HDFC Bank Complaints & Reviews

my name is puneet kansal and having HDFC salary A/C
A/c No. [protected]
Dear Sir,
I checked my account mini statement there is a deduction of rs. 827.25 on 15th dec 2010. i want to know why you deduct this amount. Plz give me feedback ASAP. my e-mail id is puneet.[protected]@gmail.com


regards
puneet

Dear Sir,
As my credit card no. is [protected] and i already paid all outstanding amount before one and half years back but still i am not recieving NOC and still my name is in C-bill list, and after lots of follow up i am not getting any solution from bank, it is really killing situation for me and mantally harrasment for me and my family also.

Dear SirMadam,
I m nitin savakar raut,have credit card no. [protected].This card have settle ment amount 15,000 which is told me by their settlement deparment and I paid for the same as well on 15 may 2010.But they said that ur amount is 19000 which was unknown to me.and said that i[censored] dont pay this ur whole settle ment will be lost.
But this date is on 26 may after paying my amount they had increase the amount.Leagaly if they know amount then how can they collect 15000 check from me and how this is possible after paying this they can increase the amount. If any mis communication in their department then what is my fault why should I pay for this.Need help in this case .please do needful.

Thanks and regards
Nitin Raut

Letter No. 1.

23.06.2010

The Manager
HDFC Bank Ltd
Chennai

Sub: One time settlement for card no: [protected]

Dear Sirs

With reference to my card number cited above, please note that I am not in a position to bear the exorbitant interest charges that have been charged to my card, on account of my inability to settle the dues on time.
My financial position, on account of my hospitalization the expenses incurred, also the death of my husband leaving back some financial commitments and 2 children who are still studying is such that I have not been able to pay the interest charges levied on the card. Nor do I see the situation improving.

As I am keen not to get into a deeper mess, I request for a One Time settlement of my dues to you. I earnestly appeal to you to be sympathetic and waive off the interest charges accumulated till date and permit me to settle the principle amount due as a one time settlement.

Sir, there is no one to help me out from the situation I am facing some thing which is unexpected. I pray that you keep this in mind and provide me with the best One Time Settlement offer.

Thanking you for your kind co-operation

Yours sincerely
Jayanthi Sanjeev


Letter No. 2

25.11.2010


Mr.Manoj Prem
Grievance Cell Officer
HDFC Bank Card Division
8 L.B.Road
Thiruvanmiyur
Chennai – 600 041

Dear Mr.Manoj,

HDFC Bank Credit Card No.[protected]

I think I shall get justice

I would like to remind that I had send a letter in the month of June for one time settlement of the above card, due to my health problem.

HDFC Manager Mr Senthil from Nungambakkam ([protected]) had come home and discussed the matter and had explained to him the situation that I would be able to pay only Rs.25,000/- as settlement amount (in 2 monthly instalment) since I am not working any more.

Sir, I had undergone a surgery from then on I am having sever health problems. Photocopies of the medical report was given to Mr. Senthil, as he told me that he will settle the same on the medical basis for Rs.25,000/- . I insisted on the letter before I paid the second cheque and did not wish to pay (because I know my friends what problem there are facing without collecting the letter). He promised me that after the cheque is cleared he would give the same (i.e., before 27th of July). (More over I would like to let you know that when I was hospitalized your officer (Mr.Saravanan) at Nugambakkam office kept on calling for payment and harassed me my BP shot up the very day for which my Doctor is witness, in fact she told me lodge the complaint that day itself) I had explained this matter to Senthil, he promised me that no one will come or call me for payment. Waited till 30th and called him for which he said that it will take some more time since my case was medical settlement. I received the statement in the month of August’10. I called him he said not to worry and use the card for purchase. I mentioned that I do not have money for purchase. He again told me to give him some more time. I kept on calling and he was giving me the same answer.

Mean while I received a call from the bank for payment I called him he said he is busy and will call me later he did not call me at all. He stopped answering my call. I send SMS he did not reply. I went to Nugambakkam office and requested to see him he was not available.

