Hello there,
My name is Parag Agrawal, and my father Parshotamdas Agrawal recently purchased a new Honda Activa on 23rd November, 2010. We had booked the vehicle more than 6 months back by submitting deposit of INR 1000, and finally received the delivery on teh 23rd of November.
IMP thing to note here is that since Dahod - my home town - does not have a proper Honda dealership, we had to purchase the vehicle from Godhra's Honda dealership. Dahod has a dealer who provides these vehicles, but does not provide "Service, Warranties, Repairs" for the vehicles. So we had to purchase the vehicle from Godhra.
However, we were not handed any documents for the vehicle and were told that the same would be sent over to the Dahod's Honda agent. We were asked to pay for the temporary passing so that the vehicle remains road legal in the mean time.
However, since then, I have contacted Godhra dealership, they say they have already dispatched our documents, but the Dahod's dealer denies receiving any such document. He claims, he does not have any of our vehicle documents, but can arrange for the vehicle registration. How can he get our vehicle registered if he does not have our document?
This clearly shows that the agent/dealer is holding our documents, so that we get the vehicle registration process channeled through his associate, which we do not want.
This is poor professionalism on the part of Honda dealer and clearly leaves a sour taste as this was my first purchase for a honda vehicle, all my past purchases being of Bajaj vehicles, where I had never had any such problems.
I am running out of my temporary passing and might need to spend additional money to keep my vehicle road legal, whereas ideally it should have been registered by now. But for the unprofessional behaviour of Honda dealers, we are still to get valid documents to take the process further.
Please advice what course of action can I adopt here as I feel left high and dry after making a purchase of 50000 worth of my hard earned income. A major question also remains about the commitment of the dealers in providing proper service and support as am not sure what to expect from them now since as it seems, after sales, support of any kind is non existent.
I do not have an understanding as to what all documents might be required to support my claim, so please advice and I will definitely try to provide the same.
Please help.
Warm Regards,
Parag A,
Aug 13, 2020
Complaint marked as Resolved
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Pathetic Customer Service
Dearall,
I did book Honda Unicorn on 22/09/08 at Sai Point Honda, Thane vide cheque and it cleared on 27/09/08. I was promised at the time of booking that bike will be delivered 30th/1st of 10/08. I did call them on 1st to check if my bike is ready to be delivered and they replied affirmative, but when I reached there I was told that I cannot take the bike as Regn. is yet to be completed.So Mr. Navnath of Registration section confirmed me that he will call me around 5PM on same day and confirm the status.Which he did not do so. I called them to confirm on 1st but Mr. navnath is very arrogant and states that he will call back when he wishes to do so. But noreply.
They are behaving as if they are giving the bikes for free.
I admire the brand Honda for the quality of product.That was the important point I did book the bike. But the kind of treatment i did get from Sai Point has taught me one good thing "STAY AWAY FROM HONDA DEALERS".They are only money minded and business minded.
I feel awkward to comment that HONDA dealers are so pathetic and unprofessional .
Till now delivery is not made.
I will not even recommend my enemy to buy at Sai Point Honda, Thane.
They state their philosophy as "Customer For Life The Customers Is Not Dependent On US- We Are Dependent On The Customer "
Yes they do follow the statement untill you pay them.Once it is done then the philosophy looks like "Dealer For Life The Dealers are Not Dependent On YOU. You Are Dependent On The Dealer. "
In short simply avoid a dealer who don’t even mind to respect you.
Thanks,
Manisha