HDFC Bank Complaints & Reviews

I was acredit card holder of standard chartered/HDFC bank with zero outstanding also recieved a NOC letter from the bank still my name is reflecting in the civil list of bank.Because of this no bank is issusing me a credit card.PLease help me out to remove my name from the civil list of bank.

Hello,

I have account with HDFC bank & I have not operated the account from last 2 year,

When I come to know there is balance of Rs 4700 than I went in bank in Pune, Chinchwad one of employee advised me that, you can request for net banking and you can transfer the fund from HDBC to any other bank, and he filled up one from me



I received net banking password and when I login that time I do not have fund transfer facility mean this is mistake of HDFC Bank



So please advise me

Today 827.00 amount is big amount to salaried person, and it has charged by bank to me - however if bank can charge me Rs 827.00 with out any notice,

Mean when customer does mistake than bank give financial penelty to customer

But if In case Bank does mistake will they give financial benifit to customer


Kindly Advise


Sushant
[protected] (call me before 12:15PM)

To whomsoever it may concern,

i have been using this card for more than 3 years. initially i have applied for payment date as 10th of every month which have never approved. they made my payment date as 1st... so every month i have been paying my late fee till now! till last three months i have made my payments every month.... y last three months including this month is because i have been requesting the telecallers (collection agents) for settlements... they have never bothered to do so for last three months including this month. and moreover for last two months they have been calling my mom and my wife on their direct mobile numbers.. .i really dont know does RBI permit this type of harassment ... .asking a wife about husbands character and telling mom that her son have taken credits from everywhere and also fearing them that they would give police case if the payments are not made.... the only reason y am writing here is because my wife tried to suicide day before yesterday (17th feb) after a collection guy told her that i have my name in cibil which will have effect on my family and my childs future...... can anybody explain who gave authority to do that...also pls suggest if am wrong... the banks forcefully give us all these my training their telecallers and are harassing for payments.... can anybody help in stopping this nonsense... i know d fact that there are so many youngsters who have ended up their life due to this situation... i beg RBI to please get into such things and please dont allow the banks to simply issue credit cards and loans to any tom, dick and harry.... to hdfc bank... please consider this seriously and i want to confirm that am not here to cheat you but i stopped paying because i found ur people cheating me... ... please reply at the earliest... my card number is 4346 **** **20 6281 sujith sudhakaran... please help!

Dear Sir

Iam Using HDFC credit card for so long , i was admitted in the hospital for an surgery on 1feb2010 and got discharged by 06/02/2010 so i couldnt able to make this month Payment . Today i recieved the call from HDFC collection department ([protected])one of the lady staff spoke to me very rudely in unparlimentry language i was so insulted ,

They are not even bother to understand my situation and did not listen my words .

I would request you to address my grievences .

My card number [protected]

During my last visit to KOLKATA in 3rd week of December'2009 I had applied to increase my loan amount to Rs 8 lacs from 6 lacs in my loan account no.[protected] in your Branch office in Tribeni Market, Garia , Kolkata-84. Out of 8 lacs an amount of Rs 5.73 lacs was for paying the balance amount to builder and remaining amount of Rs 2.27 lacs was to be paid to me towards refund of self payment to builder. I had submitted my latest salary slip and bank statement of salary account of that period. Because of lengthy official formalities in getting a loan sanctioned from HDFC LTD. and because of my time constraint to stay in KOLKATA it could not be possible by HDFC LTD to carry out final disbursement in my LOAN ACCOUNT NO.[protected],[protected] &[protected] inspite of my earnest request to the dealer Mr Santabhanu Gupta and Branch Manager Mr. Sandeep Bajaj. Today when contacted Mr Santabhanu Gupta over telephone I have come to know that enhancement of amount in my loan account no.[protected] has not yet been sanctioned. Once again I have been asked to submit latest salary slip and bank statement for the same.In course my service in Railway I stay in Raipur, Chhattisgarh.It becomes very difficult for me to arrange leave to come to Kolkata because of work load in office. The flats are ready for occupation. Many occupants have started residing in other flats in the same building. In another case of loan to some Mr. Sen in the same building final payment has been done by your same Branch office of Tribeni Market, Garia , Kolkata-84. But in my case it is being delayed. The builder is pressing hard for making final payment. I promised him to make final payment in the month of December'2009. But i failed to do so because of delay by HDFC LTD. Finally I promised him to make final payment in the month of March'2010. Again I will send my latest salary slip and bank statement of salary account by post to your Branch office in Tribeni Market, Garia , Kolkata-84. Somehow I will arrange leave from office for two weeks and will stay in Kolkata during the period from 15/03/2010 to 24/03/2010. You are requested to be prepared to make final disbursement in my LOAN ACCOUNT NO.[protected],[protected] &[protected] during this period.

