[Resolved] Hilton Ras Al Khaimah — Most Pathetic employer… No employer can be as worst as Hilton RAK
Hilton Ras Al Khaimah Beach Resort and Spa not a good place to work. Very recently I have joined Hilton Ras Al Khaimah Beach Resort and Spa almost after 7 months after I got lay off from my last employer. The recruitment agent who mediated was Vira International in Mumbai.
I request all the readers and all the future candidates NOT to join Hilton Ras Al Khaimah Beach Resort and Spa.
I recommend considering the following points before accepting the offer letters or before travelling to join Hilton Ras Al Khaimah Beach Resort and Spa.
1) Staff Accommodation is in a very bad condition:
a) Even for Senior supervisory positions they have to share their Accommodation and its three employees sharing an room (not apartment). No proper beds are provided in Accommodation instead they have provided iron bunkers in the staff Accommodation.
b) Common Staff Toilet and Bathrooms like in 1960’s. One floor has only 5 Toilet and bathrooms & has more than 40 room in one floor (40 rooms multiply by 3 staff in each rooms) Expect to have queue for Toilets.
c) Toilets are not maintained properly as number of Staff Toilet and bathrooms are not sufficient for the number of employees in the same floor.
2) Pathetic working hours:
a) We are working almost 15 to 16 hours every day. Total staff strength is only 385 (for Resort). Usually for a 5 Star hotel or resort… the employee ratio is double to the number of rooms available. (for example.. if 300 rooms, it will at least have 600 employees)
Hilton Ras Al Khaimah Beach Resort and Spa has 475 rooms + 24 Villas and 17 Restaurants which is spread across 1.5 Kilometer.
As the number of employees is only 385 for the resort of such a big property the working hours, conditions is very pathetic.
3) No proper uniforms:
a) We are issued just one uniform (Just tee-shirt), No actual proper uniform been issued since the day I have joined Hilton Ras Al Khaimah Beach Resort and Spa.
b) Have to wash and maintain our uniforms. The hotel does not washed and iron our uniform (Tee Shirt).
4) Very bad laundry facility at the staff accommodation:
a) Only 3 washing machine and dryers are provided for 335 employees.
b) Most of the time either the machines are broken and even if the machine works expect big queue.
c) Cloths can only be washed on our off days cause no time for all this stuff after working for 15 to 16 hours a day.
5) Conditions are not maintained as per the offer letter or contract letter:
a) No compensatory offs provide for the extra hours we work every day.
6) Employees resigning even before completing probation period:
a) This is a very clear indication that the employees of Hilton Ras Al Khaimah Beach Resort and Spa are not satisfied with the management of this property.
b) I have noticed that many employees have even resigned within 1 or 2 weeks of joining their work.
7) No proper staffing and hierarchy maintained:
a) Within the division, employees are not assigned for a particular department.
b) Many outlets have no managers to taken care, instead Captain and supervisors are asked to take care to reduce managerial cost.
My overall experience:
1) Not a good place to work;
2) Staff Exploitation;
3) Should have waited for few more months to get a better offer;
4) Not even good for the people who start their career;
5) No financial benefits apart from basic pay;
6) Pay scale is too toooo less compared to Dubai. (a waiter here is just paid 700AED in this 5 star resort). Don’t expect any tips cause 97% of the resort guest stay on full package/full board (all Inclusive).
7) Employees are NOT take care of. Find lot lot lot of cost cutting measures (for example: less number of employees, very very cheap flight tickets-Air Arabia¬, no city tour shuttle for employees and many more).
8) Basic necessity is not taken care.
I urge all the readers to spread this information to all your friends and loved ones and let them decide if they are planning to join Hilton Ras Al Khaimah Beach Resort and Spa. PLEASE make use of the technology. Please let this information spread out of blogs.
I WOULD NEVER RECOMMEND ANY OF MY FRIENDS AND READERS TO JOIN HILTON RAS AL KHAIMAH BEACH RESORT AND SPA.
