[Resolved] Home Town — Discrepancy & fraud in the goods sent - Home Town Noida
I work with an IT firm in Noida.
We had purchased tiles from Home Town Noida.
We are highly disappointed & shocked that the bill stated Rs 716 per box & the boxes that are delivered at our place are low quality with a price tag of Rs416 per box which is such a big fraud on their part. We had just by chance checked the price on the box otherwise we would have signed the receipt & delivery man would have rushed out. This act is totally unprofessional & strongly shocking no matter what the reason behind. We have retained both the receipts of the delivery man & the one meant for us. We have the boxes too hence have all the proofs for our case.
When we had gone to purchase the tiles one of their official said premium quality is not available we can give you second’s quality. For which we insisted we want only premium that’s how the bill was made & we checked with their team twice that we need only premium tiles nothing less & they had given assurance. Despite their hollow promises we encountered such a major folly it’s a blunder & we are not ready to take it lightly.
We have lost faith in Home Town’s credibility. Our work suffered miserably in the process, we kept speaking to the department manager- Sanjay & merchandising head – Abhineet Seth but they couldn’t give us satisfactory response leave apart a delightful response. They kept giving false promises. Abhineet had the shamelessness to say such things happen. Their team came to our house Sanjay along with Nitcos regional manager to apologize. When we asked them to change the tiles & compensate, they now said the required tiles are out of stock.
This is a POOR CUSTOMER SERVICE. This is a scam. Your minor problem becomes a nightmare. You are re-routed to these people, no matter how hard you try to explain, they are least interested in helping. This is definitely a detriment to staying with Home Town.
This episode has really left me with a negative feeling towards Home town, which is too bad because my initial experience with Hometown was good (even with customer support)!!! I would much rather have bragged to my friends about my first experience with Hometown as opposed to what happened afterwards.
Please STOP dealing with HOME TOWN NOIDA.
Complaint marked as Resolved 2020-08-14 00:11:20