HP India Complaints & Reviews

HP ALL-IN-ONE PRINTER — not received printer yet

Dear sir,
as per your mail send on 2oth apirl 2009 about the dispatch of hp printer with dispatch detail #55894 vide overnite express of Docket number[protected]. But I have not received till now so you are requested to send the the printer early as possible.

Printer all in all — Printer not received

i have purchase a compaq computer pc from hp dealer logic pc world, gorakhpur on 31st march, 2009 & send you Rs. 999.00 via check no. 022625 dated[protected] in favour of you as per your scheme. You alloted me the registration no. ZKKWB8ACOK but i have not recieved a printer all in all as per your commitment till date. Already six months are spent as per your commitment that gift should be recieved with in 2 months of purchase date. Plz look this matter serious and give me feedback as above e-mail address ([protected]@rediffmail.com) or cell phone no. [protected] earliest.

thanking you.
Mala Rai
76, Mahadev Puram Colony,
Post, Kura Ghaat, Gorakhpur,
UP, Pin 273008

hp/deskjet ink 2060 — hp printer let deal

i am kcpremji from tappal (aligarh) five se eight day ho gaye hai abhe tak koi bhe printer ko dheek karne nahi aaya hai

HP — Laser colour jet

We happen to be unfortunate owners of a HP colour Laserjet2600N bought at a handsome Rs17, 500/-.
We had sent it on Thursday 11.12.08 to Redington because the printing was non aligned and paper pickup problem. Sonali at Redington had said it would cost us Rs.150/- for checking what the problem was and we would have to send it to their address since it was out of warranty. We agreed to send it and specifically instructed her to get the machine checked then and there and report and return the machine, since we didn't intend to leave it at their works.

Inspite of it we were asked to leave the machine and to contact today. Today the machine was released after we had to cough up Rs750/- for cleaning it seems. (instead of earlier quoted Rs.150/-). What cleaning ? The machine has been used sparingly and kept dust free all along. Used properly single handedly. The problems still remains.The cleaned machine has gained new scratches on the exterior shows mistreatment of the machine while it was lying at your works .Sachin who says his role is to clean the machine and charge Rs.750/- If the machine is to be made workable we have to change the scanner and many other parts about which there is no report.
We have spent Rs.1000/- odd more for nothing. Rs.200 each time and man hours to send the machine one day and to bring back after 2 days.

HP Products are costly and and substandard. There is no after Sales interaction. Meanwhile the warranty runs out. and the so called appointed service stations also are out to dupe customers.

We need refund and a report on what the problem and what parts need to be changed and at what cost ?

dear sir/madam
myself ABHISHEK KUMAR had bought a hp laptop on 17/09/2012 on an extended warranty period for 3 years. i sent all the required documents along with 1750-/ through DD. i confirmed by customer care for its receiving on 19/09/2012. but still i dont have any proof/certificate for extended warranty.
model- hp pavilion g6-2103tu
customer's name- ABHISHEK KUMAR
redemption code- 5198942
EMAIL [protected]@gmail.com
mob. no.- [protected]

SIR,
I want to said that I have purchase a hp pavallion(15-E019TX) laptop on[protected] from laxminagar newdelhi-92 from sky solution, vijay block, laxminagar. but till date I have not got any redemption code in my email id. I have sent other detail to hp redemption cell on[protected]. so I request u to resolve my solution quickly.my hp serial no is:5CD3351P5N.
my contact no is :[protected]
my alternate no is:[protected].
reply me soon. because I was in big trouble.

dear sir
i want to say i purchese a notebook in dewali utsav and i send all doucoment bt i not get any reply
my product 238658
n SR NO 5CD33682WR
and my redmption code is 6861262
Name vishnu jeengar
mobile no [protected] personal
alternet no [protected]
email [protected]@GMAIL.COM

dear sir
i want to say i purchese a notebook in dewali utsav and i send all doucoment bt i not get any reply
my product 238658
hp pav 15 N010TX n SR NO 5CD33682WR
and my redmption code is 6861262
Name vishnu jeengar
mobile no [protected] personal
alternet no [protected]
email [protected]@GMAIL.COM

Respected Sir/ Madam
I purchased laptop, model Pavilion g6 1201 Tx from Hp showroom, Allahabad.within 4 Months got one side speaker not responding with sound. I had lodged complaint through on dated 05.07.2012 complaint no. [protected], but till date neither respond from your side many nor any body conact me for this issue.
Please look into the issue and such a reputed product getting very slow response.

I will be very thankful if you will help me out

Thanking You
Ayush Anand
[protected]
e.mail-arun.k.[protected]@ril.com

Respected sir/madam,
I purchased a laptop HP G42 intel i5 one and half year ago, but my laptop had many software and hardware problems, such as malfunction of keyboard, ihave change the screen, change the DVD writer .moreover its speed gone worse than the old processors.please respond to my request and complaint.



