HDFC Bank Complaints & Reviews

HDFC Customer Relationship Number(s) : 20573113, 21912907

Contact number : [protected]

Issue : Address Change


I am visiting HDFC Bank Branch Located at Banngargatta Road, Opp Sagar Hospitals, Bangalore – 560 029 from past 3 days and always a very long Queue at counter number 1, where I can get the address change form.



Some how, I am very lucky after standing for 30 min in Queue I got the form on last Saturday and I was told to submit the address proof. Your Website also says, I need to visit the bank along with address proof.



Today, when I visited the same branch below is my experience.



Initially the person at counter Number 1 asked me to fill the form and submit the PAN card Xerox after standing in the queue for more than 20 minutes. I was not aware this as your website says I have to visited with address proof and I did the same. I ran to my home and took the Xerox copy of my PAN Card and again visited the same branch. Again a very big queue and when I requested them to just accept the form which is duly filled, she asked me to stand in the Queue. Again I was in Queue for more than 15 minutes and queue is not at all moving. I do not know what she is doing there. I fed up standing in the queue and left the premises and again visited after 1 Hr. Again the sitation is same and this time I was standing in the queue for more than 30 minutes and my turn has come finally.





When I submitted the form, I filled only Account ID and not the account number as I remember only my Account Id. She insisted me to fill the Account number as well. Agreed for the same and requested her to provide the Account number based on my Account ID for which she refused and asked me to go back to the ATM and with the help of Debit Card asked me to fill the Account number. This time I fed up as the Queue at the ATM is also long. When I explained my problem and requested her to provide the account number, she started interrogation.



Asked me to provide my OLD Address. Keeping the Long process of HDFC Bank address change in my mind, from past 3 years I have not changed my address. Same I conveyed her and asked to provide the city name so that I can give the old address details for which she refused. (In last 3 years I was in difference Cities and I could not remember my old Address) Finally I told All my last 3 years address and one of the address is matched with the Registered address.



Then She asked me to show the Original PAN Card. Same I was not carrying and I have Laminated Color Xerox of my PAN card which she refused to accept and thrown the forms.



My Questions to HDFC:



1) When competition doing the address change over phone/mail, why HDFC only has this typical process of visiting the branch

2) In this era of E-age Banking, why bank is wasting customers as well employees time ? Waste of Valuable Bank Resources?

3) Still why bank is depending on Physical Papers (one side bank spends money for E-paper,E-banking, E-Statements etc)

4) Why Bank Website is not updated stating I need to visit the Branch with Original as well Xerox Copy of my PAN CARD?

5) When banks are processing Cheques for lakhs of Rupees based on Customer Signature, why same cannot be replicated for address change? Can’t the bank verify the signature and update without Xerox Copies & Original of PAN Card when customer PAN details are available with the Bank?

6) When Customer already fulfilled KYC (Know your Customer) guidelines, why all these things are required.

7) Why corporate banks asking corporate customers to stand in the queue till their turn comes? Why can’t you implement the token system like others?

8) Why people at the counter is not giving complete and right information at the first instance itself?

9) When people are standing only in one Queue does bank manager do not have empowerment to assist that person by providing additional manpower or adjusting others who is sitting Idle in the same premises in the next 7 counters?

10) Why Payee registration will take 24 Hrs of time for new additions? When competition is doing immediately? Competition sends SMS Code for Payee confirmation or I can call the competition netbanking for payee confirmation. But in HDFC, I must wait for 24 Hrs to transfer the funds after payee registration.





Finally HDFC has to do lot many customer Friendly processes for better customer experience in this competitive world.



I expect someone will take this feedback and suggestions and make customers life earlier. Then only your Quote of “We Understand your World” is complete.



As for as my issue of address change is concerned, I fed up with this process and requesting the branch to arrange a person to my residence and collect the necessary docs and complete address verification formalities and update the bank records.

