HP India Complaints & Reviews

sir,
i have purchased hp notebook at 8th of august,and according to terms and conditions i got to extend my laptop warranty period free of cost for 1 extra year. according to term, i have send each and every document,but till today i didn't get any response.
e-mail id= [protected]@gmail.com
s.no. of laptop= 5CD219618F

I have a Hp laptop 630 model,which serialno-Qa131pa#Acj,Three(3) month ago my laptop disturbed due to Hard disc problem in a warranty period,then hp care help and Change the Hard disc,Now I facing another problem,Laptop automatically offed when it is worked in 1/2 hours,totaly I cant do any important work,& in my laptop screen shown Windows recovery error & many more,I am totally in deprived,I think to go cosumer court ,becoz in one year laptop 2-3 times disturbed,HP Branded company look after that this matter.with Regards Amitabha Das,From-Tripura,

Respected sir/madam,
i have bought hp laptop dv6-6165tx model in march 2012. since the time i have bought,there were lot of problems with that laptop.its battery is not working properly,and when i leave my laptop for a while like a few minutes,it never goes into standby,instead it gets struck...its c.d drive is not working properly...wi-fi is not detected in my laptop. my laptop's memory is 750 gb..bt even when i loaded a 100gb or more...it gets struck all the time when ever i open my open any of those files i have loaded...i have send it to the service center by mentioning all these complaints..but they just told there is a problem in my operating system and they replaced...even after that not even a single problem is rectified...when i complained about c.d drive,they told me that this laptop is like that.how can they manufacture a laptop with problems...? how can i replace my laptop?If anyone knows, please suggest me...
Don't ever buy hp laptops....
thanking you

MODEL NO & PRODUCT NO: 96-1201TX/QG470PA

SERIAL NO: 5CD1332710

ISSUE: WHITE SPOT ON SCREEN

I found a small DOT like WHITE POINT on the Screen, which is on the Extreme Right of the Screen. Immediately when i found this i took my Laptop to your Service Center at Dadar (AFORESEVE.COM LIMITED)Simtech Computronics Pvt Ltd.

There the Person who attended me said that to get a confirmation from HP Center, they will Give You a 10 Digit number.So he intimated me to get the HP Center permission to carry further, he also said i[censored] leave this UN-NOTICED it may spread.


So i contacted HP Support on [protected], there a person named MOBIN ALEXANDER attended my call. In which i Explained him about the Issue, but the statement he Mentioned was

"THERE CAN BE 1-5 DEAD WHITE PIXELS. IT IS ACCEPTABLE ONE, SO IT IS A MANUFACTURING DEFECT. FURTHER HE ADDED THAT IT WONT CREATE ANY FURTHER PROBLEM, SO USE IT AS IT IS"

But in our Country, the LAW says if it is "MANUFACTURING DEFECT", then it is covered under warranty. From the above conversation to whom a Customer should believe to the DEMO ENGINEER WHO ATTENED ME AT SERVICE CENTER or THE PERSON WHO SPOKE TO ME OVER THE PHONE CALL.

also a Lady who spoke 2 me was so rude & she was not ready to tell her name she banged the call down.

WE HAVE PURCHASE A NEW PRINTER OF HP BRAND. THIS MODEL IS HP LaserJet Pro 400 MFP M425dn Model No CF286A & Ser No CNB6D65H1Y. KINDLY SEND OUR ENGINEER AT OUR OFFICE AND ATTEND THE SAME .

I have an HP 1TB hard disk and since last many months it is not working for service center i went to its retail outlet and service center but reply from there side was that they don't repair this product at there place but as said to by its retail outlet and call center they said they said their all product repair at symtec so where to repair my hard disk

form last two days i was experienced that my x alphabet key is not working properly ,and i have to apply more force to press it so please take rapid action on my complaint

Dear sir/madam,
I am deepali gupta. I am very disappointed with your services. My laptop is under warranty and there is a problem regarding battery in my laptop. When i plugged in battery charger the message displays on screen saying (battery plugged in, not charging). I made a call on your hp phone support centre but my problem is not at all solved. so, please help me out.