Thank You
Aniruddha Guin
[protected]
[protected]@gmail.com

Sudhanshu jii as i mailed u regarding it i shall ask for the serial no and product number with the scanned copy of the DOA certificate n did u logg the case if logged the case kindly send the case id at the earliest so that i can resolve ur issue at the earliest..i[censored] need more info call me at [protected] or mail me at [protected]@in.com...

Hp printer light blanking regularly .printer not working condition.

I have purchased HP Pavilion DV2901TU Laptop on 13th, september'08.

I had two reasons which made me to prefer HP.
1.)The positive feedback from many of my friends who had purchased HP laptop.
2.)The brand name HP-known for CUSTOMER CARE.

But to my disappointment, my dvd drive did not work properly right from the month of november.
When i use dvd drive, my laptop will get restarted after showing me a blue screen error.
Right then i never could use my dvd drive. Although the problem had been found, i was able to give my laptop for service at HP service center located at peter's road, Royapettah, chennai, only on 29th, Nov'08, as my university exams were on schedule. Once i was informed that issue was fixed up, i had received my laptop back on 5th, dec'08. But while i received my latop, i had found that my problems was not fixed up properly. But i was misguided by an HP EXECUTIVE at service center that, HP DOES CARE ONLY FOR HARDWARE AND NOT SOFTWARE. Also i was told that once i format my system, i can able to use my dvd drive.
I had beleived that HP customer care people were much responsible and does really care for their customers. So, i left to Ramanadapuram on the same day for project work. But to my disappointment, the same problem with dvd drive persisted, even after formatting my laptop completely.
Also i had found a physical damage in my laptop, while i had recieved it after being serviced. A minute hole was spotted at the left side of the touch pad. So i had booked a complaint to Mr.SELVAM stating the damage. They did not feel responsible to reply me with a solution.
Next issue is, my model has 3GB RAM memory, but the system shows that only 2GB is available. I had booked all my compalints to Mr.selvam over phone, as i was in Ramanadapuram. Also Mr.John had agreed to get me a solution if i could meet him at service center at chennai.
As i had no other option, and could not continue using my laptop, i had to move to chennai so that i can consult the service center. I had suspended my project work for more than ten days. On 11th, dec'08 (today), i went to the service center hoping for an acceptable reason for all those issues that had raised after my laptop was serviced.
But, when i met Mr.John today, he did not feel responsible to reply me, but insisted to submit my laptop for service.
They blame me that i should have been more careful while i had recieved my laptop on 5th, Dec. But nowhere in the servie order or in the bill, it is mentioned that customer should check all the TECHNICAL STUFF in their laptop while receiving it, nor the executives at the serive center had instructed me to do so.
Is this the duty of the customer to check the technical stuff??? They should have been more responsible to check those stuff. If i had not found that only 2GB of RAM was available in my system(which should have 3GB), that will have gone unnoticed forever!!


Beyond all these issues, my laptop DOES NOT HAVE STABILITY, the system goes 'unresponding' frequently, so i feel that there is some other problem in my laptop, which is unable to be fixed up. I had spent around Rs. 1500 for traveling which is unnecessary burden for me. The only reason for this is I HAD PREFERED HP.

HP — defective product

Dear Sirs/Madams,

I, Jasmeet Bhatia from Vadodara, Gujarat purchased a ''HP Pavillion
DV61211AX'' Laptop from one of your dealers on the 2nd of Sep. 2009.
Since then I have been facing a lot of problems. My sincere request to
you is that please help me solve it. The Details of my laptop are as
under:

(1)SERIAL NUMBER - CLF-9310HZZ
(2)MODEL NUMBER - PAVILLION DV61211AX
(3)PRODUCT NUBMER - VH914PA#CJ
(4)PRODUCT KEY - GCMTR-X6DW2-P98TG-7JJXR-KVTGY
(5)PURCHASED FROM - DAY INFOTECH PVT. LTD.

(i)FORMER ADDRESS:-
Day Infotech Pvt. Ltd.
S-1/2, “Vedant”, Urmi Society,
Off Bpc Road, O.P. Road, Vadodara-390012,
Gujarat.
Ph:- [protected] / 806,[protected] 2330804
[protected], [protected]
[protected]@multibays.com

(ii)CURRENT ADDRESS:-
Day Infotech Pvt. Ltd.
1-3, Janki Apartments, 15, Nutan Bharat Society,
Opp. Reliance Fresh, R.C. Dutt road, Vadodara
Gujarat
[protected]@multibays.com

(6)ALL SERVICES AND
REPAIRS DONE FROM - SIMTECH COMPUTRONICS PVT LTD.

