HP India Complaints & Reviews

Respected Sir/Ma'am,
I''ve been receiving so many calls from HP. Every time they call, they talk about extending the warranty of my laptop.However i always tell them that i'm not interested in extending my warranty at all. I got a call from HP today, it was a girl on the other side and she started speaking about extending the warranty. I told her that i'm not interested in extending my warranty and she replied that they would be covering all hardware and software damage, then i said why are you guys keep on calling me when i've already said no. I was a little upset that time so she said i'm supposed to give them a valid reason for this.

Seriously ???

I said that this is my laptop and i'll decide whether to extend the warranty or not, why do you guys keep calling me.
And then she said very rudely "Sir, ye call record ho raha hai warna main aapko batati." and dropped the call.
I am immensely offended by this and i need the management department to take strict actions against her.

I don't remember her name, but i guess it's a huge company so they would be keeping details of every call.
My contact number-[protected]
The time she called me was around 4:50 pm on[protected].
Her number[protected]

Dear Concern,
I purchased a HP laptop, model no. H.P.Pavilion 86-2229TU on[protected] and soon i start facing problem in typing because keys on pad are not functioning properly such as got (") inverted commas while typing 2 with shift key instead of @.

Secondly, unable to perform lot of functions with cursor pad such as scrolling etc due to some problem.

Request to solve the problem at earliest.

Regards
Parmjeet Gill
[protected]
[protected]

Dear Sir,
I purchased a HP PAVILION G6-2231TX LAPTOP on 24th June,2013 from TECHNOCRAT ELECTRONICS,Dharmatolla. HP announced a gift voucher of rs. 2000 which was to be reedemed from the site www.hp.co.in/hpstudentoffer. I reedemed a HP Stereo speaker and HP Wireless mouse along with three years additional onsite warranty. I reedemed the gift voucher on 1st July,2013 and sent the necessary documents to the given address on 9th July,2013. HP stated in its website that they would send an email to the email address given in the HP Studentsoffer redemption page confirming that they received the orders and the documents. Still I have got no reply from HP.
Thanking you,
INDRANIL HALDAR

date-15th July,2013
Email [protected]@gmail.com

I bought my pavillion g6 on 7th march this year.At that time,there was a two year extended warranty offer.I applied for it and submitted all documents and other requirements.On the month of May,i recieved an e-mail from hp stating all warranty procedures been completed and i can print my warranty certificate from a link given on the mail.Few days back,i tried to print the certificate.after clicking the link,a page comes with options of printing.When i try with either one option,the page stays as it is and as such,no result.I tried many times but all in vain.Please help.

The above mentioned printer is installed at Room No. 118 A, Vidyut Bhawan, Ist floor, Jaipur in the office of Superintending Engineer (Montg.), RVUN, Jaipur. The printer is not working for last 10 days. Your reprensentative is deputed in Vidyut Bhawan for attending HP Printers complaints but he has not attended the problem till now. Please arrange to attend the printer at the earliest.

Thanking you,

Yours faithfully

Ram Kumar
AEN (Monitoring),
RVUN, VIdyut Bhawan, Jaipur
Phone: [protected]

I have purchased an HP laptop whose details have been emailed today(10 july 13) to n.[protected]@hp.com,[protected]@hp.com
from US,TX 77433
I have the warranty of the laptop.The hp service centre at aforeserve.com dadar(w), mumbai
-400028, India have identified Dead Battery as problem, but have not replaced it since 3rd july
of 2013.I study outside mumbai,india and will be leaving shortly for my education. Its been 7 days and
still they say they have not got the approval for replacement of battery. The call receiver on
[protected]/07/09 told me they need to get approval from Bangalore, India.The person also
suggested I call US tolI free number.
I hope hp services reply as soon as possible.

What should I do? I have to go outside mumbai for education purpose and my laptop and its battery which I submitted in mumbai has not be replaced.Can someone suggest

Dear sir,
My case id is [protected]. According this complain engineer came and found there is a problem of 90B ( CPU fan purpose) . After he take a snapshot of this problem to order this fan, and he promised me he will come after 3-4 days and replace the fan on 19/06/13. But till now no one come. as well as i get a mail that my this case is closed.. i'm totally fed up. Again i opened a new case with reference of old case, New case id is [protected].. and till now no no one came. I called them about everyday.. But till now no work response.. I'm totally fed up to buy this laptop.
please do something as early as possible..
I remain
yours faithfully

My printer was not working since 1-6-2013 WE HAVE PURCHASE A NEW PRINTER OF HP BRAND. THIS MODEL IS HP2050 INKJET AND SERIAL IS NO-CN 22M33HB2. It is not giving print out properly, the papar is getting struced in the printer with a sound, and unable to print anything.for this office worek is being hampered.

