Honda Cars India Complaints & Reviews

Poor Service of The Dealer

Sir,
This is regarding about the poor services of your Jagdalpur Honda Dealer, I have booked a Honda Activa Scooter giving advance of 20K and the dealer said that the activa will be available with in 1.5 months, when we went to get the delivery the dealer is trying to sell a scrap product which we refused to take,

Pl. take some actions regardings this to the dealers.

DEAR HONDA,
THIS IS TO BRING TO YOUR NOTICE THAT I HAD PLACED AN ORDER ON 16TH DECEMBER 2009(BOOKING DATE) FOR HONDA UNICORN BIKE AT YOUR VASAI SHOW ROOM(ADDRESS:-PRABHANJAN AUTOMOBILES(P)LTD.RAM RAHIM SHELTER,AMBADI ROAD,VASAI ROAD-WEST.DIST.THANE)

AT THE TIME OF BOOKING I HAD PAIND THE BOOKING AMOUNT 1000/-.
TODAY I MADE COMPLETE PAYMENT OF THE BIKE BY CHECQUE(NO:-264594) DATED:-12TH OCTOBER 2010.

INSPITE OF COMPLETE PAYMENT ,I HAVE BEEN TOLD THAT I WILL BE RECEIVING THE BIKE AFTER 30 DAYS.

I HAVE BEEN WAITING ALMOST FOR A YEAR NOW AND STILL THE THEY WANT ME TO WAIT FOR ANOTHER 30 DAYS.
KINDLY TAKE NECESSARY ACTION.

KINDLY CONTACT ME AT:-[protected]
NAME:-MR.KALPESH PATIL

Dear sir/ Madam

I was purchased Hero Honda bike from KD Auto, Bhuj.

During that time They are done a by mistake Engine was writen in bill and accordingly RTO C book as KC12EB9HJ00120:

But original as per showing in Engine : KC12EB9GJ00120. There is a small deference in between

KC12EB9 G J00120.

The same issue i have discussed with Mr. Vijay who was that time sales officer, and the same RTO broker Mr. Dharmesh.

But till date they are not respond. Writenly they are not commited any against Engine no change in RC book, And also it effecting bike Insurence also.

By mail also i have gien writen complaint to Mr. Vijay personal ID. They are not given any company mail id.

Requsting to you pls rectify the same as early as possible.

Becasue with three days my bike insurence is completing.

RD. PRABHAKAR
[protected]

Hello,

I bought Honda CB Twister in May 2010, the problem occured after the first service, the Fuel guage (petrol meter) and Horn stopped working.. My repeated complaints to the showroom did not yeild any results, everytime i called i was told that the spare parts are not available, they are not getting the supply from Haryana, it may take more than 2 month.. My question to the company is Does an automobile is produced and no spare parts are made available to the showroom later, if yes.. then i made a big mistake by buying Honda product. If no, then appropriate action needs to be taken on the showroom. In fact i was also told by showroom manager that its a known issue and about 400 bikes (including Activa) has also got similar problem. Please look in to the matter.

I can be contacted on [protected]

My name is ashok kumbhakarn. i am purchase the HONDA CB TWISTER which was bought from ATUL HONDA IN AURANGABAD on 24th MAY 2010 The bike was good, Then in first month i got a one problem in my bike that is in shockup problem... i am goes to the in service center where i purchase the my bike' but at that time atul hondas staff will not solve my problem. her says to me this problem is solve in company engineer then after 2 month this problem was solve in atul honda ,, at atime another problem is faced that is block pistan problem,,, this problem is solve,,, another next problem is faced for me that is the self start ,,, my bike is not start self... i am goes to solve this problem in atul honda cars in aurangabad .. there her engineer says to me charge the battery ... i am charge the my battery but my problem is not solve... today that is in 11 octomber i can send the mybike to solve this problem...

