Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Dear Concern, My name is Siddharth Rao. I had bought ( Sofa Regal, CT Essenza Table ) from your Gurgaon Store on 01/05/2012. ( Bill No. [protected]) I was very happy & trusted your brand very much. But out of surprise your Table broke down a week before with no physical damage. I am really very surprised that how can I expect this type of service from a Big Brand like you all. Please your urgent assistance regarding the same. Thanks & Regards, Siddharth +91 [protected]

I had ordered furniture worth 90,000 from Hometown Vikhroli. Was promised delivery dates for all 4 purchases - Bed, Mattress, Dining Table and Wardrobe and that furniture would be set up the very next day of delivery. The bed was delivered on time but I had to follow up multiple times with call centre to send a guy to set it up which yielded no result. Visited the store twice and after several follow ups got the guys late night to set up the bed. The mattress delivery was delayed by a day and they delivered wrong set of pillows which the store told me not to use and that they would replace them in 3-4 days. I followed up in store and on call centre for around 20 days before I got the original pillows delivered. Wardrobe delivery was promised within 21 days, a day before delivery date, I got a message saying "as informed, delivery date is pushed back by 10 days" without providing any information. again had to follow up with store and call centre to no avail. On the next promised delivery date I called them again and got to know they had pushed delivery back by another 10 days without any information. 15th September 2013 (which is today) was the date promised by the in store personnel. Again on inquiring I have come to know that the wardrobe is still out of stock and they have no visibility of delivery date. In summary they now hold my money with no promise of delivery of the item ordered. Its a case of fraud with the customer and I have no clue how to get my money back from them. Their customer care is absolutely incompetent and they have no regard for their customers and are committing fraud. Strict legal action must be taken against them, will recommend that no one visits this store in Vikhroli.

Dear Sir/ Madam;


Sub:- Damage & wrong colour shoe Rak delivered to Gold Seal Engg Product Pvt Ltd. Which is not Acceptable.


Damage & wrong colour shoe Rake delivered by Aug 13 from Future Group (Home town Subo Central)
Since 21st Aug 2013 we are following with Mr. Parvinder (Manager)[protected]
He was supposed to solve my problem within 3 working Days. He always made a false commitment to customer.
For this your manager took almost 1 ½ Month




1st Damage on Top of Shoe Rek


2nd Wrong Colour Shoe Rek (It is Black colour) Order was made for Light brown colour.


3rd We required Light Brown Colour. Kindly see the photograph below





Thanks & Regards
K. M
HR
Gold Seal Engg. Products Pvt. Ltd.
Direct:[protected] / +91-[protected]
Email:- [protected]@goldseal.in

Dear Madam/ Sir, This is with regards to our shocking experience at your Home Town Store located at Ishanya Mall, Pune. I am reaching your customer service for an urgent intervention from your end. Brief details: I had made a purchase of curtains worth Rs. 4077/ from your Ishanya Mall, Pune store on 28th July, 2013. After the purchase, we realized there was some minute damages in the curtains which we had purchased. These damages were on the curtains which were completely packed and were so small that it was only visible once we decided to open the curtains in our home. Basis communication from your store staff, our understanding was that the Policy allows customers to return the purchased products within 15 days and also in cases where the product is damaged we can avail full refund. Basis this understanding, we requested your store to return the curtains on Saturday 3rd August, 2013 (6 days after the purchase) and requested to provide us with a credit note so we can make another purchase. When we reached your store and highlighted the small damages in the curtains to your store employees, they blamed us for the damage and clearly said we cannot return these products. It was a situation of a complete shock for us realizing that a store of this stature and repute was blaming its customers for their damaged products. Your employees could not contemplate that how the product could have been damaged from their end. The entire discussion was focused on interrogating us so as to why we didn’t check all the 4 curtains before the purchase. Somehow, your store staff wanted to make us believe that we must have intentionally made one minute hole in the curtains and are trying to cheat the store. After one hour of arguing, shouting, convincing and being labeled as ‘CHEATS’, someone from the Management team had to be involved. Thankfully, good sense prevailed and they decided to return the curtains. By this time, in our mind the store had lost all its repute and we didn’t intend to make any further purchases. Therefore, under the Policy we requested them to refund the entire amount. After nearly 30 minutes of the process, we were assured that the money will be refunded in 20 days back in my credit/ debit card account. Till date, it’s been more than 30 days and I have no clue where my money is. When my wife tried reaching the store customer service executive Ms. Sneha numerous time, she seems least interested in helping us. After numerous follow ups to understand the current status of the refund, Sneha has stopped taking our calls and there is further help coming from your store. I request your urgent intervention in this matter. I am saddened by this experience from your store. Being in Corporate for so many years, I have fundamentally believed in big brands and blindly trust them because of their customer centric policies. However, this store of yours reflects essence of any local small time outlet. Its employees and customer service executives lack basics of dealing with customers. If avoiding customers is the new way of doing Business, than I am sorry to say that you will no longer be able to sustain such a Business. I would humbly request to expedite the process of refunding my money. Kindly let me know the current status. Thanks & regards, Ashok Kanojiya +91-[protected] P.S. For your reference, I am attaching along the payment receipt and Gate pass for our refund. Reference: Receipt No. 0003299 dated 28th July, 2013 amount of Rs. 4077/

