Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Hi,

My husband and I bought a 4 door wardrobe from Hometown Bhawanipore in Kolkata S/O number [protected] on 26th May 2013 for a total of 28,000 rupees. The product was finally installed at our residence after much delay on 5th June. Firstly the quality of their wood is so bad, some of the drawers were already chipped. The doors and the whole structure is so flimsy that if someone kicked it once it would fall apart like a pack of cards. The wood is called MDF or partical board. And while the shop said the life of this would be 15 years, the installation guys said that furniture made of this material never lasts for more than 5 years. We were shocked. The two men who came to install it worked for 3 and half hours and could not manage to fix a loud creaky sound that came everytime one of the doors opened. They tried to reinstall the doors and tried many other techniques. The noise was coming because the back of the second door of the first 2 door piece was scraping against the back of the first door of the second 2 door piece as it opened. We called home town and complained. After 2 more days and repeated calling and complaining, a senior installation guy came from home town and after spending an hour opening all the screws he also couldn't fix the problem. He even wrote on our bill saying please exchange and we again called home town to complain.

Its been 3 days since this happened and a total of 15 days since we bought the product from their showroom and home town doesn't bother to fix our problem. Nobody picks up their phones. When they pick up they refuse to put you on to a senior manager. We have never seen more horrible customer service. We wrote to hometown demanding for a full refund, not a replacement with another lousy cupboard. We are writing this to warn people to never buy the poor products of hometown or it will be a burden for life.
Sincerely,
Shriya and Sayantan Bera

The sofa set was purchased wide, advance receipt number [protected] dated:- 18/10/11 was defective and we have been in correspondence with Future Group wide letters dated 6/01/2012, 11/11/2012, 28/12/2012 and 15/01/2013

As per their CRF number:- HTC351 also stated for the manufacturing defective and a replacement for the same. The sofa set was picked up by the company last November AND WE ARE STILL AWAITING THE REPLACEMENT.

The letters sent by us states to give us a replacement or remembers the money for the sofa unit.

I am writing this with a very sad note that Home Town is a failure in all aspects of quality, delivery, commitment and professionalism.

I have ordered 3 items (dining table, center table and king size bed) on 28th April 2013 which was due for delivery on 25th May 2013.

None of my items got delivered on time, the first delivery was done on 31st May 2013 and the king size bed which is delivered to me has wrong boxes delivered.



I wish to jolt down following points:

1. The renowned name HomeTown do fail on the commitment of delivery.

2. King size bed delivered to me has wrong boxes delivered and hence the fitting of the same is still pending.

3. The King size bed has defective items.

4. Due to unmanaged and unplanned structure of HomeTown, I had to leave my office twice which ended up loss of my work @ my workplace. People from HomeTown call me after reaching my home where I have already mentioned below:

a. Please intimate me 1 hour in advance about anything like delivery of fitting.

b. Weekdays are hectic for me and only prior intimation may work if they wish to visit my place on weekdays.

Note: Even in the case when I do not get prior intimation, I reach my home in best possible time.

5. HomeTown personals tend to misbehave over phone calls many a times. They kept saying that it will happen only when the queue for me comes up.



After all the consideration and wait for a long time, I wish to log a complaint on above points and am going to consumer court for compensation on this based upon following points:

1. HomeTown fails on the commitment of delivery, quality and professionalism. This leads total loss of faith for the big brand name.

2. Since I had to suffer a loss of work @ my workplace twice, I need compensation for the same.

3. The delivery and fitting of my product is still pending after 12 extra days of said delivery. The actual payment happened 40 days back which is more than sufficient time for any order like this

My personal details:
Name: Himanshu Shukla
Mobile: [protected]

Future Bazzar is providing false promises about my order for Nokia Lumia 620 (Order No: 1044424) which was placed on May 22, 2013. At that time, the delivery time mentioned in there was 5-7 working days. Most of the times when i place a shopping order with other companies, I have received the product well within the delivery time. So i contacted them two days back, to check the status of the order. Please check the transcriptions here.

