Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

what they show in the showroom is not what is supplied to us! once we book an order , they insist on 100% cash payment and then they torture u by making u call them n beg them to send the goods to u! on top of it they will send u a very low quality n sub-standarized product which u could never have dreamt of! they are cheating people! they should be sealed down for making money fraudalently and sending sub-standard goods but claiming to be the brand! thier rates r not justified! somebody should put a check on them n take them to task!

Hi,

By PayBack point option I have order an prestige induction cook top. I got SMS but product not delivered. Calling their customer care number, not getting any response. Please advice

Reagrds,
Pranab Dutta
Mob:[protected]

I have purchased a Dining set, Sofa set and a Center Table from Home town.
1.Dining set - Made in China-which I was never informed at the time I was making the purchase or any where written.
2.There were broken fitments which were supporting the base glass.
3.Seats were not screwed properly by the person who installed the seats and screws would fall because they were loose.
4.Sofa Set was torn from the front and I had to give it back as I could not take the delivery.
5.Center Table- Polish is scraped.

People who are sent for installing the furniture are untrained and don't know how to talk to people. The person who came first time misbehaved with my elderly parents and the person who came second time misbehaved with me and my parents again.
Service people don't get back in time and do not give a clear indication as to when will the furniture will be delivered, Its been more than 1 month and I still haven't got my full furniture.... I am sorry I am thoroughly disappointed and if possible I need a refund of my money.

Dear sir,

I bought the toy for my son's b'day. I bought it on 13-may-2012. To my shock, when I opened the box, the on/off switch for the helicopter was missing. I went back to the store and got a shocking response from store manager mr. Shashi that they are not responsible for the same and will not replace it. It was further shocking when I asked him that the grievance cell no and did not get the same.

I felt really cheated and did never expect such thing from a biz giant like this.


Regards
Mukesh
[protected]

Dated:-13/5/2012.
To,

The Future Bazaar.

Subject:-Complaint against non-delivered of complete ordered goods.

Dear Mam/Sir

Myself Ram Prakash tyagi,r/o C-4,A,Parshwanath Paradise Apartments, Mohan Nagar ,Sahibabad, Ghaziabad, ordered some goods mentioned in order no. [protected],dated on 29/3/2012, is not delivered completely, there was a missing of 1.Gillete deo combo with Gillette storm force. The details are submitted respectfully as under:-
That on dated 29/3/2012 I have ordered some goods mentioned in order no. [protected],dated on 29/3/2012.

1. That the delivery of the product is not on expected time.

2. That after 10 days I received only Enchanteur Desire Body Spray and Talc and the courier person said to me that others goods were reach soon by another courier.

3. That the proof of delivery which is enclosed with this mail in annexure no.3. { Copy Attached.}

4. That the received goods which Is delivered is mentioned in annexure no.2. {Copy Attached.}

5. That the ordered goods is mentioned in annexure .no1. {Copy Attached.}

6. That it is clearly visible that I didn’t received the completed product as ordered in order no. [protected].

7. That it is requested you to please deliver the missing product Gillette deo combo with Gillette storm force as soon as possible.

Regards,
Ram Prakash Tyagi.

I had bought SIM cards from the One mobile counter of Big bazaar, at Jaya Nagar 9th block Bangalore, opp Bangalore central in second week of March 2012. however, its been more than a month and even after repeated complaints and escalations the issue is not resolved. He even charged more than what the SIM was worth and not credited the amount yet. Every time you approach the store in-charge, just keeps lying that the machine is not working, i am a new person, the old person is not coming and keeps making false promises that it will be done in the next two days etc. Even contacting the One mobile corporate office has been of no use.

The irony is that even in today's modern world, it takes 2 months to recharge an amount.!

I ordered multiple items along with 2 sets of pillows from Futurebazzar.com and received only one set.

I paid 299/ per set. Only one set was delivered.

After many calls and email, and even sending them the print screen of the order they refunded Rs 150/= leaving me at a loss of rs. 149/-. The customer service by phone and email was pathetic till I gave up talking.

Beware of dealing with this cheating company.

SIR

MY SELF MEHUL BHARATKUMAR UPADHYAY FROM DAKOR - 388225 (GUJARAT) AND MY MOBILE NUMBER IS [protected] MY MAIL ID : [protected]@yahoo.com

I HAVE PURCHASE SHOES (BUFFALO BRAND) FROM MANINAGAR BIG BAZAAR BRANCH DATED 28/4/12 RECEIPT NO. 0000696, ST NO : 4739, CH. NO. 6745. TR.25112 AND TIME IS 14:03 ( ITEM CODE :[protected])
AFTER 7 SEVEN DAYS MY SHOES HAS BEEN DAMAGE WITHOUT ANY REASON AND I GO TO BIG BAZAAR BRANCH BUT I AM NOT GET PROPER RESPONSE FROM CUSTOMER SERVICE OFFICER AND OTHER EMPLOY'S OF BIG BAZAAR

SO, I REQUEST TO YOU PLEASE PROMPT ACTION ON MY COMPLAINT BECAUSE THOUSAND OF CUSTOMERS LOST MONEY IN BIG BAZAAR'S WORST PRODUCTS.

their is a talktime on shopping from bigbazaar.My T24 no is [protected]. On 02 may 2012 i do shopping from bigbazaar of Rs.2606 so their is a talktime of Rs.70 .I donot get the talktime till now . I register the complaint to the customer care they give me the complain no.FG09078868 and said that your talktime transfer to your mobile till 06/05/2012 . Today i call to the bigbazaar and they said to me that with bill come to the bigbazaar.My bill detail is TILL NO-5 , RECEIPT NO.20466 DATE-02/05/2012.It is my request to you that plz recharge my account from the Rs.70.For any clarefication plz call my no.[protected].

