HP India Complaints & Reviews

Dear sir,

Hereby we are requesting a help from you.

We three students of same college was eligible for the claim Notebook Student offer by purchasing Compaq HP Laptops in July 2009 from your shop. And we send the claims along with the DD according to the claim procedure. We got the file nos and mentioning that the claim is under process. After that no information about the claim. The claim details are given below.

Rohini Suresh
Avesthiparambil House
KERI Quarters, No.4, Peechi, Thrissur
[protected]@gmail.com

Product purchased :Laptop HP CQ40 301TU
File No:-114794
Redemption CodeFCTXI4F0S8
Product sl no.CND91232SX
claim : Motorola Black berry


ANU JOSE K.
kuttukaran (H) Mannampetta, Varakkara.P.O, Thrissur
[protected]@gmail.com

Product purchased :Laptop HP CQ40 317 TU
File No:- 111072
Redemption Code :K8U2BDN1FD
Product sl no. CND9070Q6K
claim :PHILIPS 2GB VIDEO MUSIC PLAYER

RESHMA HAMEED
Saidu Veettil (H), Alagappa Nagar, Thrissur,
[protected]@gmail.com

Product purchased :Laptop HP CQ40 317
Redemption Code :311HW5RH7E
Product sl no. CND9051BDD
claim :Motorola Black berry

We send status request mails in November 2009, but no reply . We contacted the dealer, they says that they are not responsible for the claims. I complaint at the site http://www.hpredemptions.innovativesupport.in and got a ticket ID JZZ-259545 and saying that
"You can check the status of or reply to this Ticket online at: http://support.innovativesupport.in/index.php?_m=tickets&_a=viewticket&t...⇄
Email: [protected]@gmail.com
Password: rtuh8x4x
Please do let us know if we can assist you any further

"When click on the link, ERROR: You do not have enough permissions to access this page. Please log in by entering your Email Address and Password.

Again I reply the mail for help, no reply.

Why they offer the gifts for customers?
We totally lost Rs.10000/-.

Please help us

Thanking you,

Truly yours,

Rohini Suresh, Anu Jose K. & Reshma Hameed

I'm using Compaq presario v3000, im facing a problem of overheating whenever i connected to internet. I have taking my laptop to service centre amny times, how they repair i don't know whenever i bought back it use to be ok, but using for some days the same problem use to start again. Thinking that it might have cause due to dust also i have cleaned my laptop but the problem does not resolve, and i cannot carry my cooling pad also everywhere. I don't know what to do...... If you can then please just help.

Dear Sir/Madam,

With due respect we want to inform you that we have purchased a Printer Model No. HP PHOTOSMART C4788 on dated 15/05/2010 from M/s. IMB Computers, 18, Shiva ji Park, Opp. Partap Bagh, Jalandhar under his Retail Invoice No. 224 Dt. 15/05/2010. We are currently using Mac Operating system on our apple make laptop, after that we have install the Drivers/Software of Printer from the CD as per instruction manual and also changes the necessary settings of printer/laptop accordingly but our printer does not give us the desire output from the first copy of print. The problem is we want to use the same printer through our Wi-Fi Network we have create the network connection settings on our laptop and discover the printer on Wi-Fi Network after completed the settings when we are giving the print command the printer does not start printing on the command. It can start printing after 2 to 3 Hours interval or it will take much more time to start printing.

We have contact your HP Customer Care online troubleshooting expert they have try their level best to solve the same problem but they fails then they have registered the same fault complaint under complaint number [protected] dt. 15/05/2010. After that our local service center contact us on dated 17/05/2010 but due to his busy schedule he visit us on dated 18/05/2010 at 04:00 pm. He checked the printer at his level best but could not find the solution for the same and he carry our printer to service center for repair.

We are Regular customer of HP. We are already using 4 Hp Laptops, 5 Hp Printers, 3 Hp Desktop Computers in our Export unit in Jalandhar. So that we have very good faith on HP Products but due to the problem we are facing we request you to please replace the same printer or return our Billed Amount for Rs. 7150.00 (Seven Thousand One Hundred and Fifty only.) at the earliest.

