Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I've bought some items from Big Bazaar on 23.01.13. They offer me a free recharge amount of Rs. 125 in my T24 A/C. When I demand that to their T24 kiosk they refused to give that. Also some days earlier they did not give me two numbers of Rs. 70 free recharge on my T24 A/C. Please help.

Neroj Chowdhury
72A/2 Mallickpara Lane, P.O.-Mallickpara, Serampore
Hooghly, West Bengal, Pin: 712203
Ph: [protected], M: [protected]

Hi,

I am a working mother of a 5 year old, and fairly new to Hyderabad. I have been to other big bazaars in Hyderabad but have never found such worst customer service ever.

I went to big bazaar kachiguda to exchange a capri's that i bought for my daughter 3 days ago when i went today to the ground floor customer care department after waiting for sometime a lady from that department informed me very casually in Telugu , i informed her that i do not speak the language but understand little bit, she still went on in the same language i understood very little of it still manage to grasp what she said is that you buy something of the same price and we will change it for you

So i went and none of the people in any of the floors were able to understand English or Hindi (our National Language which i believe every Indian should know) but no body were able to help me.

What i found extremely rude and embarrassing about was the fact that these people not only were they unable to understand me on top of that were making fun of me in Telugu and laughing in front of me. Which i must say almost everybody in Hyderabad behaves.

I went to the customer case people in the Ground floor the same lady was there i asked her what to do now that i have exchanged the clothes she she very rudely stated saying wahi toh bola na wahi to bola na, she explain whats to be done and kept repeating the same thing. I said to her look i understand you must be irritated with some work but no need to take out that frustration on me and then she repeated the same thing and then sat and started with her work even though i was still talking to her, There was no apology for her rude behavior.

I went to the billing counter and asked for the floor supervisor or the manager they told me he is in the 2nd floor i asked them could you please call either one of them as my daughter was by that time already tired and sleepy. But there was no response i then raised my voice a little and still no reply but only giggles and funny comments on me. i waited for 15 mins nobody came then when i asked where is the supervisor they are telling me he just went for Lunch (how convenient ??) the manager or supervisor do not even have the time for complaints as if the mall that they are running is perfect.

I am humiliated by this episode i want to know if there is any law that i could sue them for this episode and this way and get to understand the importance and value of Good Customer Service.

Please assist me in know how i can go about with this complaint.

I had been to Central Mall on Marathalli Road in Bangalore and made a purchase of four thousand something , Ipaid the full amount after which I was given this Gift voucher saying if I made a purchase of 2000 Rupees between 1st January 2013 and 31st Jan 2013 I can reedeem rupees 500.which i feel is misleading and luring gulliable customers to buy unnecessarily within a certain period. I unfortunately could not find the voucher at the time of my next purchase of 2000 but the next day when i took the voucher to them with my bill and card details proving i rightly owned thevoucher they refused saying that it was only during billing of the purchase they could deduct in that bill and not any other time and I should make a purchase of 2000 again to get it reedemed , I requested them to reedem it as though I had it in my purse i was not able to get it at that point of time when I asked for the email id of manager they said it was Future Group.

As per the MRTP Act this is a misleading advertisement used as a bait to make customers do unnecessarly shopping and the amount stated as free is actually deducted on a next purchase of a fixed amount within a fixed period

I have placed an order for a furniture, a study table with book shelf from Home Town by Future group.
The complete amount was paid as advance on 18th November 2012. Delivery was assured within 15 days i.e by 3rd of December 2012. Today is 9th of January 2013 and i'm still not having the item delivered. On repeated calls to the customer service, i got a reply on 8th january 2013 that the item shall be delivered hopefully by the end of this month.

Kindly let me know if anything can be done in this regard. This has been height of testing a customer's patience.

