HP India Complaints & Reviews

Dear all

I have purchased a laptop of company HP COMPAQ model CQ40-732TU. Its sr no is CND0051MD8 on 24.03.2010 after that i went to out of station and while came back found that charger is not working. I found that the adoptor is not working my shopkeeper said that adoptor has broken as its pin is damaged. I was shocked. He insist me to purchase new one. Its realy shocking how it happens. Its my favourite and trusted brand. I found my self cheated company must do the needful sothat i feel proud to sugess to others for purchansing my favorite brand. I do job in a leading private sector bank. Hope that company will take the matter seriously.

yogesh kumar sharma

[protected]

Hi,

It is very embarrassing for HP-Compaq Customers that they don't provide service to customer under warranty.I purchased a HP Compaq C734 TU on dt. 14/09/2009 fro Delhi and I was facing some HDD problem in Feb10. I visited HP Compaq Service Center Gurgaon (RT Outsourcing) on 03/03/2010 and still i did not get my laptop back (01/04/2010) with repair. Reason behind is this that Dealer had purchased late from Distributor and HP doesn't authorized for repair that even I gave him original Bill with TIN No.

Now,Dear Customers, Please take Distributor Invoice ( Where from Dealer buys) before purchasing the HP Compaq Laptop. literally, I am frustrated from HP Compaq Service Center.

I would like to go for Consumer Court..Please help me how can i proceed steps for the same.

I have battery issue. Its working only when i keep it in chargin mode.
After removing the charger, getting shutdown within 5 or 10 mins.

I contacted all these people of HP, but none couldnt help, saying that "Battery serial number doesnt match with product number and they cant do anything"
==============================
[protected]@hp.com; jayakrishnan-m.nair; deepak-p.tantry; Ganesh, Selvaraj; [protected]@rediffmail.com; Siddhartha Reddy M; [protected]@mahaelectronics.co.in; mahalakshmi technologies pvt ltd
===========================
I suspect mismatch happened during shipment/sales department....
I dont manufacture batteries... i am bachelor staying alone in Bangalore.
I am ready for any inquiry...

latest complaint numbers are : [protected] and [protected]

i shall wait one more day...else i have to think some alternative action...
thanks!

I purchased HP Laptop from kruthikenterprises -jeevan bhima nagar- bangalore on[protected]
and send cheque to HP Redemption Cell along with other docs to avail the LCD offer.
They deducted 9000/= on 06Jan2010.
Since 30-March-2010 i didn't received LCD except they send me an email to wait ( for how long?)
Below is the mail send by them
___________________
Dear Sir/Madam,

We would like to inform you that we have received the claim documents at HP Redemption Cell on the below mentioned date and it is approved for the gift of Videocon Wall-Mountable LCD TV.

Claim Receipt Date: 04-Jan-10

The delivery of the gift would take 8 weeks from the date of claim receipt.

Please feel free to contact us for any further clarifications.

Product Serial No: CND94839Q3

Thanks & Regards,
HP Redemption Cell
A-2,First Floor
Okhla Industrial Area Phase 1
New Delhi-110020
Ph No.[protected]

________________

Can any body help me what i can do next,here to complain and how to get the money back

Thanks
Ramesh

Dear Sir,

Regarding aforesaid subject, I have to complain that :-

1. I have purchased laptop HP Pavilion tx1301 AU SR NO CNF73554BL bill no vc-210 dated[protected]. from Venus computers mandsaur (M.P.)

2. Again i have purchased the extended warranty of two years on that laptop Invoice no ST/2094/2008-09 dated 1-Oct-2009 from Enness corporation Bangalore, supplier reference no 200909 MADHU.

3. The wi-fi system of laptop was not working properly , so we sent the laptop at RT SERVICES indore through our vendor. The RT SERVICES changed the motherboard, but the Bios serial no was not updated by them, which resulted into improper functioning of recovery disc.

4. SO we sent the laptop, now to BUSSINESS AUTOMATION INDORE (the authorized service center of HP). for BIOS serial no updation and the Hinge tightening dated 18/01/2010 case id [protected].

