HDFC Bank Complaints & Reviews

HI MY WIFE IS WORKING WITH HDFC BANK LTD,
I FOUND IT RIDICULOUS THAT THE TIMINGS OF THE BANK ARE NOT SCHEDULED,
OFFICERS ARE FORCED TO WORK AFTER CLOSING UPTO 8 PM EVEN ON HALF DAY WORKING, GENERALLY BANK TIMINGS ARE 9.30 TO 3.30 BUT THEY ARE BEING CALLED BY 9 AND LEFT BY 7 OR 8 OR MORE. NO RESTING PLACE, NO TIMINGS OF LUNCH,
NO OTHER INCENTIVES ALLOWED, JUST HARRASSING THE PEOPLES WORKING OUT THERE, NO HIKE OF SALARY NO PROMOTIONS ON TIME LIKE OTHER PUBLIC SECTOR BANKS AND SEMI PRIVATE BANKS,
HDFC BANK IS JUST SPOILING COUNTRY HR POLICIES AND FREEDOM AND BEING COMFORTABLE TO WORK,
SUCH A BIG CORPORATE IS BEHAVING SHAMELESS.

MATTER OF COMPLAIN GIVEN TO CUSTOMER SERVICES CREDIT CARD
TO: customerservices.[protected]@hdfcbank.co
[protected][protected][protected][protected]

K/A: CREDIT CARD MANAGER/CONCERN PERSON.

Dear Sir/Madam,

Pls. find attached herewith attached scanned
letter copies for settlement payments. All payments
are cleared before time as per schedule & settlement
payment cheques.
Now I don't want any statement from you. As I
informed you earlier inspite of settlement & all
cleared payment why again you are sending me statement
to make payment. It is too much herrasment you are
still doing & TRYING TO GET BOGUS INCOME.
PLS. LOOK INTO THE MATTER ,DUE TO WHICH ALL
CUSTOMER HAS NEGATIVE VIEW ABOUT YOUR CREDIT CARD.(HDFC)

Thanks,

S.B. SAKPAL

Submitted Third-party transfer (TPT) request with filled application to HDFC Sarjapur Branch on 10th Feb 2010. Branch people got to know that I was from Oracle and asked me about free Demat account but I said No for it. Later, my application was verified and I was said that TPT will be activated in 7 working days. I was waiting for activation and gave call to Customer care on 24th of Feb 2010. Customer care said they will take complaint against Branch and update me on status. Complaint no. is BAN058458. I did not get update from Branch later. I called on 25th again because o[censored]rgency to get TPT activated for personal medical reasons. However, Complaint Department said they still did not get any revert from Branch.

I called again on 27th of Feb (today). Complaint department lady I spoke said that complaint department has got update from Branch on 25th of Feb 2010 saying that my Oracle Employee ID was not provided in TPT application and hence was rejected.

Problems faced:
1. I was promised by complaint department that I will be updated when they get revert from Bank on status of my TPT. They got update on 25th but I did not get a call back. They also lie now that they called me on 25th and I did not take the call. I'm holding a serious Business responsibility at Oracle and I dont miss my calls. Also the TPT is my highest priority. Additionally Complaint department had been sending sms about complaint and details but did not get any sms from complaint department on 25th.
2. ***More severe issue is that a simple aspect of employee id not filled in my TPT application. Branch people can call me and ask my employee id for verification needs if any they have. Also Helpdesk in Oracle office is not accepting TPT applications. ******TPT application form is not having a field to fill information on my employee id. When I went to branch for submitting application, branch should have asked me to fill the employee id during my initial submission itself. But instead, it took **17 days, 10th when I submitted my initial application and until 27th feb 2010, to update about missing employee id in my TPT application. Now I'm asked to resubmit TPT application but unfortunately HDFC Sarjapur Branch or any other Bangalore branches still dont know that Oracle or other such Company employees need to provide employee id in their TPT application and it takes 17 days or even more than that to update a Corporate employee. Don't know if this kind of failure in Bank operation is due to any Bank Management decisions on Corporate employees. Also is n't it strange that employee id not specified and not asked to be specified in application causes a individual to re-submit TPT application again?
3. This complaint has been noted by a Manager for Customer Care as promised to me during the Escalation call I had. The complaint department lady I spoke to purposefully disconnected my call and I find this most strange occurrence one could experience for a serious problem experienced.

