HDFC Bank Complaints & Reviews

HDFC Credit Cards - Recently they have reviewed there reward points catalog without informing to the card holds. It should be prior to implement new catalog.

If any one is claimed rewards points before review. Now they are not accepting that claim. Again customer need to submit one more claim with higher rewards points.

Problem is with HDFC Management only. Without informing to the customer they have changed. or else they have to specific date to cut of for old catalog.

Now they have increased rewards points for all products available in the portal.

eg:- Royal Images set of 2 Wallet Card Case before review 720 reward points only
Royal Images set of 2 Wallet Card Case after review (Points:1180 ).

If you claimed in 720 reward points, for that now you give one more fresh claim with higher reward points 1180. What is this useless to the customer and benefited by Bank

This is regarding poor services provided by the Sarita Vihar branch of HDFC Bank. Prior to this I always had good experiences with HDFC Bank.

I am one of the HDFC customers having A/c No - [protected].
I went to HDFC Sarita Vihar Branch (Delhi) to draw Managers Cheque on Dec 15th 2010. This one is a small HDFC branch and I was asked to wait for 20-30 minutes to get the Cheque issued.
That was fine with me as half an hour is not a big deal considering the customer base HDFC has. After half an hour the Bank representative on counter was ready with the Cheque but was waiting for the Branch Manager (Shikha Gadoo) to get it signed. I was asked to wait for another 15 mins till Manager comes back which was again fine with me. But that 15 minutes turned into another one and half hours and Branch manager was missing by that time. I asked the bank staff to reach to her and he always responded she'll be back within 15 mins. There was NOT any clear response.

I always assumed gone are the days when we used to go to Bank to draw Cheques/Drafts and they used to keep us waiting to get them signed. That was the story with mostly govt banks and that too before a decade.

But HDFC Sarita Vihar Branch has changed my perception and I wonder if it is still working in old age mode.
Branch Manager has the biggest responsibility to take care of customers interests and value their time minimizing unnecessary delays. I am completely unsatisfied by the service provided by HDFC Branch, Sarita VIhar (Delhi) being managed by Ms/Mrs Shikha Gadoo and expect HDFC management to tie its loose ends.

I would definitely like to help if any information required further (After all I value HDFC services :) )

Thanks,
Alok Kumar
Contact No[protected]

MYSELF PRIYADARSHINI SONAR
I HAD HDFC SAVING ACCOUNT AS SALARY ACCOUNT IN MUMBAI GHATKOPAR HDFC BRANCH
I REQUESTED SEVERAL TIMES TO CLOSE MY ACCOUNT AS I CHANGED THE EMPLOYER
FROM 2 YEARS ALSO SUBMITTED ACCOUNT CLOSURE FORM AT NEAREST BRANCH BUT TILL DATE THE ACCOUNT IS NOT CLOSED

BRANCH MANAGER TELLS THEY JUST COURIERED THE SAID FORM BUT DECISION IS GHATKOPAR BRANCH, I SUBMITTED ACCOUNT CLOSURE FORM 1 YR AGO , TILL DATE NO CLOSURE ALSO THE SAID ACCOUNT SHOWING PENALTIES

PLZ DO THE NEEDFUL

I am sending this email after a disappointing inconvenience and financial loss imparted on my by the respective HDFC branch employees.

My account details is as follows,

Account No. : [protected]
A/C open date: 09/12/2009
Branch : SCO-7, Sector 31-32A,
Main Market,
Gurgaon, Haryana.

Name of the employees of this branch dealt with me :
1. Punit Malik (Still with HDFC)
2. Majid : (He is no more with HDFC)
3. Nidhi : (Still with HDFC)

At the time of opening account, I asked them for the type account in which after a certain amount of deposit, automatic FD is booked. Punit suggested me to open a 'Max Saving account' where the minimum deposit of 25000/- is required and when it crosses 1 Lac, FD bookings start . So I did the same. The very next day, Punit and Majid came to my house to collect the document, cheque of 25K and signatures of me and my wife (joint account) on the respective form. They assured me that the rest of the details in the form will be filled by them. This is the procedure they use to adopt with every customer (getting signature and PAN/ID/address prof and filling the rest of details in the form).