I have purchased the hp LAPTOP from the hp dealer and was assured that after sending the Scanned copy of Purchase Invoice and the Bar coded serial number sticker they would be sending me the Warrenty extention voucher and the redemption code is 5095060, there is no telephonic help in this regards on HP helpline nos.

Till date(18/09/2012) no voucher has been received.

Pl. help me to solve my problem.

Regards
Deepesh Bajaj
([protected])

Dear Sir/Ma'am,

With reference to the invoice No. G&G/12-13/03159 Dated:10 August 2012 ,i have purchased a HP Pavallion Laptop[NB PC PAVALLION DV6-7039 Tx] .Particulars/Details are as following:
Batch: 2CE22109DF
BAT-6CLNHC4RY2E9PZ
AD-WBXYE0AAR2J55K

There is some issue with the windows because windows is not booting and recovery partition has been deleted unknowingly as we were not informed by you for making a recovery CD and you haven't provided any CD too for recovery purpose.

We have informed you before about the same approx 14 days ago,but the guy from you side said that only HP Customer care can assist us.

After that we called HP Customer care several times but there was no assistance from them,even they are saying that the laptop is not of India so we should bear the charges for Recovery CD,otherwise if this model is of India,they can provide the Recovery CD free of cost.


The person from HP Customer care we have talked was Santosh and case No is :[protected].

Please resolve this issue as soon as possible.

Thanks And Regards,
Meena Singh
[protected]

I purchased hp photosmart b110A printer ( s.no CN14C4S3HD) on 6-5-2012 from shiney e park pvt ltd ghaziabad an authorised hp reseller.when I first used the printer it's photo quality was not upto the mark so then within a month print head of my printer was replaced then again after using it for 10-15 days it again encountered a problem then my printer was replaced then after using it for 15-20 days again it encountered a problem then again my printer was replaced now after replacing what I found that print head of that new printer is damaged now what next they changed the print head and again the printer did not work since purchase of printer on 6-5-12 my printer has been diagnosed 5 times out of which twice it was replaced..I am fed up of this printer within 2-3 months I am hardly able to use that printer most of the time it is damaged..i even purchased an original hp 862 xl black cartridge for that printer..I never thought that a company like hp cheats customer like this by suppling them with sub standard products...what else now I have come to know the that model number printer has been discontinued by hp and have gone through many reviews online that b110 a printer was encountering problems. That's why model was discontinued..I feel my self cheated..I want the refund of the printer and ink I purchased or some other model printer asap with same features that can serve my purpose for which I purchased the printer that is printing.now its been almost 15 days and nothing has been done from hp to resolve the problem..

CA TUSHAR SINGHAL
[protected]

Dear sir/madam,

I am neeraj kumar agrawal, and I purchased a HP pc630 notebook from

BALAJI COMPUTERS
9/23 SATYAM HOUSE ,
KAALIMATA WARD ,
PANDRI
RAIPUR (C.G)
E-MAIL : balaji.[protected]@gmail.com

company VAT tin no. - [protected]

... from last 3 months i started having problems regarding product performance, many a times it stopped working (hang) unexpectedly, and then switch off....as my laptop is in warranty period i went to the above shop to file complaint and request to repair/replace any faulty spare part... and afterwards i have went there almost 5-6 times till now and after 1 months they returned my laptop saying there was a problem in motherboard and that the problem is fixed now..... but IT IS NOT SO.... I AM HAVING THE SAME PROBLEM REPEATED...... PLEASE look AFTER IT AS SOON AS POSSIBLE AS MY 12 MONTHS WARRANTY WILL END ON 26th september 2012

my bill number is - BC/11-12/08189
DATED - 26-SEP-2011

Thankyou,
NEERAJ AGRAWAL
mbl. - [protected] , [protected] , [protected]