REGARDS
R CHANDRASHEKHAR
[protected]

Dear Sir,

I have a laptop of HP make, Model : hp pavilion dm-1041tx which was supplied with inbuilt operating sytem ’Window 7 home premium 64 bit’. In the end of April 2013 some problem was occurred that internet was not connecting through my mobile. I had tried to solve the problem but I could not. Recovery DVDs were also not with me. and due to urgency I had installed a pirated version of Window 7. But letter it was blocked through network. I had tried to solve the problem by Recovery Disc but could not.

Warranty period for the laptop already expired. I had made an e-mail to HP and they suggested me that there is a problem of Recovery Disc. They offered me Recovery disc on chargeable basis (Rs. 750/-) otherwise I have to go their Service Center.
I had gone to authorized service provider of HP at Trisita Services Pvt. Ltd, 7/1 Lord Sinha Road , Lords Building,Ground floor, Kolkata 700071, West Bengal, Contact Nos.[protected]/ 22118660, Service level: Onsite (as provided HP address link http://www8.hp.com/in/en/support-drivers/contact-centers/commercial/east.html#Ko...⇄ on[protected] for servicing my laptop. But after going there service provider initially rejected to serve onsite (but at web site they have mentioned Onsite Service). After request they served but my representative had to wait for 5 hours and 30 minutes (from 2.00 pm to 7.30 pm). After checking they informed that there is problem with my Recovery Manager (4 Nos. DVD).

They charged Rs. 1,150.00 and again installed operating system of pirated version (Window 7 Ultimate, 64 bit) and provided no DVD. Now please pirated version Window is available at lots of local computer service center and at low cost or free. Then what was my benefit to go at authorized service center.

In this situation please help me to get original Recovery DVD since I have already paid Rs. 1,150/-

Thanks & regards,

AMITAVA MONDAL
E-mail: [protected]@gmail.com
Contact No. [protected].
Address : 53, Kabi Sukanto Sarani, P.O.-Birati, Kolkata-51.

Dear sir/madam,
I bought a laptop hp pavilion m6-1103tx , serial no. : CND2392KHF ,product no:CON93PA on 24/03/13 on the name chandra prabha in PHONEBIX MALL in velachery (chennai).For that , they gave some offer to extend the warranty. First i registered the product and got the redemption code : 5896557...then i sent all the documents(copy of invoice,serial number ,ID proof-election card ) with DD of 1499/ and DD no[protected] to "solutions integrated marketing services pvt ltd" on 2/04/13.
But till now i have not received any response from your side.
So, i may please request you to inform me regarding the same.
Thanking you in quick anticipation.

Sameer Bhiwani educated cheat & fraud working in HP Bangalore. Posted ad for 18,000 for office space for rent on net and on phone demands 20,000. Useless as a person no respect for anybody and sitting to suck money by fooling and cheating people. How a company like HP has employed him, very unprofessional unethical and mannerless with a cunning attitude to fool people. Makes agreement in such a manner that your entire deposit also will go to him no matter when you leave. For Franking and registration of 19,000 rentend office he says he incurred cot of 8500 that too his some real estate friend Gautam or Gaurav from Chembur is demanding as per Sameer. They have agreement made from long but suddenly will say all these charges were charged by the lawyer again to add your name. Dad will commit in case of any unforeseen event if before signing agreement deal is cancelled token amount will be returned back to you. when u cancel the deal before the registration happens entire family will get a short term memory loss and forget they ever said anything of this sought, he will keep your entire token money and will show attitude he spend time talking to you so that's his compensation wonder what HP is paying him as salary that he has to stoop so low and deduct[protected] from your token and take innocent peoples money by fooling them. All clauses in agreement will favor him and you are 100% in non safety zone and in his control. Even his parents are scared of him coz of his misbehavior and arrogant and cunning attitude. pitty them. Beware of Sameer Bhiwani from HP Bangalore and having house and office space in Chembur Mumbai.