Nidhi : She is so called backup manager in the branch who forgot my form/proof submission to the headquarter after placing them in a drawer and my account opening formalities delayed by approximately 45 days.

After an year I came to know that despite the current balance exceeding 2 Lacs, no FD was booked. I talked to Nidhi and Punit regarding this matter. Both of them 'NOW' tell me that FD booking is an option, which use to be selected by ticking a box/column in the account opening form. When I asked Punit that why didn't he mention it at the time of account opening (At that time he told that FD booking is automatically done for MAX saving account), he remain unanswered. Also, if such was the option and he assured to fill the form properly, he should have checked it.
Now Nidhi/Punit says that whatever has happened in the past, "HAPPENED". HDFC shall not fulfill this financial loss, which occured to me.
The most disappointing thing was, Nidhi told that the attested copy of my PAN card was missing when retrieved account opening form/details, which I did submit to these guys.
Also, I found discrepancy in the conversation with branch and customer care. Customer care executives say that FD booking system is automated in Max Saving account, while Nidhi says a different story.
As I remain unavailable in Gurgaon during weekdays from 9 to 7, I sent my wife to the branch for the whole matter. Punit was sitting inside, chating with colleagues but refused to talk to her saying that he is busy.

This is a case of cheating and providing wrong information by HDFC employees. Why is such a loss imparted on the customer in either situations? Or , is it like I have done a mistake by choosing HDFC. I am very much hopeful that you will certainly do in favor of justifying the things regarding my financial loss.

Hello,

I bought bus tickets from K.S.R.T.C. worth Rs 1610/- using a netsafe card worth Rs 1650/-

Later on some problem occured with the purchase and KSRTC refunded the money to my card, but I did not get any money back in my account.

(Rs 40/- remaining was credited to my account though...)

Rakesh

PROCESSING FEE NOT REFUNDED
APPLIED HOME LOAN TO HDFC BANK MEERUT BRANCH OPP.CC UNIVERSITY ROAD IN JULY 2009 THROUGH MR .GAURAV M.NO.[protected] & MR. DEEPAK MITTAL LOAN HEAD HDFC/MEERUT BRANCH.
AFTER SANCTION OF LOAN ON 23.07.2009 CHECK NOT ISSUED BY BRANCH
& AFTER FEW DAYS BOTH EMPLOYES NOT PICK PHONE ,I SEND REGISTERED LETTER TO BANK 0N 23.08.2009 THERE IS NO RESPONCE BY BANK .
AFTER PERSONEL MEET ON BANK ,BANK REFUSED TO GIVE LOAN.

IN NOV.2009 I ASKED TO REFUND MY PROCESSING FEE BUT EMPLOYEES OF HDFC HOME LOAN BANK WAIT SOME FEW DAYS MORE.
PLEASE TAKE NECESSARY ACTION AGINST BANK EMPLOYEE
& ARRANGE TO REFUND MY PROCESSING FEE RS.6612/-

Anupam Garg S/O SH Ram Niwas Gupta
H .NO.525/8, Subhash Nagar, MEERUT
MEERUT CITY (UP)250002 M.N0.[protected]

Hi, I have been receiving calls every week from HDFC bank from phone numbers 30247102, 30247105. They call on our company landline and start calling up all the numbers sequentially. In-spite of multiple requests to stop calling, these guys keep calling. Our company numbers are already registered in DND. The marketing lady told that her name is Pooja Kadam and I contact her back on 30247102 or 30247106. On asking their office address, they mention it as Swargate office, opposite VEGA center.

