Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Dear Sir/Ma’am,

• At your Ishanya hometown showroom we were lured to a discounted sofaset which was displayed at 64.28% discount (140000 sofa available for 49999). The sofaset is soiled and a little defective, only to find that the same was available for 42000 elsewhere.
• When we were billed for the amount the sales person did not mention anything about the return policy saying only “aapko pakka lenaa hai naa” . I was given a receipt which was stamped no return/no exchange but I had no chance to say no to the same since I came to know about the same only after it was given to me. He also claims that he has taken a signed note from me but I do not remember signing anything with a note on it.
• We were also adviced to use future card to get a 5% discount. So in the light of same I thought of buying the sofa at a loss only to find that the same was kept in display area without the note sold and was continuously used (passers by, staff) making it more soiled.
• We asked that if the advance cannot be refunded can the ‘credit notes’ be issued but customer service did not agree.


Please could the credit notes be issued for the same. If not please could the future card money be refunded in exchange of original amount I can bargain for a lesser amount i.e. give you 10% more and you may earn more money because I cannot imagine to go to a future group company anymore so it is more of a burden for me and the incident is nothing like ‘Issay achchaa aur sastaa kaheen nahee’


POSTED THE MESSAGE AGAIN TO PINPOINT COMPANY NAME.
Thanks and Best Regards
Ashish Panwar

I bought a METAL COT from BIG BAZAAR banashankari 3rd stage, bangalore. Just after few days all the THREE legs, which are supporting leg broke. Next day i complaint about it in BIG BAZAAR, they said, it will be done within 2 days. after a week i went again and complaint about the same again. They said, it will be done withing a week. Now its been 9 months, i complaint about 5 or more times, those sales person even recognizes my face, so as i enter into the BIG BAZAR, those guys start hiding. It's really ridiculous. It is such a big brand, FUTURE GROUPS, and services are really frustrating. And when now i am tired, and doing this. I want you guys to help me. My Cot is still in warranty period. i want the action should be taken as fast as possible.

I hav erecently purchsed few items from BIG Bazar at taranaka hyderbad,

I could find that the bills showing Discount and net amount seperately, Then there is an attractive offer of Two Slice 1.2l. That will be incluidede in the price.If not included the discount 5.44 vanishes.It is a clever retail gimmick and please try to get rid of this BIGBAZAR ChEATINGS.

This is to inform you that today i have purchase a Dhara Sunflower Oil 5ltrs with MRP of Rs.355/- (Karnataka) and Rs.380/-( Rest of India) but this people have charged me Rs. 405/- which is Rs 25/- higher price compare to MRP of Rs 380/- with Product Number EAN[protected] Batch No: H5S03 Packed in the month of MARCH 2009 with the bill No :T3/35496 on 06/02/09 at 11:59:08 then i called this people on[protected] at 1:51 Pm on 06/02/09 and informed the case which was not rectified in the same call then after 4 Minuets i received a call from [protected] and the caller said that is IT's mistake and you can come and collect the amount in cash how is it possible when i have paid you people through my Wife Preethi Chowhan's Axis Bank Debit Card. BIG BAZAAR JAIPUR. SO PLEASE HELP ME IN REGARD TO THIS for a legal action against BIG BAZAAR (PANTALOON RETAIL (I) LTD 22 Godam Circle Store.

The following are the contact number of the following persons with their mobile number and mail IDs

Name Phone Number Mail ID
1) Mr. Varun Kant [protected] varun.[protected]@pantaloon.com

2) Mr. Harpreet Sohantal [protected] harpreet.[protected]@pantaloon.com


Any regards you can call me on [protected]

I have the same response from Home Town - Pune. I was purchasing the product through ICICI Credit card on EMI installment and sale representative told me that future group have finance scheme at 3% only instead of you taking at 7 % from bank.
We agree to buy the product on finance from Future group on finance and then the sale representative ( Non Finance person ) start asking too many personal question ( salary, bank account, owned car, owned house etc ) and took the conversation into a negative direction. After repeatedly asking to get in touch with the finance representative, he explain me that he has the exposure of finance and worked in this field with Future Group - Home town which wasn't the case !
I felt offened with such a poor customer attendence from Home Town and decided not to purchase any futher products from Home Town - pune .
Also, I have launch a complain to Mr. Atul Angle - Head Home town, told him to take necessary action on the same.


