Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Respected Sir,
I would like to inform you that Subhash Kar Verma S/o Shri Ramkishan Verma is the permanent resident of Village-Thapkhera, Post-Dadri, District- Gautam Budh Nagar (U.P.). I have taken the HP Domestic Gas connection (Consumer No. - 607489) from the Sahil Gas Agency, G.T.Road, Dadri, Gautam Budh Nagar, Uttar Pradesh. Our Thapkhera village is located approximately 8 kilometers on-road from the above Gas agency.

From the beginning( Dated[protected], I am facing lot of problems (like that threatening of False FIR in Police station, Non-providing the home-delivery at our Thapkhera village, termination/transferring of Domestic Gas Consumer Gas connection from the above agency without any intimation to the consumer, Black-marketing of Domestic Gas Cylinders to Non-Domestic Gas Consumers at entire Dadri city, Provide the Domestic Gas cylinder within 25-30 days after the date of booking, threatening of murder, & taking more price as compared to actual cost of Domestic gas cylinder without giving the cash paid slip etc.)to get the refill of Domestic Gas Cylinder from the above agency.The dealer Ms. Neelam Kumar of the above gas agency does not provide the home delivery at our village.

Regarding the above major problems, i am continuing informing in writing to all concern HPCL Officials, Administrative officials Noida & U.P. and Ministers from[protected] to till date but no prompt action has been taken against the above LPG Gas Dealer Ms. Neelam Kumar & she is taking undue advantage as being a female also.

Dated[protected], Ms. Neelam Kumar had tied-up with Mr. Nitin Shrivistiva(Sales Executive HPCL) & Mr. V.K.Goel(Chief Regional Manager HPCL Loni Plant GZB.), hifted the above gas agency from the dadri city to Sadarpur Ki Jhal, Near Wine shop, Badal Pur, G.B.Nagar(U.P.) which is far away (appx. 5 kms. ) from the Dadri city without any official notification and HPCL guidelines , due to that all the domestic consumers are facing lot of problems.Regarding the same i also inform to the all concern officials but no prompt action has been taken yet against Ms. Neelam Kumar.
Ms. Neelam Kumar has snatched my domestic gas consumer Gas card by force into his custody has has not returned to me to till date.

I request you to kindly take severe & quick action against Ms. Neelam Kumar(Owner of Sahil Gas Agency, Dadri) & cancel the license of the above Gas Agency which is name of Ms Neelam who denied giving any facility to the Domestic Consumers and re-established the same at Dadri city.

Most humbly I beg you to take necessary steps against the same & do the needful to cancel the license of the above Gas Agency as soon as possible for which I shall be ever grateful to you.


Thanks
Yours truly,



Subhash Kar Verma
Village- Thapkhera,
Post- Dadri,
District- Gautam Budh Nagar (U.P.)
Pin code- 203207
Consum. No- 607489

Dear Sir or Madam,

I have booked for a HP Gas cylinder 2 months back in Sheetal Nagar (Mira Road (E)) office. Till today they are not delivered the cylinder. Niether they take the phone when somebody calls (as seen in the time of booking at their office) nor they act on the customer complaints. Instead, they are selling on the road side and asking more money for a cylinder say Rs. 500/- instead of Rs 350/-. My consumer no is 638364. Kindly look into the matter urgently and take the necessary action for the selling gas in the Black market.

Thanks & Regards
Sankar Narayanan
E6-204, Happy Home Hieghts
Poonam Gardens, Mira Road (E),
Thane

Dear Sir,
My Gas connection no is 626779 at swasti fuel center,bhubaneswar.I am facing a lot of problem due to delay in delevery in each month.I had booked on 26.11.10 but till today ie 13.12.10 not received.They confirmed today it may take furter 3-4 days.
If this is the situation how can general public will sustain.