this my honda bike is very defected . in 5 month we have face many problem. i am very boared for this bike... this bike is very defected.. then at a time iam thinkig to
change the mybike.
i am requested to you please change the my bike,, if your company is not able to my bike change then i am goes to in a consumer court to complent on your honda cb twister company..
this is not my warning to i am request to you

My bike details is HONDA CB TWISTER
FRAME NO -- ME4JC47 (2CA8013516)
ENGINE NO -- JC47E [protected]
MH 20 BS 2561
Any sujjestion for me to contact me on this mo no ([protected])
OR E-MAIL id is ([protected]@gmail.com)

5 months back I purchased CBZ Extrene from Shubhyan Motors Pvt Ltd in Hadapsar. However after 3 months there was some problem with the engine. 3 times I left my Bike in the showroom for maintenance but problem remains the same. The Forth time when I left my bike with Shubhyan Motors, they didn't even informed me that how long it will take & continuously for 4 days I had to go to that showroom to to check if the engine was repaired or not. After 5 days I got the bike however when I drove it for 8-10 Kms again there was the same problem. This is the worst service that I have ever seen in my life. By this they are spoiling the Brand name of Hero Honda.
Each time when I left my bike for repair, there was something New Damaged in my bike. Due to this my bike looks like 10 years old & I have spent my hard earned money on this bike which seems to be a waste or my mistake.
Just because of this I would always advice my friends & near ones not to go for any Hero Honda Bikes as their Authorized Dealers are providing the worst service.

Respected Sir,

There is no Dealer available in Dibrugarh District, Assam. So that we facing the problem. In SHAAKSHI MOTORS, TINSUKIA the customer service is VERY VERY POOR condition. There are not sufficient space for servicing, no customer waiting room. After sale service is extremely poor. No mechanic is in proper dress. By which we have problem that which one is the mechanic. After all how you (Hero Honda) can award them. Please visit the dealer and find the customer problem in SHAAKSHI MOTORS, TINSUKIA.. Its far better the PASUPATI TREADERS, DIBRUGARH and JUNALI ENTERPRISES, DULIAJAN as a dealer or customer service then SHAAKSHI MOTORS, TINSUKIA.


REGARDS-

ANUJ KUMAR BORAH
PERSONNEL DEPARTMENT, OIL INDIA LIMITED, DULIAJAN
RESIDENT CHIEF EXECUTIVE BUILIDING
PO-DULIAJAN, DIST-DIBRUGARH
ASSAM-786 602


MOBILE- [protected]
[protected]@rediffmail.com

I am Amit kandiyal s/o Sh. Ray singh kandiyal.i have booked a honda aviator(black color) on 2 month booking from a honda dealer in rishikesh(only 1 dealer in rishikesh).last date of delivery was on 30.09.10.but still i have not received the scooter.After calling to dealer it is said by him that he do not have black color.for that i will have to wait for a uncertain time.then he offered me grey color.can you pls help me to short out this matter ,what is reason for delay after booking a long period.whether dealer is not able to place properly order to honda or honda is not able to give delivery on time to dealer.at the end only customer has been suffering.
Thanks
Amit [protected]
[protected]@yahoo.com

RESPECTED
SIR,
I am srimanta ghatak ,i give my
honda damaged twister no-WB40 R5862, to local honda showrom name durgapur honda, durgapur.
To replace the damaged spairs parts.But thay says
that spairs parts were in wanted. From the last three months above.I was suffering very............ badly.So i want to complint to consumer court.Without spairs parats what the company was duing and services towards the customars is very bad.
SRIMANTA GHATAK,
PHONE NO- [protected]

Dear Consorn Person,

The bike delivered to me with many defect & part replaced with scrab parts, bellow mension is the history with no response.