Start Time: 05/27/2013 17:26:07
End Time: 05/27/2013 17:31:31
Operators: Vaibhav
Transcripts:
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Operator Vaibhav has joined the chat.
[17:26:07] Vaibhav: Namaste Sathishkumar V, Thank you for contacting futurebazaar.com. My name is Vaibhav, how may I assist you today?
[17:26:33] Sathishkumar V: Hi Vaibhav
[17:26:53] Sathishkumar V: i would like to know the status of my order 1044424 which i have placed on May 22
[17:27:49] Vaibhav: Sure, I will help you with the status.
[17:27:55] Vaibhav: Please be online.
[17:27:59] Sathishkumar V: Sure
[17:28:30] Vaibhav: Thank you for your patience.
[17:29:12] Vaibhav: I have checked the status, order is being shipped from the warehouse will be dispatch in next 48 hrs post you will recieved the dispatch details through email.
[17:29:35] Sathishkumar V: Thank you!
[17:29:54] Vaibhav: You're welcome!
[17:29:57] Vaibhav: Is there anything else I may assist you with?
[17:30:15] Sathishkumar V: Nope. That's it for now
[17:31:07] Vaibhav: Thank you for contacting futurebazaar.com. Have a great day.
The visitor has left the chat.
The chat is ended.

As you can see, the customer care guy told me that my product will be shipped within 48 hours and i will get a confirmation email with shipment details. Since i haven't got any shipment emails from them even after 48 hours, i contacted them again to check the status of the order again. To my surprise, they told me this.

Start Time: 05/29/2013 19:12:54
End Time: 05/29/2013 19:19:48
Operators: Mitesh
Transcripts:
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Operator Mitesh has joined the chat.
[19:12:54] Mitesh: Namaste Sathishkumar, Welcome to Futurebazaar.com Live Chat. My name is Mitesh. How may I assist you?
[19:13:02] Sathishkumar: Hi Mitesh
[19:13:47] Sathishkumar: Sathishkumar here. I would like to know the status of my order (Order No: 1044424) which i have placed on May 22, 2013.
[19:13:54] Mitesh: Let me check this for you. I will be back in 2 minutes.
[19:14:27] Sathishkumar: Sure
[19:14:50] Mitesh: Thank you for your patience.
[19:14:51] Mitesh: As checked, the fresh stock of the ordered products is getting arranged, and the same is likely to be be available on or before 06 June 2013 post which we would try to get the same dispatched and delivered to you on urgent basis.
[19:16:18] Sathishkumar: Can you elaborate me what you have told here? I have got a response from one of the employee two days back that the product is ready on warehouse and it will be shipped in a day.
[19:16:35] Sathishkumar: But now you are telling me this.
[19:17:17] Mitesh: As per the present information available to us, I can confirm that fresh stock is likely to be available on or before the given date above. Once available, it would be dispatched in 2 working days and courier details would be sent to you. I apologize for the inconvenience caused to you.
[19:18:07] Sathishkumar: Okie. I will be waiting.
[19:18:49] Mitesh: We thank you for your co-operation. Is there anything else I may assist you with?
[19:19:44] Sathishkumar: Nope. That's it for now
The visitor has left the chat.
The chat is ended.

I was really surprised to hear this from them. Are you guys really running a business? How come one of your customer care representative told me that the product will be shipped in 48 hours and after 48 hours, then another guy can tell me that i have to wait 8 more days to see my order shipped from your warehouse. None of these informations sound credible to me.

Now either you can guys ship me my product shortly or grant me a full refund! I don't want wait any more longer than 48 hours. If you can't do both, then i may have to file a petition against your company with all these proofs!

once again Worst management of future bazar. No one takes responsiblity of late diliveries and bad serivce. On an above they ask ous....U may come on floor and make a complaint. This means they know that there authorities can do nothing on our complaints.
The is rubbish people group doing fraud bussiness.
They promise alot and once we are in their trap...they start showning their original faces.