This complaint is against the fraud where HDFC bank is involved completely. I never applied for a credit card and last month a applied for a home loan with federal bank when those guys got my civil done it was showing a big outstanding against a credit card on my name whereas i never applied for one, i satrted following up with them n everytime on my mails they kept replying that will resolve my concern in 7 working days, n did not block that card even. now when i ask them about the details they do not provide and ask for the card number, how could i provide the card number which i never recieved. How could these guys activate and deliver a card to someone without even verifying. Till date i never recieved a verification call and they say that a card from my name has been delivered on 22nd Jan' 2010 itself. I am sure that the HDFC employees are completely involved in this fraud since they made and delivered a card on my name without my concent and knowledge and today i am going to file a FIR against the bank. n this is my advice to the bank to revert to me at sugandhaa.[protected]@gmail.com or i see them at the police station first and then court.

Dear Sir/Madam,


I Dharmendra Dubey was working as a Sales Executive with Hbl Global Private Ltd . Emerging Market in Jabalpur Division Under supervision of Mr. amit Bose since 28-Aug-2009 , as i m not comfortable with him and want to resign with my services but My Supervisor is not accepting my Resignation and abusing with me . it is my humble request to you please ask him to do the same .

My Employee details are:

Name: Dharmendra Dubey
Post : Sales Exe.
Employee Code: D-07276
Location : Jabalpur ( M.P)
Contact No.:[protected]

Thankyou

Your Faithfully
Dharmendra Dubey

DEAR SIR


I take a loan of 6 lac rupees for car from hdfc bank in October 2006. the loan no. is 10805091.I paid a emi of 20217 rupees regularly but after completion of loan bank claim rs 544 against bouncing of first emi cheque.but as per our bank record no cheque in bounced.on the other hand bank never intimate me about bouncing of cheque in the period of three years. please help me for taking my noc.

Dear All..

I have give the PDC cheques for the HDFC Card Payment Dated 5th of Every month but this month still the Cheque not Yet Presented.
And when the agent call me for the payment i asked to present the cheque and clear the fund's but their answer is we will check and update. but still i didn't get any reply from the HDFC Bank.
In this kindly advice me how to solve the problem.
Or can I file a suit against the HDFC Bank. Waiting for Your Reply.

CARD No. [protected]
Name. Subash. A
Cheque details which HDFC Not Presented till know.
Cheque No. 188102 ICICI Bank Cheque, Dated 5th April 2010.

Dear

I m saving account holder ( No : : [protected] ) and also having
credit card no : [protected]. I m the regular payer of my installments but from last but from date of card activation i didn't receive a single monthly statement hardcopy till date. For this I have made a complaint to customer care and as weill as to collection team for my monthly statement hardcopy many times so that i can calculate my total payment which i hv done through credit card but non of the team has helped me . Last month i received a call from ur collection executive for installment payment i ask him to plz provide me the statement hardcopy he said we are not liable for this then i said i will pay when i receive my hardcopy at my address. w/o providing me the hardcopy they have blocked my salary account on 10 march 2010 and i received i notice from bank. Dear I want to ask to u one thing that while sending notice u people find my address then why don't u send me the statement hardcopy. I m premium customer o[censored]r bank thats why my credit limit is enhanced to 200000 lakh and on other side u are treating us like a fraud customer , is this type of services u r providing to ur customers. I also talked to Abhishek verma on given mdn , i was unable to contact him second time bcoz i hv misplaced that notice which i receive from ur side.

Secondly they have also deducted my 4050rs from account without my consent and informing me.

i am requesting u please provide me the statement copy and arrange to unblock my account.

Regards
Jai Singh
[protected]

