HP India Complaints & Reviews

My husband who was working in HP, is no more. HP has submitted pension claim on behalf of me, it is around more than one year now....I send an email and a letter to RPFC but I have not received any response from that side.

Actually I am quite in hardship and need this money as soon as possible. The details of my claim are:

KN/BN/24101/001744

This is a humble request that if possible provide me the details regarding htis.

This is to inform that my HP Compaq notebook whos speaker had malfunctioned has not been rectified since Oct 14 2009 till date. They dont provide any information about the progress of repairing and keep on post-ponding the date for repairing the pc.
Please help me getting my pc fixed , I have wasted more than Rs.50 in calling them , Rs.100 in traveling to their service centre(4 times) and lots of valuable hours (2.5 hr per trip).

Dear Sir,
I have purchased Compaq 610 laptop no CNU9382WWM from M/s Cost to Cost Computers, Nehru place, New Delhi (India) on October 29, 2009. The dealer handed over me the packed laptop and didn’t checked before me. The Laptop started malfunctioning in display on second day of buying itself. I telephoned the dealer, he called me at his shop, that is 15 km away from my place. There he asked me to go to HP Service centre that is again far away place from the shop. I had produced my laptop to HP service centre on November 14, 2009. They told me that I will get the repaired laptop after 2-3 days. About 20 days are already over, so far I didn’t get my laptop back. Every time on enquiring I get the reply that, “the part for replacement is awaited whenever it will be received you will get the laptop". As a fare practice they must have replace the Laptop being the manufacturing defect.

I have been defrauded by HP (Hewlett Packard) and its Indian outsourcing unit SIMTECH Computers, first they took money in the name of warranty extension in October (24/10/09)and till date I haven’t received that warranty extension letter(that supposedly should have been granted to me in 20 working days)... despite of several rounds of follow ups over the phone and in person visits. The employees there are big time liars, HP call center executives have nothing to do with post purchase relationships.
And now when my laptop has some motherboard issues, they have sent me an estimate of Rs. 17000. To add more, the reckless customers executives there had confirmed that the entire expenses would be covered under the warranty card (given the fact that my warranty card has been processed and it’s on the final round) and I will not be charged for that. As well as, they'll be sending me the warranty extension letter by Monday (30/11/09), which again i have not received and as usual they are still lying to me... there's not even a single person who takes the responsibility.

I am doing MBA in Mumbai and have my final exams starting from 12 December... I requested them to kindly fix the problem at the earliest, but as usual they are least bothered about customers problems what they care about is monetary gains.

Please help!

Regards,
Snigdha

I have purchased HP Compaq Presario on 31st august, 2009. I have registered for student offer philips media player. The amount 1299/- has been deducted from my account. But i have not received any gift. nobody is there to update the status. i have contacted on[protected] & also sent many emails from their website. But no reply.

I bought HP laptop (dv 6735 ee) for Rs. 55,000 and after using for less than 2 years, the Laptop stopped working permanently. I gave the laptop to the HP authorised service centre at Dadar branch (SIM Tech). However, as per their opinion the system board mother board need to be replaced in the laptop. !!

So, I have to again shell out 50% of the cost of the laptop to just replace motherboard. If the mother board is to be replaced in just 19 months, it means the HP laptop quality is poor quality.

I was reading the blog on the net and was shocked that the HP customers are facing the same problems. The HP USA technical officer has admitted (reply on my email) that the laptop fan inside is faulty. I request you to spend some time reading the blog.

Incidentally, I came across with one of MBA student in SIM tech. He was claiming 120 out of 150 HP laptops are not in working condition less than 2 years of purchase.

I am indeed disappointed with the product and services of the HP. The service centre charged Rs. 300 to diagnose the problem in the laptop.!! It is more than the fees charged by the general physician.!!! If you are in my place do you pay Rs. 300? Pl. let me know your frank opinion.

I am not going to recommend the HP laptop to anyone. I think HP is fooling people by selling poor quality laptops.I think I need to go to consumer court. I have faced lots of mental harassement in this process. I am really fad up with the HP laptop and services. I know you are going to keep my email in the corner as you are of thick skin HP officers.



