Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Please clarify your advertisement on Scrap value for the clothes. It is mentioned Rs 250 Per kg whereas in Big Bazaar EDM they are taking at Rs 30/- per kg. This is purely subjective and sole discretion of the person sitting on scrap collection centre. Do we need to buy new cloth from EDM and sell it as scrap to them @RS 250/- per kg. Please clarify the BIG BAZAAR stand on the same. It has happened with me yesterday evening and I bought back the entire item which I wanted to xchange. Very unfortunate. You staff has no say on that as it has been out sourced to 3rd party vendor. Never had seen such a experience in Big bazaar in my around 10 years association with your bazaar.
My advice is to make more clear about your xchange offer for buying the old items. You advertise something and practice something else. The concept adopted is let people to bring the thing we will (the agent sitting on the counter) decide as the customer already had taken a pain for bringing the old items and they will not take it back by spending money again.

Please do clarify where it is mentioned your adv that your will take the old clothes ate RS 30/- per kg or have you described any where that only a particular type of cloth will be taken at Rs 250/ others are at Rs 30/- per kg.

Note: I have set a very opinion about the Big Bazaar and Spencer retails based on my shopping experience in last 10 years. But your 3rd part vendor is spoiling the atmosphere.

Rgds/Ramamurthy K
[protected]/[protected]

I had bought a Queen Bed Aster MDF, MSctd Hyd Stg LoBt from M/s Home Town Pune Yerawada vide their SO No [protected] dt 4/2/14 by paying the full amount of Rs 24900/- with a request to deliver the same on 14/2/14 since I will be out of station. Accordingly, the delivery was made on 14/2/14 and their mechanics visited our premises on 15/2/14 for assembling the bed. While assembling, they have found that QB Aster front back plank assembly to be defective and promised to report the matter and get a replacement so that the bed could be assembled fully, thus leaving the bed half assembled in my bed room. Consequent to this, we were left with no room space and were forced to sleep on the floor in our Hall with a bed/mattress. We being senior citizens, we were put to lot of inconvenience. I immediately lodged complaint with the management vide complaint No [protected] dated 16/2/14 since the mechanics left my premises around 8.30 pm and there was no one to accept my complaint at Home Town on 15/2/14 itself. My best efforts to contact the management to get an assurance for prompt action, have failed I am constrained to lodge this complaint. I had already informed the management of Home Town that we will be out of station from 20/2/14 PM to 13/3/14 AM and hence requested to complete the delivery before that. I request for a stern action else the firm may please be directed to refund the amount and take away the defective QB, immediately.

Dear Sir/Madam I Arun Agarwal want inform u that Big Bazaar Profit Club Card [protected] customer id [protected]is purchased in my name at Hyderabad Ameerp store, code 4760 with my details by providing fake driving Licence no 33799B384 which i do not have, , the customer have resister my personal mobile no: [protected] my email id arun.[protected]@gmail.com. the address givem by the customer is west begal but your agent even dont know the pin code of his/her sate .When i call bbpc toll free num[protected] they took a complain no [protected], , the hyd store call me form [protected] me after three day with no explanation, , still i found the the card is not blocked and same is using by some person I hope this thing is not been planed by Big Bazaar for fake sale, , must be done by the customer, , the problem should resoled ASAP, , this thing is crime of miss using of identity's otherwise i have to take legal step

Dear Sir/Madam
I Arun Agarwal want inform u that Big Bazaar Profit Club Card[protected] is purchased in my name at Hyderabad

Ameerp store, code 4760 with my details by providing fake driving Licence no 33799B384 which i do not have, , the customer have resister my personal mobile no: [protected] my email id arun.[protected]@gmail.com. the address givem by the customer is west begal but your agent even dont know the pin code of his/her sate .When i call bbpc toll free num[protected] they took a complain no [protected], , the hyd store call me form [protected] me after three day with no explanation, , still i found the the card is not blocked and same is using by some person

I hope this thing is not been planed by Big Bazaar for fake sale, , must be done by the customer, , the problem should resoled ASAP, , this thing is crime of miss using of identity's otherwise i have to take legal step

Hello sir/madam, I am manesh kunkal from asansol, on 13th feb at 20:30 i made a purchase from big bazaar asansol of Rs. 459/-.first i tried to pay through my IDBI ATM card, but cashier present over there said it was unsuccessful transaction.so paid in cash, but my bank statement shows transaction was successful and Rs, 459/- was deducted from my account.I am providing the following details of the bill and attaching my IDBI Bank statement of the transaction. CH: 180562 CASHIER NAME: Bimal chakroborty CASH MEMO NO.0037401 Tr:18383 Your concern will highly be acknowledged.Kindly reply soon.

