Dear Sir,
I have purchased HP Pavillion DV5-1102TU laptop
INR 43386 /- on Dt 10-10-08, from Chroma Link raod Malad,Mombai.
under 1 year warranty.
S/n CNF83516MC.
case no. [protected] (service call number)
My laptop had some problem ( black spot on screen ) on 22-sept-09.immidiatly I had submitted it to HP authorized service centre Simtech Andheri on same day .
The only remedy for this problem is to replace the screen. so they cited the it is physically damaged . actually it is not demaged.
They have send quote for repairing INR 20062 /-. after long mailing discussion they had sent revised quote INR 16640 /- .which we have refused and taken laptop Back .
They have sent 2 quotes it definatly means that even they knows that laptop has to
repair under warranty .
Above both the quotes were sent by PERSONAL Mail id id not end with "[protected]@hp.com".
What i strongly feels is that They (Simtech Executive ) want to earn Money by cheating for LAPTOP UNDER WARRANTY.
I have done lots of follow ups with them but they are not responding(4 reminders ).
Pls look into this Matter.Pls call/mail me for more clarification / Evidance .
Pls mark Mail to [protected]@yahoo.co.in , chirag.[protected]@religaremacquarie.com
Regards
Prashant Dholakia
Mob [protected]
Work[protected]
Home[protected]
pls refer following text for email correspondance(Chirag Dholakia -my Brother )
when you refer following texts it is mentioned by HP person that this case is special . it also means that they knows that laptop has to cover under warranty.
From: Chirag Dholakia [mailto:chirag.[protected]@religaremacquarie.com]
Sent: Wednesday, November 11, 2009 11:58 AM
To: Rasalam, Rakesh; Bharati Salvi
Cc: junaid khan; Tushar Avhad; [protected]@lntebg.com
Subject: RE: GCSS CASE ID: [protected] - Prashant Dholakia
Still I have not recd your special quote ?????????????
And u are calling ur self as MNC …………………..???????????????
Chirag Dholakia | Associate Vice-president
Religare Macquarie Private Wealth
Religare Macquarie Wealth Management Limited
Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052
T +[protected] | M +91 [protected] | F +[protected]
Email : chirag.[protected]@religaremacquarie.com
www.religaremacquarie.com // www.macquarie.com //www.religare.in
________________________________________
From: Chirag Dholakia
Sent: Tuesday, November 10, 2009 11:03 AM
To: 'Rasalam, Rakesh'; Bharati Salvi
Cc: junaid khan; Tushar Avhad; [protected]@lntebg.com
Subject: RE: GCSS CASE ID: [protected] - Prashant Dholakia
NO UPDATE ?????????????????/
Chirag Dholakia | Associate Vice-president
Religare Macquarie Private Wealth
Religare Macquarie Wealth Management Limited
Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052
T +[protected] | M +91 [protected] | F +[protected]
Email : chirag.[protected]@religaremacquarie.com
www.religaremacquarie.com // www.macquarie.com //www.religare.in
________________________________________
From: Rasalam, Rakesh [mailto:rakesh.[protected]@hp.com]
Sent: Thursday, November 05, 2009 1:14 PM
To: Chirag Dholakia; Bharati Salvi
Cc: junaid khan; Tushar Avhad; [protected]@lntebg.com
Subject: RE: GCSS CASE ID: [protected] - Prashant Dholakia
Dear Mr. Chirag Dholakia,
Please refer to trialing mail , it has already been communicated verbally and on mail that the panel cannot be covered under warranty and as an special case we will provide the best discount possible
Kindly approve for the quotation for getting the case processed
Kind Regards
________________________________________________________________________________...⇄
Rakesh Rasalam,
HEWLETT PACKARD INDIA SALES PVT LTD
MUMBAI
Email: rakesh.[protected]@hp.com
________________________________________
From: Chirag Dholakia [mailto:chirag.[protected]@religaremacquarie.com]
Sent: Thursday, November 05, 2009 1:09 PM
To: Rasalam, Rakesh; Bharati Salvi
Cc: junaid khan; Tushar Avhad; [protected]@lntebg.com
Subject: RE: GCSS CASE ID: [protected] - Prashant Dholakia
Dear Rakesh,
This is the way you handle your customers ………………there is no revert ………….no update…………
My laptop is lying with from 22nd of Sep 09 ………………………..
