HP India Complaints & Reviews

sir,
i am dinesh mahawar.
i have purchased one compaq note book on 9 /12/2008.i got the offer of
getting a gift codak digital camera after giving a dd of 1299 and that
i gave it on 17/12/2008.
i have not received my gift. i have sent many email but you didn't
give any response.today i am sending a mail and you give response in 2
or 3 days otherwise i will go to consumer court.i have also photocopy
of dd and other documents.
i am sending my address and laptop'"s
details.
laptop details
hp redemption code 3IKETZ8TQX
product name Compaq Presario CQ 45-112 AV
serial no. CND84438TV
p/n:FZ017PA#ACJ
my address is
dinesh kr.mahawar
ID.-2008UIT119
B.TECH(2nd YEAR)
HOSTEL NO.-3
ROOM NO.-100
MALAVIYA NATIONAL INSTIUTE OF TECHNOLOGY ,JLN MARG,JAIPUR
rajasthan, (india)
mob no.-[protected]
please send my gift on this address.
i am waiting for my gift.
Quick Reply
TO:kapil.[protected]@hp.com

Hello

I have HP laptop with Windows Vista Premium. The hard disk has recovery partition. I was also given the system recovery DVDs at the time of purchase.

Some days ago, the hard disk was giving problems. So it was formatted. When I tried to do the system recovery using the DVDs I got error "This PC is not supported by the system recovery DVDs".

I spoke with Microsoft. They said I should go to HP as it is the hardware problem.

I spoke with HP (Madhuri Melekar). She says we not help as we do not give any software support.

I am not helpless without the OS though I am the legal owner of the Windows Vista Premium.

Please help.

We bought a Hp pavillion DV4 in May 09 from Jumbo Electronics , Noida . Now this Laptop has Windows Vista Home basic loaded which does not seem to work at all.This has made my life miserable . And your customer care is pathetic!!

You are trying to fool customers by selling product which only looks good!!
My machine is registered under sr no; CND9063427
and the P/n is ": NLO92PA#ACJ
Hp guys keep calling for feedback but do not seem to acknowledge complaints. This is the way customer care treats its customer.

The system gets hang all the time, with no document names getting changed to almost my laptop behaving crazy.
I want this OS to be removed , and loaded Windows 07 free of cost from Hp.Hoping to hear from you guys. I am currently in Bhubaneswar in Orissa. Let me know where can I go and get this damn machine fixed free of Cost as it is still under guarantee

Regards
Neha

TO: peace.of.[protected]@hp.com
CC: consumersupport.[protected]@hp.com

Ref: 1. HP C6288 – MY7AJH52CB PURCHASED ON 23RD JULY 2008

2. HP CARE 3 YEAR PACK REFERENCE G5Z1IN02CC55

3. REPLACED PRINTER OF MODEL NO AS INDICATED IN SL. 1 BY MACHINE SERIAL NO.MY893HH009 VIDE EQPT SERVICE REQ. NO. ININ[protected]

4. SUBSEQUENT SERVICE TICKET NO.[protected] DATED 25-08-09 – ATER WHICH IT WAS REPAIRED.

5. AGAIN SAME PROBLEM REF. SERVICE TICKET NO. [protected] DT.12-10-09.

6. CASE NO. 2691058 GIVEN TO ME ON 20-10-09

7. ANOTHER CASE NO. 2706244 GIVEN ON 21-10-09


8. TODAY[protected] AFTER TALKING TO HP SEVERAL TIMES AND AFTER HAVING CHANGED MY PRINTER HY IS SAYING THAT MY CARE PACK IS NOT REGISTERED
I have been spending time collecting ticket nos. and case nos. Even after over at least 10 calls however no action has been taken by HP and the problem still remains.

I am in the business on printing photos and I am loosing customers and money.

At this juncture I must add that there is a lot of communication gap in HP. Every time I complained I was told to contact Redington at Tirupati Teletech, Janki Apartments, Inner Circular Road, Bistupur, Jamshedpur – 831001. This Tirupati Teletech refused to accept my complain. I conveyed this to HP they refused to understand. Subsequently after various phone calls i was told to contact another co.

What is even more surprising that even after purchasing a care pack Iam told that the machine is out of guarantee?

It is sad that a co like HP is behaving in this manner with its customers.

Please urgently look into the matter.

sir , i have purchased my compaq 610notebook pc on 12 aug 2009 with a student offer scheam and and i also send tje demand draft amounting to RS4999 in favour of “Innovative Incentives & Events Pvt Ltd.” payable at chandigerh but till now have not get and reply from there side . plz confirm it

I am forced to write this mail because my laptop which was submitted to TechnoLand in Safdarjung Enclave, New Delhi, India has caused a great deal of harrasment.

