HP India Complaints & Reviews

Compaq — Product Not Received

I have booked COMPAQ water Purifer at VASAI (West) Thane, on 14.01.2009, and I made payment by HSBC Ceedit Card, But till today I had not received the Product - (27.01.09)

Name of EUREKA FORBES REPRESENTATIVE - Mr.Chandan Pandey Code No - 9005616,

He told that I will get the product by - 15.01.09, As on today No Response from him.

Please Clear the Issue.

Compaq — Poor Product and Service

I had purchased a Compaq Presario Notebook (CQ40-425TU). Just one month after the purchase, the screen of the laptop started giving problems. As the laptop was within the guarantee period, I took my laptop to an HP Service Center at Kolkata. They said that when they might take around 10 days for repairing my laptop.

After 15 days when I gave them a call, they said that the company had not yet confirmed whether or not my laptop was within the guarantee period, so they have not received the spare part yet. They kept saying this for the next 15 days. After 30 days, they finally said that the spare part will be arriving shortly. On the 35th day, they called and asked me to collect my laptop. But when I went there to collect it, they said the laptop is 'almost ready' and would take 10 more minutes. And they finally returned my laptop after I waited there for around 1 hour.

I am extremely disappointed by the products and services of HP. I would advise everyone never to buy an HP product.

HP — faulty product delivered

I purchased HP pavillion dv6 laptop on march5, 2011. the laptop has so many issues. It freezes at every single click, it's processing is so damn slow. when i called customer care, they asked to follow their stupid troubleshooting steps which is so time consuming and refused to send technician for the same. then, the laptop came up with motherboard issue for which the technician came and replaced the motherboard in 20 days of my purchase of the laptop. the technician also mentioned that the operating system and the touchpad drivers are not installed properly in the laptop due to which it freezes and i need to get them reinstalled. he refused to do it himself as he was in hurry and asked to come back and got y previous complaint locked himself without resolving it. when i called customer care again, they said that i need to file a complaint again to get a technician. when i try to delete a folder, it gives an error that the folder cannot be deleted due to I/O device error and hangs my system after which the only option left with me is to hard reset the unit. i am so fed up o[censored]sing this laptop. i wish i old have purchased a second hand laptop instead of wasting rs40000 in purchasing this one as this laptop is even worst than a second hand laptop. HP sucks! i wish i can get my laptop replaced.

HP Laptop — WORST HP service

Never buy any HP product ,worst worst service,If there is any small problem you need pay full amount for that.

I have some question to HP team ,i posted no of times but never got reply.

I requst all the people don't buy any HP product if you already buy and if there is any problem don't go HP service center becase they very big quotation than acutal product, any qusetion ping me :[protected]@gmail.com

1) Why HP is not repairing the product instead of simply replacing the product.
In my case the they are saying we don't know functionality of LCD screen
that what we just replacing instead of repair.
2) It is more than 70% of product cost ,How customer can through away the
particular part even 99% is fine.
3) It is just cheating of the customers and regaining for selling of your products
again and again

u r right...hp service is the worst in indiia..hp products ae worst.. spread this word... we shdnt buy hp..

HP Laptop — Worst ever services seen

Since day one of purchase of laptops i am crying out litterly....
mini laptop damaged.Initially bad sound was coming out of it with kind of sparking on screen and now window is corrupted.Unfortunately this laptop was also of HP.Please find below the details of the laptop :
Model :HP Mini Laptop 110-1001TU
Sr. No : CNU9192NSH
PRODUCT NO. : VA678PA#ACG
Purchase Date : 11/07/09
Before also there was some problem(Complain No. : CCHSAP222680 on 27th July,09)
nternet application<LAN/Wireless>is not working on the laptop repaired by your services network.Driver for both applications are not been installed.After trying lots of time still the problem is there

sir/madam since i have given my pc for service on the mentioned date[protected] but till date i have not been given proper service.Thanks

HP Laptop — worst customer service

Hi my name is Pushpa Sahani. I bought HP laptop model no. pavilion dv6 now I am getting problem with speakers and it’s been just 1 month i bought this laptop. I tried to watch one movie after downloading but during watching the movie voice started breaking up, i thought there is a problem in movie which i downloaded but it happened with another video and now there is no voice at all but i can hear voice from my headset. I called customer service regarding this complaint but Hp customer service its worst customer service i have ever seen. they asked me so many question to which i gave answers also and at the end they asked me that which media player are u using, I told them that i am using VLC but after hearing this thing they were too rude on the call and informed me that it’s not going to cover under warranty because HP laptop is not supporting VLC. I told them that there is nowhere i can find this information in the manual and CROMA STORE also did not informed me about this thing so now i do not have any options rather than expending some more money so please do needful for me.