Thanks.
BIKRAM DAS.

To

The Credit Card department
HDFC BANK LTD


Sub: HDFC credit card depute for misuse


Dear Sir
I Nitesh Kumar had a HDFC credit card around 19 months ago when I worked with a broking house in Faridabad, post blocking and destroying it I have closed my salary account with HDFC with which I was given this card. Now after such a long a time someone from Delhi Rajaori garden HDFC bank called to my father's number which I updated with the bank during availing a credit card saying that I have some amount overdue on the card which I need to repay, now one thing which I fail to understand is that when I am working in Andhra Pradesh for last 1.5 years and I have no reason whatsoever that I can go to Delhi as my whole existence is here in AP how could such a thing take place. It clearly show the lacsity that the bank has towards the customer request.

When I called to the call center guys they again confirmed the card is blocked and said that I can file a dispute case for this as I don't hold the card also don't have the number of it. But someone in Delhi is using my card post destruction and blocking of the same, this is an high degree of integrity issue, request you to kindly look to this matter very seriously. As I do not remember the card number I have mentioned the mobile numbers.

Kindly resolve this issue and have a verification done for the same.


My old mobile number mentioned with the card: [protected]

My new number where you can contact me : [protected]



With Regards
Nitesh Kumar






nitesh.[protected]@gmail.com

Sir,
I have the honor to inform you that i am an a/c holder of HDFC bank having A/C No- [protected] Netbanking ID[protected] have lost of my HDFC NetBanking Password.....

i lost my netbanking password.please re-issue my password and send it to my mail or sms to my Mobile no -[protected].

Thanks & Regards
NAVEEN KHURANA
Karnal

hi on 12th feb 2010 i got CALL from hdfc bank credit card billing dept. the phone no was[protected] and i was talking to a girl called MINAL. she asked me about my credit card billed n i said i have not yet received it so she said she will mail me the statement... i said ok... then on the next day means on 13th feb 2010 i got a call from the same no n it was a same girl... i told her that i will do it today by afternoon then she told me that today is saturday. so i told her that ya i know it is saturday but in my home branch i know people so they allow me to enter from back gate... she said ok and kept the phone... it was my bad luck that on the same day my best friend got a slipdisk attack n we haded to sdmitt her immediately so i got so busy in that, that i forgot about this payment.... on the 17th feb 2010 i got a call from the same no n it was the same girl... i picked up the phone and she started abusing on me.... then i told her that i want to talk to her senior she refused to give the phone to her senior...then i cut the phone but again that girl called n started abusing ... icut the phone again but then she called at my residential no. n started abusing my parents. she started threatning them that keep your bags packed i m sending people and all the crap ... my mom told her to call on resedential no.... then my mom informed me about this phone called then i called hdfc customer care n informed them about that abusive phone called n told them your company cannot disrespect me or my parents. if i am not doing your payment send my case to legal dept and let them take action on me.... but your billing dept. dosent have a rights to disrespect any of their customer .. then the y took my complained but stil i got tthe call from same no ...i made 4 times complained but that girl MINAL kept calling me... finally i did the payment... then it stopped ... is there any kind of way to complained about these kind of people... i am so mad this girl that if she comes in front of me i will kill her coz she abused on my parents.... ps help or suggestion in this .. if i have to complained about this case what do i do ?