Mr Saravanan came to see me and I explained in detail he said my request has not been processed at all. I was shocked and worried and said that I would like to complaint to somebody senior above Mr. Senthil. He said that only if Mr. Senthil process I would be able to talk to the senior person.

The same was conveyed to Mr. Senthi by Mr. Saravanan that, I was going to give a Police complaint (which I have not discussed with him at all). The next day Mr. Senthil calls up and tells me that he did not take the money and shouted at me I explained to him about what Mr. Saravanan told me, he said the customer dept. does not know anything about this and told that I want to put an end to this I will send the mail today itself.

That day in the evening I send a SMS him. There was no reply. Again I went to the bank this time met Mr.Vijay ([protected]) explained him all again he also told me that it has not been processed. He told me that he would talk to Mr. Senthil and as him to call me and told me to wait for a week. I did not get any call from Mr. Senthil, but got a call from Mr.Anand again I told him the story he said he will check and get back to me. I again went to the bank none of the three were available. I had taken my colleague along with me he call up Mr. Senthil from his mobile he answered the call and gave me, I spoke to him regarding the letter this is what he told me.

“Since I was going for a police complaint he will not do any thing and I was complaining about him to his colleague so I can’t do any thing. I told him If so he should has informed me this long back not after received my cheques. (he was shouting at me I was in the 4th of Nungambakkam office).

Sir, I don’t know a Manager of HDFC should behave in this manner. He should have given me a clear picture when I was calling me he did not do that, just because somebody said some thing he will not attend to my case. I do not think this is fare. I need justice. I am not working at all and my health is giving me a lot of problem for which I am advised another surgery for which I will be going and I need to get a letter before that since I don’t want other to suffer because of me.

Please let me know sir, what I am supposed to do.

Thanking you

Yours sincerely
Jayanthi Pillai

Letter No. 3

15.12.2010
Dear Sir,

Thanks for your Reply. Sorry to say this again i received a reply without addressing the following main issue.

01. I had given request letter for settlement and discussed the issue with your Nungambakkam Manager Mr. Senthil ([protected]).

02. Amount of Settlement was arrived and agreed by Mr. Senthil of HDFC on MEDICAL BASIS.

03. When I requested for a settlement letter, I was told, that I will get the same only after I had cleared agreed settlement amount, i.e. Rs.25000/- in 2 installments. (because of medical case)

04. After the cheque was cleared, even after regular follow-ups to collect the settlement letter, I did not receive the same.

05. After Mr. Senthil (including my current situation) the situation and the status was explained to the following responsible persons in HDFC .
01. Mr. Saravanan
02. Mr. Vijay,
03. Mr. Anand
04. Mr.Manoj Prem, Grievance Cell Officer, HDFC Bank Card Division, and
05. Now, I am explaining to you.

I was regularly paying till I had a fall back in my life, and could not pay any further for which I had asked for a settlement and all this nonsense happened. Now, I am not in a position to pay further, since my health does not permit me to go to job.

I therefore request you to kindly consider my case favourably and arrive at a closure at the earliest. Since I have an ailing mother at home, I would also request you to ensure that your agents do not visit my residence. Any discussion regarding an early closure may be had with me personally with prior appointment or by mail: [protected]@gmail.com

Regards
Jayanthi Pillai

Dear sir,
I applied a Auto Loan from HDFC BANK LTD about 15 days ago.I deposited all necessary documents to HDFC BANK LTD. FI has been done by bank. Bank official Mr manoj said that FI and all the documents are ok. But they rejected my loan without giving me any specific reason.The reference number given by bank is HBL=[protected]. I have well track record with ICICI BANK and i provide the all related documents to HDFC BANK LTD. firstly they told me that my loan is approved but now they rejected my loan. I have e-mailed so many times but they are not giving me any response.please take necessary action against HDFC BANK for humiliating me.