Thanks,
Pushpa Sahani.
Email: [protected]@yahoo.co.in

Totally agree with you there is always a huge difference in cost of products, it is cheaper in market as compared to direct sales, secondly HP rarely provide you redeemptions

I completely agree with you

i also have same problem i fully agree with this issue i have got lcd after 5 month and with a MRP sticker of Rs 11000 .it is really disgusting.

Even i bought the same model from STAPLES, Bangalore. Within 7 days I also faced the problem with battery charging and the total backup is less than 1 hours. But at the time of purchase i was told that it will give 3 hours and 30 minutes of backup.
And while charging most of the time it shows plugged in, not charging. I went to the service center and told them the issue. They said it's not an issue but a feature. But I couldn't find this written anywhere. I don't know if this is a feature then why it is not mentioned anywhere.

I have purchased p1007 (VNFNX38212) on dated 24/08/2010. i have register hp warrant pack program - [url]www.hp.com/in/warrantypack[/url] for 3 year extended on 24/08/2010. I have not received copy of registration for my records. i am sending the details of my printer below
Product name: HP LaserJet P1007 Printer
Model name: CC365A
Serial number: VNFNX38212
I request to send the copy of registration on following e-mail address [e-mail][protected]@yahoo.com].

Kindly solve my problem .

Non receipt of the gift
Dear Sir,

I have not received my gift till now. Please consider the matter most urgent and serious. I will be sending mail . Neither you are replying to my mail nor updating the status on your site.i have already sended necessary document along with RS 9000 thousad D/D in jan 2010.
my produt serial no.CND9362MS5 and redemption code is XYGFW8ID74
I hope you will not induce me to approach the court of law for this matter.

Hi

I am also suffering from the same problem

I also didnt receive my LCD tv gift. It is ridiculous.

U can chk my details at 89ODD56UQU and can contact me.

I think if its going to continue we need to file soon a case together against them.

Seriouslt its more than enough.

Regards,
Arpit Arora

These people are fraud.
It is 420 and they should be sent to jail.
They withdraw money and enjoy the same at the cost of customers.
Maybe 1 out of 100 gets this product.

My item code CNU9314N1M has not been dispatched inspite of repeated requests for more than 4 months of my payment.
They have withdrawn payment of 9000/- with a written understanding that the product will be delivered within 4-6 weeks.
HP and this [censored] cell have connived together to cheat us by fraudulently withdrawing money against promises not to be kept and now not responding at all.
Some forums also highlight that when insisted upon these cheats send non wall mountable and cheap lcd instead of the one promised.
HP should be ashamed to let this happen.
This is my last correspondence prior to a legal notice.

Tarun Bhagoliwal
[protected]
[protected]@indradhanush.com

I am also suffering the same problem

I have not received my two years warranty and Norton internet security key till now.
Please consider the matter most urgent and serious.
Neither you are replying to my mail nor updating the status on your site.
I have already sended necessary documents.In Nov 2013.
My product serial No: 5CD3441182 And redemption code is: 6915126


Shiddalingesh.j.k
[protected]
[protected]@gmail.com

HP pavillion dv2000 notebook — Free gift

Redemption code:ULFPQID5RJ

I had purchased a new HP pavillion dv2000 note book from HP dealers in Siliguri in November 2007 and was supposed to get a hauppage TV tuner within 6 weeks,however 4 months having passed I have not received the gift inspite of submitting all documents to their redemption cell in Okhla,New Delhi.
It doesnt speak well for a company of HP's stature.