Rahul Parihar

I made the big mistake of ordering a centre table and a bed from home town, punjagutta hyd. 2 Weeks have passed, the bed has not arrived and a defective piece of centre table was delivered which they could not assemble. Repeated complaints to Customer care, managers at all levels has fallen on deaf ears.Hope others learn from my experience.

Hi,
I bought a aster bed on 10.05.2009 in Home Solutions Retail India Ltd. The bed was delivered and while fitting we found that its stripes were broken and clamps on the legs of the bed are missing. Even after repeat requests no one turned up to replace that and we are unable to use the bed. Its big harassment and time wastage to call them everyday without any use.
In help to fix this problem would be greatly appreciated.
Buyer's order No: [protected] dated 10.05.2009

Last year I purchased a DreamLine Mattress from the Big Bazaar Outlet at Banshankari, Bangalore, Karnataka. Cash Memo T39/11758, DT 30/03/2008.

When I purchased the product I was given 1 year warrantee of product. After 6 - 7 months o[censored]se, I started getting backache almost everyday. It took me sometime to realize that it was due to the Mattress sagging.

I would believe a Mattress should last at least 3 -4 years but given that it has already sagged means that it is of poor quality.

20 days back when I went to Big Bazaar, Banshankari to register my complaint for this, the Furniture Dept Manager Mr. Pradeep told me that they cannot help me as its only 15 days left for the warranty to expire. My question to him was that there were still 15 days left, and the warranty should be valid till the last day 30/04/2009. Moreover, when I asked him to forward my complaint to the manufacturer, he refused saying he cannot forward the complaint. Ideally the Manufacturer should take the ownership of a faulty product. We had a long argument exchange over it and since he was not willing to listen or help us, we decided to contact the Customer Support of the store. Here we got in touch with Mr. Sandeep. He listened to us and promised to get in touch with the Higher Managers to get the issue resolved. For next 2-3 days I kept on following him up but he only told me that he would call me back in 10 min but never did. Ultimately one day when I persisted he offered me to speak to the Furniture manager Mr. Pradeep again. When I refused and asked him that he had promised to speak to Higher Managers, he said he has already spoken to them and they also cannot help me. I did not agree to this and asked him to connect me to the Store Manager. I got a excuse that the Manager is not in office and I can call the store tomorrow to speak to him. Since then, I am trying to reach Mr. Bharath. Every single day, I call up the Banshankari store and ask to speak to Mr. Bharath but I am given reasons like "he is not in store", "he is out to attend meeting".
In fact, the employees fear to connect me to Mr Bharath. Wonder how he behaves with his subordinates!

I am really frustrated with all this. It seems to me that Big Bazaar is only interested in selling products and its least bothered about Customer Satisfaction.

A warranty for any product should be and is valid till the last day and there cannot be any exceptions to it. I guess the Managers don’t understand this.

Mr. Kishore Biyani, with such poor response to Customer Grievances, you dream to make your company WalMart of India!

Divakar

I bought a compaq laptop from Big bazaar Electronics Division. They have a quick service in selling a product. However, I am really disappointed with their poor after sales service. I was told that Big Bazaar they will provide free onsite technical service for a period of one year starting from teh date of purchase of product. They provided me a number which is actually not reachable and also the number of their electroincs division is never picked up. They do not have a permanent technical services cell operational for electroinc products as well.

Hi,

I have ordered a washing machine two months back in bangalore, marathalli homwtown branch. First they promise it will be delivered in 7 days but even after 20 days it was not delivered.

Then people from hometown told me they will refund it in 15 days. but till now there is no refund and no body is updating me.

I am calling them regularly, but people are so irresponsible they are not talking to me properly and still not sure when i will get my money back. No body is sure about Refund.

Now i dont want any delivery just I want refund and also i want to know what else can be done in such

irresposible behavior of big shopping malls.

Can some help me??

What else I can do in such case.

Thank you,

Regards
Manish

[protected]

I have bought 3 items from Furniture Bazaar on 3rd May 2009 at R-City Mall at Ghatkopar – Mumbai.

Dining Table
Eucalyptus Table
Corner Stand

(Cash Memo No. 433)

We had asked the delivery time for these goods as this Saturday (9th May 2009), which was agreed and documented in the order register at the store.

Since then we have been following up and called at least 50 times (if not more) to various contacts at the store (Ms. Nanda), and at the warehouse (Ms. Kavita), but no one seems to have a clue what the other person is saying.

We as a customer feel extremely deceived that after paying a sum of INR 12, 300/- even after 10 days, we are still clueless if our order is live or not.