So that our Customer Relation will be carry on.

Thanking you,
Yours Faithfully
Gurdeep Singh Sawhney (Partner)
M/s. Sawhney Exports
C-34-35, Focal Point Extn., Jalandhar

Dear Manager,
HP India,
R/Sir,
We had filled our ambulance yesterday[19th may] at Paras Automobiles,Bijwasan,NDelhi with Petrol &we were taking an emergency patient to Safdarjang hospital .After 15 km of filling our ambulance started taking jerks it was very difficult to reach safdarjung &come back.On coming back we showed at authorised Maruti Service station where we were told of impurity in petrol.Please look into the matter seriously and punish the guilty by checking their quality of oil.
Thanks.
Dr Sanjeev Bisla
Medical Director,
Dayal Hospital Gurgaon.

I bought a compaq computer for Rs.25,000 in pooja computers(address: #82/152, nelson manickkam road, choolaimedu, chennai-600094.) on 10/3/2009. There is an offer for my computer that is HP UPS and HP 3 in 1 printer, I got an hp ups after 3 months but I still didn't receive HP 3 in 1 printer. Warranty for my computer is 1 year but now 14 months is over. When I call a dealer he is saying that "We are not respond for that and he is disconnecting the phone, when I call another time he is not attending the call."
Dealers name: SRINIVASAN
Dealers address: POOJA COMPUTERS
#82/152, nelson manickkam road, choolaimedu, chennai-600094.
Dealers mobile no: [protected]

My name is w.r.raize ahamed
phone number: 24794461

I have all the proof that I bought from pooja computers.
HP 3 in 1 printer cost is Rs.4200
Please call the dealer and enquire him.
THANKING YOU

Dear sir,
I am MD.REYAZUDDIN, very sorry to inform you that hp's is just remain a name not a good product from HP/COMPAQ...I have purchased a HP Compaq Laptop (620)From UNITEL Asansol ,Westbengal ,(INDIA). on DATED 10-05.2010.and the sme day Touch pad not functiooning properly. i have press hardly. and also the card reader is not working . I dont know what to do. within same day how this problem coming in laptops. in india all laptops brands having hardware/ software problems. i dont know but sombody has look over this.In this way I within next day I had to send my laptop to the service center.

Date:15.05.2010 Thanking you Place:Raniganj your"s faithfully
MD.REYAZUDDIN
MOB NO .[protected]

I have purchased HP Pavilion Laptop when i was in America. Now i came to India and i want to extend my HP laptop warranty, is it possible to extend. If so please send me the details to extend warranty.

HP Office jet J4580 All-in One printer which is in warranty our ticket no. is[protected].

It is not giving print out properly, the papar is getting struced in the printer with a sound, and unable to print anything.for this office worek is being hammperd.

Office ph. no is[protected],Office of the Commissioner Disabilities, Govt. of NCT of Delhi, at 1 Canning Lane , K.G. Marg, New Delhi-110001

