HDFC Bank Complaints & Reviews

Sir,

My Name is Saurabh Pathak and I am holding a credit card of your bank no.[protected].Sir, if you will check all my records I have made all my payments earlier on time and as once I have deposited my bill amount in my a/c because the same was suppose to be deducted from my a/c but that deduction not happened I have called many times to customer care for the waiver of the penalty but they didn`t processed and finally I made payment by receipt no.14076913 on dated 26/11/08.As I was earlier employed in a company and I usually remains out of station and next payment by cash I have done to some executive as I have lost the receipt too but that payment was not posted on the time and again I got charged with penalty .Now from that day onwards I stop making payment and I do agree I did this mistake. After some time I started receiving calls from Mr.Abhishek from lucknow up-east main credit card branch in pranay towers for payment and he committed me for the card termination and settlement in Rs 15000/- which was actual and on his words I started making payments and the receipt no`s are 8692212,9120608,17521602,9700121,18759221 and two receipt I misplace i.e. I made payment in October and November-09.I regularly called Mr. Abhishek and he always misguided me and never posted my adjustment. Then In November-09 I personally visited Mr.Manoj in Agra Sanjay place credit card division and requested for account settlement. He processed my request and asked me to deposit 1400/- rs and I did. After some days when I called Manoj and I came to know that my a/c is settled in Rs 12000 and I can make the payment in two months.When I was about to make my payment in mid January then I was told that my time of adjustment expired and now I have to make the payment of Rs 37500/-.Sir, I called HDFC Head legal Swati Sinha many times but she refused to help me in any case,then I met personally in main credit card division in lucknow to Mr.Omkar Nath and he directed me to Swati Nigam looking for collection of the Up-circle. I met Swati 3 -4 times and once I almost cried in front of her but she also refused to help me and then your esteemed bank deducted Rs 12500/- from my another lucknow branch salary a/c. no.[protected] without intimating me and placed lean in a/c last month between 5-10 Feb.I again called Swati Nigam on phone thrice, I met Mr.Saurabh in Hdfc Pranay tower as he is looking Unitech wireless salary a/c`s but finally no body helped me and Swati said me to change my a/c in some other bank as we will charge full amount of Rs 37500/-.Sir, I have faced a lot and all I can say that there are some circumstance in which person does mistakes. I don`t need my money back which was deducted earlier but kindly arrange to settle my a/c within that deducted amount. This is my humble request to do me a favor and oblige.

Point to be noted: Never I received or got my card statement on my addres

Regards

Saurabh Pathak

Dear Sir,

My previous to previous company had opened a salary account with HDFC bank. After leaving the company, my salary account was opened with Axis Bank by the current employer. Due to this i was not using the HDFC account for 2 yrs of time. Now i had joined a new company which maintained the salaried account of all employees with HDFC bank & not to have the one more account of HDFC i had given my existing HDFC account number to my company for crediting my salary.

Now when i had checked my statement there is a debit balance of 827 three times (aggregate total of Rs 2481). The charges are towards not maintaining average quarterly balance in account. These charges are related to month Apr to Dec-09 which they had debited now (date- 06 March 2010) in my account. They haven’t informed me anything regarding the same & recovered their charges from my salary. I had also came to know that the salary account maintained was converted in saving account by bank without any information. This is really ridicules & cheating the existing customer.

I really want higher authority to take a streak action against bank for cheating the customers & causing inconvenience to customers.

Please help me in getting the justices.

For your reference my HDFC account number is [protected].

Regards
Rakesh Bagade

Name:M.Arun Raja
Product name: Cheque book from HDFC Bank
Address:
Suzlon rotor international ltd
viscose towers
Near residency hotel
Avinashi Road
Coimbatore

Dear sir,


I VINOD BANGER have worked with HDFC BANK Limited SECTOR 14 Gurgaon , after leaving the organisation I applied for my PF withdrwal though the said company two times ones in 10 nov 2009 AND again in 12 feb2010, they submitted my PF request under PF No. CV-09805 .
I got the contact numbers of times through PF HELPLINE NO [protected] and [protected] but nobody picks up the phone and once its picked nobody gives the correct information .


