HP India Complaints & Reviews

i purchased a hp pavilion. serial no.5CD242166J my lapotop is not in working condition. last nite automaticaly it bcms shut down, when i press power button a light blinks on it. further it not working. i tried dirclty.connect chrgr,i also have same.laptop my lapi battery is in good condition wen i exchange in my another pavilion lapi. plz resolve my problem my lapi is in warranty period.

My name is shanu gupta. i had purchased a g6 2226tu model on 25 june 2013 and registered my product on 28 june 2013 . I got two redumption codes 6234620 and 6234641,by mistake. At that moment i had did many calls to confirm that which of my redumption code is correct of all the choices that i had made( extended warranty and two hp product,speaker and mouse), Inspite of calls i had did many mails also by writing all my problem. then i came to know that redumption code 6234620 is correct of all my choices made. then i had sended all the claim documents to hp on 8 july 2013 along with a note also that i had got two redumption code and 6234620 is correct of them , i had also clearly maintained my choices( extended warranty and two hp product,speaker and mouse) in that. Now, i had got hp care pack services certificate on my email id but not received the two products(HP Compact Speaker (Rs.699) and HP X1500 mouse (Wired) (Rs.385 )that i had booked for but instead of receiving that i had got back the d.d. of additional amount of 83rs that i had sended with claim documents. please help me ..... my contact no is [protected] now considering all my genuine problem please show me the right way..................please help me as soon as possible please............ try to contact to me on my mobile no [protected]

I ORDERED FOR A HP PRINTER ONLINE AND AFTER PAYING FOR ALL THAT THE DELIVERY WAS FAKE AND THE INK WAS HALF FULL AND THE PRINTER VOMITS INK ON THE PAPPER AND ALSO JAM THE PAPPPER SND EVEN IF IT TRYS TO PRINT IT COMES OUT WITH SOMEYHING LOOKING LIKE A BATCH CODE I MEAN.. I ORDERED ON THIER SITE AND THIS HAPPENS SO DEM ANNOYING......

my laptop is not working properly since I bought it . Now its battery percentage will remain as it is as I start using it and it shutdown automatic without battery low warning its internet explorer is not working and its wall defender is not working I am satisfy with company solution and I need help

We had purchased an HP Laserjet 1005 Multifunction Printer on may 2013.
The Printer Stopped working in the last week of may. We had sent it to the HP service center in Patna about 1 ago. It has been more than 20 days and they haven't given us the printer back. They are making different excuses like: The spares part change and your printer is working fine. The spare is out of warranty (How can it be out of warranty if it is used for a month only)
The engineer looking into the printer is on leave.
This is not expected from a reputed multinational Company Like HP (Hewlett Packard)
We strongly recommend people to not buy HP products because they do not give proper service.
Their Engineers are not capable of handling thier "WORLD CLASS" products.
You can also be not sure if your genuine spares are replaced by some unscrupulous person.
Be sure you will have to wait for months to get your product back
and Their Engineers are use abuse language he is told that you came in a gene in service center the I will destroy your printer.
HP Laserjet M1005
SN CNH8F1C33K
We had sent it to the HP service center in Patna 19 july 13
service center ID is 11678.
I am also call so may time customer care buy is also not give proper response
Case ID number is [protected] , [protected] , [protected],
Kindly help me all the concern officer.

Contact No. [protected].

Postal Address:
Surendra Prasad
C/f Raghunath Prasad
At+PO: Kashi Bazar, PS: Bhagwan Bazar, Dist: Chapra, State: Bihar (INDIA), PIN: 841301
Ph no: [protected]