A disappointed customer of Hopless Poor (HP) Laptop


Mumbai
[protected]
[protected]

Sir

I have brought one HP Compaq Presario Notebooks under Student Offer. As per the web based redemption program I registerd the Online Claim Form and selected Philips 2GB Video Music Player ( my redemption code is FC200872PN). Also i couriered all documents to HP Redemption Cell on 08-september-2009. They confirmed about the documents are received over there.But my claim not yet received here. Many times i informed HP support team about the same. But my issue not resolved yet.

So am requesting you to kindly check with HP support team and resolve the issue asap.

Please check the trailing mail.

[protected][protected][protected][protected][protected][protected][protected]--
Hello


Kindly revert about the same.

Regards
Roopesh.K A


On 11/26/09, roopesh. ka <roopesh.[protected]@gmail.com> wrote:

Hello sir.
Hope you are dispatched the same to my address. kindly check and revert the status
regards
Roopesh.ka
From: [protected]@IIEPL [mailto:[protected]@innovativemail.in]
Sent: Friday, November 20, 2009 2:20 PM
To: 'roopesh. ka'
Cc: [protected]@hp.com; Roopesh KA (KRL-Contract); [protected]@gmail.com
Subject: RE: FW: CCHSAP232240

Dear Customer,


Please accept our sincere apologies for the delays in dispatching this claim.

It will be dispatched on Tuesday only
You shall will receive a notification on your registered email address and mobile number, giving you the dispatch details.


Thanks & Regards
Payal



From: roopesh. ka [mailto:roopesh.[protected]@gmail.com]
Sent: Thursday, November 19, 2009 2:38 PM
To: [protected]@IIEPL
Cc: [protected]@hp.com; Roopesh KA (KRL-Contract); [protected]@gmail.com
Subject: Re: FW: CCHSAP232240



Hello sir

Not yet received the AWB No and other any updations. If you need any more details pls feel free to call me. My number is[protected]. Otherwise kindly update the status thru mail.
Regards
Roopesh. KA



On 11/10/09, [protected]@IIEPL <[protected]@innovativemail.in> wrote:
Dear Customer,

Address has been amended gift will be dispatched at the same address provided by you within 4-5 days.
AWB No. shall be updated to you accordingly.


Thanks & regards
Payal

From: roopesh. ka [mailto:roopesh.[protected]@gmail.com]
Sent: Tuesday, November 10, 2009 10:05 AM
To: [protected]@innovativemail.in; [protected]@hp.com
Cc: Roopesh KA (KRL-Contract); [protected]@gmail.com
Subject: Fwd: FW: CCHSAP232240

Hello Sir


Kindly update the status. Now one weeks over. didint got any updations.


Regards
Roopesh K A


From: Roopesh KA (KRL-Contract)
Sent: Thursday, October 29, 2009 1:31 PM
To: '[protected]@IIEPL'
Cc: 'Bhardwaj, Vandana'
Subject: RE: CCHSAP232240

My alternate address is…


Sreekumar T M
C/O Roopesh. K A
Vodafone Essar Cellular ltd.
Circle CSG Department.
1st Floor Tower Building.
Mather Square
Opp. North Railway Station
Cochin 682018
Kerala.
Modile [protected]

Please do revert with confirmation or any clarification.


Thanks & Regards


From: [protected]@IIEPL [mailto:[protected]@innovativemail.in]
Sent: Thursday, October 29, 2009 1:06 PM
To: Roopesh KA (KRL-Contract)
Cc: 'Bhardwaj, Vandana'
Subject: FW: CCHSAP232240



Dear customer,

Dispatch advice has been given, but due to non serviceable area it is still pending.


We regret to inform that, your address is not served by our current courier service provider .

This is to request you to provide us with an alternate delivery address within 7 days from today , failing to which we shall understand that you are not Interested in perusing the same and treat your claim accordingly .