Please help I am running helter skelter for the same

Regards,

VINOD BANGER

dear ppl

my name is sukumaran dhanabal and policy number 10927917. i took unit link policy at 24 feb 2007. i have not paid renewal premium continuously two years, so i just wanted to surrender the policy. i went to coimbatore branch tamil nadu on march 5th and and gave request. they have accpeted the original policy document, and agreed for refund, but now they telling that the policy cant be cancelled, and they not ready to change comunication address also. i spoke to customer care in this regard, they are providing different information, and i recorded the conversation and sent to [protected]@hdfcinsurance.com, but there was no reply from them. so i request everyone please be careful before taking any UNIT LINK plans from any insurance companies.

additional taxes charges on 9th march by the HDFC bank which transaction code name - IBT on 9th March,2010

Respected Sir/Madam,
I need help from your side that’s why I am mailing you my problem, HDFC BANK representative is harassing me so much these days that I cannot explain you but giving you a brief. I am very much frustrated from this. Please help me in this matter as I know only RBI can save me from this torture.
My name is Arif Nasir Butt , Father – K.N BUTT, Residing In RANCHI- JHARKHAND and I want to inform you that I am a account holder in HDFC BANK from 10 years time. While 3-4 years back HDFC BANK has issued me a credit card number is- [protected].Myself is paying regularly to HDFC bank but 6 months back when I came to my hometown,
Till that time always call is coming from Kolkata and girls are abusing me, one time they even abuses my mother as my mother is a heart and BP patient. They are always harassing me even at morning time till night 9 o clock.
All numbers from which I am getting threatening calls are-
[protected]
[protected]
[protected]
[protected]
[protected]
I and my parents are very much harassed as they are regularly calling from these numbers in my mobile as well as my mother and father number. After some days One of HDFC BANK representative name is AMIT came to my place and offer me personal loan and asked me to pay 10,000, so my card blockage will be removed. [protected]- AMIT NUMBER
I am also in need of loan and thought that I can clear all outstanding bill of HDFC BANK directly from personal loan.
I tried to arrange money but cannot do that at earliest time so I paid 2500 RS first, but that guy Amit has not given me receipt of that.
Again after some days I paid 10,000 but to open my blockage of card. This time also I didn’t receive money receipt.
After payment of money Amit has not received my single call and other guys are always threatening me to pay money otherwise they say they will kidnap me and kill me, whenever I found alone in road.
Today RAKESH from HDFC BANK call me from number [protected], and abusing me with bad language and also threaten me to get all money back at any cost also challenge me not to go outside.
So, I need your help from your side, please try to get me out from this mental & physical pressure.
I will be very thankful to you .

ARIF NASIR BUTT

sir / madam,

the action has to be taken against this rikshawala auto no MH02 VA 1493. i boarded the rik from dindoshi hdfc bank upto gorai bridge . fortunately today on 10th march 10 their was no traffic jams at all on the route and neither i got stuck any where in traffic. as i was reaching towards my home i kept on following the meter , it was running extremely fast, each kilometer it was 4 to 5 rs more than the normal. i told the rikshawala to take what is the exact amount, but rather he argued , used slang language , was driving rashly and behave iddiotic .
would request the authority if so ever exists to catch hold of this person and penalised him for mis behave with the passenger. this people earn their livelyhood from us (passengers) how they can behave so inhuman and act shameless to us. they should be warned and seriously punished against such acts. its matter of money for both the party the driver and the passengers , money is earned with hard work and respect and not my humiliating others. this rikshawalas should be taught to respect the rozi -roti and given harsh and serious punishments . hope some immediate action is taken against such cheap people and the trust on the judiciary and legal system is alive within us.

I am holding HDFC bank salary account and I am actually not looking for any loan, but because of repetative remainders i ve tempted to go for 2 lakh loan and I thought of the amount can be used for downpayment to buy a house...

The process started, i was initially being told by them as very less documentation but again the same story, filled allmost 30 papers with more than 50 signatures..

Got various enquiry calls, got an sms giving the service ID no etc..
Then after 2 weeks no calls, no letter, not even an e mail...

One fine day got a letter as we verified your application and CIBIL reports, and hence we are unable to give the loan....

I 've shocked!!! got my CIBIL report...there I found some 7 thousand payement to CITY bank is pending and hence they rejected my application.

Problem here is..unless Ive called them, how do I know that there is some out standing dues pending from my end??

