[Resolved]  Hewlett Packard (HP) — Poor service by engineers sent onsite

Address:

Maharashtra

Dear Consumer Complaint team,
I'm writing with regards to my HP Pavilion DV6 Notebook PC. This is with regards to the service which I experienced with HP. Although I had many issues till now with HP, still I appreciate HP the products. The worst thing that really needs to be changed by the company is the so called Engineers that you people send to visit our site to service us. It is regretted to say the the so called engineers seems to be hardly 10th pass and have least knowledge about the laptop. The engineer who replaced my DVD writer fixed a wrong part in my laptop. Since I'm a engineering student I was able to make out that the part is not at all compatible with my laptop. However, engineers who replaces the part are never concerned that the part which they order and replace should be the same which is present in the laptop originally.
It is also noted that the Engineers are always in hurry and do not handle the laptop with care at all due to work load on them. Most of them seem to be frustrated and are least concerned about the laptop parts getting damaged during the replacement and service.
This is just to bring in your notice that I'm here by attaching the snapshots of all the scratches that the engineers who serviced my laptop made on my Laptop and request you to replace that part and oblige.
The details of all the engineers can be easily pulled out from service report which I'm also uploading along with the snaps.
Reports:
1) Service center: Simtech Computeronics Pvt. Ltd which is now know with a new name as Aforeserve.com
Issue: Lan port was not working, Quick web access feature was not working.
1st Visit By Er.Deepak
2nd Visit By Er.Nilesh
Made scratches on my laptop and even after my comments on Service call report never got a call about the feed back.

2) Service center: Aforeserve.com which was previously known as Simtech Computeronics Pvt. Ltd
Issue: DVD writer not working
1st Visit by Er.Mahesh
Fitted an in-compatible DVD writer on my system and even after that I complained that this is not properly fixed but the Er. refused and said this is the normal functioning of CD drive as I was experiencing a lot of vibrations after inserting any disc which was noticeable by him as well. He never checked the Model number or part number for compatibility.

3) Service center: Aforeserve.com which was previously known as Simtech Computeronics Pvt. Ltd
Issue: Keyboard Not working, Overheat, Blue screen of death, scratches on laptop, slow functioning.
1st Visit by Er.Pankaj
2nd Visit by Er.Pankaj
In first attempt he was unable to order correct keyboard, even after my request for the same model no, he brought a different and said its same for all laptops. I disagreed but still he took a chance and replaced and changed it. But it was not working properly. He has to open my laptop all over again and replace with the old one. He brought the new one again that was working but ***He wasted my 3-4 biz days.
Engineering was not knowing the meaning of Blue screen of death and was even not knowing about error code 0x0000000A of blue screen of death.
engineer didn't serviced me properly and was very frustrating seeing them opening and closing the laptop very poorly.

Team HP, Thus I would request you to kindly consider this laptop as DOA and replace the entire unit or otherwise change the back panel of LCD and the front panel as I shown in the snaps.
Looking forward for your quick response and oblige.

Vijay Deepak Mathuer
+91-[protected]
+91-[protected]