I visited big bazar,Rave market,Kanpuron 24/08/2013.When I went for payment throughdebitcard,they replied me that as there was no connectivity,payment through debit card was not possible.In a city like Kanpur it is very sad.Another thing using debit card for payment,thrre were some benefits for me.Why do u use such type of service which doesn't work?

we bought a bed from hometown which got delivered in three weeks but after that its now more than a week that nobody has turned up to assemble the same.the call center number is always busy and at times when we do get through, the guys at call center gives false promises that we are sending somebody tomorrow who will assembel your bed but unfortunately nobody turns up. we feel that we have been cheated and now I want my money back. Just wanted to let everybody know what really lies behind such brand names like Home Town.. Regards, Sharbani Bose

Dear Team, Both me and my husband had very high thoughts about HOME TOWN and its various products. We have been a regular customer of Home Town in Kolkata, and we really appreciated the variety of products we got to see in their show rooms. But sad to say that HOME TOWN has not lived up to its expectations. Just 2 months back, we bought a 2-door utility cupboard from Kolkata Bhawanipur Show Room, and we had no second thoughts in buying the product. But for the last 20 days, we have been following up with the Customer Care for lodging a complaint on the product. Due to rainy weather, both the outer & inner surface of the cupboard have been infected by fungus, with small insects roaming around. Really surprised to see products of HOME TOWN can be infected by fungus. To make matters worse, even after following up for 20 days, no one has visited our premise to resolve the issue. The main reason for writing here is to bring to the notice of all that lets not go by the face value of Company. Wooden furnitures of HOME TOWN are not of superior quality, and are just like normal woods. The Post Sales Service is also one of the pathetic services in retail industry Thanks, Dr.Srikanta Pandit

Dear Sir/Madam, I want to introduce myself as Hemani Sarbadhikary, a resident of Vaishali(Ghaziabad) and onr of your oldest customers in this region. By this mail i want to bring to your kind attention towards the incident happened with me today. Today i went to Big Bazaar Store ,Indirapuram(Ghaziabad), Uttar Pradesh, it was really a sad and bad experience for me. The staff is so unsupportive and ill mannered towards customers and doesn't know how to talk in public and with public. It was really bad approach of staff towards the customers, even customer is ready to buy the stuff for the store. I was in a trial room and outside my husband was handing over me the clothes for trial meanwhile when some of your employee entered in corridor and started shouting at me, my husband intervened in between and asked him politely to talk with him and discuss the issue. He said mens are not allowed here. My husband said him that my wife is having leg injury so she need my support and if you have any issue then you call your senior and i will talk to him. He called 4 other employee and one of them started shouting and in between public he yelling go and try clothes at your home. I want to ask you all is this a way you talk to your customers?? Is this your courtesy towards your customers with the help of whom your business stands. For this i will definitely go to consumer court.But my motive behind writing you this mail is to see whether i can still make little hope from you or i have lost that hope too. Yours truly Hemani Sarbadhikary

GLITCH Service. Defect Product + Terrible service

Service provided by Home Town is . I purchased TV on 10/08/2013.End of 14 August I didn’t received anything in my hand.
Service and staff doesn’t support me and also the service from the PHILIPS is so glitch that I still doesn’t got any reply from them.
Please don’t play with the emotions of Customer. If you don’t able to give the customer what he wants then it’s better to close the service.

Once the money received from the customer your job end... This is ridiculous .


For all your queries and complaints please get in touch with us on [protected]
This number is so worst to call...


DISAPPOINTED WITH SERVICE…

I purchased a center table from Home Town " Marathali" Bangalore on the second week of July. It was to be delivered on the 1st of August 2013 . Till now there is no status of the delivery. Every other day when I call they come up with excuses like the product is damaged or delivery will be done in two days. I am fed up and curse the day I decided to buy the furniture from HT.

Please dont go to HT to buy any furniture. I guess other names in the market would provide better and non frustrating service.

HT : Please check the number of calls that I made to ur Call Center and even filed a complaint # [protected] to no avail.

Frustrating is a lesser word...

I have purchased a King size bed from Hometown Express, Phoenix mall on 04/08/2013 (Invoice number[protected] by paying Rs 46999/-.

I was informed by Sales person that Bed would be delivered and assembled on 07/08/2013. On 7th August evening bed was delivered as expected and delivery person informed me that assembling will be done tomorrow(i.e. 08/08/2013).

Assembling person came on 08/08/2013 and found that screws and clamps are missing from the boxes. He advised to call Hometown and request for Screws and clamps. I called Hometown Customer care immediately and they said I would receive a call from Store within 24 hours. and I got the compliant number as [protected].

On 08/08/2013 nobody called me and I called the customer care again evening for the status. Customer care requested me to wait for another 2 days.

I called them again today(11/08/2013) and informed that nobody called me. They again asked me to wait 2 more days and have no precise information. I really disappointed with Hometown services. Can you please help me to resolve my problem?