Dear HDFC Bank, please please understand the severity of issue and beg you to fix this asap. This is a desperately urgent problem.

Dear Chairperson, I am Rehan Danish Khan, employee number 71404. I have been serving with HDFC Bank in New Delhi since Sep 09. I was given appointment letter by the bank on 16 Oct 09, and therafter transferred from parent branch to another branch within three months. My salary has not been initiated till date and the bank is asking me to resign forthwith. Please help.
Thanking You
Rehan Danish Khan

I request HDFC bank to send me a new ATM card. I received ATM card but have not received my pin. Bank sent it through first flight courier. I called so many time at gurgaon office of first flight but they always put me on hold from last five days.

There is following details of courier
Consignment No: ZB7563248
Booking Date: [protected]
Origin: Mumbai
Destination: Gurgaon

Please help me out.

I Mrs.Flavia Sabastian was working in Symantec Software company Aundh IT Park, but I left the organization on 5th Nov 2009 till that date So for that reason I have not received any credit card bill in my office. I also called Symantec Company to inquire about my bill but they said they have not received any bill. Then I joined new company Mphasis but I was under training period for 2 months in Kharadi, as I had my working regular in Magarpatta so they didn't provided exact address so didn't changed the address of my credit card billing, then I was shifted to Magarpatta after that I was out of town for 2 weeks, so my husband tried calling them to change the address and get the information as well but they refuse to disclose any details stating that the Credit card holder needs to call us. Ram Tawre (Executive) from IDBI Bank called us to inform that my credit card payment is over due, so then I called H.D.F.C Credit card customer care to ask about my payment over due as they provided me the information and the amount, so told them we have paid the amount . They agreed for it. So kindly request you to please process my Home Loan.



I wating your repaly. Please do

I have given below is my all Personal details.



Name: Rosey Flavia Sabastian.

DOB : 9/10/1981.

Address: Rajeshree colony,

Near Nirmaya hospital,

Wadgaon sheri

Pune: 411014.

Phone Number: [protected].

Pan No:CAUPS9513C

Voters ID: RCT2197861.



Thanking You.



Regards,

Rosey Flavia Sabastian

Hi,

I went to vodaphone office today to pay my bills and came out of your office very dis heartened and disatisfied with your Employees attitude towards coustomer handling as you aware or service industry.
He did not answer me properly and talk to me rudely and totaly ignored me.
As a costomer of your company since last two & half years i did'nt expected it.
In my office we having over 30 connections of your company and persons that you had empoyed are giving bad name to your company as well as your services.

Regards
Amit Nag
[protected].

respected sir,
i hold an add-on credit account, the original account being my husband's four year old account. last payment got delayed by almost a month after the due date.i started receivng calls daily for five to six days from the credit cards division office ,palarivattom, kochi, kerala, reminding me about the dues.in spite of expressing my difficulty to arrange an immediate payment and requesting an extension of the due date the phone calls never ceased to come several times dailyand finally the person who kept calling me informed me that the recovery was being handed over to agencies.the next day i received calls from a male agent mr.manoj whose dialect and attittude was abusive, foul, and bullying.but these calls came from the same landline number as the previous days' calls.(from hdfc credit crads office, palarivattom.) i am very much disturbed by this method of recovery of dues adopted by a bank like the hdfc. we have had a long term of banking relationship with hdfc. did we choose the wrong people to bank with?

My balancepayable was Rs50452.96 as at Dec2008. I have paid lumpsum payment as detailed below
09.02.09 5000.00 total 32100.00 Yet i am informed balance of Rs 40000
07.03.09 5000.00 my request to recredit penal charges late payment charges
03.06.09 4400.00 other charges etc., change of address M J P DEVADOSS
15.07.09 4500.00 SENIOR MANAGER CANARA BANK RAMNAD ROAD
10.09.09 4500.00 ARYEMPI TOWERS 132 EASTMASI STREET MADURAI
15.12.09 4500.00 625001 TO BE NOTED AND COMMUNICATIONS SENT
13.01.10 2200.00 either to this address or my emailid:[protected]@gmail.com
24.02.10 2000.00

BE AWARE of hidden charges of HDFC bank credit card. The co. will send a message that GET MY CITY card and no surcharge on fuel charges but they will not inform you about the charges and when you receive the monthly statements surcharges are added.
Bank should give complete details instead of cheating customers through leavying hidden charges.

My card number is [protected].

