HDFC Bank Complaints & Reviews

I have lost the keys of my locker which I hold with HDFC Bank, Vikas Puri. The charges are 3500/- odd incase the locker is to be broken. BTW, these charges are no where mentioned on the website of the bank nor did anyone care to inform me when I opened a locker in their branch. Anyways, these are charges which I am ready to pay. However, what is shocking is that I have to pay another 1500/- odd extra incase I want the locker to be broken on a Saturday. I am told since I am asking the vendor to come specially on a Saturday I have to pay extra. I work from Mon-Fri. This in the days when HDFC prides itself for customer service. Shocking.

The bank is more concerned about the vendor rather than the customer. The vendor may be living anywhere in Delhi but charging 1500/- extra is pure loot.

Dear sir

My Name is Raghavendra Raju V V. I had a salary account number with [protected].Due to job less Salary is not credited to my account.

On 11-Jan-2010 there was a credit of Rs 500. Complete amount was deducted by bank.when i called to customer care they said it is against min bal charges. As my salary a/c doesn't require any min bal. when i asked the same to customer support they said that my a/c require min balance of Rs 10000. as there are not salary credits. it is converted to normal savings.

with out notice how can they do this.

Please help me in getting refund and to stop further levy of such charges with out notification of a/c migrations.

Raghavendra Raju V V
contact [protected]

HR Team,

My Experience toward HDFCBANK Hamirpur Himachal Pradesh is totally uncountable in bed costumer handling,

Earlier visited the branch for the purpose of my bank account enquiry,i have an account in Solan branch.but the behavior of Hdfcbank Emp.is ,,,,,,,,?
A lady"girl" was sited there in the front desk,and i asked a question to her about bank statment,She replayed u don't,what i am doing.So i am going to close my account cause of that reason.during that time branch manager was out of office.sorry i forgot the name of that lady.she was sited in the front and another lady is in case counter.

############################ INITIAL MAIL Sent to HDFC Senior Management###################
Hi,

This is with reference to the credit card [protected]. I am Pavan Kumar Reddy work for Oracle and having a HDFC corporate savings account and holding a credit card of same bank and the details stated before.

I have done a settlement for the same card in 2008 for the amount of Rs 79,700 - with Rs 11,000 - cash payment and five EMI installments for the amount of Rs 13,740 - each. I have paid the first two EMI's by date for the same EMI amount and later due to some personal, family and financial issues i was not able to pay the later EMI's fully but did some partial payments.

Also, lack of knowledge that the agent had and the improper follow-up from the customer and not guiding properly with the partial amounts put me in lot of problems and tremendous pressure. I even had a talk with the one of the HDFC credit card department managers from the same branch where the agent was collecting the money and he said there were no issues with partial amount payments and late payments. I have done the complete payment of Rs 79,700- as committed but with little late payments.

Suddenly, after 2/3 months of the payments done there was a salary amount around Rs 30,000 - has been blocked from my salary account and the same has been deducted towards the credit card payment. Later again Rs. 12000/- has been blocked and deducted. This was really shocked me without any notice or any call before or later the amount block and deduction. After this stunning incident i spoke to the credit card department and had found that the out standing amount still remain on my card was around Rs 60,000 - and not sure either this amount outstanding was after my salary deduction or before.

I have asked atleast to provide me a closure letter after my salary deduction and did not get any proper response from either from the customer care or any agent or even from one of the managers from concerned department. Later I left to USA on business trip for almost one year and have not seen any actions taken on my account or no one called me up regarding the same in the mean time. I have been back from USA recently and suddenly i see a amount block for Rs 6,333 - last month and complete salary block for Rs 50,400 - on 31st Dec. I have worked hard with night shifts for couple of months and had that amount credited into my account and had so many commitments for which i desperately these amounts. But unfortunately i see zero balance in my account and felt really unconscious at that moment.

I really do not understand what is happening with the concern department and not sure why no one called up regarding the same before or after the block happened. I am not using the card since very long before I done the first settlement. I think i should have paid more than what I have used on the card and still the people are behind me and not sure how to settle this.

I need the immediate action to be taken from the higher officials on this and see why the salary has been blocked and deducted from my salary account. I think the outstanding amount showing on my card is just an accumulated interest and late fees nothing more.

Please do the needful in getting my salary back immediately and have a look at my account and take some serious action. I am ready to settle it with some discussions with higher officials and will settle it without fail. Please do make sure to get my salary back and talk to me in person or phone from Zonal office regarding the same to settle it with proper action.

Hope I can get the positive response and will expect immediate action ASAP.

Thanks,
Pavan Kondreddy


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Below is the complaint I am posting here after no proper response from HDFC Cr Card Department
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Hi,

After writing the above mail to the HDFC nodal officers, I got a reply from Asst. Vice President, Service Quality Dept stating that I need to call one of the HDFC bank officer for further settlement.