HP PAVILION G6 2102Tx LAPTOP Complaints - NOT RECIEVED THE ACKNOWLEDGEMENT MAIL OR SMS FOR MYLAPTOPS 2ND & 3RD YEAR EXTRA WARRANTY PAPERS SENT ON 24/08/2012 WITH DD FOR RS.1133/-

SIR,I bought my HP PAVILION G6 2102Tx LAPTOP on15/08/2012 from KWALITY ENTERPRISES,AMRITSAR with which I get registered for 2nd & 3rd year extra warranty & I get my redemption reference code no.5093106 from the company on the same day in my email. ON 24/08/2012 I DESPACHED MY PAPERS INCLUDING INVOICE COPY NO. ASR/R-1074 DATED 15/08/2012 WITH BAR CODED PRODUCT SERIAL NUMBER STICKER ORIGINAL & ELECTION CARD AS MY ID PROOF & DEMAND DRAFT NO.346601 OF SBI DATED 24/08/2012 FOR RS.1133/- IN FAVOUR OF SOLUTIONS INTEGRATED MARKETING SERVICES PVT.LTD.I ALSO SEND THE EMAIL COPY WHICH I GOT FROM THE HP FOR REDEMPTION REFERENCE CODE NO.5093106.I ALSO MENTIONED THE REDEMPTION CODE ON MY INVOICE PHOTOCOPY.I SEND ALL THESE DOCUMENTS AT THE ADDRESS HP REDEMPTION CELL,SOLUTIONS INTEGRATED MARKETING SERVICES PVT.LTD.,24&30,GROUND FLOOR,OKHLA INDUSTRIAL ESTATE,PHASE III,NEW DELHI-110020 BY ONDOT COURIER ON 24/08/2012.MY COURIER RECIEPT NO.IS[protected] DATED 24/08/2012 & THE COURIER COMPANY PROMISED TO DELIVER THE DOUCUMENT ONTHE VERY NEXT DAY WHICH IS 25/08/2012.THE SOLUTIONS INTEGRATED MARKETING SERVICES PVT LTD. HAS TO SEND THE ACKNOWLEDGEMENT MAIL ON MY EMAIL ID:[protected]@enkayrub.com OR SMS ON MY MB.NO.[protected] WITH IN 24 HRS AFTER RECIEVING THE DOCUMENT.BECAUSE OF THE NEGLIGENCE OF THE COMPANY I STILL YET NOT RECIEVED THE ACKNOWLEDGEMENT MAIL FOR 2ND & 3RD YEAR WARRANTY & ALSO NOT RECIEVED THE DIGITAL CAREPACK CERTIFICATE.SOLUTIONS INTEGRATED MARKETING SERVICES PVT.LTD. SHOULD HAVE SEND ME ACKNOWLEGEMENT MAIL & DIGITAL CAREPACK CERTIFICATE AS SOON AS IT IS POSSIBLE.MY MOBILE NO.IS [protected].MY COMPLETE ADDRESS IS BIR KUMAR JAIN,1/28 ROOP NAGAR ,DELHI-110007.

This is regarding my hp laptop : Pavilion dv4 1131 tx. The wifi of my laptop stopped working all of a sudden. I went to authorised hp service centre. They kept my laptop with them for 1 day for fault diagnosis. Next day they called me and told me that my laptop''s mother board is faulty and it needs to be replaced. They gave me an approximate of around 23500 for the repair. I told them to try replacing wifi card but they said they have tried that and detected problem in mother board. I came back with my laptop after paying their diagnostic fee and thought of buying a new laptop because there is no point of spending so much. So few days latter I went to Nehru Place to buy a new laptop and accidentally showed my laptop to a third party .They just replaced my internet card for 1000 and that solved the problem and now my laptop is working fine. This caused a lot of mental harassment , mental torture and eventually lead to wastage of my time, being an engineer loss of productivity and many other endless problems. This also means that if a persons laptop is out of warranty, hp misguides customer to this extent.This is really shameful on behalf of Hp. Had I not taken the laptop to a third party I would have ended spending 25000 or probably 50000 for a new laptop.