The Service number is T910/N52. My customer id number is: C29703. Model Number CQ40 and serial number: CND8362CJW/F2.

I submitted this laptop on the 6th of Oct, 2009. Till 14th Oct, the status was under service and on 14th EOD, they ordered for a motherboard.

On 16th-Oct, I was told that the motherboard that was ordered was not the correct board and the correct board has been ordered again.

On 23rd Oct, I got back the laptop and when I came back home I saw the laptop does not show any harddrive when it boots up or while installing Windows Vista.

I submitted the laptop again to the same service center with the assurance of the Managing Director of Computerland on the 30th of October. Till date there is no response from them on the same.

I bought this laptop on the 26th of September, 2009 and till date I have not been able to use it even for a day.

Thanks and Regards,
Abhishek

On 15 oct 2009 I purchased HP Compaq 610 V model laptop from Home Town, Rajarhat , Kolkata, West Bengal-700156(cash memo number-T69/39). Details of laptop are as under:

ModelNo. 610/VH453PA
Serial No. CNU9276DZ2

When I purchased the laptop it was a festival season and when I asked to check the laptop which was in sealed package I was told by salesman Mr Gopal (Mr Abhik roy chowdhary the Departmental manager was also present) that there is no need to worry and in case of problem they were there to help.

On 21/22nd Oct 09 I found the battery indicator showing only 95-97% charging and the indicator showing “plug in , not charging”. I took the laptop to home town shopping mall and intimated the problem. Mr Abhik(Departmental Manager) and one of the salesman convinced me that it was programmed by the company itself like that and need not worry. He also told me that since no service engineer is available in home town I should show the laptop to service centre because there duty/responsibility was upto selling the item only. When I told that it was there duty to deliver the item after proper checking by consumer only then I was told that I should have checked it and the whole blame was put on me.(Even though I had not checked the laptop in good faith as per request of salesman gopal (as there was rush in the mall on that day)

On 31st oct 09 I tried to run the CD given with a sony camera but it could not be read by the drive. Same CD was running in other laptop. On 2nd Nov 09 I went to service centre at Kolkata where the engineer also checked the drive and found it defective and kept there for 4-5 days for checking and repair.

On 4th Nov 09 I received a call from HP service centre that the DVD drive is defective and it requires replacement for which they had sent demand to chennai and same will be replaced on arrival which will take minimum 7 days.



Now this information from HP service centre is a proof that the laptop was defective and had it been allowed to check that would have been replaced by ezone there and then only. It is my humble request that this laptop be replaced by a new one.

Dear Sir

Wrt below mail, I have been following up for the same from last 8 months & I had purchased the PC in Dec 08' , even I have sent them the required documents & 1000's DD as per thier requirement, then how there is no registration nor document details.

But I think there is communication gap between your collgues. Pls. sort it out this matter by any way at the earlist possible, I can not tolerate any more inconvence.


Product purchased: Desktop or Laptop - Desktop HP PAVILION PC



Date of sending the documents- 28 / 02 / 09 (courier bill attached )



Exact Name on which the Claim was Registered -- Pawan Ram Vilas Ram



Redemption Code- F07MLR01IQ



Registered Mobile Number- [protected]



Product # - FK796AA#ACJ



Serial Number- INA84500GB



Demand Draft Number- 2/ 08 -09 - 864012 ( UCO BANK - VASAI BRANCH ) -- DD Date ( 28/02/09 )



Dealership name- MICROAGE COMPUTER ( BILL ATTACHED )



Dealership City -- VASAI (W) ( BILL ATTACHED )



File number- ( PLs. REFER BILL ATTACHED )

I expect positive feedback at least from U, so kindly look into the matter on urgency.

Waiting for your favourable reply.

Thanks & Regard.

Pawan.

--- On Thu, 8/10/09, Innovative Incentives , RE1 <[protected]@innovativemail.in> wrote:


From: Innovative Incentives , RE1 <[protected]@innovativemail.in>
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer
To: "'microage'" <microage.[protected]@gmail.com>, [protected]@innovativemail.in, "'Amit KumarAgrawal'" <amit-kumar.[protected]@hp.com>
Cc: "'chootu rraamm'" <[protected]@yahoo.co.in>
Date: Thursday, 8 October, 2009, 11:32 AM


Dear Sir



Against all the details of the customer you have provided we do not have neither registration nor his documents

Now this scheme has been closed





Thanks & Regards

Reetie



From: microage [mailto:microage.[protected]@gmail.com]
Sent: Wednesday, October 07, 2009 5:08 PM
To: [protected]@innovativemail.in; 'Amit KumarAgrawal'; 'RE1Innovative Incentives'
Cc: 'chootu rraamm'
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer



Dear sir ,

Please look in to the matter.