(i)FORMER ADDRESS:-
S-5, Rachna Society, Opp. Akota Stadium,
B.P.C. Road, Vadodara-390020
Ph –[protected],[protected]
EMAIL:- [protected]@Simtechcomp.com

(ii)CURRENT ADDRESS:-
301-302, 3rd Floor, Emarald Building,
Opp. Vins Hospital, Near Haveli Temple,
B.P.C. Road, Vadodara-390007
Ph –[protected],[protected]
EMAIL:- [protected]@Simtechcomp.com


(7)BILL INVOICE NUMBER - DIPL/130/2009-10
(8)DATE OF PURCHASE- 2nd Sep. 2009
(9)AMOUNT PAID- Rs. 47350.00 (with Bill)

Since the day of purchase, I have been facing intense laptop heating
problems. In the 3rd week of Dec. 2009, the heating problems increased
so much that my computer started having 'irregular crashes and hang
ups'. I showed this to your service center at Vadodara - 'SIMTECH
COMPUTRONICS PVT. LTD.'' (email - [protected]@simtechcomp.com) The summary
of all the problems faced by me during the warranty period (2Sept.
09-2Sept. 10) and handled by ''SIMTECH COMPUTRONICS'' is given below:

1.Problem- Intense Heating, Irregular crashes and hangups
Problem Registered- 17th Dec. 2009
Job Card No. 5088
Time Taken for problem solving- 1 week
Action Taken- Serviced the laptop, formatted the laptop to 'factory
settings', REPLACED HEAT SINK
ASSEMBLY.

2.Problem- Intense Heating, Irregular shut down, DVD Writer not working properly
Problem Registered- 5th Jan. 2010
Job Card No. 5208
Time Taken for problem solving- 2 1/2 - 3 weeks
Action Taken- Serviced the laptop, Cleaning of DVD writer lens,REPLACED
DVD WRITER, REPLACED MOTHER BOARD, REPLACED HEAT SINK ASSEMBLY (AGAIN)

3.Problem- Intense Heating, DVD Writer not detected, Dust problem
Problem Registered- 9th Aug. 2010
Job Card No. 2497
Time Taken for problem solving- 5 to 7 days
Action Taken- Serviced the laptop, DVD WRITER REPLACED (AGAIN)

So, in short my MOTHER BOARD has been replaced once and the DVD
WRITER as well as HEAT SINK ASSEMBLY has been replaced twice. Also,
since the past 3 weeks, my computer has been showing Irregular
shutdowns again and the heating has increased so much that the
computer gets hanged as soon as I start it. My computer has actually
stopped responding completely since the last week. This, I showed it
again to 'Simtech'.

4.Problem- No power on
Problem Registered- 16Nov. 2010
Amount Paid- Rs. 300 as FULL DIAGNOSIS CHARGE
Response- Till now no response has been provided except that I
would have to REPLACE THE MOTHER BOARD (worth Rs. 14,000 to 20,000
approx.!) Only then would further diagnosis take place. Also, even
after replacing there is no guarantee that no further problem will
arise or that my computer will work properly without any interruption.

Sir, this is clearly not what I expected from HP. As far as I
understand, HP is an International Brand of World Wide Repute. Is this
what is behind HP's Reputation? I understand that being machines,
laptops can have certain problems but in my case you can clearly see
that it goes way far beyond that. Sir, I am a computer student and my
entire studies as well as work depends on my laptop. Already in the
past 14 months, my work has suffered a lot. During Jan. 2009, I had my
final exams during which instead of studying, I was running here and
there for my laptop repairs.

The dealer says that as it is 'after sales service' he cannot do
anything. While whenever I go to your service center they take on an
average 4 to 5 days to only diagnose the problem and an additional 2
days to repair it. If you calculate from the above details, till now I
have lost almost 1 to 1.5 months of my work and time. Also, there are
2 important facts :

1. Being a computer student, I purchased this costly laptop purely for
its configuration. I was told that it could run any high configuration
software which is clearly not the case. Even the simplest of softwares
or games cannot be run without the computer crashing after some time.

2. The most important thing. On the very date of purchase, 2ndSept.
2009, the dealer MR. Rahul Dhindhorkar of 'Day Infotech" told me that
I could extend my warranty (with some additional charge) from that day
till 1 month before my warranty expires. But when I went to Simtech
for the first time to extend my warranty, they told me it wasn't
possible as HP had stopped the warranty extension programs. As a
result, I couldn't extend the warranty. If this is the case, why was I
offered such false promises and misleading claims?
Sir, to conclude this mail, I would say that from the beginning the
laptop sold to me by HP was malfunctioned and defective. It didnt even
include the MWAVE remote control which was to be included as per
specifications. Sir, I have even bought a cooling pad especially for
my laptop since the 3rd day of my purchase.