I have a HDFC Bank Savings Account, and never had a Credit Card in my life. Suddenly I found my account balance has been reduced to zero. I visited the Bank and they said only the Telephonic customer support can be contacted. On contacting the customer support they said that the money has been kept hold by the Credit Card department. After 2 days, a person from the Credit Card department called me and said I had a Credit Card issued under my name and they will deduct all the money from my account. I said that I never had a credit card under my name, but they were not listening. I don't know what action to be taken now. I have made a complaint email to HDFC Bank also, for which I have got no response.

Not only they have taken my money, they have threatened that they will take money further. This is giving me sleepless nights and I am suffering from mental agony. Please guide me on what should be done now to stop this.

Sir,

My name is Prem Chandra took a personal loan from
HDFC bank rupees 75,000 in july 2007, till date I paid 32EMIs,
when i took the loan my salarid account was in citibank some EMI had debit from Citi account and after that my new accont has opend in HDFC Bank Limited in Gugraon,when my account has opened in HDFC,I have inform to my Citi bank that my all ECS debit should be stoped and infrom to respacted banks.so citi bank had inform to all.
my all ECS debit has been stopped from my citibank account near about in month of april or may 2008,but HDFC bank unnessessory hit my Citi Account to debit loan EMI ruppes 2731 only,but we have infrom you to hdfc bank also regarding my ECS Stoping.but Till date no action taken from HDFC and continue Hit the ECS to My citibank account.
over that I am regular pay from cheque for this EMI.

I had been very bitter experience against
HDFC consumer finance.

Customer name - Prem Chandra
Account No.[protected]
Loan amount - 75,000
Mobile no - [protected]
Tenure Req. Months - 36
E.M.I . Amount -Rs.2731

I had all supporting documents for the above complaints,
I am expecting the concerend bank to solve the problem immediately.

Please removed from the defaulters list

Regards,
Prem Chandra

Sir/Madam,

I have been upgraded by HDFC Bank to Platinum Plus Card No. [protected] in November 2009 and since then I have been trying to get the same activated. I have sent them written requests through fax on 1/02/2010 and till date the same is noty activated. Due to this I have been ridiculed while trying to use the card and finding the same declined on 5 occassions during this time which has seriously damaged my credibility.

Kindly help.

Hi, Iam Abhishek singh ...right now working with HCL Technologies Noida.Iam really pissed off with bad service of HDFC Bank.On 12th of Feb'2010 i tried to withdraw 2000 rs from ATM of Standard Chartered bank in my office. But it didn't release even a single peny saying "Due to slower performance not able to process transaction" and debited my 2000 rs..giving this message. I immediately lodged complain twice to which HDFC debited 25rs per complain. However, they are still not able to find the reason for that wrong debit and get my money back to my account.I think i should quit from HDFC because my company also has option of Stan C bank but before that i would complain to Police and lodge FIR against HDFC.

Dear Sir,

I am writing in to bring some ECS related issue in your notice what I am dealing with HDFC Bank for last 10 days. You might wonder what might happen in only 10 days making me lodging this complain. The fact is I had asked 'Bajaj Finance' to get the premium for some loan amount (i had taken for two wheeler purchase) through ECS facility on my HDFC Account. BAFL (Bajaj Auto Finance Limited) placed the ECS on 8 Feb and it was stopped by Bank. Reason stated to BAFL is 'Payment stopped by Drawer' whereas I never asked Bank to stop that. Now BAFL is asking me to pay Rs. 350 as penalty whereas I am not guilty.

From then after I am trying to get the reason from different bank sources like Phone Banking, different branches (one close to my residence 'Airoli Branch, Navi Mumbai' and the other close to my office 'Vikhroli West Branch, Mumbai') etc to understand who has done mistake for this. While calling phonebanking I had been misguided earlier saying that payment stopeed by BAFL itself and then when I informed the reason shown to drawing party they started talking in a different tone - could be some system problem, talk to base branch.

For your information I am staying in Mumbai for last 4 and half years and base branch is in Kolkata. There are already other loans what I took in past from HDFC Bank itself and the premium amount is getting deducted every month through ECS only, and never got disturbed, obviously because it's their own product.

