HP India Complaints & Reviews

As per their special OFFER, I applied for the gift of Philips Home Theatre to HP Redemption Cell, A 2, Okhla Industrial Area, Phase I, New Delhi 110020.

I was allotted redemption no. J487AIXIXU.

The date of purchase of HP LAP TOP IS 6 FEB 2009, from M/s Gigahertz, Lokhandwala Complex, Andheri West, Mumbai 400053.

I have bought a Hp Pavilion Dv4-1412Tu Notebook PC on 16-Jan-2010. Under a special scheme I was offered a Videocon 22" LCD @ INR 9000 (inclusive all). I have sent all the required documents & payment on 18-Jan-2010. I was promised that I will receive this gift within 2 months. Now it has been three months & I have yet not received my LCD. On calling at the number given on their website, nobody answers the phone & I get only a pre recorded message. I have sent number of e-mails at the address provided, but there is no response. On the website it states that the claim has been approved, payment is cleared, etc, but no status when the LCD will be delivered.
Details for the same are as hereunder:
Notebook serial Number CND935023R
Redemption Code J17VO0HZCV
My handphone number [protected].

I hope that by registering my complaint here, I'll get a response & deliverance.

Thanks & Regards,
Anuj Kumar Bansal

HP — Gift not received

I have won a gift (T. Shirt) on probably 10 th August 2010 but yet not receive this gift.why?
My details are follows :
Name : Krishnendu Nayek.
Address : Vill. - Kalaberia, P.O. - Charabarh, P.S. - Bhagwanpur, Dist. - Purba Medinipur, Pin. - 721626.
20 digit No. - CB337Z 3E3H SEDTXP RJY7
Mobile : [protected].
user id - nayekxerox

I got two prizes from HP Spin&Win program. One is K209a Printer on 9/9/10 and The 2nd one is a Digital Thermo meter. Till this date, i did nt get any information from HP side. I wrote a mail to HP regrding with this complaint, but, no repsponse at all....

What a company

HP Officejet Pro 8000 — No printers and Paper LED Blinks

Sir/Madam,
It does not prints any thing, if print command is given then paper feed LED start blinking even after pressing that button , nothing happens.
serial no. NT97B240GH
regulatory serial no. SNPRC-0702-01

Phone[protected]Lt Cdr AA Seikh)

HP Officejet Pro 8000 — Thanks for your kind support

Dear Sir/Madam,
Yesterday i logged a complain regarding HP Office jet Pro 8000 regarding paper LED blinks continuously,
It is rectified today so please disregard that.
my phone[protected]

I have purchased laptop HP Pavilion g6-2XXX series and I have registered within due date and sent the claim documents within due date specified, but still the remarks says that
Remarks : Dear customer, we have received online registraion pls send complete claim documents as stated in terms & conditions to Redemption Cell within due date.

I have sent the DD as well, if we try the customer care no given, nobody dares to pick the call also. I have sent so many mails but still no response from them. Please enquire on this.

Pramod.[protected]@hotmail.com
Cell no - [protected]

HP pavilion desktop computer — Poor service

My TFT has some problem with it. So I called customer care regarding it. After so much of tantrums like removing cord from back side of computer, opening of cpu, removing RAM etc, they registered my complaint as fault in motherboard. CA number: CA1050887. It was around 17th Jan 2011. Then after so much calling to service centre atlast they came and told that TFT is faulty not motherboard.

Then they asked us to fax the bill with tin number to hp centre. As per them, seprately TFT and HP system has different warranty period. But we purchased it together and it comes under 3 year warranty. As you have all the details so I think it should be handled from your side only. It is not our duty to fax it. Even when I faxed them the printed version, they asked me to send retail invoice. Then again I sent it. Then they had another issue of over-writing which was done by dealer itself. Then they asked me to bring new retail invoice from dealer but luckily that dealer is closed now. So they considered it (Strange!!). They considered it, that means they were creating havoc for us without any reason.

Then after 1 week another engineer came and confirmed the problem of TFT which we knew from the beginning. He gave us new CA number as CA1052607.
And asked us to wait for another one week, so that service centre people can inform us regarding dispatch of new TFT. But as expected they did not turn up. So at last we called them regarding this. So they asked for another one week. Then again we called regarding this now they are saying that model is not available and as far as I got their point they are not commiting anything so it can take another 2-3 months.