Microage Computer



From: chootu rraamm [mailto:[protected]@yahoo.co.in]
Sent: Wednesday, October 07, 2009 12:10 AM
To: [protected]@innovativemail.in; 'Amit KumarAgrawal'; 'RE1Innovative Incentives'; microage
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer

???????????

--- On Sat, 3/10/09, chootu rraamm <[protected]@yahoo.co.in> wrote:


From: chootu rraamm <[protected]@yahoo.co.in>
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer
To: [protected]@innovativemail.in, "'Amit KumarAgrawal'" <amit-kumar.[protected]@hp.com>, "'RE1Innovative Incentives'" <[protected]@innovativemail.in>, "microage" <microage.[protected]@gmail.com>
Date: Saturday, 3 October, 2009, 4:49 PM What is the status on below mail.

--- On Wed, 30/9/09, microage <microage.[protected]@gmail.com> wrote:


From: microage <microage.[protected]@gmail.com>
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer
To: "'chootu rraamm'" <[protected]@yahoo.co.in>, [protected]@innovativemail.in, "'Amit KumarAgrawal'" <amit-kumar.[protected]@hp.com>, "'RE1Innovative Incentives'" <[protected]@innovativemail.in>
Date: Wednesday, 30 September, 2009, 11:02 AM

Pls do the need full soon as possible.



Microage Computers



Rajesh Shivdas





From: chootu rraamm [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, September 29, 2009 10:47 PM
To: [protected]@innovativemail.in; Amit KumarAgrawal; RE1Innovative Incentives; 'Microage'
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer



Dear Amit / Rajesh,



It is going beyond my limit, I think U cannot help me to get out of this issue.



I will have to take consumer court help rather then request U from last 8 months.



Thanking U for your waste efforts.



Pawan.



--- On Thu, 17/9/09, Agrawal, Amit Kumar <amit-kumar.[protected]@hp.com> wrote:


From: Agrawal, Amit Kumar <amit-kumar.[protected]@hp.com>
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer
To: "Pawan Ram" <pawan.[protected]@cipla.com>, "[protected]@innovativemail.in" <[protected]@innovativemail.in>
Cc: "Innovative Incentives , RE1" <[protected]@innovativemail.in>, "'Microage'" <microage.[protected]@gmail.com>, "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Date: Thursday, 17 September, 2009, 10:41 AM

Payal ,



Cud u pls help us close this.



Regards,

amit




[protected][protected][protected][protected]

From: Pawan Ram [mailto:pawan.[protected]@cipla.com]
Sent: Wednesday, September 16, 2009 8:07 PM
To: Agrawal, Amit Kumar; [protected]@innovativemail.in
Cc: Innovative Incentives , RE1; 'Microage'; [protected]@yahoo.co.in
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer



Dear Amit / Agrawal,



What is the status on below mail; still I haven’t received the Redemption offer (UPS & colour printer).



Now, I think I have to take strick action against it.



Waiting for your reply.



Thanks & Regard.



Pawan.




[protected][protected][protected][protected]

From: Agrawal, Amit Kumar [mailto:amit-kumar.[protected]@hp.com]
Sent: Saturday, August 29, 2009 11:44 AM
To: Pawan Ram; [protected]@innovativemail.in
Cc: Innovative Incentives , RE1; 'Microage' ; [protected]@yahoo.co.in
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer



Retie,



Pls get the same released today ,



Regards,

Amit




[protected][protected][protected][protected]

From: Pawan Ram [mailto:pawan.[protected]@cipla.com]
Sent: Friday, August 28, 2009 7:02 PM
To: Agrawal, Amit Kumar; [protected]@innovativemail.in
Cc: Innovative Incentives , RE1; 'Microage' ; [protected]@yahoo.co.in
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer



Waiting for your feedback on below mail


[protected][protected][protected][protected]

From: Pawan Ram
Sent: Wednesday, August 26, 2009 6:28 PM
To: 'Agrawal, Amit Kumar' ; ' [protected]@innovativemail.in '
Cc: 'Innovative Incentives , RE1' ; 'Microage' ; '[protected]@yahoo.co.in'
Subject: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer



Dear Amit.



Waiting for your feedback on below mail,



Once again thanks



Pawan.