5 After more than 1 month's period, the BUSSINESS AUTOMATION INDORE returned the laptop.they only tightened the hinge, but the BIOS serial no was not updated, also the laptop was physically damaged near Kingston lock, there were no rubber pads over the screw of screen, there were no cover of card reader, DVD-ROM tray was also damaged.


6. We talked Mr. Harish at BUSSINESS AUTOMATION INDORE regarding all these issues and the physically damage of laptop, he admitted that the laptop was damaged accidentally and he assured that he will resolve all these issues and he asked us to sent the laptop back.


7. After his conversation, we sent the laptop for the third time to BUSSINESS AUTOMATION INDORE,on 28/2/2010. and since then one month has passed but they are not responding properly and also denying the physical damaged of laptop by them.We have called them several times on phone through vendor " Venus computer"but no satisfactory assurance has been given by them.


8. I am feeling so much torchured mentally and I wonder that how the authorised HP service center( Business Automation -Indore) can be so unprofessional, Negligent and careless regarding the customer care and services.

9. Business Automations - Indore the authorised service centre represents such a big branded HP company & how their behavior can be so cheap & irresponsive.

10. I am so hurt & disturbed that i will never buy the HP product nor I will suggest , recommend anybody to buy HP products.

11. Now the request is that sir get my problem solved by any means & please get me rid of this mental harrassment.

Hope higher authorities will do something fruitful.


Copy To:

1. Venus Computers - Mandsaur
2. Friends Computers - Indore
3. Consumer Forrum
4. RT Services- Indore
5. Business Automations- Indore
6. HP Customer Care

With Regards,

Pradeep Kumar Sahani

Sunrise Institute of Computer Education
Opp. Shanti Raj Hospital
Station Road
Mandsaur - 458001
M.P.

DEAR SIR/MADAM,
I HAD PURCHASED A HP PAVILION DV2601TX SPECIAL EDITION ENTERTAINMENT LAPTOP ON 29/12/07 FROM A SHOP CALLED DEEKAY INTERNATIONAL,THANE FOR RS 49600/-. IT CARRIED A 1YR WARRANTY.IN JUNE 2009,THE LAPTOP STOPPED FUNCTIONING. THE PROBLEM WAS POWER ON BUT NO DISPLAY ON THE SCREEN.THE SAME PROBLEM IS BEING FACED BY MANY LAPTOPS OF THE DV2500 SERIES OF HP PAVILION . MY LAPTOP ALSO BELONGS TO THE SAME SERIES.WHEN I GAVE THE LAPTOP TO THE COMPANY SERVICE CENTER AT SAKI NAKA ON 08/03/2010,MUMBAI ,THEY RAISED ME A QUOTATION OF RS11560 FOR REPLACING THE MOTHERBOARD.THE COMPANY HAD REPLACED THE MOTHERBOARD OF SOME NOTEBOOKS WITH THE SAME PROBLEM FOR FREE .BUT WHEN I ASKED THEM FOR THE SAME THEY TOLD ME THAT MY LAPTOP DOES NOT COME IN THE LIST OF LAPTOPS WHICH THEY ARE REPAIRING FOR FREE .IF ITS THE FAULTY MOTHERBOARD AND IF MANY CUSTOMERS HAVE FACED THE SAME PROBLEM WHY SHOULD THE CUSTOMERS CHANGE THE MOTHERBOARD.I HAD PURCHASED IT FOR RS50000/- AND NOW THE COMPANY IS ASKING ME TO SPEND ANOTHER RS12000/- IN JUST ONE AND A HALF YEARS O[censored]SE . I FEEL CHEATED BY THE HP COMPANY .SO I PLZ REQUEST YOU TO LOOK INTO THE MATTER AT YOUR EARLIEST AS MY LAPTOP IS STILL LYING WITH THE SERVICE CENTRE.

Dear Sir,

I had purchased HP laptop on 10th January 2010. There was promotions during that time. The promotion was 22" Videocon LCD by paying addtional Rs9000/-. I had registered on their site i got the redemption code ie(CYF16XADAZ). I have still not received any feed back from them. Please look in to the matter at the earliest.