----- Forwarded Message ----
From: Anuf mulla <[protected]@yahoo.com>
To: Honda Customer Care <[protected]@honda2wheelersindia.com>
Cc: [protected]@rediffmail.com
Sent: Sat, August 28, 2010 4:15:52 PM
Subject: Dont Do Favour On Me Mr Prashant Shinde For The Defective Bike MH05AT1716


Dear Prashant Shinde,
Bellow mention are problem in the bike from the time i had purchased & many visits to the so called authorized dealer v j honda work shop, i was harassed by keeping the vehicle for days & .
I want to know what work has been done for the mention bellow problem till date, the bike is free of any defect, if so please put me in writing, 3rd free service has been done or not & this is the policy of honda to replace the defect part by scrab one, many times the bike has been at the v j honda work shop for problems mention bellow & what scrab spare has been fitted to the bike.
Mr Prashant Shinde don't forcefully make me bring the bike to the work shop at your convenient time for deliberately you had replace the existing parts by scrab one of the bike & harest me many times, as i had experienced bad work quality of the dealer v j honda & don't ever hang the phone on me like that. I has experience the policy of honda & its dealership, from a mechanic to service engineer & you mr prashant shinde also, the last telephonic conversation 2,3 days ago by you, i was in embarrassment how can a honda personal like you cannot let me speak & justify all the deliberate mistake caused by honda dealer, despite every time you cannot solve the problem i had trust some senior personal will solve, but from mechanic to service engineer, the defect cannot be clear, at the last visit to the workshop i was told the clutch was check & the clutch plate & pressure plate guage was also check, but the clutch was not check or open, the person who worked on the bike conform that it was not opened, every time you guys has lied i don't have any trust in honda. I had suffered a lot, I don't want the defect product & cannot bear.

The problem i am facing with my bike mh05at1716 are mention bellow:
1) Front Disc Brake Failure, work done by replacing the existing with scrab one.
2) Both Front Suspension Leakage, done
3) Clutch Jerks, Not Done
4) Cannot Neutral In Stop Position, Not Done
5) 5th Gear Slips, Not Done
6) Engine Stops While Driving When It Is Raining, Not Done
7) Headlight Deeper Does Not Work Properly, Not Done

Regards
Anuf A. Mulla
[protected]




----- Forwarded Message ----
From: Anuf mulla <[protected]@yahoo.com>
To: [protected]@honda2wheelersindia.com
Cc: [protected]@rediffmail.com
Sent: Wed, August 18, 2010 1:55:13 PM
Subject: Re: Your Query/Feedback


Dear concern person,


Full front disc brake system has been changed with used one or of any accedental or scrab bike, every time it has been done delibetry by V J Honda, the bike is in hyp. with hdfc bank ltd., i dont want the scrab, the scrab is lying at my house, emi & intrest will be paid by you from the time it has been purchase by me.

Regards
Anuf A. Mulla
[protected]





[protected][protected][protected][protected]
From: Anuf mulla <[protected]@yahoo.com>
To: [protected]@honda2wheelersindia.com
Cc: [protected]@rediffmail.com
Sent: Mon, July 26, 2010 2:20:13 AM
Subject: Re: Your Query/Feedback


Dear Ramranjan Kumar,

Thanks For your response.

The problem i am facing with my bike mh05at1716 are mention bellow:
1) Front Disc Brake Failure
2) Both Front Suspension Leakage
3) Clutch Jerks
4) Cannot Neutral In Stop Position
5) 5th Gear Slips
6) Engine Stops While Driving When It Is Raining
7) Headlight Deeper Does Not Work Properly


On 19/07/2010 Sunday near about 3:30 pm i received a call from arti madiwal (vj honda badlapur) to bring the bike mh05at1716 to sought the problem i am facing for past four months in my bike & i have weekly off only on Sundays, as it was not possible for me on the same day the appointment was fixed on 25/07/2010 & the lady had promised to deliver the bike same day evening, as the problem has not been sought for so long i suggested her to go throw the earlier job cards & make sure the necessary spares are available, she has committed.

