[Resolved] Hp Gas — un natural delay and less delivery

gadadhar rath

from Bhubaneshwar, Odisha

Address:

Khordha, Odisha

From-
Gadadhar Rath
Consumer No-613909
Plot No-1147/2323
Basudevnagar, GGP
Bhubaneswar-751025
[protected]@gmail.com
Cell[protected]

To
The Sales Manager(LPG)
State Office, HPCL
ALLOKBHARATI
Saheednagar, Bhubaneswar-751 007

Sub- Non delivery of refilling cylinder in due time.

Respected Sir,
I Gadadhar Rath , consumer No-613909 of SWASTI FUEL CENTRE, Gajapati Nagar (RCMS Campus), M.R Colony, Bhubaneswar-17 would like to intimate that, I have booked on 05.08.2010 for refilling cylinder over phone and allotted number 2703 with reply that the refilling cylinder will delivered to me within 6/7 days but till today I have not been supplied the cylinder though every day got a codified reply that, today you will get the cylinder definitely since 16th August 2010.

Today when I called the Swasti Fuel Centre over phone at about 9.15 hrs the phone receiver has replied the same as earlier and clarified me that, “ though bill has been issued in your favour since 4 days back it is difficult to deliver the cylinder in Rasulgarh area in time”. He advised me ‘ to receive the cylinder from the Godown though provision of door delivery is compulsory for the distributor and nothing will be happened even if complaint will be lodged against the distributor in this regard’ . His reply proves that the mischief attitude of SWASTI FUEL has been approved by the HPCL authorities.

It is therefore , requested kindly make an enquiry on the mischief / harassing attitude of the distributor to save the rights and benefits of the consumer. Your good office did not take any action on my complaint through email dtd 10.08.2010 and 11.08.2010 and compelled me to attend your office physically as this is not the first instance . Rasulgarh is within Bhubaneswar so door delivery by the distributor can not be denied . The Cylinder delivery staff may kindly be instructed to take weight of the cylinder during time of cylinder delivery. A line of reply regarding instruction/ action taken by your good office in this case may kindly be intimated through email to me to avoid filing a case in consumer court.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Priya Menon

from Delhi, Delhi

Hpcl — Harassment by staff

I am an unfortunate consumer of HPCL registered with the MULUND-W dealer, It is most unfortunate that I chose HPCL. The staff handling the office are most arrogant, rude, and absolutely uncourteous.The lady by the name Minal has gone as far as to say that "vedi aahe", "ladat aali aahe" etc etc all within my hearsay, and to add to this Mr. Shailesh who attended my call had this to say on my enquiring why the consumer would have to travel from the west to the east for a name and address change request "CUSTOMER BHAGWAAN NAHI HAIN" . Really in this day and age can some one really get away with this sort of rudeness???.
My Requirements/ Grievances:
1)Change of Name & Address
Simple isnt it? NOt for HPCL though according to them having a ration card is a must. They go to great lengthsto enquire what kind of marriage I had LOVE or Arranged(is it any of their Business???).When te connection, the flat everything is in my name and I have the neccessary documents to prove and substantiate the same, why the insistance for a RATION CARD. CAN somebody at HPCL please resolve my problem?

gadadhar rath

from Bhubaneshwar, Odisha

The complaint is genuine. Every one is facing the same problem. HPCL authority must take action against the distributor to control black of Gas. Consumer should not be deprived of door delivery . The Hon, ble Minister Food and Civil Supply has issued one press note that consumer will get refilling cylinder immediately within 48 hours but the distributors are making money violating the orders of Minister and administration. The reply of gas agency prooves that their mischief has been approved by the HPCL authorities. Why don, t HPCL took initiative like Indian Oil Corporation to control mischief of gas agencies by collecting feedback from consumers through Postal Department (adress verification and cylinder receipt information)
Gadadhar Rath
Bhubaneswar
[protected]

gadadhar rath

from Bhubaneshwar, Odisha

Rightly so. Delay in delivery of Coocking gas has become a regular feature, an apathy for common man. Authority must intervene to curb the menance of black marketing and commercialisation of coocking gas.

P Satpathy
Ex-seerviceman