This is a complaint to Big Bazar of future group. I recently had purchased a double decker bed and craddle. I had called up for services but didn't get any response and a few things had to be delivered but still not received. Too bad service. Kindly revert as soon as possible. Mob- [protected]

I have purchased my home needs like grocery and vegetable from Big Bazar at their retail out let at Vishrantwadi on 29/04/2012.
I have purchased banana which was priced at Rs.24/ kg. However they have charges Rs 60/ kg. It is happened second time. I believe they must be doing this for everyone. May be like me a few must be checking the bills. I came to know only when I checked all items after reaching home. I called the out let spoke to a lady who introduced her as Manager of the out let. But to my surprise she sounded as that was a technical error in an arrogant manner.

at store bg bazaar Patiala , Punjab MR.NAGINDER PANDEY posted as deputy manager
is completely a misbehaved and a short tempered person who should be removed from the post
HE has no manners to treat the customers and is spoiling big bazzars environment with his not tollerable behaviour...

Dear Sir,

We have bought KORYO AC 0.8 TON on 18-Mar-2011 from BIG BAAZAR at ARCOD ROAD in Chennai.

From past few weeks we came to notice that the COMPRESSOR is not working properly.
We went through the owners manual guide for any trouble shooting, which doesn't helped us.

We then tried to call the Toll Free No[protected] to register a complaint which was NOT answered on repeated calls.
Even the service center executives are not responding as they have to get the registered complaint from the TOLL FREE NO to dispatch the technician.

When called up to BIG BAZAAR - ARCOD ROAD phone no's mentioned in www.koryoworld.com site for further help, those no are not at all working.

I request you to please necessary actions regarding the same.

Regards,
Chaitanya
[protected]

Today when i entered the shop it was crowded with bulky loaded trollys, no place to roll my trolly-no assistance. no stock on shelves, no help or proper answering from staff. no regrets about a customer leaving the store. staff was non attendent, non co-operative, rude, in short. NOT BOTHERED> it is ur store not theirs, so pls do something.
This all is about the food bazaat at Ghatkopar, Odeon centre.

On 22/03/12 I visited local BIG BAZAR outlet situated at Gangulybagan,Orbits Mall, 82,Raja S.C.Mullik Road, Kolkata-700084 and booked one 1.5 ton Split Air conditioner, Brand-Hitachi,Model No. RAU5171SD - vide Receipt No.0003414 ,Home Delivery Request Slip No.512 & Bill No.T/3/47301 dated 22/03/2012.At the time of booking they have assured me and mentioned in the delivery slip also that the machine will be delivered within next 15 days but I am sorry to inform you that till date they have not supplied the machine even after my regular personal follow up.Local BIG BAZAR out let complain cell is not at all cooperative and they are unable to give exact position of supply. Meanwhile I have send two complaints dated 17/04/12 & Reminder dated 20/04/12 to their customer care service mail id “[protected]@futurebazaar.com “but they are also not responding.M/S. HITACHI was also informed through their customer care service network on 20/04/12.It is more than a month and I am very much worried because I have already paid them full amount.The total value of the machine was Rs.40990.00,.

Jahar Dasgupta, Ph. No. [protected].
Email [protected]@indiatimes.com

Enclo: Cash Memo & Delivery Slip

I had ordered a trolley bag from future bazaar(order no. [protected]). It was supposed to be delivered on 21st Apr. Aramex Kolkata had received the shipment on 18th itself. Inspite of following up with Aramex & future bazaar everyday(getting the answer that the shipment will be delivered that day itself) I've still not recieved the product on 24th Apr. If the agent has my product since the last 6 days my concern is what has he done to it.

Its a very demoralising & sad situation wherein companies & such brands cannot be trusted.

Sir, we had great hopes from big bazaar but all shattered by the kind of services and cunsumer practices they are following even after full payment taken before a month we have yet not received the proton 5 feet cot and mattress ordered on 18/3/2012

I order Sparkles 18K Gold OM Pendent from futurebazaar.They displays product different & delivered product differently. The images display on the website & delivered the Pendent is too much smaller.

I bought a Queen size Bed from Home Town, Vanshree Tower, Marathahalli, Bangalore on 14 Dec 2011 and got it delivered on 31 Dec 2011. On 17 March 2012 cot broke all of the sudden and I got injured. After I recovered I contacted Home town(Dhananjaya and Sudeep) to replace the defective Bed. But they are very reluctant to do it. I visited there more than 4 times just to waste my time. Please help me to get the Bed replaced or provide me contact detail of any good advocate to deal with them in consumer court.

Mrinal Sahani - +91-[protected]
[protected]@gmail.com

A SLR Davis Slider Bed was purchased from Big Bazaar Kachiguda on 10.03.2012 for Rs 15999 and delivered to us on 23.03.2012. The mattress supplied along with the bed was found to be damaged and the same was reported to the Manager (Furniture Section) Mr. Ravi Shanker immediately on receipt. It was promised to us that the mattress would be exchanges which has not happened yet inspire of repeated calls and requests. It is therefore, requested to the higher authorities of Big Bazaar to see that the damaged mattress is replaced at the earliest.
Thank you!