Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I purchased kitchen products on 21/01/2009 from Big Bazaar Edm Gzb . when i opened the spice packet of Kali mirch purchased from them (Vendor was Os Spice) a cockroach was found. I complained about it at their outlet I was assured that I would get a call on 29/01/2009 as they would call the OS people. Till date waiting for the call to come.

I just want Mr Biyani to understand that before mentoring other businesses he should consolidate the quality in his present buisenss.

Date of expiry of voucher in "Terms and Conditions " on the reverse state the same as 9 months from the date of issue, whereas on the front in the bottom right it is mentioned as 6 months.This is misguiding.As a consequense
I missed the date of expiry.Please explain the ambiguity.
Kindly send me a favourable reply
Regards Mhernosh Gandhi.

I purchased a fridge on the 3rd of November, 2008, from Hometown at Outer Ring Road, Bangalore. The model is Electrolux 190L OP Luxur.
Cash memo number T21/5216
Tin number [protected]
Item description number [protected]
Rs. 7591
Warranty period: 5 years
Please note that this receipt does not have a receipt number starting from 204. As a result, I was not even entertained intitially when I made my complaint. They insisted that I didn't buy it from their outlet.

The fridge is defective, as the freezer and refrigerator compartments do not work, right from the beginning.
When I called for the service numbers, they gave me three wrong numbers and made me wait, or promised to get back to me, but you didn't. A person from Hometown said my complaint was registered, but the techinician is yet to come.

I am appalled at their poor customer service, lack of responsible staff and the audacity they have to sell me a defective fridge. I have run out of patience. What should I do?

Sir,
This is to bring to your kind information that, i have been provoked to participate in the Future Group - The Great Indian Shopping Festival (Khul Gayi Sabki Kismat) starting 13 dec.2008 and ending 11 jan 2009 and they now not declaring the results of Lucky draw and every time we go and ask they reply that the Lucky draw has been cancelled...
we consumers feel like cheated, as we have spent lots of our money to win car in Lucky draw. Now they are not giving anything and not even announcing the results of draw.

kindly help and take strict early action against them.

Thanking you with regards

a consumer

dated[protected]

Home Town from Ishanya Mall, Pune had advertised on 16th Jan a scheme, wherein customers could buy a Poloroid camera and on that get a ASSUS laptop free.

I immediately went to the shop on 17th JAn and bought the Poloroid camera through the scheme. Actually I was expecting a delivery of both the products (camera and laptop) the minute I bought the camera of both the products. But so was not the case. The staff told me that thou they have advertised about the product, they have none to display.
If I wait for some 90 mins they will arrive and I will be able to see the product. I agreed, came in after 90 mins. the staff called some number and advised that I will have to wait for 90 more minutes. By this time it was quite irritating but decided, that I will wait anyways. I exited the shop and and arrived after 90 mins. Much to my stiock now the product was out of stock. The staff, saying that as I have been here for a while will give me the last piece which is available. But delivery will be given later. I was amazed at the sudden disappearance of the stock. But I still agreed, as I have to travel 2 hrs to get to this shop.

I was given a date, of 30th Jan to come and get my products. Before that they will call me. I did not receive any call, so I visited the store myself. They promptly told me they did not anything about it, I had the receipt of the full advance I had paid, so finally it clicked in their dumb heads. Promptly they told me that the stock had not yet arrived so I call later. It was enough to test my paitence. As such a big shop and cannot deliver on time. I was given the number of one Mr. Jeman Shah, and he was supposed to cordinate with me.

30th JAn, I come to the shop after calling Mr. Jeman. He gives me the information that the camera is available but not the laptop. The obvious reaction was that I have spent rs. 15, 000/- if d not get anythign at al, I better pick up the camera. I was given a further date of 3rd Feb to pick up the laptop. I call Mr. Jeman Shah and much to my surprise, a product which has been bought on 17th Jan is still not delivered on 4th Feb, from the much touted shop of Future Group.
I ask Mr. Jeman shah to give me a further date, he suggests me to call after one hour. After one hour Mr. Jeman Shah has put off his cell phone and I have no idea what to do next.

I feel Hometown and Future Group do not wish to deliver the product and do false advertising to sell their stock of Camera's, they create pseudo schemes.

Anybody readying teh write up pls, refrain from visiting thsi shop and buying anything at al!