My name is Smita. I am a regular visitor at BIg bazaar at lake city mall, kapurbawdi. Today i had a extremely insulting experience there for something as silly as this.
I entered the outlet and had barely take 2 steps(actually 2 steps) and I immediately had to rush to attend to an important call because the outlet had blaring music in their store which i am surprised I have not seen any dept store else.
Post attending the call I again entered the store and to my shock I was gheraoed by the entire security force as if i am a criminal with other customers staring at me.
I requested to speak to a customer service representative .After about 5 mins a personnel by the name Pravesh Gurbani came in picture who was much more rude than the staff there.( i can now understand where the attitude stems from).
When i asked him his designation , he says it is none of my concern and who am i to ask him that.
Doesnt big bazaar have soft skills training for their representatives???????????????

He asks me what my problem is .I explained what happened and the way they were gheraoing and confronting me. He said he will check and get back .
I waited for almost 30 mins. He didnt bother to respond . I had to search for him in the entire store.When finally found he replies that they have to treated all customers generally and his security hasnt made any mistake .Hence he will not apologise.
I am really ashamed to have ever stepped here forget about shopping here . All i could do was drop everything that i planned to shop and quit the shop.
I too come from a customer service industry but this is the worst treatments anyone can give.

Now i understand why big bazaar has such a bad name.
It stems from people like Pravesh Gurbani

My contact point is as below
my email id is [protected]@gmail.com

i am writing to complaint against the pathetic customer service of Big Bazaar. i had booked a furniture - queen size bed on 12/12/12 for Rs. 12000 and the maximum duration for delivery was told as 21 days. my bill no. is T15/35355 and challan no. 1366 however, even after 4th Jan there was no news from Big bazaar. upon enquiry, i was told that the product will be delivered with 100% guarantee on 5th Jan. no show on 5th Jan. upon enquiring on 5th, i was told that product will be delivered 100% guarantee on 6th Jan. no show on 6th Jan as well. Again, i was told that product will be 100% guarantee before 1pm as i leave my premises at 1.30pm and any other time my premises will be locked. however, the product never reached within time and upon enquiring again, was told that the product will arrive only after 3pm.

it is not just not delivering on time, but also repeated false assurances which leaves the customer totally fuming. i had cancelled all appointments during the weekend - saturday and sunday just to accomodate the delivery of the product but all was in vain

want to raise a complaint of pathetic customer service and mental harrassment of the consumer against big bazaar Tarnaka branch, hyderabad. few names would like to mention - Sampath, Vasu and stores manager - Srikanth. strict action to be taken against them!!!

also would like to add that this is the second time i am encountering this kind of awful customer service from them. similar situation i faced when i had ordered dining table from big bazaar tarnaka hyderabad. Very conveniently they forget the customer after receiving money from them!!!!

Dear Sir/Mam,

This has reference to my Order No. [protected] placed on Dated:[protected], at the time of order placing the expected delivery date as mentioned by future bazaar is[protected] but till date and time I am writing you this mail I have not received my product yet.

On tracking my order I came to know that my order was shipped on[protected] with Aramex courier vide docket no. [protected] and since[protected] it is lying with aramex courier bangalore office.

Then I made a complaint to future bazaar customer care on[protected] then your representative ensure me that we have forwarded your complaint to courier company and your courier will deliver upto[protected], then I again call your customer care department on[protected] and two times on[protected]in morning as well as in evening) but every time I have got a false commitment and a new story for not delivering the courier.

I request you to kindly look into the matter with your courier service provider for ensuring the immediate delivery of my product.

Regards



HIMANSHU VARSHNEY
Senior Engineer - Civil
Engineers India Ltd
Mob: +91-[protected]

I had purchased an Electronic inverter from your BB Palakkad outlet about 10 months before,
Now its got damaged, the complaint is "8Hrs backup giving unit is giving only 30mins of backup".
I have registered a complaint with the authorized service center,but no response from the service center side, 1st time they had came and told that there is no issue with the unit and closed the complaint, but same complaint arise that night itself. Then again i registered a new complaint, till today i didn't got a visit or even a single call from the service center.

