HDFC Bank Complaints & Reviews

hi sir,

i forgot my netbanking answers before recharge confirmation... how do i get that answers... questions are like WHAT IS YOUR PET NAME?

Dear Sir/Madam,

Thanks for the reply.

Mr. Rajesh, Team Leader, HDFC Bank, SL Plaza, Palarivattom, Kerala contacted me regarding this issue.

Listening to my complaint, he suggested me the option as follows:-

He agreed to cancel the HDFC Suraksha Insurance, instead

He asked me to pay 3, 350 /- as Processing Fee and

Instead of my sanctioned interest rate (11.75%), he asked me to pay the rack rate – 13%.

Now I would really want to know whether this is a favor or punishment. I am really embarrassed by his suggestion.

Please don’t punish your customers like this. With this give new option, you are forcing me to stick on to my previous option.

I requested him then that let me cancel the loan so that I can free from this curse. Finally and thankfully, he agreed to me cancel the loan with no penalty(pre closure charges), but only the interest that will come till the cancellation date.

Thank you so much for doing this at least., tomorrow onwards, I will search for another bankers to give me loan. But this time, I will be more careful.

I really don’t understand how you treat your customers.

The customer service people didn’t told me that I would have to take HDFC Suraksha Insurance till the last minute. And above all, taking advantage and forcing somebody to take Insurance is the worst and cheap marketing technique one do.

I truly didn’t expected this from HDFC Bank.,

Regards,

Vinod R

same thing happened to me ...

Hi..iam unable to do online recharge through net banking .please help me !. its showing transaction failed when ever recharge my phone through netbanking .

Hi I am unable to recharge AIRTEL prepaid through HDFC netbanking or through HDFC Credit card. It is given message that change your secure code password or contact your bank.

Revanth

the bank manager has called me and promised that he ll be sending a form to fill up, till now no one has sent me any mail ... again pathetic response from great hdfc

Credit Card — for membership fee

dear sir,
i jagdish patel, having hsbc card no:[protected].
dear sir, every year i have to complain for my above no. credit card, as its a life time free, so why every year i have to inform, this time its charge is Rs2000+247.20=2247.20 as a primary card membership fee.
so please do needfull, and if it is not possible, please cancel my above number credit card.
thanking you.

Hi,
I Have taken a Titanium card. one of the executive called me and said that it is a LifeTime Free and as well as no Hidden costs.
after one in my statement i need to pay 274RS which is a membership fee.
and i raised a compliant also but no response from these people.

I also have same problem along with the extra amount charged for the credit card loan due, sent a mail to the above id, hope it will be addressed.

Hi,


I have also been charged for Rs 440 as Membership fee.
I was told that its a lifetime free card and there are no hidden costs.
I am holding the saving account in HDFC .
Cust id : 38236539

Now, I want those Rs 440 to be reversed.

I also have same problem. I was using HDFC gold credit card. Which was told by the person who filled the form @ my working place thtat "this is a life time free credit card". And paid in time for all the transactions.

But after one year I received statement asking for Rs. 2000 service charge.

What should I do?

Hi,

Recently i have taken a hdfc credit card they told that it is free & later i have checked online that is having annual member ship fee of 561 & i raised a complaint they told that pay the amount and enjoy the card.

So i decided to cancel my card but for that also they told that there is procedure like we need to submit a hard copy of written & send it chennai by speed post or in hdfc branch, so my concern is when we are taken a card they will be coming to us & taking all the documents & every thing when we need to cancel we have to go to the bank or send a speed post please look in to this.

Regards,
Harish Pola
M.No:[protected]

Dear Mr. Mathai

Please email your concern to [protected]@hdfclife.com with your complete name, application/policy number, contact number and a description of your concern and we will provide you with a solution.

Warm Regards
HDFC Life

HDFC standard life insurance — mis-selling

mis selling of insurance policy by mr. ashwani, ms. anshu staff of hdfc bank, sector-7 branch, karnal

Dear Sir,

Subject: Illegal and unethical Sales Practices of HDFC Standard Life Insurance Company

I am writing to you regarding my recent experience with HDFC Standard Life Insurance Company when I tried to purchase a life insurance policy. I requested the policy to be issued against my legal name, Din Dayal Gupta.

However, I received a policy document number 14053316 dated 30th Nov, 2010 which was issued in incorrect name, Deen Dayal, living in Sari Rohilla which is not my correct address either.

I was also shocked to find out that the insurance company had forged my signatures, wrongfully attested my passport copy and changed my name from Din Dayal Gupta to Deen Dayal in policy application documents to enable billing against my HDFC credit card which was in my old name Deen Dayal. Please see of policy, pages 2, 12, 14 and addendum page 2 for details on forgery.