Thanks & regards
Payal


From: Bhardwaj, Vandana [mailto:[protected]@hp.com]
Sent: Tuesday, October 27, 2009 3:47 PM
To: [protected]@IIEPL
Subject: FW: CCHSAP232240

From: [protected]@IIEPL [mailto:[protected]@innovativemail.in]
Sent: Wednesday, September 30, 2009 11:19 AM
To: roopesh.[protected]@vodafone.com
Cc: Bhardwaj, Vandana
Subject: RE:

Dear Customer,

Status of this claim is under processing against file no. 206751 on 25th September.
It takes a minimum of 8 weeks from the date of approval of your claim to dispatch your gift , however this may sometimes increase for reasons and circumstances which are beyond our control
When your gift will be dispatched you will get a confirmation SMS and E-MAIL on your mobile and e-mail id entered at the time of generation of redemption code.


Thanks & Regards
Payal





From:
Sent: None
Subject:


Hello

Please find the details mentioned . Please refer the attachments also.


Date of sending the documents- : 09- sep-2009 ( Delivered on 12- sep-2009)
Exact Name on which the Claim was Registered : Sreekumar TM
Registered Mobile Number- : [protected]
Product Serial Number- : SCND9133T6J
Demand Draft Number- : 9023 dated on[protected]
File number- :


Thanks & Regards

From: [protected]@IIEPL [mailto:[protected]@innovativemail.in]
Sent: Tuesday, September 29, 2009 2:19 PM
To: Roopesh KA (KRL-Contract)
Cc: 'Bhardwaj, Vandana'
Subject: RE: CCHSAP232240

Dear Customer,


We are unable to track your claim with the details provided by you . Please provide the following details asap to , assist you on the same .Inconvenience Regretted

Date of sending the documents-
Exact Name on which the Claim was Registered
Registered Mobile Number-
Product Serial Number-
Demand Draft Number-
File number-



Thanks & Regards
Payal


From: Bhardwaj, Vandana [mailto:[protected]@hp.com]
Sent: Tuesday, September 29, 2009 11:03 AM
To: [protected]@IIEPL
Subject: FW: CCHSAP232240

From: Bhardwaj, Vandana
Sent: Monday, September 14, 2009 3:20 PM
To: 'roopesh.[protected]@vodafone.com'
Cc: '[protected]@IIEPL'
Subject: CCHSAP232240

Dear Sir,

Greetings.

Thanks for writing to us.

I am requesting Ms Payal from Innovative Incentives to validate your claim and confirm status accordingly.

Please feel free to contact me incase of any further assistance.

Thanks & Regards,
Vandana Bhardwaj
HPI Sales P.Ltd.
IPG TCE&Q Team

Complaint Details: CCHSAP232240 Top á
Created By : Contact HP India Create Date : 14-Sep-2009 14:55
Status : Assigned To : Vandana Bhardwaj
Customer Name : Mr Sreekumar TM Edit
Address : Thekkekuttu House, Enathy P O., Kottayam, KL, 686608, India
Telephone No : +91 [protected] Alternate No :
Email : roopesh.[protected]@vodafone.com Fax No :
HP Ref. / ID No : Redemption code : FC200872PN
(if applicable)
Product Family : Business Critical SystemsBusiness PCCommercial NotebookConsumables/SuppliesConsumer NotebookConsumer PCDigital PhotographyHandheldsImage CaptureIndustry Standard ServersInkjet PrintersLarge Format PrintingLaser - ColorLaser - MFP/AIOLaser - MonoMonitorOptions & AccessoriesOthers (Non-product related)Point of Sales SystemsProcurve Networking ProductsSoftwareStorageWorks DivisionThird Party Vendor ProductsWorkstations
HP Mini Note(KV)Pavilion NotebookPresario Notebook
Product Model :
Serial No : More
Complaint Source : Received via EmailReceived via Executive OfficesReceived via Face-to-Face ContactReceived via FaxReceived via LetterReceived via Online ChatReceived via PhoneReceived via SurveyReceived via VOCReceived via Web
Description of Complaint :
(Click on Preview for a full page view of the details) * Hi. I purchased one HP Compaq Presario Notebooks under Student Offer. As per the web based redemption program I registerd the Online Claim Form and selected Philips 2GB Video Music Player ( my redemption code is FC200872PN). Also i couriered all documents to HP Redemption Cell on 08-september-2009.I cant able to check the status by my redemption code.Kindly update the status.