[protected][protected][protected][protected]

From: Pawan Ram
Sent: Monday, August 17, 2009 6:50 PM
To: 'Agrawal, Amit Kumar' ; [protected]@innovativemail.in
Cc: Innovative Incentives , RE1; 'Microage'
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer



Dear Amit.



Thanks, for your quick response, but sir what about the UPS?



Waiting for your feedback,



Once again thanks



Pawan.




[protected][protected][protected][protected]

From: Agrawal, Amit Kumar [mailto: amit-kumar.[protected]@hp.com ]
Sent: Wednesday, August 12, 2009 3:41 PM
To: [protected]@innovativemail.in
Cc: Innovative Incentives , RE1; 'Microage' ; Pawan Ram
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer



payal ,



pls get the printer released,





regards,

amit




[protected][protected][protected][protected]

From: Pawan Ram [mailto:pawan.[protected]@cipla.com]
Sent: Wednesday, August 12, 2009 2:20 PM
To: Agrawal, Amit Kumar; Agrawal, Amit Kumar
Cc: Innovative Incentives , RE1; 'Microage'
Subject: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer

Dear Amit,



As discuss with you day before yesterday, I had purchased HP destok computer from Nallasopara branch , but till today I have not yet received the offer gift of UPS & colour printer, as promised.



Mail attached with require details.



Kindly look into the matter urgently & help me out to get out of this issue.



Waiting for your reply.



Thanks & Regard.



Pawan.








[protected][protected][protected][protected]

From: Innovative Incentives , RE1 [mailto: [protected]@innovativemail.in ]
Sent: Tuesday, August 04, 2009 3:34 PM
To: Pawan Ram; 'Microage'
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



Dear Sir



Still open case , could not speak to him and no details found

In case you are saying it is an approved case can we have the same mail the customer received after sending the documents



Thanks & Regards

Reetie



From: Pawan Ram [mailto:pawan.[protected]@cipla.com]
Sent: Tuesday, August 04, 2009 3:00 PM
To: Microage; [protected]@innovativemail.in
Subject: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



Dear Sir,



Waiting for your feedback on below mail.



Thanks & Regard.



Pawan.


[protected][protected][protected][protected]

From: Microage [mailto:microage.[protected]@gmail.com]
Sent: Thursday, July 30, 2009 7:14 PM
To: [protected]@innovativemail.in
Cc: Pawan Ram
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



Pls reply on the status



MICROAGE COMPUTERS



Rajesh Shivdas





From: Pawan Ram [mailto:pawan.[protected]@cipla.com]
Sent: Thursday, July 30, 2009 6:21 PM
To: 'Microage'
Subject: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



Dear Rajesh.



As discussed & confirm by you a week ago, that my Redemption offer has been approved & has been dispatched from Chandigarh .



Pls. look into the matter & confirm by when I can receive the printer & UPS.



Waiting for your reply.



Thanks & Best Regard.



Pawan.

& ;nbs p; ;


[protected][protected][protected][protected]

From: Innovative Incentives , RE1 [mailto: [protected]@innovativemail.in ]
Sent: Monday, July 13, 2009 1:08 PM
To: Pawan Ram; 'Agrawal, Amit Kumar' ; 'Microage' ; 'Brahm Alreja , Innovative Incentives '
Cc: 'Brahm Alreja , Innovative Incentives '
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



Dear Sir



This number is not responding



Any other number please ??



Thanks & Regards

Reetie



From: Pawan Ram [mailto:pawan.[protected]@cipla.com]
Sent: Monday, July 13, 2009 12:50 PM
To: Innovative Incentives , RE1; 'Agrawal, Amit Kumar' ; 'Microage' ; 'Brahm Alreja , Innovative Incentives '
Cc: 'Brahm Alreja , Innovative Incentives '
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



Dear Reetie.



Pls. find here below the required details:



My name (Customer) -- Pawan Kumar Ram Vilas Ram



Mobile Number- [protected]



Waiting for your reply.



Thanks & Regard.



Pawan.




[protected][protected][protected][protected]

From: Innovative Incentives , RE1 [mailto: [protected]@innovativemail.in ]
Sent: Monday, July 13, 2009 12:04 PM
To: 'Agrawal, Amit Kumar' ; Pawan Ram; 'Microage' ; 'Brahm Alreja , Innovative Incentives '
Cc: 'Brahm Alreja , Innovative Incentives '
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



Dear All



Can we please have the contact no. of customer to speak to him directly, as we are unable to locate the claim as well as documents



Thanks & Regards

Reetie



From: Agrawal, Amit Kumar [mailto: amit-kumar.[protected]@hp.com ]
Sent: Saturday, July 11, 2009 6:58 PM
To: Pawan Ram; Microage; 'Brahm Alreja , Innovative Incentives '
Cc: 'Brahm Alreja , Innovative Incentives '
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



brahm,



cud u pls cls.




