HP India Complaints & Reviews

dear sir,
myself ABHISHEK KUMAR, i had purchased hp laptop on 17/09/2012 for the extended warranty period of 3 years. I have sent all the scanned documents along with the demand draft of rupees 1750-/ nd already been confirmed by hp customer care about its receiving on 19/09/2012.

Here are my product nd purchase description:-
B6U28PA#ACJ
BATCH-5CD2330MGM
NB PC PAVILION G6-2103TU-HP
PLACE OF PURCHASE- GANPATI COMPUTERS, SHOP NO.114, JAI COMPLX,,ALWAR , RAJASTHAN-301001
BUYERS NAME --ABHISHEK KUMAR
E-MAIL ID - [protected]@gmail.com
REDEMPTION CODE NO- 5198942

Subject: HP diwali offer of Nikkon Coolpix camera on buying HP make Laptop

HP Reference: Redemption Reference Code - 5409918

I have purchased a HP Make Laptop Model No HP Pavilion G6-2202 TX with serial No5CD2367TOF on 13th November 2012 from CROMA, Kothrud, Pune store.

HP had a Diwali offer wherein the customer based on the type of HP Laptop purchased by them, a Nikkon Coolpix camera was offered. For the Laptop which I bought, I had to Pay Rs 2499/- to claim the offer . Also I was required to send following documents to claim the offer.

a) copy of invoice b) Sticker pasted on the Laptop box

c) Identity proof d)Demand draft of Rs 2499/-

To avail this offer, the customer had to complete the registration for claiming the Camera. This registration was done by CROMA staff on the same day when I bought the laptop. The Croma staff told me that my registration was succesfully done and I need to send the above documents to HP, but the gentleman did not inform me the due date for sending the documents. I had also told the CROMA staff that I am out of Pune for ten days and I would be able to send the documents after 22nd November 2012.

Subsequently, as told by CROMA staff , I received a e-mail from HP confirming my registration for the offer , indicating the necessary documents to be sent and delivery schedule for receiving the camera. But no where in the email, they mentioned the due date for this offer. This is the only official written communication from HP to me.

Accordingly , after coming back to pune , I sent the documents to HP office at Delhi on 23rd November by first fligh courier services and the documents where received by HP on 24th November 2012(as confirmed by HP). The documents were sent to following address.

HP Redemption Cell,
Solutions Integrated Marketing Services Pvt Ltd
24 & 30, Ground Floor
Okhla Industrial Estate, Phase III, New Delhi – 110020

Thereafter there was no communication from HP till 2nd December 2012, and the status shown on there website www.redemptionsupport.com upto 30th November was “ Registration succesfully completed, awaiting documents”.

On 30th November I called their toll free number[protected]which is very difficult to get) to inquire about my claim. I was told that my documents have not been received and I should send a mail to renuka.[protected]@solutions-intg.com. Accordingly I sent a mail. Surprisingly , I received a mail from [protected]@solutions-intg.com informing me that my documents were received after due date and my claim was rejected. Also the claim status on the website www.redemptionsupport.com showed that the claim was rejected which otherwise till 30th November 2012 showed as documents awaited.

I then sent e-mails to renuka.[protected]@solutions-intg.com, [protected]@solutions-intg.com but they did not responded till date. After talking to toll free number I was asked to write email to harpreet.[protected]@serco.com to know what happened to my claim. But nobody is either replying to me neither I have received my documents (Draft) till date.


VV Chitnis
[protected]
Pune

Hi
I purchased a laptop (HP probook 4530S , Serial Nu: CNU14118GP ) from computer care L.L.C , Bur Dubai , U.A.E. This product has international warranty as per bill,mannual and invoice recieved which is attached here with . Only because it is having international warranty , I have purchased it from dubai and CAME TO INDIA . Now I am facing an issue with keyboard , some of the keys are not working .
I made a call into customer care ( [protected] ) and logged a case for the same ( [protected] ). I forwarded the bill/invoice info to them in mail by scanning the bill copy . The international warranty is existing till JAN-2013.
Now HP is saying that the shop (Computer care , Dubai ) , From where I purchased this laptop is shipped this product for US not for UAE . This product is not shipped to sell in UAE so not supposed to sell in UAE so warranty will not be there . They are asking 5000 again for replacing keyboard with a new one now even the laptop is under international warranty
There is tag attached with laptop or laptop box saying that it should be sold in US only and written everywhere that it has international warranty.
So if they say it is shipped from for the US , how customer know about the shipping info of the product . I am having A VALID INVOICE/BILL from the shop from where I purchased it . And It is having international warranty too. So can you please help me to get justice on this case .
Thanks and Regards
Praveen Muttikkal

