[Resolved] Hp — HP LAPTOP SERVICE PROBLEM

[Resolved] Hp — HP LAPTOP SERVICE PROBLEM

R RAJESH KUMAR MISHRA from Delhi, Delhi

I purchased a HP DV4 Pavilion from SANINFOTEK, NASIK on 26.10.2008 having serial no. CND83618DT. I am having problem with my laptop for battery backup. I have already given complaints several times regarding my laptop Complaint Nos : CCHSAP241924, CCHSAP242498. From the date of purchase I am having Battery backup problem 3 times. My laptop battery is not getting charged beyond 3%. First I gave the laptop to the Authorised Dealer. After 3days I got back my laptop saying that the problem have been solved. But after some months i.e. 3-4 months I got same problem again, then again I gave the laptop again to the Authorised Dealer who in turn gave the same to HP Service center at Nasik (SIMTECH COMPUTRONICS (P) LTD, Ph No.[protected] on 02/06/2009 vide their Token No 252 having battery problem. After one day they returned back the laptop after refixing the system board. The laptop worked properly upto 20/10/2009 and suddenly on 21/10/2009 the same problem started again. Again I handed over the Laptop on 23/10/2009 (within the warranty period) to HP Service Centre at Nasik ( SIMTECH COMPUTRONICS (P) LTD, Ph. No.[protected] vide their token no 966. Subsequently HP service Center have changed the battery and given back my laptop on 12.12.09. But after using the laptop for some days i.e. on 15.12.2009 it is seen that same problem again started. Then I immediately contacted Mr. Sanjay , HP Pune who was coordinating with me for the above problem. He immediately took back my laptop and asked me that the laptop will be taken to PUNE for further analysing. Now I would like to mention that I am fad up. It is already completed 3 months, but till date I am not able to get back my laptop. I think 3 month is sufficient time to solve any problem. As of date already one month completed after taking the laptop back to pune. That means that your experts are also not able to find out the cause of the problem. Now I am claiming the following from HP : • I want a new laptop of equal or higher configuration in replacement of the problematic existing laptop and you can make R & D (Research and Development) of the problem with that laptop. Because after getting back this laptop also I will not be confident that this laptop will not give any other problem. I purchased HP laptop taking into consideration that HP has good service network and their product is also of world class. • I purchased the laptop for my personal home use. Since last 3 months I am not able to use my own laptop. Of course I have been given a standby laptop, but standby laptop cannot be treated as own. RAJESH KUMAR MISHRA TYPE IV C245 HAL TOWNSHIP, OJHAR NASHIK 422207 MAHARASTRA [protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

kunal

from Ahmedabad, Gujarat

HP — servicing problem

i purchased HP pavilion1210in in 2004 from computer plus Ghatkopar-e, mumbai-83. now i had problem with my cpu/motherboard. they send engg. he make connection & tell me ok. after 1 day i check it was not worked. engg. come next day & tell me it is sparked. they told me your whole cpu is damage u have to replace it with more charges.

shammi

from Chennai, Tamil Nadu

HP Laptop — hp laptop battery problem

Dear Sir,

I am Astha Verma residing at Pune.On 29/7/08, I gave my laptop for battery changing at Vintech Electronic System which is a authorized Service Center of Hp in Pune, during that time my laptop was in warranty period.

The last date of warranty was 1/08/08. But my Laptop battery has not changed yet, the people at service center are saying as you have given the laptop two days before the warranty period, so confusion is arising that whether the laptop is in warranty or not.

As per my conversation with Mr.Alok Joshi at Vintech Electronic 15 days back, he said that till now the procedure is going on and within two days we will inform you but till today no reply has come from his side.The details regarding my laptop are

Model : HP Pavilion dv2000
Serial no : 2CE7181133
Bill no : 13459 (Dated-01/08/07)
Task no : 5878 (Dated-29/07/08)
(service form)

Please confirm the status of my request as soon as possible.
It has been over a month that i am suffering due to miss-communication caused due to department.
Awaiting your reply.

Astha Verma

sumit

from Adampur, Punjab

hi i sumit ... from bathinda (punjab) (india)...i have a hp laptop nd ... plz contact me my no is [protected]

ANSHUMAN SEHGAL

from Mumbai, Maharashtra

HP — Problem in laptop

I have got a HP Pavilion tx1000 notebook. I have been facing problems with the equipment since last nine months. In the past nine months the laptop was mostly with the service center people. Every time I give the laptop to service center people they will keep it for 10, 15 or even more days and then hand it over back to me. It works well for next 1 month or so and then again the same problem is there.

The service center is 33 Km from my place and the working time of the service center coincides with my working hours. Though I have never faced any difficulty and the staff there is quite cooperative (they even stay back after their closing hour for attending me) but still going 30 Km after coming back from office and that too twice every month is quite a thing. And all that because of same problem.

My notebooks serial no. is CNF711197G, product no. is RU886PA#ACJ.

My friends who too have got the same model are having no problems at all., there notebooks are working fine. So I think this particular piece has got some problems which are being overlooked.
I have even talked to HP call center people and they gave me case reference no. [protected], [protected], CCHSAP203196.

Navin tuli

from Gidam, Chhattisgarh

They are big cheater please check the following link.
they have faulty nvidia GPU in there motherboards which causes the no boot problem we are not alone please check this site.

http://hplies.com/

Akhila

HP Laptop — Problem with system board and HP Customer services

To whomsoever it may concern

This is with reference to a Laptop (HP Pavilion dv6000 series), purchased in October 2006 from US. Since May 2008, the wireless card of the laptop has not been functioning. When I consulted the HP Service Centre in Bangalore, I was told that the System Board needs to be replaced to fix the problem or, another alternate and cheaper solution would be, to use an external wireless card. So, I purchased an external wireless card accordingly.

Further, on 25th July 2009, the laptop display stopped working. So, I gave my laptop to the HP Authorised Service Centre in Ahmedabad (Ashtech Technologies, Thaltej) and made an initial payment of Rs.1,200 for diagnosis. After a week, I was told that the System board needs to be replaced and it would cost Rs.12,000 (inclusive of taxes). So, on 2nd August 2009, I made the payment accordingly and I was told that the system board would be replaced in a week. But, I finally got my laptop( with the new system board) on 12th August 2009, with a 1 month warranty for the system board. After a week, the wireless stopped functioning and the display was not functioning frequently. So, I again complained to the Ashtech Service Centre on 29th August. They have told me that the system board would be replaced. It has been 15 days since I've asked for the replacement but I haven't got a single call from them.

This being the situation, I'm regretting my purchase of the laptop in the first place, due to all the problems I've been facing. It is disturbing my work and acedemic scheduleand causing too many problems.

Yours Truly,
Akhila Rao
An aggrieved HP customer

dr.rubinder sandhu

from Amritsar, Punjab

same problem with me...so many complaints here...y shd one purchase hp..