[Resolved]  HomeTown — Broken Table

Dear Concern, My name is Siddharth Rao. I had bought ( Sofa Regal, CT Essenza Table ) from your Gurgaon Store on 01/05/2012. ( Bill No. [protected]) I was very happy & trusted your brand very much. But out of surprise your Table broke down a week before with no physical damage. I am really very surprised that how can I expect this type of service from a Big Brand like you all. Please your urgent assistance regarding the same. Thanks & Regards, Siddharth +91 [protected]
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Aug 14, 2020
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Adding to above I am trying to contact these guys from past 5 -6 months to proivide complains of same, but contact number of Gurgaoin Branch is always on FAX mose.
Dear Mr. Siddharth,
This is Priya from Future Group. We are very sorry to hear this. We have escalated this matter to the concerned team. They will look into it and get in touch with you soon. For further assistance you can write to us at [protected]@futuregroup.in with your reference id 12153.

Regards,
Priya
Future Group Care
Dear Priya,


With refrenace to my below complain I got a call from one o[censored]r field guy that he will be coming at my house to inspect the furniture, adding to it he said that I wil charged for the visit i.e ( 350rs ) & all other repairing charges which are there.


I have no problme in paying the chnarges, i just want to know is it my fault that I am trying to contact you guys from past 6 -7 months, but was not success due to u'r wrong no/fax mode no. o[censored]r branch.


No customer service number is been provided on web also, after so many unsuccessfull attempt i came across writing a e-mail.


If I had made a fault by buying furniture from u'r big brand, i regret for same & will let all my near & dear know about the same so that they should not be cheated as I am.


Please help, I do not want to loose trust on u'r brand.



Thanks & Regards,
Siddharth
+91 [protected]

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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