Sujeet Katoch
333,XIV/4,Akshay Tara Apartments
2 1/2 Miles, Sevoke Road, Siliguri
West Bengal - 734001

hp pavillion dv2000 — service centre fail to provide information

SUBJECT: LACK OF COMPLETE INFORMATION REGARDING HP LAPTOP WINDOW VISTA AT SERVICE CENTRE.

SIR,
I HAVE TO INSIST TO PURCHASE HP LAPTOP WINDOW VISTA BY THE DISTRIBUTIOR THAT THE SERVICE EASLY AVAILABLE AFTER SALE. HE ALSO ASSURED ME THAT EVERY INFORMATION THAT YOU WANT AVAILABLE EASLY WITH THE HP SERVICE CENTRE. SIR IT IS VERY SAD TO SAY THAT MOST OF YOUR SERVICE CENTRE ARE UNABLE TO PROVIDE INFORMATION REGARDING LAPTOP ESPECIALLY (WINDOW VISTA). I HAD PURCHASED WINDOW VISTA HP PAVELLION DV 2000 FOR RS. 48, 500/- FROM M/S. WAHI COMPUTER, SECTOR 20, CHANDIGARH.

IN THE BEGNING I HAVE TO FACE LOT OF PROBLEMS REGARDING LOADING SOFTWARE ON IT. CUSTOMER CARE ALSO COULD NOT PROVIDE SATISFACTORY SOLUTION. WHEN I CONTACTED YOUR SERVICE CENTRE THEY TOLD ME THAT WE HAVE TO CONSULT THE CONCERNED PERSON TO KNOW MORE ABOUT THE WINDO VISTA.

I HAVE VISTED 2-3 TIMES AT R.T RESOURCING, SECTOR-34, CHANDIGARH AS ADVISED BY R.T RESOURCING. THE PROBLEM WHICH I WAS FACING THAT SYSTEM WAS DECREASING ‘C’ DRIVE MEMORY DAY BY DAY. THERE WAS THE DIFFERENCE IN MEMORY CONSUMED IN ‘C’ DRIVE AND THE MEMORY USED IN HARD DISC. THERE WAS LOT OF DIFFERENCE . TOTAL MEMORY USED IN HARD DISC FOR EXAMPLE 54 GB, BUT IT SHOWS IN ‘C’ DRIVED ABOUT 30 GB. I WAS UNABLE TO FIND THAT WHERE THE COMPUTER STORE THE DATA AND WHICH TYPE OF DATA IS BEING STORED ON THE HARD DISC. REGARDING THIS I CONTACTED R.T RESOURCING, CHANDIGARH. THEY SIMPLY TOLD ME THAT THERE SHOULD BE VIRUS IN YOUR COMPUTER. YOU HAVE TO RESTORE THE COMPUTER. THEN I RESTORE MY COMPUTER AS DIRECETED BY THE SERVICE CENTRE. DUE TO THIS I HAVE TO LOST MY SOFT WARE LOADED ON THE COMPUTER. AFTER RESTORING THE COMPUTER THE PROBLEM WAS REMAIN SAME. I AGAIN CONTACTED AT SERVICE CENTRE. THEY TOLD ME THAT YOU HAVE TO LEFT THE COMPUTER WITH US. IT WILL TAKE AROUND 6-7 HOURS TO CHECK THE COMPUTER. THERE ARE VERY HARMFUL VIRUS.
BUT, I WAS ASSURED THAT WHEN I HAVE RESTORED MY COMPUTER, THERE COULD NOT BE THE POSSIBILITY OF ANY VIRUS ON MY COMPUTER. I DO NOT HAVE ANY TECHNICAL KNOWLEDGE, BUT I AM USING COMPUTER FOR THE LAST 12 YEAR.

I STUDIED LOT ON THE WINDOW VISTA AND CONTACTED ALSO WITH MY FRIEND WORKING AT DELHI AS A SOFTWARE DEVELOPER.
I DISCUSSED WITH HIM REGARDING THE PROBLEM. HE SUGGEST ME TO CHECK THE COMPUTER PROTECTION SYSTEM. HE ALSO HELPED TO FIND OUT THE PROBLEM. WITH THE HELP OF MY FRIEND I INDEPENDENTLY SOLVED THE PROBLEM.