All this you have to answer in consumer court ……be prepared….
www.jagograhakjago.org
www.Consumercourt.in
www.icrpc.org
Chirag Dholakia | Associate Vice-president
Religare Macquarie Private Wealth
Religare Macquarie Wealth Management Limited
Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052
T +[protected] | M +91 [protected] | F +[protected]
Email : chirag.[protected]@religaremacquarie.com
www.religaremacquarie.com // www.macquarie.com //www.religare.in
From: Rasalam, Rakesh [mailto:rakesh.[protected]@hp.com]
Sent: Monday, October 26, 2009 1:09 PM
To: Chirag Dholakia; Bharati Salvi
Cc: 'junaid khan'; Tushar Avhad
Subject: RE: GCSS CASE ID: [protected] - Prashant Dholakia
Dear Mr. Chirag Dholakia,
As per our discussion the panel cannot be covered under warranty and as an special case we will provide the best discount possible
Hi Bharati,
Please provide best discount as an exception case and update customer with revised quotation
Kind Regards
________________________________________________________________________________...⇄
Rakesh Rasalam,
HEWLETT PACKARD INDIA SALES PVT LTD
MUMBAI
* Email: rakesh.[protected]@hp.com
From: Chirag Dholakia
Sent: Wednesday, October 21, 2009 2:49 PM
To: 'Ajesh Nair'
Cc: Tushar Avhad; Junaid Khan; in.[protected]@hp.com; surinder kaur; akshay pandit; [protected]@lntebg.com; Rasalam, Rakesh
Subject: RE: case no. [protected] ( Reminder IV )
Who is he???
What is his level????????????
Chirag Dholakia | Associate Vice-president
Religare Macquarie Private Wealth
Religare Macquarie Wealth Management Limited
Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052
T +[protected] | M +91 [protected] | F +[protected]
Email : chirag.[protected]@religaremacquarie.com
www.religaremacquarie.com // www.macquarie.com //www.religare.in
[protected][protected][protected][protected]
From: Ajesh Nair [mailto:nair.[protected]@gmail.com]
Sent: Wednesday, October 21, 2009 2:04 PM
To: Chirag Dholakia
Cc: Tushar Avhad; Junaid Khan; in.[protected]@hp.com; surinder kaur; akshay pandit; [protected]@lntebg.com; Rasalam, Rakesh
Subject: Re: case no. [protected] ( Reminder IV )
Hello Sir,
You can contact Mr.Rakesh Rasalam regarding this issue.
His contact no. is 66771946 and his email id is rakesh.[protected]@hp.com.
Thanks & Regards,
Ajesh.
On Wed, Oct 21, 2009 at 1:28 PM, Chirag Dholakia <chirag.[protected]@religaremacquarie.com> wrote:
Email me contact detail of your National Head & Service Head???????
Else CC TOI ????
Chirag Dholakia | Associate Vice-president
Religare Macquarie Private Wealth
Religare Macquarie Wealth Management Limited
Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052
T +[protected] | M +91 [protected] | F +[protected]
Email : chirag.[protected]@religaremacquarie.com
www.religaremacquarie.com // www.macquarie.com //www.religare.in
[protected][protected][protected][protected]
From: Chirag Dholakia
Sent: Monday, October 12, 2009 7:57 PM
To: 'Ajesh Nair'; Tushar Avhad; Junaid Khan
Cc: in.[protected]@hp.com; surinder kaur; akshay pandit; [protected]@lntebg.com
Subject: RE: case no. [protected] ( Reminder III )
Dear Junaid ,
What is happening …………that day we has long chat ……..after that no revert…………??????????