Coming back to main discussion track, phone banking people also informed that they raised some complain on the basis of my enquiry on high priority which takes 7 days to get resolved excluding weekends - another ridiculous process. Everyday I call them, a different person receives to whom I need to explain the problem details and he or she comes with the same solution - it takes 7 days time (although 5 days already gone). Also when I am talking to bank officials of different branches as I already mention - Airoli branch manager ask me to get some memo from BAFL for details of bounce and other investigations what he says I am responsible to carry out. Vikhroli branch officials saying it is lying with base branch, talk to them. I also written one letter as per their instruction and they still saying it is not replied with relevant information.

Now the fact is not about 350 rupees rather the harassment the Bank is doing with me for just giving a small piece of information. I simply asked them there is one transaction (ECS stop payment) in my account statement, show me the reason. What on earth can take that amount of time to get that info whereas they refer their bank is one of the very finest highly integrated modern times bank?

I am informing these detail not only for getting my problem solved, but I know this will happen to other people as well. Please do help stopping these kind of harassments bank doing to customers.

Thanks in advance,
Sujay Dey
Contact.[protected]

Dear Sir,

My Account No: [protected].
My CUSTOMER ID: 22474442.

I am working with RRDONNELEY for the past 4 years. I am a existing customer of HDFC bank. Actually i have tried to get personal loan in our HDFC bank. Unfortunately they have rejected my Personal Loan. Even i have pre approved loan of 1.74 Lakh. (I can see it in my account) Please let me know why they got rejected.

FYI: I have taken a home loan from your bank since 2007. I am paying my EMI's regularly without any fault. Now i am in need of Personal Loan. Please do the needful.

--
Thanks & Regards
K.Saravanan MCA
Senior Graphic Designer
[protected]

Dear Sir,

The issue is as under:

1. I have deposited with HDFC Mutual fund - Rs.10000 on 15th Feb 2002 vide cheque No.0760737 dated 15/2/2 drawn on HDFC Bank . Cheque is debited to my bank Account.
2. HDFC Mutual Fund has acknowledged the receipt as has shown in their Accounts Statement.

3. HDFC Mutual Fund have regularly paid me dividend.

4. Suddenly on 15th Jan 2010 ( after 8 years), they are showing reversal of this entry saying cheque is dishonoured. This can be seen in the Accounts Statement from HDFC Mutual Fund.

5. The entry is illegal, unethical and a breach of trust by HDFC Mutual Fund with their investor. Seems to be a fraudulent entry to deny my deposit. HDFC Mutual fund has not returned my cheque, obviously there is no dishnour of cheque as such.

6. To put salt on my wound, now I am getting telephonic calls for refund of dividend paid to me.

Request for immediate restoration of original entry in HDFC Mutual Fund Records and refund of my deposit as I lost my trust on HDFC Mutual Fund with their action. My e-mail complaints to hdfc mutual fund went unresponded

Thanks a lot for taking up my grievances with them.

Vijay Rustogi
[protected]

I Tried to book e-ticket by IRCTC. When I click to pay then the URL becomes page not found. When I Check the status in my Bank A/C, the transaction has been made. But I could not get e-ticket. And then I agian open my irctc a/c in which I found the status Transaction Failed. The Detail are given below :
Ticket History
PNR No. 0 Transaction Id : [protected] Train No. 2138 Train Name: Punjab Mail.
From Stn : Jhansi To Stn: Kalyan
Date of Journey : 25 APRIL 2010 Class : SL
Date of Booking : 17 FEB 2010
Now, you therefore requested that kindly back money to my bank a/c as soon as possible.

yours

Dilip Mishra
[protected]

I have hdfc credit card [protected] , which i was using long back & had made payment.

But in Sept 09 i got call from your side stating that just pay the min amount of Rs.1400/- & give a written application for settling the card with current outstanding. Receipt no 18698017 dtd 10/09/09 collected by authorised collection agency HEM. the payment & letter i had handed over to Mr Vivek Bansode and told we will close the card, same this happened in Oct 09 , bank employee called up & said same that again you pay the min amount due & we will close the card.
I got no call from your side in november directly i am getting call in month end of Dec 09 by Prakash Telecaller sitting at Cybernex Swargate branch, that you have to pay again min due, i told him i have already applied for settlement what has happened with the same, he said you first pay this amount then we will release the account & then only we can do settlement.
Every time i am attending there call & asking for lesser amount of settlement I personally had gone to your branch at cybernex Swargate. I met Arpana choudhary , even after telling her that i am behind this closure of card since 6 months ,that time the outstanding was 18000/-. & also shown her the written application given to bank employee with the receipt no, then also she is not agreeing
I gave the application with an acknowledgement copy, I was waiting for the offer since then, but getting no reverts, only in month end i use to get calls from collection wherein they told you pay a minimum amount & then they will close, i was in impression that the card will be closed, but since sept every month i am getting calls, when i am asking about my application your employees are not even concern about the application given.

