[Resolved]  HomeTown — NON DELIVERY OF PRODUCTS

Address:

Thane, Maharashtra

Hi Team,

I had purchased the following products from Hometown in Maxus Mall, Bhayander:
Sofa cum bed
Bean Bag
Nilkamal Wardrobe
Recliner Chair
Three-legged stool.

I made the down payment on Saturday, 28 October 2012 and prior to making the payment was told that the delivery will be made within three days. In spite of a confirmation from Bajaj finance via SMS and Phone call, that my file is completed and approved, the products were not delivered.

Upon enquiry, I was told that my loan file hasn't been returned to hometown and therefore they cant process further, on the same evening (Wednesday 7 Nov'12) I got a call from them stating that the file has been received and products will be delivered the following day.

On Thursday I didn’t receive any communication, on calling them I was told that the store has opened a few minutes back and no one is available to provide details of my order and a call back will arranged within 30 minutes. No one called back. When I called in evening again, I was told that my order isn't stocked in Mumbai warehouse and has been order from Nagpur and will be delivered tomorrow (Friday, 9 Nov'12).

My order wasn’t delivered on Friday and I rang them again only to be told that it will be delivered on Sunday. I was called on Sunday to inform that, the truck is loaded and ready however the delivery cannot be made, no reasons given, no apologies made. I wanted to cancel my order but they promised a delivery on Monday by 2 PM.

On Monday I got a call at about 10 AM in morning from the warehouse manager stating that, the good will arrives from Nagpur only in evening on Monday. Also, said that he may not be held responsible for the delivery commitments made by Bhayander Branch. He was not apologetic at all, advised to deal with Bhayander team directly for earlier statements and relevant clarifications. However, promised a delivery on Wednesday 14 Nov’12.

After all this I have not had an opportunity to talk to any responsible staff at Hometown, they continue to play the blame game and I’m being told that the goods are being delayed due to festive season. They don’t understand that I had ordered the products for festive season. They seemed least bothered when I wanted to cancel my order and no apologies at all. Goods not yet delivered and no written proof that they will be delivered by Wednesday.

On the day of purchase, I was told that my order, except for the Sofa cum bed, are available for same day delivery. Why have they not been delivered yet?

Regards