Thanks
Prem Mehta

I received a call from Club Leisure (displaying some Delhi number) and person introduced by saying that he is calling on behalf of HDFC Bank and would like to offer me a new HDFC credit card with unlimited credit limit. Apparently, the person already knew that my CC ([protected]) is going to expire soon. This is evident that the person has been given my contact number and my credit card details. He offered some free gifts along with the new renewed card. I, assuming the Diwali time, thought the gifts are being offered from HDFC (I have already received a couple of gifts from HDFC in the past for being a loyal customer). I was informed that I would be connected to an IVRS from HDFC bank and that I need to enter my card's expiry date. When I doubted that I may not be connected to the HDFC IVRS, I was informed that I would get a message from HDFC after I verify myself. Sometime later, I again got call from them and this time asking to verify my address to dispatch my free gifts.

When I did not receive any message from HDFC for 15-20 mins, I called up the customer care to find out that they have made a transaction of Rs.5509 through my credit card. I was also informed by your executive that HDFC does not have any tie up with Club Leisure Company. I requested the executive to immediately block my card and to stop payment to Club Leisure which I found to be a fraud company through the internet. Google lists down all the fraud cases against this company when searched by its name. Most of these cases are with HDFC bank customer/credit card holder. Upon further investigation, I found out that Club Leisure’s modus operandi is to call up the credit card customers and to offer them attractive gifts. I hope this fraud transaction is reverted and my card has been blocked on the same day.
This is also evident that someone internal to HDFC must be leaking /sharing customer database to such companies for a meagre amount.

I received a gift from this company which was apparently left at my office reception. On 18th Dec, I received my statement for November. The same mentioned about this transaction and that I have to pay by 3rd January 2011. I called up HDFC Bank on 21st December to inform that I want to return the gift as it is not a free gift but a forced shopping. I was informed that I don't have to make the payment for now. However, if it is found that I had made this transaction, then I will have to pay finance charges and late payment fee. (Reference # [protected])

I am not getting the monthly statements of my credit card since its activation. However I get the message on my mobile about the amount to be paid and last date of payment. I am making the payments blindly without any check of statement.This time I am making the payment but in future I wont make the payment without the statement for the delay, you will be held responcible.
Details of my credit card are as given below:-
Name Ranjit Singh Hanspal
Date of birth 07/04/1947
Address #2883 sector 61 phase 7 S.A.S.Nagar (Mohali)
Date of issue 08/2010 date of expiry 08/13
Card No. [protected]
Ranjit Singh Hanspal
[protected]@yahoo.com
[protected]/[protected]
[protected]

DEAR SIR,

AM S.MOHAMED ALI SON OF H.SABJAN FROM MADURAI OF TAMILNADU.

I WAS WORKED AS SALES DEVELOPMENT MANGER IN THE HDFC STANDARD LIFE INSURANCE CORPORATION LTD OF MADURAI. MY EMPLOYEE NUMBER : 53356.

I LEFT FROM THAT COMPANY ON JUNE 2010 AND GIVE ALL THE DETAILS ABOUT MY PF AMOUNT SETTLEMENT TO THE HDFC H.R. THEY SEND THE DETAILS TO MUMBAI PF OFFICE.

BUT, TILL NOW I DID NOT GET PF AMOUNT.

SO, KINDLY MAKE ARRANGEMENT TO GIVE MY PF AMOUNT SETTLEMENTAS EARLY AS POSSIBLE.

THANKING YOU.

S.MOHAMED ALI.
MOBILE :[protected].

Today I have visited to HDFC housing loan bank for repayment process of the existing loan. But bank representative told me that, as per bank process you will have to pay 2% penalty against the loan.

Sir, I have taken loan in Dec-2009 from HDFC Pune branch. When I shown them the Today’s 20th Dec-2010 Local leading news paper news,
then they told me that we don’t know about this, you have to pay it.

For more detail read below given link-
http://epaper.pudhari.com/epapermain.aspx

As a consumer I m confused what exactly is correct.

