[Resolved]  HP LPG Gas — POOR REFILLING SERVICE

HP LPG — Bad Services

Hi

I am a consumer of HP Liquid Petroleum Gas. I reside in Safilguda, Hyderabad. The HP gas agency catering the services in our locale is called Shreya Enterprises. These people take nearly 20 to 25 days to delivery the cylinder once it is booked. They have a very callous and reckless attitude towards the consumers. They also insist that consumers come in person to book for a cylinder or any other complaints and once the consumer is at their counter they care a damn to know for what we are there. People sitting at the counter are busy checking their records or chatting mutually or doing something else while the consumer is waiting for their attention. This brings us to a stage where we are planning to take services of a different company. If this issue is not checked by the HP authorities on time the agencies seem to have a monopoly in our localities and there is no end to the consumer's trauma.

Thanks and Regards
Priya Pothina

HP LPG — pathetic service

I am an HP LPG customer since 2002 and have connection no 610639 from their dealer M/s Jay Kay gas Co, Link Road, Model town, Ludhiana. . I had chosen HP over other LPG providers because of the high quality of service this brand used to boast of. But I have a very bitter experience of their so called efficient service. First of all it is very difficult to contact the above mentioned dealer . The no[protected] which is given to the customers hardly responds. It is either always engaged or if you are lucky enough to get the line, nobody picks up the phone. You can yourself check this fact by try calling at this no. Many a times we are told that they have no man available to deliver the gas so come and pick your cylinder if you want the gas or they do not the serve the area of my address. Though I am residing at the same place since I took the connection and there is no change of address at all. As this was not enough this morning my gas cylinder started leaking very badly. Even after trying everything like changing the pipe of valve it didn’t stop so I called them to send somebody to check it as it may result into some accident . The only response I got from their side was switch off the gas and wait till tomorrow when they will try to send someone if possible. When I insisted on sending somebody same day I was coldly advised to transfer the connection to some other dealer.
I hope HP would act upon such dealers who are openly giving a bad name to such a reputed brand.


Ashish Pal
Housefed Flats
E-Block, SBS Nagar
Ludhiana

jay kay Gas co — non delivery of gas cylinder

Hello
Despite booking a refill gas cylinder with jay kay Gas co (HP gas dealer)on 4-7-2013 i have yet to get it despite so many times calling them and in fact visiting their office.i always get the same reply that it will be delivered tomorrow but nothing happens.My consumer no is 740948.kindly help