I had taken a YoungStar policy[protected] from HDFC SLIC on 26th
November 2010. I received the original policy documents on 8th
December 2010. On receiving the policy documents, I immediately
noticed that the policy FC name is being changed from my Husband's
name Umesh Pawar to FC: Durganand Jha. This modification of name
change is done by applying a whiter on the document and without
informing to me.I am concerned how HDFC team has accepted the
application with whiter and without a signature against any
modifications.
The concerned SDM: Santosh Joshi, have neither contacted me before
modifying the FC name. On receiving the document, I tried to contact
Santosh Joshi, but there is no response from his end neither he has
shwon any curtousy to give a call back. As a result I had to
personally visit Law college road branch and submitt the application
for the cancellation of the policy.
I have submitted my policy documents to HDFC SLIC Law College Road
branch on Thursday 9th December 2010 for cancellation.
Kindly note, I was assured by your employee Mrs. Mangala, the
concerned person from Customer Helpdesk of law college road branch,
that she will get back to me for the status of the policy on December
10th, 2010. Instead one of the senior officer contacted us, and
suggested to change the application matter in order to secure the job
of the SDM.
I am waiting for the call from HDFC for the status of my cancellation
of the policy & refund amount.
I am disappointed with the services of the HDFC life insuracne.

Kindly look into the matter urgently

Being a loyal customer HDFC bank, hoping for your justice in this regard.

Thanks & Regards
Deepashree

Hello Everyone,

I'm Ankur Bhardwaj, CEO/Founder at Flexus Solutions Pvt Ltd. I hold my current accounts, premier savings accounts, salary accounts of my employees and a credit card. I use their credit card a lot and have been always paying the amount and the charges on time.

Recently i made a payment of INR 8,000 against the amount INR 8,160. I did not take INR 160 seriously and then i received the call on Friday Dated December 10, 2010. This girl's name is Shikha and she asked me to make a payment of rest INR 160 which i said i will.

Then she kept on calling me whole Saturday December 11, 2010 and because of my busy schedule i didn't get time. The main part played by her was on December 13, 2010 i.e on Monday when she called up and tried to make me feel as if i have done the biggest mistake of my life. She shouted on me as if i owe her anything and in reply to that i got angry.

She gave me first call at 9:00 AM on Monday and kept calling till i didn't pick up her call. The manager Suman was also not concerned about the quality and didn't say anything. This girl Shikha asked me to come over to her office and talk to her face to face which I'm going to do once i get time.

But there is no one to listen to you and that is the truth. After i made a complain in the customer care department against this, they said i won't get any more calls. But soon after i kept phone, Shikha (Customer Service Representative) called me that you just now complained about me and it won't effect anything and started abusing.

I'm defiantly concerned about this matter and will take it seriously as this has caused serious effect on my self-esteem.

Looking forward to speak to the management!

Regards,
Ankur Bhardwaj
CEO/Founder
Flexus Solutions Pvt Ltd

Type of Card : titanium
Additional Information : Hi team,This is mahendra Kumar Sahoo applied for a credit card in the month of july .all the verifications like mobile no ,office phone,office address are done as i received a couple of calls from HDFC verification dept.But the rental flat verification is not done yet as the Third party person called me at 2 PM in the afternoon and i was in the office ,i told him to come b4 11 o clock tomorrow.But he did not show up.After one month they sent some officer for the verification and the verification is done also A month latter when i inquired about the card at the customer care they said that the application process is on hold.I mailed the same to HDFC Bank Credit Cards Support <customerservices.[protected]@hdfcbank.com>.I got the reply to send the verification details .So done the same.Again i called the sustomer care ,then they sent one more form to fill(Address declaration form).

Now finally after all the time killing processes i am getting te response tat as the card declination is more tan 45 days you have to apply again fresh for a new card.

Please look into the matter as this type of service encourages the service providers te monopoly and the frustration to the common people

Regards
Mahendra Kumar Sahoo
CBCL No l5w144,
A44/45
Sec 62
Noida
UP-201301
Ph-[protected]
Mail at: [protected]@gmail.com

Akhilanand Singh- Preferred Customer of HDFC Bank

While surfing the NET I came across several complaints about HDFC Bank's relationship managers, their casualness & poor knowledge and the ISA account. Recently I too had very bad experience with their RM (Relationship Manager) service.

