HP India Complaints & Reviews

It has been 4 days since I registered the complaint with HP online through K.Sunil(Technical support). While registering the complaint they said the keyboard will be replaced within 1-2 business days but till now there is no response from HP.I call up the service located at Somajiguda store's name is Maha Electronics.They say that the approval from HP din't arrive them till now but i got a message to my moblile that a part is ordered for replacement.Just 2 days before i received a call from Naresh(Maha electronics,Somajiguda) that he is coming to my house but he went to wrong address.He told me that he will be coming yesterday and he will replace the Keyboard but yesterday when ii called him he told he receive an approval from HP.This is the worst service of HP if my keyboard is not replaced which is under warranty.

As per attached bill copy I bought Hp DV6 -6155TX on 10th December 2011, complaint id number [protected] (registered on 6th June 2013) and previous one are [protected] (registered on 6th April 2013) and [protected](registered on 12th June 2012) was for display back cover damage by Simtech computations pvt ltd pune. As I need to travel on site for some work, I told them to do it urgently but according to them it'll take at least 2 week to process this compliant. This issue was not resolved by them in three weeks and they are not responding any of my calls after this. As per schedule I travel on site. During my stay in Johannesburg I'd tried to repair it from HP center but as it is not cover under global warranty they'll not able to fix it, even if I'll pay them they couldn't because they don't have parts for this model. A month before when I try to extend warranty of this system I was not able to because they don't provide warranty for this system, I tried to find solution from customer care but they're not able to provide any solution to me. During this time whenever I cheeked my warranty on HP website it shows that system already out of warranty before time. When I'd chat with customer care correspondent they told me that this is because HP wouldn't update my system information on their Database with my new purchase date.

Two week before of warranty expire with the help of my friend I initiate warranty extension from Business automation pvt ltd India. I paid 4700 Rs for 1 year warranty. When I Came back from joahnnesburg, I started new complaint for the same issue, again they're not able to see my warranty extension. For the same I provided all three documents attached with this mail, but instead of business memo from business automation they want a receipt for same. When I asked business automation they told me it'll take some time to update on system. After two month when I personally visited their office, they told me they're not able to extend my warranty because in HP database it is already expired and they return my money back to me.

I'd word with Lohit Krishnappa one of head in HP department in gurgoan delhi, after a long conversation and mail communication he promise that this issue will be sort out asap, but nothing work out.

I'd three conference call from HP corespondent in last two week and when I warn them to complaint against them, one of there team member(Ganesh) said they don't care about consumer forum, do what you need to do. Even they do not cooperate from their own HP corespondent. Now its been a year time I am having this issue, you can understand how-much mental trouble I've gone through from it. Please see attachment for the same and advise me what should i do for the same. I like to register a complaint for it.


Best Regards,
Kaustubh
[protected]

Dear sir,
I have registered 8 toners (4 dual packs) on HP promotion site and got following reference nos.

Your Reference number: 4716470

Your Reference number: 4716481

Your Reference number: 4716510

Your Reference number: 4797105

in which I suppose to get 4 Petrol coupen of Rs. 1200/- each.

Unfortunately I have received only one Coupen, and after that I have written many times to HP but no use I have not received any communication from HP.

I have bought HP-450 laptop on[protected], through flipkart.com. I thought, since I have bought HP branded laptop, it will work just fine. But, it has been having me many issues ever since I have bought it like some keys were getting stuck, unable to boot up, etc.

Since my laptop is under 1 year warranty, I have already raised multiple complaints with HP customer-care. But the service engineer has not been able to resolve the issues. I have escalated this multiple people within HP support team, but its of "no use".
1) The approach of replacing parts one-by-one seem "trial-and-error" method. My laptop has been opened many times (completely opened), with no resolution so far.
2) Due to frequent handling of laptop, there are some scratches on the front-panel now. The laptop doesn't look a new one now.
3) The part which are used for replacement are all "refurbished parts".So, even though I have bought a new laptop, core parts in my laptop would be refurbished ones.
With all this, I have been asking for complete unit replacement, but HP team is not agreeing to do so. I am stuck with a laptop which is of no use.

Please help to resolve this case.

I have purchased the hp LAPTOP from the hp dealer with buy and protect offer with an redemption cost and i have been assured to be given an digital copy of carepack certificate within 30 days of approval still my certificates have not been received yet please kindly send my digital care pack certificates to my mail id : "pilot.[protected]@gmail.com" as soon as possible .my product details is as follows


redemption reference code:5860470
Product number: C0N92PA#ACJ
Serial number: CND2392C79

Dear Sir ,


We are continuously lodging our complain against “ After Sale- Product Services” , please refer the trailing mail. There is no proper response from the dealer regarding our complaints, he is only providing one solution i.e contact “Customer Support”. We are even purchasing the Printer Cartridge from the same source.