Regards
Roopesh

Dear Sir/Ma'am,

Just want to put in front of you the truth of one of the worst service center i have ever visited. I was facing some display problem with my laptop Compaq Notebook V6211AU. Since my system was out of warranty so went to this service station (Elite Business Machines, B-106, Sector - 64, Noida). They guys told me that there is some display problem and mother board needs to be replaced which will cost me around 12, 500 INR. I said, okay please go ahead and do the needful. The very next day one of their executive Vinit Jha gave me a call and said that, we are giving you an option of replacing your mother board at around 10,500 INR at your home; you just take your system back and pay 850 INR and we will also give you extended warranty for 1 year.

Shocked after listening these words from an authorized service center i decided not to go with the offer and opted for the first option with higher price (bcoz i thought in this i will get a new mother board from an authorized service center). After a week i got my laptop, but soon after one week i faced the same display problem. When i checked the mother board i found that they did not replace the mother board. It was the same one (i made some marks on graphic chip which were there as it is, couple of other signs were also there). I gave them (Elite) a call said these things; they refused to accept this.

I raised a complaint on HP site. Then Mr. Harjineder (RT outsourcing) gave me a call and asked me about the problem. He immediately spoke to the owner of Elite and started creating pressure. Then after lots of hustle and tussle they replaced the mother board. At the time of replacement i made it sure that they should replace the mother board in front of me. They gave me a warranty of 3 months on the mother board.

The story does not end here, after around 2 months i faced the same problem, visited Elite . Then one of their executive Nitin opened the system and said that, it's not the same mother board which they have replaced. The reason he gave is "the signature (he signed on MOB at the time of replacement) are not mine". Now they guys are refusing to accept that it is the same MOB which they replaced earlier.

The interesting thing about the whole story is that on receipt they did not mention any serial number of the MOB. Though when i got replaced my battery from the same service station they mentioned serial number etc (when my system was in warranty period). That is the reason why these sick people are refusing to accept that this is the same MOB.

Interestingly when i surfed related issues on net i found Elite's name every where. It is their normal way of serving HP customers. HP has become numb this time (i again submitted my complaint on HP site, and got no response as if now) so i decided to put this issue in front o[censored] all. And till my last breath i will leave no stone unturned in putting the real picture of Elite Business Machine on net. So that, if someone will search with this name they will get these results.

Feel free to share your feedback/experiences with me. So that, together we will make the difference in putting the real picture of Elite Business Machine on net/friends/people and everywhere.

Regards
Mohd. Ashraf Bari
[protected]@rediffmail.com, [protected]@live.com

I HAVE PURCHASE HP PRINTER AS ABOVE MENTIONED IN THE MONTH OF APRIL 2009
AFTER 7 MONTH PASSED TILL DATE I HAVE NOT RECEIVED THE FREE TONER CARTAGE
MY REDEMPTION CODE IS T
hank You for Registering with Us.
Your redemption code is 4UVOF7GTE6

I HAVE FILE A COMPLAIN ON THE HP SITE BUT NO RESPONSE

I bought a HP laptop in Feb. & at that time the free gift with every purchase of HP laptop was there. To get the same i.e Philips 5.1 home theater system i sent a check of RS.1499/- in favor to the desired in March month. At first in May they said that due to high buying we are unable to send your free gift on time, give us some time & your gift will reach to you within 20 days. Now it's more than 8 months still I'm waiting for the same. Whenever I call to HP redemptions they say that it is delivered & received by Vinay Kumar but there is no one named Vinay Kumar at my home, even in nearby houses. When I ask them to show the proof they say we will look in this matter & within 7 days we will send the receipt but they never sent that also & says it's your fault so you have to contact the courier company. They are leaving me with no option other than to go to consumer court.