Kindly look into the matter.

regards
Surendra kumar Rout

hello sir.
firstly heartly greetings to you,
i dayaram s/o sh. ratan singh wants to draw your attention to the poor gas delivery system in our colony together with a live example. our consumer no. 645318 & 649082. we have made booking on dated 12/11/2010 & 16/11/2010 respectively. in this way two months have passed.today (11/12/2010) our cylinder is empty. we have visited there many but no result. even their behavior is unsatisfactory.
you are heartly requested to take some suitable action in this regard.
thanking you.

Respected sir
I shri gulab chandra dubey living in bhandup tulshet pada. i have regestered my gas no. 20 days back.
but still i have not received. i have talk to the office they tell it is delivered from here. after that i have also talked to mr. prashant jadhav but he also not solved my problem.
that is why i am regestering complain.so please do neceesary things as early as possible.my consumer no is 608918.
Thanks
regard
G.C. Dubey
R3 ram krishna society
datta patil com
lake road tulshet pada bhandup (w)
mumbai 400078

I M A CONSUMER OF HP LPG MY CONSUMER NI IS 12851. THE LOCAL DISTRIBUTOR M/S INDUSTRIAL GAS SUPPLIER, LOCATED AT SHAKTINAGAR, ROURKELA ORISSA PIN-769014 HARRASHING ME FOR DELIVERY OF REFILL CYLENDER. WHILE BOOKING A NEW REFILL THEY ASK ME TO WAIT FOR 20 DAYS FOR ITS DELIVERY. AFTER WAITING PERIOD OF 20 DAYS THEY SIMPLY TOLD THAT YOUR BOOKING IS LAPSED/*CANCELLED AND YOU HAVE TO BOOK A FRESH ORDER FOR WHICH I AM TO WAIT FOR ANOTHER 15 DAYS. PLZ REDRESS MY PROBLEM. MY EMAIL ID IS BASANTDAS.[protected]@GMAIL.COM

Hi,

I am a customer on HP Gas agency and my HP gas dealer is "Jay Gas Agency" (Vadgaosheri/Kharadi Pune).
I have booked to refill cylinder as details below
Booking Date 19/11/2010.
Booking no: 12502
Consumer no: 637591.
Name: Vikrant Banode

They said me to deliver cylinder on 29/11/2010. But not delivered

Dhivya gas agency, Ambattur -consumer no.619116

When we changed a new refill, there was leakage.We tried calling the emergency nos [protected]-which is always switched off.The agency nos 26580975 and26585131 are always engaged.After 2 days, we went in person and got a new regulator. Nobody was sent to fix the same.We tried to fix the same, but it was a faulty product and the entire gas started leaking terribly.We had to shut down with the help of neighbours.

Someone pls advice on how to take action against the agency.

Maniya Mahoday
Consmer Complaint
Shubh Divas

sub;- garibi rekha ke neeche ki janta ko gas connection h.p dealr athva tahesil office se nahi milna
name;- Ahemad Khan
R/o;- Vasant Nagar,Pusad,Tq.Pusad,Dist.yavatmal,Maharashtra mob.[protected]

Mohoday...
Bharat Sarkar ki wor se garibi rekha ke neeche ki janta ko sarkar ki wor se muft gas connection ki ghoshna 02 october se shuru karne ki gayi lekin Pusad tahesil me ye yojna ka labh ab tak kisi ko nahi diya kiyu ke mai yellow card dharak hun iss liye ,Pusad Tahesil me aur H.P dealer ko puchne par ye log nakartmak jaab de rahe hai,
kurpaya aap meri shikayat ko samjh kar karavi karen aur mujhe marg darshan karey
Dahnnyawad
aapka vishwasu
Ahemad Khan
Madhukar Nagar,Pusad