I first time went to PANVEL BIG BAZZAR on 14/02/2014.but experience is not satisfactory They charge wrongly in bill I perches BRU Instant coffee MRP Rs. 290, offer MRP shows Rs.260 (Rs. 30 off shown on pouch itself) but the charge Rs.290 I got R. 30 back when I complain on 15/02/2014. Cash Memo-0004963

There are unfinished work for the wardrobes and the kitchen even making full payment Rs.3.37 lac 2 months ago. Wardrobe mirror, drawers and 2 sets of kitchen cabinet, skirting has not been done.The delivery schedule keep postponing. Order# [protected].

Dear Concerned, I would like to draw your kind attention that, I went to purchase some goods at Kharagpur Big Bazzar on the evening of 8th Feb 2014. At the cash counter, a person behind me in the queue just bypassed me and kept his goods on the cash counter. Even if I repeatedly expressed my objection, the cashier (employee id 42996) entertained that fellow and misbehaved. I asked for the contact details of his manager. He replied, he will not provide me, as his manager is on leave. When I forced him, he called one person without any Big-Bazaar uniform. And he told that "Every body is not same, it is very usual, and all customers are equal for them" I asked for the contact of his next superior, He asked me to contact the M.D. of Big-Bazaar. I am a regular customer of Big-Bazaar. I went to many of its branches throughout the country. I have never seen such misbehaving and strange cashier reporting to such a strange 'store-manager' at any Big-Bazaar. This is for your kind information and necessary action. With best regards, Sumit K Chattopadhyay, Research Scholar, IIT Kharagpur [protected][protected] E-mail: [protected]@gmail.com

Dear Sir/Madam, I Rajanarayana A, purchased product worth rs.820/- on feb 1st 2014 around 7 pm in Big baazar mysore, but they swiped my card twice as they said the first was an unsuccesful transaction. But the amount has been deducted from my account twice. When i asked customer help desk they assured me it will be credited within 24 hours, but still there is no response. Today i visited them again they gave me a statement which i have to submit in the bank. I'm very dissatisfied with your poor service. It is the mistake from your side, hence you should resolve this.It is not the right way telling us to resolve this issue. Its not our mistake.I Kindly request you to take an immediate action regarding this and compensate for this.

i gave order for 2 microwaves during 3 days sale season. it was sunday and last day of sale, so they told me to get the amount billed but get delivery of microwaves later due to non-avialability of item at the moment. they promised to deliver it in 3 working days and i got rupees 20000 billed for the same. one week passed but they didnot deliver the item. today they called up and said your order couldnot be delived and you will have to get some alternate item purchased for the same amount. i plainly refused for the same and asked for refund. they said they will talk to their seniors and never called back. this is clear case of harrasment and i request for immidiate refunding of my amount else i will be forced toi go to consumer care for complaint.

i purchase a spine guard mattress from peps at hometown yeswathpoor bangalore . As per the purchase and commitment from sales representitive, I suppose to get peps memory form pillow along with peps spine guard (invoice number 90499026/order number [protected] ) but they provided nylone pillow at the time of delivery .now they are claiming in such a way that we cant able to change the pillow . hope that hometown and peps people will keep thr words and have ethicks in thr deals . Hope you remains your commitment and take necessary action as soon as possible . Regards Kunhi MHD [protected]

Wide Retail Invoice No. 0043458 Tr:6823 dt.26/01/14 (Big Bazaar, Rajaji Nagar, Bangalore) I have purchased one Pantene Shampoo 675 ml. container. While verifying the Invoice, I found that I have charged Rs.419.00 for the product. Actual MRP printer at the bottom of the container is Rs.379.00 only. Photographs of the product, barcode, MRP are enclosed for ready reference. Please make a note that a higher amount of Rs.40/- has been collected from me. I believe that you are aware the impact of selling a product higher that its MRP. Thus I would request you to immediately look in to the matter and arrange to refund Rs.40/- immediately which was collected.

