Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Hi,

Invoice : [protected]
I am not sure atleast if you are the correct person or you too will shun on the responsibilities like how others in BB did.

I had unfortunately purchased the subject product from your website on July 16, 2012 and it got delivered to me yesterday late evening.

When I opened the box, the camera was fully scratched and looked like a used piece. Also, the box wasnt sealed. It was supposed to be for my colleague who is getting married in the next couple of days. Imagine had I given him the camera without checking.

I called the future bazaar helpline number this morning & spoke to one Ms. Shama. She asked me to send the pics of the camera or courier it back to Mumbai which i clearly denied doing. Next option she gave me was to visit the nearby BB and meet the Customer Service desk person.

And here is the trauma I went thru there :

Person 1 : I met a girl there. No details were asked what the product was nor the reason why I am returning the product. She started writing a slip and requested for my name & contact number. I asked her to call the right person and she called the Supervisor - Customer care desk.
Person 2 : Supervisor - Customer care desk. He dint know about the electronic items and called the camera selling desk guy (Prakash).
Person 3 : 1st that guy said he is not the right person as this camera was bought online and when I scolded him for making me run from one corner to other, he agreed to have a look at the camera. To my surprise when he was trying to switch on the camera, it dint switch on.
Person 4 : Another Manager(not sure of the name) was called as Mr. Prakash couldnt help me with any solution. This Manager said he is not the right person and I might have to wait for another 1 hour to meet the electronics department Manager (Mr.Vikas).
Person 5 : Vikas spoke to me over the phone immediately and told he would help me out immediately and requested for 5 mins to callback and he never bothered to callback. When I called him back, he also couldnt help me immediately. I forced Vikas to share his Manager number and he gave me Mr. Kumerasan contact details ([protected] & [protected])
Person 6 : Kumerasan also was helpless and couldnt help me.
Person 7 : Another Manager called me (not sure of the name ) from the mobile number [protected] and told me he would help me with the solution. He provided me with a very funny resolution like : "Madam !! I shall surely help you. All you have to do is call the futurebazaar helpline number [protected] and they would be helping me". I told him I wont be able to call anyone and insisted for a clalback from Futurebazaar which I am yet to receive.

From security till the Person 7, everyone were telling that we need to send the camera back to Mumbai and they shall help me back as it was supposed to be their so called policy. Fine, I do agree every company has its own policies which needs to be followed. But, let me ask, dont you guys have a policy to send a fresh stock instead of sending an useless & dummy camera??????? Is that not against your policy and is actually a fraudulent thing.

Now I am been left with no other option except to buy another gift. Atleast, if you guys are really serious about serving the customers or care for them, do take up this case seriously and ensure customer satisfaction and STOP fradulant things.

From a very very unhappy & dissatisfied customer
Deepa Sitlani

Till No. 10
Receipt No. 0001554
Date: 14/07/2012
Cashier Name: Vind Kumar

This is not the first time experience with BIG BAZAAR; generally they dispaly some offers in shelf and while billing they bill for whole amount. This time it was for a tooth paste (buy 1 get 1). Earlier with pickles and so on.

All customers please be careful and dont keep your eyes off the billing screen. Though the amount is small but if you look at the numbers of customer buying it will be significant.

Jago Grahak Jago!

Shankar

I ordered a Mocca queen bed and 3 door wardrobe on 25 May 2012 from thane with advance payment of 12000 and remaining to be paid 2 days before delivery which was supposed to be on 26 june 2012 . I paid the remaining amt on 25 June 2012 and was promised to get the delivery by 27 June. I was told that the goods were defective and would be delivered after four days, then after four days when i contacted i was told that it was delayed due to stock intake at their Nagpur branch and so it would be delivered 1 week later.When I contacted 1 week later they said the goods were yet not reached their warehouse so it would be delivered 1 week later then 1 was told that the goods are defective once again which seems to be their favourite lie. Today's 16 July and yet i haven't got my delivery.