IT IS VERY SAD TO SAY THAT PEOPLE WORKING AT SERVICE CENTRE AT CHD ARE NOT UP TO THEIR MARK. THEY DO NOT HAVE ANY EXTRA KNOWLEDGE. COMPANY SHOULD GIVE THEM TECHNICAL KNOWLEDGE BEFORE LOUNCHING THEIR NEW PRODUCTEDS. CUSTOMERS HAVE TO FACE LOT OF PROBLEMS WITHOUT PROPER SERVICE AFTER SALE.

IF I LEAVE MY COMPUTER AT THIS SERVICE CENTRE I CANNOT IMAGINE WHAT WOULD BE THE CONDITION OF MY LAPTOP. I WAS SURPRISED THAT THEY DID NOT HAVE THE BASIC KNOWLEDGE ABOUT NEW PRODUCT OF HP. HOWERVER, ALL THE HELP AND SUPPORT AVAILABLE AT THE HP SITE.


THANKS,

SUNIL DOGRA
H.NO. 214-B, LAHORA, CHANDIGARH -160014
MOBILE - [protected]

Resp. sir
i have the same(hp pavilion dv 2000) laptop as my web cam is not working properly i have been searching for the customert care centre in chandigarh from last one monthbut but still i m failed to find it so i would request you to please tell me the exect location of hp customer care i will be very thanful for you
vikram singh

hp pavillion dv2000 — for getting a free gift philips home theater system

Dear Sir,
This to inform you that I'm Akhil Sharma S/o Sh. Romesh Kumar Sharma C/o Sh. Sham Lal Sharma Address B-3 Bharat Nagar Jammu.Mobile No. [protected],[protected].Sir,I purchase a Hp Pavillion laptop nootbook on 29Dec 2008.From Agm Sales Cooration Shop No.38 A/2 South Block ,Bahu Plaza JAMMU PH[protected]& Mobile No.[protected]( Mr.Rakesh Gupta).When,I purchase the Hp Pavillion Notebook Product Redemption Code-PA3RNZC57J, at that time the offer was running that on the purchase of every Hp Pavillion Notebook you will get a free gift of Philips,5.1 Home Theatre System worth RS 10,500 (Model No.DSP 2200).The condition is printed on the pemplt is that after 6 weeks of the purshasing date this gift was handled to me,my purchasing date of loptop is 29 Dec 2009 as already shown,but this gift was not handled to till now.I have already paid the hainding charges RS 1499 in the shape of demand draft for this gift in the favour of "SOLUTION INTEGRATED MARKETING SERVICES PVT. LTD". payable at New Delhi.Sir I have already taught with Mr.Rakesh Gupta (AGM SALESCORP.)and Area Sales Manager Mr.Shahzad Ali of J&k Mobile No. [protected], & Mr.Rahul Wassan Area Sales Manager of Jammu Region Mobile No [protected],I have also taught many times with the redemption cell members but they did not response very well to me.
So, Its my hardly request to you please give me the right suggestion & tell me the right procedure by which i can taken my gift.Please Response as soon as possible.otherwise i regester a complaint to consumer forum against the hp company & the dealer from i purchased the laptop.So please response as soon as possible.

HP Pavilion Laptop dv2000 — Web cam

I'm using hp dv2000 from last week my web cam and finger print is not working but the IED light is on and display is not coming please tell me what i have to do. Can repair or have to replace?

my contact detail,

Fazmil Cassim
28/34, Mahawatta,
Mawanella,
Sri Lanka.
KE 71500

Mobile[protected]
E-mail- [protected]@hotmail.com

HP Compaq Presario — ABOUT THE MONITOR

I BOUGHT A COMPAQ PRESARIO PC, ABOUT 1 YEAR AGO .MY MONITER HAS AN INBUILT SPEEKER , IT WAS WORKING PROPERLY BUT SINCE THE LAST FEW DAYS IT IS MAKING A VERY HIGH PITCHED NOISE.PLEASE REPLY AND TAKE SOME ACTION TO REPAIR IT , MY PRODUCT IS UNDER WARRANTY PERIOD . MY CASE IS LOGGED ITS CASE ID IS -CA0954048.