Sir,
I, Dr. Vijaya Bhaskar Reddy, brought an hp all in one pc in ezone, chandramall, chennai on 8/7/2012. The computer got a problem since the month of October. it has got no display when we switch on. I complained to the concerned and they replaced the mother board of pc. 10 days after the replacement of mother board, the same problem repeated. They changed the mother board again. Now the problem repeated after 2 days and mother board got replaced again. Now I got the same problem again on 11/12/12. I called the toll free number of the company and complained about the problem. Now they raised the issue of warranty. They told that the bill do not have the details of model number and serial number. Then I contacted the dealer and he wrote the serial number of the pc with his signature and seal and said that the invoice statement of bill itself contain the model number as hp Omni 1111in. The company rejected the bill copy saying that the model number should be hp Omni 120-1111in. I asked the dealer about the same thing. He said that, the company has provided them the same model number and he cannot change it.
The complaint numbers are CA1243925, CA1248935, and CA1256778. Please guide me sir. Here I am attaching the copy of corrected copy of bill.
Thanking you, sir.

By mistake i had send the scan copy of my barcode along with my demand draft for getting the camera which was a diwali offer and just now i came to know that i need to sent an original copy of barcode to revel the offer. So kindly suggest me what i should do now.

Redemption Code:5428543

Notebook Serial Number: 5CD2374QP3

This is with reference of your registration at www.hp.com/in/diwali 2012 under HP Diwali offer
I registered my claim one day late, as I was out of station. Your www.redemptionsupport.com
redemption team has summarily rejected my claim, despite projecting the fact and intervention by customer care team.
Now team is ending back the cheque but not my documents. Please intervene either to redeem or arrange to get back my complete documents, which may be used/misused.

Dear Sir/Madam,

I bought HP laptop on 06/11/2012 from Geonet IT Mall,Shop No G-1,Indra Chambers 1549/B,Sadashiv Peth,Opposite Maharashtra Mandal,Tilak Road
Pune - 411030.

Details Of Product:
Product Model : B4P24PA
Product Name : HP ENVY 6-1002tx Notebook PC
Product Serial Number : CND232028B
Invoice No : PUNE-TR/12-13/04335 Dated : 06/11/2012

When I start using the laptop i got problem with the left hinges , it making noise when open and close from the very first day. Then After on 20/11/2012 the hinges broken down , then i call to Geonet It Mall on[protected]/35 at 5.30 pm , they advised me to call the HP Service Care on [protected] but the line is closed. So i called HP on 21/11/2012 and registered the case (Case ID - [protected]) for Broken Hinges. Then their engineer came on 24/11/2012 and identify the problem he ordered the parts. But the parts that received are not enough to fix the problem. And other part i want was not available. I don't get any help till 03/12/2012 so i told them i[censored] don't fix my problem then replace my laptop. They took me on hold for another 3 days. Then i went to Geonet IT Mall from where i purchase the laptop the told me to go to HP Authorized Service Center of Pune (Simtech Pune) . Their they told me to wait for one day and they will replace my laptop. But on today 07/12/2012 they told your laptop can't be replaced you have to wait for part.

I wanted to replace my laptop but they are saying i registered case on 15th day and our replacement policy is only for 14 day. They are not solving my problem as well as not replacing my laptop. What can i do ?

I want replacement or refund.Please Help Me.
Hoping positive response from your side.

Thank You...

-Pratik Ithape
Mob : [protected]
E-mail :[protected]@yahoo.com

Had the Officejet 6600 HP for a couple of months now. While this printer prints and has not broken down like many of the other complaints it sounds like a mongoose chasing a rat inside every time it goes through the service cycle, WHAT IS WITH THE BANGING??? Also it won't print from my wife's computer which makes her mad and the downstream service tech (me) gets an ear-full every time she needs to print a document. She authorized me to get a quieter-compatible Canon and toss the HP. Well that about says it. And whats with the tiny ink cartridges?? They hold about 7ml. which is a little more than a teaspoon....pathetic.