MY MAIN DEMAND IS THEY SHOULD REPLACE MY LAPTOP COZ IT IS GIVING ME PROBLEM 20 DAYS AFTER PURCHASE..AND SINCE 5 MTHS ITS BEEN IN SERVICE CENTRE FOR 3 MTHS..nd with me for only 2 mths and dat 2 not in proper working condition.
my name is dr.rubinder sandhu.,from
> amritsar,(punjab) india
> s/n:CND93723SK
> P/n:VT 102PA#ACJ
> pavillion dv4-1506 tx
> my cell no-91-[protected]
>=20
> on 29 th dec 2009, i have taken the hp laptop with d beleif
> that its the best in india in terms of effectiveness and
> service..but i was very sorry within 20 days of purchase
> when d screen went blank every 1 min or so.. Tuk it to the
> hp service station wich is atleast 20 min from my
> place..asked dem to replace d laptop.. dey said its our
> policy,we would change the part wich is motherboard and it
> ll be alrite u dont worry we r at ur service!!!remain there
> for 15 days.. got my laptop bak with one broken keyboard key
> and many scratches..bt its a part..5 days back again a new
> problem(bluetooth and cam not working) dey said hard disk is
> corrupted...again remain dere for 30 days.a d hard disk
> shipped by the hp was broken!!!den again recovery was gone
> so new cds were cslled 15 days more..so my new laptop was
> with me for just 15 days and more than 2 mth wid u!!SO Is
> this was the reason why i purchsed HP?
> being a girl and a doctor it was very difficult for me to
> leave the emergency duties and to go again and agian with
> the laptop to service centre.. i ask why??bcoz i have spent
> 50,000 in taking hp..now its the limit.really i cant
> tolerate any more.. with my system dere is still speaker
> and display problem also..i hav called several
> times to hp at banglore for the request of change of the
> piece as u can c its important after so many things getting
> replaced in a new laptop(motherboard,hard disk,graphic
> card,keyboard,whole recovery) and still not upto my
> satisfaction its not fun to use it more.i guess display and
> speaker are left jst to be changed..i hav challenged them to take to consumer court..they said give us a last chance so i gave dem laptop ..10 days hav past ...nothing happened..they said motherboard would be replaced again..and HP have shipped wrong motherboards in past two weeks..such a big mistake on such compny..and moreover the service centre head is not picking our phone since 5 days..his name is kulwinder.i am so so helpless..kindly let hp face d law..kindly let them know how imp is consumer service and satisfaction.

I'm now experiencing the similar problem as that of Mr.prabhat. I couldn't even install OS because of auto shut down. Bt engineers in Maha electronics, coimbatore are asking me to replace the motherboard without giving proper reason.
I don't think they diagnosed the problem. HP shud defntly seriously luk at their service centres. Poor technical expertise.

Dear sir,
We have a complaint of Hp officet printer J3600.The complaint is printing is not coming properly .Plz sent a persons for service .


Thank You ,
Santhosh .k
mobile plaza,
mullathu building,
opp tvs , mavoor road ,calicut -01
Ph no [protected]

with respect to the above subject, again I surrendered my HP Notebook at Maha Electronis Pvt.Ltd., Visakhapatnam A.P. againt complaint Token No. NB[protected] dated 26/04/2010. Still, I didn't get any updated information from HP end.

Product S/N:CND002093D; Product No: WH954PA

issue reported: 1) Non-working of Graphics-Automatic Switch ON

2) Blank Background appearing at the time of Changing of Graphics from Intel Graphic mode

to ATI Graphic Mode and 3) intermittently dull display.


Regards,


G S Mallikharjunudu

+91 [protected]

Dear Sir,

This has reference to My Complaint (Details as mentioned and forwarded below) with regard to Replacement of Bluetooth Spare Part in my HP Notebook and your authorized service people solved after lapse of 24 days inspite of my repeated e-mails and telephonic conversations, which caused me a lot of mental suffering.

This is for your kind information.

Details of My HP Product: Complaint Details:

Purchased on: 22/03/2010 Complained on: 29/03/2010

Model: HP Pavilion dv4 2106Tx Case No: [protected]-461 / T.No. NB[protected]

Serial No.: CND002093D & P/N: WH954PA; HP Reference No. CCHSAP261950



Hence, I hope you will definitely appreciate the fact and act accordingly.

I remain.......

G S Mallikharjunudu

+91 [protected]

Hi,

I purchased an HP laptop (dv 2500 series) in May 2008. In September 2009, the graphics card got spoilt and I had to spend Rs. 6000 getting it fixed. Later, in February 2010, the entire mother board stopped working, and I had to spend another 12000 rupees to replace it. Maha Electronics - the HP authorized service center in Chennai said that the mother board had three months warranty.

In April 2010, the display again stopped working. When I asked Maha electronics, they said its a problem with the display and will cost 12-15 thousand rupees to fix. I then asked my office engineer to take a look at the problem, and he said its a graphics card issue which should be covered under the mother board warranty.

Then I called Maha electronics and again explained the problem. This time they promised to get my laptop picked up from my house (which is 40 km away from the service center) . However, no one picked it up. Later I myself visited Maha electronics at Peters road. The engineer looked at the problem and confirmed that it is because of the graphics card and that it will be covered under warranty.
However, within a day, they call me back and say its a LCD problem because water was present in the screen. 10 minutes later, another engineer from Maha electronics calls me and says the problem is due to the cable connecting the LCD and the laptop!!!!