Property GM: Mr. Mohab Ghali
Human Resource Manager: Mr. Shinto S Deepak
“Hilton” as a brand has always been a respected and renowned hotel chain in hospitality industry. This mail is particularly related to Hilton Ras Al Khaimah and Hilton Ras Al Khaimah Beach Resort & Spa and not Hilton as a brand.
Precisely it’s about employee’s grievances who work at Hilton Ras Al Khaimah and Hilton Ras Al Khaimah Beach Resort & Spa. After been in Hospitality industry for almost 8 Years I can definitely say, that Hilton Ras Al Khaimah and Hilton Ras Al Khaimah Beach Resort & Spa is totally mismanaged and if this goes on, it will definitely effect the brand value of Hilton in UAE or MEA Region.
I understand that Mr. Chris Nassetta was here in Hilton Ras Al Khaimah and Hilton Ras Al Khaimah Beach Resort & Spa for a while and he has totally neglected employee’s grievances.
This article will explain about Hilton Ras Al Khaimah and Hilton Ras Al Khaimah Beach Resort & Spa’s policy towards their employees and many of the labor laws are modified by Hilton Ras Al Khaimah and Hilton Ras Al Khaimah Beach Resort & Spa to totally benefit the management of the property.
I have also forwarded this mail to most of the newspapers editors in Middle East, to few established hoteliers in Middle East and to most of the well known recruitment agencies in Mumbai - India.
This mail is also posted in http://www.jobvent.com (Ctrl C / Ctrl V)
1) Labor law is not followed:
UAE labor law is modified in the contract letter to benefit the management of the hotel and then asked to sign by newly hired employees.
a) Overtime “Article 65 to 71 of the Labour Law - As required by U.A.E. law, overtime hours must be worked voluntarily. In addition to their compensation for regular hours of work, hourly and/or quota-based wage workers shall be compensated for overtime hours at such a premium rate as is legally required by U.A.E. law”:
In Hilton Ras Al Khaimah and Hilton Ras Al Khaimah Beach Resort & Spa overtime worked are not even compensated with day offs where everyday working hours is between 14 to 15 hours every day in 6 days of a week.
b) Repatriation in case of termination. “Article 131 o[censored]AE labor law - The final element of severance, repatriation cost, is described in article 131 o[censored]AE labor law. It states that on termination of employment by the employer, the employer must cover the cost of repatriation of the employee to the country from where he or she was recruited, or any other place agreed on by the two parties”
In Hilton Ras Al Khaimah and Hilton Ras Al Khaimah Beach Resort & Spa’s contract it states that (Under section Repatriation) “ In the case of termination, the repatriation ticket will be at your own expense and all charges pertaining to your employment and residence visas.
(The management of Hilton Ras Al Khaimah and Hilton Ras Al Khaimah Beach Resort & Spa had many experiences where employees tried to leave by using Article 131 o[censored]AE labor law few years ago. So they had to make some changes in their contract letters)
c) In UAE labor law, it is clearly detailed that after probation period of 3 months an employee has to give 1 month notice to end the contract. But in Hilton Ras Al Khaimah and Hilton Ras Al Khaimah Beach Resort & Spa as per the new internal communication mail sent by Mr. Shinto, the notice period to end the employment contract is 2 months.
2) Female associates are sexually harassed and no action has been taken so far.
There has been lot of sexual harassment compliments against Ayman Moneim (Operation Restaurant Manager) by female associates and those sexual harassment complaints are not even filed/recorded in Human Resource Department. As he is close to the General Manager of Hilton Ras Al Khaimah and Hilton Ras Al Khaimah Beach Resort & Spa he is just issued warnings verbally.
Most of the time Ayman Moneim is usually found drinking alcohol on duty without any city ledger or been charged.
Restaurant manager has no managerial authority over her department as Ayman Moneim had threatened and created a scare within the division (F&B).
3) Employees are threatened that they will be banned if they leave their job.
Employees are treated like criminals and are banned for one year if they resign and also asked to pay all recruitment and visa charges. (In fact in my case…. As per the immigration officer in UAE, my passport is blacklisted. I was treated like a criminal and I was blacklisted just because I resigned before my contract period and that too after I paid back all my recruitment/hiring charges) blacklisting are usually done for the people who has criminal records, I was not even terminated.