I had my salary account in HDFC bank pertaining to my first job. In feb 2008 I changed my job and opened new salary account in another bank as per convenience.
I kept my HDFC salary account open with balance of Rs. 1300 in view of reusing it if required. But from Feb 2008 I never transacted HDFC account as it was not needed. Till May 2009 , I had balance of Rs 1300 as it is in my account(have statement copy of it) then after I did not received statements for next 2 quarters. After that when I received statement for Feb 2010, my closing balance was zero.
When enquired, bank stated that they have converted my salary account to saving and have charged me for not maintaining minimum balance in saving account. In reply when I asked for register or postal acknowledgement before the account conversion, they had no answer.I never received any such notce from bank regarding account conversion and this has taken place without my knowledge.
I informed the bank that I had taken efforts to get my account closed well in advance(before this deduction happened) but everytime branch finance kept providing wrong information to my parents regarding closing process. At the end when I personally visited the bank (local as well home branch) and discussed the issue with them, I came to know that local branch had given wrong information because of which I could not close my account previously and then this deduction took place.
I brought this entire scenario into bank’s notice. But on this they agreed to close my account with out paying remaining charged but refused to refund my already deducted amount. When enquired for the reason that why the reversal is not possible, I had simply been told not possible without any firm reasoning.
Being the bank transaction I do not understand that how come reversals are not possible for wrong transactions. I have enough number mail trails explaining the scenario to bank and vice versa.
Request you to help me on this issue ASAP.

hi Dear Aritel

i am you airtel costumer I have before 20 day I face this problem I have 2time compliant in you costumer care but not sort out this problem pls as to as possible sort out this problem my Mob : no is [protected]
Regd Dharmveer kumar
[protected]

Hi,

I am a HDFC bank personnel loan customer. I paid 12 EMIs. Unfortunately, my last month EMI got delayed for 10 days. The bank executives called my old company employees and colleagues and told them I am not making the EMI payment of the HDFC bank

I resigned from the company 2 years back and i dont have much contact with that people. I had given my home landline number. instead of calling my old colleagues they should have called in my home number right?

However they charged me 450 rs for NEFT bounce and 12% as late penalty charges. Can I take any action against the bank for making black mark on my name?

Thanks

I am a long time customer of HDFC Bank Savings Account. The customercare of this bank is so horrible that one cannot find any option to speak to a customercare officer over phone. Apart from that, despite asking for several times and with repeated reminders, they just do not send me any kind of account statements whatsoever. My e-mail id is updated with them and still I do not get anything of statement sort in my mailbox while I receive alerts like debits and credits on my mailbox.

Hi!

The issue started when I applied for a new Debit Card as the one I am having is too old.

The card had reached my home branch at Charmwood Village and they called me to collect the card.

Once I went there, the bank official asked me to join their SIP/Pension Plan or take any bank loan or else I need to close my bank account on the spot.

I have registered a complaint with their telebanking but turned out to be useless as even after the promised 7 days no feedback yet.

The brach employee harrassed me infront of the other customers and they have spoiled work of that as I had to take a leave to go there. Kindly suggest how to complain against them.

Hi,

I have been struggling with telemarketing calls from HDFC Bank for quite some time now. Every day i am getting one or 2 calls for credit card of personal loans and is really disturbing. Today i got another call from [protected]. I have few messages as well in which they have asked me to contact those numbers if i am interested in applying for cards or loans. Please take cation against this.

Rajesh

i have a hero honda hunk finance from hdfc bank in nov. 2008 for two years emi.
i am regularly paying my loan emi by ecs system from state bank of india
my feb. 2010 emi debit in my account no[protected] from state bank of india to hdfc bank
but i have recived a call from hdfc bank on feb month 2010 and executive said to me your feb 2010 month emi is bounce
so that i have paid my emi by cash in safdarjung ecnlave branch but after check in my account emi of feb 2010 also debit to hdfc bank by ecs system from SBI account
my loan account no. is 14157183 and my mobile no. is [protected]
pls contact to me for solve my problem against loan

Dear Sir/Madam,

I am varun gupta, living in Mandsaur M.P. and i am working in Shriram Fortune Solution Ltd., I having salary a/c in HDFC BANK. (A/c No. [protected]) As on the date of 6 April 2010, at the time of 3:34pm I was withdraw the amount of 6000/- Rs. from that HDFC Bank main branch ATM and rush to deposit that amount in just (100meter) Nearly other bank (Axis), and given that amount for deposit in my Axis bank A/c to the trailer in the summery of note one 500rs note is fake the note is checked by trailer and told me that one note is fake so I took back and fastly rush to the HDFC Bank and complaint to the manager, that I am getting one 500rs. Fake note from your Bank's ATM currently and I having the sms alert from the HDFC BANK, then the manager check their CCTV Camera recording in that ATM and in that recording they get my money withdrawing video and during that withdrawing my uncle is also with me outside of ATM, so I spoke to the Bank Branch Manager please solve this problem and replace this 500rs. Note, but after the finding my video the manager hasn't take any responsibility and said they will not replace that 500rs. Note and bad behave with me.