Where the hell did this offer go and when is the hell (UN)LUCKY DRAW CONTEST gonna happen and
where are the HELL 25000 prizes worth 10 crores.



MAY BE THE IS A BIG FOOLING INDIAN CHALLENGE for the fooled customers conducted by the future group

Dear,



We regret to inform you that the company( Sumeet) of your Washing Machine purchased in 2003- has closed down



Pls refer to your above stmt. It clearly indicates that the Washing machine purchased in the year 2003 i.e.

1) the machine itself is 5/6 years old which you sold without any check (whether it is in working condition) .

2) We were not told that the company has been closed down and after sales service will not be available

3) We were not told that there is no guarantee or warranty on the machine

4) We were not told that it requires direct inlet/ outlet water connection and should have fixed place.

Since there is no authorized service centre and the original part are not available, it is your responsibility to get it repaired. We would not have dare to purchase the said washing machine if above information reveled to us while sale.



My sincere request to your organization to consider the initial repair charges and make it in working condition.



Kindly revert urgently

Prabhakar Awalegaonkar

Associate Manager, Quality
/ : 270, D.N. Road, Third Floor, Fort, Mumbai 400 001.
( : 22683974 Voicenet : 52873 2 : 22096067 .
. eMail : Prabhakar.[protected]@in.standardchartered.com




[protected][protected][protected][protected]

From: share with us west [mailto:share.[protected]@pantaloon.com]
Sent: Tuesday, February 03, 2009 6:08 PM
To: Awalegaonkar, Prabhakar
Subject: Regarding Sumeet Washing Machine



Dear Sir,



At the outset we would like to thank you for patronising Big Bazaar.
Please accept our heartfelt apologies for the dissatisfying experience you had with our Big Bazaar, Lower Parel. We regret to inform you that the company( Sumeet) of your Washing Machine purchased in 2003 - has closed down. Also the washing machine is not under any warranty/ guarantee period. As a customer service gesture we can provide you with repair services for your washing machine but we will not be able to bear the charges for the same as there is no guarantee or warranty on the machine. We apologise for the inconvenience caused to you & we hope you shall keep patronizing our stores as we develop a better approach to handle specific issues that may arise in the store.





Regards,

Team Share With Us




[protected][protected][protected][protected]

Brighten up this festive season with Gift Voucher for Corporate Gifting.
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[protected][protected][protected][protected]

Disclaimer: This message may contain privileged and confidential information and is solely for the use of intended recipient. The views expressed in this email are those of the sender and not Future Group's. The recipient should check this email and attachments for the presence of viruses. Future Group accepts no liability for any damage caused by any virus transmitted by this email. Future Group may monitor and record all emails.

Hi,

We did shopping in Big Bazaar Kalyani Nagar Pune on 31-01-09 evening. There are no limits in cheating the customers such as these big names.

1. We bought Channa Dal - 1 kg where as the attendant printed barcode of Toordal - 1kg and fixed to the pouch. By this we happened to pay extra 23 Rupees for this item.

2. There was a scheme going on where if you make final bill of Rs. 999/- or more you will get bedsheet of 349/- in 99/-. We have not asked for this, but still this is part of the bill and this was done intentionally by the person sitting in the billing counter.

We were surprised to see the bill amount as we were expecting the bill should be with in 1000/-, how on the earth we end up making a bill of 1100/- plus. After careful examination of the bill, we found above two discrepancies.

After insisting repeatedly that we want to talk to store manager about this issue, finally customer service agent managed to get the floor manager to address our issue. He then called this billing counter person and enquired about the concern no.2 and to our surprise, he started arguing that we asked for the product and hence he billed the same. For concern-1, it seems the person printing barcode is new to that area and hence could have done that. Finally I managed to get the refund for the extra amount paid.

Also I observed that the MRP shown and FB (Food Bazaar) price shown are different as FB prices are discounted, but they print MRP price on the barcode. It is customer responsibility that you should ask at the billing counter for the FB price otherwise you end up paying MRP price. So, eventually you are paying MRP price and not discounted price where as you could have anyway got at regular grocery shop with a phone call and got delivered to your door step with 1 month credit.

My learnings / observations from this transaction are

1. Staff are not trained properly and not educated enough to behave with customers appropriately.
2. Check your bill before you leave the area w.r.to contents, Qty, Price etc...
3. It seems the management has certain indirect policies and are closely involved on how to cheat the customer and make more billing and make more money.
4. Even though discounted prices are displayed, the barcode would have MRP price and if customer is not careful enough he would endup paying extra money than the market price at times.