It is really insane to wait for too long. As I work in software firm and I need system 24x7, especially on weekends. I arranged new monitor but that too is having same problem. And as per their customer support and so called engineers that is also defected although that monitor is working on different CPUs. I do not know what type of knowledge they are providing to engineers. As far as I have seen the problem is with CPU and TFT both. Situation has again come to same initial phase. And I am getting no reply from HP people after your confirmation of replying on next business day. Even today I called them regarding my second problem i.e. CPU when my previous problem still persists and they have given me new case ID: CA1060781. I am really traumatised and anyone who will be going through this process. I do not have any hopes from their engineers or service centre people after more than one month of waiting.

I have never seen this type of pathetic service before while purchasing other electronic items and rather I do not want to see this type of discouraging service again.
I am regretting my decision to deal with HP for Personal Computer and I wont be repeating my wrong decision in next purchase.

Now it is more than a month from the time I registered complaint. My problem still persists and I think more than that. It only shows me poor services. HP do not care about customer's inconvinience.
And let me tell you this is the second problem I am going through in these 2 and a half years. And their customer care people says that it is general and nominal.

HP Gas — Issue of New Connection

Kiran Gas agency is not issuing me a new gas connection.Trying for the last one month. I have submitted all the required documents but still no hope. I have got really frustrated by their behavior. I think its impossible to get a new connection from them.

Came to know from one agent that he will provide me a new HP gas connection immediately. How come he is able to provide me a new gas connection?

Just because I am innocent and am saying truth, they are troubling me. If i had said wrong statements in the beginning itself and have bribed them, they would have given me the connection long time back.

This is just my feelings which i am sharing with you. I will now never try to get a connection with HP and also not recommend anyone to get a connection with HP.

Hindustan petroleum limited is one of the largest domestic and commercial gas providers spread across India. You can get a new connection of HP gas instantly by following the simple set of guidelines. This information mentioned below help you get the new HP gas connection.

Documents to be submitted for New HP Gas Connection
You have to submit a copy of a house lease agreement or a rent receipt .
You should submit a copy of a ration card.
A copy of a telephone bill or any other utility bill.
A copy of self declaration attested by gazette officers.
Price/Cost of new HP Gas Connection
You should pay Rs.1250 a refundable deposit. If you are planning to switch to two cylinders connection then the initial deposit is Rs.2500. Then the refundable deposit of Rs.150 should be paid for each regulator.
Cost of refill depends on the present price according to your area.
The cost of hotplate or stove and rubber tube will be the extra charge.
The documents to be maintained after availing the HP Gas connection
Domestic gas consumer card
Subscription voucher
A blue book or a passbook to maintain the service provided.
What is the procedure to transfer the HP Gas Connection in case of change in the address
You must collect the termination voucher from your distributor, and your initial deposit will be refunded to you.
Maintain your domestic gas consumer card.
Now you can use this card in the new location and get the new subscription voucher instantly.
Different methods to apply for New HP Gas connection
One can apply online by submitting the online application form.
Log on to http://www.hindustanpetroleum.com/
You will be getting a response from the HP Gas representative for the further procedure.
You can visit the nearest HP Gas Distributors and get the new connection of HP Gas and Cylinder.
For contact information and nearest branch of HP GAS distributors visit HP Customer Care.

How to refill the HP Gas Cylinder
Read How to Do HP Gas Booking, HP Gas Agencies, HP Gas Dealers and HP Gas Offices

You can call the HP Gas helpline 1716 or 12665(for BSNL).
If you are a subscriber of any of the below telecom providers then
56789 on vodafone, 56465 on Airtel
For more information HP Customer Care
You can even make an online booking by logging on to

HP — Complaint regarding after sales service.