I bought an HP Desktop P7-1030IN on 20th April 2012 from IQNET, 108/127/132, 1st Floor, Hariniwas Complex, New Dakbunglow Road, Patna, Bihar.
Soon it developed minor problems related with its date and time display and also getting hanged or not responding for a few seconds upto a few minutes. The coral software uploaded on it also showed the problem of being not responding.
The major problem occurred in January 2013, when the system stopped working/couldn’t start at all. I booked my complaint with your customer service on 16th Jan, 2013 (CA1263579) narrating each one of the minor and major problems. On 17th Jan an engineer visited and prescribed change of motherboard as the solution. On 19th Jan, another engineer came and changed the motherboard. The case was closed immediately and I never got a single call from anyone from HP for cross checking whether the problems got resolved or not, which unfortunately, did not. The minor problems remained unchecked and the screen also continued to hang for some time.
Once again on 26th June 2013, I booked a complaint with your customer service (CA 1285940) and subsequently was granted a visit on 29th June 2013. Once again the motherboard was changed. Although this time the machine couldn’t start at all. After much effort of approx two and half hours, the engineer was successful in getting it started. I specifically wrote on the ‘service call report’ that the case should not be closed before rechecking and confirming with me. But to my utter dismay, it was closed a day after, which I came to know, when on the 2nd July I called the service centre to report the non-performance of the machine.
I was asked to lodge a fresh complaint (CA 1287146) once again...got a visitor from HP on 5th July...got yet another motherboard (third within a period of 6 months and second in just a week)... and the next day.. back to square one.
This time I got a call from HP Kolkata, enquiring after the poor machine and got an old complaint no (CA 1285940) revived. A new person from HP Patna visited us on 11th July. He didn’t seem to have the conviction to solve the problem, so this time we put our feet down. We asked the service centre to provide us with some form of assurance before proceeding with their trial and error once again, which they didn’t, so the engineer left. I wrote in the service call report about the unprofessional and unsatisfactory ways of HP.
On 16th July I wrote an e-mail to the helpdesk/customer care of HP with full detail of the case. Meanwhile, the machine developed a loud on ‘n off sound of exhaust fan, along with the already existing problems.
We didn’t hear anything from HP for a long time and then on 22nd July, a person dropped by from HP, absolutely unannounced. It was disgusting to know that the person was not even briefed about the case history and he was taking it as a first time complaint. We once again demanded an assuarance before letting him proceed to which he called his office. We had a tele-talk with some Mr Sarfaraz from Kolkata without any satisfying outcome. He even had the guts to somehow ridicule the idea of any such assurance, saying that all we wanted was a change of the machine. No service call report was signed this time and the person left.
On 26th July, once again I got a call from Kolkata. The caller was under impression that the latest visit of engineer on the 22nd July was only second visit against my complaint for the machine. He didn’t have any feedback of the case and wanted me to narrate the whole story to him which I refused and asked him to get a copy of my e-mail for the detail instead.
Today is 31st July. I haven’t heard anything from HP again.

Waiting for a much-needed customer-friendly attitude from HP...
Arpana Kashyap
Shivpuri, Boring Road, Patna, Bihar
Ph - [protected]

Dear All,
I have purchased a HP 2515 (All in one) printer around 2 months ago. All of a sudden, it stops working (No Printing, No Scanning, No Copy). I logged a complaint with HP Customer Care on 12th July with Tkt. No. ([protected]). since then No body from HP INDIA turned back & act on the issues.

On 22nd I personally went to HP Service Center at Rajouri Garden - Delhi (Even though my Printer was UNDER ON SIGHT Warranty). The agent said, You have to leave this printer, our technical expert will do the needfull.

On 23rd they called me & said, the Scanner Assembly was stucked, Now it is repared......

I don't want to continue with the faulty printer... Kindly REFUND me the entire amount or Upgrade my printer to "HP Laser 1020", I am ready to pay the difference.

BUT I DON'T WANT TO CONTINUE WITH THE HP 2515 (ALL IN ONE)

dDO THE NEEDFUL ASAP!!

We had purchased an HP Laserjet 1005 Multifunction Printer on 11th April 2013.
The Printer Stopped working in the last week of may. We had sent it to the HP service center in Pune about 1 and half month ago. It has been more than 50 days and they haven't given us the printer back. They are making different excuses like:
The spares are not available
The spare is out of warranty ( How can it be out of warranty if it is used for a month only)
The engineer looking into the printer is on leave.

This is not expected from a reputed multinational Company Like HP ( Hewlett Packard)
We strongly recommend people to not buy HP products because they do not give proper service.
Their Engineers are not capable of handling thier "WORLD CLASS" products.
You can also be not sure if your genuine spares are replaced by some unscrupulous person.
Be sure you will have to wait for months to get your product back
Amit, Sky Computers, Pune

Respected Sir/Ma'am,
I''ve been receiving so many calls from HP. Every time they call, they talk about extending the warranty of my laptop.However i always tell them that i'm not interested in extending my warranty at all. I got a call from HP today, it was a girl on the other side and she started speaking about extending the warranty. I told her that i'm not interested in extending my warranty and she replied that they would be covering all hardware and software damage, then i said why are you guys keep on calling me when i've already said no. I was a little upset that time so she said i'm supposed to give them a valid reason for this.