I have learnt a lesson that never believe hometown for any kind of products and service.

I paid lakhs of ruppes for modular kitchen. Then delivery was so late. and they blame ous for late work started. WTF i[censored]r material is not delivered how are we responsible silly people. And still its goin to be a month now work is not yet completed.

my suggestion: NEVER BUY ANYTHING FROM THEM

We purchased a "Swastik sesum wood 4-seater dining table" on 14'May'2013 from Hometown, GIP mall,Sector 18, noida, for 28400 Rupees. It was to be delivered latest by 24'May'2013(also mentioned in the bill). However, we received a call from hometown, call center on 23'May'2013 telling us that, they will be deliver the table on 26'May'2013 and not the promised date(24'May'2013). On the same day(23'May'2013), we went to store and requested them to deliver on promised date(24'May'2013 as written on bill also). They agreed and promised that they will do so. Having not received table on 24'May'2013. We called them on 25'May'2013 and enquired regarding the same. They told us many lies, example: Deepak(customer care) put my call on hold and never came back on call. I then called store, had conversation with Kapil who promised me that he will make sure that table will be delivered by 26'May'2013. Then I had a conversation with Mohan, he is now saying that, dining table will be delivered by Tuesday(28'May'2013)
We are now not left with any choice but register the case with consumer court. We have all bills with delivery date mentioned and call recordings.

Also, I told them that I am not left with any choice but to go to consumer court. They, in turn, challenged me to do so. This is really frustrating and sad that, even on spending so much hard earned money, one does not get due respect, hospitality. Moreover, you get cheated and your money goes to wicked people and you do not receive product you paid for. You are simply cheated by these big brands. Hometown and its employees cheated me and kept from me an amount of 28400 Rupees. This was really hard earned money. I will not be able to trust any brand now.

Hometown and its employees have not only put their name for a toss but have defamed all brands as well. I do not know, when will I be able to recover this victim feeling against brands. Have some shame, Hometown.

My husband and me went to Hometown Marathahalli to purchase a bed for our son on May 5th. We liked a bed and paid for it and also went in for an exchange offer for my sons baby crib . The ground manager Roshan told us that the piece would be delivered by May 7th and the pickup of the crib would be done on the same day itself. Also, the fitter would come on May 8th. We kept waiting till May 8th but nothing happened. I started calling up their Customer Service Number. Finally after dialling around 15 times I managed to speak to someone. I explained to them about my order and they said they would get back.I never heard from anyone. Next time when I called up they stated I have to call up a different number for pickup. The person at this number just hung up on me when I questioned their professionalism. I never heard back from anyone from Hometown. I had to keep calling them about by order. Finally on May 15th the bed was delivered but without the wheels. Again I had to make calls to Hometown. Finally after making some 100 calls they sent a fitter on May 24th. I have still not received any information as to when the pickup will be scheduled. I spoke to the following people Joyce, Shanti, Srikant, Joby, Shyamuddin but no one had the courtesy to give any information or expedite anything. My husbannd had to personally go to hometown to find out from the store manager about the pending order.

My question to Hometown is
1. Why are customers not kept in the loop if the order has been delayed?
2. Why do your Customer service people hang up on the customer when the customer is speaking with them?
3. Why does the customer need to call up the vendor for pickup?
4. Why do your employees not take any ownership?

BUY FROM HOMETOWN MARATHAHALLI IF AND ONLY IF YOU ARE TAKING THE DELIVERY ALONG WITH YOU WHEN YOU LEAVE THE STORE.... IF DELIVERY IS SET TO FUTURE DATE, YOU ARE NOT GOING TO GET THE ITEMS - NEITHER THE MONEY BACK IF YOU ATTEMPT TO CANCEL YOUR ORDER.... BELIEVE ME - THESE GUYS ARE BIGGEST FRAUDS IN THE CITY AND WILL TORTURE FOR DOING BUSINESS WITH THEM.. WIERD..HUH...? READ MY STORY BELOW:-

On a bad day I decided to get some furniture to my new home from so called one stop home making solutions – Hometown’s Marathahalli store.

