HP India Complaints & Reviews

i have bought a hp compaq presario laptop 3 years ago. last september i have paid rs. 6000 for renewing my warranty. but till now it has not being increased, also whenever i ask them for money back they ask me to call them back later. i have got the receipt of rs. 6000 that i have paid them.

i send my documents and a check for warranty extention of three years but had not got any reply or information regarding warranty.

i have purchased a hp laptop 2000(s/no:5cb2522dtc) with 3 year warranty from lapcomp shop no:107B, but the company shows that the warranty is valid for only 1 year.

myself anirban mondal, mob no:[protected], email id:ani.chem.[protected]@gmail.com

As per my previous complains to HP COMPUTERS regarding the cheating done with me by the HP COMPUTER dealer (TECHSMART SYSTEMS PVT.LTD SALES OFFICE 1/122 GF, SHANKER ROAD OLD RAJINDER NAGAR NEW DELHI 110060). EMAIL ID:[protected]@rediffmail.com PH:[protected] salesman who sold me HP SLATEBOOK X2 by telling me that it would give me 10 hrs as per my requirements i.e (playing games and high multimedia use). Nothing is being done.
Girija TS India Customer Relations Case Manager APJ Quality and Customer Assurance
PPS - CSS
Ph:[protected]
Email address: girija.[protected]@hp.com and HP COMPUTERS product engineer Mr. Paul Amalraj are Forcing me believe to that I am wrong and HP COMPUTERS is not liable to what their dealer has told me to sell HP COMPUTER product i.e. SLATEBOOK X2 to me. They are calling me and repeatedly telling me the same thing over and over again that to get maximum battery life out of SLATEBOOK X2 I will have to use it in low power state which is totally opposite of what their dealer salesman told me. I specifically told the dealer that I would be using it for gaming and high multimedia use. This is very wrong on HP COMPUTERS dealer’s part to sell me this product by giving wrong information.

This is to inform that not only HP dealers cheat people by giving wrong information about HP product to sell HP products but your customer care service is even worst. Today I got a call from your Customer Relations Case Manager (GIRIJA TS) (EMAIL ID: girija.[protected]@hp.com) regarding my complain for HP SLATEBOOK X2 POOR BATTERY LIFE She is telling me that nothing can be done about your complain. SHE called me at 2:43 pm on 25/9/2013 and told me now nothing can be done about this now you also know that no tablet can give 12 to 14 hrs of battery backup. Then after argueing with her about the misleading information given to me by HP dealer TECHSMART SYSTEMS PVT.LTD SALES OFFICE 1/122 GF,SHANKER ROAD OLD RAJINDER NAGAR NEW DELHI 110060 about the battery back GIRIJA TS told me that has the dealer given me in writing that the tablet would give me 12 to 14hrs of battery backup or given me any specs sheet regarding this I said no but I am sure of this that their salesman said sir I can confirm you that the tablet will give you between 12 to 14 hrs of battery backup. I also told her that good battery back is the main criteria for me to buy the HP SLATEBBOK X2 tablet. Then she told me sorry sir we cannot do anything about this now and put my phone on hold and 2 to 3 mins disconnected my phone.
This is really very nice on HP COMPUTERS behalf how they treat their customers complain by doing these things calling them and telling them that nothing can be done about their complain and putting their phone on hold.

With reference to the last complain send to you about HP Customer Relations Case Managar Girija TS(Email id: girija.[protected]@hp.com Tel: +[protected] Hewlett-Packard Company Bangalore – 560066 Karnataka, India) now she has send me this mail telling me that it is understood that the information about battery backup was not given by the dealer. How can she come to this conclusion that the information about battery back up was not given to me by the dealer. She is coming up with her own conclusions. WITH ALL DUE RESPECT THIS IS NOT RIGHT. HP COMPUTERS ARE NOT TAKING UP FOR THEIR DEALER MIS GUIDING AND PUTTING EVERY THING ON ME BY SAYING NOTHING CAN BE DONE NOW.

my redemption code is 6849595
you have received my full document on 13nhttp://www.consumercomplaints.in/img/arrow1.pngov2013
till date I have not received promotional diwali offer of 1 years Norton anti virus and additional 2 years hp warranty

my redemption code is 7263120.i hadn't get my h.p products yet, despite of doing my completion of form and sending of required documents and amount in the address given by h.p.i had registered before 23 january and i had send the complete form on 28 january via speed post. hopefully a necessary action will be taken by you so that i can get my products as soon as possible.

dear sir i hav sent all the documents to u but still not recived the gift my redemption code is7854984

DEAR SIR,
I HAVE PURCHASE LAPTOAP IN MONTH OF 10 MAY SIR I HAVE NOT RECEVIED MY REDEMPTION GIFTM MY REDEMPTION CODE IS[protected] SO PLEASE CO-ORDINATE AND SEND MY GIFT AS SOON AS POSSIBLE. I HAVE SEND MY MAIL ID ALSO [protected]@ubmail.com

Cordless mouse has been delivered by Redemption cell, New Delhi through Redemption Code No - 6253600 vide No AWB[protected]. But the same has not been received and returned to Redemption Cell, New Delhi through Blue Dart Courier showing reason of house closed which is not correct. The same has been received by Redemption Cell, New Delhi vide No [protected]. Hence you are requested to redeliver the product to the same address. My mobile No is [protected].

Dear Sir,

We apologize for any inconvenience caused. The matters that you have brought to our notice are being addressed on priority and our team will get in touch with you soon. Thank you for sharing your contact details with us.

Warm Regards,
Reliance Digital.

Dear Sir,

Still no clue where does my claim stand, nor i have got any confirmation for 2 year Extended warranty. HP laptop, s Solutions digitas are still playing with the festive offer. when are they going to provide me the extended warranty for my laptop is still unknown

still wait for my solution