HP India Complaints & Reviews

I bought one HP Laptop from Indiatimes on 23rd May 2013 (order number [protected]). They commited to ship the product by 28th May 2013 but they did'nt ship the product. On complaining they simple registered a case and gave me a case ID They didn't tell me the reason for delay and what they are doing to mitigate the issue. They say the expected date of resolving this issue is 14th June 2013. 15 days to resolve an issue is not at all acceptable. I shelled out a large amount of money for this Laptop and instead of shipping on priority because its an expensive item, they are behaving irresponsibly. Customer care executives are not able to provide any input,they just say sorry and consider their job done. I am fed up of their "It will be resolved as soon as possible". They are not even ready to transfer calls to their senior managers. Now what can a person do who has paid in advance for a laptop. I want my laptop delivered at the earliest along with compensation for the mental harrassment, delays, false promises and callous attitude of the site employees associated.
-Prashant
[protected]
[protected]@gmail.com

As I have bought a HP G6 2226TU Laptop 39.6cm from Croma Store, Kothrud, Pune on 26/05/2013 and while demonstration sales man Laxman told me that in the laptop there are two slots for RAM and in one slot 4 GB RAM is provided by the HP and one slot is empty, then I asked him to show me so, he said we can't open it only authorized HP store will open it for you.Since while purchasing I told the salesman Laxman that I need only a single 4 GB RAM so I could expand my laptop RAM to 8 GB.

After that I went to a HP World,Service Rd, Pimpri, Pimpri Chinchwad, Maharashtra 411019 ‎ so, he told me in the laptop there are two RAMs of 2GB but not a single RAM of 4 GB. So from HP world they told me they can't help me. Then I went two times to Croma Store , Kothrud , Pune.
First day the sales man Laxman told me come next day we will ask to HP people , next day Laxman was not present as he has taken leave , so a guy from sales has they told me that it's your mistake, you have to buy a new RAM of 4GB and we can't accept those two RAMs.

As I am living near Hinjewadi Pune, it take almost 1.5 hrs to reach to the Croma Store, Kothrud , Pune. Two days I have wasted my money to reach there and spend my so much time for discussion as well. So now I am totally mentally disturbed by their behavior. As I am also a Tata Consultancy Services, Pune employee but we never did such froud.

So I would like you to take action against salesman or against Croma store and I only need a 4 GB single RAM.

Bill Number :SLF02A[protected].

Thanks & Regards
Varun Garg
[protected]

I logged a complain on 26-MARCH-2103 with a complain number[protected] foor my Hp-envy ultrabook in response to that my laptop top cover was changed, but after opening the laptop by the service center engineer the laptop got damaged and is fixed in very bad condition now it has been more than 2 months but the damaged things are as it is and there is no hope for the laptop to get repaired.

As said by the Branch Manager of surat service center Mr. Sailesh

I don’t have my laptop from last 2 month because it is with service center personnel
Recently before one month laptop hard disk got crashed and is not in working condition for whic i logged another complain NO: [protected]. but there is no response from hp team.

Still i have have warranty of 16 months with adp.

The major problem is that, the service center personal are not able to repair the laptop and they have confirmed me that laptop have manufacturing defect and cannot be repaired in such case I want replacement of my laptop or i want hp to refund my money.

I have purchased a printer from a HP dealer at Vadapalani Chennai six months back.After four the printer became useless.I have called the dealer who advices me to contact HP directly. I have contacted them they overpone guided me to service the printer.The next day the printer again troubled me. When I contacted hp they assured me on site srevice is required for the printerand they will contact very soon. I dont know when will they contact me. The service ticket No.[protected].What can I do with this number without an useless printer.Consumer pls be aware before purchasing such type of printers.

Firstly,there is a problem in displaying the remaining battery,the value gets stuck at a certain value ,the laptop even shuts down due to low battery,but the icon in the start bar shows 100% battery remaining.
Secondly,the light next to the USB port keeps on blinking even after the laptop is shut down.
I hope you contact me as soon as possible.

Sir/Madam,
I have purchased a HP desktop, within 4 months of its purchase the sensor is not working(mouse and desktop are connected to the sensor) and i have informed the company about the same my complaint no is CA1278081. The company has promised me, that it will replace the sensor within 2 days. Now already 15 days are over and the company has not replaced the sensor. Please consider the same.

Regards
Sujeet D Patil
Bijapur
Karnataka

Sir

My complaint case reference HP # [protected].
I purchased a HP Pavilion G6-2314AX Laptop (APU Quad Core A8/ 6GB/ 1TB/ DOS/ 1.5GB Graph) on 24april 2013. When I use my laptop it give problem like overheating and system shutdown on very 1st day.I called a HP service centre and lodge a complaint on 25 th april 2013.My problem is not sought out yet and we even did not receive a response from service centre .Dell and lenovo service are far better than you.