30-Mar 2013 : Paid in full an amount around Rs. 50000 and booked wardrobe, dressing table, study table etc.. They gave a surprise gift - cake decorating stand. At this point I did not realize that this is ALL I would get for ~ half a lakh... They offered furniture delivery by 22nd April 2013..

23-Apr-2013 : No calls from hometown. No delivery... I called their office - Of course - according to them, it’s on the way from Nagpur/Kanpur/or somewhere and I will get the items by 30 April.. Consoling myself, I waited..............and still waiting...

1-May-2013: I called their store again. This time, they had some different reason.. Luckily it was not the truck from Nagpur/Kanpur this time… but one of the item was not ready.. they promised to will deliver by 5th may... They asked me to call Jobi (I don't know how to describe this person's attitude). This person will put you in his reject list once he gets to know your number. If you call from a different phone, he will pick up and say " Will call you back in a moment" That moment will never arrive.. And you will realize that your new number is again in the 'REJECT' list.

5-May-2013: Called up customer service again.. this time they asked. “So you have ordered one 3 door wardrobe rt?” According to the customer service people sitting in numbers 66621122/23/24/25, my order has transformed somehow(how???)
from
One 4 door wardrobe, a dressing table with mirror & chair and one study table - (which I actually paid for..)
To
3 door wardrobe and a study table of honey color (cheap wood - not the one I paid for...but what they want to deliver to me in case if at all they decide to deliver..)

I had photo of all items I paid for..and the receipt.. They said - they will deliver me one 3 door wardrobe by 7th May if I am OK with that... and study table whenever it is ready. (interesting option…hmmm..). Basically they were saying that they CAN deliver two few thousand rupee items that they may want to get rid of from their store in place of the items for which I paid around rs.50000.

Please don’t' assume that all the above events happened in a single attempt to reach them over phone.. They will say, will check and call back.. and will never return a call. Will try Jobi- the Manager??…. Oh. Come on.. Did you forget? I am already on his reject list.. Try the customer service number again... again.. again.. trust me.. they will never give you a call back.. nor anyone will say their name.. They are not accountable.. not responsible.. A bunch of people to take your frustration to the levels that you can’t even imagine!!!!

Story continues.. So Again and Again.. We continued calling them to know where the item is.. Every time we call they push the date by two days and will give a false promise it will be delivered THIS time for SURE.. and they will definitely give me a call when the delivery truck start from their store...funny isn't it??

11-May-2013: Tired and Fed up.. Called their Customer service number.. Someone picked up.. I said. “You are not delivering on time.. I would like to cancel the order”. CSR sounded as if they are concerned about my concern (No.. they are NOT). And tried to make another promise to deliver by 13th. I insisted on my decision and they said they will cancel the order and inform the ‘Manager’ (hope you know who…).

12-May-2013 : I got a call from Hometown rep. She sounded so desperate and requested me to allow the furniture delivery by 13th. I initially rejected and narrated my entire story to this person. She said it won’t happen again.. she promised “Consider it happened this time” (sounds familiar?? ).. Finally I agreed to give them a chance.. You know the result… of course..

14-May-2013: I went to Marathahalli store.. asked them what to do to cancel and get the money back..I was directed to go to their 4th floor to meet Jobi..This floor seems like their carpentry workplace – was filled with wood and was suffocating...perhaps the best way to treat angry customers.. By the way, I was curious to meet this person (you can guess why…is a good example of how a store manager / customer relations manager should NOT be).. I found that there are other customers waiting for him to talk about delayed delivery, cancellations.... I could see the frustrations in their face.. I am sure by now their frustrations would have become hopelessness as happened in my case.