Since then I am continuously requesting for cancellation of the aforesaid policy and the credit card as well 27th Dec, 2010. Even after four months of follow up, I am yet to receive a policy cancellation confirmation.

In the meanwhile, the HDFC credit cards division wrongfully released the annual insurance premium money to HDFC Standard Life Insurance Company against forged documents and has been requesting that money from me. HDFC Cards has also piled up late payment charges against my account.

Now, both companies, HDFC Standard Life and HDFC Cards are playing football with my case. HDFC Life has so far refused to cancel the aforesaid policy and refund all balance amounts against my credit card account. HDFC Cards is also refusing to accept its error in releasing money against forged signatures and reverse the credit card charges and is asking me to fight my battle with the Life Insurance Company.

Being subject to this everyday harassment, I request your early intervention in the matter and penalize the behavior and practices of HDFC Standard Life Insurance Company. I request you to instruct HDFC Life to cancel the aforesaid policy, and advise the concerned to refund all cancellation charges charged against my Credit card account without any further delay.

Thanking you,

Din Dayal Gupta
92 VivekanandPuri,
SaraiRohilla,
Delhi – 110 007 (Mobile No – [protected] & Telephone No –[protected]

Mr Manoj Raman
Sr. Manager Customer Service,
HDFC Standard Life Insurance Company Limited,
5th Floor, Eureka Towers,
Mindspace Complex, Link Road,
Malad (West),
Mumbai – 400064.
Sub: - Complaint No –[protected]. (Policy No –[protected]
Dear Mr Manoj Raman,
I am in receipt of Letter dated April 04, 2011 from Binita Upadhaya informing me having registered my complaint under above said complaint no and deputing Mr Ganesh R, customer service Representative to handle the above Complaint within 2 weeks and also giving Escalation Matrix in case I don’t hear from you.

I would like to share the verbal communication I had with your Mr R Ganesh on 06-apr-2011 at 10:07 on Telephone No –[protected] and appraised by him that he is closing this complaint. I am surprised to note that how he can close this complaint without giving me suitable reply on the forged signatures made by your representative and action being taken against him at your end in writing and also let me know how HDFC bank has made payment to the HDFC Life Insurance without matching my signatures. Also I am fail to understand how HDFC Bank entertained application from HDFC Life Insurance with corrections made by their representative at his own without vetting to me. More than 3 Months have passed since lodging of this complaint but till now I have not received any written reply on the above by HDFC Life Insurance & HDFC Bank in this regard.

Also I am highlighting the incidence of dated 30.03.2011, where I got a call from[protected] at 9.16 am of Mr. Sanjay Gupta from HDFC Bank, Rajouri Garden Branch, New Delhi threatening me not to get out from my home if I don’t make payment of Rs. 3300/- in shape of cash today itself and again at 11.08 am I got call from Mob No. [protected] & subsequently from tel. no.[protected] to confirm from me whether I have made the payment or not.

Being a heart & diabetic patient, I myself felt in great shock of such mischievous threatening call I had to made payment in cash against Receipt No.13063516 dated 30.03.2011 to Mr. Pankaj Khanna of M/s B.R. Associates (ID No. N04161) on behalf of HDFC Bank, Card Divn., 110, N M Road, Chennai, to avoid any mishappening to my health due to purchasing of this Insurance Policy. Since then, on every alternate day’s visit of your representative’s at my residence, I am facing B.P. & some type of shock problem due to which my hands are also not working normally and I am incurring a huge amount on medical expenses to overcome depression problems and till now I had spent more than Rs. 2.00 lacs. Immediately after one hour of releasing Rs.3300/-, towards Late charges as advised by Mr Sanjay Gupta of HDFC Rajouri Garden Branch. I got a courier dak from HDFC Life Insurance, Janak Puri, New Delhi to deliver the Policy Bond Certificate, which I refused to take as the same was sent to you for cancellation on 27.12.2010.

Again on 31.03.2011 at 12.56 p.m I got a call from Tel. No.[protected] of Janak Puri Branch, HDFC Life Insurance asking me, why I have returned this policy certificate then I told the calling person that this policy bond was sent to you for cancellation before 3-4 months back and since then you were silent and now on getting Rs. 3300/-, your people are forcing me to purchase this Policy, which I am not interested at all and I still not getting favorable response of cancellation of the said policy and now suitable reply in writing is desired against the errant person who had made forged signature in Policy Document with suitable compensatory amount incurred on medical ailments and communication being done with you in this matter.