Requesting you suggest what to do? Or pl let us know to whom we should escalate the matter to survive from heavy penalty.

Regards,
Sagar T.
[protected]

THE HDFC BANK DOES NOT ACCEPT THE ONLINE ASBA-- IPO APPLICATIONS, WHEN MY D-MAT &TRADING AC IS IN "ANGEL BROKING LTD" & MY SAVINGS AC IS IN HDFC BANK LTD,RAMBAUG BRANCH,KALYAN.HENCE I WANT TO APPLY THRO MY SAVINGS AC.
THEY WANT THE DMAT OR TRADING AC TO BE OPENED IN THEIR BANK,THEN ONLY ASBA APPLICATIONS ARE PROCESSED &AS PER SEBI GUIDELINES WE CAN HAVE DMAT OR TRADING AC WITH ANY ONE.
Also, for giving...

I have recently had a very poor experience with HDFC bank - relationship manager "varsha" from the Panjim-Goa branch.

Together with my family we have 5 bank accounts with HDFC bank, in addition I am also a so called "Preferred Customer" of the bank. I wanted to activate "Third Party Transfer" services on couple of my accounts. I called up the relationship manager Varsha from Panjim branch regarding the same and she asked me for my account numbers without asking any other customer details. When I told her I will take a couple of minutes to find the account numbers, the phone was rudely cut.

Post that I have tried contacting her around 10 times and no success. Either the phone has been continuosly busy or she hasnt received the call.

Dear Sir/ Madam,

I am working in Noida and my salary account is in HDFC Bank Ltd but after numbers of mail to HDFC Bank Ltd to Chennai address and Rajouri Garden Delhi address, no any positive reponse get back from their side.

I hereby attached my older mail matter for your subjective consideration:

To 17/07/2008
The Regional Bank Manager
HDFC Bank Ltd.
Sec-18, Noida
201301

Ref: S/Account No.[protected] through Shipra Mosaic Hotel.

Kind Attn.: Mr.Amit / Mr. Narender /Mr. Samanvay.

D/All,

The letter is pertaining to lien/hold of Rs.28500/-(Aprrox.) with my Salaried A/c. The fact of matter are mentioned below and I would like to resolve the matter with proper channel positively.
That I am carrying the Gold Credit card [ [protected] ] from last 3-4 years smoothly and paid each and every transactions with in the time limit. At Sept’2007 I was purchase the Motorola Mobile from “Hotspot” but billing dept debit the same amount twice in consecutive month . I was already lodged the complaint to respective deptt. but deptt.. were not taken any step to resolve the issue.

From the several month I was held the telecon with the Paymnet Division and ultimately they issued the 10000/- final amount in favour of me but still I not received the letter to accommodate the dues.
Suddenly the credit card division hold/lien my salary a/c in which exist 28500/- without any notice/intimation and try to adjust dues with improper way .

I am very much regret with bank process at least they issue me the letter of confirmation about my hold accounts to resolve by mutually. Requesting all the respective divisions to do the most sensible way of resolution to built long term relationship. Please suggest or will be issue my delayed letter and take your dues against Credit Card and continue my services.

Thanks and awaiting for the positive response.

Deepak Kumar Rastogi
D-31,West Vinod Nagar,
Delhi-110092
Mob: [protected]
[protected]@gmail.com


Requesting you to please resolve the matter and check my abovementioned saving account from which HDFC bank recover their dues and still lodge the name in sibil list.
I am facing a lot of problem to apply for Home Loan and Car Loan with other banks too.
I got a mail from HDFC Excutive Ms Rajeshwari on 18 Dec 2010 regarding my complaint lodge and she confirm that Bank recover their due i.e. Rs.22000/- approx from your saving account.
My question are;
please refund my balance amount of saving account..
Provide me the Dues clear certificate and remove the name in sibil list.

