[Resolved]  Hp — Grievance against Hewlett Packard

Address:

North 24 Parganas, West Bengal

I would like to share my grievance I am facing from HP (Hewlett Packard):-

I have purchased one workstation machine “HP-XW4550” on 18th June 2008 from Embee Software Pvt. Ltd. (Authorized dealer of HP) with 3 years onsite warranty. Being a branded machine, I expected excellent efficiency & after sales service.

I am very much displeased with the performance and after sales service of HP and seems to me that they are totally deceiving the customers.

Though the machine used very rarely, even then we find the machine is not user friendly. Most of the time giving trouble, hardware wise as well as software wise (OS).

No doubt to say that we are not at all happy with the machine supplied by HP. In the last four years almost we are compelled to call the service engineer no. of times in spite of our very minimum use of the machine, since we never felt comfortable with it.

The following case studies would cite as good examples of the pathetic service HP has provided us:-

1. On 11th July 2011, the Motherboard of my workstation was not functioning properly. The HP guys diagnosed the problem and replaced the Motherboard with another one. However to my surprise, I found that the replaced Motherboard is a recycled (repaired) and NOT a Newly Box Packed one. My question is how a company like HP provides a recycled (repaired) Motherboard instead of a new one when my workstation was under the warranty period.

2. On 8th May 2012, we again faced a major issue on the Workstation. When contacted the authorized service center (Embee Software Pvt. Ltd.), they diagnosed the system and informed that the motherboard has to be replaced again and slapped a Rs. 22,000/- quotation on us. When contacted regarding this issue directly to HP, the concerned person Mr. Rahamatullah informed that a new Box Packed motherboard will be provided to us. However as a contradictory statement, the Redington (India) Limited (another authorized service center) personnel told us that a recycled Motherboard would be given.
I fail to understand that why should I take a recycled motherboard when I am shelling a good amount of money for that?? Why should a company like HP befool its customers by providing a second hand motherboard & that too taking money for that?

Therefore, as a conclusion to my incident, I would advise the readers of this post to take utmost precaution while purchasing a system from HP.

Regards,

Mr. Kundu
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