Dear sir/madam, I have worked at Big bazzer Katriguppe branch & submitted the PF claim form in your office to HR department on 21st Nov 2013, after that I’m not getting any updates regarding this PF claim status, As I have checked with PF office.. yet not submitted the claim form to PF office….? So kindly I request you to look into this matter & give our PF claim status ASAP PF No: MH/KND/212480/48244 Name: Shilpa C B Location worked: Bangalore katriguppe BIG BAZAAR Branch Company: FUTURE GROUP Br, Shilpa

Sir, I bought a garment on dated 19/01/14 from bigbazaar shalimar eldee plaza sector-5, Indira Nagar Lucknow-226016 against my bill no.CH:182571, TILL NO.15 RETAIL INV NO.0027209 Tr:79410, aftre billing i have paid the money in cash and given my payback card for updating the bonus point, meanwhile i forgot to collect my payback card and left the counter. As soon i realized about my payback card i went back to same counter and asked for the same.The salesman on the counter accepted that one payback card is left by some one and kept with him. He asked me about the payback card no which i could not tell to him, Then he refused to return the payback card stating that it could be of somebody else. Therefore i request you to look into the matter and trace out my card, If not possible then block the same against any misuse.

Complaint related to Big Bazaar Store: Plot No- 3218, At/Po - Kiit, Maruti Mall, Patia, BHUBANESHWAR - 751024 Dear Team, This is related to the quality of food items that the above Big Bazaar outlet is selling to its customers and the store manager's denial of the same and the non attentive approach towards cutomer complaint. I am a regular customer to Big Bazaar and shop regulary for considerable amount every month from the above store. On early November 2013, I purchased the loose Hyderabadi Biriyiani rice which I usually purchase every month from the store regular consumption as usual. But this time when I opened the rice package after around 10-14 days of purchase, I found the rice is not of the same quality as I usually use to purchase for same amount a kilo. Moreover, the rice was totally full of dust, old and pest infected. So then and there, I came back to the store with my concern along with the rice package with the store bar code sticker on it. To my utter surprise, the store manager Mr. Singh refused to accept my complaint and in turn accused me of infecting the rice with pest and coming back to him for exchange! My only request to him was I didn't want a replacement or a money return against that, the only thing I wanted to show him was the quality of the food item that the store is selling to its customers, I also told him when you're seeing I'm a regular customer and shops every month for considerable amounts from your store what the difference a small refund amount would make to me, so its all about the quality of the food items which I am concerned with. But he refused to listen or entertain anything and behaved very rudely about it. Finally, after a lot of arguments, he took the packet of rice from and told that it will be sent to the vendor and invenstigated, and assured me that I will shortly receivce from the store regarding a follow up of my complaint. Its been more than two months since then, and I still haven't receive any call regarding the same. Two weeks back on a visit to the store, I asked about the status of my complaint but he ignored the same. Off late, on a yerterday's (Jan 12, 2014) visit to the store with my wife, on entrance there was a male security personnel and the Manager Mr. Singh was standing, when the Male security person demanded to frisk the handbag of my wife. When she demanded that be checked by a female security personnel, the manager again behaved rudely which is totally embarrassing for a Lady and uncalled for! When I spoke about making a complaint with future group H.O. about this malpractices, he was unfazed!! I had no other option but to lodge a complaint here for the treatment this store is giving to its customers. Please help customers like me who are at the mercy of this kind of store management that your organization is offering. Regards, Souren Kundu

Dear Sir, I am customer of Home Town, Noida from more than 6 months and this is a very very BAD experience. Problem 1 Your staff leave you and your client is not updated. the client is fool he will surf here and there and on its own get to know that his interior designer has been left and the work is in new man's hand who doesn't know anything about you and your discussions and then you have to discuss again all the things with him and then you are on his mercy only. either he picks your phone or not. Now again my interior designer is being changed and i do not know with whom I have to contact. Problem 2 In october 2012 I received a call from Mr. Vinit Kumar (Interior Designer, Home Town). that there is some sale of wall papers in home town and if i purchase them in 1 day or 2 then i will get 50% discount. I visited your store with my family and purchased wall papers of Rs. 50, 000/-. And i received wall papers after 3-4 weeks later at my home. Mr. Vinit Kumar told me that do not open the box because if the box is open then the wall paper may be tampered. And said we have to open then when we want to paste them on wall. And now when we are in finishing side of my new home we open the box we came to know that 4-5 wall papers from 8 were not of our choice there were very cheap and not of our choice. When i try to contact Mr. Vinit Kumar (Interior Designer, Home Town) he doesn't pick my phone. i tried almost full week to call him but he doesn't pick and in one night when i try he picks the phone and commit me to do the needful but after that he not picking the phone. After a lot of effort i contacted Mr. Ambay at Home Town but he says that he is not responsible for anything and he can only check wall papers. Problem 3 My work is not finished and there is is nobody to help us My money is gone with home town. AND I FEEL COMPLETELY CHEATED AND HOME TOWN PEOPLE HAS COMMITTED FRAUD WITH ME. My Details are: - Hitender Tanwar M.: +91 [protected] E.: [protected]@gmail.com Please feel free to contact me. thanks, Hitender Tanwar