After a warm welcome followed by an unsuccessful attempt to promise delivery in another 2 days, Jobi finally said he will cancel my order and refund me in 5 DAYS..

“Customer already purchased item from somewhere” he muttered scratching his head...I wondered for a minute about this out of context statement but soon I realized that he is more worried about what to put in order cancellation note than he worried about dissatisfaction of a customer. “…because Hometown delayed delivery of purchased items indefinitely” .. I quickly added..

I said to him I will return the free gift by next day.. but he resisted and said “ Don’t worry sir.. you return it when you get the refund back”. Please take a note this statement as it will be referred again below… I didn’t fall for it.. I called my wife and she came all the way to hometown store with the gift they had given during purchase. We returned the gift and got signed confirmation from Jobi. At this point we got nothing with us for the big amount we spent.

This is where the torture began to take a new course... The crooked guys at Hometown called me every day from 17th May till today, a few minutes before I started writing this..
17-May-2013: “You have an EMI on your furniture, so we cannot cancel your order.”
 They definitely know that there is no EMI and I paid in full. Was this an attempt to scare me??
18-May-2013: “Sir, we will deliver the furniture in 2 days – when will be the best time? “
 Really? I thought I requested to cancel it.. To confirm, I called back at later point and confirmed that their system had recorded my cancellation request. So the call was a fake again.
19-May-2013: “You have a free gift with you that you have not returned. We will not be able to cancel the order until you return the free gift”
 I thanked us thinking of this possibility in advance and returned their so-called surprise GIFT. I said them that I have returned it.. I was on top of my voice.. they said they were JUST CHECKING… .. I had no words.. I just thanked them for JUST CHECKING.
20-May-2013: “Sir, we are set to deliver your furniture in 2 days”
 This guy acted as a good child and pretended that he is not aware of all the cancellation stuffs that he could see right in front on his system.
21-May-2013: “Sir, when do you want the delivery for your furniture” ?
 We asked if he could give us his name : he did not have one.. They preferred to take the name “Hometown”. Hmmm.. nice name..
22-May-2013: “Sir… We can deliver your furni…...”
 $#%@$@# %%!#!!%# %$#@@# !@#!#! @#!@ ? Are you smart enough to read it?

I am tired…. Everyone in customer service team in Marathahalli hometown knows that I cancelled my order. They are making this call just for the purpose of provoking me… It’s a mental torture they seems like enjoying very much..…One question “Is it the vision and mission of FUTURE GROUPS to steal customer’s hard earned money like this???”

Ok back to calls I made between these days.... Mr. Jobi picked up my call two times (see below). I was the luckiest person among many similar customers I guess on those days.
20-May-2013: I asked Jobi – why their customer service calling us as if they are not aware of cancellation. He said there was a miscommunication and now he made everyone aware that order should be cancelled. I asked about the free gift and EMI attempts and he gave similar reply. He promised I will get the money because the refund process has been initiated.
22-May-2013: Jobi said he has an email stating that my refund was getting processed. I said I do not see any money credited to account. He replied, nowadays, refund is processed from Mumbai and hence it is getting late. I might have to Wait.. (UNTIL WHEN????) I do not trust this guy.. neither anyone from hometown…

Jobi said he will forward me a copy of the email showing that refund in getting processed.… and he has my email ID (because I gave them during purchase).. Also he will give me a call back with details of refund… . AND YOU KNOW WHAT… I am again in his REJECT LIST…..

A long story short - F’d up because I bought something from HOMETOWN – The one STOP destination.

when we went to hometown in Mysore to purchase a wall cabinet, we were provided with very good service and pretty nice rates. after ordering for the wall cabinet, they told us that it will be available in 3-4 working days and took advance sum of money as well. when we didn't receive our purchase, and called them up they kept on delaying it, and finally when we went to the shop to demand for it they told us that the piece they received was damaged and no more pieces are available, they never showed us the damaged piece and kept on neglecting our demands, then finally we had to take back our advance. Friends, we had a pretty bad experience with this company, and would suggest you never opt for their service.