Regards,

Nilesh. Kukadal
0-[protected]

My name is Danish khan. I purchased an HP laptop from lucknow dated 2nd July 2007.The dealer is Sigma Traders at Lalbagh in Lucknow.The details of the laptop are as follows:
Model : dv6314TX
s/n : CNF7201HYZ
P/N : GJ154PA#ACJ
The problem that i am facing is that my laptop always overheats along with the adapter and makes a very strange kind of shrilling noise. The noise is made by the adapter as well. Also the lcd screen always blacks out and flickers i.e., Flashes intermittently .This happens mostly during the charging process. To correct the flickering I often have to move the lcd screen to and fro (bend a little forward and backwards again).This severely hampers my performance at work. Please provide me a solution.Neither the dealer nor the company has provided any support as yet.My little research on the internet tells me that hp pavillion dv6000 series laptop had defective video cards and display screens. My contact details are as follows:
Mob no:[protected]
Email : [protected]@gmail.com

dear sir

i just want to inform all users and Hp India high authorities that when we want to replace faulty HP toner then replacement department ask for the formalities and when we fulfill all the formalities then they said that the toner is not in their stock and collect after 7 to 10 days. please note what i want to say that replacement department has the setting with some people who replace the refilled toners.They replaced him the sealed toner immediately and when we asked him the sealed toner then they say that it is not the rules of HP india. i have the proof. i know the name of guys in Hp india who is doing these type of business last so many years and i also have the name of bossiness man who is doing this. if Hp india want to talk with me pls mail me.

I HAVE PURCHASED A HP LASER JET P1007 FROM MODCARE ENTERPRISES NEHRU PLACE-NEW DELHI DATED 22/10/2009 OF 1 YEAR WARRANTY PERIOD.THIS PRINTER IS NOT WORKING PROPERLY ITS PRINTING WORK DUE TO CERTAIN REASON OR MAY BE ITS TEFLON PROBLEM.KINDLY ASSURE ME WHAT IS THE REASON BEHIND THIS.

I have purchased 1 compaq cq61 laptop from hp dealer, As per there scheem i have register for samsung 22'' wall mount tv and paid 9000/- to solution intigrated pvt ltd via DD and send it to HP Redemption Cell
A-2,First Floor
Okhla Industrial Area Phase 1
New Delhi-110020
Ph No.[protected]
and received confirmation on 4 jan 2010 for my ut till date i have not receive any thing pls help to release my tv and take nesesery action against hp OR CONSIRN PERSON BECASUE THERE CUSTOMER CARE ALSO NOT RESPONDING AT ALL

WAITING FOR YOUR REPLY

Dear,
All

I am Syed Omer Quadri from Signspace, Hyderabad. Running a small scale business of Printing, on 18 of august 2009 I purchased a HP Designjet 5100
5 feet Printer from the HP Authorised Agent in Hyderabad for Rs. 5,40,800 only/-
Initally the Machine worked very fine but last month i faced some problem with the Printer heads, when i called up the agent he given me the service centre address which is located at Paradise, Hyderabad. I went to the Service Centre and given details about the printer heads, one of the H.P Employee named Abhisheik took the heads and Checked in Some Machine & informed that all the three Heads are under warranty and will be replaced with in Max of 4 Days after that the Drama Started when i called up after 4 days first of all no body bother to pickup the phone after repeated calling some one lifted the phone and informed Abhisheik is not available i said ok, no problem i asked can you give me the Status of the three heads as an unauthorised person he informed i don't know anything. After 3 or 4 days I got Abhisheik on line when i asked the status he said sir i have already sended your Printer heads to Delhi for replacement as auditing is going on their is some delay but he assured me i dont have to worry 100% the heads will be replaced although their is a big business loss i said ok i will wait. every time when ever i called up i have received some or other rubbish excuses after more then one month when i called for followup Abhisheik responded me that the heads has been rejected i asked why, he is unable to give me any proper explination then i said as heads are under warranty i don't need any rubbish explination i want the replacement, then he gave me an email id of some Pradeep Yadav (pradeep.[protected]@hp.com) & said he is incarge of Delhi Service Centre, when i asked the contact no of Mr.Yadav he refused to give, when i Mailed to the concerned person on 5th march, no responce. Then again i called up Absheik & informed him i have not received any responce again he gave me another email id & said this is escallation team email id(indiaarc.[protected]@hp.com) i have escalated the same matter again till date no responce.