My fellow citizens and customers, be vigilant and careful on whatever transactions you do.

Thanks,
Snehalatha

I am Subhajyoti Chakraborty a regular buyer of your Big Bazaar shopping complex of Kharagpur (West Bengal). I have made a purchase of Rs. 1412 on 26th January 2009 (Cash Memo No T33/28956) at 21:26 Hrs. In that bill there was a mistake by your billing system staff of a double entry on single commodity. I have visited to the customer care desk along with your sales personnel and got the credit note (Cash Memo No T40/5263) immediately. It’s obvious a customer shopping regularly will not buy anything again at around 10:30PM; but your customer care leady made a note on repurchase on the excess amount of Rs. 349/-. I have asked for the refund amount and they asked me to buy something but at time of 10:30Pm I was not in a mood to buy anything. Then they advised me to visit any day within 15 days from that day for purchase or refund. Today I have gone to the customer care desk and asked for my refund but they said it’s not possible at any cost and I have to utilize the in shopping. I have reminded them for their words given to me on 26th but they denied and asked me to buy anything to get utilized the credit note.

This is very common and unethical practice within the industry. Rs. 349/- is not a big deal nether for any body nor for me but the way they have communicated is not a way to fare business practice. I am having both the Bill and the Credit Note where it’s clear that the fault is at your end and hence you should come for the solution.

The email contains the situation which led to this complaint :

To whom it may concern,

I dont know if it will concern anybody in BIG BAZAAR but believe me it really concerns the customers.

This email is the report the inconvenience I had to go through in order to get a home delivery from your esteemed Big BAZAAR Banasankari.

Action :
I recently purchased a dining table worth Rs 5000 (cash memo # T39/22363, Chakan # 2171) on 25th Jan and at the time of purchase I was told that since the volumes are high delivery will be madew on 27th Jan which was pretty fine with me.


Result:

On 27th there was no delivery nor on 28th or 29th Jan and I stay just a kilometer away from BIG BAZAAR.

Pathetic response on phone:

I called at [protected] to enquire about the matter on 27th Jan, just to speak to a rep I had to call 3 times after that I was told that the extension 160 for furniture was engaged and I need to call back. Then I call back 3 times but was not able to get connected to [protected] so I gave up.

On 28th I call again and after a few attempts I get to connect to the furniture department and I get a response after describing the situtation that I will get a call back within 5 mins but there was no call back made.

on 29th I call and get the same response that I will get a call back within 5 mins but since I insisted the lady replied quite convincingly that I will get the delivery by evening.

on 30th I call again a bit frustrated, I get the response that I will get a call after 5 mins then I asked to speak with the manager and I get the response from someone else who informs that manager Pradeep is not present.

Reaction :

I was determined to cancel the order due and went to Big BAZAAR to cancel the order but the rep said that the manager is not present so I asked him to cancel the order, after about half hour they made me speak to Mr Bharat Khubchanadni ASM Operations and he promised me after enquiring that I shall get a delivery 5 -6 PM on 30th. I am still awaiting delivery.

Common Pattern :

I experienced the same thing when it came to home deilvery when I purchased a refreezrator. Same response on phone, had to call eight times. Delivery was made two days after the due date only when I threatened to cancel the order.

I know that BIG BAZAAR is BIG and customer orders woth[protected] might not matter to BIG BAZAAR but it matters to the customers. I understand that BIG BAZAAR has relatively lower prices that does not mean that it is cutting down on it margins and it can lower its service. Personally I am ready to pay more to get better service. Not only me, I am sure that we all hate, having to call 5 - 10 times to get a delivery for which we have made payments in full and in advance.

Lesson I learned :

NEVER TO ORDER HOME DELIVERY FROM BIG BAZAAR whcich means NEVER TO BUY things which I cannot carry in my two arms.

Thank you if you have read the email.

Jibanjyoti Duari

Phone : [protected]

BSK -3rd stage, BAngalore -85

January 2007 to June 2008 I worked in Anandaraman Developers {BIG BAZAAR) PANTALOONS RETAIL INDIA PVT LTD chennai-93 PH:[protected]. Till past no one year nobody have recieved the PF amount in the company. So please take some action immediately for our PF amount.