Pls advice me what to do?.

Product Details.
Universal Inverters
600VA Inverter Unit with 100AH Exide Tubular Battery.

Hello Mam,

I got your contact details from an online complaint forum. I thought that i should bring this to you notice.

I had purchased a Blackberry handset from Big Bazaar showroom in Liluah, Howrah. The Invoise number was [protected] dated 30-April-2012.


The handset got some problem in Aug 2012. Thereafter i had contacted the authorised service centre, which rejected to repair it as the handset was imported directly by Future group.
Then i contacted the store manager- who guided me to One mobile representative. The representative then guided me to Mr Ashish Kumar (ashish.[protected]@futureaxiom.in). This entire process too more than 4 days and around 17 phone calls to different representatives/ stores etc. Finally, Mr. Ashish instructed me to get it repaired from any local store and claim for reimbursement from insurance company.

Accordingly, i got it repaired locally and forwarded the documents to W & IA in Aug 2012. The claim was of INR 2200/- only. Since then I've got no communication from either Future/ W & IA. The trails mails would reflect the complete picture. Whenever i had contacted them, they say that the claim would be reimbursed next month.

Now, while i am yet to receive the claim for earlier repairs, my phone is again not working.This time the phone gets turned off completely anytime. It takes more than 25 minutes to reboot. This problem has occurred more than 7 times in the last 2-3 days. The phone also gets Hang multiple number of times in a day. I am highly disappointed with the kind of product imported by your company as well as the pathetic after sale services.

I request you to pay heed to this letter sincerely. Failing this, i would be forced to bring this claim in legal form before you.

I expect that you would stand tall with the repute of your company as a customer centric organisation and provide immediate solution to me.


Your,

Rahul Jain
Kolkata
+[protected]
[protected]@gmail.com

I purchased few items from Big Bazaar GIP on saturday at about 2.30 pm .The packing guy wrongly placed glass bottle of italian pasta sauce I purchased below heavy grocery items like I kg dal packets etc.To my shock when I reached home the bottle was broken spoiling all packets with sauce.I had a tough time cleaning all the stuff. How can they be so careless while packing.

Hi, I've placed an order for a shoe rack (worth Rs.4000) with Hometown (Marathahalli branch). I've made an advance payment of the full amount on 24-Oct and the delivery date has been given as 8-Nov. Its been a month now and I haven't received the order yet. Whenever I call at the outlet, they either leave me on hold or say they'll get back to me and end my call. I've made at least 20 calls and frustrated with their poor customer service. So I am registering my complaint. Can you please against them and help me get my delivery?

Order No: [protected]

Around 15 days back I had bought loose rice (ponni boiled rice) from Big Bazaar Saligramam, Chennai. From the very first day we noticed something wrong about it and today we found worms in it (see pic attached).

Whom should we raise this to, as I am sure the stock itself is damaged?

Divya

I bought a wall unit from Hometown on 2 Dec 2012 and it was delivered to me on 5 Dec 2012. When the person came to fix the wall unit it was found that the parts were defective/broken and missing. When tired contact the store manager, he gave a turn around time of 4 days to replace the parts. Please never buy any product from hometown, really pathetic and unprofessional people.

i had purchased a wardrobe in last month.with the 40% cash back i booked a TV showcase and had done payment on time..but after 20 days manager is like we don't have stock for that case..i want my cash back because i don't want to purchase another furniture.i[censored] can not provide us on time then onwards we can not purchase any kind of thing from home town.this case is a kind of mentally irritation.your managers are not prompt about the service.this is a kind of cheating.i want my cash back.that's it.kindly take a strict action against the home town matter