I want the help of Media to expose the Poor and unauthorised service by one of largest leading company in the world.

Regards
Omer.
[protected]

my monitor is not working properly brightness is dim and my left speaker is not woking.i was complaint in customer care center before five or six month but no response .your company engineer call me and said sir i m coming on saturday but he was not came in six months so i have a last option is consumer court wht can i do tell me

my case id is =CA0861055
my mobile no is = [protected]

contact me soon....on my mobile
thank uu

I have brought a Brand New HP F4288, in November 2009, it has been hardly 2 months. It has started damaging my cartridges because of defective printer supplied by HP and thier dealter network. I have showed four damaged catridges to the service center. Even after showing proof, HP and thier service center has is unwilling to accept the proof. Nominated Service center of HP talks very rudely to customer, not willing to test the problem, and gives silly excuses such as direction of the printer not correct, paper you can only use HP. HP service center is also unwilling to show thier test front of customer. HP goes so far that they ask Catridges from Customer to test thier faulty printer. HP goes to that extent that it askes customer to due a Test strategy such keep track no of printouts from last damaged catridge to the new one. More they blame thier catridges are faulty and then ask customer to contact other department. Since the catridges are physical damaged by printer, HP say physical damage catridge are not covered. There is no replacement provided by HP and unwilling to provide warranty though printer is faulty. Customer is made football between Customer Care HP and Service Center. Each one is blaming each other for not taking responsibility. This is worse service I have received from HP. I have already spent Rs850 per black catridges, which is almost 3400Rs same cost at which I bought the printer. This is HP cheat's customers. I Suggest all customer to never buy HP products. There are better companies like Canon or Epson, which are better in service and product quality. I have had fantastics experience with DELL, Once I have explained the problem, they immediately replace the parts if proof shown. HP is has the poorest Service Network and a bad Customer Care center. The Customer Care center just acts as a receiptionist.

Dear Sir/Maidem I am bittu Kumar i Purchesing a Hp PhotoSmart Printer From Nehru place
but That Printer is Pepar Feeding Problem




Name:> bittukumar
addess:> 1439/old Court Compound Kashmere Gate Metro Station Delhi -110006

While living in Qatar we bought a new HP printer/scanner/copier. Then we moved to the UK. Surprise. The ink cartridges that are sold in the UK do not work in the printer. The PC simply displays the message “The ink cartridge is not compatible with the printer”.

Don’t even try and figure out from the owner’s manual why the cartridges suddenly turned “incompatible”. It is not there. After many phone calls and e-mails I found out that HP regionalizes its printers and ink cartridges. You have to buy ink cartridges in the same region as where the printer was purchased. The cartridges are exactly the same. But the serial numbers are different and the little computer chip in the cartridge convinces the PC that the cartridge is not compatible.

Has any sales person told you that the HP printer that you are about to buy will explode in your face if you dare to take it over the border? Have you seen this message printed on any HP packaging or promotional items. No. Not even in the current TV commercial in the UK where HP brags about how economical its printers are is it mentioned that you can only “print where bought”. Can you imagine this? The camera that you bought to take your Red Sea vacation pictures does not work with batteries or memory cards that you buy in Egypt.

HP eventually agreed to re-regionalize the printer so that I can use it in the UK. But only if I buy a £15.00 service voucher. That is almost what a new printer costs! I bought a Canon yesterday for £22.00.

I will obviously never again buy an HP product. Their policies are wicked and their customer service sucks. You cannot post just any complaint on their web site. Oh no. They give you a list of things to complain about.. And if you phone the help line, and manage to get through, you talk to a bloke in Cape Town (no joke) who can hardly speak English.