How is it possible that the engineers from the authorized service centers have different explanations of the problem every 10 mins??? I feel cheated and mentally harassed because of all this. Now they say I will have to again spend 13-14 thousand rupees to fix my laptop!!!! How can I trust them to give me the right information? I feel they are trying to squeeze as much money from me as possible!

I paid Rs 40,000 for the laptop. As of March 2010, I have spent Rs. 18000 to get various problems repaired. If I spend another 14,000 to get this new problem fixed, my total expenditure on repairs will be Rs. 32,000 which is 80% of the cost of the laptop!!!

I feel thoroughly cheated and regret having bought an HP laptop. The HP complaint number[protected] also has no response.

I request one and all to refrain from buying an HP laptop! They advertise well, and their products look good. But they cheat you and make you spend over and over again on their so called service. There is NO option to buy additional warranty even if you are willing to pay for it. This shows that their strategy is to ensure that the customer keeps paying for spare parts. Never experienced such unprofessional behaviour from a global firm.

I have bought my hp compaq laptop 610 one months ago.My laptop speaker is not working but with headphone the sound is coming.what should i do?????

I AM USING HP A1521IN XP MEDIA CENTER PC
I HAVE EXTENDED MY WARRANTY BY TAKING HP CARE PACKS ( 2 YEAR EXTENSION ) BUT NOW I STARTED GETTING SOME PROBLEM
,NO ENG. HAVE WISTED MY PLACE AFTER 8 DAYS MY CALL WAS ATTENDED
. BUT KNOW I AM SUFFERING FROM SAME PROBLEM AND IT HAS BEEN OVER FOR A WEEK BUT NO CALL OF ANY SERVICE ENGINEER OR FROM HP HAVE COME.

CUSTOMER - V.B. BHARDWAJ
PHONE - [protected] / [protected]

We have a HP1022 laser Printer. It is not printing Continuously on one system that having Windows XP OS and Pentium4 2.60Ghz 1GB RAM and using USB1.2 extension card to the printer. A month ago, it worked very well and gave good number of prints. But now it is not giving.
But at the same time, printing any number prints to another system, with Windows XP OS and Pentium4 1.60Ghz 256MB RAM and using USB1.2 extension card to the printer.
whenever tried to print, using MSword or MSExcel but failed to print continuously. after printing 1 or 2 pages an error is occurring showing a balloon on the screen. And a small message prints on the media. The words are not remember. And, the printer window shows huge files in the a lot of size more than actual size of the file. For Ex: 40Kb word file is shown as 135KB, 86kb excel file is shown as 2.5MB
However, it is very troublesome to print more than 2 pages. If every time, switching off and on the printer enables to print another 3rd page.
How to get rid of the problem?

Hi,

This is regarding the pathetic after sale services for the following Pavilion Notebook

Model DV6114TX
Serial No CNF636229K
Part No RE149PA#ACJ
Date of purchase 25th Nov 2006
Bill No CCPL/0607/0001402
Amount Rs 57,300/-
Seller Compton Computers Pvt Ltd, IInd Flr, Rampuri, Kalkaji, New Delhi
Service center RT Outsourcing, Sec 14, Gurgaon, Haryana

Further, I purchased HP care pack part no U4817E with serial no G05UIN648B05 for extension of my warranty to 3 yr from Axis Computech and peripherals, G-28, Second Flr, Lajpat Nagar II, New Delhi - 110024 with invoice no 2008-09/04/15 for Rs 6,000/-