Is it my fault that i personally handed over the application to your employee as i have intension of paying the amount due. But since 6 months i am getting no response
Instead of giving the request to your representative in advance then also they are not even bother about the closure.

And suddenly your people call up in month end & tell an amount for closure which is not even possible, when i was ready to close the card before 6 months, your people didnt even have a courtesy to honor the application. Due to your people's miscommunication , I have to bear the interest for 6 months. You tell me in any banking sector if customer is directly approaching your representative by mode of phone, walking in branch or dropping a request, the request is not processed.

does it takes six months to honour the request - written application, wherein your person has duly signed the application as accepted. I have the copy of it.

I have the copy of the letter issued on 10 th sept 09 along with receipt.
Again i gave application on 30/12/09 receipt no 20214412 Rs. 1600/- to Roshan . Person name prakash said he will settlement offer on 1st Jan 10, i received no calls, on 23rd Jan 10 i m getting a call from a lady she said i have to pay Rs 28000 against settlement.

I was shocked coz even after paying every time, still the due is Rs.28000/-

Ms Khan was following up with me in feb 10 regarding my card settlement. She has communicated me the settlement offer of Rs 26500/- in 5 installments.

But i am unable to pay as I am totally drenched in debts due to my other obligations , wherein i dont want to give you false commitment of payments, I am arranging some amount but it is not upto your settlement amount.

Ms Khan had given me the option of giving PDC but to tell you frankly i dont have sufficient balance in my account wherein i can honour your PDC.
I dont want to default by giving false commitment to you & Ms Khan. I have no problem in giving you cheques, but what is the use if there is no balance in that account.

I also explained this condition to Ms Khan. I am ready to pay Rs 26500/- with installment of Rs. 1000/- per month.

They are not accepting my request so i asked them to do a legal case against me as i am unable to pay any more amount they are not even ready for that

i am anurag mishra. iam employee of hdfc bank ltd in sec-26 branch noida,uttar pradesh.my employ code is CA23740.I am working there as a CSE(contract sales exexutive).My sales manager is Mr Krishna solanki and my team manager is Mr pankaj.i am join this bank on 19 th dec 2009.But after joining i suffer various problem from my manager and my team manager.They donot ready open my salary account.They show me various unconditional and meningless reason.But some my collegue whose join with me have open there salary account.But i am working there sincerely and give 2 saving account,But in return they donot give me any support to opening of my salary account.And last when i force them to open my account they force me to regined.When i donot regined then they sent mail of expond(absence) in my duty to the head office without any prior notice on 30 th jan.But they can told me about thsi on 5 th feb.At last i can give regined.But i am not get my salary yet now.I sent this mail to complaint against my Sales Manager Mr krishna solanki..I think you can take action against these.
thanks
anurag mishrs

Dear Sir/Ma'am,

This is just to inform you that I had applied for a "Two Wheeler loan form CBOP(Centurian Bank Of Punjab). The same was sanctioned on my name"SHANTANU CHAKRABORTY" on 21 Feb 2007 subject to 30% cash down.

In the mean time CBOP was accquired by HDFC Group. My payment module was ECS through my saving account of Allahabad Bank, south sinthee branch Kolkata bearing the No. SB [protected].

For the same all the 36 EMI has been made without any bounce till 11/1/2010. I failed to recieve my LAN No. as well as welcome letter despite of several visit to the branch.

Therefor you are requested to advice so that I can apply for my NOC.

In case of any furnishing any detail or document pls do contact me at the given below :

Santanu Chakraborty
S/o Samarendra Nath Chakraborty
3/3 Raja Bagan Lane, Kolkata-700030
Near : Dum Dum Station.