S.RAVI KUMAR {PF NO:TN/52465/0243}

RAJAGOPAL, SIVAGURU, P.NAGARAJ, P.VINOTH KUMAR, S.SURESH,
SENTHIL VEL, S.S.VENKATESAN, VIMAL KUMAR, KARTHIKEYAN

Above my friends are also not getting their PF amount. So kindly take necessary action.

THANKING YOU

dear sir we have a credit card no[protected] pin 9401 is till not activate pls do the need full


kuntala sahu
cuttack

I have purchased 2 study tables and 2 chairs on 4.1.2009 and 8.1.2009 from Bizbazar, Mysore Road and paid the full amount of the furniture on the same date. The date of delivery mentioned is maximum 20.1.2009 and promised to deliver orally on 18th of this month. But not delivered and not communicated to me also. I have called many times to furniture department and enquired about the delivery date. Unfortunately they are not informing the actual date of delivering of the items. I have approached the customer service centre of Bigbazar, Mysore Road, then also no response. However yesterday they despatched only one table, but no body has come to assemble. Still I don't know when they will deliver the remaining table and chairs. I decided not buy any furniture in Bigbazar in future.

THERE ARE [censored] OFFER HANGING IN THE SHOP


ONE OF THEM OFFERS 15 KG TUR DAL FOR RS 220/-

AND STAFF REFUSSED TO GIVE THE OFFER SAYING IT IS MISS PRINT


THIS HAPPENED AT JAIPUR 22GODOWN OUT LAT

AND THERE ARE MANY SUCH [censored] ANOUCEMENT


RAJIV SINGHAL
JAIPUR

Just briefing of the case.

I am a regular customer of Big Bazar since the year 2003 and purchase all monthly provision from Lower Parel unit which you can check with your record as well as the staff on ground floor. .

I had purchased Sumeet Font loading washing Machine during the year 2007. When the installation engineer visited my house, he told me that it requires direct water inlet/ outlet to start this machine for which there was no provision at my flat. I had to wait till 2008 as I had to carry out the special provision in the bathroom. In the month of Oct 2008 my bathroom was ready with necessary provision I visited Electronic dept at Big Bazar they informed me that they do not have Sumeet aftersale Service dept contacts and kept on lingering the issue. After three months they managed to send a service mechanic on 31/12/2008 who after two hours of effort could not start the machine. He has confirmed that the machine is not being used earlier and requested me that he need to take the machine to his service center. On Saturday i.e.4/01/09 he called me and informed me that the machine needs a repair and the expenses will be around Rs.5 k .I was really surprised with call since I had not used the machine and I have to pay Rs. 5k just to start with. On Sunday I visited Big Bazar and met Mr Sanjay Anand and explained the fact and requested for earlier solution in this regard.

Results of the winner of he great indian shopping festival are not declared yet

Is it wiil be declared or it is a cheat to the consumers pls confirm

purchased shed shoe rack from big bazar on 5/11/08 got the shoe rack after 15 days that to damaged, when i spoke to responsible person they are telling we dont have stock kindly respond to my email or my mobile no [protected]

i have purchase two pair of shoes at 28 dec at big bazzar one pair active runner reebokj shoes big bazar price is 3499 and same model reebok active runner reebok showroom is 2600 ihave complate the big bazzar manager they say reebok company showroom shoes is duplicate but i confused please help me my complant and enqiuary is big bazaar price list they have chheting with custmers ok thanks

I purchased a microwave over from Big bazaar at EDM Mall, Kaushambi bearing brand name KORYO worth Rs 3900/ on 3-Oct-08, I stopped working last week, I lunched a complaint in Big Bazar as they people committed me that they will support me for any fault during warranty period. But now they people denied for the support asking me to go the company directly. I totally disappointed to buy products from Big Bazaar from Now onwards, as they are selling poor quality products and very poor after sales service with large fraud advertisement. I called these people several times, but nobody responded back to me.
I don’t have any other option left other then to go to Consumer court.

This is against the Big Bazaar branch at Rave Moti, Rawatpur, Kanpur. Once they bill the items they seal the bags but it becomes diffcult for the customer to open the seal packing again to verify that the number of items they have been chareged with the number of items delievred are the sam e.

We were charged for 18 items although we received only 17 items.The code[protected] Big Elichi the QTY billed is 3 but packed were 2 that we came to know when we opened the pack at home. The price is Rs 50 each . My bill number is T21/25924 dated 17/01/2009 .