After a year o[censored]se, my laptop was not detecting the DVD Drive, so I submitted the laptop to HP authorized service center, RT Outsourcing, Sec 14, Gurgaon for repairing. They replaced the DVD drive and return my laptop after 3-4 days. Also they replaced my Bluetooth module as it was also not functioning and did some tweak around as my USB port was not properly working. After 2-3 days, again my laptop was not showing the DVD drive. I visited the same service center and I was in anger that time as just 2 days back I received the laptop after repairing for the same problem. Center in charge Mr Ajay Pandita, got my laptop checked on priority and on founding that problem is there, replaced my DVD drive immediately. On asking about the problem he assured me that this problem will not come in future as this time they have replaced a different brand DVD Drive (some Matisha Brand). After 2-3 months, same problem occurred and I visited the same service center regarding this. Also by that time, laptop screen had started developing bright dots on screen so I asked center in charge Mr Ajay Pandita to replace the screen. First he tried to convenience me that these are minor dots and can come after a year o[censored]se and assured me that he will replace the screen if these dots increase in size after few months o[censored]se. For DVD drive, they told me to submit the laptop for thorough checking and it might take 1 week or so as they don't have parts ready in stock if some parts come out faulty on checking. He also indicated that they might need to reinstall OS after formatting my system and advised to take the backup of data. As there was lots of data on system that time and I was using it for some urgent work, I decided to visit later. After few months o[censored]se, I decided to submit my laptop to RT outsourcing for repairing as it developed few other problems also by that time.

Finally I submitted my laptop on 22 Aug 2009 for repairing with the following defects for repairing and from there started my painful numerous visits/calls to HP

Date Ticket no Problems
22 Aug [protected] 1. Cracking noise from speakers
[protected] 2. Few more bright dots on TFT/Screen
3. DVD Drive was not working from last few months
4. Hanging during operation

As the part of process, they informed me after 2-3 days thru call that parts needed have been ordered and they will update me about the status on next call.

After few days, they confirmed that they have replaced my speakers and drive and another part ie TFT panel is yet to arrive and they will inform me on call. After waiting for few days, calling many times on service center, they asked me to collect the laptop and use it as they are also not sure how much time this will take. For system hanging problem, they restored my system to factory defaults. I collected the laptop and started using it. After a week I got a call from center to submit the laptop for TFT panel replacement. I submitted the laptop and when I went to collect it after 2-3 days, I found they replaced it with a panel with no mic and web cam. After lots of argument they finally admitted that my original TFT had inbuilt mic and webcam. Center in charge Ajay Pandita advised me to submit the laptop and assured me that he will get it delivered on my address after proper replacement. From this point, I visited service center around 12-13 times for following this. They replaced my TFT 5-6 times, every time with wrong ones .. one time they replaced with some Non-Brighta view screen, one time with scratched one, one time with screen with patches, one time with some used TFT. During this period of 45 days, I used my laptop for 7-8 days and again got replaced my DVD drive for the same not detection problem. Finally they gave me a replacement screen which is not at par with the original one but better than the previous ones. I was so frustrated with this back and forth that I decided to go with the one which was available that time. Finally before delivery they decided to kept my system for thorough checking for 2-3 days.

After 1-2 days they called me for recovery disks as during the restoring process, my laptop got stuck and they needed recovery disk to reinstall OS. I gave recovery disk available with me. After 2 days, I got call from service center saying that those recovery disks are corrupt. They forced me to either purchase a new OS for Rs 4,000/- or take away the laptop is that condition and write to help desk for new set of recovery disk. Again on arguing on this several days, they finally agreed to arrange a recovery disk for me. They took their time and called me after few days that they have arranged a new disk and I can come to collect my laptop tomorrow. Next day when I reached there to collect laptop , a surprised came across me. The new set of recovery disk is giving blue screen dumps on installation. So they apologized me for this and promised to give me a standby system to work on till the time my laptop comes in working condition. As promised, they gave me standby laptop. After number of follows up visits/call, they informed me that my laptop’s mother board is faulty and need to be replaced. They ordered the motherboard and asked me to wait for another few days. After a week, they called me that my laptop is working fine and its under testing. I went to collect my laptop after 3-4 days and found few window’s applications was not working. They admitted it and asked me to come back after their call. They called me after few days to come and collect the laptop. During this period, I called Mr Raina, one level up escalation point for this and he assured that my laptop will be delivered soon and he will look after my case personally.

Finally I got my back on 20th Dec 2009 ie after 4 months from date of first delivery for service and after expiration on extended warranty.