Later i ve came to know because I ve relocated from Delhi to Pune and hence CITY bank team not able to give an update...but e mail would never change ...dont know why they inform such things over e mail?????

Dear Sir,

I had a credit card of HDFC bank, Card No. [protected], Today i had received a call from Mr. Om pal Singh, From delhi. He told me that he is Police inspector in Lodhi Branch, New Delhi. I had also received a call from HDFC Advocate Mr. A.K. Rastogi. He told me that to pay Rs 26380 as my credit card due today itself other wise you will got arrested by Ahmedabad Police. And i am right now in Ahmedabad.

Sir, i had already cleared my due in 2007 of Rs. 12000. After that HDFC Bank never issued any Full and Final statement. HDFC bank did not gave me any receipt of my payment in 2007. I had got transferred in 2007 from Ahmedabad to Bangalore.

Today 09/03/2010, I had received a call From Mr. Om Pal Singh and Mr. A.K. Rastogi on behalf of HDFC Bank that I had never paid my Hdfc Credit Card due in 2007. They told me that you have to pay Rs. 26380 including of interest and advocate charge today (9/03/2010). They force me that if you will not make a payment before 1 pm 09/03/2010 then you are arrested by Police.

Sir, before 09/03/2010 they had never informed me about my any outstanding. Today when i make call in HDFC Bank and also visited in HDFC Bank, they are not ready to give me information about my due. HDFC Bank people told me that my date of birth is wrong. My original date of birth is 15/07/1982. they told me your providing wrong information, so we are not going to provide you any detail. My brother has paid Rs. 26380/- in HDFC Bank, Branch No. 721, Gorakhpur, Rcpt. No. 094, dt. 09/03/2010.

Dear Sir, please suggest me what to do? I am very afraid. I am feeling insecure.

Please help me to get back my money.

Thanks & Regards;
Mayank Dubey
[protected]
Ahmedabad

Dear sir,

I sorabh gupta worked with HDFC standardlife insurance co from fed2008 to dec2009 when i left the job in month of dec2009 i have marked some attendence of dec salary month on that basis i am expecting full&final amount from company side and i dont know what basis they asked 5days salary(Rs3248) from me i have mail the salary and hr deptt many times for full&final details but they are not replying any mail because of that full&final my PF is also pending from last three months.
please help me about this issue.

thanks®ards
sorabh gupta
mb no:-[protected]

My Name is SANDEEP SHARMA. I am working as a CSE in HDFC BANK LTD. Ambala Cantt, Haryana my emp code is CS32067. My joining date is 12th Jan 2010. I cannot received my salary 8th March 2010. Please send the fund to my SB Account no. [protected].

Sandeep Sharma
CS32067
MOBILE NO [protected]

Oflate,HDFC Bank have become synonym for inefficient and irresponsible.According to the astrologers I am having SANI DASHA and started feeling its effects. I have opened an ISA account with their Chandranagar,Palakkad br(No.210584)and started investing in MF online.I have chosen about 7 fund houses for tax purposes. All the fund houses show Nominee as my House Name and not the one I have given.On taking up the matter with the FHouse, they shirk their responsibility and advised to contact HDFC. Accordingly I have subitted Fresh Form and waited.Again after two/three months the local branch requested me to submitt one more form.Even then nothing has happened.If you bring this one to their Support office, automatic ack will be given and ends there.
From 1.4.10, the Banks have to pay interest for SB on a daily basis. My Bank is so clever and multiplied the minimum balance, in a Panchayat area to Four folds.Now I have to keep a minimum balance of Rs.10,000/ as against the present Rs.2500/ Now they give a concession to the Sr.citizen.You need to keep only half of it.But the condition is that You should be the first a/c holder in a Joint a/c (EorS).This a/c I have opened with my son, who sends money for family maintenance.If I have to keep this 10,000/ where will I go for my survival?
Is there any solution for this social problem?