November 25, 2009

Honorable Director,
Railway Vigilance Deptt.
Eastern Railways
Kolkata


SUB: Complaint for lost of my laptop during traveling in the train, Mumbai Mail 2810 up on 17.11.2009 in AC 1st Class, Coupe-E


I am sorry to lodge a complaint for the incident happened on 17th November evening while traveling from Howrah to Raipur by Mumbai Mail in H-1 Coupe - E, AC 1st Class. Ticket PNR No.is[protected]. I kept my laptop bag with laptop (HP make model No. 6910P of 2007, Sl. No. SGH 7430 PN8 with power cable and blackberry cable) and other valuables inside the bag and a luggage bag (containing clothes etc,) together in the coupe E and sitting in coupe F with my office colleagues who were also traveling to Raipur.

While the TTE came for examining the tickets, I came back to my coupe E and found my laptop bag theft. The other cloth bag was intact. Immediately I informed the TTE, Attendant and the police present in the compartment on duty. There was no cooperation from any of the above staffs and none of them even tried to search the same from the other coupes or at the luggage room within the compartment. I had a number of Credit Cards, Driving License, Voter's Identity Card, Company's Identity Card, TollyClub Membership Card and other valuables inside the laptop bag.

I have a very strong doubt on the staffs on duty at that time who were probably instrumental in stealing the bag from the coupe. Will you kindly advise concerned officials to investigate the case and try to locate the bag at the earliest? I have a belief and faith on efficiency of your department and therefore, I may expect that proper action will be taken in finding out the lost bag and the culprit will be punished.

Best regards,

Dr Ashim Kumar Chattopadhyay
(Tel Nos: [protected] / Residence:[protected]
Flat - 203, 12/3 Ambika Ghosal Lane, P.O.- SHIBPUR,
District - Howrah, 711102, West Bengal

Dear Sir/ Maidam,
I Zeba Shahin purchase a laptop of HP's the Modal was Compaq CQ40, in Student offer and the purchase offer was Motorola's Motoroker Mobile, offer price was Rs. 5499/-. I paid this amount by cheuqe in favour of "Innovative Incentives & Event Pvt. Ltd." Cheque No. 151512 of my HDFC Bank A/c No.[protected], Jamshedpur, amount deducted from my A/c on 21st August 2009, but till date I have not recieve my redumtion gift (Redumptiom No. 34CKRF6BBT), I all ready send it for E-Mail and by Phonic but nobady have any response.

Sir,
I purchased HP Pavilion dv4 s/n.-CND8396253 laptop on date 18th November 2008 as per the offer I deserve to get free 10.2 mega pixel kodak digital camera, even I received the mail after sending DD worth rs. 999 but till the date I have not received camera, kindly send me as soon as possible. My parent are also worry of this if this matter not taken seriously. I will have to go to consumer forum and report a case against Hp company. My address is given below kindly send my gift as soon as possible.
Ayushi Maurya
D/o Shri B. D. Maurya
269/4, Secter-9, Avas Vikas Colony, Sikandra
Agra,
Utter Pradesh,
India
Mob. no. [protected]

I am purchased DV2000 ( Rs55,000 )series note book, After using 1year problem starts, system getting heat, after some days, system is not booting. I show the laptop in HP servicing centre, they said Mother board dammaged. i ask them to replace the board . AT the time of delivery they said " Hard disk " also damaged, and also said only 3months waranty to new motherboad.In open market 1 to 3yrs for system board waranty.I felt they cheated me, new mother boad may be " Re used "

I am requstiign u readers " DONT BELIVE BRANDED SERVICE PROVIDERS BLINDELY JUST LIKE HP SERVICE PROVIDER,HYDERABAD." DON'T BYE THE LAPTOP WITHOUT HAVING COMPLETE KN0LODGE ON PRODUCT MODEL"

i am ravi shanker pandey i did purchase a laptop named hp compaq 510 in october 09 after the 2 or 3 days of purchasing laptop it comes in light that this is defected laptop which provided me it becomes autometically off (not shut down) and if i complaint to authorized vendor he neglected me from replace instead of doing my help. pls take necessory action and provide me new laptop