Chirag Dholakia | Associate Vice-president
Religare Macquarie Private Wealth
Religare Macquarie Wealth Management Limited
Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052
T +[protected] | M +91 [protected] | F +[protected]
Email : chirag.[protected]@religaremacquarie.com
www.religaremacquarie.com // www.macquarie.com //www.religare.in
[protected][protected][protected][protected]
From: Ajesh Nair [mailto:nair.[protected]@gmail.com]
Sent: Wednesday, October 07, 2009 4:46 PM
To: Tushar Avhad; Junaid Khan
Cc: in.[protected]@hp.com; surinder kaur; akshay pandit; [protected]@lntebg.com; Chirag Dholakia
Subject: Re: case no. [protected] ( Reminder II )
Hello Tushar/Junaid Sir,
Need your intervention.
Thanks & Regards,
Ajesh.
On Wed, Oct 7, 2009 at 2:49 PM, Chirag Dholakia <chirag.[protected]@religaremacquarie.com> wrote:
Dear All,
It is really shocking to say that you guys have don’t have any decency to revert your back your client ????????????
This is the MNC standard maintain by HP………..???????????? E mail was mark to 5 people ???????????
Email me your CEO and national head’s mobile no / email address……………..or you want me to find out………………?????????
Chirag Dholakia | Associate Vice-president
Religare Macquarie Private Wealth
Religare Macquarie Wealth Management Limited
Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052
T +[protected] | M +91 [protected] | F +[protected]
Email : chirag.[protected]@religaremacquarie.com
www.religaremacquarie.com // www.macquarie.com //www.religare.in
[protected][protected][protected][protected]
From: Chirag Dholakia
Sent: Thursday, October 01, 2009 11:10 AM
To: 'Ajesh Nair'
Cc: 'surinder kaur'; 'in.[protected]@hp.com'; 'akshay pandit'; 'Tushar Avhad'; 'Junaid Khan'; '[protected]@lntebg.com'
Subject: RE: case no. [protected] ( Reminder I )
FYI
Chirag Dholakia | Associate Vice-president
Religare Macquarie Private Wealth
Religare Macquarie Wealth Management Limited
Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052
T +[protected] | M +91 [protected] | F +[protected]
Email : chirag.[protected]@religaremacquarie.com
www.religaremacquarie.com // www.macquarie.com //www.religare.in
[protected][protected][protected][protected]
From: Chirag Dholakia
Sent: Tuesday, September 29, 2009 10:48 AM
To: 'Ajesh Nair'
Cc: surinder kaur; in.[protected]@hp.com; akshay pandit; Tushar Avhad; Junaid Khan; '[protected]@lntebg.com'
Subject: RE: case no. [protected]
Dear Ajesh,
I have clearly mentioned in my email if it is physically damaged that se
Your people are telling it is physical damage then so me physical damage on my laptop???
My Laptop is lying with you; you can take out picture of that physical damage and email it to me. Actually your piece is defected one you just replace that piece.
I want pic of physically damaged piece ……….if you don’t understand simple English pls talk to ur seniors………don’t send all stupid links… I also can create such links ……then ur company will be on toss………
Also send me email address customer service/ support id which is on HP .com and email address of your country- head.
Chirag Dholakia | Associate Vice-president
Religare Macquarie Private Wealth
Religare Macquarie Wealth Management Limited
Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052
T +[protected] | M +91 [protected] | F +[protected]
Email : chirag.[protected]@religaremacquarie.com
www.religaremacquarie.com // www.macquarie.com //www.religare.in
[protected][protected][protected][protected]
On Sun, Sep 27, 2009 at 11:52 AM, Chirag Dholakia <chirag.[protected]@religaremacquarie.com> wrote:
Dear Sir,
I have bought HP Laptop on 10/10/2008 from Croma (Malad-Mumbai) and there is a one year warranty which going on till 10 / 10 / 2009.