When I called that bank officer, I did not get positive response on the settlement. She blindly asking for full payment which is outstanding amount showing on my card (around Rs.67, 000). I think this is just an accumulated interest and late fees nothing more.

If this is the case why I need to call them, I can directly go to the bank and pay the outstanding amount and get NOC. Why I need to need to write a mail and requesting for settlement.

I think the bank doesn't want to solve the problem and linger it for 15 days so that they get an excuse to debit the whole amount from my saving account.

Here I am expecting better settlement as I already paid the settlement amount and I think i should have paid more than what I have used on the card including interests and late fees.

I already paid the initial settlement amount - Rs.79, 700
Later Credit Card dept. has deducted Rs. 30, 000 from my salary account.
Again they have deducted Rs. 12, 000 from my salary account.
Now again Rs. 56, 633 has been kept on hold.

Please guide me how to settle this issue ASAP.

I even posted this complaint to the mail id "[protected]@hdfcbank.com", but still no response.

Thanks,
Pavan Kumar Reddy.K

I also have a similar problem. I am a using this account "Savings Account No.: [protected], KORAMANGLA, BANGALORE" since 2008 and now I see a eduction of 625.02 under "GROUP AQB CHGS FOR OCT-DEC2010".I dont know why this has been deducted since its a 0 balance salary a/c.Please help!

Regards

Neha

Dear Sir,

I had taken a loan from centurion bank Gurgaon in SEPTEMBER, 2004 for Two Wheeler Bajaj CT-100 from Krishna Auto Gurgaon. This loan was already completed in the time period but yet not I have recieved NOC of the same upto till date. Please arrange the said NOC as soon as possible at my address i.e. B-107, Surya Vihar, Opp. Sector - 4, Gurgaon.

Vehicle No. HR-26-W-2955
Chassis No. : 39209
Engine Number : 16531

Kindly do the needful for the same.

Thanks
Pradeep Bhardwaj
S/o Sh. Hari Ram Sharma
+91-[protected]
+91-[protected]
[protected]@gmail.com

sir, i had a savings account with hdfc bank ,recently i deposited some amounts daily in my hdfc bank home account, after 20 days i observed that an amount of rs,110.30 was deducted for each day of transaction totaling nearly 1200 rupees was deducted by hdfc bank.then i asked the bank people,without informing me why your people deducted the money from my account,they told as per the guidelines of rbi there should be only 5 deposits of cash in sb account,after 5 transactions in every month there should be the deduction.is it fair that i deposited into my account in home branch attracts deduction.without informing me,what is the meaning of sb account.from that next day i shifted to corporation bank ,which was a scheduled bank and no such deductions are there.in axis bank also there is no such deductions.please look into the matter.

venkata subrahmanya babjee v

Dear Sir,

I hold an HDFC Credit Card Visa Signature ending with 6882 and my name is Balaji Rajagopalan. i have opted for a loan on my credit card and have received a letter that my EMI will be Rs. 17545.99 excluding Service Tax. I am worried that the bank is going to charge service tax on the interest component because as per my understanding There should be no service tax on interest. SErvice Tax should only be on services provided. How do i get the bank to reverse the service tax part on interest. I promptly pay my bills and also my credit is very clean. Have called customer service,b ut they are no in no mood to listen.

Balaji

i did not paid my card payment for 3 months due to some issues... but when i made people understand tht i will pay my amount they first shouted on me after tht they forced me to deposit a sum of 10k any how.. i managed n deposited in my savings accounts within 2 days my HDFC saving account was blocked without informing. The amount which i deposited in HDFC account was for payment of credit card.. i called up branch in Vadodara i got aarti online over ther... first she was not able to understand my question, second she was arguing with me. Third she said the amount has been blocked n u will be charged 15 days more interest .. so i dont understand is tht bank manking mony in Such a way.. tht first ask customer to deposit the amount in bank an after tht block it n earn interest on it...

i have an account with SBI but never face such bad experiance .... its against Indian Culture... arguing... i strongly say if HDFC has to do business in India their Employees on Phone Should MIND Their Language... (aarti from Vadodara branch)