[protected][protected][protected][protected]

From: Pawan Ram [mailto:pawan.[protected]@cipla.com]
Sent: Friday, July 10, 2009 5:52 PM
To: Microage; Agrawal, Amit Kumar; 'Brahm Alreja , Innovative Incentives '
Cc: 'Brahm Alreja , Innovative Incentives '
Subject: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)

Waiting for your feedback on below mail.



Pls. take it on urgency.



Thanks & Regard.



Pawan.




[protected][protected][protected][protected]

From: Microage [mailto:microage.[protected]@gmail.com]
Sent: Saturday, July 04, 2009 1:46 PM
To: Pawan Ram; 'Agrawal, Amit Kumar' ; 'Brahm Alreja , Innovative Incentives '
Cc: 'Brahm Alreja , Innovative Incentives '
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)





pls help close this , pls find where is the gap ,



regards,

Rajesh Shivdas




[protected][protected][protected][protected]



From: MICROAGE [mailto:microage.[protected]@gmail.com]
Sent: Thursday, July 02, 2009 5:53 PM
To: 'Pawan Ram'
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



We are pleased to bring to your notice that the Improved Version of Our Dedicated Redemption Support Portal For Desktop Promos is now Live.



This can be accessed on the following URL :- www.redemptionsupport.com



What’s New :- Check Status Of Your Claim Online :-



Customers/Trade Partners/Team members , willing to check the status of their claims can now log on to the above mentioned URL and search for the status of their claim online , Thus bringing an end to the customers queries that you receive on this.



Please share this link , with your team and request them to further share it in trade /relevant sectors.



To know the status , all you need to do is enter any two parameters from the selection list provided , this MUST be as registered , else the results cannot be displayed .





In case the customer is not able to find an answer , the system shall automatically respond with an possible error and prompt the user to try again.

Even on making an second attempt , the customer faces any issue , the system opens a page from where the customer can submit and “Status Request”



Tough , all status updates are sent to the customer’s registered email address and mobile numbers , all supplementary status request shall now be accepted , only if received thru this “Status Request” Page :-



WHY? :- The status request pages seeks all the relevant information from the customer , without which the request cannot be submitted -. Generally the customer would send an mail query with incomplete details from which we cannot locate the claim – triggering a mail trail and delay in response time . Accepting status request thru these pages assures that all required details are available in the first communications itself . This helps in locating his claim and most updated contact information helps us reach the customer quickly



Thanking You for your understanding and co-operation .





From: Pawan Ram [mailto:pawan.[protected]@cipla.com]
Sent: Tuesday, June 30, 2009 10:36 AM
To: [protected]@innovative support .in
Cc: microage.[protected]@gmail.com; [protected]@yahoo.co.in
Subject: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



Dear Sir,



Awaiting for your feedback on below mail.



Thanks & Regard.



Pawan.






[protected][protected][protected][protected]

From: Pawan Ram
Sent: Thursday, June 25, 2009 7:39 PM
To: ' [protected]@innovative support .in '
Cc: microage.[protected]@gmail.com; [protected]@yahoo.co.in
Subject: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



Dear Sir



Pls. find herewith the attachment of scan copy of original BILL & courier copy along with the required details in blue below:



Product purchased: Desktop or Laptop - Desktop HP PAVILION PC



Date of sending the documents- 28 / 02 / 09 (courier bill attached )



Exact Name on which the Claim was Registered -- Pawan Ram Vilas Ram



Redemption Code- F07MLR01IQ



Registered Mobile Number- [protected]



Product Serial Number- 3CQ8192KCN



Demand Draft Number- 2/ 08 -09 - 864012 ( UCO BANK - VASAI BRANCH ) -- DD Date ( 28/02/09 )



Dealership name- MICROAGE COMPUTER ( BILL ATTACHED )



Dealership City -- VASAI (W) ( BILL ATTACHED )



File number- ( PLs. REFER BILL ATTACHED )



Awaiting for your feedback soon.



Thanks & Regard.



Pawan.