I have purchased AC on 1st May 2009 and yet not started. They were not able to deliver. The fitting charges told were lesser than what they charged. The exhaust of AC was of another model and had to replace. Now after all connection when we switched on its not working. Its really a harrasment. I had also purchased cooler with AC that also had to replace on very first day...

Dear Sir/Madam,
This is to bring to your notice that I, Manish Ojha bought an Onida Microwave and Bajaj Food Processor on 9th March 2009 from HomeTown, Yerwada, Pune. The executives at Home Town assured me for a demo on next week-end as none of my family members is at home on weekdays. We called the Hometown reception at[protected]. They gave us the contact number of Mr Mohanty - [protected]. Mr Mohanty assured us to that he will call us within 15 mins but he never turned up. After a week or two, We went to Home town(warje to Home Town is around 25 kms) and told the representatives (Mr tiwari) there that now we are fed up of the post sales services and we do not want these products any more as there is a limit of patience. We had a heated arguement but they did not co-operate with us. Lastly loosing all our hopes, we sent a mail to [protected]@ishanya.com, [protected]@onida.com and then we got a call from Home town for demo session. I told them very clearly that its been a a month and a half now and I do not want the products, but all in vain.
We as customers have wasted a lot of efforts(Time, phone calls and Money in terms of buying the products and going back to Home Town), but did nt get a bare minimum service which every customer deserves that too from such a leading companies like ONIDA and BAJAJ. If these kinds of services keep on going, it will lead to high level of customer dissatisfaction.

Details of the Products are mentioned below :-

1. Onida Microwave
Model - M030CJS21
Purchased from Hometown, Yerwada, Pune
Article Number[protected]
Date of Purchase - 9th March 2009
Price - 10490

1. Bajaj Food Processor
Model - FX 10 Food Factory
Purchased from Hometown, Yerwada, Pune
Article Number[protected]
Date of Purchase - 9th March 2009
Price - 3390

I an expecting an unbiased and quick response from HomeTown, Onida and Bajaj, which they claim in all their advertisements and Promos

Best Rgds
Manish Ojha
[protected]

I bought a Cherry coloured Study Table (with sliding glass doors) on May 2 from Big Bazaar Ambience Mall, Gurgaon. When Inder (their product installer) came and tried to install there was a problem with some "carpentry locks" due to which the top half of the table can topple over. Despite speaking to Manish Jain (Furniture section Manager) and explaining in detail the issue, it yet remains unresolved. I had bought the study table to my 10 yr old son. The table is as yet unusable. Some one needs to wake up and get this solved.

This is to inform you that the product (Proton MS Lc Gd, Black- Code[protected], Advance Receipt No.[protected] & Buyer Consignee # [protected] ) was ordered on 24/4/09 & they promised to deliver before 5 day's, when i called up on the 5th day i'e on 29/4/09 they said it will be delivered on 30/4/09 before noon but no and on the 6th day a person calling up saying it cannot be delivered on 30th OR 1st of may it will be delivered only on Monday 4/5/09 But ????????????? not hundred persent & the next point is a cot without the PLYWOOD one person says there is Plywood & the other say's this cot comes without PLY WOOD who is correct & I have seen, conformed in the out side market they provide the cot with the PLYWOOD,

( I dont want to shop with Big Bazaar any more I want to cancel the order placed )

Kindly do the needfull

Thank's & Regard's

Murugadass.V

These guys are big time frauds. They lie to you straight on your face. I had ordered a bed from Big Bazaar on Old Madras Road in Feb 20 and it is Apr 7, I have not got it. It was supposed to be delivered Mar 11 but I heard nothing. When I called, I hear a lot of lies. The first week the truck was on its way from Bhiwandi or wherever the hell their furniture comes from. The next week, the bed was ready and will be despatched the next day and will be delivered next week. Again nothing. I called the customer service manager Anil who promised me it would be delivered next week later. He said he was giving his word blah blah that it would be delivered. Guess what nothing comes & our true Indian bhai does'nt even have the b**s to call me. He assigns it to a girl who calls up and asks if I got delivery of the bed. Are'nt you supposed to know if your order has been delivered? When I answer in the negative, guess what she says It will be delivered next week. Big Bazaar, this was my first purchase and it will be the first and last. I guess this wont be the first also, as I plan to show up at BB and get my refund. Apparently they will not return the money for all the delay but will only give a credit note. BB is supposed to be biggest retailer in India, well they will not be very soon. In summary, I will have a credit note with which I'm supposed to buy other items in BB, no bed yet, spend another tidy sum for a bed from another furniture shop. All thanks to Big Bazaar.