Hi All,

I Ravi Sonwane, purchased a HP Compaq Laptop Model no - CQ45-137TX Serial number CND8293BQD on 10th January 2009 from BABA Computers Camp, Pune however the AC Adapter of this Laptop stopped working on Saturday 31st Jan 2009 so i visited HP service center SIMTECH COMPUTRONICS (P) LTD located at Kothrud on 2nd Feb 2009 where so called engineer checked the Laptop and informed that the Part will be available in Minimum 3 days and i was given case number [protected] and Token number as 10905. So as per the engineer's Statement i called on the 3rd day i.e 05/Feb/2009 at 12.30pm and i was informed on call that the Parts arrive at the service center after 1.30 pm and if the part comes i will be updated, i did not receive any update on that day. I called at 2.00pm on 6th Feb 2009 and the receptionist informed me that the part is unavailable and whenever it is available i will get it. Is this called a good after sales service???? Its not more then a month also and parts of this laptop are turning defective!!! I am unable to use this Laptop from last Monday!!! i purchased it as i needed it for my work, but now it is of no use!!! I can understand that it is a thing and can go bad, however i cant understand that why cant i get this Part????????? I spoke with a person at the service center who said that he is a Team Leader over there and said that there is Shortage of Adapters all over India, so does that means that HP has stopped manufacturing AC Adapters for this Laptops. I already own a laptop from HP and this is my second laptop from the same brand, however this aftersales service has put me off from buying HP Products. One more question on mine is IF HP CANNOT GIVE AFTERSALES SERVICE WHY IS HP SELLING THIS PRODUCT IN MARKET????????????

Thanks & Regards,
Ravi Sonwane

complaint of hp desktop machine
Model no. : HP Compaq d290 MT
Serial NO. : INI 6380L75
P.NO. : EM637AV

Unbehalf of Albert & Luz Viarruel

To The Manager of the complaints Department

The sale of 1-HP Pavillion dv9740 Laptop Serial#SCNF8042QIS IN THE SUM OF $13, 500.00 TT Dollars.

Sold to Albert Viarruel Contact Person : Mrs. Luz Viarruel
Invoice#76284 Tel#[protected] or Tel#[protected]


Several calls were made to the local supplier in Trinidad and they have promise to returned calls to Mrs. Viarruel regarding the decisions they came to after their investigation the problems with the Laptop. I understand the computer parts carry a one year warranty and July 31st, 2009 will be one year since the purchase of the Laptop, kindly reply before the warranty is terminated.

Thanking you for your good customer service on this urgent matter.

Yours sincerely,



Luz Viarruel
Trinidad

Hello rohit,

check your status on the following url with your product number or redemption code which is provided to you at the time of registration on hp website.

http://redemptionsupport.com/ClaimStatus.aspx

Thanks
Kapil

I purchased HP pavilion laptop with diwali offer for Nikon Camera, I got confirmation email that the cheque has been received and the status is approved but even after 25 days I have not received my gift nor any call or email from HP, Please accept my complaint.

Thanks

hp/printer — NOT WORKING

Dear All


I have an printer plus photostate & scanner of hp but this is not working properly paper will hang on this printer again and again kindly make the solution on urgent basis.

two months ago i had a problem in my laptop nx6120 for this i give my laptop to service center varanasi they said it has a problem in mother board n repaired i works good for last two months but again some problem is coming now they are simply not entertaining me i dont know what to do

HP — Laptop Problem

I have submitted my laptop on 6th jan at ludhiana service centre,
case ID [protected] and reported two problems, display and low backup.
They have rectified display problem after 20 days but are not
ready to resolve low backup problem. The laptop gives a backup of 50
min. only whereas it was 2.5 hours when I purchased it. Backup shall not be less than 90 min in any case. I have written to them and loged complaints on website many times, even I have talked to company officials many times, but they only harass me and try to fool me. Please help me and guide me what to do?

Regards
Manmeet Singh
[protected]

I purchased one HP Laptop (DV4 1211TU) two months back from Laptech solutions, Pune.
Two weeks back I found some problem in the display screen as there are some lines in the bottom of the screen.
I went to HP Authorized centre Vintech Electronic Systems Pvt Ltd,Pune to know the problem, as they told me that the display panel needs to be replaced and they commit me to get it after a week.
But now its 2 weeks they people told me that the part is not available in the Hp stock.
I contacted to HP India,they people just ignoring my mails and wont give any popsitive answer.
Can you please let me know that what will i do ???

Vishal Chauhan
[protected]