Hi All,
For me taking new HP Gas connection seems tobe acheiving Gold Medal, i stay at HYderabad, Petla Burz, and we have applied for New HP Gas connection from E-seva, on 17th Fec-2010 with e-seva receipt no. 9296, on the given e-seva receipt its mentioned for HP Gas distributors Name " Kamala Enterprises,D.No. 19-5-9/12, H.B. Colony,Bahadurpura,Hyderabad - 500064,Ph no.:[protected]" its already more than 10 months now, but still no one from HP Gas distributor Kamal Enterprises contacts me regarding new connection and no response at all, i myself went to the Kamal Enterprises regarding the new connection info , as when i went there is no proper response, and the person over there says different reasons, some time says they will come next week, some times says we will send letter to you,and some times some other issue..,. i dont know what this people are doing there, and i cant belive HP Gas how they can issue dealership to such kind of people, they simply destroying the reputation of Hinduatan Petroleum,i request the concerned authority to please have a look on my issue, and insist the Kamal Enterprises to provide me the new connection,your quich action will really help, you can find my address and contact details below
Gunnal Raju
s/o Gunnal Narsing Rao
H.no:[protected],City College,
Petla Burz,Opp:harbhajan singh Building
Hyderabad.Andhra Pradesh
Mobile:+91-[protected]

Regards
Raju G

Dear/Sir

I am Kripendra Mishra and my consumer no. 626250 (which has been given by agency), Really being harassed by the gas agency (Kshitij Gas Agency in Goregaon East

PH 26860399,[protected] I have booked cylinder on 29th Nov 10, but they have not delivered till now. when i had booked cylinder they have given me 2 days for delivery time, But when i call to Agency (3rd Dec) they have telling me..I'll give u cylinder after 8 -12 days.

I have to purchase the cylinder in black with the extra amount of 250/- (BG), I know the delivery and the agency person do some sort of scam. They are running the black business of gas cylinder, Kindly see in this matter & take the action.

Thanks in advance for your co-operation



Kripendra Mishra
[protected]

This is regarding the forceful sale of stove by Maruthi Gas Co in HSR layout Bangalore (behind HSR BDA complex).

I had booked for a new HP gas connection on 9/9/2010 (registration ref. E5781293, wait list no. 163) and was called today as the connection was available. When I visited the company, I was told to buy stove along with other accessories. I humbly mentioned that I already have a stove manufactured as per the industry standards and I would need only the gas connection. Proprietor Mrs. Nalini Kumar wasn’t there, but her husband had assumed the position and informed that I would get connection only if I buy the stove. He denied the connection completely if I don’t buy the stove. The manager Mr. Aaresh too was very rude and was not ready to provide information on formal route of getting a connection without stove. I’ve also seen a strange practice of forcing the customers to buy the stove and then making them sign the document mentioning that they were not forced to buy. This is totally unethical and criminal.

Regards,
Parag Phadnis ([protected])

I noticed that the manager and the husband of the proprietor were practically forcing all the customers who had come there to buy the stove. Through the MRTPC notification, HP has clearly mentioned that it is not obligatory to purchase the stove from dealers/distributors. But this is not being followed in Maruthi Gas Co. Such activities are spoiling the name and fame of Hindustan Petroleum Corporation Limited. Hence I request you to please have a look into this issue.

Respected Sir,
I have the honour to inform you that I am a consumer of (HP gas) your company since more than 20 years , we always face problem of service my consumer number #600296 i loged a complaint on[protected] regarding gas leakage , till yet no body attended the call , even we are reminding them to come down, ateast I made 6 calss but they have not attended the , kindly take Necessary ACTION AGAINST THE DEALR OR DIVIDE THE DEALER SHIP BECAAUSE HE HAVE A LOT OF CONNECTION THAT HE IS UNABLE TO HANDLE THE SITUATIONS.... HOPE THIS WILL SOLVE MY PROBLEM & NEED NOT TO TAKE ANY FURTHER ACTION

BEST REGARD
CONSUMER #600296

sir,

mein krishan mohan gupta, d-172/1, bhajanpura, delhi mein rehta hun or mera gas ka no. 630789,Ganga Enterprisses, mein gas book kerwata hun or gas 10-20 din baad aati hai. complaint kerne per company ka malik mr.jain mis bihave kerte hein

Dear sir,

HP Gas agency, owned by Mrs. Punam [ Jagdeov Path, Ashiyana More] is engaged in selling gas in black due to which regulary customer are not getting the same in time .