warm regard
ravi shanker pandey
imr 8th mile stone,
delhi-meerut road
ghaziabad

Dear sir,
I had bought a All in one scanner/printer/copier from HP. F4288 . Right from da1, the software didnt work, as even the PDF files scanning option was not functioning. So on contact, they said due some problem, we have to manually selct the file and load it. After having done, it showed the option. But the scanner only scans in one colour 300 dpi mode. When black/white, or greay scale mode is selected or lesser DPI is selected, the scanner scans BUT when saving application hangs up, giving error message " Application MS Scan application has crashed. My delaer also tried it on his computer, Vista and Xp version, but same problem.

What has shocked me , is the total lack of any concern of HP to give solution to this. All have been hearing from them that the matter has been escaleted to higher team, its been nearly one month now.
My case with HP is:service ticket number [protected] /CCHSAP242211 /CCHSAP244819.

But each time call up its same answer. Tried calling thier headoffice in Gurgaon, the phone is not answered only.... The technical executives acknowledge that its a software problem and have had similar complaints, but its not in their hands to rectify/replace/refund my money, but higher team which never comes fwd.
Pls advise what action to take against such unprofesssional behaviour of this company.

Appreciate your kind response/action in this matter.

thanking you

capt.rajan Sethi

sir/madam,

I purchased Compaq 610 laptop just 3 months back, and now the keyboard not functiooning properly. i have press hardly. some of the keys are working hardly. I dont know what to do. with in 3 months how this problem coming in laptops. in india all laptops brands having hardware/ software problems. i dont know but sombody has look over this.

Res, Consumer Forum,

i have a Hp Pavilion Notebook,
model no Dv 2601 Tx
s/n 2ce7352vgb
p/n gs117pa#acj

i have bought this notebook from bhopal in the year 2007, and during march 2009 i have bought a 2year service extension pack from bhopal Hp Notebook service centre, and i have paid for the 2 year service pack but they have only provided me a service pack of one year only and i have complaint don't know many a time to them about this problem but they haven't done anything regarding this,
and i don't know what to do next....

COMPANY OFFER FREE PRINTER ALL READY PAY DD 999 RUPEES AT PRESENT NOT RECEIVED NO TIMES COMPLAINT NO RESPONSE HP COMPANY GIVE REFERENCE NO 105492 NO TIMES SEND MAIL NO RESPONSE IAM TAKE HP SYSTEM TIME GIVE OFFER PAY 999 RUPEES AT PRESENT NOT SEND NO TIMES IAM SEND MAILNO RESPONSE CHEATING WORDS PLEASE TAKE REMEDIAL ACTION B SESHUBABUCHOWDARY DOOR NO 51-8-44/11 SEETHAMMADARA BACKSIDE EENADU VISAKHAPATNAM-530013 ANDHRAPRADESH INDIA MOBILE NO [protected]/[protected]

I V.RAKESHkumar, a HP Lap top user from last 3 years. S/No : 2CE6220F9Q, P/N: RD502PA, DV2002TU,.
I like to bring you the issues which i have faced all these years the major issues with my notebook at present are cardreader not functioning, Dvd r/w not working, Webcam not working. The last time i visited the HP service center situated at vizag(MAHA ELECTRONICS PVT LTD) they had replaced keyboard & touchpad .still iam not happy with the replaced parts which are not functioning properly. this is not the first time i have visited the service center at vizag it might be around 7-8 times. every time i am facing some or the other problem with the notebook & iam not happy with the service given by them. while every time they are replacing some or the other parts which iam not being intimated and after the service is done with in short period iam facing some other problem with the notebook.Recently i had problem with bluetooth. I even tried to speak to the manager at that service center for the issues related . iam really fed up with the service given by them ,& i want some person who is responsible to answer my problems which i have described above. I AM THINKING OF GOING LEGALY IF STILL MY NOTEBOOK IS NOT GIVEN IN CONDITION, WITH ALL MY PROBLEMS SOLVED.
At last what i want say is HP being one of the best companys in the industry, i never expected this kind of response from HP.

V RAKESH KUMAR
[protected]