Hello!I'm a student from Bhubaneswar, odisha...somebody has posted a fake add regarding mobile phone n HP laptop....and has added my no to it....I m really tensed with the unwanted calls...n m ttly disturbed...the first add is about Samsung galaxy 3 n its been featured 6mnth old n has an excellent service n the second one is a HP laptop...both. the adds were posted on 12 june2013...pls help me out...as I want to concentrate on my studies..pls my no is[protected] and my I'd is kulkudi.[protected]@gmail.com...watin for or help....pls.....take some action st the earliest

It has been 4 days since I registered the complaint with HP online through K.Sunil(Technical support). While registering the complaint they said the keyboard will be replaced within 1-2 business days but till now there is no response from HP.I call up the service located at Somajiguda store's name is Maha Electronics.They say that the approval from HP din't arrive them till now but i got a message to my moblile that a part is ordered for replacement.Just 2 days before i received a call from Naresh(Maha electronics,Somajiguda) that he is coming to my house but he went to wrong address.He told me that he will be coming yesterday and he will replace the Keyboard but yesterday when ii called him he told he receive an approval from HP.This is the worst service of HP if my keyboard is not replaced which is under warranty.

As per attached bill copy I bought Hp DV6 -6155TX on 10th December 2011, complaint id number [protected] (registered on 6th June 2013) and previous one are [protected] (registered on 6th April 2013) and [protected](registered on 12th June 2012) was for display back cover damage by Simtech computations pvt ltd pune. As I need to travel on site for some work, I told them to do it urgently but according to them it'll take at least 2 week to process this compliant. This issue was not resolved by them in three weeks and they are not responding any of my calls after this. As per schedule I travel on site. During my stay in Johannesburg I'd tried to repair it from HP center but as it is not cover under global warranty they'll not able to fix it, even if I'll pay them they couldn't because they don't have parts for this model. A month before when I try to extend warranty of this system I was not able to because they don't provide warranty for this system, I tried to find solution from customer care but they're not able to provide any solution to me. During this time whenever I cheeked my warranty on HP website it shows that system already out of warranty before time. When I'd chat with customer care correspondent they told me that this is because HP wouldn't update my system information on their Database with my new purchase date.

Two week before of warranty expire with the help of my friend I initiate warranty extension from Business automation pvt ltd India. I paid 4700 Rs for 1 year warranty. When I Came back from joahnnesburg, I started new complaint for the same issue, again they're not able to see my warranty extension. For the same I provided all three documents attached with this mail, but instead of business memo from business automation they want a receipt for same. When I asked business automation they told me it'll take some time to update on system. After two month when I personally visited their office, they told me they're not able to extend my warranty because in HP database it is already expired and they return my money back to me.

I'd word with Lohit Krishnappa one of head in HP department in gurgoan delhi, after a long conversation and mail communication he promise that this issue will be sort out asap, but nothing work out.

I'd three conference call from HP corespondent in last two week and when I warn them to complaint against them, one of there team member(Ganesh) said they don't care about consumer forum, do what you need to do. Even they do not cooperate from their own HP corespondent. Now its been a year time I am having this issue, you can understand how-much mental trouble I've gone through from it. Please see attachment for the same and advise me what should i do for the same. I like to register a complaint for it.


Best Regards,
Kaustubh
[protected]

Dear sir,
I have registered 8 toners (4 dual packs) on HP promotion site and got following reference nos.

Your Reference number: 4716470

Your Reference number: 4716481

Your Reference number: 4716510

Your Reference number: 4797105

in which I suppose to get 4 Petrol coupen of Rs. 1200/- each.

Unfortunately I have received only one Coupen, and after that I have written many times to HP but no use I have not received any communication from HP.

I have bought HP-450 laptop on[protected], through flipkart.com. I thought, since I have bought HP branded laptop, it will work just fine. But, it has been having me many issues ever since I have bought it like some keys were getting stuck, unable to boot up, etc.

