HP India Complaints & Reviews

dear sir

i just want to inform all users and Hp India high authorities that when we want to replace faulty HP toner then replacement department ask for the formalities and when we fulfill all the formalities then they said that the toner is not in their stock and collect after 7 to 10 days. please note what i want to say that replacement department has the setting with some people who replace the refilled toners.They replaced him the sealed toner immediately and when we asked him the sealed toner then they say that it is not the rules of HP india. i have the proof. i know the name of guys in Hp india who is doing these type of business last so many years and i also have the name of bossiness man who is doing this. if Hp india want to talk with me pls mail me.

I HAVE PURCHASED A HP LASER JET P1007 FROM MODCARE ENTERPRISES NEHRU PLACE-NEW DELHI DATED 22/10/2009 OF 1 YEAR WARRANTY PERIOD.THIS PRINTER IS NOT WORKING PROPERLY ITS PRINTING WORK DUE TO CERTAIN REASON OR MAY BE ITS TEFLON PROBLEM.KINDLY ASSURE ME WHAT IS THE REASON BEHIND THIS.

I have purchased 1 compaq cq61 laptop from hp dealer, As per there scheem i have register for samsung 22'' wall mount tv and paid 9000/- to solution intigrated pvt ltd via DD and send it to HP Redemption Cell
A-2,First Floor
Okhla Industrial Area Phase 1
New Delhi-110020
Ph No.[protected]
and received confirmation on 4 jan 2010 for my ut till date i have not receive any thing pls help to release my tv and take nesesery action against hp OR CONSIRN PERSON BECASUE THERE CUSTOMER CARE ALSO NOT RESPONDING AT ALL

WAITING FOR YOUR REPLY

Dear,
All

I am Syed Omer Quadri from Signspace, Hyderabad. Running a small scale business of Printing, on 18 of august 2009 I purchased a HP Designjet 5100
5 feet Printer from the HP Authorised Agent in Hyderabad for Rs. 5,40,800 only/-
Initally the Machine worked very fine but last month i faced some problem with the Printer heads, when i called up the agent he given me the service centre address which is located at Paradise, Hyderabad. I went to the Service Centre and given details about the printer heads, one of the H.P Employee named Abhisheik took the heads and Checked in Some Machine & informed that all the three Heads are under warranty and will be replaced with in Max of 4 Days after that the Drama Started when i called up after 4 days first of all no body bother to pickup the phone after repeated calling some one lifted the phone and informed Abhisheik is not available i said ok, no problem i asked can you give me the Status of the three heads as an unauthorised person he informed i don't know anything. After 3 or 4 days I got Abhisheik on line when i asked the status he said sir i have already sended your Printer heads to Delhi for replacement as auditing is going on their is some delay but he assured me i dont have to worry 100% the heads will be replaced although their is a big business loss i said ok i will wait. every time when ever i called up i have received some or other rubbish excuses after more then one month when i called for followup Abhisheik responded me that the heads has been rejected i asked why, he is unable to give me any proper explination then i said as heads are under warranty i don't need any rubbish explination i want the replacement, then he gave me an email id of some Pradeep Yadav (pradeep.[protected]@hp.com) & said he is incarge of Delhi Service Centre, when i asked the contact no of Mr.Yadav he refused to give, when i Mailed to the concerned person on 5th march, no responce. Then again i called up Absheik & informed him i have not received any responce again he gave me another email id & said this is escallation team email id(indiaarc.[protected]@hp.com) i have escalated the same matter again till date no responce.

I want the help of Media to expose the Poor and unauthorised service by one of largest leading company in the world.

Regards
Omer.
[protected]

my monitor is not working properly brightness is dim and my left speaker is not woking.i was complaint in customer care center before five or six month but no response .your company engineer call me and said sir i m coming on saturday but he was not came in six months so i have a last option is consumer court wht can i do tell me

my case id is =CA0861055
my mobile no is = [protected]

