HP India Complaints & Reviews

1. I purchased a brand new HP laptop on 14 Nov 2012.

2. On 05 Dec it developed a fault, due to a cooling fan.

3. Complaint registered on 05 Dec with HP consumer care. Case ID - [protected]. Case referred to Simptech Computronics Pvt Ltd Pune, who have not responded at all.

4. Till date no action taken, No replacement has been provided for the defective laptop neither has any corrective action been taken.

PRINTER IS NOT WORKING PROPERLY SOME KIND OF BLOCKAGE IN TRAY....WANT TO REPAIR AND REPLACE IT FAST BECAUSE MANY URGENT WORK IS DONE BY PRINTER...! WE BUY IN OCTOBER

COULD NOT GET CAMERA UNDER HP DIWALI OFFER

This is with reference to my various mail to HP [protected]@hp.com
I have purchasedHP Omin allin one PC.
I also filled hp diwali offer registration form on hp site for Nikon Cool pix 16Mp Digital Camera. My redemption code-5401986 on 11-11-12
I have also sent my documents bar code sticker, id proof, check of Rs2499/ and invoice purchase copy to the following address by Speed Post
HP REDEMPTION CELL,
SOLUTIONS INTEGRATED MARKETING SERVICES PVT LTD
24&30 GROUND FLOOR
OKHLA INDUSTRIAL ESTATE. PHASE-3
NEW DELHI-110020
They have received all relevant documents and Claim Validation Status is approved.
They have sent my gift by courier but it has returned, upon contacting customer care of the courier service I came to know the reason of returning is - they have called me but unble to reach my mobile.

Please help me to get my gift as my detail as follows:

Registration Date-Nov 11 2012 Redemption Code-
5401986
Name-Rakesh Kumar
[protected]@sify.com
My mobile no is [protected]

I have bought new HP laptop which is defective (keyboard problem). i have checked it and reported within an hour.
but they rejected to replace the defective product and said that's your product and you have to deal with it. really irresponsible answer.
really irritated with the service and response.

Really worst service and lots defective products with these people's.

i gurpreet singh buy a new HP lcd monitor mobel no hp2309m 23 inch fro few months i am facing a problem in my lcd (blackness in both left and right sides)and i logged a complaint regarding this problem on hp consumer care on 27 oct 2012 and they give me a ref no CA1245101 and their service engg visit my home to replace my lcd but the lcd company provided me is in very rough and faulty condition and i refuse to accept the lcd and service engg again came after few day and he bring same old faulty and scrached lcd so again refused to accept lcd i demand him new lcd and at this time they commited me providind the new lcd or new panel but now they are not responding me pls resolve my queery my cont no is [protected] my email id is [protected]@yahoo.in
and hp consumer care no is [protected]
and hp service center no is [protected],3023003

I have purchased HP Pavilion g6- 2101Tu Laptop.
I also filled hp diwali offer registration form on hp site for Nikon Cool pix 16Mp Digital Camera. My redemption code-5362248 on 31-10-12
I have also sent my documents bar code sticker, id proof, check of Rs2499/ and invoice purchase copy to the following address by Speed Post
HP REDEMPTION CELL,
SOLUTIONS INTEGRATED MARKETING SERVICES PVT LTD
24&30 GROUND FLOOR
OKHLA INDUSTRIAL ESTATE. PHASE-3
NEW DELHI-110020
They have received all relevant documents on Nov 5 2012 and Claim Validation Status is approved.
They have sent my gift by courier but it has returned, upon contacting customer care of the courier service I came to know the reason of returning is - they missed my street name in the address portion though I have supplied the right address but again I have provided the address again on 28.11.2012. Still now they have not sent my gift. I have requested several times for sending my gift again but I have not got any reply.

Please help me to get my gift otherwise return my check Rs-2499/-
My mobile no is [protected]

Sir,

I have purchased a laptop HP Pavilion G6-2103TU 5CD21744L9 Core I 5/4GB/500GB/15.6/WIN 7 through e-Books Computers & Accessores, Tirupati vide Tax Invoice No. 137 dated[protected]. I have send a Demand Draft bearing No. 509396 dated[protected] for an amount of Rs.1,133/- in faour of Solution Integrated Marketing Services Pvt. Ltd, New Delhi for Additional Warranty period.