Regards

Deepak Rastogi
[protected]

I got some calls from HDFC Bank Credit Card Partner Finmatrix Solutions (Delhi/ NCR) for Credit Card. Sales Executive Shelly sent some person to collect my documents on 12 Nov 2010. Even After 1 Month, there was no response regarding the same. They have sent no written confirmation about the status of issuing my credit card. I fear they have misused or even may have got some fake card and I may be left with a bill of Thousands of Rupees. Somebody please help !!!!!!!!!!!!!!!!!!!!!!!
Calling the phone numbers is also useless. I gave them 5-6 calls ,today they are saying my file is rejected because Landline of my company is out of work!!!!!!!!! How ridiculuous..... if Landline is not working then there are too many ways to find the integrity of the customer may be writing email to company address, checking the company website, physical verification blah blah blah.... why just stick to the land line number !!!
I think this is just some wrong doings of people in the HDFC Bank Credit Card Deptt. and the outsourced ageny Finmatrix that they are making fool of pepople by collecting the documents of general public and MIS-USE them.
Contact Details of the company following up:
finmatrix.[protected]@gmail.com
[protected], [protected]

Some body out there please cathch them and punish them and set an example for the others.

Hi

My Personal Loan account number is 10329908.
This is with HDFC Bank.
I got loan in 2005.
At the end of 2006 I was not on job however I had some money so I went to the JB Nagar branch of HDFC and asked them to settle the loan as I was informed by the sales rep, before taking the loan that I can settle it after 6 months; however HDFC denied.
When my bank act went to nil, payments bounced.
Then after 3 years i.e. in 2009 my parents and friends (references that I gaveto HDFC while taking the loan) started receiving phone calls. The lady who called was very arrogant and used dirty and foul language. I asked everyone to give my direct number to her. She called me and introduced herself as Archana. I spoke to her and her boss (i don't remember the name). They gave me 2 options for settlement: 1. Rs 25,000/- to be paid in one go.
2. Rs 50,000/- to be paid in Installment.
I agreed 4 second option.
Archana told me that I will get my settlement letter after my last payment.
I agreed.
I made all the payment for which I have the receipts with me.
In between 2 different ladies called me to for reminder of payments, their names are Chetna and Vandana.
When I made my last payment I spoke to Chetna and asked her when will I get my settlement letter. She said, once you make this payment, within one month our executive will come and give it to you.
I agreed.
I mde my last payment in May 2010.
I have not yet received my settlement letter.
Not only this much but since past 2-3 months HDFC people are calling me again for payment and denying the settlement.

Regards
Amarjit

Dear Team,

I want to inform you and will go for legal action accordingly. My complain is that Blue Dart have not delivered my credit card. Whenever I have checked on line status, it is showing as follows---

" Pickup Date 13 December 2010
From Chennai
To Panvel
Status Consignee'S Address Incorrect:Unable To Deliver
Contact Customer Service."

Aqain want to inform that my all the letters are being delivered on the same address.PIN number of the same card is delivered on the same address. My address is as follows--

ADD- Ashutosh Kumar

Angan HSG (Near More Mall)
Flat No- 301
plot no- 8&9
Sector-8
New Panvel- 410206
Mob-[protected]

Let us know, what is wrong?
Why blue dart have returned four times by showing wrong address?
I am going for legal action for the same.

Thnks
Ashutosh kumar

Sir/Madam,

My wife has submitted 2 HDFC cheque issued by my office to SBI yamunanagr branch.

And the SBI has submitted to HDFC for clearance but unfortunately that person has rejected the cheques with the reason "20 other reasons" every time.

He/She has not even tried to find out why these cheques are comming again & again with same name from same company account.

He is just simply rejecting the cheques, I have requested my finance guys to refurbish the cheques & they did the same.

Again the HDFC branch rejected the cheques. Kindly let me know the solution, I am fed up of these kind of problems with HDFC.

Attaching here the part of account statement for your reference. Due to this problem every time my account is debited with non clearance fee of 200-100 rs.

Please do something to escape of this situation.

