HP India Complaints & Reviews

HP should employ / give dealership to professional attitude people

camera — To receive Camera

i purchase laptop(compaq cq60 101au) there is offer of camera. i fill up the form for camera and i get redemption code also that is(AP4EBFEEAW) i send it with DD and paper cutting of serial no that is(DD/No- 079727, and s/n- (s)2CE838BGDR) to the given address that is (HP REDEMPTION CELL, FIRST FLOUR A-2, OKHLA INDUSTRIAL AREA, PHASE 1) but i cannot get it.
let me answer that.

HP REDEMPTION CELL
COULD NOT GET CAMERA
Registration Details:

Registration Date: 14 Nov 2012
Redemption Code:5413578
Name: Deepak Yadav
Address: Kendriya Vidyalaya Staff Quarters, Srinivasa Nagar, Panangadi Road, SIVAGANGA (Tamilnadu) Pin-630561
Purchase from: Grace Computers Simakkal, Madurai.
email: [protected]@yahoo.com
mob:[protected].

Product Details:
Product Name HP Laptop Pavilion g6 2016tx

After the Full Formality I have Received This Mail From HP REDEMPTION CELL.

Dear Customer

Redemption Code: 5413578

Notebook Serial Number: 5CD2312RWR


This is with reference to your registration at www.hp.com/in/diwali 2012 under HP Diwali Offer, we would like to update that we have received your claim documents on 19-November-2012 and the same is approved for a Nikon COOLPIX 16MP, 6 X optical Zoom Camera worth Rs 6, 950/- on your notebook/desktop, subject to adherence of offer's terms and conditions.

The dispatch of the Camera would take 10 days from the date of submission of claim documents at HP Redemption Cell subject to approval of the claim.

You can also see latest update of your claim visiting at www.redemptionsupport.com.

In case of any further query or assistance, please send us email at [protected]@solutions-intg.com.

Thanks & regards,
HP Redemption Cell

and after that I sent there many E-Mails but til today you are not sent my gift.

so please check the status and send my gift otherwise I want to get back my DD of Rs.2499/- so please help me in this regard.

Registration Date: 15 Nov 2012
Redemption Code:5420771
Name: mohd anwar
Address: plot no-248 mahadra nagar near sahu kirana store nagpur Pin-4400147
Purchase from:micro world computer nagpur.
email: khan.[protected]@gmail.com
mob:[protected].

Product Details:
Product Name HP Laptop Pavilion g6
COULD NOT GET CAMERA AND DD till date plz response as early as possible

HP — for claim of gifts

sir i bought hp pc and registerd i was claimed to get free gifts for it .as my dealer said i registerd it and i sended them the documents they required in post.still now i havenot received any mail or gifts .when i asked to dealer about it he says we the customer has to talk to company directly and i sended them messages but no reply from them...

my contact no is -[protected]

HP Laptop — non receivement of gift

I purchased a hp laptop model no:dv 2910 TX (serial no:2ce8361F7Z).i was told that a kodak digital cam will be gifted if a dd of rs 990/-, xerox of the bill and the piece of card board containing serial no etc is sent.I have sent all the documents and dd butstill i did not received my cam.

I HAD PURCHASED A LAPTOP FROM JUMBO ELECTRONICS CORPORATION PVT LTD ON 2 FEB 2009 WHOSE BILL NO IS 1788. LAPTOP MODEL SERIAL NO. IS 8382F84. I HAD RECIEVED AN OFFER FOR HOME THEATRE SYSTEM ON IT. BUT I HAVE BEEN IN TROUBLE IN RECEIVING IT. I COULD NOT GET THE INFORMATION WHERE TO APPLY FOR IT. SO U R REQUESTED TO HELP ME IN THIS MATTER.
THANKING U
SANJEEV GUPTA

waiting for your positive feedback...

