HDFC Bank Complaints & Reviews

Basically I'm an HDFC BankCredit Card customer from last 4-5 years,
I'm payingmy payment regurlary. But from few months I'm runing out of fund due to some business crises
So that I'm unable to pay the payment to them. Today I received call from bank person he said
pay ur due as soon as possible but I said I've no funds available and none of my client can give me payment at this time then the bank person abused me badly and say some bad words.
I requested him Plz try to understand my situation Either u give me some 2 3 months time
So than I can arrange the funds.
But he never listened me.
So now pls help me what should I do now?
waiting for ur response

I am not recived my cheque book , but bank DISPATCH in 08 feb. 2010 .My POD No is - [protected] .and my ref. no is- HBN[protected]. I am talk Mr Javir ([protected]) but his responce is not good.please deal it with the most urgent.

Mahesh kumar
[protected]
gali bhagwan das wali,
opposite esi dispensary sirsa
haryana

To
HDFC Bank
New Delhi


Note : I wish to bring to your notice a serious issue with ATM.

I am an HDFC account holder (Smita Kumari) and my A/c No. is [protected] with( CC-31, COMMERCIAL COMPLEX, NARAINA IND AREA, PHASE I ... New Delhi ) branch. I used my HDFC debit card to withdraw Rs. 7000/- from CITI Bank ATM, ( F-12, Kalkaji, New Delhi -19 ) on 9th Feb, 2010. A bad exprience i have gathered. The ATM machine did not dispence any cash and thus i have not received any cash from CITI Bank ATM. But my account is showing that Rs.7000/- has been debited from my Account.
I have complained to my HDFC branch with proper documentation i, e transaction slip etc. but branch has not still initiated about the matter in my favour.Citi Banlk is not responding about this matter.
I need money immediately as it my salary money and i am out of cash right now.
So, i requested you to please take this letter seriously and do my need. I will be very thankfull to you for this.


Thank you
Your's Faithfully
SMITA KUMARI
New Delhi - 110 017
Ph. # [protected], [protected]

Hi

I received a mail from HDFC Bank on 11/02/2010 stating that EMI Offer at No Extra Cost on Sony products available at selected showrooms (http://www.hdfcbank.com/personal/customer_center/offers_deals/Sony_outlets.htm)...⇄ They have mentioned some Terms and Conditions(http://www.hdfcbank.com/personal/customer_center/offers_deals/sony_tn...⇄ So i bought one sony product from one of the outlet mentioned by them. Subsequently i called the customer care of HDFC Bank and asked them convert my transaction into EMI but they denied me the offer instead they told there will be processing charges and Financial charges applicable if i convert the transaction to EMI From HDFC bank and they told me that i should have gone for EMI Option from the merchant side itself. But they haven't mentioned this in their mail or any of their links provided by them.

I am new to EMI Options and I don't know whether i have done the mistake
Please help me in this.

Regards
Arun

i can'nt find my pf

To ,
HDFC LTD,

Name : Anilkumar Ravi Thayyil
Loan a/c No :[protected]
Loan amount :14,61,000/-
Current Rate OI: 9.25(Floating)

HDFC branch : Virar (Maharashtra)
Branch manager : Samir sharma

I have taken home loan from HDFC, Floating rate category. When RBI started to increase the rate of interest, the bank increased their PLR rate. But when the rate was reduced Bank did not reduce the interest rate to extend of 8.25% to 8.75% , the rate which they are offering to their new customers.

In the month of april 2009 I approached the bank to reduce my rate of interest to 8.25 or 8.75,the rate at which they are offering to their new customers. The bank only reduced my interest rate by 0.75 basis point for which I had to pay a processing charge of 0.50% of my principle amount of loan taken.

In the month of August 2009, I again approached the bank to reduce the rate of interest , they gave me a offer to reduce 0.75 basis point by paying a processing charge of 0.5% of my principle amount of loan and in addition to that if I pay 1.50% more as processing charge the rate would further reduce by 0.50% basis point. I paid 0.50% of my principle amount of loan and reduced the rate of interest by 0.75 basis point.