-----Original Message-----
From: Redemption Support - Self Care [mailto: [protected]@innovative support .in ]
Sent: Tuesday, June 23, 2009 10:50 AM
To: [protected]@yahoo.co.in
Cc: microage.[protected]@gmail.com; Pawan Ram
Subject: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



Dear Sir,



We are unable to track your claim with the details provided by you. Please provide the following details asap to , assist you on the same.Inconvinience Regretted



Product purchased: Desktop or Laptop -

Date of sending the documents-

Exact Name on which the Claim was Registered

Redemption Code-

Registered Mobile Number-

Product Serial Number-

Demand Draft Number-

Dealership name-

Dealership City

File number-











With Warm Regards



Innovative Support



Ticket Details

===================

Ticket ID: XWU-651211

Department: Redemption Support - Self Care

Priority: Low

Status: Sender's Input Req








[protected][protected][protected][protected]

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I have made a call to hp on 28/10/2009 morning (case No.[protected]/[protected]). regarding non working of my HP 100 Plus Plotter. after hunders of call to HP and their service partner M/S. RT Outsourcing Services Ltd, located in Ghaziabad. The engineer visited in my office on 2/11/2009 and handed over a report that some small part is broken and need to replace on chargeable bases. As the my buisness had been held up I agreed, although it was an internal part and should be cover in warranty/AMC. Till now HP is not able to solve the problem and set right the machine in order. As per condition of AMC the machine should be setright in maximum 48 hours.

Due to delay in service I spent huge amount in markent to execute the work. It is requested that machine should be set right promptly and hp should company should compensate me for loss of my professonel hours as well as money spend in market for same work done

V.D.SHARMA
3/11/2009 16.00 HRS

This mail is regarding the complain which I want to file against the HP service center “maha electronics pvt ltd. No .28-8-2, 1st floor, 15th cross, 3rd block, jayanagar, Bangalore-56011.”

I have a HP notebook 540 in which I faced a serious battery problem on 30 /10/09, and I went to the HP service center jayanagar for the replacement of my battery, but the person concern MR ali along with his team members insisted me to bring the invoice of my notebook in order to replace the battery and register my case, despite they have changed the battery of 4 people of my college prior.

If rules are there then they cannot come all of sudden I have all the evidences to prove that they have replaced batteries without taking the invoice ,but as I respect the procedure the very next day I brought the invoice copy and gave my notebook which was accepted then .

The same day in noon I got a call from a personal number that sir your warranty was only till[protected] sorry your battery cannot be replaced rushed to the service center again spoiling a lot of money in auto all and all that, I met HP service guys they said they dint make any calls, then a person came and told me that according to your invoice your battery cannot be replaced as your warranty has expired on

26-08-09 I have evidence that the same service center has replaced a battery taking a notebook on

22-09-09 cases no nb0922-017. If the warranty was expired on 26-08-09 then how can he change the battery after one month of expiry .and I have the evidence, and the warranty according to HP records is till Nov 9 2009 .

The service guys are making silly excuses that they cannot do anything and they are blaming HP for this issue ,that HP has asked us to not to take any battery complaints. So I took my notebook back when they said that nothing can be done, and today after two days taking the notebook back on 2-nov -2009 I am receiving a message from HP that my complain has been registered with a case ID- #[protected] ref NB1031-019. I have come to know that the same day they have taken a notebook of the same college whose warranty was expired on 26-08-09.

I take this case as a case of harassment, baseness and humiliation caused to me by HP service guys.

Now I cannot trust anyone in that service center as all of them are rude, non cooperative, liars.

Dear Sirs,
I am giving you the brief of my case :

1.(a) I purchased an Printer HP Printer L 7380 serial no MY 871830 XS on 6.09.2008, with new packed cartiges in the box.

1. (b) In July on checking this L 7380 Printer, we found that it had problem, so we sent the same to HP Care centre here at Jaipur and there request no is ININ[protected] dated 7.7.2009.

1. (c) Your Office (HP) found that printer had many problems so they immediately replaced the same by other unit whose serial no is: MY853821OF.

1. (d) Now the cartridges which was installed said to have ink finished off.
I made an complaint that since we have not used this printer as it was a stand by arrangement and that printer was also a wrong Piece sold by HP to us and it had consumed cartridge at an abnormal speed rather then a normal speed as claimed by Hp and its vendor while selling this product to us.


2.. On 8 Th AUgust I made an complaint to your Call centre and had also send an email the copy of thew same is enclosed as below.

3 On 12 th september i had received an email with reference no CCHSAP 227885 from Mrs. Saini and Mrs. Tanuja.

4 They wanted my telephone nos and i immediately send the same by email. They also contacted me on phone and informed me that they shall revert back in 2 days.

5 . On 6 th October i have receievd an email from Tanuja Saini
IPG TCE & Quality Team
HP India Sales Pvt Ltd

In This email they have confirmed to send 1 set of cartidges.

The copy is as below :-

Dear Sir,

Greetings. We regret for the delay and inconvenience caused here.