Dear Sir,

I have HP Pavallion laptop DV4 1133TX. Laptop was submitted to M/s Simtech Conputronics Pvt. Ltd, Authorized Service centre of HP on 14/11/09 for replacement of Heat Sink part in Laptop. My laptop was under waranty and was to be repaired free of cost. I got my laptop back on 27/11/09. No one could think that Authorized service center may play with your trust. They have taken away my 1 GB RAM Module while handing over the laptop to me. As I am not a computer savy I didn'd came to know about the lost RAM. It was after one week that I came to know from my brother that 1 GB RAM is missing. I rushed to M/s Simtech Conputronics Pvt. Ltd, to check whether 1GB RAM was not working or what. They told that 1 GB RAM module is missing. I had continuous talk with Mr. Jashmin Joshi of HP and Mr. Mohan of M/s Simtech Conputronics Pvt. Ltd. The problem couldnot be resolved by them and they suggested my to buy another 1 GB Module at discounted rate of Rs. 3000 which is additional cost for me. Kindly help me to get my 1 GB RAM module back at the earliest

I bought a [HP v3424au] laptop 2 years back at 35,000 rs.just recently laptop display crashed. so I went for a hp care for inspection.they told me that it is motherboard problem ,so I have to pay 10,000 rs for new motherboard[my laptop is out of warrnaty period].

*********
=> Then I have a detailed conversation with HP customer care [no 30306363]..they told me some shocking facts..

1.HP executive told me that there is motherboard quality issue in some batches of HP laptops..they got many motherboard failures reports of the same type.HP ppl admitted that there is serious motherboard quality issue in some of the batches of laptops.
2.now they r asking me to pay 10,000 rs more for new motherboard ..that too they will only give 90 days warranty .

wow. first provide faulty motherboard than ask me to pay 10,000 more..

3.look what bizarre thing..HP has supplied me defective motherboard laptop[ HP also admitting it].
and asking me to pay 10,000 for new one[ saying that ur laptop is out of warranty]..

*********

=> Guyz with HP laptop advised to go for the motherboard inspection as early as possible..and replace them within the warranty period..

My laptop's dispaly has gone. As per the manual available online, it is an BRIGHT VIEW LED display. I had taken it to the service center in my city. I was told there is a physical damage and crack in the LCD and liquid has spread.My issue is if my laptop has LED display as per HP's online manual, how can my laptop have LCD display.If I am not wrong LED is Light Emitting Diode and doesnot have any liquid.Your specification should be more clear and not creating ambiquity/ misguiding the customer.Also, without dropping and putting pressure on the laptop, how can the liquid spill and LED crack if at all it has happened. I was told by one of HP's customer care executives that this also happens due to temparature change and if that is the reason, should it now be covered under warranty and not considered as a CID because a customer doesnot control the temperature.

Had it fallen, there should have been scratches which is not there on the screen and only a black spot is visible even when I turnoff the laptop..I have heard lot of complaints about HP's display going off after it happened with my laptop, else I would have not bought such an expensive laptop and pay for the repair myself after the product being in warranty.WIth such a huge brand name of HP, I never expected this kind of after sales service.

I am hoping to get some relief from HP's end and my expectations are not shattered. PFA the snapshots of the laptop screen. I request the HP support team to revert asap to aid me in taking necessary actions quickly.

We bought a HP Printer F4288 (All in one) on 25th June 2009 from a reputed dealer in Chennai. We printed around 10 copies. Then the ink exhausted. Similar printer cartridge of Cannon worked for more than a year for hundreds of pages. HP displays that their introductory cartridge will come for only a few copies, when we use the printer. They have not mentioned the minimum number of copies. This results in the loss for the consumer, money and time. Had they informed this before we buy, we would not have bought this useless HP printer cartridge related printer. We are fools to buy this HP printer. This new HP printer, we may have to throw into a dustbin to save our valuable time. If HP knows the rights of consumers' rights let them replace the cartridges which will come for a minimum number of copies. Further paper movement is also jerky. Cartridge manufacturers must be mandated to display on their product the minimum number of assured copies. Buyers, please, beware of these facts.