After paying around 15000/- RS as process charges I am still paying 9.25 % interest on my loan where as the new customers the bank is offering 8.25 to 8.75% interest rate.

Please convert my existing Home loan to the New loan rate and should be done without any conversion charges.

I am also taking the matter to the Indian consumer forum with the following complaints.

1) Why is bank charging more, when the rate is less (cheating or not) in floating rate method .
2) Why are bank charging the processing fees to decrease the rate of interest and still they are not making the rate equal to new customers (which is still 1% lesser )
3) Why is the bank not transparent with their existing customers.(Banks has never approached any existing customers to tell them about the scheme of reducing the interest rate by paying conversion charges, nor in their web site they have mention about it.)

Kindly revert me back, waiting for a positive reply.
Regards
AnilKumar Ravi Thayyil
Cc :HDFC

I have an corporate savings account number : [protected] with HDFC Bank and on 6th Feb 2010 I got to know that they have blocked all money (Rs.81000) and that too WITHOUT ANY INTIMATION while they ofcourse have my phone number, email and postal address was updated with the bank. The incident happened when I went to pay my restaurant bill through Debit card, it suddenly started declining the card. It was very embarrasing and its a clear case of HARRASSMENT when your personal acct is hacked by your own BANK. It was a saturday and nobody was in the CALL CENTRE to help when I called up later. The leading bank cannot afford a 24X7 service... . SAD.

My first complaint to the bank was on February 07th,2010 and the complaint # is [protected] and till date it is PENDING. When I called up bank collections, they said it because of the some credit card pending issue they have put my accounts funds on HOLD. After I asked them to share the card information as per me there is no CC due on me. They said they will send me the information but til date NO INFORMATION HAS COME and my acct is still blocked. I am the sole bread winner for my family and have to pay monthly dues and other regular payments and in a struggling stage now. THE WORST CAME TODAY WHEN THE REGIONAL HEAD DEBTS - SUMIT DUGGAL PROMISED THAT MY ECS HOME LOAN PAYMENT OF 25000 WILL BE ALLOWED ON 10th Feb 2010, FROM MY HDFC BANK BUT THAT ALSO BOUNCED I got to know few minutes back. I really need help to take this case to highest level and get me all the compensation to HARRASS a customer of "BLOCKING THE ACCOUNT FUNDS WITHOUT ANY PRIOR INTIMATION".

Vow to the leading HDFC BANK AND THE WAY THEY HOLD THEY HANDLE THEIR CUSTOMERS AND I am sure the reader would agree this is no less than holding a customer by his COLLARS. I WILL MAKE SURE THAT THIS GOES TO PRESS THIS WEEK also and will try and save other customers as well. They can do this with a corporate customer then they can do it with anybody.

HELP ME CONSUMER COURT !!!! My number is[protected]Delhi).