My Redemption reference code is : 5118555

But, till now, no certificate or confirmation received from your end.

Hence, Please send the certificate immediately to the following address:

BHARATH VMP
S/O. V MOHAN
FLAT NO.105, NORTH WING
SRINIDHI RECIDENDY
OPP. LINE OF SRIVARI SANNIDHI
SIVAJYOTHI NAGAR
TIRUPATI - 517 507


Yours
Bharath vmp

sir maine apne printer ki 2200 rs dekar two year ki warranty badvayi thi jisme ak bar service bhi le chuka hu par ab dobara call lock karane par company use out of waranty batati hai jiske karan mera kam bhadit ho gaya aur maine teacher vacency me form on line nahi submit kar paya jiske karan mera 7 tarikh se lekar ab tak 20 tak dailya[protected] ka loss ho raha and printer abhi bhi kharab pada hua jiske prati company bilkul bhi responsibilty nahi dikha rahi hai ata mai chahta hu ki mera printer jald se jald replace kara kar mera hue nuksan ki bharpai karayi jaye maine isme apne bill ki copy and two year warrant ki carapack copy apko attech kar raha hu kripa isko dekh le

dear sir,
myself ABHISHEK KUMAR, i had purchased hp laptop on 17/09/2012 for the extended warranty period of 3 years. I have sent all the scanned documents along with the demand draft of rupees 1750-/ nd already been confirmed by hp customer care about its receiving on 19/09/2012.

Here are my product nd purchase description:-
B6U28PA#ACJ
BATCH-5CD2330MGM
NB PC PAVILION G6-2103TU-HP
PLACE OF PURCHASE- GANPATI COMPUTERS, SHOP NO.114, JAI COMPLX,,ALWAR , RAJASTHAN-301001
BUYERS NAME --ABHISHEK KUMAR
E-MAIL ID - [protected]@gmail.com
REDEMPTION CODE NO- 5198942

Subject: HP diwali offer of Nikkon Coolpix camera on buying HP make Laptop

HP Reference: Redemption Reference Code - 5409918

I have purchased a HP Make Laptop Model No HP Pavilion G6-2202 TX with serial No5CD2367TOF on 13th November 2012 from CROMA, Kothrud, Pune store.

HP had a Diwali offer wherein the customer based on the type of HP Laptop purchased by them, a Nikkon Coolpix camera was offered. For the Laptop which I bought, I had to Pay Rs 2499/- to claim the offer . Also I was required to send following documents to claim the offer.

a) copy of invoice b) Sticker pasted on the Laptop box

c) Identity proof d)Demand draft of Rs 2499/-

To avail this offer, the customer had to complete the registration for claiming the Camera. This registration was done by CROMA staff on the same day when I bought the laptop. The Croma staff told me that my registration was succesfully done and I need to send the above documents to HP, but the gentleman did not inform me the due date for sending the documents. I had also told the CROMA staff that I am out of Pune for ten days and I would be able to send the documents after 22nd November 2012.

Subsequently, as told by CROMA staff , I received a e-mail from HP confirming my registration for the offer , indicating the necessary documents to be sent and delivery schedule for receiving the camera. But no where in the email, they mentioned the due date for this offer. This is the only official written communication from HP to me.

Accordingly , after coming back to pune , I sent the documents to HP office at Delhi on 23rd November by first fligh courier services and the documents where received by HP on 24th November 2012(as confirmed by HP). The documents were sent to following address.

HP Redemption Cell,
Solutions Integrated Marketing Services Pvt Ltd
24 & 30, Ground Floor
Okhla Industrial Estate, Phase III, New Delhi – 110020

Thereafter there was no communication from HP till 2nd December 2012, and the status shown on there website www.redemptionsupport.com upto 30th November was “ Registration succesfully completed, awaiting documents”.