Since my laptop is under 1 year warranty, I have already raised multiple complaints with HP customer-care. But the service engineer has not been able to resolve the issues. I have escalated this multiple people within HP support team, but its of "no use".
1) The approach of replacing parts one-by-one seem "trial-and-error" method. My laptop has been opened many times (completely opened), with no resolution so far.
2) Due to frequent handling of laptop, there are some scratches on the front-panel now. The laptop doesn't look a new one now.
3) The part which are used for replacement are all "refurbished parts".So, even though I have bought a new laptop, core parts in my laptop would be refurbished ones.
With all this, I have been asking for complete unit replacement, but HP team is not agreeing to do so. I am stuck with a laptop which is of no use.

Please help to resolve this case.

I have purchased the hp LAPTOP from the hp dealer with buy and protect offer with an redemption cost and i have been assured to be given an digital copy of carepack certificate within 30 days of approval still my certificates have not been received yet please kindly send my digital care pack certificates to my mail id : "pilot.[protected]@gmail.com" as soon as possible .my product details is as follows


redemption reference code:5860470
Product number: C0N92PA#ACJ
Serial number: CND2392C79

Dear Sir ,


We are continuously lodging our complain against “ After Sale- Product Services” , please refer the trailing mail. There is no proper response from the dealer regarding our complaints, he is only providing one solution i.e contact “Customer Support”. We are even purchasing the Printer Cartridge from the same source.


We would like to draw your kind attention that as per your advertisement and marketing for best costumer services provider it is totally wrong and on ground it is not even 10 % costumers are getting .

We are having office in Karaikal , Pondicherry State , we purchased 2 printer for our office and in one month it is in worst conditions and after purchase your dealers are not providing services and even not attending our calls .

Please find below details .

Laxmi Computers , Karaikal .

Please take action and inform us for further .

dear sir/ma'am,

I had purchased my hp laptop nb pc pavilion envy 14.-3012TU
BATCH : 5C02128TWP, from m/s gadgets and gizmos[protected]nd floor great india place , noida
invoice no G&G/12-13/03-482 ON 20- Aug - 2012

for Rs: 99,999.00

now i am facing prob in this laptop. They had promoted its unique feature of "beats speaker" and they are not working no sound is coming even the ear-plug socket is not working. The sound output is 0.
Appart from that there USB port is not working as well. it was a gift from my friend Vipul Shrivastav. I was travelling so i got my laptop on april 2013, since then i am facing this problem. i submitted my laptop in h.p service center called :

AFORESERVE.COM LTD in D block , surajdeep complex, 16rana pratab marg, lucknow 226001. (U.P)
on 27/5/2013
COMPLAINT NO:2554
and so far i have not received a positive response they claimed that my work will be done in two days and when they called me to collect my laptop it was still in the same condition as i left it. They said that USB port is not available in there store so this work can't be done but your speakers are working fine i asked them to give me a demo of my speakers and the speakers were still not working they said that they will install the drivers n give me in 15 min i kept waiting for 30 min and there was no result. then they asked me to come the next day. Next day before going i called them up they said mother board needs to be replaced, but my laptop is still under warranty and i don't want them to repair my laptop i want them to replace it now. because they have wasted, my time my laptop is still with them.
I keep travelling so i don't have time to get it repaired and i have to leave Lucknow on 3rd of june for delhi and from there on 6th i am going to Australia for my higher education. please help me. i am graphic designer and my course requirement is of laptop i cant work without it. i will be really obliged if you can help.

Thank you.
Barira Hasan
ph# +91 [protected]

I bought one HP Laptop from Indiatimes on 23rd May 2013 (order number [protected]). They commited to ship the product by 28th May 2013 but they did'nt ship the product. On complaining they simple registered a case and gave me a case ID They didn't tell me the reason for delay and what they are doing to mitigate the issue. They say the expected date of resolving this issue is 14th June 2013. 15 days to resolve an issue is not at all acceptable. I shelled out a large amount of money for this Laptop and instead of shipping on priority because its an expensive item, they are behaving irresponsibly. Customer care executives are not able to provide any input,they just say sorry and consider their job done. I am fed up of their "It will be resolved as soon as possible". They are not even ready to transfer calls to their senior managers. Now what can a person do who has paid in advance for a laptop. I want my laptop delivered at the earliest along with compensation for the mental harrassment, delays, false promises and callous attitude of the site employees associated.
-Prashant
[protected]
[protected]@gmail.com