I did a shopping on 13th Feb and that time called HDFC credit cards.
I got the update that my account has been upgraded to platinum plus from Gold and a new card will be dispached very soon.

Note this talk happened on 13th Feb 2010.

During the call I was told that once I receive my new card, I have to call to HDFC for activation of new card and deactivate my old card (GOLD).

Then on next day I was booking rail and Air ticket as well but the transaction was declined due to GOLD card block. (This was not informed me). Then I called HDFC asking about the transaction and updated that my card was blocked.

I lost my journey ticket due to this. Then I kept calling HDFC for this issue and was following up with Aayasha Sayyad she commetted to call me back on thursday, no call received from her.

Since then I am trying to catch either Aayasha or her supervisor Mr. Vinod Hiremath but no response from both of them.

I am very very regular payment payer even I make prepayments.

This is very pathetic and custumer harrashing service from HDFC bank.

I want to discuss this with Vinod's supervisor on this issue.

This is my e-mail which I have sent to all the people related to HDFC Bank and V Customer Employee:

To whom it may concern

I am writing this as "To whom it may concern" as HDFC has been acting as if they are not concerned at all about my problem. TO KNOW MORE ABOUT MY PROBLEM PLEASE SEE THE E-MAIL BELOW WHICH I HAD SENT ON 4TH FEB 2010 AND OTHER AROUND 8-10 E-MAILS AND HUNDREDS OF CALLS MADE.

Anyway now this is the case since 2-3 months I have been fighting with HDFC to reduce my policy premium from 2400/- to 1000/- AS PROMISED by the issuing manager during the time of the issue. But when I visited the office of HDFC Standard Life in Sec-63 and called thecustomer care several times they told me that this cannot be done until 3 years of issuing. And I was misinformed.

I am writing down my grief in points below so that you can understand better:

1. My policy was issued by Ms Vibha Rai from New Friends Colony, in July 2009.
2. I was promised that the first premium has to be 2400/- and thereafter I can pay AS MUCH AS I CAN as premium as I will receive a call every month before deduction of my premium (WHICH I NEVER DID).
3. Then when I called back the issuing agents to confirm this they said that yes it is possible.
4. When I received the welcome call from HDFC and they told me the T&C I confirmed from that person as well, he said NO it is not possible, and you will have to pay first 6 installments as 2400/- and then you can reduce it, I CLEARLY TOLD HIM THAT I DO NOT WANT SUCH POLICY AND PLEASE ARRANGE TO RETURN BACK THE DOCUMENTS, so he told me that he will arrange a call back within 24 hours, which never came.
5. I waited for 6 months to complete and then I went to HDFC office to reduce my premium amount but to my surprise they told me that it cannot be done for 3 years.
6. I suspected something was wrong, I went back and checked the documents closely and saw that there were COUNTERFEIT signatures of me on the documents, which were done because I was not made aware of the policy facts.
7. Now now one is looking into the matter since 2 months, so as grieved about my situation as I am as no one is bothered about the situation, I have decided to go the other way around.

I owe HDFC 54,000/- as a Personal Loan and around 14,000/- as Credit Card balance which are linked to my account. I decided not to pay the HDFC loan premium unless they clear off the matter and since 10 days when I have not made the payment and told the collections agent the reason why, I have been receiving calls from HDFC to solve my problem, please visit this office please visit that office, and HDFC Loan division does not care about what policy you have and it is not their concern.

Well reason for my grief is HDFC I do not care what division, for a customer HDFC is same and until the day I was paying my loan premium on time no body cared about my problem but I do not pay 1 installment and I get 7 calls in 10 days telling the solution of my problem. Well, I am not going to visit any HDFC office and am not making any call to any HDFC agent/employee or customer care, because I did that already many times.

Well here is a dialogue which one of HDFC's representative said "HDFC will not run for your problem, you will have to run for your problem" well then who so ever is concerned about this problem should know that I'm not going to run for this problem any more even if I get threats from 3rd party collection or a court notice, because I have proof of CHEATING by an HDFC employee and I want SOLUTION for that, I have been grieved since 8 months and no body cares, all HDFC cares about is their money and nothing about the customer, well if HDFC is big today it is only because of customer they have. So first make customer satisfied with the services and then ask for something from them.

Well I have been mentally harassed and grieved because no one even cares about my problem and I am sick and tired of dealing with phone calls that only promise me another date or another "will try to find the solution" things. So please I am giving you a solution, RETURN MY 14,400/- which I paid as premium and I will pay off my loan and credit card otherwise I am ready to go to the consumer court and wait for them to find a solution, and until then I am not dealing with HDFC bank in any way.