Dear sir
I dont know whom to i will complaint we will regular customer of big bazar thane last month u have some scheme to purchase up to some amount u got the some products on low coast. we r going to big bazar onsaturday sunday only . I am already tell u we r a regular customer of big bazar our every month purchasing is up to 10000 i thing we will reached up to 9000 on that period also . we will very intrested to take a bath towel set but from start to end we didnt get that product on stock every time ur csd lady will told us sir 1 2 din me a jayega . finishing date o[censored]r scheme our one great politician demiss ur store will be closed on saturday n sunday . Last sunday when i will visit on big bazar n ask ur csd they will show one container of 99 rs. n told me to take that only . And the fullishness is that when i want discuss with floor manager about that he will rudely told me lena he to yahi milega when i told him i will launch the complaint in ur customer care about that he will very confident no one will be do anything with him he will tell me jo karna he karo . i m very shocked . In todays strong competitive market ur staff will talk like this. I mvery embrassed . pls reply me what u will do with my scheme n what u will take action of that floor manager. Our last visit date is 25/11/12 timing is 12.45 . my cell no. is [protected] . I want reply from u other wise u lost one o[censored]r good customer .

I have purchased a shoe case on 8th nOv 2012 and paid the full amount. As per the committment of the store, i was suppose to get the delivery max by 23rd Nov 2012. But i got the delivery on 25th November.( Buyer's order no: [protected]) After that i got the 2nd committment that the product will be assembled max within 48 hrs. But that also didnt happen and after several follow ups the assemblment happen after 54 hrs.
During assemble we found out that the shipment was wrong as i got 2 doors of the same left side. Then we went to the store in HomeTown JP Nagar and spoke to the manager. It was pathetic that once they sell the product and take customer's money they do not entertain you for support. As per them we need to wait for another min 7 -15 days to get the correct door and product.

Home Town is full of pathetic people and horrible service.

Dear Ma'am,

This is to bring to your notice that I bought Godrej Santoor soaps, pack of 5 with mrp as Rs 92 after discount. But in the bill i was charged Rs. 125.

The bill details are as follows:
Cashier Name: Khushboo Singh
Terminal. 027
Receipt No. 0002622
St. 4776
Ch. 203538
Trans. 70029
Bill Amount: 3478.55

This is very strange that billing is done wrong and seems wrong price entry has been done in the system for this item. Hence, as per my understanding every customer who is buying this item would be charged Rs. 125 instead of Rs. 92. !

This has created unnecessary hassle for me, I never use to cross check bills but now I have lost faith in Big Bazaar. And am unsure how many times wrong billing might have happened!

Request you to please look into this matter and provide necessary compensation.

Matter most urgent please. Please let me know if any other information is required.

Thanks.

Yours Sincerely,
Shrey Datta

Dear Sir,
I have ordered Skechers Shoes (Order Number [protected]) from Futurebazaar.com November 3, 2012. After seeing their Clearance Sale promotion I made decision to order from this company. I had paid an amount of 1004.25 INR after all discounts under their clearance sale.

After ordering a shoes of 1000 bucks, i was keenly waiting for my branded shoes to come. But when I receive product. I found that Futurebazaar had sended me Secondhand/Used Shoes, size is also 1 size lower, was also an repaired shoes, on its box, the defect was marked by some person.

I was shocked to see that such big shopping company is cheating in such a way. Within 15 minutes of item receipt from courier, I complaint to them through email. After long follow-up, they asked me to drop the product after packing myself to BIG BAZAAR customer service desk in my city. After packing at my own cost, I went to Big bazaar, but their security peoples restricted me to come inside with parcel and deny to have any relationship with futurebazaar.com. After long discussion with Big bazaar peoples, they accepted the product after 1-2 hours long procedure involving Gate pass and security clearance for parcel.

After that, I had to send the scanned copy of return receipt and details to futurebazaar by email. I did the same and after long followup, they refunded my money on 19 November 2012.

Their company confirmed me that they will give me 500 Rs as compensation against the cheating/fraud done by their company and all the inconveniences caused to me by now. But the same is not received till date and their company also not replying now.