Ranjan Deshpande
Thane -
Adv receipt no [protected]

As i have made a order in future bazaar for order ID [protected] using go ibibo discount coupon for a screw driver. But suddenly after a week of time the customer care executive called and told the product was not available. we will refund the amount you can reorder the product. But i am unable to use the code. They simply using the code without delivering the product.
if we again order the shipping charges will be 50 Rs against a single product. they are earning amount by shipping also.

I booked one sofa set on 03.06.2012 from Big Bazaar sealdah branch against Rs. 21999 which was fully paid. They delivered the same on 15.06.2012 .At the time of delivery I noticed that one whole at the side of three seater sofa. Immediately I informed Mr. Soumitra ( Manager ) and he told me that it will be replaced by new one. But till today no communication was done. I tried to contact with him but switch off always. His number is [protected].Being a esteemed brand Big Bazaar should take action against this.

ASIM KUMAR ROY
MOB : [protected]
email ID : [protected]@yahoo.com

I had a Big Baazar Payback card then I went to Ezone on 15th April 2012 and they issued a new Ezone payback card saying that they have a new points scheme which gives 5X points for all purchases till 30th April and the same cannot work on the old card for which I will have to take a new card. I took a new card and was awaiting 5X points to be credited to my card till now.

After 20 follows up's today when the customer care calls it says they cannot give me the points (after 3 months) because I did the transaction on 15th April and my card got activated on 16th April.

What the hell... The card was issued to me to give me this benefit and now they say it cannot be given....

Why is the customer to follow up for 3 months to get this answer... Today also the Customer care personnel told me that he will credit the points in another 15 days and when I told no (because last time they called me on 16th June and told that the points will be credited in 15 days and till today nothing has happened) I need to speak to your supervisor he kept my call on hold for 10 minutes and then came back saying that I won't get the points and he is closing my complain.... This is highly unacceptable....

We have to fight against such cheap marketing tactics....

I need to raise this because we do not expect this from groups like future group...

I had placed this order on 29 june 2012. The expected date of delivery was 5 july. The product has not been delivered till date. On contacting the customer care on 6th july, I was informed that I will be updated on the status by 10th july and my order no. is my complaint no. However, I have neither received the product nor any update. It seems that future bazzar is taking the interest and hard earned money of the consumers for granted. This casual (or may be deliberate) attitude of future bazaar is also in violation of the Consumer Protection Act as well as MRTP Act. In case satisfactory response is not received within 24 hours, I will be forced to pursue the matter in Consumer Court under the above mentioned laws meant to protect the consumers from clutches of the fraudulent activities of the sellers like future bazaar.

Order No. [protected]
Mobile No.-[protected]
Email Id: [protected]@yahoo.com

Friend you can check the status of my order by entering above order no and mobile no.

On 04/07/2012, I ordered iBall Raaga 2.1 with FM (with remote control) Full Wood Speaker for Rs.1689 and Koryo KHD 080 Hair Drier for 299. and paid Rs.300 by payback (1200 points) and remaining Rs.1688 by credit card.
I did not claim any discount coupon and paid entire amount at the time of order.

On 09th July 2012, I received Koryo KHD 080 Hair Drier.
When this hair dryer is delivered to my address, Futurebazaar changed the status of my order and cancelled iBall Speaker.

and debited Rs.50 as shipping charges.
I have to call their customer care no. which is STD to delhi and not a toll free.

Customer care executive told me that due to non- availability of Iball speaker as order by you, it is cancelled. and your hair dryer is less than Rs.500 and you have to bear shipping charges. Refund shall be credited to your account within 48 hours + 10 days means 12 days from today 10th July 2012. means I will receive my refund after 18 days from my order and after deducting Rs.50 as shipping charges.

It is not my fault to bear Shipping charges of Rs.50 when I placed order on FutureBazaar website for more than Rs.500.
It is FutureBazaar's mistake that they have not updated their website about non-availability of stock.
Futurebazaar cancelled the order of Iball speaker only when I receive Koryo Dryer.

Instead to compensate me for thier (futurebazaar's) mistake and use my money for 18 days. They charge extra Rs.50 as shipping charges.

When Iball speaker as ordered by me was not available on the date of order then FutureBazaar should have immediately inform me and should have asked me whether to deliver Koryo Dryer or not.
and should have immediately issue me refund and reverse the entry in credit card.


