[Resolved]  Hindustan Unilever - PureIT Water Purifier — Wrost Customer Service Level

this product is good.

I also plan to buy this product what now seeing all your problems and very worse after sales service ..now i m dropping this and looking for other options in market.

Thanks to open my eye for this product.

Thank you for the information & review given on this site, as I was planning to buy this product, but now I have dropped my idea as I don't want to be in trouble.

Please suggest any other best water purifier at reasonable price.

Yes, guys,
Me too agree that No battery replacement was given to me.
Service is very poor.
I have complained 3 times, but no action has been taken yet.
BUT BEFORE BUYING THE PRODUCT, THEY CALLED ME 10 OR MORE TIMES..
this is the difference in the behavior to think over.
So think twice before buying the product.

Any Comments from Hindustan Uniliver?

I bought Hindustan Uniliver Water Purifier on march 2008.We have logged complaint with Hindustan Unilver two months back to get the battery replacement for their Pureit water purifier product. There is no response as of now. HENCE PLEASE KEEP AWAY FROM THIS PRODUCT.

Hindustan Unilever Pureit water purifier — Replacement of the produt

We bought the Product on 15th May, 2008, from Jalaram Agency (Borivali -East), since then we have call several times due to heavy leakage, every time the maintenance guy came and repaired and the Purifier is to work for few days and again same the leakage is to happen. This way we have call them 4 times in 3 months. Last when we raised our voice that we can't afford to come every time and get it repaired, and we would like to get the Product replaced or we would put our complaint against the product, so the Agency guy got some internal parts replaced, which again worked for 2 weeks. This is really sad to mention that we buy the Branded product like Hindustan Unilever and we face such problems. With great regret we have to tell our friends and relatives to go for simple filter than Pureit Water Purifier.

i totallay agree with you guys..we had bought this product because of Hindustan unilever's image. now this pureit water product is totally ruining that.
acutally its not the product, it is the customer service that they are providing for it.
we can email our respetive problems at hun.[protected]@unilever.com .
i got this on their website. let us send more and more mails so that they can know what is happening.
they unit they gave to us was previuosly owned by some one else. n now they are not replacing it.

Hi,

U can also mail ur complaint on pureit.[protected]@unilever.com as i have done.

I have called to the customer care for replacement of the battery kit of "PUREIT" Water purifier on 26/09/2008. My Docket No. is S08/BWN/[protected] and my Customer id no. is [protected]. The Customer Care executive promised me to replace the battery kit within 48 hours but still now (after 20 Days) I have not received the replacement. In the meantime I contact four times with that executive and every time he/she says that the replacement will be made within 48 hours and following Complaint numbers have been given from your end:
(i) C08703372
(ii) C08707808
(iii) Not recorded
(iv) C08720371
At present the indicator of my water purifier became red and as per instruction manual that was un-usable. My question is that what is the use of purchase of the product if, I do not get the desired service from your end. This goes against the brand name of Hindustan Unilever.
Again you are requested to take immediate steps towards replacement of Battery Kit within early date; otherwise I have no other alternative to go to the Consumer Forum.
With Thanks
Dhruba Roy
Kamarpara Bazar (Shyamsundartala)
Burdwan, PIN – 713127
West Bengal
Mobile - [protected]

my pureit's tap handle was broken 20 days back . i had lodged complaints several times, even went in person to lodge a complaint regard to change my outlet tap. response is ridiculous, they dont even bother to answer, even if they answer they answer in a irresponsible way.i think wholeof the hindustan lever team must learn how to behave .they are uncivilised.i was reaaly amazed how HINDUSTAN lever aline were able to get such employees with very poor skills, resposibility, they must have really picked them with such characteristics.they beg u when they want to sell their product, once its over u have to go round and round to get ur service done. i think this is HINDUSTAN LEVERS policy of satisfying their customers, its better they can change their name to FRAUDUSTAN LEVERS for their worst worst service, i ahd decided not to bauy any of their products.i[censored] belive me then dont go for them, let the people only who can provide such a worst service realise .

It is the most worst service I have ever used. They don't even update their database with the details of the sold out equipement. When I had called them for replacement of battery they were saying that they don't have my equipments serial number so I need to go again to the outlet and get the details entered into the database. How rubbish and wierd is this. But when I told them that I have original invoice copy and with that and using the telephonic conversation recording I'm going to the consumer's court, they have sent the battery within two days. It means that there is no scarcity of either the spare parts or the man power. It is only the negligency. Better to file a case in consumers forum for a good amount of compensation.

I could not agree more with the dissatiafied and harassed customers voicing their complaints! I have booked a battery kit on 15th Oct 2008 and have, since then been promised delivery of the same in 'next 3 days'.But, sadly, the 3 days are yet to come and each time I call the customer service at Kolkata, I am met with apologies and a fresh complaint number!This is absolutely unexpected of a company of Hindustan Unilever's repute.I am sreving in the Indian Air Force and living in a far flung place, away from civilisation.My only source of potable water was the pureit.I feel absolutely cheated.

please closed all o[censored]r hopeless call center no specially [protected] pls. u dont make the pple foolish really a made a bad deal i must go for eureka forbs products

I am suffering from the problem they are not replacing the battery of pure it . Even the filter is unabel to clarify particulate matter forget about the bacterias. what do you want please clear .should I through this filter at your office .I am suffering lot from your attitude.pls confirm.customer care no responsethey are telling shortage but hindustan having shortage than why you do this just for marketing .

I was earlier advised that Hidustan Lever's PureIT is the best product in the market. But having read all the above Customer Service complaints, I have changed my mind and now prefer to stick to my old Silver Bromide based water purifier.
Thank You guys for your Blogs.

WingCo David

I also have ordered the pureit battery but getting no response from the lcoal sales department and the call centre number never gets connected, I am planning to log a case against the company in comsumer court.

Yes, I do confirm that their customer service is extremly poor.
I am also suffering last ten days with the same problem of changing of battery. Each & every remainder getting nice hope only but action is NIL.
I recomended my neibhours, not to purchase any products of Hindustan unilever.

A.Sathiyamoorthy.
Chennai. Dt.4th Nov 2008.

We have logged complaint with Hindustan Unilver three months back to get the battery replacement for their Pureit water purifier product. There is no response as of now. We have been calling their tollfree number, customer care number He is also not taking any initiative. When we try to reach him someone picking up the mobile & saying he is busy in meetings & asking us to call later. This is happening for the past one week. HENCE PLEASE KEEP AWAY FROM THIS PRODUCT.