And if you at all are worried about your customer then I should receive my 14,400/- in my bank account and not another call promising me that "we will find a solution shortly", I am an 8 year old HDFC customer and will QUIT HDFC bank if this issue is not resolved with immediate effect.

Please e-mail me at [protected]@ymail.com for suggestions about my problem.

Hi,
I want to make complain against HDFC CREDIT CARD collection dept.i am carrying a card no.[protected],the limit of this card is overdue,but every month i am paying them the interest on that amount which comes around 2100/- but this month i am not able to pay the said amount,so they are saying ki if don't pay the amount we will send a executive at your relatives place,the address which i never mentioned anywhere.& every month before making a call to me they always make a call to my parents.which i think not a way to get the things done.They actually shout on phone there is no professionalism in these people & the manager of these executive also don't have any manner to how to talk they use rough language & say "hum kaun sa 50000 bugs mang rahe hain" "itne din se kya kar rahe ho".& also saying "if something happens then don't blame us"
The name of the executive is Reshma & her manager name is Prakash.
& No. from which they are making call are[protected] &[protected].

I want to take some necessary action against these people.

Thanks & Regards
Priyanka Singh
# [protected]

Dear Ms. Singh,

Thank you for writing to us.

This is with reference to your e-mail regarding your recent interaction with the Bank.

We take this opportunity to clarify that finance charges per month accrue to your card account in case we are in receipt of partial payment or non receipt of any payment towards the outstanding on the card account. The late payment fees would also accrue if we are not in receipt of the minimum amount due by the payment due date.

We observe that we have not been in receipt of your payment towards the minimum amount due as per your monthly statements since November'09 within the payment due date. Owing to the same, applicable late payment charges and finance charges were levied to your card account and the same reflects in the monthly statement sent to you.

Hence, our bank representatives had contacted you to facilitate payment. While we have explained the circumstances causing the payment follow up, we regret for any inconvenience this may have caused to you.

We wish to inform you that your credit card is currently overdue and there is an outstanding of Rs. 43,363.32 due and payable as on date on your credit card account. We request you to effect necessary payment to avoid further levy of charges.

Incase you seek further assistance or clarification please feel free to contact our Customer Service Executives at any of our 24 hour Call Center telephone numbers mentioned in the below URL.

http://www.hdfcbank.com/personal/cards/popup_ccnumbers.htm

Assuring you of our best service at all times,

Regards,

Joyce
Customer Service Officer




Dear Credit Card Manager,

I am CREDIT CARD([protected]) holder of your bank,as my account is already overdue,every month i am paying the minimum amount due i.e 2100/-
but this month due to some personal problem i am not able to pay this amount,so it's my kind request to you that i'll surely pay this amount
at the end of next month.I was trying to arrange for that amount but somehow won't be able.
I said the same thing to your collection department but they are not ready to listen,& saying that if you wont pay this amount within one hour
we will collect this amount from your relatives place,& i have never mentioned my relatives address anywhere.
So Kindly pay attention towards my request & do the needful & plz revert asap.

--
Thanks & Regards
Priyanka Singh
# [protected]

Dear Sir/ Madam,
I am a existing personal loan holder of HDFC Bank. I had taken one topup priviously on my existing personal loan and the process done smoothly without any dispute. but when I applied for second topup after 9 months they came to me to collect the papers but up to the last moment they never discloused the amount they are giving me as a topup. whenever I asked about it they told me that it is not finalized yet..they signed all the agreements without disclosing the tenure and amount. Since i need money very badly i thought that everything will be fine and signed all papers.
Before this i told them that don't change my tenure which is 60 months. but they changed my tenure from 60 months to 48 months because of that my EMI increased by RS 1000/- per month. After that I told them that it is wrong tenure that you had given me but now they are not intertening in this matter. they had given me 19000 check as a topup amout which is not yet encashed still they are asking for the new EM.I. I requested that i am not able to pay this much amout please reshedule my loan tenure or cancell it if it is not possible. they promissed me to do the needfull. but not doing anything. their recovery agents calling me again and again and harassing me.

Hello,
When I logged in to my HDFC netbanking account today, I got a promotional offer stating that petrol surcharges on all petrol stations will be free (there was a * above it with Terms and Conditional apply).