FutureBazaar mention date of shippment of Koryo Dryer as 6th July2012. Koryo Dryer is delivered to me on 9th July 2012.
you can check this on BlueDart Website by entering waybill no. [protected].
...............................................................................
(As requested by you, following are shipping status updates of your shipment(s).
Waybill Number : [protected] Reference No : [protected]
[protected][protected]
Pickup Date : 06 July 2012
From : MUMBAI
To : GHAZIABAD
Status : SHIPMENT DELIVERED
Date of Delivery : 09 July 2012
Time of Delivery : 11:50
Recipient : ATUL
.............................................................................

Sir/Madam
I bought one Samsung led TV+3D glasses from punjagutta hyderabad hometown on 3rd June. Receipt number is[protected]. It was promised to deliver 3d glasses within 2Weeks. It has not been delivered yet. Sales persons have no clue of availability of product and there is no commitment for delivery . Please look into the issue.

Rakesh
[protected]

Yesterday I have gone to buy some clothes from Big Bazaar, Metro Mall, Kalyan (E). My bill was of Rs. 650/- with discount. I gave Rs. 1000/- note to cashier. Cashier was busy chatting with other cashiers and packaging lady. I was too tied of standing in queue for my bill (around 45 mins) so I was in hurry to get out that ASAP. As soon I came out of shop found that lady didn't gave me Due change of Rs. 350/- return. I immediately got back to cashier lady where she said that she has given me change back. I ask her to check. She check and then called her Sr. for the check.

To my surprise Sr. were not in mood to checking and excuse was too much customer. I ask them to check for which I have to wait for another half an hours. Then came the SR. and said cash is tallying with system and we have refunded your change of Rs. 350/-.

As their behavior was they don't want to check properly.

This is shows how Big bazaar cares about their customers and how cashier stole money of customer if someone forget to take their due change.

I had purchased 1 bed coat, 1 mattress, 1 bed storage, 1 stand, 1 press table, 1 cloth drying stand and 2 chairs from bigbazaar, jayanagar 45/1, marenhalli, jp nagar, 2nd phase, bengaluru - 560011.

Purchase was on 16/06/12 and the home deliver challan number is 1189 and 1190. I was promised to deliver the same within 6 days time. But till today it's not delivered. When i tried calling[protected] which was written as helpline number in the bill, nobody was picking the call. Then i tried calling 42198360, they had given 42198367 for furniture dept. When ever i tried calling, either the call is rejecting or disconnecting immediately after picking the phone.

Then i got a number [protected] which was told that , its their supervisor's number. The gentle man picked the call said, its due to some internal code issue.

A big giant like big bazaar should not trouble customer like this. I want my goods to be delivered tomorrow itself. A single day delay in delivery should compensate me for breach of trust and commitment to the customer

Dear Sir,

this Complain is regarding the charges that forced to the customer to purchase a bag after purchasing the grosseries stating that this is to save the environment . As the bags less then 40 microns are not to be used by any individuals or the shop keepers but if we check in the big bazar they us the bags inside which is against the rules of the munciple. I request you to kindly check with the malls where this the bags have to be purchased this has become a practice of all the malls to collect the money fom general public in the name of environment.

Hi,

We have ordered a Queen Bed (SO no. [protected]) from Home Town Phoenix Mall Bangalore branch on 05/05/2012. We were given 02/06/2012 as delivery date. When we called on 02/06/2012 to enquire about the status we were told that there is no stock in the warehouse and that our order will be delayed by 7 days. It's 11/06/2012 and inspite of several follow up with the mall branch there is no certainty

This is very unprofessional and unexpected from a company like future group. We request immediate action and expedite the delivery of our order

Mohit Sethi

Team,
This Sunday I had went to BigBazaar at kapurbavdi, Thane. I found more than expired 10 bottles of Delmont sauce(name not sure, but something similar) for selling and even 2 botles of Hersheyls.
Even to make the matter worse, the team at BigBazaar were careless to even respond to the complaint instead I got a feedback by team as "Sir, glati se 1-2 bottle reh gaya hoga, isse kya farak padta hai, Doosra lelo" Instead of being sorry they are suggesting me which is very ridiculous behaviour. I was so frustrated that I was goin to complain FDA about the outlet, but since did not want to spoil my Sunday I did not went further. But surely within two days I would do more research on this and take Food commisioning team from thane for inspection.
Hope message is clear to you and it would be clear within two days. Al d Best