On 25/07/2010 Sunday as it was fixed i was there with my bike mh05at1716 the lady arti madiwal introduce me to mr veviek mishra (service advisor), i explain mr veviek & shailesh (technician) the problems i am facing with my bike which mr veviek & shailesh knows very well as the work has been done by them for past 4 months, i was asked wait, till 4 pm nothing has done the bike was kept aside & not a single work can be done & i had to take my bike return, i had waste whole day with prior appointment which was meant for my kids. As the bike is major defect the work cannot be done. I request you to take the defect piece of metal junk & please give my money back as i have enjoy the quality of humiliation, enjoy the quality of mentally torture, enjoy the quality bad service

Dear Ramranjan Kumar for how many rounds of humiliation, mentally torture, waste of time i have to bear with you guys, please return my money i cannot take it any more.


Regards
Anuf Aslam Mulla
[protected]


[protected][protected][protected][protected]
From: "[protected]@honda2wheelersindia.com" <[protected]@honda2wheelersindia.com>
To: [protected]@yahoo.com
Sent: Wed, July 14, 2010 10:27:36 PM
Subject: Your Query/Feedback

Dear Mr. Anuf Mulla

We thank you for visiting our website & sharing your concerns. We are looking into the matter and shall be getting back to you shortly. We request you to bear with us till such time.

Thanking You and assuring our best attention always.

Ramranjan Kumar
Customer Relations
Tel:[protected], [protected],[protected]Toll free for BSNL/MTNL)
Fax:[protected]
e-mail: [protected]@honda2wheelersindia.com

since 15 days i have not recived geniune part of my bike (Hero Honda Hunk) this is pathetic service as tomorrow is 10oct 10 is last day of my bike insurance till date hav"t recived proper recponse fromm ur NIKSIA Service cetner stataid GUL Takdi Pune

waiting for your kind reply
either escalate the matter to Consern person

Regards
Harshad Agale ([protected])

hello sir/maam

Im writing this mail to you regarding the new honda city that i bought on 30th march from ring road honda peeragarhi.i am so disappointed with it that im never gonna recommend honda to anyone in future.the first problem started even before delievery of the car.i booked a white colour car by paying Rs10000 everything was fine.when i went to get the delievery the salesperson mr siddhath said to me that the last white honda was sold yesterday so we dont have that colour anymore and if you want we can get the silver colour for you today otherwisw from tommorow the prices are increasing and you have to pay the increased amount.the thing that i dont understand is that why do they take booking amount if they cant hold the car for the customer and is it not there duty to call up and inform the customer before selling the car which is booked for them.nevermind we settled for the silvercar thinkin that we had bought 2 cars fom them already so lets maintain the relationship.anywayz then after agreeing for the silver colour we were told that the car is in gurgaon so it will take some time and we will deliever the car at your place.around 8oclock the same guy siddharth came at at place with the car and after askin him that its night time we cnt check fr scratches and things is the car ok, he said yes its fine ive checked it for u dnt worry.morning i took the car for pooja and driving the car only for 10 mins. i found out that the car is pulling on the left hand side.i called him regarding the same and he said that take the car back to the showroom and we will have a look.as im working with virgin atlantic airways 20 days a month im out from my home so i cudnt take the car he next day but i informed him the same and he said that when you come back then we will check it.

3 days before that is on 13feb i was going with my family from rajouri garden to vikas puri on the way just after 15 mins. i was at the red light and suddenly the smoke started coming from the engine as if its on fire.my 4yrs daughter got so scared that she started shouting and she is not sitting in any car.the car stopped in the middle and i had to push it aside.i then called up the showroom and they sent the tow truck and took the car back to the showroom.i had to wait more than an hour on the road with my wife and daughter and i hope you know the incidents happening nowdays on the road and we have to undergo and emotional phase because of that.on top of that when i went in the morning at the showroom the guy showed me the job card sheet in which there were 5 scratches which were not there when i gave the car and to prove that i had the vehicle condition sheet with me which the guy gave me at night after inspecting the car when he was about to put it on the tow truck.seing this the guy at the showroom simply teared his sheet sayin g dnt worry ill make a new one.yhis means that they had banged the car and after seeing my recipt he got scared and teared his but i took it from him and i still have both the recipts to show the concerned people.i also showed it to the general manager of the showroom whose name is mr ravi bhardwaj.he said that he will look into the matter and after diagnosing the problem he will decide what to do.