Gift offered by HP not recieved yet
Dear sir,
I am a user of HP Probook Laptop (4420). but a gift offered by hp with the purchase of this laptop didnt recieve till now.
Name of Dela'r: Aastha Computer
Anjana Complex, N.B Road Tezpur
Cash Memo No:7602
Name : Dibya Shankh Sharma
Date of Purchase: 22/12/10
Product No: XU39+PA#ACJ

HP DESKJET f4288 All in One Printer — Printer Not Working

Dear Sir,
I purchased a printer HP Deskjet All in One 4288 on 02 Oct 09.
It is under the guarantee period of 01 Year. The printer is not working properly. I complained about this on the HP Service Center many times. They assured that the technician will visit on site. I have been waiting since 07 Jul 10. No technician turned on till date.

yes i am totally agree with mr. fazal shaikh, even i also facing similar problem with my deskjet F-4185 all in one printer. even though i have purchase the new colour cartridge ink level shown ZERO . when i have got in touch with my retail shop Raj Technologies Jawahar Nagar, Goregaon west- tel no. 28748637 / 28748636 . he said i have to go HP centre to exchange the cartridge.

And i am fed up with your Service centre as they are shifting / closing branches from mumbai city & the customer has to run around them for searching their branches. Do HP is not bother about the same ? what their service teams are doing or the company does not have any control on their franchises.

Surprisingly, the new branch of service centre, Redington india Ltd, Andheri, Te. No. 30893701 / 9 the cartridge dept. still not in place and more over they are not lifting the phone calls . Therefore i can not go their to check the status of Cartridge & its become pain for me.

I think company has more nos . of customers & they are not able to service them . Hence they should shut down the business and give it to their compititaor.

Jai hind, Jai maharashtra,

Sagar patil
Bjp Activist- [protected]

the same problem happens with me also, i have same the printer. Today i was use my printer 2nd time and earlier i print 1 page only of tasting. and here color cartiridge show 0% color so iam not able to get print.
i think HP sells defective products, these cartridges (color and Black) comes free with HP printer

not working please call me at [protected]

Compaq — charger

on 10 march 2010 my note book charger was got damaged it was in guarantee period more than30 days are over but till now i had not got from the company i have purchace it from DIGITAL ENTERPRISE MAIN ROAD SINGRAULI DIS. SINGRAULI 486889.pl.. lisine my view and do as early as you can...

LG — Redemption of gift

Hi,

I bought a LG refigerator in Adishwars show room on 8th April 2008 at Bangalore during LG 11th anniversiry celebrations scratch card offer.I got LG home theatre in that sacratch card.

To claim that gift everytime i am calling Adshiwars people but they are saying that till now they haven't received those gifts.I really do not understand it is a mistake by Company or dealers.

Please let me know the status of that gift or else i want to proceed consumer court on this.

please remember the dead line date to collect those gift was 20th May'08.



Please let me know if you need further deatails?



Regards,

Chandra

M:[protected]

LG Fridge — Scratch Card Gift

Dear Sir,


we have purchased LG Fridge on 8th Feb 2009 from Bajaj Electronics Panjagutta showroom they have given scrach card we have scrached and we got LG Mobile they asked us to submit the Address proof and id proof we have submitted on the same day but till now we have not received the Gift. When we contacted Bajaj Showroom no one is giving response.

Please look into this.


Regards
D S Bhargavi

Dear Sir,

I bought a HP Laptop on 30-01-10 from Compu vision Infotech, Bangalore, The redemption code is PESTZOKJ3F for LCD Screen TV . The DD for amount 9000/- is sent in the name of solutions integrated mktng svcs pvt ltd New delhi on[protected].along with the invoice no sticker sticked on the bill. But till now not there is no response.

DD No:vijaya bank/[protected]
Whenever i tried to contact redemption cell, the phone lines wll be always busy[protected].

HP Model:dv4-1506tx
Sr.NO:CND9490SXZ

Further if no respose comes from u or ur team, an initiation will be taken to take the legal action

Regards
Pravieen mariyappa