In anticipation...
Amit

To,
The Manager,
HDFC Bank Ltd,
Sub: Not satisfied with your management.
Respected sir,
I am Mohd. Salim Shaikh, my GOLD Business credit card no is [protected] and credit limit of Rs.50000/- and also an account holder in your HDFC Bank.
On 3rd of Feb. 2010 I talked with one of your executive on [protected] and apply for a loan on my credit card.
On 4/2/2010 one of your executive Mr.Tejas ([protected]) came to my office and collected the documents.
On 5/2/2010 I received a verification call at 16:45 from your Mumbai branch.
On 6/2/2010 I received a message at 11:48:12 that “Congratulations! Your completed business loan app. is now accepted. Pls quote ref. no. 16127897 for any status update. HDFC Bank.
On 9/2/2010 one of your executive came to my office but I am out of station for some business matter at that time. But your executive go to my neighbors office and use his phone, ask my mobile number and tell him that he has not got my number. He neither shows his ID nor gives his name or number. He gives him some wrong information and talked with him for half an hour. Is it possible that your executive came without an I.D. proof and customer’s contact number?
On 11/2/2010 I give a call to Mr. Tejas on [protected] at 14:15 but he doesn’t answer my call. After some time on 14:19 he called me from [protected] and tells me that,”my madam Miss. Sharda goes on lunch and whenever she came I will call you.
On 14:35 I once again gave a call to Mr.Tejas on [protected] but he tell me that “madam is not here till this moment. I give you her number you talk directly” and give me her number 66307954.
On 14:57 I give a call on [protected] but picked up by one executive Miss.Deval and she tell me that Sharda madam is on Sick leave for 4days. You tell me your problem and I will give you a call in five minutes.
She doesn’t call me so I give her a call at 15:25 on [protected]. She tell me that she can’t find my file it doesn’t logged in. she also tells me that she can’t find my documents and blame me that I haven’t given it to your executive. When I gave her a Ref. number from your bank’s message she denied that and tells me she also can’t find it
At 15:49 I call on [protected], when someone picked up a phone and I inform him/her that I am Mohd. Salim Shaikh calling he/she disconnected it.
At 16:07 I called Mr. Tejas on [protected] and ask him for explanation about not logging my file but he inform me that “if I haven’t logged in your file so how come a approval code and confirmation call is coming from a HDFC bank. But I will give you a call after talking with madam.” But he doesn’t call me.
On 12/02/2010 at 13:29 I give a call on [protected] and in my surprise it will answered by Miss. Sharda. She tells me that what is your problem mister, why you continuously call us. You already answered by one of our executive. I tell her that no one answered me perfectly so I called. No one is returning my calls or answered my calls. So she tells me the routine answer that I will inquire about this and call you back. But she doesn’t reply.
At 14:38 I called once again to Miss. Sharda and ask about my matter but she tells me that she is unable to understand my problem. She also tell me that this is not her file(case) but it is Rekha madam’s case and she is on leave today. She tells me on my biggest surprise that I will give you a very helpful answers if Rekha madam is here than she will use very rough language and give you a words. she tells me that instead of her sickness she give me a help if Rekha madam was there she doesn’t give me any damn answer. She also give me Rekha madam’s number [protected] and tells me, “give her a call and see what she give you.”
My questions are
1. Is your message has some importance or not?
2. Whenever your executive came on F.I. is he came without I.D. proof and mobile or customers mobile number. And they used customer’s neighbors’ phone.
3. Whenever customer complains in your customer care number don’t you solve it at that level? Before one year we complain against your management but it will not solved till I complain to Mr. Ravi narayan. When Mr. Ravi Narayan came in picture than your cluster head miss. Pearl Sabawala came in action.
4. So every customer has to complain till higher authority to solve their problem, so why you open your customer care numbers. It is also chargeable and not toll free keep in mind that customer is paying their hard earned money in calling, and your third class third degree stupid employees wasted it.
5. Whenever customer calls in with some complains no one answered back and every responsible employee of yours is on leave.
6. If my application is not logged in then how come a confirmation call is coming from your main branch, or a approval code is coming via SMS from your HDFC bank and your executive come for F.I. at my office.
I hope you take necessary actions against responsibles.
Thank you.

No security for our money in HDFC Bank account as a sum of Rs.1330/- was debited from my account without any transaction. When i was enquired on the same they have confirmed that it was wrongly debited into Reliance energy account through online transaction and it was confirmed by one of their employee that they don't have any control on Online transaction. I was shocked after getting this reply from HDFC employee itself. It is not the matter of money but the way it went was a big suprise. Eventhough having ATM card, PIN, Netbanking etc with us in safe without sharing password to anyone, money is been debited without our knowledge. It is a big shock that this happen in one of the top leading Bank in our country. And till now nobody from Bank not able to trace where the issue incurred. And not refunded the money yet. If any one who read this have account with HDFC, kindly check your Balance stmt regularly.

Dear

i m sandesh open a recurring deposit in hdfc bank a/c no [protected].

the rd is closed in september 2009 since that day i follow up for withdrow money but any body responce me the personal banker says that you are withrow money same month but i can do this...

i have also original certificate of rd...

what can i do the next.....