The bank suggests to contact RMs for banking services like opening ISA account, Investment advices etc. The reality is that the RMs at the HDFC Bank are only interested in promoting products & schemes and they care little about customers.

I am a preferred(!!!) Customer of HDFC Bank, Pune. On 21st Oct, 2010 I applied for ISA account through their RM (Relationship Manager). The RM told that I will get my ISA account in about 15 days time. When I did not get my ISA for 20 days, I inquired. After several inquiries, I was told that it was mandatory to apply for KYC (Know Your Customer) along with the ISA form. I did that. KYC process took its own sweet time of 20days. During that period I was told by the RM that no other formalities are required and once KYC is done, I will get my ISA within couple of days.

I finally got my KYC verified on Dec 1st. 10 more days passed, today is Dec 11th, 2010 and I am still waiting for my ISA account after more than 50 days from the date of application.

Again on repeated inquiries I was told by the RM that he missed to obtain my signature on auto debit form. I got pissed off and escalated the matter with bank's Grievance Forum. It did not help the matter.

Akhilanand Singh

REF-EA[protected]
date[protected]

A/c no [protected], vasant vihar d-block new delhi
sir,
I have a joint account with my husband Mr Inderjit Guglani
we had given a request on 06-11-10 regarding change of address with residence proof (ref no given above), again visited the branch on 08-12-10 and the branch manager was apprised of the situation. Except oral assurances nothing has happened. will the concerned authority help me in this regard?

a similar situation come earlier on[protected]when a written complaint was launched with manager) that time also manager felt sorry and the matter was settled latter.

once again it is expected that the matter should be taken care as soon as possible.


Shubh Guglani
[protected]
[protected]

Hello

Dear Sir


This is to keep you informed the i worked as [RCM[protected]] for HDFC Life Insurance in 2008 July and i made to join around 30 people as policy maker. I would really appreciate HDFC for giving such a opportunity to earn money, but since then the manager was changed and i dint get any feed back to continue my service

And also i have big concern about the cash card that i was holding, i had around 5,000.00 Rs pending in the cash card and the card was expired. when i went back to hdfc life insurance[Rajajinagar], they took my original card and a letter from me and informed that i will receive the new card, but still i did not receive any new card. i request you to provide me a new cash card or the way to get my money back. Below are the details of mine:

RCM Code[protected]

Card No- 4214 9099 9072 6198

Card Bank Name: IDBI Bank

Name: Sudhakar

Mobile No: [protected]


Waiting for your valuable reply and good feedback to me to continue my part time service with HDFC LIfe Insurance



Thanks
Sudhakar

Sub: Misuse of HDFC DEBIT CARD – [protected]

Dear Sir,

I, Chiragchandra Yashvantlal Shah, am holding bank account ( NO:[protected] with HDFC Bank Ltd and was carrying Debit card no : [protected].

I lost my card some time back.

When I checked my account balance on Sunday through email received from HDFC Bank, I came to know that some unknown person has misused my debit card and swiped out INR 28624 towards shopping from big bazaar, spencers etc. I tried to log in in netbanking website in order to find out detailed statements but I could not as the same was disabled. (may be some body entered wrong password more than 5 times)

Further I called customer care and spoke with Moiz who informed me that all amount INR 28624 was swiped out on 09 & 10th October, 2010.

I informed HDFC that I have not used this card for these transactions and requested HDFC to investigate the incident thoroughly and help me get my money back.

Requested HDFC to check with big bazaar, spencers and find out whose signature was taken on the payment slip and furnish me detailed transcation details for that period.

regret to say that HDFC has not taken any step in this direction so far and not even furnished me the details of the disputed transactions.