REF: S/B Account No: [protected]
Sir
I have been banking with HDFC ( Earlier Centurion Bank Ltd) since 1998.
To my surprise and shock have received letter dated 24th Dec 2010 from
Mr Anindya Mitra( Sr.V. President-Retail Liabilities Product Group)HDFC Bank
Warning /Threatning me to close the account within 30 days ( without giving any reason)
Failing which my account will be closed without any further notice and credit balance will be sent to me
at my address by Bankers cheque.
I had visited the Borivali ( west ) Branch met Mr Hemendra Dave ( Branch Manager) who was totally ignorant
as to why such letter has been sent to me. He promised me to that he will check up with Head office and come back to me
There were other account holders like me with same complain.
It seems HDFC bank is not interested in providing core banking services and are only interested in Mutual funds and Insurance schemes where they can make good profits.
HDFC Bank Might have grown Big but How can your bank act like this and refuse the service to the society?
What if we collectively start refusing to deal with HDFC Bank and refuse HDFC bank Cheques.
I would request you to kindly look in to this and reply me immediately, failing which i shall send my complains to newspapers/consumer FORUM

Thanks and Regards
Haresh Raisinghani/Mumbai
Cell:[protected]

Respected President to All Concerned,

I would like to draw your kind attention to the fact that I have a savings account bearing no.[protected] in HDFC Bank, Daman Branch and I often make transaction through Net Banking and use to receive Bank Statement accordingly. But, surprisingly it was found on 09.12.10 that an amount of Rs. 32000/- has been debited from my account noted above through Third Party Transfer of Net Banking erroneously by the bank authority for which I have not given any authorization to the said branch. The matter was taken up with the Delhi Commissioner of Police (Mr. B.K.Gupta,E-Mail ID: bk.[protected]@nic.in),Branch Manager, HDFC Bank Daman(Mr.Aadarsh Surmawala,Cell No. [protected],E-Mail ID: aadarsh.[protected]@hdfcbank.com),Cluster Head, Western Region(Mr.Rajendrakumar Taliwal,Cell No. [protected],E-Mail ID: rajendrakumar.taliwal @hdfcbank.com), Customer Service Manager,Chairman & MD Cell(Mr.Tejali M.,E-Mail ID: [protected]@hdfcbank.com) and finally M.D. of HDFC Bank, Mr. Aditya Puri(aditya.[protected]@hdfcbank.com) with the request to credit the said amount to my account immediately. But, already 28 days over after the incident no action has yet been taken to the effect from him.

I would like to request you kindly to look into this matter personally and take immediate necessary action so that the amount Rs. 32000/- is credited to my account without any further delay.

I am Manager – Production associated with United Phosphorus Limited at Vapi.

My address is given below:

SAURAV BHATTACHARYA, Flat No. B2/304,Rajmoti complex II,Gunjan,Vapi,Gujarat-396195,India. Ph: [protected] / [protected] / [protected].

Awaiting an early response from you.

Regards,
Saurav Bhattacharya.
([protected]).

I have applied Hdfc Bank Credit Card on 18th Dec 2010 & Not Received yet,but on 01.01.2011 i received a message on my mobile,that you have make a payment of Rs.936 in Irctc & Thanks for Using Hdfc Credit Card.& till today i donot have received my Credit Card , How can i do the Transaction with it,I called Hdfc C.c.Customer Care & Thay donot Agree to Take my Complaint....Wht to Do??

Hi,

I have an account in HDFC Bank, Haujkash Branch,.
The bank had been maigrate my ATM debit card without any information and without any request.bank also block my old card.
now i am facing so my issue without ATM card.
bank informed me to collect my new card to my home branch.
i am a working person and no time to go bank.

please do need full

Hi I am Vijay Rathod i am holding the HDFC credit card [protected].. i had already spoken to the credit card department to settle my credit dues and i was told that i will be contacted by the settlement team about the same. But nobody called me and to my surprise i see that my HDFC salary account is put on hold.. i have raised the request to talk to settlement department but nobody has still called me.. i am in a deep financial problem i would like to make the partial payment but whom to talk to?? i have a HDFC personal loan whose EMI i have to pay which is not paid till date.. two cheques are already bounced on my account.. and have pay for my rent and livilihood i am totally handicapped now..

Please consider this as an urgent issue.. lets talk an resolve this..

Thanks
Vijay Rathod
[protected]

dear sir/mam

mujhe ye samajh nahi a raha hai k mai ab kaha jau..april 2009 se lagatar mai mairl pe mail kiye ja raha hu par koi bhe satisfactory jawab nahi de raha hai....every one knows like mr.nelson dias,mr.surinder chawala,sanika niar and all.sab ko mera case pata hai par kyu mujhe ignore kiya ja raha he ai...my branch manager mr.aditya semwal ne sab ko mail kiya hai...sir mai court mai islea nahi gaya kyo k mujhe bola gaya tha ke case solve ho jayage sir mai kya karu mujhe apne kahi ka nahi choda hai mai april 2009 se apke solution ka wait kar raha hu....if mujhe justice nahi ilta hai to mare paas ek he rasta bachta hai k mai sucide karu..aur iske liye mujhe majboor kiya ja raha hai...april 2009 se maref paas koi job nahi hai coz of na koi salary na koi final settlment..mai apne baccho ko nahi pada pa raha hu mere paas fees dene ko paise nahi hai...ab to bas human right aur court mai jana mare majboori hai.....agar mujhe kuch hota hai to iske jimmedar honge mr.anurag kucchal,nelson dias,sanikanair,surinder chawala...........