A case of Cheat and trecherous attitude with no Customer care and Rude Behavior of Staff. Took Home loan Of 13 Lacs floating in 2005 Principal Outstanding in 2010 february 12.30 Lacs . Hdfc is the first bank to increase the rates on any CRR Hikes By RBI and last to reduce them in Subsequent Years. My Current ROI is 10.75%. When i Contacted Them for such high ROI , they offerred me a Special Scheme For Conversion FROM 10.75 to 8.75 By Paying 1% of PROCESSING FEES.

1) It is clear case of Cheating Customers as WHY SHOULD WE PAY PROCESSING FEES( 12500) In a Floating Rate Loan.
2) HDFC never informs customers about the switching Schemes and to my Horror their Staff says LET the Custome Be AWare.

I Pray God Almighty to put some brakes on Their free run on Cheating customers charging High ROI. My Sincere Advise to ALL home Loan Seekers Please read the Fine print and Think twice approaching THIS PRIVATE SECTOR BANK. Its Bleeds to Pay YOUR Hard earned Money For Luxuries of their Directors.

WILL ANYONE CARE TO RESPOND FROM HDFC...

I had requested for re-issue of cheque book through HDFC Bank net banking. I received the sms and mail that the same has been despatched at my contact address with bank on 1st Feb'10.

On 6th Feb'10, on tracking the courier (First Flight) consignment number, I found that the consignment is delivered but I didn't recieve it. Further investigating with the first flight local office in Gurgaon, I was informed that the consignment was delivered to HDFC Bank Udyog Vihar branch.

During all these interaction with first flight, I had written numerous mails to HDFC support but the replies were each time very generic in nature. I believe that even their non-automated replies are computer generated having some false names below as replies are identical on all instances.

HDFC Bank has definitely set set the worst bench mark in despatching something as small as cheque book to its customer on time despite that in each of my mails I have mentioned my urgency.

I feel pity in having my salaried account in HDFC.

To,
Head of Hdfc Bank,
Credit card Division.

Sub: Harassment from Hdfc recovery stalf shweta tiwari, andheri, mumbai.

Dear sir/ madam,

I got call from nilam surve who is from hdfc collection department for making payment of RS: 1570/- and i clearly told her i will make payment after 15 but she told u hav to make payment today itself i replied that i will try my 100%. she told me i will cal u at 2:00Pm. At that time my cell was switch off from 2.00 pm to 2:20pm. In that time one lady her name shweta tiwari called on my office board no. around 100 to 150 time and used abusive words to all stalf inspite reception replied he is on field not in office and becouse of that i got mail from my HR .
Today my job on task.
Wating for ur action on swetwa tiwari who spoiled my reputation in my organisation and i am part of HDFC group for that my org. has not taken any action on that calls.

Regards,

Sagar Zodage,
my card no: [protected].
# [protected]

Email: sagar.[protected]@gnail.com

Sub:-PF Withdrawal

Surajit Kole (EMP ID S27056/cost code- 409/Grade -5/location -kolkata/PF account no-95397) had joined the company on 15/02/2008 under the mentor Arnb Ghosh resign from my post on 10/01/2009 under the mentor Arnb Ghosh.from last few month i am trying to withdraw my PF but unble to do due to lack of co-opration from your side .After no of time contact to HR in kolkata location no body give me any information .Is this the prize for me as employee who gave 1 year service to the co.
I Request you to kindly provide me the total details of my PF account with the contact person so I can able to withdraw my PF money.
Below is my details

SURAJIT KOLE
EMPLOYEE ID -S27056
COST CODE-409
GRADE-G5
LOCATION-KOLKATA
PF ACCOUNT NO-95397
Contact No-[protected]
Mail [protected]@yahoo.com
ADD-
vill-Krishnarampur(west),
P.O.-Krishnarampur,
P.S.-Chandiotala,
Near JKD Highschool
Howrah,West Bengal
Pin-712705

Awaiting your reply .
Please let me as soon as possible or will take some serious action.