We would like to draw your kind attention that as per your advertisement and marketing for best costumer services provider it is totally wrong and on ground it is not even 10 % costumers are getting .

We are having office in Karaikal , Pondicherry State , we purchased 2 printer for our office and in one month it is in worst conditions and after purchase your dealers are not providing services and even not attending our calls .

Please find below details .

Laxmi Computers , Karaikal .

Please take action and inform us for further .

dear sir/ma'am,

I had purchased my hp laptop nb pc pavilion envy 14.-3012TU
BATCH : 5C02128TWP, from m/s gadgets and gizmos[protected]nd floor great india place , noida
invoice no G&G/12-13/03-482 ON 20- Aug - 2012

for Rs: 99,999.00

now i am facing prob in this laptop. They had promoted its unique feature of "beats speaker" and they are not working no sound is coming even the ear-plug socket is not working. The sound output is 0.
Appart from that there USB port is not working as well. it was a gift from my friend Vipul Shrivastav. I was travelling so i got my laptop on april 2013, since then i am facing this problem. i submitted my laptop in h.p service center called :

AFORESERVE.COM LTD in D block , surajdeep complex, 16rana pratab marg, lucknow 226001. (U.P)
on 27/5/2013
COMPLAINT NO:2554
and so far i have not received a positive response they claimed that my work will be done in two days and when they called me to collect my laptop it was still in the same condition as i left it. They said that USB port is not available in there store so this work can't be done but your speakers are working fine i asked them to give me a demo of my speakers and the speakers were still not working they said that they will install the drivers n give me in 15 min i kept waiting for 30 min and there was no result. then they asked me to come the next day. Next day before going i called them up they said mother board needs to be replaced, but my laptop is still under warranty and i don't want them to repair my laptop i want them to replace it now. because they have wasted, my time my laptop is still with them.
I keep travelling so i don't have time to get it repaired and i have to leave Lucknow on 3rd of june for delhi and from there on 6th i am going to Australia for my higher education. please help me. i am graphic designer and my course requirement is of laptop i cant work without it. i will be really obliged if you can help.

Thank you.
Barira Hasan
ph# +91 [protected]

I bought one HP Laptop from Indiatimes on 23rd May 2013 (order number [protected]). They commited to ship the product by 28th May 2013 but they did'nt ship the product. On complaining they simple registered a case and gave me a case ID They didn't tell me the reason for delay and what they are doing to mitigate the issue. They say the expected date of resolving this issue is 14th June 2013. 15 days to resolve an issue is not at all acceptable. I shelled out a large amount of money for this Laptop and instead of shipping on priority because its an expensive item, they are behaving irresponsibly. Customer care executives are not able to provide any input,they just say sorry and consider their job done. I am fed up of their "It will be resolved as soon as possible". They are not even ready to transfer calls to their senior managers. Now what can a person do who has paid in advance for a laptop. I want my laptop delivered at the earliest along with compensation for the mental harrassment, delays, false promises and callous attitude of the site employees associated.
-Prashant
[protected]
[protected]@gmail.com

As I have bought a HP G6 2226TU Laptop 39.6cm from Croma Store, Kothrud, Pune on 26/05/2013 and while demonstration sales man Laxman told me that in the laptop there are two slots for RAM and in one slot 4 GB RAM is provided by the HP and one slot is empty, then I asked him to show me so, he said we can't open it only authorized HP store will open it for you.Since while purchasing I told the salesman Laxman that I need only a single 4 GB RAM so I could expand my laptop RAM to 8 GB.

After that I went to a HP World,Service Rd, Pimpri, Pimpri Chinchwad, Maharashtra 411019 ‎ so, he told me in the laptop there are two RAMs of 2GB but not a single RAM of 4 GB. So from HP world they told me they can't help me. Then I went two times to Croma Store , Kothrud , Pune.
First day the sales man Laxman told me come next day we will ask to HP people , next day Laxman was not present as he has taken leave , so a guy from sales has they told me that it's your mistake, you have to buy a new RAM of 4GB and we can't accept those two RAMs.