HP — battery issue

my battery was giving 3 and half hors back up ,when i purchased it........but now its giving only 15-20minutes BACKUP...........i lodged a complaint at my nearest service centre on 3 rd august........but still it wasn't replaced.............can i know the reason????????????????????????and my warranty did expired on 10th august 2011.......MY CASE NO IS::::::[protected]

As per their special OFFER, I applied for the gift of Philips Home Theatre to HP Redemption Cell, A 2, Okhla Industrial Area, Phase I, New Delhi 110020.

I was allotted redemption no. J487AIXIXU.

The date of purchase of HP LAP TOP IS 6 FEB 2009, from M/s Gigahertz, Lokhandwala Complex, Andheri West, Mumbai 400053.

I have bought a Hp Pavilion Dv4-1412Tu Notebook PC on 16-Jan-2010. Under a special scheme I was offered a Videocon 22" LCD @ INR 9000 (inclusive all). I have sent all the required documents & payment on 18-Jan-2010. I was promised that I will receive this gift within 2 months. Now it has been three months & I have yet not received my LCD. On calling at the number given on their website, nobody answers the phone & I get only a pre recorded message. I have sent number of e-mails at the address provided, but there is no response. On the website it states that the claim has been approved, payment is cleared, etc, but no status when the LCD will be delivered.
Details for the same are as hereunder:
Notebook serial Number CND935023R
Redemption Code J17VO0HZCV
My handphone number [protected].

I hope that by registering my complaint here, I'll get a response & deliverance.

Thanks & Regards,
Anuj Kumar Bansal

HP — Gift not received

I have won a gift (T. Shirt) on probably 10 th August 2010 but yet not receive this gift.why?
My details are follows :
Name : Krishnendu Nayek.
Address : Vill. - Kalaberia, P.O. - Charabarh, P.S. - Bhagwanpur, Dist. - Purba Medinipur, Pin. - 721626.
20 digit No. - CB337Z 3E3H SEDTXP RJY7
Mobile : [protected].
user id - nayekxerox

I got two prizes from HP Spin&Win program. One is K209a Printer on 9/9/10 and The 2nd one is a Digital Thermo meter. Till this date, i did nt get any information from HP side. I wrote a mail to HP regrding with this complaint, but, no repsponse at all....

What a company

HP Officejet Pro 8000 — No printers and Paper LED Blinks

Sir/Madam,
It does not prints any thing, if print command is given then paper feed LED start blinking even after pressing that button , nothing happens.
serial no. NT97B240GH
regulatory serial no. SNPRC-0702-01

Phone[protected]Lt Cdr AA Seikh)

HP Officejet Pro 8000 — Thanks for your kind support

Dear Sir/Madam,
Yesterday i logged a complain regarding HP Office jet Pro 8000 regarding paper LED blinks continuously,
It is rectified today so please disregard that.
my phone[protected]

I have purchased laptop HP Pavilion g6-2XXX series and I have registered within due date and sent the claim documents within due date specified, but still the remarks says that
Remarks : Dear customer, we have received online registraion pls send complete claim documents as stated in terms & conditions to Redemption Cell within due date.

I have sent the DD as well, if we try the customer care no given, nobody dares to pick the call also. I have sent so many mails but still no response from them. Please enquire on this.

Pramod.[protected]@hotmail.com
Cell no - [protected]

HP pavilion desktop computer — Poor service

My TFT has some problem with it. So I called customer care regarding it. After so much of tantrums like removing cord from back side of computer, opening of cpu, removing RAM etc, they registered my complaint as fault in motherboard. CA number: CA1050887. It was around 17th Jan 2011. Then after so much calling to service centre atlast they came and told that TFT is faulty not motherboard.

Then they asked us to fax the bill with tin number to hp centre. As per them, seprately TFT and HP system has different warranty period. But we purchased it together and it comes under 3 year warranty. As you have all the details so I think it should be handled from your side only. It is not our duty to fax it. Even when I faxed them the printed version, they asked me to send retail invoice. Then again I sent it. Then they had another issue of over-writing which was done by dealer itself. Then they asked me to bring new retail invoice from dealer but luckily that dealer is closed now. So they considered it (Strange!!). They considered it, that means they were creating havoc for us without any reason.