Sir,It has become the routine business of staffs. No actions/steps are being taken to stop this.

Sir, as you are aware, employed person due to his duty, has no time to chase daily and rush after gas each day. There has to be perfect system of home delivery with online tracking so that genuinely deliveries and date of receipt of gas at the door can be ascertained.

In this era of internet, such system should be made.

Yours.
Rajneesh

Non Delivery of Gas Cylender after booking HP Gas

Dear Sir/Madam,
My name is Chanda Asani and my address is 1/243, SFS, Agarwal Farm, Mansrovar, Jaipur-302020. My Consumer no. is 320376 and the dealer is Kay Ess Enterprises, Malviya Nagar.

Our booking of gas cylinder for home delivery is on 14. 11. 10 but till today 27. 11. 10 not deliver. Whenever i make phone call to their representative, he said that cylender will be deliver with in 2-3 days. I fed up calling them several times, I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP...

TV confirmation
I have surrendered gas regulator+cylinders to HP-LPG dealer:Bhagyashree Darshan gas agency,Tarapur tal. Palghar Dist Thane. TV has been endorsed at HPCL office Mumbai (Thane) for a connection transfer to INDANE. This TV was forwarded to IOC office, Ranchi dealer. However, the reply to speed post for confirmation from Ranchi dealer is still awaited.

I am a bonafide consumer of Hindustan Petroleum. My consumer No. is 624836. I am registered with M/S Panwar Gas Agency, Shop No.-10, Sec-14, GDA Mkt, Raj Nagar, Ghaziabad (U.P.). The agency has provided four numbers for booking but none of the numbers is made available during the day- the numbers are[protected]/2825032/ 2825451/2895825. Even after booking by chance it is connected, they never give the booking number and advises to connect other number[protected] which is also not available during the entire day. LPG cylinder is not supplied after booking.

Consumers have been cheated by this agency. No explanation is required about the hardship and harassment faced by the working customer of this agency.

Utpal Baruah

Dear Sir,
My gas distributer is Gorwar Gas Agency in Bali Tehsil, Distt. - Pali.
I am living in Village - Padarla, Pincode 306707. distance to Bali 18 Km.
Distributer every thursday ko mere village me syllinder ki supply karta tha. Last time[protected] ko supply hetu village se hokar next village Bijapur Chale gaye, lekin supply nahi di. Aaj date[protected] ko bhi vaisa hi kiya. Jab gaadi rukva kar puchha gaya to bataya gaya ki agli baar dhyaan rakha jayega. or kahte hai ki supply sewari me hogi. Saath hi ab lena ho to bali me saath chalo. Chunki ghar par meri mother akeli rahti hai isiliye vo bali nahi ja sakti. Jab pahlr village me bus stop par gaadi rok kar supply di sakti hai, to ab kyo nahi, Kya yah laparvahi ka namuna nahi hai.
Plz reply and solve my problem anyatha mujhe majburan consumer court me jane ko badhya hona padega. jiske sampurn jimmedar ukt company tatha distributer hoga.
Isi Asha ke saath.
Manoj Malviya. [protected]
Consumer no. 605673 Gorwar Gas Agency in Bali Tehsil, Distt. - Pali

I have booked my refill online on October 5 2010 and did not receive a refill until date. I have also tried to used the preferred time delivery option on HP gas website. No use at all. I went to the dealer and he told me that it will come next day and waited all afternoon (leaving work as I live alone) and no one turned up.
The biggest problem with Maharashtra gas, Powai is that they never pick up the phone and talk to you very rudely when you go there. I hate this begging for a gas cylinder. I am left with no option. waiting for the gas pipeline to come home from some private company. NO Govt. in utilities anymore please.
HP gas regional office has colluded with the dealers and they are of no help. I have called them many times and the one time they picked up said they don't take complaints and I should go to the dealer to deal with my problem.

I have no hope of action but to complain and go plead the dealer again for a gas cylinder.

Krishna