Respected sir
I have purchased a HP laptop
Product Name
HP Pavilion g6-2XXX Series
Product Part No
Pavilion g6-2101Tu
Product Serial No
5CD2321RPL
from SK IT world on 10/11/2012, there was a gift offer with laptop, I have registration for this offer 15/11/2012 and got redemption code 5421163, after then I have dispatched all document with DD no 920331 dt[protected] worth amount of 2499 rupees according to the product offer ,
my postal (INDIAN POSTAL , SP RAMPURA PHUL 151103) receipt no EP[protected]IN , 22/11/2012 , SPEED POST INDIAN POSTAL ,
I had sent all document with in time bond date , but your company has rejected my offer to “ since document have been received beyond stipulated time frame.” But I had sent all document with date bond , so u can not rejected my offer , I have choosed your product with faith . I am your costumer , I have faith your esteem company and product. So please a check my document and approval my offer I will be very thankful to u
Thanks
Kashmir singh
Redemption code -5421163
[protected]@rediffmail.com

We are authorised distributor of TATA TISCON.WE have bought HP all in one PC and have contact for services for HP for 3 years.
Past 1 month PC is down and HP not able to get it serviced or provide replacements PC.
my complaint no is ----1-ca1243483, 2-ca 1233188 and your service co -ordinater (tanupriya ,Patna) always misbehave with us

01-oct- 2012 by chinnari sriharsha,redumption code[protected]
i ch.sriharsha purchased hp laptop g/6 2101tu (s/n5cd21825qf )pavilion/vide invoice no-14, of saga solutions visakhapatnam on[protected],the amount of 1133/-rs was sent to you to hp redumption cell for 3rd year warranty,the amountby cheque and it was also cleared , but so far iwas not received any letter from you i am requesting to kindly arrange to take early actoin , tthanking you
by ch.sriharsha s/ch.srinivasarao
flano.205,srikrishnatowers
apseb colony
butchiraju palem
nad kotha road
visakhapatnam-530027
cell nos-[protected], redumption code[protected]

We have purchase this new printer on 25.2.12 from Bits & Bytes, New Delhi.
It is not working properly, the printer has some mechanical problem. Please send your
Engineer to attend the complaint to the below mentoned address:

MRF Limited,
22-A, Shivaji Marg,
Najafgarh Road,
Near Moti Nagar,
New Delhi 110015
Phone:[protected]/7/8/9
Mobile: [protected]

I have purchase 2 nos of HP compaq 1902x computers for office purpose at CBRI Roorkee from local dealer (Mr. Nalin - ph. [protected]). One of the computer is not working i.e. not getting power on, since saturday i.e. 24.11.12, On request engineer from local dealer opened the computer and since then it is lying as it is and no one is attainding the call/complaints and trying to rectify the same by now i.e. today 30.11.12. The is quite embarassing and a branded company should not do such an act. Due to which i have lost reports/presentation etc. for important meetings and i could not work at all due to poor services.

Kindly take necessary action at the earliest please.

I , Dheeraj Mehta , not received your Nikone while a have dispatch all the document along with draft ( No. : 539321 ) of Rs. 2499/- on dated 15th Nov 2012.
The detail of my product , cheque & other detail are as
Product - HP Notebook Pavilion G6-2136 TX
Product Serial No - 5CD23126RV
Product No - B9K65PA#ACJ
Online Code - 5410785

It is requested to send the scheme product .

Thanks & Regards,
Dheeraj Mehta
A-44 , Shalimar Enclave , Kamla Nagar , Agra ( UP ) -282005
Contact : [protected]
E Mail : dheeraj.[protected]@yahoo.in

On 21st November 2012, I lodged a complaint with HP customer care vide reference no. [protected] in regard to problem with my newly purchased HP laptop (under warranty). On Saturday the 24th November, they find out the conclusion to replace the HDD and assured me, it will be replaced on Monday the 26th Nov. But, till today, Thursday the 29th Nov. no development at all.

I had to call more than 10 times at HP customer care, they simply ask to hold the line. The call is on Hold for more than 30 minutes each time and than shifted to main automated interactive reception and again the same repetition of inquiries.

HP customer care gave a local landline number for service center named Redington India, Kolkata[protected] and to my wonder, no one pick-up the call at this number, perhaps they know only complaints will be coming in through this number hence, they dont pick it up at all. More than 20 times, I tried this number in 3 days but no response at all. Ultimately, I had to call customer care once again to obtain alternate numbers, than only I was able to talk to them, only to know that they cant help me at all. Service center denied to give HP Manager contact numbers also mentioning they do not have the numbers.