I purchased subscription of junior Chandamama for one year through future bazaar. I received only 4 issues, After which it is stopped. I contacted future bazaar for last four months(once in every week). Still They didn't arrange me to get remaining issues.

my order number no - [protected]

So Do not go magazine subscription through future bazar. you end up with same issue

please help me to get remaining magazine issues
thanks,
Saravanan

Dear Sir. / Madam

This complaint is with respect to Hometown - Vikhroli branch. I had purchased a 6 seater dining table from the store on 04th May 2013. The expected date of delivery was 11th May 13. On 11th May 13 I got call from the transporter that my product could not be delivered as it is a wrong model. He further added that same would be done on 12th May 13. After repetitive calls and complaints ( not to forget the mental trauma) I got to know that same would be delivered on Tuesday 14th May 2013. On 14th May 2013 I got a excuse saying that there is no communication from the transporters end for the delivery. For all the updates there was no call from the Vikhroli center and whatever little feedback I got was after my own follow-up. This is sheer apathy towards customer, who has made 100% advance payment before the delivery.

Need your help in resolution of the issue

Thanks & Regards

Chaitanya Thakare
[protected]

Hi this is Neeraj sharma, I purchased grocery from Big bazaar (old madras road) Bangalore on 03/05/2013 for the amount of Rs.3994.73 and when i reached home i cross checked the bill and i saw that i was charged for 3 packets of Nandini ghee however, i purchased only 2 packets. When i asked my dad to go back and check with the same he was told that they will cross check the stock and let us know with in 24 hours. After 24 hours i called them up and spoke to Muthu from big bazaar and he was very rude and told that it will take another 2 more days. I am very disappointed by this kind of behavior. I am a regular customer of big bazaar since 3 years. I want my refund for the extra item that was billed and need apology for the rude behavior.

Contact me on- [protected].


Thank you.

Dear ma'am/Sir,

I had ordered for a table ,A book shelf & a TV unit. The order was placed on 10/3/13 I had made full payment of all the items.

Bill's invoice no:[protected]
Buyer's order no:[protected]
Big Bazar kothrud.

2 items were delivered i.e the table & book shelf. but the TV unit is still not been delivered.all the items were promised to be delivered on the same date wherein i was supposed to get the other items.... I stay at mumbai... these people keep on fooling me saying that it'll come in a day or two. i have work & I'm not jobless to visit pune every now . The worst part of all is that there is no reply i[censored] cal them to ask the status. They just try & give fake assurance....
This is not appreciated & m sure the brand name is going to get affected. M sure this will add on to the dis-fame of the group as well.
I'll not recommend any one to buy any good from big Bazar. third grade & hope less service with no courtesy to even call back & inform abt anything.

M disappointed in the System!!!!

I had booked 2 beds for which complete payment was taken from me.
However the delivery was not given on the promised date and later it had been told that they wont be able to deliver the product.
The store did not even bother to inform the customer and only told when i called up to inquire the same.

I visited big bazaar today and selected two kurtis for trial. But when i took the kurtis in the trial room found a hole in one of the. So i handed the kurti to the attendent in front of the trial room. Later on two employees from the fashion section came to me and accused me for tearing the kurti. They told me that until i pay for the kurti i will not be allowed to go out. i tried to explain them but they starting using wrong words so i called for the manager. They said leave it and go. But i insisted on talking to the manager. So the manager came but even he was not ready to accept that it was not my fault.Later on to close the matter he said ok i am sorry you can go.
So my problem is with the employees working there who have no manners of speakinge taught with the customers. they never greet us and treat us as if we are there servant. I have also worked in superstores abroad and the first thing we are taught is to be polite.
I have lodged a complain in the book but i am sure of not hearing from them as it always happens.
One more thing when i asked the employee their name they refused to say so. and when i said i am going to write a complain their words were "ja ja kar de koi farkh nahi padta hama" and then they started showing the hole to other customers the hole humiliating us as if we were thiefs.
I would like to say please provide the employees proper training. They should know that because of we customers the big bazaar exists.
Anyways i am never going to the store again because of the humiliation.