Seriously ???

I said that this is my laptop and i'll decide whether to extend the warranty or not, why do you guys keep calling me.
And then she said very rudely "Sir, ye call record ho raha hai warna main aapko batati." and dropped the call.
I am immensely offended by this and i need the management department to take strict actions against her.

I don't remember her name, but i guess it's a huge company so they would be keeping details of every call.
My contact number-[protected]
The time she called me was around 4:50 pm on[protected].
Her number[protected]

Dear Concern,
I purchased a HP laptop, model no. H.P.Pavilion 86-2229TU on[protected] and soon i start facing problem in typing because keys on pad are not functioning properly such as got (") inverted commas while typing 2 with shift key instead of @.

Secondly, unable to perform lot of functions with cursor pad such as scrolling etc due to some problem.

Request to solve the problem at earliest.

Regards
Parmjeet Gill
[protected]
[protected]

Dear Sir,
I purchased a HP PAVILION G6-2231TX LAPTOP on 24th June,2013 from TECHNOCRAT ELECTRONICS,Dharmatolla. HP announced a gift voucher of rs. 2000 which was to be reedemed from the site www.hp.co.in/hpstudentoffer. I reedemed a HP Stereo speaker and HP Wireless mouse along with three years additional onsite warranty. I reedemed the gift voucher on 1st July,2013 and sent the necessary documents to the given address on 9th July,2013. HP stated in its website that they would send an email to the email address given in the HP Studentsoffer redemption page confirming that they received the orders and the documents. Still I have got no reply from HP.
Thanking you,
INDRANIL HALDAR

date-15th July,2013
Email [protected]@gmail.com

I bought my pavillion g6 on 7th march this year.At that time,there was a two year extended warranty offer.I applied for it and submitted all documents and other requirements.On the month of May,i recieved an e-mail from hp stating all warranty procedures been completed and i can print my warranty certificate from a link given on the mail.Few days back,i tried to print the certificate.after clicking the link,a page comes with options of printing.When i try with either one option,the page stays as it is and as such,no result.I tried many times but all in vain.Please help.

The above mentioned printer is installed at Room No. 118 A, Vidyut Bhawan, Ist floor, Jaipur in the office of Superintending Engineer (Montg.), RVUN, Jaipur. The printer is not working for last 10 days. Your reprensentative is deputed in Vidyut Bhawan for attending HP Printers complaints but he has not attended the problem till now. Please arrange to attend the printer at the earliest.

Thanking you,

Yours faithfully

Ram Kumar
AEN (Monitoring),
RVUN, VIdyut Bhawan, Jaipur
Phone: [protected]

I have purchased an HP laptop whose details have been emailed today(10 july 13) to n.[protected]@hp.com,[protected]@hp.com
from US,TX 77433
I have the warranty of the laptop.The hp service centre at aforeserve.com dadar(w), mumbai
-400028, India have identified Dead Battery as problem, but have not replaced it since 3rd july
of 2013.I study outside mumbai,india and will be leaving shortly for my education. Its been 7 days and
still they say they have not got the approval for replacement of battery. The call receiver on
[protected]/07/09 told me they need to get approval from Bangalore, India.The person also
suggested I call US tolI free number.
I hope hp services reply as soon as possible.

What should I do? I have to go outside mumbai for education purpose and my laptop and its battery which I submitted in mumbai has not be replaced.Can someone suggest

Dear sir,
My case id is [protected]. According this complain engineer came and found there is a problem of 90B ( CPU fan purpose) . After he take a snapshot of this problem to order this fan, and he promised me he will come after 3-4 days and replace the fan on 19/06/13. But till now no one come. as well as i get a mail that my this case is closed.. i'm totally fed up. Again i opened a new case with reference of old case, New case id is [protected].. and till now no no one came. I called them about everyday.. But till now no work response.. I'm totally fed up to buy this laptop.
please do something as early as possible..
I remain
yours faithfully

My printer was not working since 1-6-2013 WE HAVE PURCHASE A NEW PRINTER OF HP BRAND. THIS MODEL IS HP2050 INKJET AND SERIAL IS NO-CN 22M33HB2. It is not giving print out properly, the papar is getting struced in the printer with a sound, and unable to print anything.for this office worek is being hampered.

