Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Hi,

I am a working mother of a 5 year old, and fairly new to Hyderabad. I have been to other big bazaars in Hyderabad but have never found such worst customer service ever.

I went to big bazaar kachiguda to exchange a capri's that i bought for my daughter 3 days ago when i went today to the ground floor customer care department after waiting for sometime a lady from that department informed me very casually...

I had been to Central Mall on Marathalli Road in Bangalore and made a purchase of four thousand something , Ipaid the full amount after which I was given this Gift voucher saying if I made a purchase of 2000 Rupees between 1st January 2013 and 31st Jan 2013 I can reedeem rupees 500.which i feel is misleading and luring gulliable customers to buy unnecessarily within a certain period. I unfortunately could not find the voucher at the time...

I have placed an order for a furniture, a study table with book shelf from Home Town by Future group.
The complete amount was paid as advance on 18th November 2012. Delivery was assured within 15 days i.e by 3rd of December 2012. Today is 9th of January 2013 and i'm still not having the item delivered. On repeated calls to the customer service, i got a reply on 8th january 2013 that the item shall be delivered hopefully by the...

My name is Smita. I am a regular visitor at BIg bazaar at lake city mall, kapurbawdi. Today i had a extremely insulting experience there for something as silly as this.
I entered the outlet and had barely take 2 steps(actually 2 steps) and I immediately had to rush to attend to an important call because the outlet had blaring music in their store which i am surprised I have not seen any dept store else.
Post attending the call...

i am writing to complaint against the pathetic customer service of Big Bazaar. i had booked a furniture - queen size bed on 12/12/12 for Rs. 12000 and the maximum duration for delivery was told as 21 days. my bill no. is T15/35355 and challan no. 1366 however, even after 4th Jan there was no news from Big bazaar. upon enquiry, i was told that the product will be delivered with 100% guarantee on 5th Jan. no show on 5th Jan. upon enquiring...

Dear Sir/Mam,

This has reference to my Order No. [protected] placed on Dated:[protected], at the time of order placing the expected delivery date as mentioned by future bazaar is[protected] but till date and time I am writing you this mail I have not received my product yet.

On tracking my order I came to know that my order was shipped on[protected] with Aramex courier vide docket no. [protected] and since[protected]...

I had purchased an Electronic inverter from your BB Palakkad outlet about 10 months before,
Now its got damaged, the complaint is "8Hrs backup giving unit is giving only 30mins of backup".
I have registered a complaint with the authorized service center,but no response from the service center side, 1st time they had came and told that there is no issue with the unit and closed the complaint, but same complaint arise...

Hello Mam,

I got your contact details from an online complaint forum. I thought that i should bring this to you notice.

I had purchased a Blackberry handset from Big Bazaar showroom in Liluah, Howrah. The Invoise number was [protected] dated 30-April-2012.


The handset got some problem in Aug 2012. Thereafter i had contacted the authorised service centre, which rejected to repair it as the...

I purchased few items from Big Bazaar GIP on saturday at about 2.30 pm .The packing guy wrongly placed glass bottle of italian pasta sauce I purchased below heavy grocery items like I kg dal packets etc.To my shock when I reached home the bottle was broken spoiling all packets with sauce.I had a tough time cleaning all the stuff. How can they be so careless while packing....

Hi, I've placed an order for a shoe rack (worth Rs.4000) with Hometown (Marathahalli branch). I've made an advance payment of the full amount on 24-Oct and the delivery date has been given as 8-Nov. Its been a month now and I haven't received the order yet. Whenever I call at the outlet, they either leave me on hold or say they'll get back to me and end my call. I've made at least 20 calls and frustrated with their...

Around 15 days back I had bought loose rice (ponni boiled rice) from Big Bazaar Saligramam, Chennai. From the very first day we noticed something wrong about it and today we found worms in it (see pic attached).

Whom should we raise this to, as I am sure the stock itself is damaged?

Divya...

I bought a wall unit from Hometown on 2 Dec 2012 and it was delivered to me on 5 Dec 2012. When the person came to fix the wall unit it was found that the parts were defective/broken and missing. When tired contact the store manager, he gave a turn around time of 4 days to replace the parts. Please never buy any product from hometown, really pathetic and unprofessional people....

i had purchased a wardrobe in last month.with the 40% cash back i booked a TV showcase and had done payment on time..but after 20 days manager is like we don't have stock for that case..i want my cash back because i don't want to purchase another furniture.i[censored] can not provide us on time then onwards we can not purchase any kind of thing from home town.this case is a kind of mentally irritation.your managers are not prompt about...

Dear sir
I dont know whom to i will complaint we will regular customer of big bazar thane last month u have some scheme to purchase up to some amount u got the some products on low coast. we r going to big bazar onsaturday sunday only . I am already tell u we r a regular customer of big bazar our every month purchasing is up to 10000 i thing we will reached up to 9000 on that period also . we will very intrested to take a bath towel...

I have purchased a shoe case on 8th nOv 2012 and paid the full amount. As per the committment of the store, i was suppose to get the delivery max by 23rd Nov 2012. But i got the delivery on 25th November.( Buyer's order no: [protected]) After that i got the 2nd committment that the product will be assembled max within 48 hrs. But that also didnt happen and after several follow ups the assemblment happen after 54 hrs.
During assemble...

Dear Ma'am,

This is to bring to your notice that I bought Godrej Santoor soaps, pack of 5 with mrp as Rs 92 after discount. But in the bill i was charged Rs. 125.

The bill details are as follows:
Cashier Name: Khushboo Singh
Terminal. 027
Receipt No. 0002622
St. 4776
Ch. 203538
Trans. 70029
Bill Amount: 3478.55

This is very strange that billing...

Dear Sir,
I have ordered Skechers Shoes (Order Number [protected]) from Futurebazaar.com November 3, 2012. After seeing their Clearance Sale promotion I made decision to order from this company. I had paid an amount of 1004.25 INR after all discounts under their clearance sale.

After ordering a shoes of 1000 bucks, i was keenly waiting for my branded shoes to come. But when I receive product. I found that Futurebazaar...

I HAD GONE TO BIG BAZAR TO PURCHASE CLOTHES FOR MY FAMILY ON 21st OCT 2012 . THE AMOUNT OF THE BIL WAS 1725.00 . I MADE THE PAYMENT WITH MY SBI DEBIT CARD NO [protected] . HOWEVER DUE TO DEFECT IN THE MACHINE THE TRANSACTION WAS SLOW . SO THE OPERATOR MADE A DOUBLE SWIPE OF THE CARD . ON REACHING HOME I NOTICED THAT MY AMOUNT OF RS 1725.00 WAS DEBITED TWICE .

I HAVE APPROACHED THE INCHARGE OF BIG BAZAR AND THEY INFORMED...

To,
ALL THE BUYERS OF BIG BAZAAR AND THE CONCERNED AUTHORITIES
Big bazaar people are misleading customers and deliberately cheating them. they launched a new scheme named "SWAGATAM DIL SE " in which they were to give gifts to people who have done shopping in any bigbazaar outlets within the period of 1 month which started from some October date(i do not remember) 2012 to Nov 18th of 2012.
the scheme was as...

I bought a electronic Gas lighter from Home Town, Amanora Mall , Pune.
The MRP of the product is Rs.130.
But, the billed amount is Rs.145.
The actual MRP has been hidden by sticking a bill over it.
Please, take needy action....