[Resolved]  HP India — terrible after sales service

HP India — Terrible after sale service!

hi guys,
same problem here in bhubaneswar as well...iwas running to get my LCD repalced for 3-4 months. lastly they replaced it with a used LCD which i realised later and now they are not ready to accept taht they have done it. The service centre's name is Maple computers.

Sir,

We had purchased & sold 13 D290 deskttop PCs having 3yrs.Onsite warranty on 10.11.2006 . While lodging a hardware complain on10.03.09 we were told by the tollfree agent that the warranty has expired on 10.11.2007. We have the purchase bill which reflects that the warranty is for 3 years.Please find the solution & reply immidiatley.

Regards.
SASWAT DASH
FELIX ASSOCIATES.
BHUBANESWAR

they r just intrested in sales where as their after sales service and their service centers are the worst.
i have a printer and its out of warranty i paid 14500 when i purchased it now the scanner is not working and the reply when i go to repair at their center is you can upgrade your product. are we out here to upgrade a product every year as the model get obsolute the next year.

dear sir,
i have one hp leaser jet M2727nf.
i am getting error 10.000 supply memory error.


how i will remove this? please send me the solution.

This is HARDIK MAMTORA and i had purchased hp550 new laptop DATED 31/3/09 FROM INNOVA PVT. LTD., AHMEDABAD. and there is MOTHER BOARD PROBLEM, INSTALLATION PROBLEM TAKE MORE TIME TO INSTALL SOFTWARES so I GIVE U my complain no in your service center at usmanpura, AHMEDABAD INVOICE NO:-08-09/MARCH/1007 DELIVERY NOTE:[protected] dated 26/5/06 and 1425 dated 6/6/09 AND MY CASE NO:- 30/4/09 TO 28/6/2010. I request you to solve my problem as early as possible cause i have faced so many problem.THE BILL IS IN THE NAME OF MADHUSUDAN BRAHMKSHTRIYA. AND MY CONTACT NO IS [protected].
AND PLEASE IF POSSIBLE REPLACE ME A NEW LAPTOP BECAUSE FROM PURCHASE OF LAPTOP FROM 1ST DAY I REGULARY VISITING YOUR OFFICE OTHERWISE I TAKING LEGGLE ACTION.
THANKS.

HP — After sales service denied

This has reference to the Laptop model CQ61-312-TV, VV284PA & Serial no. CNF9389DIM, which was purchased in the month of November 2009 From HP World, KG-1/411, Main Market, Vikaspuri. Due to the poor battery backup unit was submitted to HP authorized service centre, (RT Outsourcing Services Ltd.) Rama Road, Kirti Nagar, New Delhi, vide Token no. L-33, case no. KN2092. on 20.02.2010


I, with great disappointment, am writing this mail to inform that laptop has not been delivered to me even after 20 days. Fail to understand the reason, why HP is not able to give after sales support for a unit which was purchased hardly 3 months back.

First of all it is very unfortunate that I had to visit HP service center, with in two months of purchase, as the back-up of the unit was only last upto 1 hr. Service center confirm that battery is showing in good condition but at the same time agree that backup is only for 1 hr hardly. Now I am refused to get a battery replacement. I have totally lost faith in HP.

Can some one help how to proceed further to get the unit repaired back?

Thanks

H P — After sales support

I want to share that HP offers the most pathetic service support any company can ever offer. It is a nightmare to use a HP product. I work for an Automobile co and our co buys loads of products from HP and see the height, to a corporate customer the service offer is pathetic.
My laptop got crashed on Sunday and i have logged a comlaint on 6th September under the complaint no. [protected]. a gentleman visited my office on 7th and he said some parts needs to be replace and he will send a quotation for the same. After 2 hours his mobile stopped working and inspite of regular calls and reminders i have not been sent a quotation till now ( 8th september).
Logging a complaint or talking to anyone in HP centre takes min 1/2 hour
and in 4 days i have not been even issued a quotation, god knows what is the fate of my Laptop.

Manoj Gupta
# [protected]

Dear Sir,


REF – GIFT VOUCHER HP – 038540

SUB – GIFT DELIVERY DENIED BY SHOPKEEPER


I heartily thank and appreciate your favourable action and disturb ed your valuable time to release me Adidas Gift Voucher having serial no. HP-038540 (proof as per enclosed scan copies).

In this connection I approached the Adidas RON Region Adidas Exclusive Shop Vinika Towers, Shashtri Kunj, Opposite Municipal Corporation, , Nainital Road, Haldwani, Distt. Nainital, Uttrakhand, India to get Gift as per terms and condition back leaflet of Voucher.

But sorry to say that the above said Shop keeper is denying to give Gift item according to this Gift Voucher because he is asking that this is not valid on us and our name is deleted from HP record. But in HP-038540 Gift Voucher above said Shop is indicated in this Gift Voucher.

Hence you are, therefore, requested to kindly look into the matter and instruct to the concerned Shop Keeper (Adidas Exclusive Store, Vinika Towers, Shashtri Kunj, Opposite Muncipal Corporation, Community, Nainital Road, Haldwani, Distt. Nainital, Uttrakhand, India. As time is going to elapse faster for delivery of gift.


B.S.BISHT
PROJECT DEPTT
CENTURY PULP AND PAPER
LALKUA – 262 402
DISTT. NAINITAL, UTTRAKHAND, INDIA
MOB. [protected]

EMAIL :ns.[protected]@indiatimes.com
EMAIL :[protected]@centurypaper.org.in