REGARDS
R CHANDRASHEKHAR
[protected]

Dear Sir,

I have a laptop of HP make, Model : hp pavilion dm-1041tx which was supplied with inbuilt operating sytem ’Window 7 home premium 64 bit’. In the end of April 2013 some problem was occurred that internet was not connecting through my mobile. I had tried to solve the problem but I could not. Recovery DVDs were also not with me. and due to urgency I had installed a pirated version of Window 7. But letter it was blocked through network. I had tried to solve the problem by Recovery Disc but could not.

Warranty period for the laptop already expired. I had made an e-mail to HP and they suggested me that there is a problem of Recovery Disc. They offered me Recovery disc on chargeable basis (Rs. 750/-) otherwise I have to go their Service Center.
I had gone to authorized service provider of HP at Trisita Services Pvt. Ltd, 7/1 Lord Sinha Road , Lords Building,Ground floor, Kolkata 700071, West Bengal, Contact Nos.[protected]/ 22118660, Service level: Onsite (as provided HP address link http://www8.hp.com/in/en/support-drivers/contact-centers/commercial/east.html#Ko...⇄ on[protected] for servicing my laptop. But after going there service provider initially rejected to serve onsite (but at web site they have mentioned Onsite Service). After request they served but my representative had to wait for 5 hours and 30 minutes (from 2.00 pm to 7.30 pm). After checking they informed that there is problem with my Recovery Manager (4 Nos. DVD).

They charged Rs. 1,150.00 and again installed operating system of pirated version (Window 7 Ultimate, 64 bit) and provided no DVD. Now please pirated version Window is available at lots of local computer service center and at low cost or free. Then what was my benefit to go at authorized service center.

In this situation please help me to get original Recovery DVD since I have already paid Rs. 1,150/-

Thanks & regards,

AMITAVA MONDAL
E-mail: [protected]@gmail.com
Contact No. [protected].
Address : 53, Kabi Sukanto Sarani, P.O.-Birati, Kolkata-51.

Dear sir/madam,
I bought a laptop hp pavilion m6-1103tx , serial no. : CND2392KHF ,product no:CON93PA on 24/03/13 on the name chandra prabha in PHONEBIX MALL in velachery (chennai).For that , they gave some offer to extend the warranty. First i registered the product and got the redemption code : 5896557...then i sent all the documents(copy of invoice,serial number ,ID proof-election card ) with DD of 1499/ and DD no[protected] to "solutions integrated marketing services pvt ltd" on 2/04/13.
But till now i have not received any response from your side.
So, i may please request you to inform me regarding the same.
Thanking you in quick anticipation.

Sameer Bhiwani educated cheat & fraud working in HP Bangalore. Posted ad for 18,000 for office space for rent on net and on phone demands 20,000. Useless as a person no respect for anybody and sitting to suck money by fooling and cheating people. How a company like HP has employed him, very unprofessional unethical and mannerless with a cunning attitude to fool people. Makes agreement in such a manner that your entire deposit also will go to him no matter when you leave. For Franking and registration of 19,000 rentend office he says he incurred cot of 8500 that too his some real estate friend Gautam or Gaurav from Chembur is demanding as per Sameer. They have agreement made from long but suddenly will say all these charges were charged by the lawyer again to add your name. Dad will commit in case of any unforeseen event if before signing agreement deal is cancelled token amount will be returned back to you. when u cancel the deal before the registration happens entire family will get a short term memory loss and forget they ever said anything of this sought, he will keep your entire token money and will show attitude he spend time talking to you so that's his compensation wonder what HP is paying him as salary that he has to stoop so low and deduct[protected] from your token and take innocent peoples money by fooling them. All clauses in agreement will favor him and you are 100% in non safety zone and in his control. Even his parents are scared of him coz of his misbehavior and arrogant and cunning attitude. pitty them. Beware of Sameer Bhiwani from HP Bangalore and having house and office space in Chembur Mumbai.

Hello!I'm a student from Bhubaneswar, odisha...somebody has posted a fake add regarding mobile phone n HP laptop....and has added my no to it....I m really tensed with the unwanted calls...n m ttly disturbed...the first add is about Samsung galaxy 3 n its been featured 6mnth old n has an excellent service n the second one is a HP laptop...both. the adds were posted on 12 june2013...pls help me out...as I want to concentrate on my studies..pls my no is[protected] and my I'd is kulkudi.[protected]@gmail.com...watin for or help....pls.....take some action st the earliest