So Sir/ Madam Kindly please help me out for my complaint against that Bank,

Thank You

With Regards
Varun Gupta
[protected]
Mandsaur (M.P.)

I have made a wire transfer to my supplier account on 22nd March 2010 and todate, 6th April they still have not received the money but my banker said the money has been deposited to the account on the day itself. I dont know whether it is appropriate to disclose my supplier's information in this column. Can HDFC Bank contact me for the details needed?

Best regards
Joanne

Hdfc bank has charged me for accessing my card with other ATM machines and that too not once but 5 times. I have two accounts with Hdfc bank and both accounts are linked to same debit card, One is with pune brance and second account is with borivali branch. I had shifted permanaently to mumbai hence I had applied for closing my pune branch's account and kept balance nil. One of them is having balance another is not having any balance since i had applied for closing the account. Still when I access my debit card in ATM machines other then hdfc bank then they charge me and says there is no balance in my account. This is a blunder. One i am not getting the money when i want and two charges that are unnecessary.

on 5th april 2010 around 7pm,i went to withdraw cash in hdfc bank atm(banaswadi branch).my account no is[protected].when i tried to withdraw an amount of RS 2600 .THE ATM didnot dispense the cash nor the text slip,instead showed that transaction time is over.then i went to an sbi atm.there i checked my balance an saw that Rs.2600 have been debited from my account,so i am facing problem by this inconvenience.Hope my problem will b processed soon.

Hi Sir/Mam,

I was just harrassed again by HDFC collection center Phone no.[protected]
[protected], [protected], [protected], [protected]. They call by changing their name, Arun calls me every time. Few years back, Somebody stolem my credit card and used it, I lodged a FIR against it, sent a copy to HDFC bank and I was/am ready to help and go everywhere for the enquiry purpose if police or Bank people want, but bank is not cooperating at all, bank did not even bother about enquiry. Bank is trying to put illegal pressure on me and trying to recover that amount from me. Bank has given this case to some collection agency and some very cheap people keeps me calling and harras me. Also they have started calling at my work. I am very much worried about this...Do I have any right to stop and raise my voice against this injustice. Please guide me or I will also have to go illegal to stop that and I don't want that as I have some faith that some rule/rights can help me...Please help

Iam an account holder of HDFC BANK. And I had been to SBI ATM in Richards Park Road near Frazer Town to withdraw Rs 8500 on 3/4/2010. And i faced a very big problem when i gave a withdrawal option i got a message stating that "UNABLE TO PROCESS" and later i got a message on my mobile phone that the amount Rs 8500/- has debited from my account. Later i checked my balance, i saw the amount is deducted from my account. When i called SBI ATM customer care, one of the agent asked me to contact HDFC BANK as am account holder of that bank. And when i tried calling HDFC Customer care, i heard on call that customer care agents doesn't work on week ends. I had to wait till monday and call to customer care and launch a complaint. After launching the complaint the agent told me to wait for 12 working days. For the problem of bankers why do customers have to suffer?

And ATM machines of SBI, CANARA BANK'S are useless.

I had applied for car loan via Carwale.com, i got a call from HDFC Finance branch, SCB Express building, ITO, New Delhi, the loan for used car loan was approved but not disbursed. in the mean while i got another option of a used car loan by Mahindra first choice. the loan was converted to used car loan the verification/evaluation of the car was done after a week. Even after two weeks of the evaluation and booking of the car for three weeks the loan is still not disbursed. on every call a commitment of disbursal of loan in 2-3 hrs when call is in morning after that the loan disbursal is shifted to next day this is happening since 1 week and i'm getting calls from the dealer for delivery of the car i'm stuck up with this company and have wasted 3 weeks of precious time dont know what to do????

some help is requested if the consumer complaints website can provide me some assistance.