Beside of sending the documents along with the cheque of Rs.1133/- well on time i.e. by 24 August,2012 for the extended warranty procedure i haven't received any of the reply from
Hp redemption cell,
solutions integrated marketing pvt.ltd.,
24 & 30, ground floor,
Okhla Industrial estate,
new delhi-110020
now what to do next........?

dear sir,

my hp printer model no.is 3525.
purchase date :[protected]
bill no. 5781
this product is purchase from :-
Say computer
63/321, mahesahmati (east),
malda-732101

this product is purchase against the gift offer.
so plz send the details of claim for redemption of gift.

thanking you

tanoy chakarvorty
52 bigha ( bag bari)
po:- jhaljhalia
malda
732102
mo. [protected]

sir,
I have purchased a hp pavilion dm4-3010tx whose serial no. is 2CE1511B89.
I had sent a draft to the HP REDEMPTION CELL,NOTEBOOKS SOLUTIONS MARKETING Pvt. Ltd. with all the neccesities for the additional warranty extension on 10-04-12
Till date I haven't received the warranty certificate on my email id([protected]@gmail.com)
kindly mail the certificate on my email id as soon as possible.I will be greatly obliged.

sir,
I have purchased a hp pavilion dm4 3010tx from ummed agencies ,kanpur.
laptop's serial no. is 2CE1511B89. Redemption code is 4665741

I had sent a courier with all the necessities to
HP redemption cell,Solution Integrated Marketing Services Private Limited for tthe additional warranty extension to 3 years on10-04-12
But till date the warranty certificate has not been sent to my email id
Kindly send the certificate tToyo my email id as soon as possible.i will be greatly obliged

Respected Sir/Madam,
My Complaint ID is [protected].

I bought a HP Laptop model no. QG465PA/G4-1201TU and Serial No. 5CD1332R49
on 22-oct-2011.Till date i need to go to Hp Service Center for Five
times.And still it is in the Service Center for a repair from 11/08/2012.

It started giving me problems in the 2nd month of purchase when Laptop's
speakers stopped working.i got it replaced.

then its motherboard got replaced.then its DVD writer was replaced.now it's
webcam stopped working,for which it is still under repair.
Today on 22/08/2012 when i called service center they told me that webcam
is repaired but there is some fault in WiFi.we still have to repair it.

one by one every part is giving problem.although it is under warranty and
everything is getting repaired.but how many times i will go to service
center.i am fed up of all this.Hp Service Center is 30 Km away from my home
town.for every single problem i need to go to HP Service Center twice once
for submit my laptop and then to receive it.

I think my laptop has some manufacturing defect.that is why it is giving
one problem after another.i request to the company plz replace my Laptop.company must
have all details of my Laptop.i hope company will understand my problem but company is not understanding my problem and company is not giving any reply of my complaint/e-mail.

My OS(windows 7) is corrupt and even system recovery did not work.At the
time of purchase i asked for the Operating System's Cd and Serial Key(which
was included in my Laptop ),then i was told that i will get Cd after few
days coz it is sent by company on request but i never got it.but now the
they are asking me for 1000 Rupees for it.

i bought the laptop for my convenience and not for harassment.So i request
you please help me regarding replace my laptop.


Thank you

This is really ridiculous !!!!



An H.P Brand New Model was purchased on Saturday and it was brought in use this morning in our office and within a couple of hours we've started over-heating.





Model G42458TU Product No XV921PASACJ



Battery : CT AZVQN9RYZ1NA9 Serial No : CNF050GGFG



Invoice No : CC/12-13/646 DEALER : Computer Connextion , Nehru Place

It's been over a week, even the CEO doesn't seem to be responding to our emails.