contact me soon....on my mobile
thank uu

I have brought a Brand New HP F4288, in November 2009, it has been hardly 2 months. It has started damaging my cartridges because of defective printer supplied by HP and thier dealter network. I have showed four damaged catridges to the service center. Even after showing proof, HP and thier service center has is unwilling to accept the proof. Nominated Service center of HP talks very rudely to customer, not willing to test the problem, and gives silly excuses such as direction of the printer not correct, paper you can only use HP. HP service center is also unwilling to show thier test front of customer. HP goes so far that they ask Catridges from Customer to test thier faulty printer. HP goes to that extent that it askes customer to due a Test strategy such keep track no of printouts from last damaged catridge to the new one. More they blame thier catridges are faulty and then ask customer to contact other department. Since the catridges are physical damaged by printer, HP say physical damage catridge are not covered. There is no replacement provided by HP and unwilling to provide warranty though printer is faulty. Customer is made football between Customer Care HP and Service Center. Each one is blaming each other for not taking responsibility. This is worse service I have received from HP. I have already spent Rs850 per black catridges, which is almost 3400Rs same cost at which I bought the printer. This is HP cheat's customers. I Suggest all customer to never buy HP products. There are better companies like Canon or Epson, which are better in service and product quality. I have had fantastics experience with DELL, Once I have explained the problem, they immediately replace the parts if proof shown. HP is has the poorest Service Network and a bad Customer Care center. The Customer Care center just acts as a receiptionist.

Dear Sir/Maidem I am bittu Kumar i Purchesing a Hp PhotoSmart Printer From Nehru place
but That Printer is Pepar Feeding Problem




Name:> bittukumar
addess:> 1439/old Court Compound Kashmere Gate Metro Station Delhi -110006

While living in Qatar we bought a new HP printer/scanner/copier. Then we moved to the UK. Surprise. The ink cartridges that are sold in the UK do not work in the printer. The PC simply displays the message “The ink cartridge is not compatible with the printer”.

Don’t even try and figure out from the owner’s manual why the cartridges suddenly turned “incompatible”. It is not there. After many phone calls and e-mails I found out that HP regionalizes its printers and ink cartridges. You have to buy ink cartridges in the same region as where the printer was purchased. The cartridges are exactly the same. But the serial numbers are different and the little computer chip in the cartridge convinces the PC that the cartridge is not compatible.

Has any sales person told you that the HP printer that you are about to buy will explode in your face if you dare to take it over the border? Have you seen this message printed on any HP packaging or promotional items. No. Not even in the current TV commercial in the UK where HP brags about how economical its printers are is it mentioned that you can only “print where bought”. Can you imagine this? The camera that you bought to take your Red Sea vacation pictures does not work with batteries or memory cards that you buy in Egypt.

HP eventually agreed to re-regionalize the printer so that I can use it in the UK. But only if I buy a £15.00 service voucher. That is almost what a new printer costs! I bought a Canon yesterday for £22.00.

I will obviously never again buy an HP product. Their policies are wicked and their customer service sucks. You cannot post just any complaint on their web site. Oh no. They give you a list of things to complain about.. And if you phone the help line, and manage to get through, you talk to a bloke in Cape Town (no joke) who can hardly speak English.

Dear Sir,

I have HP Pavallion laptop DV4 1133TX. Laptop was submitted to M/s Simtech Conputronics Pvt. Ltd, Authorized Service centre of HP on 14/11/09 for replacement of Heat Sink part in Laptop. My laptop was under waranty and was to be repaired free of cost. I got my laptop back on 27/11/09. No one could think that Authorized service center may play with your trust. They have taken away my 1 GB RAM Module while handing over the laptop to me. As I am not a computer savy I didn'd came to know about the lost RAM. It was after one week that I came to know from my brother that 1 GB RAM is missing. I rushed to M/s Simtech Conputronics Pvt. Ltd, to check whether 1GB RAM was not working or what. They told that 1 GB RAM module is missing. I had continuous talk with Mr. Jashmin Joshi of HP and Mr. Mohan of M/s Simtech Conputronics Pvt. Ltd. The problem couldnot be resolved by them and they suggested my to buy another 1 GB Module at discounted rate of Rs. 3000 which is additional cost for me. Kindly help me to get my 1 GB RAM module back at the earliest

I bought a [HP v3424au] laptop 2 years back at 35,000 rs.just recently laptop display crashed. so I went for a hp care for inspection.they told me that it is motherboard problem ,so I have to pay 10,000 rs for new motherboard[my laptop is out of warrnaty period].

*********
=> Then I have a detailed conversation with HP customer care [no 30306363]..they told me some shocking facts..

1.HP executive told me that there is motherboard quality issue in some batches of HP laptops..they got many motherboard failures reports of the same type.HP ppl admitted that there is serious motherboard quality issue in some of the batches of laptops.
2.now they r asking me to pay 10,000 rs more for new motherboard ..that too they will only give 90 days warranty .

wow. first provide faulty motherboard than ask me to pay 10,000 more..