I had to call once again customer care to get the contact numbers of HP Manager named Arunima Ghosh[protected]. Again to my wonder, no one pick-up this number also even after trying more than 7 times in 2 days.

I am in doubt, whether the company has intention to resolve my issue. Company and its service centers bound me to take some strict legal actions.

Registration Details:

Registration Date: 26 OCT 2012
Redemption Code:5334650
Nmae: Umesh g Kale
Address: Laxmi krupa society, near kale lay out, wadgaon road,yavatmal.
purchase from: geonet mall hp laptop, oppmaharastra mandal,tilak road,pune.
email: [protected]@gmail.com
mob:[protected].

Product Details:
Product Name HP[protected]TU

Claim Approval Status:

Claim Received Date Nov 5 2012 Claim Validation Status Rejected
Remarks Dear customer we would like to inform you that your claim for free gift has been rejected since document have been received beyond stipulated time frame.

Gift Dispatch Details
Gift Name Nikon Coolpix 16Mp Digital Camera
Date of Dispatch Waybill No
Courier Name Delivery Status

Powered by : Solutions

so please check the status and send gift otherwise I want to get back my DD so please help me in this regard.

IHAVE PURCHASED HP LAPTOP PAVILION G-6 WHICH ENTILLED DIGITAL NIKKON 16 MP CAMERA WITH WORTH 2499/. I HAVE MADE DRAFT OF 2499 . MY DOCUMENTS RECEIEVE AT YOUR ADDRESS ON 21/11/2012 WITH MARUTI COURIER(DOC NO[protected]. BUT STILL NO MAIL NO RESPONSE FROM YOUR SIDE .ITS NOT POSSIBLE TO CALL YOU AS THERE IS NO CONTACT NO.PLS RESOLVE IMMEDIATELY.(MY REDEMPTION CODE IS[protected]

I bought my HP Photosmart B110a on Jan-20-2011. After a year, my demo cartridges finished. So, I purchased new HP 862 Genuine cartridges from Gateway Peripherals, New Delhi on 22-Nov-2012. When I installed my cartridges, an error "Ink System Failure" is flashing On printer's screen. But the thing is that, after I printed 2 Alignment pages, I am getting error Low ink levels. On the box, it is written that 300 Pages for Cyan, Magenta and Yellow each and 250 pages for black. Then how can the cartridges finish after printing 2 pages? When I contacted HP helpline they instructed me to clean the printhead as black colour was not coming out and the same error was flashing. HP says that your printer is more than 1 years old, so we can't help you. And they are saying that your printer's printheads needs to be changed and the cost for same is whooping Rs.3500. While the printer's cost is about 8,000. It will be a huge loss for me. Please help me.........!

Sir, i have bought a hp laptop on the date 27 October-2012 from an agency of hp situated in Surat. And i gave my home adders to deliver the assured gift (Nikon COOLPIX 16mp digital camera), but as my home address is in a village and so unreachable by courier agency, therefore they mentioned my claim as non serviceable. Now by giving an address of my relative in city, i want to receive that gift as early as possible. help me out please............

I bought the HP Envy 4 1002tx on October 5th and the very next day I found few issues with the Battery Backup and the Graphics card. After I logged a call with the HP customer care the Engineer visited my place and declared the Ultrabook DOA. After waiting for almost one week I got the ultrabook replaced.



After I got the new Ultrabook I upgraded the laptop to Windows 8 with the help of HP customer care and this entire process took almost 3 weeks. After this I noticed that the backup issue again and informed the HP team. The engineer visited my place and updated the BIOS, After updating the BIOS we checked the battery again and I was hardly getting 2 Hrs backup. The Engineer again confirmed there is some issue with the battery and informed me that I will be informed about the progress. Since I didn’t get any update I sent a email to the HP vendor who sent the Engineer. Unfortunately nobody responded to my email.

On 21st I got a call from HP (Mr.Vikas) saying that the parts are not available for the Ultrabook and will be updated once they have the stock.

Here the point to be noticed is that I am taking about HP Ultrabook which HP claims to have 8+ hours of battery backup fails to provide a minimum backup of 3hrs which even a normal laptop gives.