Vechile No. WB-01 Z 8888

Mob : [protected]
email : [protected]@rediffmail.com

Thanks & Regards,

Santanu Chakraborty
Kolkata

Below is the email detail which i have sent to HDFC bank on 29 Dec with attachment.Same hard copy of this letter was given to Hdfc bank on 29 dec at Nariman Point in Mumbai

To,
HDFC –Credit Cards
Mumbai.

Dear Sir,

I Mr. Anil Mhatre holding credit card No-[protected], would like to inform you that there were 2 transactions amounting a total of Rs.[protected] towards Kingfisher and 4000 for Book my show tickets) on my credit card yesterday which was not actioned by me.

I would also like to inform you that I am also liable to receive SMS for any transactions done on my card. But I had not received any message for the transaction done for Rs. 11529 at 4: 45 pm, I had only received an SMS for the transaction of Rs. 4000 which was done at 21:20. It was only after the receipt of this message that I called your call center and was also informed about the earlier transaction of Rs. 11529. At the same time I have immediately locked the usage of my card.

Kindly look into the matter, as the transactions are not pertaining to me and the payment for the same will not be done by me.

If I do not find these transactions being settled by your side I would like to surrender my credit card as I don’t think it is safe for me to use a credit card of such a bank were there is no security in the usage of same.

Expecting a quick response and action from you.

Regards,

Anil Mhatre
(Mobile: [protected])




AFTER THIS I GOT EMAIL FROM BANK



________________________________________
From: HDFC Bank Credit Cards Support [mailto:customerservices.[protected]@hdfcbank.com]
Sent: Wednesday, January 06, 2010 8:36 PM
To: Mhatre, Anil
Subject: RE:'HBL=[protected]' CREDIT CARD DISPUTE


Dear Mr. Mhatre,

Thank you for writing to us.

This is with reference to your mail regarding the charge of Rs.11529.00 on 28.12.09 at M/s Kingfihser Airlines.

We wish to confirm that we are in receipt of the CDF, basis which we have initiated our liaison with the concerned Member Bank regarding the above transaction. To avoid any further inconvenience to you, we have provided temporary credit to your card account towards the above charge. The relevant credit for the said transaction will be reflecting in your January 2010 statement.

With reference to your query regarding the charge of Rs.4000.00 on 28.10.09 at M/s Book My show, we wish to confirm that we are investigating on the same and we will revert once the investigation is completed. In the meantime we request you to effect payment to avoid further levy of charges.

Incase you seek further assistance or clarification please feel free to contact our Customer Service Executives at any of our 24 hour Call Center telephone numbers mentioned in the below URL.

http://www.hdfcbank.com/personal/cards/popup_ccnumbers.htm

Assuring you of our best service at all times,

Regards,

Kiran B
Manager - Correspondence
Customer Services
[protected][protected][protected][protected][protected][protected]
THIS WAS MY REVERT TO BANK



From: Mhatre, Anil
Sent: Friday, January 08, 2010 5:06 PM
To: 'HDFC Bank Credit Cards Support'
Subject: RE: 'HBL=[protected]' CREDIT CARD DISPUTE
Importance: High

Dear Kiran,

Thank you for revert.

Just to inform you that I am a HDFC credit card member for the last 3-4 years and I have never defaulted on the payment. In spite me informing you that I have not done the below 2 transactions, you are asking me for the payment. I don’t understand this. I guess you have your investigating teams in place. Please ask them to investigate this matter as I have complained on the same date i.e.28 dec. and I was in my office on that day. I can forward you my attendance details if you need so.

I will surrender my card if you again insist on payment. You can levy as many as charges as you want. I will not make any payment.
If you could have investigated this matter from 28 Dec. itself you could have found out by now as the guilty was supposed to use the services on Book My Show for 31 December which I checked with the vendor and informed Priya in your investigating team.

Again the flight ticket was booked for 29 Dec. In spite of me informing you why you did not take any action on 28 dec.? The person traveled on 29 Dec. which I checked with Kingfisher and informed Priya. I received a call from HDFC bank only after 3 days???This is not accepted. Don’t you guys understand the meaning of Fraud?
Why it took you all 3 long days to contact me???? We could have resolved the matter on 28 itself and could have got hold of the culprit.