After buying the laptop worth Rs. 47,500 does HP really expect me to
shell out Rs. 14,000 to Rs. 20000 for replacing my MOTHER BOARD which
was to be included in the 3 year warranty which was not given to me.

Kindly reply how should I proceed to solve this problem.

SIR/MADAM
I DR SUMEET KUMAR FROM PATNA BOUGHT HP PAVILION NOTEBOOK G4-1201TX ON 29th MARCH 2012 AND AFTER REGISTRING ON HP SITE WITH REG NO:4627991 I SEND ALL MY DOCUMENT WITH DD(IN FAVOUR OF "SOLUTIONS INTEGRATED MARKETING SERVICES PVT.LTD,DD NO:613742 OF SUM OF RUPEES 1133 only PAYBLE AT N.DELHI) ON THE GIVEN ADDRESS ON HP SITE BY A COURIER FOR "EXTENDED WARRANTY OFFER" ALSO AFTER TRACKING ON INTERNET I FOUND MY COURIER REACHED AND ACCEPTED AT GIVEN ADDRESS
AS I FULFILL ALL THE CRITERIA AND EVEN MY DOCUMENT REACHED BEFORE 1O DAYS OF PURCHASE,STILL I HAVE NOT RECIEVED ANY HARD COPY OF MY SENDED DOCUMENT NOT ON MY EMAIL/SMS.AS I QUERIED ON TOLL FREE NUMBER OF HP THEY SAID TO ME ABOUT THIS SITE.AS I AM WRITING THIS COMPLAIN 2ND TIME STILL THERE IS NO RESPONSE FROM ANYWHERE
NOW I AM MORE WORRIED ABOUT MY DEMAND DRAFT.WHETHER I WILL GET EXTENDED WARRANTY OFFER OR NOT
PLEASE,PLEASE LOOK INTO THIS AS I HAVE NEVER EXPECTED THIS KIND OF NEGLIGENCY FROM COMPANY LIKE HP
MY PRODUCT SERIAL NO:5CD1362KP8C
PART NO:QG466PA#ACJ
LOOKING POSITIVELY
HELP ME OUT
DR SUMEET

HP — POOR PERFORMANCE FROM MY LAPTOP

I HAVE A HP PAVILLION DV9810
IT HAS 3 GB RAM 2.00 GHz AMD 64X2 PROCESSOR
180 GB HARD DRIVE A NVIDIA GEFORCE Go7150 GRAPHIC CARD WITH 1071 MB
BUT GAMES WITH MUCH LOWER REQUIERMENTS
LIKE PRINCE OF PERSIA1, 2, 3, HALO, BATTELFIELD 1942/2142,
DONT WORK WELL THEY KEEP FREEZING AND BLUR
AND DO NOT HAVE A REAL TIME DISPLAY OF SOUND AND VIDEO

ok

hp/hp pavilion g6 — fan not working

whenver i turn on my laptop , it shows error 90B, saying that , one of the fans is not working properly,, it is recommende to fix it or it will show unexpected behaviour/..

Dear Sir,
I have a laptop hp pavilion g6-1301txt, but several days i face a problem that " cooler fan dose not work and laptop remain shut down within 15second.

hp pavillion laptops — Mic Problem

Sir,
I have bought a hp laptop and from some days i am facing an internal mic problem. The mic is not working properly. I contacted the HP Service center at Ludhiana but i am sorry to say they did not even check the laptop properly and just to mint money they told me to get the LCD replaced. My problem is with the mic and they are forcing me to get my LCD changed for 24000 INR.

I mailed the customer care of HP but no solution was given to me. They just told me to keep in touch with the service center. They called me,mailed me but no solution was given.

Please help me on the same

true.

I purchased an HP pavilion DV7-6B63 in December and it crashed in June. Within weeks of having it, the front edge, a thin plastic thread the diameter of a straight pin over each front speaker, began cracking and finally broke off completely. When I took it back to Staples where it was purchased, they sent it to HP who said that the computer had been damaged along the front edge and they weren't sure they could do anything about it. The cracking along the front edge is a design flaw on their part. A thin thread of plastic resting on nothing is going to break just from normal usage as one's arms rest along that edge while typing. I found photos online of the same computer where the owner had taken photos of the cracks that first appeared and then the pieces falling off over the speakers.

I has been two weeks and Staples is still getting the run around from HP. I was disappointed that the front edge broke on this expensive computer, but had decided to ignore it. Now that the hard drive has crashed, I really think they should repair the front edge and replace the hard drive. Meanwhile, I am without my computer.

Have not had much luck with HP in the past and won't buy an HP product again.