Dear sir,
I had previously also mailed my complaint and also mailed complaint in grievance redrassal hdfc bank also to the customer care of grievance but 10 days passed not received any response this is my last mail either now i have to mail my complaint to the Chairman and MD of HDFC bank if not replied
Not having any relation with Bank nor any credit card nor any loans then to collection department JAYESH GHADIGAONKAR [protected]/[protected] had threatened me Abused me and Harassed me a lot by calling from your official land line no.30966896 at the official timing 12.30 afternoon on 25feb,2010 many times from the same number .
it is not the way to call people and abuse them I just want to know have HDFC given the rights to recover the amount for no reason or for personal matter collections also I want Justice Please help me about the same.
Thanking You
latika dey

I am Chandrasekaran N from Chennai, one of the ‘frustrated’ HDFC Insurance customers. I would like to share one of the worst experiences with HDFC insurance company.

I have mistakenly taken a ULIP policy POLICY NO: 12585167 from this company. I have paid this year's premium Rs. 20000/- in-advance before the due date (by cash Rs. 20,000/- on 7th Jan 2010, Cash Receipt No. ABX07367). But the said company’s ‘poor’ system didn’t take that into account and it had taken an additional amount of Rs. 20000/- from my credit card on 30 Jan 2010.
I have sent several written letter / emails / Hell no. of calls, may be 20 calls spent around 5 to 8 hours with your use-less customer-care executives & so called “Managers” (God only knows what they will manage!!!).

Whenever I call a customer care executive, the response would be "it will take another 7 working days to receive your refund amount. Almost, one month was over…. I have been still waiting, waiting, waiting…. I don’t know how many years I have to wait…????

Please remember that ‘I’m alive and fighting with them to get the amount, think about if, I’m NOT alive!!! The message to all is that ‘Don’t take any kind of policy / relationship with this company!!!’

Chandrasekaran N.
Chennai.

Dear Sir,

I had applied for a Housing Loan of Rs. 20,00,000/- from HDFC Ltd - Borivali (W) Branch way back in December '09. They had charged me Rs. 11,030/-as processing fees while applying and also committed that the builder's file was in process & would be cleared within a span of 10 days.

I received their in principle approval mail on Jan 5, 2010. Thereafter, began the tedious journey of repeated follow ups with no revert on the disbursement status, the only reason being given "The Project approval Process" is on. Meanwhile, I received a letter from my builder on 02 Feb 2010 to make payment for the due amount or pay interest thereupon which i communicated to the branch to no avail.

Constrained by the lack of response on the part of HDFC Ltd. (Borivali - W) branch, I processed my application with another bank & had the loan disbursed. Now, on requesting HDFC Ltd. - (Borivali Branch) - Branch Manager & Customer Care as well, to refund the processing fees, they refuse to accept their fault towards the inordinate delay & hence, refused to refund the processing fees which is inconceivable to me.

I seek redressal towards the grossly indifferent & equally irresponsible attitude of HDFC Ltd. - Borivali - West Branch having felt no need to clarify concerns over the phone or by even a single revert to the various mails sent once the cheque towards Processing Fees was received by them.

Request assistance in receiving the refund of my processing fees paid to them & to highlight a service proposition by the branch unbecoming of the brand.

Regards,
Rohit Marathe
[protected].

Hi All,

I was using HDFC Bank Credit card from 2004, but from past few months i am unable to pay my dues, on Sep 2009 Bank offered me a settlemet for RS 20,000/- under eight equal installments out of which i paid Rs 10,000 ( Approx ) , I paid some months and missed some of the installments, Now my savings account is on HOLD. and bank say that my settlement has been cancelled.

Till date its been only 7 months, now I am ready to pay the balance amount of settlement in one shot. which is well with in the stipulated time of 8 months.

Can some one help if my point is valid OR how to proceed with this.

Thanks..

DKA
[protected]

what to do ,after the full and final settlement payment bank keep on calling for payment,and say that the letter that given was null/void if they ask again to go for the settlement,what does that mean we have to still pay them

Respected Sir,

My name is Jayakumar, and I work as Manager ( Mech & Elect) with a MNC company in Chennai

Few days ago (Feb 15, 2010), I was informed about the preapproved car loan from HDFC bank ,Hence I requested for a car loan from HDFC
Bank.

We were asked to produce every possible document that can prove our
existence on Mother Earth - For pre approved loan ,Xerox of Gas card,
driving license, pan card details, Passport Copy.
I have applied for new car loan on[protected] to HDFC bank, Kindly read the process I have passed through-:

Day-1----15/02/2010: I logged in HDFC web site for request of car loan ,after that I was called by Ms Sudha from customer care and she told me that a representative will come for document collection in the Evening hours .