After a week, I again visited the same service center to get my DVD replaced as the DVD drive’s cover was not closing properly so they replaced it with another one immediately. I thought my painful days were over but this was not the case. Again in January 2010, I visited the same service center for same old DVD drive problem and multiple while patches on TFT screen. Just in months time, lots of white patches appeared on TFT screen. Center in-charge Mr Ajay Pandita, initially refused to listen to me on the plea that my laptop is out of warranty but finally after lots of arguments and seeing the genuineness of case, replaced my DVD drive immediately and assured me that he will take my TFT case forward for approval and till the time I can keep using it.

Again in Feb 2010, suddenly display of my laptop turned blank while working. I took my laptop to nearest service center and found that display (NVIDIA) on motherboard gone faulty causing display failure. Computer vendor informed me that HP has recalled lots of laptops globally with NVIDIA chips for the same failure. I researched on internet and found that HP has in fact recalled lots of products with NVIDIA chips and motherboards from vendors in India also. So I decided to contact same service center for this. By the time, center in-charge Mr Ajay Pandita was shifted to some another location of RT Outsourcing. I contacted new center in-charge Mr V Sundar regarding this problem. He simply refused to listen to me by saying that my laptop is out of warranty and he cannot do anything. I tried a lot to convince him that same center has replaced my mother board 2 months back and chances are that they might have replaced it with the defective one. He checked his system and refused that there is no entry in the system for this replacement. He checked my laptop for service tags and confirmed that in none of the tickets mentioned on laptop’s back, system board replacement is covered. Also he said that there is no connection of OS installation failure with motherboard. I was shocked to listen to this. I called Mr Satya, the service engineer who was handling my case to verify about my mother board replacement. He started talking here and there about mother board but didn’t accept the replacement. Left with no choice, I called Mr Ajay Pandita from there and tried to make him recall about the replacement. After trying for around 1 hour with number of calls to Mr Ajay, Mr Neeraj & discussion with Satya, Mr V Sundar agreed that there is a ticket under which my laptop mother board was replaced and neither this id was mentioned on laptop’s back nor linked to other parts replacements. He took my laptop and assured to take this forward for approval. Finally I got a call from center after 3 days, confirming mother board replacement acceptance and asked me to collect the laptop after 2 days. As asked, I went to service center to collect the laptop and found laptop working and in good condition. I asked Mr Sundar about the status of TFT patches case (for white patches). He said there is no such log in system and these white patches are not covered under warranty and are customer induced damages. Again, I explained him that these dots are present since installation of this TFT and Mr Ajay assured me that he is taking this case forward for approval. On this, Mr V Sundar assured me that he will discuss case in some meeting and update me on this. I collected my laptop on 25th Feb from center with TFT issue pending. Again I visited center after few days and Mr V Sundar confirmed that as this case has been rejected and TFT cannot be replaced.

I was so much frustrated with these visits/calls that I no more wanted to follow on this TFT issue and started using it as such, as my personal work affected a lots on account non functioning of laptop during the last 5 months.

But again on 28nd March 2010, while working, when I was required to copy some files from CD, I noticed that my laptop was not detecting my DVD drive. I tried a lot myself to fix this issue like restoring my system to old configuration but all in vain. Infact BIOS is also not detecting DVD drive. The same DVD drive detection problem is back. This time I lost patience but do not want to visit same service centers.

In a nut shell, during the warranty period I got my DVD drive replaced around 10 times for the same problem of non detection of drive even in BIOS, so it seems like
1. There is some serious issue with the laptop since purchase and HP is not addressing it
2. No quality control as to replacement of products (replacing old, defective parts – case of defective TFTs, faulty mother board with major product recall which even a small town vendor is aware of)
3. Incompatible staff/not aware of various product models (case of replacement of TFT without web cam/Mic, not able to differentiate between brigthaview, non brightaview screens)
4. Lack of audit trails/quality control checks at service center (replacement of mother board – major component of laptop without service tags/links to machine)
5. Procrastinating attitude of staff/center in charges – (case of deferment of replacement of defective product till last of warranty like in case replacement of TFT)
6. Not well equipped - Service center are not equipped with proper set of basic resources like take case of arranging OEM OS.. they took 1 month just to arrange a media for OEM OS.