As I am living near Hinjewadi Pune, it take almost 1.5 hrs to reach to the Croma Store, Kothrud , Pune. Two days I have wasted my money to reach there and spend my so much time for discussion as well. So now I am totally mentally disturbed by their behavior. As I am also a Tata Consultancy Services, Pune employee but we never did such froud.

So I would like you to take action against salesman or against Croma store and I only need a 4 GB single RAM.

Bill Number :SLF02A[protected].

Thanks & Regards
Varun Garg
[protected]

I logged a complain on 26-MARCH-2103 with a complain number[protected] foor my Hp-envy ultrabook in response to that my laptop top cover was changed, but after opening the laptop by the service center engineer the laptop got damaged and is fixed in very bad condition now it has been more than 2 months but the damaged things are as it is and there is no hope for the laptop to get repaired.

As said by the Branch Manager of surat service center Mr. Sailesh

I don’t have my laptop from last 2 month because it is with service center personnel
Recently before one month laptop hard disk got crashed and is not in working condition for whic i logged another complain NO: [protected]. but there is no response from hp team.

Still i have have warranty of 16 months with adp.

The major problem is that, the service center personal are not able to repair the laptop and they have confirmed me that laptop have manufacturing defect and cannot be repaired in such case I want replacement of my laptop or i want hp to refund my money.

I have purchased a printer from a HP dealer at Vadapalani Chennai six months back.After four the printer became useless.I have called the dealer who advices me to contact HP directly. I have contacted them they overpone guided me to service the printer.The next day the printer again troubled me. When I contacted hp they assured me on site srevice is required for the printerand they will contact very soon. I dont know when will they contact me. The service ticket No.[protected].What can I do with this number without an useless printer.Consumer pls be aware before purchasing such type of printers.

Firstly,there is a problem in displaying the remaining battery,the value gets stuck at a certain value ,the laptop even shuts down due to low battery,but the icon in the start bar shows 100% battery remaining.
Secondly,the light next to the USB port keeps on blinking even after the laptop is shut down.
I hope you contact me as soon as possible.

Sir/Madam,
I have purchased a HP desktop, within 4 months of its purchase the sensor is not working(mouse and desktop are connected to the sensor) and i have informed the company about the same my complaint no is CA1278081. The company has promised me, that it will replace the sensor within 2 days. Now already 15 days are over and the company has not replaced the sensor. Please consider the same.

Regards
Sujeet D Patil
Bijapur
Karnataka

Sir

My complaint case reference HP # [protected].
I purchased a HP Pavilion G6-2314AX Laptop (APU Quad Core A8/ 6GB/ 1TB/ DOS/ 1.5GB Graph) on 24april 2013. When I use my laptop it give problem like overheating and system shutdown on very 1st day.I called a HP service centre and lodge a complaint on 25 th april 2013.My problem is not sought out yet and we even did not receive a response from service centre .Dell and lenovo service are far better than you.

After 11 days HP engineer come check the system and unable to solve the problem like overheating , shut down problem , left portion of touch pad is very much heat & Battery not charging issue on 19% , 49% , 60 % , 89 %.Technical engineer is not able to solved this issue.I not able to do my work.

Now what response I receive from HP support i.e by Rupam Halder ,Customer Relations - India ,APJ Quality & Customer Assurance,PPS CSS,Phone # 91 - [protected] , Email: rupam.[protected]@hp.com .THAT WE DO NOTHING UNTILL YOU INSTALL WINDOWS 8 BBECAUSE THIS VERSION DOES NOT SUPPORT WINDOWS 7.
http://www.flipkart.com/hp-pavilion-g6-2314ax-laptop-apu-quad-core-a8-6gb-1tb-do...⇄

Now check above link which clearly written my model is free DOS.Moreover not a single problem is solved by HP support.They give misguided response , no response and poor service.I have two Dell laptop and the service too good compare to H.P.When I said I need DOA if you are unable to solve my problem.They said we can't give you DOA untill we find any part faulty.And we need further diagnosis only if you install windows 8.For all y problem they said just one thing install windows 8 and then we do further diagnosis

I can only say one thing never - never buy a H.P product .A very poor and pathetic response of service centre.