nisha
[protected]@yahoo.com

I purchased a whirl pool refrigerator on[protected] by paid 13950/- on cash and 1450 coupons
They said me to product delivered on[protected], after the date also they have not informed me , i made many calls to them all of the times they produce lot of reasons , after that i personally visit the showroom thrice but they have not delivered my product till now i.e.,[protected]. They fooled me many time,test my patience levels at higher .please take necessary action

Hi,

I have booked wall papers worth of 9000 INR with Home Town, Yerwada. I paid all amount full in advance. After 2 days, received a call from them stating they do not have selected product in stock.
Then they gave a letter stating refund of full amount in 15 days.

The letter dated 30th Mar 2013.
Ref Bill No,: [protected]

It has been 5 days I am trying to reach them on their number[protected], but no one is picking up the call.

Please guide me.

Regards,
Prasad Sapre

To
The Chairman ,

I puchased a Aletta Sofa having Reciept no :[protected] with a Product code :80003032 on Dec 2009 which is Out of warranty i am aware of the same and Repairs are on chargeable basis I need to get One of its Leg repaired however I tried to call the custome care who are not helping me and they Gave few no of your Supervisors : Parthiban [protected] and [protected] : Mr Rajiv Who are no respondins to my calls Thats Why i was Forced to complain here . is it that you seel products and After warranty if something happens to the product you do not take care of it .

I bought an Electrolux washing machine on 7 th April 2013 till date the washing machine has not been delivered.We paid the full amount through cash and still the bill and washing machine has not been delivered to my home for 3 weeks. Kindly provide any help

Hi



I hope you will treat this mail with priority. This is to bring to you management notice we have been put in to big hassles by Home town. I would like to point out one by one here.





1) When we booked for design and build the charges was with 50% off but your executives( Sourav Saha & Viswajith.H ) have hidden from us and got 100% payment when got to know and asked sourav he said he will give us as voucher though we asked for the money back. This is the first cheat.

2) Kitchen was booked with 50% based on the commitment of Sourav that delivery & installation will be done on or before Apr-15-2013, but it was not met though I have been following multiple time. I get multiple calls from home town if any payment needs to be done from my end but when I need any info on the delivery Sourav doesn’t pick up the call. When commitment was not met that should have been communicate to customer in advance.

3) Thirdly for my interior work estimation was 1.47 L and I made 50% payment(On 23-Mar-13) which is 74000 and the commitment from home town was that the work would be started by Apr-1st-2013 but till now no work started. Ultimate here is when I call Viswajith.H or Saurav either they give reason as you company internal problem (Like you system issue or something like that) else they will say contractor is not available, don’t you be ashamed to tell this as reason to customer I care the least for your internal or contractor problem that you need to fix I can’t be bidding my money for all these.



On and above to this Sourav and Viswasjith ask me to speak to contractor not starting the work. My question is this did I pay to contractor? Why should I have to follow him? If you could not do this why did you take such work when you don’t have the capability to get the work done.



4) LAST POINT BUT NOT THE LEAST IF THE WORK IS NOT STARTING LATEST BY MONDAY (22-APR-13) I WILL HAVE TO APPROCH CONSUMER COURT FOR CHEATING AND FOR PUTTING THIS MUCH HASSLES THE CUSTOMER.



Also for sure I will share my bad experience with all my know circle.



For your information executives email ID: Sourav.[protected]@futuregroup.in vishwajith.[protected]@futuregroup.in





Regards,

Your poor Customer

Jayashree Durgaprasath

[protected]