Today 15 feb i went there again and they said that there is leakage in the radiator and we will check and repair or replace the radiator and when i asked them about the scratches they said we will replace the bumper as well.i just want to ask one thing why am i suffering because of there fault.now it looks like the car already had a defect that is why they were keen on giving me the same car.i need a replacement of my car and will not settle for anything less as i was cheeated and have gone through emotional and financial stress.i just wanted to inform you and check if anything can be done before i go to the media and consumer affairs.would really appreciate if you can help me in the same.

Dear Team,
Honda Activa.

I am Sahil Naikwadi living in Kolhapur. I inquire about the Honda Activa in kolhapur city but both the authorised dealers convey me the massage that Honda company quit the production process of the Honda Activa scooter therefore we were unable to sell the same.

As i already booked the scooter with Rs. 1000.00 at one of the dealer at that time he told me that it will deliver in 3 months now he gave me above massage.

I just want to confirm that is it true or not because there is black market for the activa in all over india. Dealer demands more money if the delivery wants in before 3 months.

Requesting you to please provide the solutions.

Thanks & Regards,
Sahil

NO BORE PISTON AVAILABLE IN BHUBANESWAR ORISSA, MY VEHICLE IS IN SUBAM HONDA SERVICE PLACE FROM PAST 25 DAYS WHY YOUR PEOPLE ARE NOT SUPPLY SPARES TO THE SERVICE SHOWROOM.SUBAM HONDA INFORMED ME THAT HONDA COMPANY IS NOT SUPPLYING SPARS.I ALREADY CONTACTED MOST OF YOUR SHOWROOM IN INDIA BUT EVERY SHOW ROOM IS INFORMING THAT THE HONDA COMPANY IS NOT SUPPLING ANY SPARE TO THEM SO PLEASE RESPOND TO MY MAIL MY MOBILE NO IS [protected]/[protected].MY MAIL ID [protected]@japan.com

PRASAADH IYER OWNER OF SHINE ENG.NO.JC36E 9278090 VEHICLE NO.OR2AV2797

Dear sir,
I had booked for one honda Activa on 8/06/2010. My booking No. is 56405 and the sl.no.is D-8/16078. I have not received the vehicle. One of my friends who has booked for this vehicle later than one month, and got the vehicle yesterday. I had booked the vehicle at your authorised dealer M/s. K.T.C.Motors, Y.M.C.A. Road, Calicut. I am a senior citizen aged 66 and I find it extreamly difficult to walk with my physical condition.
Hence I request you to kindly give necessary instructions to your dealer to deliver the vehicle at the earliest. My Tel. No. is [protected] and land line is[protected].
awaiting an early action in the matter
Thanking you

Yours faithfully
V.G. Somasekhara Pillai,
Sree Vihar, Malayamma.P.O.,
Via. N.I.T.Calicut-673601

Nitc
01/10/10

I Dr S.K. Verma booked honda activa on december 29 jan 2010 grey coloured but on 13 april 2010 Black colored activa was alloted to me.On the very first hour I complained "Handle not straight .On first service I complained On of Service Official that One of my scooters panel is changed On this no satisfactory reply they delivered.On second service I showed the staff a lot of dust and sand setteled down in diggi.After 2 services my activa drives very hard.I dont know why.And last complain is that there is a sound of metal when I cross even a small breaker.
I got fedup with the service and if situation not sorted I left activa to service centre.and In future I never believe in Honda.

From, To,
R.Ramaswami, Honda Motor Cycle and Scooter India (Pvt.) Ltd.,
Flat B3, Swaroopvihar Apts., Plot No. 1, Sector – 3, IMT Manesar,
First Main Road, Duraisamy Nagar, Dist. Gurgaon,- 122 050
Bypass Road, Madurai – 625 122.