On 30th November I called their toll free number[protected]which is very difficult to get) to inquire about my claim. I was told that my documents have not been received and I should send a mail to renuka.[protected]@solutions-intg.com. Accordingly I sent a mail. Surprisingly , I received a mail from [protected]@solutions-intg.com informing me that my documents were received after due date and my claim was rejected. Also the claim status on the website www.redemptionsupport.com showed that the claim was rejected which otherwise till 30th November 2012 showed as documents awaited.

I then sent e-mails to renuka.[protected]@solutions-intg.com, [protected]@solutions-intg.com but they did not responded till date. After talking to toll free number I was asked to write email to harpreet.[protected]@serco.com to know what happened to my claim. But nobody is either replying to me neither I have received my documents (Draft) till date.


VV Chitnis
[protected]
Pune

Hi
I purchased a laptop (HP probook 4530S , Serial Nu: CNU14118GP ) from computer care L.L.C , Bur Dubai , U.A.E. This product has international warranty as per bill,mannual and invoice recieved which is attached here with . Only because it is having international warranty , I have purchased it from dubai and CAME TO INDIA . Now I am facing an issue with keyboard , some of the keys are not working .
I made a call into customer care ( [protected] ) and logged a case for the same ( [protected] ). I forwarded the bill/invoice info to them in mail by scanning the bill copy . The international warranty is existing till JAN-2013.
Now HP is saying that the shop (Computer care , Dubai ) , From where I purchased this laptop is shipped this product for US not for UAE . This product is not shipped to sell in UAE so not supposed to sell in UAE so warranty will not be there . They are asking 5000 again for replacing keyboard with a new one now even the laptop is under international warranty
There is tag attached with laptop or laptop box saying that it should be sold in US only and written everywhere that it has international warranty.
So if they say it is shipped from for the US , how customer know about the shipping info of the product . I am having A VALID INVOICE/BILL from the shop from where I purchased it . And It is having international warranty too. So can you please help me to get justice on this case .
Thanks and Regards
Praveen Muttikkal

Sir,
I, Dr. Vijaya Bhaskar Reddy, brought an hp all in one pc in ezone, chandramall, chennai on 8/7/2012. The computer got a problem since the month of October. it has got no display when we switch on. I complained to the concerned and they replaced the mother board of pc. 10 days after the replacement of mother board, the same problem repeated. They changed the mother board again. Now the problem repeated after 2 days and mother board got replaced again. Now I got the same problem again on 11/12/12. I called the toll free number of the company and complained about the problem. Now they raised the issue of warranty. They told that the bill do not have the details of model number and serial number. Then I contacted the dealer and he wrote the serial number of the pc with his signature and seal and said that the invoice statement of bill itself contain the model number as hp Omni 1111in. The company rejected the bill copy saying that the model number should be hp Omni 120-1111in. I asked the dealer about the same thing. He said that, the company has provided them the same model number and he cannot change it.
The complaint numbers are CA1243925, CA1248935, and CA1256778. Please guide me sir. Here I am attaching the copy of corrected copy of bill.
Thanking you, sir.

By mistake i had send the scan copy of my barcode along with my demand draft for getting the camera which was a diwali offer and just now i came to know that i need to sent an original copy of barcode to revel the offer. So kindly suggest me what i should do now.

Redemption Code:5428543

Notebook Serial Number: 5CD2374QP3

This is with reference of your registration at www.hp.com/in/diwali 2012 under HP Diwali offer
I registered my claim one day late, as I was out of station. Your www.redemptionsupport.com
redemption team has summarily rejected my claim, despite projecting the fact and intervention by customer care team.
Now team is ending back the cheque but not my documents. Please intervene either to redeem or arrange to get back my complete documents, which may be used/misused.

Dear Sir/Madam,

I bought HP laptop on 06/11/2012 from Geonet IT Mall,Shop No G-1,Indra Chambers 1549/B,Sadashiv Peth,Opposite Maharashtra Mandal,Tilak Road
Pune - 411030.