Sumati Wadhwa
TCS
[protected]

Please note that the sales distributors at GEONET IT MALL, Andheri for HP Pavilian gallery are very unprofessional...After going thru all the series of HP computer and fixing on G6 2228TU HP Pavilion laptop, firstly Mr.Shekhar Halbe convinced me that if i do advance payment (Bill No. 1123 dated 05/05/2013 - Mr.Menino Martis ) before leaving the gallery I could availbel the laptop at a discounted price for which i even paid the advance payment... after two days he calls me up saying that the brand is out of stock and cannot be procure...this is very unethical & false promises done...i spent a lot of time & conveyance to the gallery to pick up what i like and this is what they offer even after intial payment... Requesting you to please note and take action on the same.(I have the copy of the booking form is available with me and can be provided on request)
Thanking you...Mr.Menino Martis
[protected]

HP is selling Duplicate Batteries through its Customer Service Agents,
I bought a Battery original 6 months before and its not working, How CHEAP HP Works

I request INDIAN Citizens not to buy Accessories from HP and also HP Products

regards


Dear Sir/ Mam,

I have bought new battery as per the below mail in Oct 2012, now its not working.
I went to the same place, where they have sold me, but they are not replacing eventhough there is warranty.
They are routing me to Some other Service Centre and I went to them also, but they are not giving proper response, as I have not bought with them.
They are telling me that my Operating system is wrong and the battery is correct,
but now I am not getting back up also.
Please find attached the Batter Status as per Service Center

Please guide me in this behalf.
Who is the right person to contact as Warranty is still there and Selling Duplicate Accessories by HP Dealers should be caught.

I visited the Place of Purchase, (Micro Peripherals) they routed me to Maha Electronics.
I also visited Maha Electronics on Apr 6, 2013, Service Call Report No L 31, they informed me Battery is good, but OS is problem.

Customer Care : S.NO[protected]
Now, my Battery is not working, Please assist in this concern

From: SALES [mailto:[protected]@microperipherals.org]
Sent: Tuesday, October 09, 2012 4:17 PM
To: 'Lalit Kumar'
Subject: RE: Batery Required - - Very Poor Response from HP

Hi Sir,

Pls find pricing for the Battery for Compaq Presario CQ42-233TU Notebook PC.

Original battery price: 3600/-
Tax: Vat extra @5%

Duplicate battery Price: 2000/-
Tax: Vat extra @5%

Delivery: 1 day from the date of P.O.
Validity: This price is valid till 7 days.

Thanks & regards,
Sushma. N,
M/s.Microperipherals,
# C-8 Ground Floor,
Madhura Nagar,Yousafguda,
Hyderabad-500 038.
Direct : +[protected].
E-mail : [protected]@microperipherals.org

Dear Sir,
An official from Micro peripherals have taken the Original Invoice copy and receipt from Maha Electronics on Apr 20th itself,

No response still now,
he told he will revert back on monday, but still today is Wednesday -- VERY VERY Poor Service from HP
These People are acting very very smart,,

One has come and taken the Receipt and the original invoice, the other is mailing as if they dont know...

Mr. Rupam,

Please handle this case and inform to higher Officials and take very strong action.

Already 6 days over, still no battery only stories happening

regards

respected sir i (jaswinder)have bought laptop of hp a4 vision amd processor on 22nov 2012 from fastrac computer ltd,s.c.o 63&70 dakshan marg sector 20 c chandigarh.its not working properly i used complaint regarding this to the seller but they r asking me to pay for overcome all issues related it .it is in guaranty.plz help me .[protected] my contact number house no-2171 sector 68 mohali is my address.m realy very much upset help me m pursuing PGDCA m not able to use laptop as i need it.i shall be thankful to u

sir , i purchase the hp pavilllion g6 2005ax model laptop and its a diwali offer that the gift of recive a nicon coolpix 16 megapixel camera by submitting the amount of rupees 2499/- . sir i always send the adress of my home but i does not recive my camera . i want my camera status my contact no is
[protected] or my mail adress is ajay [protected]@nokiamail.com. thank you for this act of kindness .i know that you answer my status of camera ....

Dear Sir/Madam,


HP Laserjet 3030 (Fax Machine) - Fax paper not printout some days. please, you accept our complaint.

Mob. No. [protected]

Regards,

Ginza Ind. Ltd., Delhi

Printer's problem not solved
My printer was not working since 07-04-13 that is out of warranty, the officer told me on site of authorized centre at redington india ltd, your printer’s problem would be resolved within two days. Problem is in print head becz black ink not given impression. The junior engineer from redington india ltd, gurgaon checked many times the problem showing same again and again finaly he said u need to purcahse a new print head.
I said ok and instant i had made payment 3000/- against defective printhead replacement also.
But today is[protected] there is no resolution for the same print head got changed but problem going on same way engeeniers are duffer and loosers.
They have no idea still and giving only rumour things...

This is my bad experience with authorized service centre redington india ltd. Sec-14 old dlf colony gurgaon and also with hp product