This is with reference to your HP Officejet L7380 printer

We will be sending 1 set of cartridges. Please share the complete address.

Incase of any further assistance please do not hesitate to contact me.
Thanks & Regards,
Tanuja Saini
IPG TCE & Quality Team
HP India Sales Pvt Ltd





Please note that till today we have not received any of the set of cartidges, inspite that we have provided them the address and followed various email since last 20 days.


please inform us what should an dedicated HP customer do and for what reasons you have form an department of helpdesk, if your intentions are not take care of your loyal customers.

And also from next time why our company should not switch all its product requirements from HP to some another company where there is services and taken care for there loyal customers.

Please inform us as of how much more we have to wait, It is incurring damage to your reputation and hampering my work ,
Please send the set of cartidges as agreed by your company immediately,

We await your reply,

Regards
Bharat

Dear Sir,

Ref No. :- 109440
I come to understand that you have despatched the printer through dtdc on 27th Aug.
But the courier people Madurai branch return the same due to no service. kindly be good enough arrange to get the gift as early as possible.

For your details i here below my address:-

R.LAKSHMIKANATHAN
No. 17/42, MIDDLE STREET.
RAMESWARAM - 623526

my laptop is in warranty period, i bought it on 31/01/09, after using it for only 4 mon it was not working properly, but some how i was managing it, now on 27/10/09 screen got totally blank and there was no display, i went to the service centre and they said that the part which has been damaged is not available and it will take time, without laptop its immpossible to work, my lots of work got pending. please consider and solve the problem as soon as possible. i have given my laptop at the following service centre :-saligram automobiles, r.n.c path (mancotta road ), dibrugarh 786001 .
[protected]

Respected Sir/Mam,

My name is Sukhwinder Singh and i did purchase the laptop under Business Series model 6730S with SNo. CNU84311MH.. Product Code: KH339AV
After 8 Months usage i got a strange problem with my laptop.
When the battery was fully charged and i use it on battery and on doing some intensive heavy works.. The laptop used to shut down suddenly in just under 5 mins and the battery level used to go to 0% and on again plugging in the Charger and Plugging it out it again shows the actual capacity left before.

For Example: If my Battery was 100% and when i do some heavy load task just after 5% decrease in battery level it used to shutdown suddenly without warning and the Low Battery light used to glow up and the battery level used to goto 0%. And when i plug in the charger at that moment and again unplug it it again shows that 95% battery is left. Means the battery circuit is not able to detect itself correctly. I checked this battery with the other laptop i have and the same problem was present in that too. Means the problem is with the battery and not the laptop.

The second problem was that my DVD Writer was not able to Write DVDs and CDs.

I gave it to my nearby service center:
RT Outsourcing Services Limited:
651, First Floor, Cool Road,
Jalandhar, Punjab
Ph No:[protected]

I gave my laptop on 09/10/2009 and when i called on 26/10/2009 they said that they are not getting my Slip so they will call me back but they didn't call me so i called them again the next day that is on 27/10/2009 and after waiting for a lot of time..
They said that they had fixed the problem with my laptop and when i asked them what had they done they said that they had Repaired a fault with my motherboard.

Now on 29/10/2009 they are saying that they have used the Software HP Battery Check and if it doesn't show that the battery is in warranty they can't give the warranty Although the Software is showing the Battery to be replaced. In full charge and normal work my laptop is just able to keep up for 50 mins and on some heavy task it goes down in under half an hour.. What should I do now.. ???

They haven't yet replaced my DVD-Writer and they were asking me what was the fault... What is this ???

I can't understand what kind of Engineers do HP recruit who don't know which problem should be checked and from where.
And moreover its already more than 20 days i have given my laptop.. and they are saying that it would further take a week more..
Whats this ??? I think i did a mistake buying a HP Laptop... Have I ???

Waiting for a positive response from your side

Sukhwinder Singh
Student
B.Tech(CSE)
Ph.: +91 [protected]

i m having an issue for not updating my hp care pack certificate which i purchased on 11/25/2008 but now
at the present tie my warranty is not updates to your hp database by this problem
when i call to hp customer care they saying that we can't do anything or any step for
your printer issue because your printer
is out of warranty and when i say that i purchased hp care pack 3 year
extended warranty pack then they r saying that please mail the
hp care pack document to miss niati kakatiya at "peace.of.[protected]@hp.com" and the
telephone number is[protected].i mail to miss niati kakatiya two times but there is
no response from her side i even call top him around 4-5 times but every time i call to
her she is not available on there desk and a answering automated call is started for message
leaving even i left a message for my problem but no one is there for sorting my problem .i m daily
suffering from heavy lose for which hp is responsible and arm serve company is responsible from
which i purchased the hp care pack.