Just for your info, when we lodge complaint for fraud with other banks, action is taken on that day itself. You can check with the other banks offering credit cards.
Why you took 3 days to call me???? And now asking for payment????

I WILL NOT PAY A SINGLE PENNY FOR IT !!!!!


Thanks & Regards,
Anil Mhatre
Sr. Executive – Operations
Travel Corporation (India) Ltd|1st Floor | Chander Mukhi | Nariman Point | Mumbai - 400 021.
Cell: [protected]



AFTER THIS I GOT REPLY FROM BANK


From: HDFC Bank Credit Cards Support [mailto:customerservices.[protected]@hdfcbank.com]
Sent: Monday, January 11, 2010 8:20 PM
To: Mhatre, Anil
Subject: RE:'HBL=[protected]' CREDIT CARD DISPUTE

Dear Mr.Mhatre,
Thank you for writing to us.

This is with reference to your mail regarding the charge of Rs.4000.00 on 28.12.09 at m/s Book My show.

We understand that you are not in agreement with the above said transaction. We wish to confirm that the credit has been processed the merchant towards the above said charge (Rs.4000.00) on 05.01.09 and the relevant credit will be reflecting in your January 2010 statement.

Further, we would like to reiterate that we have provided temporary credit towards the charge of Rs.11529.00 on 28.12.09 at M/s Kingfisher Airlines and the relevant credit for the same will reflect in your January 2010 statement.

Incase you seek further assistance or clarification please feel free to contact our Customer Service Executives at any of our 24 hour Call Center telephone numbers mentioned in the below URL.

http://www.hdfcbank.com/personal/cards/popup_ccnumbers.htm

Assuring you of our best service at all times,

Regards,

Kiran B
Manager - Correspondence
Customer Services
[protected][protected][protected][protected][protected][protected]
AFTER THIS I REPLIED TO BANK


From: Mhatre, Anil
Sent: Wednesday, January 13, 2010 3:24 PM
To: 'HDFC Bank Credit Cards Support'
Subject: RE: 'HBL=[protected]' CREDIT CARD DISPUTE

Dear Kiran,

Thank you for revert,

I do not require any temporary credit kindly please clarify from your end, if you could go thru my email I have clearly informed that both the transactions are not pertaining to me, then how you can debit or give me a temporarily credit, I am not liable for both the transactions. To keep you informing because of this problem I am not able to use my credit card.

If you do not solve this matter by this week end I will have to forcefully surrender my card. Please don’t exchange any further mails just solve this matter by this week end and let me know.


Thanks & Regards,
Anil Mhatre
Sr. Executive – Operations
Travel Corporation (India) Ltd|1st Floor | Chander Mukhi | Nariman Point | Mumbai - 400 021.
Cell: [protected]

Direct: +[protected]| Fax: +[protected]/ 22883664
Email: anil.[protected]@in.thomascook.com

BANK REPLIED AFTER THIS

Dear Mr. Mhatre,

This is with reference to your e-mail regarding the charge of Rs. 11529.00 incurred at M/s.Kingfisher Airlines on 28/12/09.

We once again wish to reconfirm that basis your request we have provided temporary credit towards the above transaction.

However, in the event that you do not hear from us / re-debit of said amounts within the next 90 business days, you may construe the same as resolved in your favour and the above credit(s) as final / permanent credit.

Incase you seek further assistance or clarification please feel free to contact our Customer Service Executives at any of our 24 hour Call Center telephone numbers mentioned in the below URL.
http://www.hdfcbank.com/personal/cards/popup_ccnumbers.htm

Assuring you of our best service at all times,

Regards,

Archanaa
Customer Service Officer.

THIS WAS END OF EMAILS


ON 14TH FEB I GOT SMS from HDFC bank,Dear Customer,Proof o[censored]sage on disputed credit card charge sent.If not in acceptance please send fresh Letter -hdfcbank.


Dear sir,

Could you please help me on this,as i m a salaried person the amount is huge for me.

Please look into this matter.Need a help from you