After 11 days HP engineer come check the system and unable to solve the problem like overheating , shut down problem , left portion of touch pad is very much heat & Battery not charging issue on 19% , 49% , 60 % , 89 %.Technical engineer is not able to solved this issue.I not able to do my work.

Now what response I receive from HP support i.e by Rupam Halder ,Customer Relations - India ,APJ Quality & Customer Assurance,PPS CSS,Phone # 91 - [protected] , Email: rupam.[protected]@hp.com .THAT WE DO NOTHING UNTILL YOU INSTALL WINDOWS 8 BBECAUSE THIS VERSION DOES NOT SUPPORT WINDOWS 7.
http://www.flipkart.com/hp-pavilion-g6-2314ax-laptop-apu-quad-core-a8-6gb-1tb-do...⇄

Now check above link which clearly written my model is free DOS.Moreover not a single problem is solved by HP support.They give misguided response , no response and poor service.I have two Dell laptop and the service too good compare to H.P.When I said I need DOA if you are unable to solve my problem.They said we can't give you DOA untill we find any part faulty.And we need further diagnosis only if you install windows 8.For all y problem they said just one thing install windows 8 and then we do further diagnosis

I can only say one thing never - never buy a H.P product .A very poor and pathetic response of service centre.

Sumati Wadhwa
TCS
[protected]

Please note that the sales distributors at GEONET IT MALL, Andheri for HP Pavilian gallery are very unprofessional...After going thru all the series of HP computer and fixing on G6 2228TU HP Pavilion laptop, firstly Mr.Shekhar Halbe convinced me that if i do advance payment (Bill No. 1123 dated 05/05/2013 - Mr.Menino Martis ) before leaving the gallery I could availbel the laptop at a discounted price for which i even paid the advance payment... after two days he calls me up saying that the brand is out of stock and cannot be procure...this is very unethical & false promises done...i spent a lot of time & conveyance to the gallery to pick up what i like and this is what they offer even after intial payment... Requesting you to please note and take action on the same.(I have the copy of the booking form is available with me and can be provided on request)
Thanking you...Mr.Menino Martis
[protected]

HP is selling Duplicate Batteries through its Customer Service Agents,
I bought a Battery original 6 months before and its not working, How CHEAP HP Works

I request INDIAN Citizens not to buy Accessories from HP and also HP Products

regards


Dear Sir/ Mam,

I have bought new battery as per the below mail in Oct 2012, now its not working.
I went to the same place, where they have sold me, but they are not replacing eventhough there is warranty.
They are routing me to Some other Service Centre and I went to them also, but they are not giving proper response, as I have not bought with them.
They are telling me that my Operating system is wrong and the battery is correct,
but now I am not getting back up also.
Please find attached the Batter Status as per Service Center

Please guide me in this behalf.
Who is the right person to contact as Warranty is still there and Selling Duplicate Accessories by HP Dealers should be caught.

I visited the Place of Purchase, (Micro Peripherals) they routed me to Maha Electronics.
I also visited Maha Electronics on Apr 6, 2013, Service Call Report No L 31, they informed me Battery is good, but OS is problem.

Customer Care : S.NO[protected]
Now, my Battery is not working, Please assist in this concern

From: SALES [mailto:[protected]@microperipherals.org]
Sent: Tuesday, October 09, 2012 4:17 PM
To: 'Lalit Kumar'
Subject: RE: Batery Required - - Very Poor Response from HP

Hi Sir,

Pls find pricing for the Battery for Compaq Presario CQ42-233TU Notebook PC.

Original battery price: 3600/-
Tax: Vat extra @5%

Duplicate battery Price: 2000/-
Tax: Vat extra @5%

Delivery: 1 day from the date of P.O.
Validity: This price is valid till 7 days.

Thanks & regards,
Sushma. N,
M/s.Microperipherals,
# C-8 Ground Floor,
Madhura Nagar,Yousafguda,
Hyderabad-500 038.
Direct : +[protected].
E-mail : [protected]@microperipherals.org

Dear Sir,
An official from Micro peripherals have taken the Original Invoice copy and receipt from Maha Electronics on Apr 20th itself,

No response still now,
he told he will revert back on monday, but still today is Wednesday -- VERY VERY Poor Service from HP
These People are acting very very smart,,

One has come and taken the Receipt and the original invoice, the other is mailing as if they dont know...

Mr. Rupam,

Please handle this case and inform to higher Officials and take very strong action.