Regards,
Rahul Shah
[protected]

I Have purchased two ACs one KORYO1.5 T window and another 1.5 T split Panasonic from Allahabad BIG BAZAAR on 3rd June 12 with committed time period max. 48 hrs for installation.After repeated followup with Big Bazar, only split AC had been installed on 6th June 12 with installation fee Rs.1200/= and Koryo window AC still pending for installation. We have cancelled my Tatkal train ticket two times as every time Allahabad Big Baza (Tel. no. [protected]) and Koryo Service Center Mob. no. [protected] ( Mr. Habit) and Tech.mob. no. [protected]. assuring us tomorrow positively but unfortunately end of tomorrow seen till now.

Stability of Big Bazar business with such type cheating (with Koryo Company) reduced day by day as every cheated person avoid purchasing from Big Bazar.
Kindly look into the matter as some thing is secondary business by Installation & Service team. We want reply with positive response

We purchased LED Television from Home Town, Noida, Great India Place Mall. I was told that a new packed LED shall be delivered to my place. However, i E-Mailed myself the Serial number of the LED which was in the Store for Display for other customers (to make sure they don't sent me the same product).
They had the guts to still deliver me the same LED which was for use of display in their store. The packing of the television was as if you have purchased something which is removed from a Garbage Bag. I went to the mall the next day again, and the manager / supervisor out there was not even ashamed of what he is selling to the customers.
As a courtesy you can still offer some compensation which they did not. And finally as they left me with no other choice, i had to ask them to pick up the LED from my place and reverse the payment back into my account.

Total waste of time and would never trust Home Town!!!!

It was quiet disappointing to see that we had received defective old bags i.e. Ballyfab DB-0646 Aari & Handwork Handbag (Qty 2). Both the bags are not in usable state. One bag has few stains on front side and other bag has small holes which are quiet prominent. Also both the bags look quiet old.

I have placed this order on 24 May 2012 and received it on Delivery Address on 30 May 2012. As I was out of station for few days, I did check those yesterday.

I have visited 2 Big Bazaar outlets in Chennai many times this year 2012. When I look at most of the recent bills after purchase, the bill date indicated would be somewhere around the year 2009. I am well aware of billing softwares, and such a mistake would reflect in the internal monetary accounts of Big Bazaar directly. Also THE CUSTOMER WILL HAVE NO CHANCE OF RETURNING THE BOUGHT PRODUCT, AS THE INDICATED DATE WOULD BE WRONG.

I request the concerned official to set up an inquiry in Big Bazaar to find out the purpose of such an act..

WE HAVE PURCHASED A PAIR OF DREEMLINE MATTERESS FROM BIG BAZAR,FARIDABAD ON 10/03/2012 AT 20.29

AFTER USING 20/25 DAYS THESE MATTERESS PUSHED DOWN / DESHAPED.

WE WANT IMMEDIATE REPLACEMENT OF THE SAME.

IF YOU HAVE NOT TAKEN ANY ACTION IN THE MATTER WITH IN 10/15 DAYS WE HAVE NO ALTERNATE TO GO TO CONSUMAR COURT.

Sir,

I am a regular customer of Big Bazaar Store from many years.

I am writing this letter to you regarding my complaint about shopping bags.

Today I went to Big Bazaar Store located at Delhi Gate, Agra alongwith my family.

Usually I carry my own shopping bags (cloth bags). Today was no different.

But the staff members told that we are not allowed to carry our own bags (cloth bags) and forced us to purchase bags from Big Bazaar.

Also the staff misbehaved with us and we were hurt very much and for the first time returned without purchasing anything.

It is unfair to press customers to purchase shopping bags from the outlet even if the customer himself brings along shopping bags with him.

Kindly reply me in this regard that whether your store follows such a policy of suppressing customers???

Mukesh Gargh