Res Sir / Madam

This is Mr. Vinod Macwan from Words Infocom Pvt Limited. Our office address is as below...

Vinod Macwan ([protected])
Ground and First Floor
Silver Sarita
Near Vinay Nagar
Off. Mira Bhayander Road
Mira Road (E)
Thane - 401107
Tel:[protected]

I have purchased 2 window AC, 1.5 tonne of Koryo brand from Big Bazar Lower Parel branch for our Wadala branch office. Their Address is as below..
Big Bazaar (Pantaloon Retail (I) Ltd)
Phoenix Mills,
462 Senapati Bapat Marg,
Lower Parel, Mumbai
Tel:[protected] / 66626703 / 66

After installing the AC's I came to know that one of the AC's remote is not working. I have called to Big Bazar and asked them about the same but they refused to do anything saying that why we have not get the AC's installed from their engineers. What my question is its my personal lookout that from whom I want to get it installed. Where ever I'm finding suitable and lower price I will go with them. And why should I take their service where I have my own engineers? The thing is that the AC itself is faulty. They have supplied us faulty AC and it's their duty to give me perfect AC. Please look into the matter and do the needful.

Thanx
Vinod Macwan

Hi,
I don't know whether you will read this mail or fool me as all of your staff is doing for past 1 week. I had booked a sofa and center table on 28th March challan no: [protected] from Hometown Pune worth 55, 000. I was told that it will be delivered on 8th April. However, I got call on 4th that centre table has failed a quality test so it will be now delivered on 20th April. I foolishly agreed to that as well. Then on 9th I finally got the sofa delivered which to my horror was having one small sofa having wood carving design exactly opposite of the other one. I immediately called customer service that there is a mistake from your side. The lady told need not to worry, they will contact us soon, However that day passed neither the sales person (Zaheer) nor the customer service. Finally next day Zaheer called and said he will enquire the matter and came back next day on 12th telling that that was the same sofa which I booked and design flaw is not their mistake. I asked for his Customer Relation Manager Ravindra, who too was as ignorant as Zaheer and not ready to accept his mistake. I asked them to come to my house have a look then decide yourself, he said he or no body cannot come as Sat or Sun they have sales pressure. Finally I took pictures of my sofa and traveled 25km to shop and showed them. The guy instead of admitting his mistake behaved like a cop asking questions like are you absolutely clear that the day you saw the sofa didn't had the flaw and all that. I reached break even point and threatened to put a consumer case and also put a mail to my company employees regarding the service, he said he will try to resolve the issue in 1 day. But nothing has happened so far. The only thing I can make make out from my experience is:
1. Hometown is high show shop filled with fake things.
2. Your staff doesn't have common sense, dignity & honesty.
3. Customer Relation Management doesn't aims to have better relation with customer rather make fool of them.
4. You have no feeling for customer emotion, seeing the number of complaint on website, I congratulate you for mastering the art of deciet.

I would and should launch a consumer case against you and forward my woes to everyone I know. Atleast I will circulate a mail to 20k collegues of my company. Hope 5k of them read and refrain going to your shop.
Thanks for helping me learn a lesson
Abhishek

Bill No T50/49972 dated 07/04/2009. Article number CZ21K45MJ

I purchased a Samsung 21 inch color Television from Big Bazaar, Durgapur, West Bengal on 07/04/2009. There was an offer to provide an Iron on a purchase between Rs 5000/- to Rs 9999/-. My purchase falls in this category. On 08/04/2009 the T.V. was delivered but without the assured gift. The delivery man said the gift would be delivered by the person who would come to install the TV. However, till now (15 Hrs on 09/04/2009) there is no response from the shop. My phone calls regarding the same is not being attended.

I purchased one Sony Bravia LCD TV(KLV-37S400A) from Ezone outlet in Hometown, Marathalli, Bangalore in exchange of my old TV(LG Flatron-21 inches) on 4-4-2009. For this I paid Rs.53900/- and recieved an exchange value of Rs. 4000/- for my old TV. They were to come and pick up my old TV set the next day[protected] and I was promised the the delivery of my LCD TV on 6-4-2009 between 3:00p.m.-5:00 p.m. Accordingly they came and picked up my old TV set on 5-4-2009 but I am still awaiting the delivery of my LCD TV. Moreover they are not even answering my phone calls for enquiry.Each time I get the reply that we will get back to you after 5 minutes which never occurs. Kindly do the needful to sort out my grievance.