This is the true image of Futurebazaar....

If i did not receive compensation in within one week, I will fire case against their company in Court.

Expecting a Resolution of the Matter...

Thank You..

Harsh Pratap Singh
Order Number [protected]
Email [protected]@yahoo.co.in
Contact Number [protected]

I HAD GONE TO BIG BAZAR TO PURCHASE CLOTHES FOR MY FAMILY ON 21st OCT 2012 . THE AMOUNT OF THE BIL WAS 1725.00 . I MADE THE PAYMENT WITH MY SBI DEBIT CARD NO [protected] . HOWEVER DUE TO DEFECT IN THE MACHINE THE TRANSACTION WAS SLOW . SO THE OPERATOR MADE A DOUBLE SWIPE OF THE CARD . ON REACHING HOME I NOTICED THAT MY AMOUNT OF RS 1725.00 WAS DEBITED TWICE .

I HAVE APPROACHED THE INCHARGE OF BIG BAZAR AND THEY INFORMED ME THAT THE MONEY WILL BE REFUNDED AT THE EARLIEST . UNFORTUNATELY TILL TO DATE I HAVE NOT BEEN CREDITED THE EXTRA AMOUNT .

To,
ALL THE BUYERS OF BIG BAZAAR AND THE CONCERNED AUTHORITIES
Big bazaar people are misleading customers and deliberately cheating them. they launched a new scheme named "SWAGATAM DIL SE " in which they were to give gifts to people who have done shopping in any bigbazaar outlets within the period of 1 month which started from some October date(i do not remember) 2012 to Nov 18th of 2012.
the scheme was as such :
shop for[protected] rs and get either a PREMIUM BATH TOWEL WORTH RS 499 FOR RS 99
OR BRANDED 19" WHEELER DUFFLE BAG WORTH 495 FOR 99
OR YERA 3 PC MICROWAVE SAFE BOWLS WITH LID WORTH 499 FOR 99

SHOP FOR[protected] RS AND GET EITHER A KORYO HANDBLENDER WORTH 1199 FOR 199
OR DISNEY LUX SINGLE BED LINEN SET WORTH RS 999 FOR 199
OR FNS 18 PC SANDBLAST FINISH CUTLERY WORTH 1099 FOR 199

AND SIMILARLY FOR THE SHOPPING OF 9000 AND ABOVE SOME SCHEMES WERE THERE.

i shopped for Rs 6600 and wanted a hand blender but they said that the product was not available so they gave me a mini chopper instead.when i brought it to the knowledge of the head of the sales department there, he started giving me lame excuses like you should have booked the product earlier. when i said that i am anyhow eligible for the gift and intimate me when it arrives, he completely denied of the possibility and said it wont happen.
there was no clause mentioned in their card that the products were a subject to availability and when i said the same, he said these small small things are not to be written.anyhow, i went home, disappointed, with that mini chopper. BUT again i was cheated!!!!!!that mini chopper was so useless that in ONE TIME USE ONLY IT STOPPED WORKING!!!!!!!! I AM SO DISAPPOINTED WITH BIG BAZAAR'S SERVICE THAT I FEEL ALL MY 6600 RS HAVE GONE WASTE... I WAS SHOPPING FOR LAST 1 MONTH TO GET THAT BLENDER, BUT IN VAIN. I HAVE NO OTHER OPTION LEFT BUT TO COMPLAIN IN CONSUMER COURT FOR JUSTICE. THIS TYPE OF BEHAVIOR IS REALLY NOT EXPECTED FROM SUCH A BIG BRAND NAME AS THEIRS AND I HIGHLY REGRET SHOPPING FROM BIG BAZAAR NOW!
still the scheme is open but they not have the products that the customers want. this is a fraud that big bazaar had been practicing here from long as i came to know after reading some of the other reviews too.
sonal sharma
resident of manipal
shopped in BIG BAZAAR UDUPI
karnataka