Day-2----16/02/2010: The representative Mr Arul Came in evening I gave him all the documents he had asked.

Day-3----17/02/2010- Nothing Happened.

Day-4----18/02/2010- Telephonic verification was done in my office address.

Day[protected]/02/2010-Telephonic verification was done in my permanent address.

Day[protected]/02/2010- Nothing Happened.

Day-7----21/02/2010- Bank Holiday

Day-8----22/02/2010- . Mr Arul informed that SMS will be sent after approval from Chennai Office .


Day-9----23/02/2010—Nothing Happened, I got his Manager ( Mr Raju Kumar) mobile Number and checked the status, he informed me i will call back ,But he never calls

Day-10---24/02/2010-- Nothing Happened.


Day-11--25/02/2010-- Nothing Happened. Mr Raju Kumar informed that my pre approved loan is rejected and, I have to apply by conventional method, He asked form 16, salary slip, and in the evening he informed that we will approve your case by making verification in your office. Mean time i contacted customer service and enquired what is the problem in getting delayed they gave Reference No TF[protected] for my complaint and told your query will be sorted with seven working days, After that nothing Happened.

Day-12--26/02/2010—Verification was done in my office address, Verification person came to my office took photographs of our office site checked my identity.

Day-13--27/02/2010- Nothing Happened.( Holiday)

Day-14--28/02/2010-Nothing Happened. ( Holiday)

Day-15--01/03/2010-I called Mr Raju Kumar in the morning an informed that your loan is not approved, He told all stories for not approval of my loan, I informed him that I have invested in your Bank Products . Then he told me send me to send the particulars by mail and it was mailed to him.
He informed me that I am in busy schedule due to month end and year end closing accounts, so you contact me after 2 days

Day-16--02/03/2010-Nothing Happened.

Day-17—03/03/2010-Nothing Happened.

Day -18- 04/03/2010- I called him about 11.30 am he informed that I will tell about the exact status around 2 pm ,( Moreover he told me that I am on leave once I reach office I will inform you) ,I called him several times he was least bothered to attend my call

Day -19- 05/03/2010: He informed( around 8 am) that I will give exact status by morning hours. Around 11.30 am he concluded finally that loan is not sanctioned. After wasting my precious time and money for making phone calls

I have read your "Fair Practice Code for Lending" and your bank violated the same many times in last weeks. They did not provide me receipt of loan application No and also did not communicate why my loan was rejected.

My association with the bank is from Oct 2007 onwards, I am totally fed up and frustrated. I had an impression that HDFC bank falls in the category of quality service provider, I interacted with the bank for the first time and Iam
Shocked to see the state of affairs
I doubt people understand in Reality as to what customer service means in actuality.

I am classic customer, and I have invested in HDFC products for about
3 lakhs, Iam planning, whether to have or withdraw the relationship with such Bankers.

Bankers have the right to reject the loan , but not taking so much time, But
Everytime Iam getting calls/mails informing that you are eligible for pre approved, car loan/personal loan etc .........
Why the bank is advertising/displaying 72 hours loan approval

DO NOT TAKE CUSTOMER AS GRANTED

THIS IS WHAT HAPPENS FOR PEOPLE WHO HAVE INVESTED IN HDFC



Kindly address my complaint as soon as possible and revert with the reason for delay.

With Regards,

P. Jayakumar

To The Manager,
HDFC SLIC
Bangalore


Subject : HDFC- SLIC Cancellation-POLICY NO : 13388859

I had raised a Complaint for the Cancellation dated 30 th Jan 2010 of the HDFC Standard Life Insurance policy -POLICY NO : 13388859 and the Complaint No is IC2238871. I had given a written Complaint for Cancellation well with in the Free Look Period as i recieved the Documents on 24 th Jan 2010 and returned the Documents on 30th Jan 2010 to the HDFC Bank- Vijayanagar Branch Manager.They assured me about the refund of the Amount with in a week. Its been more than more than a month now. The Concerned Bank people are intentionally delaying it and have been very negligent. I am extremely unhappy with the Customer Service.

Kindly revert back to us at the earliest.

Best Regards
Priya Hamsa Prabhakar