Apart from bunking my office number of times just to visit service center as timings of service center and my office working hours (9:00 am to 5:30 pm) are same , spent thousands of rupees on cyber cafés just to complete my personal work, lost lots of data during transferring of files from this machine to that machine, required to purchased portable HDD of Rs 4,700/- to keep data safe, and as I’m Chartered Accountant by profession and is using laptop for personal part time practice work, lost around Rs 50,000/- of professional fees which I would have earned during my peak season of earning ie from Sep to Nov.

After numerous of visits/calls to service center in last 6 months, my laptop is still in the same state
1) Not able to detect the DVD Drive
2) White patches on TFT panel (Worst than my original one.. I’m regretting for asking service center to change it)


Vivek

Greetings,

My name is Twinkle and i got an HP laptop from Voice Commune run by Mr.Biplap Chanda in Dimapur, Nagaland.I purchased the laptop on 16th june 2009 and the very next day came to know that the left button on the touch pad isnt working.i called up Mr.Biplap and he send an engineer of his to my place to rectify the problem.He said it needs to be sent to the hp service centre in guwahati.He returns me back my laptop in December 2009 after much telephonic fights and arguements.Mean while he gives me a Lenovo laptop which was no good either as it got crashed every now and then.Even after he returned my Laptop in December its screen started flickering and now the entire display is off. When i called him up for further enquiry he behaved in a very shrewd manner and used words that one should never use to a customer. Moreover he demands that the warranty period of the laptop is over and further charges will be extracted for the service.

I dont think such a consigner is good for business and i have hardly used the laptop after purchase. This is a serious request towards the hp management to look into.Please do the needful ASAP.

This complaint is with regards to my faulty Compaq Laptop (CQ40) and the pathetic service I have received from HP Call/Service centre.
I bought a Compaq Presario Laptop from EZONE, Mumbai on 18th March Model No.********40T8.
My Laptop has a display problem, as some lines have appeared on the display monitor on the lower bottom of the screen. I have been facing this issue since January 10.
I contacted the customer service centre over the phone vide mobile phone in the month of January 10 explaining two problems & also gave him my model number of the Laptop.
1. The Display Issue
2. Windows stops functioning whenever I try to run a movie
Kindly note that I didn’t receive any customer complaint number at this call, also I was unaware that a complaint number was to be issued.
The HP agent suggested that for the second problem that I reload the windows from my recovery disc and for the first problem visit a service centre.
He gave me addresses of 4 centres.
1. Jaynagar 3rd Block
2. Koramangala- behind HDFC bank
3. Indiranagar above More Super Market
4. Maha Electronics - Indiranagar
As I had just shifted to Bangalore at that point and I found it extremely difficult to locate the HP Service centres.
I visited the Jaynagar Branch, where the waiting time was very long, so I had to leave before my turn came.
I visited the Koramangala Centre, where they said that they do not repair Compaq Presario laptops but only normal HP laptops.
Finally I managed to locate a Indiranagar Branch above More super-market, where they informed me that my warranty period had expired, I requested them to consider my case explaining the difficulties I went through locating centres. They asked me to visit MAHA electronics.

At MAHA Electronics despite explaining the situation they refused to consider my case as the warranty had expired & connected me to a lady called Swati of some Technical Support. She obviously refused to help & consider my case.
Here to my utter surprise I came to know that none of my complaints were logged & that even my call of today afternoon at around 3.00pm was also not logged in your records. What was even more surprising was, even my visit to the HP Sakinaka Service Centre in Mumbai regarding a Windows Software Problem which I faced two months after I purchased the Laptop is also not in the records.
Since the agent didn’t give a complaint number for my call in January so conveniently the Technical support said that I didn’t call & even if I did then I didn’t give my Laptop details.

My experiences with HP Compaq product & its services has been despicable and considering the circumstances through which I have been put through I have no intention of repairing this Laptop which is little over a year old. I sincerely expected a lot more of Hp/ Compaq, but I have been sorely disappointed.

Irate Compaq Customer