4) Cluster Human Resource Manager is making money by hiring staff through Vira International:
(Example Case: Some employees were selected through telephonic interview and after their selection those employees were told to report to Vira International and they were asked to pay for the agency fees) I think this was one of the reasons why Vira International dint give us any receipt for our payments even after we requested.
The following few points will brief you how employees are treated in Hilton Ras Al Khaimah and Hilton Ras Al Khaimah Beach Resort & Spa. These points are properly detailed at http://www.jobvent.com/companyBrowse.php?CompanyID=15308
1) No proper uniforms are provided;
2) No proper bus transportation are provided between staff accommodation to work…most of the time we have to pay for cab to return from shift due to improper bus timing and improper work schedule;
3) Pathetic living condition;
4) Employees are treated like slaves (Male Associate);
5) Female associates are treated like ### (I’m sorry for this word). But this happens particularly in Food and Beverage Service;
6) Pathetic working conditions;
7) No proper laundry facility been provided for staff;
8) Pathetic long long working hours (14 to 15 hours every day, that too without any compensation) and associates are forced to do this for the many years;
9) Totally Mismanaged;
10) Most of the Managers don’t even have proper communicational skills, forget about responding official mails;
11) Totally unorganized;
12) Can’t expect for professional growth;
13) Not much monetary benefits (Just the basic Pay);
14) No recreation facility for staff;
It’s a common occurrence that employees don’t stick to Hilton Ras Al Khaimah and Hilton Ras Al Khaimah Beach Resort & Spa. Not only line staff but even the higher management and planning committee don’t stick to Hilton Ras Al Khaimah and Hilton Ras Al Khaimah Beach Resort & Spa. Just few cases:
a) Chief Steward could not survive more than 2 MONTHS;
b) Chief Engineer dint survive more than 1 DAY;
c) Executive Chef dint survive more than 2 MONTHS;
d) Dint even count line staff…. (Latest Record: 15 line staff resigned within 7 days in first week of November)
Nothing is been done to retain the resigning staff or to retain the existing staff.
When we resign… manager just try to explain that he has invested money on us…
But the real fact is… employees of Ras Al Khaimah and Hilton Ras Al Khaimah Beach Resort & Spa has invest lot of money. Starting from agency fees and pays back all the recruitment cost.
These were just few points which I realized while working with Hilton Ras Al Khaimah Beach Resort & Spa. I have been sharing this experience so that the people who are trying to get a job in Hilton Ras Al Khaimah and Hilton Ras Al Khaimah Beach Resort & Spa should know what exactly is happening inside. Because for me, I had lot of expectation from Hilton Ras Al Khaimah Beach Resort & Spa or Hilton as a brand. And it was far far far below my expectation.
I again request all the readers to be very cautious before joining Hilton Ras Al Khaimah and Hilton Ras Al Khaimah Beach Resort & Spa whether as a Management or line associate. Please consider the above mentioned issues before concluding your decision.
I have also forwarded this mail to most of the well known recruitment agencies in Mumbai and I urge them (including Vira International) not to mediate the recruitment process for Hilton Ras Al Khaimah and Hilton Ras Al Khaimah Beach Resort & Spa. Think about the people how are hired through agency like Vira International.
Hilton Ras Al Khaimah and Hilton Ras Al Khaimah Beach Resort & Spa is not even following their own policy “it matters how you are and not who you are”
Property General Manager: Mr. Mohab Ghali
Cluster Human Resource Manager: Mr. Shinto S Deepak
Recruitment Agency: Vira International – Mumbai (From India)
Tel: +[protected]Mr. Agnel)
Hilton Ras Al Khaimah is definitely creating a bad impression even for people who are beginning their career in Hospitality. Ras Al Khaimah and Hilton Ras Al Khaimah Beach Resort & Spa is not even good for people who are starting their career.
I urge all the readers to spread this information to all your friends. Please let this information spread out of blogs.
I WOULD NEVER RECOMMEND ANY OF MY FRIENDS AND READERS TO JOIN HILTON RAS AL KHAIMAH BEACH RESORT AND SPA.
Complaint marked as Resolved Aug 14, 2020