I would like to raise my voice with your help against the bad sales practice of the FUTURE GROUP. On Nov 11,2007 I had purchased one ONKYO HTS 680 home theater online from <www.futurebazaar.com> using my credit card. The purchase order no for the same is [protected]. The payment for the same has been debited by the company on the same date for an amount of Rs 20140/- (Rs 19990/- for product and Rs 150/- for shipping). I've already recd the bills for the same from ICICI Credit card.
The expected time of delivery was of 7 days, while after contacting the company via mail on their id [protected]@futurebazaar.com,I got the reply on Nov 24, 2007 that the same being dispatched on Dec 1, 2007, as there is some delay in the shipment.
Again on Nov 27, 2007, I got another mail from [protected]@futurebazaar.com stating that the product is ready for shipment. This time, the mail came even without my mail sent to them.
On Nov 30, 2007, I just sent one mail to the customer support, asking the shipment details, based on their mail of ready to shipment status sent to me on Nov 27, I got the revert from them on Dec 1, 2007 that due to some reason, the delivery date has been extended to Dec 7, 2007.
To full of my surprises, when I contacted them on Dec 10, 2007 asking for the status on their customer care help line in Mumbai on[protected], I interacted with Mr Stanley and then his senior Mr Rishi. They informed me that the product is sold out, and I'll get my money back. I was shocked to hear this, and then I narrated the entire mail chains from their customer support dept regarding the delivery of the said product, and then Rishi told me to send the mails, I recd from them. He also assured me that, if I've recd the mail regarding the dispatch of the same, then surely I'm going to get the product delivered, and the update in their system is by mistake.
I send all the mails to Rishi on the email id given by him as [protected]@gmail
.com and he assured to revert back to me in 1 hrs time, which never happened. Then I called back twice on the same no again on Dec 11, 2007, and Rishi bluntly replied that he had checked with his team and they cant deliver the shipment, as the same is out of stock. After my arguments with him and asking for connect me to his seniors, the call got transferred to same one called Ms Benitta, who again informed me that the mails I've recd is by mistake and they will not deliver my product. She also said that if I wish, she can arrange for an apology letter from the company.
Now, my point is if I've done the transaction on Nov 11, 2007, which have completed one month now, and then, without coming to me on their own, after utilizing my funds for more than a month now, they are saying that the product is not available, and they will not give it to me. This is a clear cheating from the future group and hence, I need the product deliver to me in a short span of time, or else I need compensation from the company.
Also, I'm sending you the mails send by them in word format, and seek your help in getting my claim which occurred due to bad practices of the company. This is completely a cheat and thus I'm also planning to go to consumer forum on the same issue.
Thanks & Regards,
Regional Sales Manager-LI
e-mail : chandan.[protected]@icicibank.com