Already 6 days over, still no battery only stories happening

regards

respected sir i (jaswinder)have bought laptop of hp a4 vision amd processor on 22nov 2012 from fastrac computer ltd,s.c.o 63&70 dakshan marg sector 20 c chandigarh.its not working properly i used complaint regarding this to the seller but they r asking me to pay for overcome all issues related it .it is in guaranty.plz help me .[protected] my contact number house no-2171 sector 68 mohali is my address.m realy very much upset help me m pursuing PGDCA m not able to use laptop as i need it.i shall be thankful to u

sir , i purchase the hp pavilllion g6 2005ax model laptop and its a diwali offer that the gift of recive a nicon coolpix 16 megapixel camera by submitting the amount of rupees 2499/- . sir i always send the adress of my home but i does not recive my camera . i want my camera status my contact no is
[protected] or my mail adress is ajay [protected]@nokiamail.com. thank you for this act of kindness .i know that you answer my status of camera ....

Dear Sir/Madam,


HP Laserjet 3030 (Fax Machine) - Fax paper not printout some days. please, you accept our complaint.

Mob. No. [protected]

Regards,

Ginza Ind. Ltd., Delhi

Printer's problem not solved
My printer was not working since 07-04-13 that is out of warranty, the officer told me on site of authorized centre at redington india ltd, your printer’s problem would be resolved within two days. Problem is in print head becz black ink not given impression. The junior engineer from redington india ltd, gurgaon checked many times the problem showing same again and again finaly he said u need to purcahse a new print head.
I said ok and instant i had made payment 3000/- against defective printhead replacement also.
But today is[protected] there is no resolution for the same print head got changed but problem going on same way engeeniers are duffer and loosers.
They have no idea still and giving only rumour things...

This is my bad experience with authorized service centre redington india ltd. Sec-14 old dlf colony gurgaon and also with hp product

respected sir
i brought a brand new laptop from vivid it solution (sales office:402, bajaj house,97,Nehru place, new delhi-110019) on 7th april 2013 on a cash payment of 33350Rs Invoice no.-Vispl/ri/13-14/00214...
and i purchased it in the morning but in the evening it was not working then on next day(8th april) i went to the hp store to replace it but they are not replacing it as it is with in the warantee period of 1 year and 14 days replacement guarantee...
sir plz help me i am in big trouble please tell them to replace the hp laptop as the VIVID IT SOLUTION store has provided me the defected laptop.. the HP service center is saying that they will repair the laptop not replace..sir as the laptop is 14 days replacement gurantee please tell them to replace it..
from
Ashish Gupta
Add:d-308, new ashok nagar , east delhi.
contact: [protected],[protected]

I WAS PURCHASE HP1005 printer From the ATM Computers Indore. After some time the scanner of the printer are not work properly. Than i am going to ATM Computers Silver Mall Indore. And Say About printer. He was send the printer to the costumer Care of HP. Then He Take from me 250 Rs. For Repair At the Period in warranty.

I bought a 'HP Pavilion g6 Notebook PC1313AX Notebook' nearly 10 months back. It came with 4GB RAM and supports upto 8GB. 5 months back I had a need to increase the RAM and added a new RAM to increase the capacity to 8 GB. But the system doesn't use the 8GB. When I raised a complaint in HP, they gave some basic steps to perform which i have done already. Its been 5 months and still they are saying it is not the problem with the product. My warranty period is ending in 20 days.

Dear sir/ madam :
I lost my hp G4 pavilion laptop in train on 5/4/2013(friday) at 3.50 pm . While I'm coming from thiruninravur to perambur , i forgot to pick my laptop in train and got down at perambur , train number may be 43120 or 43201. may be its beach station or central . its a hp g4 pavilion govt laptop . pls if find contact me [protected]

PS: For full details, images and video links, Please go through this pdf file at https://docs.google.com/file/d/0B56LTL-18kBaZFRxX05HSXZxN3M/edit?usp=sharing


Dear hp Executive

You might be taking my issue not seriously and I know at next conversation hp will ask me to do the Windows update, drivers/bios update, System restore (already done all these several times) etc. and etc. But please be noted that I am note a newbie to computers and am an IIT graduate, and now I am a Scientific at renowned Govt. organization.

I am facing huge problem in my scientific work with this hp laptop. It suddenly hangs and my work for last 2-3 hours does not get saved. And I really think to throw this laptop away. My earlier two laptops with Core2Duo/2GB RAM and Dual Core/2GB RAM was much better than this. This one is not stable and surprisingly gives the blue screen error.

I know you will not consider my words seriously and therefore I am attaching here some files for evidence, with following short descriptions. Pl. find them.

File No. File Type Symptom/Problem/Status
1 jpg Just a hang while doing my scientific work; lot of work on acrobat was not saved
2 video System hang, no response for long time, nothing worked, large restart time
3 jpg went for lunch when I came back I've seen this, nothing other than wallpaper for long time
4 video hang, large start up and response time
5 video unresponsive screen, nothing worked
6 video Auto Crash, Missing OS message then one force restart bring back the OS (HOW?????)
7 jpg Laptop was on I went for some work When I came back I have seen this Blue Screen Error



(Note: Due to upload limits I have attached here only pics even from the videos but you can always find the original video for evidence by clicking on the individual file no., above)

Above are example of each case and facing each one of them very frequently. Even, I am taking the help of office desktop for writing this mail.