I submitted Police complaint copy( duly received by police station), loss certificate issues by police station to HDFC at various levels.

I am attaching application along with police certificate, disputed transaction statement for your reference.

Hope you will address this issue on urgent basis.

Please find attached Application submitted to Police station and Certificates issued by Police.

i request you to help me out and advice me furhter.

Hope you will take this complaint serisouly and will take appropriate actions.

Regards,

Chirag Shah
MOBILE NO[protected]

Dear Sir,

One of my friend took a policy HDFC Standard Endowment Champion Suvidha on April 20th 2010 sum assured Rs. 500,000 and he paid 1st term payment Rs 100,000, now Dec 8th 2010 he is needed very urgently some amount and also he is facing some financial problem, he contacted HDFC Kanhangad Branch office and they said that he can't withdraw that amount now, he has to wait for 3 years. and we contacted customer care tollfree no and talked to one Mr. Hussain, after some conversation he said that its impossible to cancel the policy now, once we cancelled the policy they will take the surrender charge is 100% of my investment. I heard about new IRDA rules that is any policy holder can withdraw or cancel their policy at any time. So please do the needful sir.

My friend registered me for Training as an HDFCSL Agent taking all my details along with a copy of my PANCARD. After 4 months I was asked to attend training. I went at the Training centre named RNIS near Navsari Station. But there, but only 3 o[censored]s were there who were made to wait for nearly 3 hours saying that they cannot start until minimum of 12 students have gathered. By the end of 3 hours only 5 students has gathered. I left after 3 hours.
The next day the Branch Manager called me up in the morning saying that 10 candidates have already gathered and if you come immediately the training can start. I rushed there to find out only 3 persons there, when inquired I was informed that the rest are on their way and would be there in 15 - 20 minutes.
Again I waited for nearly 2 hours and left the premises saying I am not intersted and that my name be cancelled.
Thereafter I got trained thru other agency and even passed out online test, but my PANCARD details is still showing with HDFC URN number and for want of cancellation of same I am not getting my License.
My written request to the Branch Manager has not yeilded appropriate results and the matter is still pending as on date for nearly 3 months over.
I request to cancel URN number HDFII[protected] immediately

SIR IM FROM GHAZIABAD.I WS HAVING A CAR LOAN FROM HDFC BANK WHICH I HV ALREADY PAID TO THE BANK BT NW THE BANK IS NT CO-OPERATING WITH ME IN GIVING MY N.O.C(NON OBJECTIONAL CIRTIFICATE).im requiesting the bank from last 2 years.so kindly nw plsss suggest me wt step should i take 2 get my n.o.c.
thank you

Dear Sir,

I purchase a Unit Linked Youngstar Plus II Plan from HDFC SLIC by policy No. 10648057 from the ANAND Branch.
I took this policy from the HDFC SLIC Agent named TEJAL. But within few months she left the Company and joined another Company.
As I was having difficulities in paying premiums & Policy Services the Company sent Mr. BHARAT R VALAND to collect the premium and to provide other services.
On August 13, 2008, I gave Cheque No. 7359 for Rs. 25,250 to Mr. Bharat R Valand against my Policy Premium alongwith the revival charges for Rs. 250.
On August 14, 2008, the amount was deposited into the HDFC SLIC account. But the Company didnt credited this amount into my policy. For that I complaint to the Company on October 11, 2010 at Anand Branch by Complaint No. [protected].
I received a letter from the HDFC SLIC on November 29, 2010. In the reply the Company has not taken any responsibility for the miscredited of the amount for Rs. 25,250.
On June 20, 2009, the Company Agent Mr. Bharat R Valand personally collected the premium amount of Rs. 25,250 in Cash, from my Office. But this amount also was not credited to my policy.
Although, I already received Photocopy of both the receipts from Mr. Bharat R Valand.

Please register my Complaint against HDFC SLIC and take appropriate action against the Company.