I don’t understand why you sending me quotes and asking money for laptop which is under warranty.
You just replace the part and return my laptop back or else you refund my money along with bank interest. My purchase Price is 43386/-..
My Laptop Serial No is CNF83516MC.
I am working with reputed organization as AVP and I am personally using laptop from last 7 years. I have used Laptop of Dell, Toshiba, IBM & Sony Vaio.
And My Brother Prashant Dholakia whose BE – Electronics and currently working L & T , he is also using laptops more than 3 years.
During this tenure we have never faced any such incidence from laptops of reputed organization (names are mentioned above).
Your people are telling it is physical damage then so me physical damage on my laptop???
My Laptop is lying with you; you can take out picture of that physical damage and email it to me. Actually your piece is defected one you just replace that piece.
We have never expected such things from reputed MNC Company like HP.
I donot understand onething why HP authorised service center ( i.e. Engineers) don’t have any official e-mail on HP.com.
All Email-id through which you are sending-reciveing emails are personal IDs like Gmail . ..
Anyways Kindly resolve this issue on urgent basis as my warranty expiring 10/10/2009 .
Or else will approach media and take necessary legal actions because this not tolerable, Laptops which are under warranty ,for that you are asking money and quotes you are sending is to through your personal IDs not though your HP registered IDs .
This is how the MNC company function which has global presence in more than 100 countries ???????
Also email me customer service/ support id which is on HP .com and email address of your country- head.
Chirag Dholakia | Associate Vice-president
Religare Macquarie Private Wealth
Religare Macquarie Wealth Management Limited
Plot No. 391, 1st & 2nd Floor,Glasis Building,Linking Road, Khar (W),Mumbai 400052
T +[protected] | M +91 [protected] | F +[protected]
Email : chirag.[protected]@religaremacquarie.com
www.religaremacquarie.com // www.macquarie.com //www.religare.in
[protected][protected][protected][protected]
From: surinder kaur [mailto:satraj.[protected]@gmail.com]
Sent: Thursday, September 24, 2009 11:21 AM
To: Chirag Dholakia; [protected]@lntebg.com
Cc: akshay pandit; Tushar Avhad; Ajesh Nair
Subject: Fwd: [protected] : Prashant Dholakia
Dear Customer,
Please find the attached quote for your HP Pavilion dv5-1102tu Entertainment Notebook PC and approve to process the call.
Regards,
Trade Team
+[protected]/67260019
[protected] Forwarded message[protected]
From: TRADE <[protected]@simtechcomp.com>
Date: Wed, Sep 23, 2009 at 2:13 PM
Subject: [protected] : Prashant Dholakia
To: [protected]@yahoo.co.in, surinder kaur <satraj.[protected]@gmail.com>, Ajesh Nair <nair.[protected]@gmail.com>
Cc: [protected]@simtechcomp.com, Bharati Salvi <[protected]@simtechcomp.com>, Junaid Khan <[protected]@simtechcomp.com>
Dear Customer,
Please find the attached quote for your HP Pavilion dv5-1102tu Entertainment Notebook PC and approve to process the call.
Regards,
Trade Team
+[protected]/67260009
Aug 14, 2020
Complaint marked as Resolved 
hp all-in=on printer F2418 — DEFECTIVE SUPPLY
HP DESKJET ALL-IN-ONE PRINTER F2418DEFECTIVE SUPPLY OF COLOR PRINT HOLDER/CARTRIDGE
I Purchased Deskjet all-in-one Printer F2418 on 15.12.09 from Dwarka New Delhi. The Printer was never able to print or accept color cartridge showing defective cartridge. I complained to HP several times on phone and on webmail but they refused to rectify or replace. Indicate course of Action.
--