Then after 1 week another engineer came and confirmed the problem of TFT which we knew from the beginning. He gave us new CA number as CA1052607.
And asked us to wait for another one week, so that service centre people can inform us regarding dispatch of new TFT. But as expected they did not turn up. So at last we called them regarding this. So they asked for another one week. Then again we called regarding this now they are saying that model is not available and as far as I got their point they are not commiting anything so it can take another 2-3 months.

It is really insane to wait for too long. As I work in software firm and I need system 24x7, especially on weekends. I arranged new monitor but that too is having same problem. And as per their customer support and so called engineers that is also defected although that monitor is working on different CPUs. I do not know what type of knowledge they are providing to engineers. As far as I have seen the problem is with CPU and TFT both. Situation has again come to same initial phase. And I am getting no reply from HP people after your confirmation of replying on next business day. Even today I called them regarding my second problem i.e. CPU when my previous problem still persists and they have given me new case ID: CA1060781. I am really traumatised and anyone who will be going through this process. I do not have any hopes from their engineers or service centre people after more than one month of waiting.

I have never seen this type of pathetic service before while purchasing other electronic items and rather I do not want to see this type of discouraging service again.
I am regretting my decision to deal with HP for Personal Computer and I wont be repeating my wrong decision in next purchase.

Now it is more than a month from the time I registered complaint. My problem still persists and I think more than that. It only shows me poor services. HP do not care about customer's inconvinience.
And let me tell you this is the second problem I am going through in these 2 and a half years. And their customer care people says that it is general and nominal.

HP Gas — Issue of New Connection

Kiran Gas agency is not issuing me a new gas connection.Trying for the last one month. I have submitted all the required documents but still no hope. I have got really frustrated by their behavior. I think its impossible to get a new connection from them.

Came to know from one agent that he will provide me a new HP gas connection immediately. How come he is able to provide me a new gas connection?

Just because I am innocent and am saying truth, they are troubling me. If i had said wrong statements in the beginning itself and have bribed them, they would have given me the connection long time back.

This is just my feelings which i am sharing with you. I will now never try to get a connection with HP and also not recommend anyone to get a connection with HP.

Hindustan petroleum limited is one of the largest domestic and commercial gas providers spread across India. You can get a new connection of HP gas instantly by following the simple set of guidelines. This information mentioned below help you get the new HP gas connection.

Documents to be submitted for New HP Gas Connection
You have to submit a copy of a house lease agreement or a rent receipt .
You should submit a copy of a ration card.
A copy of a telephone bill or any other utility bill.
A copy of self declaration attested by gazette officers.
Price/Cost of new HP Gas Connection
You should pay Rs.1250 a refundable deposit. If you are planning to switch to two cylinders connection then the initial deposit is Rs.2500. Then the refundable deposit of Rs.150 should be paid for each regulator.
Cost of refill depends on the present price according to your area.
The cost of hotplate or stove and rubber tube will be the extra charge.
The documents to be maintained after availing the HP Gas connection
Domestic gas consumer card
Subscription voucher
A blue book or a passbook to maintain the service provided.
What is the procedure to transfer the HP Gas Connection in case of change in the address
You must collect the termination voucher from your distributor, and your initial deposit will be refunded to you.
Maintain your domestic gas consumer card.
Now you can use this card in the new location and get the new subscription voucher instantly.
Different methods to apply for New HP Gas connection
One can apply online by submitting the online application form.
Log on to http://www.hindustanpetroleum.com/
You will be getting a response from the HP Gas representative for the further procedure.
You can visit the nearest HP Gas Distributors and get the new connection of HP Gas and Cylinder.
For contact information and nearest branch of HP GAS distributors visit HP Customer Care.

How to refill the HP Gas Cylinder
Read How to Do HP Gas Booking, HP Gas Agencies, HP Gas Dealers and HP Gas Offices

You can call the HP Gas helpline 1716 or 12665(for BSNL).
If you are a subscriber of any of the below telecom providers then
56789 on vodafone, 56465 on Airtel
For more information HP Customer Care
You can even make an online booking by logging on to