Dear Sir I am Tavrej Alam Mere Complailn He Ki Meri Femely Ne G&G Developers Se Greate Noida Ma Plote Book Kiya Hen To Inlogo Ne 1st Time Plot Ka Plan Dikhaya Or Usme View Tha Plar plotes tha Environment accha Dikhaya Tha Or Ab Un Logo Ne Park Ki Jgge Plot Bnaker Sell Kerda Jab Logo Ko Pta Chala To Unko Narajgi Hoee Tab Bhi Uu Logo Ne Complailn Bhi Darj Nhi Krai Vo Log Khete Hen Ki Chodo Yaar Kon Court Polish Ke Chkker Kate To Meri Request Aap Log Sune or G&G Developers In Logo Se Ye Chahta Hun Ki Ham Sab Ko Pehele Wala Plan Chahiye

Thank You Tavrej Alam

I purchased several products from Hometown on May 25th worth Rs. 72000. I was promised a delivery date of June 20th (which is already 25 days from the day of Booking).
Some of the items were delivered in July 2nd week. However, a couple of other items are not delivered yet. i.e even after 60 days of purchase. I have paid everything upfront. Also, in the products that were delivered in July 2nd week, some parts were missing.
I have made several phone calls and visits to the Hometown. No proper response.
I was given a couple of phone numbers for escalation. They are not lifting the phone calls at all. I am really really frustrated.

It took 4 months to get them to oder and install just ktchen caninets, which were eventually installed wrong and then since they were already paid they didnt respond at all to several complaints. Absolute bunch of theives! Advice everybody not to even buy stuff from these usless people.

Have emailed them several times but they dont reply back. Shame, we work hard for our money and they just rip u off.

We had bought a morphy richards "chef xpress 100" product from Big Bazar with the Sr no: MI01IC[protected]. The date of this purchase was 26th Aug 2012. Since then the product has been giving us continuous problems. We have already got it repaired twice during the first 9 months. After giving it for the third time around 3 weeks back, still the sevice guys are not able to repair it. Today, the guy came with our 'repaired' coil came but still could not make the induction work. We have been unable to prepair food as we are dependent on this induction cooker. Thus, we demand a replacement of this faulty product as soon as possible as it hasn't even crossed half the time of the warranty period or else we would have to approach the consumer courts as this type of service and product is not expected from a 'worldclass' company like Morphy richards.

There is a mehandi stall in BIG BAZAAR-Ameerpet branch ,which the mehandi they are using have created marks ,which are like burnt marks ,this is a serious issue as it is impacting the skin ,now i am unable to reduce those marks,these people charge so high and finally giving out scars on hands by using a very low quality products.Kindly respond to this issue

I purchased an Inspiron ( Queen size ) bed on the 30th of June 2013, from home town ( GIP mall Sec-38 Noida ). We were told at the time of purchase that the bed would be delivered by the 5th of July 2013 and would be assembled on the same day. However, on the 5th of July we got a call from the company saying that the bed could not be delivered as the product was out of stock. Apparently Home Town sells items to customers without knowing which items they can and can't sell. After going down the store to complain about the pathetic service, we were told by the manager ( Mr. Mohan Uppal ) that he would have the bed on display, delivered on 6th of July 2013 at 12:30 p.m. and would have it assembled latest by 5 p.m. But the fun continues, (Home Town really has a knack of duping and harassing its customers) the beds were delivered at 5 p.m. but the person who has to assemble it is nowhere in sight. Kudos to Home Town for making this experience an enjoyable one! Can't wait to buy more stuff from them.

Dear Sir/Mam

This is it intimate u that I have submitted my pf claim form in my organization in 26/05/2013 but still not receive any status. the HR person is saying the form is submitted..
and i cheque online also but * * No record found**

so request u to kindly look in my matter
my details r

EMP CODE:- 68100
PF NO - HR/GGN/29150/1425
NAME - Ashwajith joy
COMPANY - FUTURE GROUP(Future Mobile & Accessories L.T.D)
LOCATION WORKED - Big Bazaar Kankaria. Ahmedabad (Gujarat)
mail id :- [protected]@gmail.com

I booked a 4 seater dining table from hometown(GIP , Noida) on 23rd June 2013. They delivered the product on 26th June 2013 in which chairs assembly kit ( screw set) was missing. The assembly person who came after 3days of receiving the material, noticed the same and reported to his office.On frequently calling the customer care ,They said within 2 days They will send the assembly kit with a person to assemble, but till date they are not sending the kit as well as not updating anything about this. Worst service seen by hometown. Its very pathetic service and i never buy any products from hometown.On calling customer care they simply lodging the complaints but no strong action being taken by them. Its very ridiculous that how such a big mart like Hometown not able to arrange chairs screw.

The service of BIG BAZAAR whenever I visit a store, be it in Raghuleela mall, Vashi.. or anywhere else, is too bad. The people working there, be it the person on the baggage counter or the guard on its exit..they all talk rough. Even a street vendor is more polite and talks logical than these people. Even the people on the billing counter are stupid. Once I was shopping in BIG BAZAAR ghatkopar, and due to their mistake in billing, they made me stay for about an hour. Later I had to talk to the manager and he fixed things.