I clicked on the link provided hoping to read the Terms and conditions.
But the next screen I see is below:
"
The MyCity Petrol & Utility Benefits will be loaded on to your credit card in 15 working days and Rs.198 will be debited from your card account for this service.
"

It did not even ask for a confirmation.

When I contacted the customer care, I am told that I need to submit a written letter asking for cancellation.
Why should the facility be activated without asking for confirmation? And why should I run for a HDFC ATM where as it took me only one click to get this activated.

I have received an unsatisfactory response to my complaint regarding Anand Lok branch. Rather than apologizing for the behaviour of bank guard and bank staff Anchal Sharma, the manager rang up to justify their behaviour.
I had gone to drop a cheque when the guard prevented me from parking and passed insulting comments along with another guard standing nearby.On top of that, while I was filling the pay-in slip the bank staff named above, opened the door of ATM AND STARTED SHOUTING, SAYING THAT THE SPACE IN FRONT OF THE BANK IS RESERVED FOR BANK MANAGER. I asked her to show allotment/lease deed for footpath, she couldn't. How can bank staff block public roads and then shout at a customer
As a customer of the bank, I got shouted and insulted by two bank employees. My fault? I had gone to drop a cheque.

Hi,

I was contacted by HDFC bank that on application of platinum plus credit card, I will be eligible to get a VIP Alfa traveling bag once I swipe the credit card.

A separate form was also got signed in which this clause was mentioned. However, after swiping my card, I have received a cheep bag which has no connection with VIP.

Please take this issue seriously it is also affecting VIP brand loyalty.

Requesting autorities to take some immediate action on same.

Harshad

I am holder of HDFC Bank / International Gold Credit Card no. [protected] valid upto November 2010. Today I tried to make an online payment of about Rs.4,000/- but Pay Pal did not validate the credit card.
I have not been receiving credit-card bills regularly either by post or by e-mail. On the evening of[protected] I received a phone-call from one Mr.Pankil Gupta mobile no.[protected] informing me that I have to make a payment of Rs.14834/- against my credit-card. On the very next day i.e. on[protected] I deposited multicity cheque no.076858 drawn on PNB Sector-18 branch, Noida, at HDFC Bank, Civil Lines, Kanpur (where I am presently posted in my govt.job). Later I received statement dated 02.02.2010 on 10.02.2010. I did not receive any statement during last 6 months barring statement dated 02.02.2010.
Although I made payment immediately on receipt of telephonic information yet my card appears to have been deactivated which is not just. My card is valid for the last three years and I have never been a defaulter.
It is requested that:
1- My card be activated immediately as full payment was made immediately on receipt of information of dues.
2- Monthly statement be sent to me through my e-mail so that there is no chance of it's being lost in transit.
Thanks.
- Ved Prakash

to the hr manager,
hdfc bank ltd
mumbai
regardable sir,
with due respect i bag to state that i umesh kumar mishra, employee code-cu-01046, i had joined as a cse on 16june2009. i have resigned on 23rd of jan2010. the matter for sending complaints and couse for giving resinationis that slaes manager sumit verma employee code s 11345 nehru place , new delhi and team leader rakesh khosla employee code-cr19495 both person is not maintaining a good behavierwith cses as well as me .they are using abusing and dirty lunguage. this is a very remarkable thing that if the sm or tl is not satisfied with my work they can ask to me to give the resination or they can do departmental action.but why they will use abusing lunguage with me .on 22 rd jan2010 the sm and tl used very dirty and not askable lunguage.before it also they were using this type of lunguage.but on 22jan it was not affordable and they said to me to get out the branch and i gave the resination.i want to know that why they will say to me to get out the branch.is the hdfc bank is his persona;l asset. why i was treated as a bandhua mazdur i was an employeee of hdfc bank or somethin else
my second matter is that stii i m not getting my jan2010 months full and final salalry. and sm said to me he will sind my salary after 3 months. who gave the right to stay my salalry.kindlyit sould be notice to the all relevant person.

thanks
umesh kumar mishra
empcode-cu0146
okhla new delhi
contact no-[protected]
[protected]@yahoo.com

I was using HDFC bank since last few years,I am having problem in downloading yearly statement with netbanking of HDFC bank

I have also tried to ask online with their contact forms but they are also failed to send my problem to bank.

So I think they are stopping complains coming by net.
I dont want to contact to branch each time the problem arise.