mr.aditya puri ji se meri last gujarish hai k vo is case ke detail branch manager se le kar issko solve kar de sir mai really bahut dukhi ho chuka hu..mare eng kamjoor hai isleaa hindi mai likh raha hu....
pls save me sir...

regards
manoj joshi
emp code -68343
mobile [protected]

I hold a account in hdfc bank, which i wish to cancel from past 1 year. When I call phone banking they say u can cancel the account anywhere, but when i go to itpb branch in whitefield near my house they dont allow me to cancel the account. This is going on from a year now.
As I want to cancel my account i dont maintain my minimum balance, so every quater they deduct 817.00 rupees from my account.

For an instance I was in need of money and my parent sent me 10000 rupees. Now what hdfc did is they stole my money around 2000.00(apprx) as a mediator of fund transfer.

want my money back and this account to be closed.

Dear Sir,

i am holding HDFC Bank A/c no. [protected] since last May 2009 till date . i closed one of my hdfc Credit card bearing no. [protected] in which i got a limit of 10,000 last 2008 bcoz bank people had deducted amount of Rs. 8000 with out intimation by HDFC Bank Secunderabad branch. but as of suddenly i got my new bank a/c which i mentioned above details a/c no. [protected] on 30th Dec 2010 i deposited some amount and with in that period again HDFC bank persons had kept my amount on hold of Rs. 23,482.84 . m unable to get that amount sir pls help me out in this regard as till now total of Rs. 23,482.84 + 8, 000= 31,482.84 amount till date they collected . m very much tense regarding this pls help me in this pathetic service of HDFC bank . as they not intimated anything to me via mail or contact no.

name : SYED MAZHER SHAH
Cell : [protected]
Email : [protected]@yahoo.co.in
City : Hyderabad(andhra pradesh)

Dear Concerned
This is regarding the redemption of my HDFC Mutual fund. One year back I had applied for two systematic plans of HDFC Mutual Fund for Rs.1000 per month respectively wide folio number 5200528/90. On 27th december 2010 i had requested for the redemption of the same the amount of redemption told to me was Rs.13,318 and Rs.13,136. I duly asked the executive sitting there that I had paid this SIP from my SBI account and will the redemption will be done in the same and even at the time of application the same was communication to the executive. But i am without my notice they redeem the fund in to one of my old account with kotak bank which i dont carry since last 3 years and dont even had any credentials of that account as was running some issues with Kotak bank, On asking the reason they said it was updated in your account when u previously had a SIP with us. thats around 3 years back.

I am strange how come such a renowned brand can make a silly mistake like this and due to that i had suffered a loss of 8000 which were debited by Kotak bank from my amount.

Sir Request you to pls look in to the matter,.

Thanks and regards
Nippun Cheetu

MR. GAUTAM [protected] OF HDFC BANK ,KOLKATA ASSURED ME REGARDING LOAN AGAINST SHARES IN MY HUF ACCOUNT. AFTER GETTING ASSURANCE FROM HIM I PLEDGED MY HUF ACCOUNT SHARES IN FAVOUR OF HDFC BANK IT COST ME RS. 850/-. HDFC BANK PLEDGES THE SHARES BUT OD FACILITY WAS NOT PROVIDED . AFTER MY SEVERAL COMMUNICATION WITH GAUTAM ,HE TOLD ME TO UNPLEDGE ABOVE SHARES WHICH ALSO COST ME RS 850/-. NOW WHO WILL PAY CHARGES RS. 1700/- WHICH I HAD ALREADY PAID.

SO PLEASE LOOK INTO THE MATTER AND ASK THE PROPER AUTHORITIES TO PAY ME COMPENSATION IN THIS BEHALF.

Regards Account activation corporate Salary pending last 10 days.
we have (four people) submitted paper against requirements to HDFC BANK on 18th DEC'10 & my salary has also been credited to the same account on 27th DEC'10.

I am in touch with local (Mr.Bhaskar & Mr. Kalol) & corporate Manager (Mr. Nishchay Sahgal) on daily basis but Till date my account is not activated & HDFC bank has no answer / time lines for resolution of this issue.

Branch is even help less as one word that HDFC CORPORATE PEOPLE ARE NOT RESPONDING.

IF the issue is not resolved today, Then i will have to take certain steps against bank.

Launched complaint no to customer care- KOLO54911.

Account no- [protected]