Details Of Product:
Product Model : B4P24PA
Product Name : HP ENVY 6-1002tx Notebook PC
Product Serial Number : CND232028B
Invoice No : PUNE-TR/12-13/04335 Dated : 06/11/2012

When I start using the laptop i got problem with the left hinges , it making noise when open and close from the very first day. Then After on 20/11/2012 the hinges broken down , then i call to Geonet It Mall on[protected]/35 at 5.30 pm , they advised me to call the HP Service Care on [protected] but the line is closed. So i called HP on 21/11/2012 and registered the case (Case ID - [protected]) for Broken Hinges. Then their engineer came on 24/11/2012 and identify the problem he ordered the parts. But the parts that received are not enough to fix the problem. And other part i want was not available. I don't get any help till 03/12/2012 so i told them i[censored] don't fix my problem then replace my laptop. They took me on hold for another 3 days. Then i went to Geonet IT Mall from where i purchase the laptop the told me to go to HP Authorized Service Center of Pune (Simtech Pune) . Their they told me to wait for one day and they will replace my laptop. But on today 07/12/2012 they told your laptop can't be replaced you have to wait for part.

I wanted to replace my laptop but they are saying i registered case on 15th day and our replacement policy is only for 14 day. They are not solving my problem as well as not replacing my laptop. What can i do ?

I want replacement or refund.Please Help Me.
Hoping positive response from your side.

Thank You...

-Pratik Ithape
Mob : [protected]
E-mail :[protected]@yahoo.com

Had the Officejet 6600 HP for a couple of months now. While this printer prints and has not broken down like many of the other complaints it sounds like a mongoose chasing a rat inside every time it goes through the service cycle, WHAT IS WITH THE BANGING??? Also it won't print from my wife's computer which makes her mad and the downstream service tech (me) gets an ear-full every time she needs to print a document. She authorized me to get a quieter-compatible Canon and toss the HP. Well that about says it. And whats with the tiny ink cartridges?? They hold about 7ml. which is a little more than a teaspoon....pathetic.

Respected sir
I have purchased a HP laptop
Product Name
HP Pavilion g6-2XXX Series
Product Part No
Pavilion g6-2101Tu
Product Serial No
5CD2321RPL
from SK IT world on 10/11/2012, there was a gift offer with laptop, I have registration for this offer 15/11/2012 and got redemption code 5421163, after then I have dispatched all document with DD no 920331 dt[protected] worth amount of 2499 rupees according to the product offer ,
my postal (INDIAN POSTAL , SP RAMPURA PHUL 151103) receipt no EP[protected]IN , 22/11/2012 , SPEED POST INDIAN POSTAL ,
I had sent all document with in time bond date , but your company has rejected my offer to “ since document have been received beyond stipulated time frame.” But I had sent all document with date bond , so u can not rejected my offer , I have choosed your product with faith . I am your costumer , I have faith your esteem company and product. So please a check my document and approval my offer I will be very thankful to u
Thanks
Kashmir singh
Redemption code -5421163
[protected]@rediffmail.com

We are authorised distributor of TATA TISCON.WE have bought HP all in one PC and have contact for services for HP for 3 years.
Past 1 month PC is down and HP not able to get it serviced or provide replacements PC.
my complaint no is ----1-ca1243483, 2-ca 1233188 and your service co -ordinater (tanupriya ,Patna) always misbehave with us

01-oct- 2012 by chinnari sriharsha,redumption code[protected]
i ch.sriharsha purchased hp laptop g/6 2101tu (s/n5cd21825qf )pavilion/vide invoice no-14, of saga solutions visakhapatnam on[protected],the amount of 1133/-rs was sent to you to hp redumption cell for 3rd year warranty,the amountby cheque and it was also cleared , but so far iwas not received any letter from you i am requesting to kindly arrange to take early actoin , tthanking you
by ch.sriharsha s/ch.srinivasarao
flano.205,srikrishnatowers
apseb colony
butchiraju palem
nad kotha road
visakhapatnam-530027
cell nos-[protected], redumption code[protected]

We have purchase this new printer on 25.2.12 from Bits & Bytes, New Delhi.
It is not working properly, the printer has some mechanical problem. Please send your
Engineer to attend the complaint to the below mentoned address:

MRF Limited,
22-A, Shivaji Marg,
Najafgarh Road,
Near Moti Nagar,
New Delhi 110015
Phone:[protected]/7/8/9
Mobile: [protected]