I purchased Electrolux Microwave Oven (on 27 Jan 2013) from Big Bazaar in Ulhasnagar next to Big Cinema.

After 10.5 months approx its circuit panel went out of service as electrolux executive says and and asking for the bill to get it replace in warranty (Warranty period 1 Year),
but unfortunately, I lost the bill.

I went to big bazaar on 20th Dec 2013 (37 days remaining for warranty end) to get the duplicate bill,
but they refused to give excusing that they do not have the record of so long period purchase.
They also said that with in 2 to 3 days you will get a call from electrolux executive for the circuit replacement as we will follow up internally.
Since then as, Iam following up on every alternate days through call or visiting the bigbazaar,
the only assurance that i get is "Don't worry you will receive a call" but nothing physically had happened yet,
no call received yet and today is 8th of Jan 2014 18 days.

As being a regular customer its very much disappointing and if this continues, I will stop dealing with future bazaar and influence my all corporate friends and colleagues, as I work for DHL logistics as a logistics specialist.

Dear Sir, After Big bazaar has taken over the store from Shoprite, the quality of service has totally deteriorated. Whenever i have visited at Nirmal Lifestyle, the A/c system is as good as not functioning. Many a times I have lodged complaint in writing as well as to the manager, but no improvement and the manager is helpless to rectify. Even today i.e. on 29th Dec 13, I have made a written complaint. The A/c system is so pathetic that I feel suffocated and some one may get fainted due to lower oxygen. In addition, on a Sunday, there were less than 50% cash counters functioning ( which is the situation on almost all the Saturdays, Sundays and any festival holidays), due to which we "wasted" more time in queue, rather than for real shopping. During Shoprite time, the space was enough inside the store, in such a manner, that two trollies could easily pass thro' from opposite side. But now, the space occupied by the goods/items is so high, that barely one trolley can pass thro'. It seems that there is a huge cost cutting, at the cost of "environment, health and safety' of the customers and Big bazaar is just focusing on the profits, rather than "making shopping a comfortable experience". The senior management/directors should visit the above store on Saturday/Sunday evening and factully see the ground realities in the store. Hope you will take necessary steps to improve the functioning of the store.

Name : Mrs. Mukta Parkhi
City : Pune
Store: Big Bazar ( Next to City Pride, Kothrud, Pune)

We had ordered modular kitchen set with trolleys . Primarily I have 2 complaints.
1. Many of the hinges of kitchen trolleys are loose and trolleys are not getting closed causing lot of disturbance while working in kitchen.

2. Against my order dated April'13 ; I am yet to receive the free chimney as promised by you and written on your invoice too.
Now this is December 2013, This is highly unprofessional behavior and we are deeply disappointed.

Expecting an immediate response.

i have purchased some goods from big bazar kolkata-700013 today at 7.30 . After coming to home i noticed that billed has been overcharged for 3 items of 13 item taken . CleanMAte Toilet cleaner 2qty offer price 52/- actually charge 72/- difference rs40/- itc yippe noddle 1qty mrp 10 actually charged 12/- difference 2/- When i called the store in there local no. they told me to come with the goods and bills . The problem is that for the mistake of big bazar billing department for 3 item of 13 item i have to carry it and then they will provide me billing reversal. My home is 15 km from the Store outlet and just for rs45 over billed i have to spend 50rs for coming and going again to outlet. After that i called the helpline desk at [protected] today which didnt even gave a complain no. even 35 min of talk and they finally disconnected. Does a complain require 35 min to get registered??? And even then i dint got the complain no. What the Hell Future retail is doing biz If this is service and if i dont get any proper feedback and my money at door steps wihtin 3 days i will go various print and electronic media, COSUMER COURT in charge of EXCESS BILLING and Bad COSUMER SERICE . THANKS JIGAR DATTANI TRN 23909 CH:303748 RETAIL INV NO. 0002500