3.look what bizarre thing..HP has supplied me defective motherboard laptop[ HP also admitting it].
and asking me to pay 10,000 for new one[ saying that ur laptop is out of warranty]..

*********

=> Guyz with HP laptop advised to go for the motherboard inspection as early as possible..and replace them within the warranty period..

My laptop's dispaly has gone. As per the manual available online, it is an BRIGHT VIEW LED display. I had taken it to the service center in my city. I was told there is a physical damage and crack in the LCD and liquid has spread.My issue is if my laptop has LED display as per HP's online manual, how can my laptop have LCD display.If I am not wrong LED is Light Emitting Diode and doesnot have any liquid.Your specification should be more clear and not creating ambiquity/ misguiding the customer.Also, without dropping and putting pressure on the laptop, how can the liquid spill and LED crack if at all it has happened. I was told by one of HP's customer care executives that this also happens due to temparature change and if that is the reason, should it now be covered under warranty and not considered as a CID because a customer doesnot control the temperature.

Had it fallen, there should have been scratches which is not there on the screen and only a black spot is visible even when I turnoff the laptop..I have heard lot of complaints about HP's display going off after it happened with my laptop, else I would have not bought such an expensive laptop and pay for the repair myself after the product being in warranty.WIth such a huge brand name of HP, I never expected this kind of after sales service.

I am hoping to get some relief from HP's end and my expectations are not shattered. PFA the snapshots of the laptop screen. I request the HP support team to revert asap to aid me in taking necessary actions quickly.

We bought a HP Printer F4288 (All in one) on 25th June 2009 from a reputed dealer in Chennai. We printed around 10 copies. Then the ink exhausted. Similar printer cartridge of Cannon worked for more than a year for hundreds of pages. HP displays that their introductory cartridge will come for only a few copies, when we use the printer. They have not mentioned the minimum number of copies. This results in the loss for the consumer, money and time. Had they informed this before we buy, we would not have bought this useless HP printer cartridge related printer. We are fools to buy this HP printer. This new HP printer, we may have to throw into a dustbin to save our valuable time. If HP knows the rights of consumers' rights let them replace the cartridges which will come for a minimum number of copies. Further paper movement is also jerky. Cartridge manufacturers must be mandated to display on their product the minimum number of assured copies. Buyers, please, beware of these facts.

HP pavilion dv 1175 nr, motherboard beeped, keyboard failed, hp notebook is the worse of laptop, l never thought l will be having this much problem with this,the notebook is just 1 yr and 4mnth, but 6 months of disappointment and pain, l spend $1000.00 at bestbuy, for this trash, no money to fix it and to top it firewall blocking kodak printer and itune stop starting, customer service asking for money to fix there fail product and not having a second thought. what a mess. l tell every one l know not to invest their hard earn money into hp.

I have purchased a box packed CP1215 HP Color LASER JET printer from ARIHANT INFO-TECH dated 13th of FEB, 2010.

After I put it in power at my home in the same day - i found it is a faulty printer and gives me a message - Catridge shipping locks not removed.

I call directly HP customer care ( via toll free no.), they bored me for 1 hr. and take my complain against tech fault giving me a case no. ( It is too late - case no. 2869965 Product Sr. No. CNBJ8DX0BV)

In the very next of that horrible day... A person from Redington (India) Ltd. (P-89, CIT Road. Entally, Puddapukur, Kolkata - 700014) came to my home and after the check up - he said me to send it again to reseller before he gave me Service call report and asked me to vivist their office of the above said address in order to complete the paper work for official replacement of the product. Why replacement and why not repairing? He said within 14 days no repair of the HP product is done rather it is got replaced.

Alas...who knows that it will take me in serious trouble of still not getting my replaced printer.

Every weak I go and ask for my replaced printer to my seller ARIHANT INFO-TECH and they told noting they can do as company do not provide the replaced printer .

they have already sent that faulty CP1215 as soon as they obtained it from me dated 16th of FEB, 2010. against giving me a replacement CHALLAN.



Now my question is what to do?