I am herewith attaching a Copy of Bank Advise stating the amount of Rs. 25,250 debited from my account and credited to HDFC SLIC at Nadiad on August 14, 2008

Thank you very much & looking forward to your immediate action in the matter.

Siddik Saffakbhai Mansuri
PINJARKOT, NEAR SBI,
KHAMBHAT - 388 620
DIST. ANAND. STATE - GUJARAT.
Cell. : [protected]

Dear Sir,

Please look after my complaint. On 18 Nov 1500 rupees is deducted from my account without my knowledge.The bank statement shows the amount is taken through ATM. On that day ATM was in my pocket. So without ATM its not possible to take amount. I had complaint to Grievence. They had taken 12 working days and given me a report that ur amount has taken throught ICICI ATM Center.I dont know without ATM how transcation is possible if its possible there is no secured transaction. For what their giving ATM card.I asked for CCTV Footage . they told that they wont give the CCTV footage. So please kindly look after my issue. My account number is [protected] . If i dint get proper response i will publish this issue to media.

Dear Sir/ Madam
I, Jaya Grover (previously known as Jaya Khushboo before Marriage) have been thinking to complain about HDFC Bank for a long time but was waiting for a satisfactory resolution from them but I have not been given any importance or value for my complaint so now I am knocking your door for the justice. Let me explain what happened - I have a saving account with HDFC Bank as Jaya khushboo (previous name) which I am paying my car and personal loan through. Car loan Rs. 5720 EMI from HDFC Bank and personal loan Rs. 7051 EMI from ICICI Bank which were being paid very nicely and smoothly. I don't live in India any more as I study in England but I am sending money to my brother who lives in India and he is depositing the enough money in my bank account every month before the EMI date for both the loans. My car loan installments are not going through, despite the fact that I have sufficient money in my bank account. I was not aware of this until my relatives and colleagues of previous profession phoned and told me that they have been getting phone calls from HDFC Bank for me asking my contact details and telling them that they are trying to trace me as I am not paying back my bank loans. I hope you can understand how embarrassing it would be for some one like me who is paying all the debts honestly. to confirm that the money is being deposited into the right account or not my father went to the bank branch with all the deposit receipt and found nothing wrong in the account number and then I phoned up for 3 - 4 times to HDFC Bank customer service to find out what's wrong but unfortunately I did not get any resolution. I spoke to 2 - 3 different people, they all said the same thing that they can see the sufficient funds were there in the account but car loan EMI did not go through and was bounced back twice in a month and that happened for 2 consecutive months October 2010 and November 2010. it has cost me the penalty on the account and ruined my record. First I spoke to Raju on[protected] at 4:30pm IST, he asked me to speak to the car loan department to clarify this as he couldn't find the reason that why it got bounced then I phoned the HDFC car loan department and was told that because of insufficient balance, the payment couldn't go through when I told her that the balance was there for this payment, she asked me to speak to the bank as the payment was rejected for the non-sufficient funds (which is not possible) I again phoned HDFC Bank and spoke to Gurdeep, asked her the same. When she didn't find any satisfactory answer, I requested for a manager/supervisor to speak to me she asked me to be on hold, after a long wait on hold, she disconnected. I again phoned up as I was very frustrated and curious to find out the reason, spoke to Shivani and asked for the supervisor, I got a supervisor on the call named Vijay, explained him everything even he could not find any satisfactory answer to give me.Yo can not expect a bank like HDFC to do such things and have no answer to give to the customers. As I have been paying towards my debts and still being penalized, embarrassed and harassed with annoying phone calls to my relatives and friends also messages on my Facebook profile which they don't have any rights to contact me on. I request you to look into the matter and ask them to resolve this ASAP, also reimburse all the penalty and charges occurred on this particular issue....

My details are:-
Name: Jaya Khushboo
Bank account number: [protected]
Car loan account number: 13947132
car loan emi: Rs. 5720
My email: [protected]@yahoo.com
My telephone Number: 0044 [protected]

Regards
Jaya Grover