Take appropriate action ASAP.


Regards

Rahul Kumar Soni
Scientist (Fellow)
CSIR-IMMT, DSIR
[Govt. of India]



PS: For full details, images and video links, Please go through this pdf file at https://docs.google.com/file/d/0B56LTL-18kBaZFRxX05HSXZxN3M/edit?usp=sharing

I am copying here a the content pf the mail that I've sent to hp.

Dear hp Executive

You might be taking my issue not seriously and I know at next conversation hp will ask me to do the Windows update, drivers/bios update, System restore (already done all these several times) etc. and etc. But please be noted that I am note a newbie to computers and am an IIT graduate, and now I am a Scientific at renowned Govt. organization.

I am facing huge problem in my scientific work with this hp laptop. It suddenly hangs and my work for last 2-3 hours does not get saved. And I really think to throw this laptop away. My earlier two laptops with Core2Duo/2GB RAM and Dual Core/2GB RAM was much better than this. This one is not stable and surprisingly gives the blue screen error.

I know you will not consider my words seriously and therefore I am attaching here some files for evidence, with following short descriptions. Pl. find them.

File No. File Type Symptom/Problem/Status
1 jpg Just a hang while doing my scientific work; lot of work on acrobat was not saved
2 video System hang, no response for long time, nothing worked, large restart time
3 jpg went for lunch when I came back I've seen this, nothing other than wallpaper for long time
4 video hang, large start up and response time
5 video unresponsive screen, nothing worked
6 video Auto Crash, Missing OS message then one force restart bring back the OS (HOW?????)
7 jpg Laptop was on I went for some work When I came back I have seen this Blue Screen Error
(Note: Since forum do not allow multiple video files to attach so I am attaching here a single file with snapshot from all files)

Above are example of each case and facing each one of them very frequently. Even, I am taking the help of office desktop for writing this mail.

Take appropriate action ASAP.

Regards

Rahul Kumar Soni
Scientist (Fellow)
CSIR-IMMT, DSIR
[Govt. of India]


On Sat, Mar 30, 2013 at 2:19 PM, HP-CUSTOMER EXPERIENCE INDIA <india.[protected]@hp.com> wrote:

Dear Rahul,



Greetings!



Thank you for writing and sharing your concern. We regret for any inconvenience.

For further assistance and support on this regard, we request you to contact our Technical support team for assistance on the below given nos.

Toll free numbers [protected] or 30306363

Assuring you the best support at all times



Thanks and regards,



Pratheesh C R.

India Customer Relations Team

APJ Quality & Customer Assurance

PPS CSS Hewlett-Packard India

From: Rahul Kumar Soni [mailto:[protected]@ismu.ac.in]
Sent: Saturday, March 30, 2013 9:06 AM
To: HP-CUSTOMER EXPERIENCE INDIA
Subject: Complaint regarding blue screen error



I have recently purchased an hp laptop, the details of which are as mentioned.

Product description: HP Pavilion g6-2236tx Notebook PC
Product number: D4B09PA
Serial number: 5CD2528CJZ

System i a trouble for me. Sometimes it hangs and provides no way out to recover from that even after long time. And many a times it gives the blue screen error with a message like dumping physical memory or initializing disk....

I am a Scientist and have to work on this laptop with crucial data and if it shut down suddenly my whole work is not saved.It is extremely frustrating. I do not know what products hp is making, such a high configuration and laptop is showing such a kind of performance.


Regards

Rahul Kumar Soni
Scientist (Fellow)
CSIR-IMMT, DSIR
[Govt. of India]
Ph: [protected]

I have a gas connection of HP Gas from Laxmi Gas Agency, Baradwari, bearing consumer number 616784.
I have constantly been facing the issue in getting gas delivered to my home. Recently they have stopped booking for refill through phone and always tells me to book it on number '[protected]' which never works. Always a pre-recorded message comes when I call on this number, saying 'maaf kijiye, abhi hum aapka request process nahin kar sakte hain'.

Now please tell me what do I need to do..The agency doesn't accept the direct booking and phone booking on number provided doesn't work.

20 days back I got it booked somehow at the agency premises by an operator sitting there, and had instructed to deliver it between 1 to 3 PM, since we both(me & my spouse) are working. They actually went to deliver it on 19th and returned back mentioning "wrong address" as the reason to return.

Now, please tell me how a person can survive without cooking done at home. I have been taking outside food since last 10 days.
Please help.
The Gas Agency name: Laxmi Gas Agency, Baradwari
Number: [protected]