Truly yours
Surajit Kole

hi all,
called the bank call center no[protected] for inquiring on a strange debit of rs1.35p as OUD-D showing on my mini statement from my corp savings accounts,the first,second and third rep put me thru the ivr 3 times saying you need to validate your pin. I tried the atm pin as suggested..i asked the fourth rep what is the procedure to validate the same thru the sys...he was unable to explain...I still want my answer and does validating a freaky 4digit pn into a machine verify me? Isnt there a procedure to verify security details any other way...HDFC Bnk this is how you treat corp account holders???or are the big banks deaf for hearing consumers?or are the banks only wanting consumers to deposit hard earned money into their asses-so they turn into large so called global bank conglomerates???

Sir,
Do you have plans to equalize Rate of Interest for OLD and NEW customers. OLD customers are paying very high Rate of Interest.

I am having a home loan with HDFC with interest 10.25% interest, I request to advise the banks to reduce the interest rate to equialize with new customers interest rate i.e, 8.25%

Thanks,
Raghu.

I am writing to complain and escalate on one of the matters we seem not getting resolved despite waiting for over 3 months now. Following is an account of what happened:

1. On 31st Oct 2009, we requested the Bank to enable Third-party transfer facility on our Internet Banking account.
2. The Bank personnel never update us, we keep following up only to find that they missed something.
3. They come back to us, take another signature, company's seal and then nothing happens.
4. This has been like this till date with no result.
5. The latest signature was taken just a week back. No explanation given for delay.

It is now over 3 months and we are still having the access. How can we do business like this? We are totally left in dark. This kind of service is totally unacceptable and we would at this point like to register a legal complaint against the matter and the bank in general. It has come to such as point that we no more care about the other services/products of the bank that we are interested in. A Bank that has no value for its customer's time will not get any value from the customer either. I hope you will register this and take appropriate steps to straighten the matter.

Any help in this matter is greatly appreciated.

I had taken a loan from HDFC for a project, and it was stalled and i had to cancel the loan, now that the builder has refunded the bank amount, I handed over the cheque on 12th jan '10, till now I have not got the refund cheque back, and when I call the bank the staff, nothing can be done, go and tell anyone, and says the cheque should reach me today. When I delay in paying the EMI even for a day, they smartly put penalty and interest on the same. NOW HOW IS GOING TO PAY THE INTEREST ON DELAY OF MY REFUND.

Please look into the matter.

Thanks
Sunit

have an issue wit the bank. as i had lost my atm pin i was unable to withdraw money from my a/c.
i had called up the phone banking officer and the lady diconnected my call it was thier log time i belive as the time was 8pm with acknowledgin me. and i called the next day i spoke to mr vinod he was not hepfull also. the next day called again as it was friday i spoke to a supervisor and he said i should revice a call on the next wrking day i havent considered as sat to be a working day hence i didnt recive call on monday thats 8th feb i called the bank again and i spoke to a lady she assured me i will be gettin a call from the branch within 2 hours today itself and i havent recived the call yet.i called around 1:15(ist).
they have always not provided customer service as a priority but sales as priority if sales is a priority why does the bank have customer serice dept..

its been 2 weeks i havent recieved my pin code yet and i am using cheques and the bank timings are also less as if the bank staff doesnt want to work and teller service is most pathetic.

Hi,

I am using HDFC Gold credit card for last three year, Now I have 54000 (Rs.50000 card limit) payment pending. For last one year I am paying average of Rs. 2500 per month. But still my due is not reduced, its been around Rs.50000 for last one year.

I called credit card helpline, regarding the conversion of the due to monthly EMI Or for any other payment options, but they told there is no such payment options available. I will have to pay it in one shot or significantly big amount to reduce my due.

I am jobless currently, so I cant afford any big amounts and I can pay upto Rs.2500 per month, but i dont want to be the goose that lays the Golden Eggs without any mutual benefit.

I greatly appreciate a solution for my issue.

Regards,
Rahul