Regards,

Sandeep Saini

Hi,

HDFC Personal Loan A/c No. 17789264

One of the HDFC representatives named Ishwar (used to call from this number [protected]) promised the processing fee of 1.0 % for my approved personal loan of Rs. 4.0 Lakhs, i.e. Rs. 4000/- and he collected the documents from my office (Evalueserve.com Private Limited, Gurgaon) with the help of another collection agent guy.

Later I came to know that the processing fees Debited at the rate 2.5 % i.e. Rs.10000/- which is not expected from the HDFC Bank.

What can I do to reimburse the excess amount Debited from the loan amount.

I called[protected] and no one is willing to help me.

Hi,

Last year my shopping amount was 3000 INR plus some previous amount not more than 3000, and including all the charges and late fees the toltal amount goes to 19000.

I had talked to one agent regarding settlement of the card, after some time they aggreed on 5000 INrR.
I had paid that in 2 EMI before 2 months for the card settlement and HDFC CSO told that the settlement document will receive within a month since it cames from Chennai, which is not received yet.

Now HDFC started calling me that you have to pay 19000 INR and fourcing me to pay the remaining amount.

Please help me what should I do.

[protected]

Regards,
Nilesh

Dear Sir,

1. Two Wheeler Loan No : 16645567, Name : VELMURUGAN P,

2. My instalment due date is 05th of every month. In the November 2010 my cheque was dishonoured due to lack of deposit money in my account for the month of November 2010. After that I pay a sum of rupees 2065/- including Cheque Bounce Charges Rs 450/-.vide HDFC Bank CR Associates receipt No 93211782 dated 14 Nov 2010.

3. However, again cheque return charge has been debited from my account by the ICICI bank, Subramaniyapuram, Madurai concered for the same case by 19 Nov 2010 and 09 Dec 2010.

4. The same case was presented to Customer Officer, HDFC Bank, Near Sethpathi Hr Sec School, Maduai (Tamil Nadu) on 15 Nov 2010 at 01.05 pm. But there is no any responseble reply from him.

5. Please refer to Tele conversation Mr. Kumar and me on 15 Dec 2010 at 04.51pm from your telephone No-[protected].

6. It is requested to arrange the over debited amount for me.

7. Thanking you for your kind co-operation and favourable action please.

By

Velmurugan P

Hello !

I am having a salary account in HDFC and I am working in a top MNC IT company. Recently I have applied for a credit card online and submitted the documents to your executive.

The executive (RAJA) from HDFC have asked me to provide below listed documents
1) Company HR Letter for address proof (Submitted)
2) DL for permanent address proof (Submitted)
3) HDFC bank customer ID
I have submitted all the documents and I got confirmation from the executive that all the required documents have been fulfilled and there is no further requirement of any such documents.


After submitting the application form and company HR letter, next day I got a call from HDFC on company landline and they have verified all the details.
On 11th Dec 2010, I got a call from HDFC regarding address verification. Unfortunately I was not at home, I have been in market for some reason. The lady from HDFC asked me that when I will be back
So that they can send the person back for verification. Even I asked the executive from HDFC that I am in market and I will be coming back in 1 hour and if you want then I can come immediately, but
They said like not required and the person will give me a call before coming. After that I didn’t get the call.
On 14th Dec 2010 I got a call from HDFC executive called me on company landline and again verified the contact no.

Today 15th Dec, I got surprised when I called HDFC customer care and I got a feedback that my application is rejected. I wasn’t surprised as my application got rejected but with the reasons

• Address proof not submitted
• When executive came for home address verification I was out of city

If I am not eligible for a credit card from the same bank in which I am having my salary account then its acceptable, but they way my application form got rejected is not done.
I don’t think that my take home salary is not quite enough to have a credit card.

If HDFC bank is not interested to give me a credit card then please stop making your customers fool ,
Please stop giving false reason and wrong feedbacks to reject an application
Mob No – [protected]
Customer ID – 37085649
App Ref No – [protected]SI (received from SMS)