COMPLAIN NO.361409 DT.20.11.09. THE PRINTER IS PURCHASED FROM CROMA DISTRIBUTOR OF HP WITH EXTENDED WARRANTY OF ONE YEAR.THE CROMA IS NOT PROVIDING THE SERVICES AS AGRRED IN EXTENDED WARRANTY. FOR THE LAST THREE MONTH THEIR SERVICE CENTER ARE SENDING OUR PRINTER FROM THANE TO VIKHROLI .AND NOTHING IS DONE SO FAR. NO ACTION IS TAKEN BY HP AND DISTRIBUTOR CROMA.WE FACED LOT OF PROBLEM DUE TO NONAVAILABILTY OF PRINTER. THE PRINTER COST IS RS 21395.00. BILL NO[protected] DT 15.06.2008. CROMA MULUND. WE SHOULD BE GIVEN REPLACEMENT FOR PRINTER IMMEDIATELY OR REFUND OF OUR MONEY WHICH PAID FOR PRINTER.

I purahased a compaq presario sg 3770il desktop on 7/4/2009.I registered myself in their hp now or never offer by sending a demand draft of rs.999.00.A redemption code was given to me-R7U5ZSSB8Q.According to offer a hp all in one printer will be given to me.but still not received.what i will do now?

I bought Hp laptop DV2701 in April 08 which died in Nov, 09 because of faulty Nvidia graphics card. Here is my blog which talks about the problem and the ill treatment from HP in details.

http://mangatgoyal.blogspot.com/2010/02/hp-making-fool-of-indian-customer.html

Thanks in Advance for your action.

Regards,
Mangat Rai

Dear Sir,

I am holding the under mentioned computers of HP compaq in my office.
Due to some problem both the PCs are formatted. Now I am facing the problem of drivers of both PCs. Pl tell that from where I will get the drivers for Chipset, VGA, LAN and sound of both PCs.

(a) HP Compaq dx 2280MT S/No INI7230BLT

(b) HP Compaq Dx 7400 S/No SGH8490CFB

My contact No is [protected]

Waiting for your reply.

Hi
All,

Thank you for your reply. Considering the fact that the hp has no more warranty for their product I have decided to buy a new laptop from dell.

HP as lost another potential customer!!

Regards,
Bipin


From: [protected]@redington.co.in
To: bipin.[protected]@hotmail.com; manu.[protected]@hp.com
Subject: RE: HP Limited Warranty Service Enhancement‏‏
Date: Mon, 15 Feb 2010 13:50:36 +0530

Dear sir,



As per hp warranty has stop by no the 20 November 2009.so we cannot, extand the warranty.



Regards

jaison



From: Bipin Babu [mailto:bipin.[protected]@hotmail.com]
Sent: Monday, February 15, 2010 12:38 PM
To: manu.[protected]@hp.com; [protected]@redington.co.in
Subject: FW: HP Limited Warranty Service Enhancement‏‏



Hi,
All

Please consider my request to extend the warranty for my HP laptop. Please reply to this E-mail.

Regards
Bipin

From: bipin.[protected]@hotmail.com
To: manu.[protected]@hp.com
CC: [protected]@redington.co.in
Subject: HP Limited Warranty Service Enhancement‏‏
Date: Thu, 28 Jan 2010 18:34:20 +0530

Dear Sir,


This is in reference to my HP laptop Compaq Presario product number: FF416PA, serial number: 2CE8262JNW. As per the conversation I had with HP technical support as well as the HP customer support dated as on 28th of January 2010. I was notified that the HP no longer serves an extended warranty on a consumer laptop in India. I purchased an HP laptop hoping to get a better service and a warranty for my product. Please consider my request to extend the warranty for my HP laptop. Please reply to this E-mail.



You can reach me by E-mail: bipin.[protected]@hotmail.com or cell phone# [protected].



Yours faithfully
Bipin Babu

Hi,

I hava three year old HP nx6100 laptop.

This was given to us in our colleage (around 400+ pieces were given to the students in the same year).

Almost all the friends I am in touch with (above 50+) this laptop is having a same kind of problem. The laptop freezes to work. What you have to do is either press areas near the touch pad or keep a book under it or elevate it with some support from downside to make it work. Also in WinXP the USB drive gives a lot of power surge message.

I have also googled online looking for the solution to this problem and in HP's forum saw many such complaints worldwide for the same make of laptop. All the solutions was the replacement of the faulty motherboard.

I am also mentioning the forum link for rechecking:

https://forums13.itrc.hp.com/service/forums/bizsupport/questionanswer.do?admit=[...⇄

What I want to highlight through this forum is that if so many laptop's of the same model are facing the same problem it's definately not a consumer usage issue, whereas its a major manufacturing defect and HP should ideally recall all this models and replace the consumer with a fresh working models without defects.

Thanks,

Viraj R. Vyawahare
[protected]@yahoo.com