Dear Sirs,

Attn.: Service Head,

I purchased a HONDA Activa (Model SCV 110 – Frame No. ME 4JC 445 F 9812 2037 – Engine No. JC 44 E 012 1685 – Color W Purple) Scooter in 27.06.09 and the vehicle was registered on 16.07.09. After a rainy day on 15 / 16.11.09, I was stuck on road, when Ignition Key refused to come out of Ignition Switch. With great difficulty, I freed the key and returned home. On 17.11.09, the same thing happened and M/s Lakshmi Honda (Your Dealer at Madurai) took the vehicle to their shop and changed the Ignition Switch on warranty.
Now we are having rains at Madurai, and every day it is a frustrating and time consuming thing to switch off the Engine, as the key is stuck in place and am unable to turn it off. I think, in the name of cost cutting, you had used a poor quality Ignition Switch where Tumblers are pressed out of MS Sheet. When it rains, due to design of Ignition Switch position, water pours into Ignition Switch and the Tumblers and Switch Body are rusted easily. I have to flood the Switch with 3 T Lubricating Oil and struggle to take out the Key from Switch. During this time, Engine is running; wasting precious Petrol. If this is the Quality of accessories used in your Scooter within a year, I shudder to think, what will be the position after, say, three years.
Kindly advise your Dealer to take necessary steps and solve the problem once for all under warranty
Kindly do the needful.
Thanks

R.Ramaswami
30.09.10

Hi ,

I m Omkarnadh driving Honda Unicorn Since 2007, till end of 2009 spare parts are available. 4 months back i crossed 40000km so i had to change my Rear Wheel Drum, i usually give bike in showroom, but they are saying stock is not available,

I m trying since 5 months to
Autofin (dealer)-Himayatnagar [protected]
Allied Motors - King Koti/Ramkoti [protected]
Pratul Honda Secunderabad[protected]
Pratul Honda -Somajiguda,[protected]

Vijayawada Honda [protected]

every one are saying out of stock, i have made 100 calls till date. written mail to Honda stating the problem '[protected]@honda2wheelersindia.com' on 17 Sep 2010, i didnt get any response till date.

Hi,
I m Omkar, I have been using unicorn since 3+ years, I am really happy with the performance aspect, and roamed almost 50,000kms, from 40 thousands I got to replace few parts as it is quite normal, since last 4months I have been trying to replace my Rear wheel drum in Hyderabad, Vijayawada,

Can anyone help me in getting new Rear Wheel Drum, I had to change my break shoes for every 1month as the drum is totally wearied out.


Omkarnadh
[protected]
Thanks & Regards
Omkarnadh Sanka | Analyst|


i m really confused on the reliability of HONDA Now.


can any one help how to resolve this issue. or else what needs to be done.

Sir,

I bought a new Honda Unicorn bike in the month of April 2010,
After getting a bike , bike is very cool but i have facing some problem due to your services.

Whenever i park my bike at your SACHI Honda Showroom near college road , after servicing i just facing prob. regarding self start for my bike.
So, do the needful & try to mention your all service activity in all servicing.

Regards
Harshal
[protected]

dear sir,
i have booked activa honda new model from your dealer chakradhar motors,surat.
i gave 1000 bkg.amount on 22 april to chakradhar`s sub dealer at kim.but till date i have not rec.my activa delevary,
on inquiry to chakradhar they are not giving proper reply.last week they told me to give full payment and told me that you will get within 15 days.i gave a chaque dated20th sept.but they didn`t encash the same.today they told me that now there is strike going in company so we cant del.you .so now wait for strike to called off.
so please let me know the waiting list of my bboking,and when shall i get activa.?
i feel some mischief has been played some where.because i know the people who booked in june and got the scooter.
so let me know the truth,and guide me if i can take help of caurt of law.
thaks
shagufta anwer motala
booking no.B-55596