SIMTECH COMPUTRONICS (P) LTD located at Kothrud took 8000 Rs from me for Two yearCare Pack and said I will recieve the certificate online after some time. I didnt recieved the certificate even after 2-4 months and keep contacted back. I was provided with a confirmation and screenshot from HP site that this is my warrenty number.

Now after one year when I went back to them they are saying I dont have a care pack and its not activeated. They are asking me to pay for services even though I paid 8000 Rs and too care pack which already covers all repairs. Its TOTALY FRAUD with HP and these guys are doing and when I wrote complaint to HP nothing happened.

Sir i have purchased Hp 540 PC Notebook Srl No CNU8360NN8 SKU-FS300AA#ACJ FROM Ons Computers, 74 Pawan Bela Market, Opp Income Tax Office Saharanpur-247001 Ph No [protected] on 17 Dec 2008 with one year national warranty. I am presently posted in Srinagar (J&K). On 19 Oct 2009, DVD drive not functioning of my Laptop for which I have complaint to HP customer care at Ph No [protected]. case has been registered by hp vide their case id [protected] and advise to report HP Customer care M/s Micro clinic Pvt ltd, ranawari chowk, Srinagar Ph No[protected], I have visit to Customer Service center on 21 Oct 2009. After chacking record of My Laptop in HP Online system, Service Engineer has tell me that your service warranty has already been expired on 14 Oct 2009, I have show and given photo copy of Bill/Invoice Book No 15 Serial No 723 dated 17-Dec-2009 to the service center. Next day phone call received from service center that HP co demanded distributers computerised copy of Biil/Invoice under which the same laptop purchased by Ons Computer from authorised distributor, for which I have contact through Ph to Mr Aman, Ons Computer Saharanpur-247001 but they have not responded suitably, My Laptop still in defective condition and could not be repaired under warranty clause by HP. Please take suitable action and advise me what action can i take for repair my Laptop under warranty. thanking you Sir

Rajesh kamboj
508 SS&TC (GREF)
C/O 56 APO
Ph No [protected]
[protected]
[protected]

DEAR SIR ,


I HAVE TAKEN A LOAN FOR LAPTOP FOR THE MONTHY PAYMENT OF 1993.00 FOR TWO YEARS AND THEY PROMISED ME TO RETURN THE RS 8000/ TOWARDS AS THE SCHEME IS OF MONEY RETURN POLICY. BUT THE POSITION IS I DIDNT PAID FROM THE MONTH AUG AS I DIDNT GOT THE MONEY RECIEPT FROM THE COMPANY FOR WHICH I PAID FOR THE MONTH JULY. AND ACCORDING THE COMPANY Rs8000/- WILL BE ADJUSTED TO WARDS REPAYMENT OF SEPT,OCT,NOV AND DECEMBER. SINCE FROM THAT DAY NO ONE IS COMING TO COLLECT MONEY EVEN FROM THE COMPANY STILL NOW I DIDNT GOT ANY LITERAL WITH ME .SO PLZ DO THE FAVOUR.


THANKING YOU,

K DEVA KUMAR

91 [protected]

Hello,
I am the ex-employee of hp.I joined the company on 18 Feb 2008 and resigned after one year on 31st March 2009.Its been more than 6 months but till now I haven't received my Provident Fund Amount.Kindly let me know about the status of my PF amount.
My details are given below:
Name:Surovi Banerjee
Employee ID:20398482
Designation:Sales Order Admin1
Date of Joining:Feb 18, 2008
Date of relieving:March 31,2009
PF No:KN/BN/25002/015870
PAN No:BZMPS0910F

i perchese a leptop from hp wiz world on 31 Augest and use it one day only from that time webcum not working ,i went to wig world three to four time in twenty days but thy told me its driver problem after this they told me go to hp service center i went at hp center first time at 25 september there they told me its webcum problem we will change totle penal. I request them please give me new leptop but don't give me or they don't change my leptop penal also ,i went hp service center four time they are saying we will do but no result comming and i am working withbirla sales team ,i am loosing my money and time both what i will do.
Address wiz world :shop no 1, ruby apt, sir mb road andheri east mumbai
no[protected]/26837590/[protected]
add hp services center -Sager tec plaza gala no-3/4/5, A-wing andheri kurla road sakinaka andheri east. number[protected]/6
Case no-[protected]. Serial no-CND90713MN. Token no is 50

I request you please do my help and provide me new leptop