On 6.04.2011, your Mr. R. Ganesh expressing his inability to cancel this policy and I am being forced to continue the same, which I am really not interested to continue this policy. Again, on given assurance by HDFC for issuance of regret letter to take corrective actions in future and made responsible HDFC/HDFC Life Insurance any such type of forged actions, I am yet to receive the said letter.

Being subject to this everyday harassment, I request your early intervention in the matter and penalize the behavior and practices of HDFC/HDFC Standard Life Insurance Company. I request you to instruct HDFC Life to cancel the aforesaid policy, and advise the concerned to refund all cancellation charges charged against my Credit card account without any further delay.

Looking forward to hear from you soon in this regard.
Yours faithfully,
(DIN DAYAL GUPTA)
92, Vivekanand Puri
Sarai Rohilla
Delhi – 110007
Mobile No – [protected]
Telephone No –[protected]

HDFC Credit Card — Mental Harrasement against the payment of credit card.

sir,

With reference to above subject,i wish to highlight a case of banking credit card fraud against me, which makes me mentally disturb from last 1 year.

Detail summary of case :

In the month of May 2009 i got a call from HDFC bank that i have not cleared my dues of Rs.80000/- against my gold credit card and the person (HDFC staff) told me to deposit the same amount as early as possible or else we know other ways to recover the payment, then i reply with that as per my information i have applied for the HDFC credit card 1 year back but when i wanted to know the status of my application they told me that sorry sir the company in which you are working is BLACKLISTED AS PER OUR INFORMATION SO WE ARE REGRET TO OFFER YOU A HDFC CREDIT CARD.
So, the case was closed from my side with this information , but the staff (HDFC) kept on saying that "no sir your credit card is issued to you" and now you have to make payment and simply disconnect the phone and daily i was getting 1 or 2 threatening calls from the bank regarding payment of dues or else we do this & that and talk in very abusive & vulgar language, sometimes my parents & wife picked up the phone but they always talked in the same language and the recent call (mid of july/aug) which i got from the bank that we have sent your name to CIBIL.
Here I am mentioning few questions regarding the same which are below:-
1. I was working from last 6 years in same company and my company is blacklisted as per bank information so how could they issue me a credit card.
2. The credit card is in my name and my profession mentioned there was Business but i was salarid from last 5 years.
3. At that time my salary was below 10,000/- so how can bank issue me a GOLD CREDIT CARD.
4. I have not received the credit and nor the credit card envelope delivers on my residential address.
5. I never get a call or any sms regarding swapping of that card for any purpose or having any transaction never before.
One thing more i want to clear that in the month of February 2009, i have taken a personal loan of Rs.60000/- from HDFC bank for 1 year, loan a/c no.14453828, which i dully paid (loan term over on 5th march 2010) without any bouncing or other late payment charges.
If i can default on credit card i can also default on my personal loan but as i dont want to spoil my record and be a genuine customer of HDFC bank i have paid my all installments on time.
So atlast, i request you kindly look into this matter and try to find out the culprit who is responsible for all this and kindly take off my name from CIBIL and make me free from all this fraud.
Name:Vikash Pandey
Mobile No.:[protected]

I think you should go to consumer court and registered complaint against HDFC bank. i think this is total fault frm hdfc bank, so hdfc is liable for give higly compensation in your case.

Dear customer,

All bank representatives are required to adhere to strict guidelines with respect to their tone and manner of interaction with customers. We sincerely regret the behaviour of our agents and the distress it may have caused to you or your family.

We would like to investigate your complaint further. Request you to please email us at [protected]@hdfcbank.com with some additional details such as the credit card details (in case you have any). Please mention the id number TTU[protected] in the subject line of the email. Once we receive these details, a bank representative shall contact you.

Additionally, we request you not to post sensitive information such as account numbers and contact details on a public forum such as this, as it may lead to your account being compromised.

Regards, Customer Assistance, HDFC Bank

Dear Sir,

I was holding HDFC bank credit card no - [protected] which was offered by the bank's executives by force. Due to some financial crisis i was not in a position to make payment on time & therefore i had settled the card & was supposed to make payment of Rs 74000/-
I also wrote a mail to the head of credit card department that due to some unavoidable reasons i am not in able to make payment but i ensured to return complete settled amount back to them. Till date i had made total payment of Rs 41200/- through cheque payments on monthly basis. But now they have sent me a settlement cancellation notice & have mentioned that i have to make complete payment again. HDFC bank executives are so arrogant & whenever they speak they literally harassed me saying various pathetic statements.

Now, i want to put up a case against the bank in consumer court as i am not going to pay even a single penny to them.

Regards