Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

sir/madam

My consumer no 604730 i bookied gas on 19/3/2012 but not yet came in our home gas is complte please sent gas soon you geen to cildyer but ne use of that for month you give only one what use of adnisala use serivecs is very bad

Hindustan Petroleum/Gas refill cylinder — Cylinder Delivery Not in Time

Respected Sir,
I have the honour to inform you that I am a consumer of HP gas through Prakash Agencies in Tirur, Kerala. We book for gas refill cylinder as per your method, and it's never delivered on time. When we call to enquire, most of the time we could hear busy tone from other end, and if sometimes it rings nobody will attend. Either we got them rarely on phone or physically from their agency office we will get the answers like it would be done next day - but it is time waste to wait for the gas carriage. In order to the promise from your agent's office for three four days including today I was waiting at my door for gas cylinder carriage, but, they were fooling us saying today today tomorrow tomorrow. We don't even have a second cylinder. We had booked for second cylinder online but not yet confirmed and its request number is 60546. When is the second cylinder going to be provided? Kindly instruct your agency not to keep on us waiting for indefinite time as it will cause to kill our valuable time on going on waiting them at our doors and advice them to deliver the refill cylinder on time.
Nowadays this types of mischiefs are increasing from your agency. We learned that every time they are providing gas refill to some of their own clients very fast keeping long waiting customers like us in dilemma. Two three months ago (hope[protected] once I got immediate delivery on your sudden advice against my online complaint to you. But no customer wishes to do online complaints to the company every time. So kindly instruct the agency to behave fairly and if they do favour to some customers doing malpractices others will definitely suffer.
Do you give suggestions about online booking through internet which will be helpful to us.
I am eagerly waiting for your positive mail which we expect will overcome our problem for ever.
Thanking you for hearing us, With Regards
Jameela
Consumer no. 657775
Address : 'Sheriffs' house
Vidya Nagar, Vakkad
Paravanna, Tirur, Kerala

CENTURY GAS SERVICE[protected]

Sir,

I have recently subscribed for a new HP connection. I register for it on[protected] and after submitting documents on 01/01/2011, i visited to the distributor on 15/01/2011, they asked me to provide an affidavit for non holding of ration card, which is not mentioned earlier by them on 01/01/2011, and further the manager asked me to wait for another 15 days, when i again visited them on 30/01/2011 with affidavit, they refused to provide the same because of pending verification, i waited for that whole day at my home for the verification officer, but nobody appears. Then again, on telephone,they said that you should come on tuesday. On tuesday, they asked me to buy the new stove from them of rs. 2000/- and a water purifier, called ZERO-B of rs. 300/-,and a lighter of rs. 150/- saying that all items are part of the Stove Kit, and if you don't buy it, the new connection would not be available, and further saying that new connections are closed nowadays to another gentleman besides me. Now i want an answer, is a water purifier of rs. 300, and a lighter of rs. 150/- is a part of stove's kit. Further, i am already in possession of a ISI marked stove, which i also mentioned in the Affidavit, but they completely ignored it. Now i am in possession of stove by the HP Distributor forcefully.

HP Gas — Forcible selling

HP gas dealesrs are force-selling cooking appliences when i asked book an additional cylinder. This force selling is against the principle of HP gas

Sir,
My consumer code: 618696
Agent: 459750
Shakti enterprises
4th block Jayanagar Bangalore

Yesterday I had sent a complaint that I have not recieved the domestic gas cylinder replacement since 5.2.2008.
I have received it today. the delivery man says that he came 2-3 times!
but we are not able to trace.
There should be a system of leaving "foot prints" like a postman who leaves a note if the door is locked when they visited.
Most surprising is that even agency will not know if he has really visited.
Any way some method has to be evolved to get cylinder replacement in time. Many times we are not sure if they will get it in 4-5 days or 10-15 days. Uncertain. If there is certainity may be we can make sure that we take leave and wait to receive the cylinder!! this is true especially for working women.
Thank you.

I have a hp connection & consumer id no is 6079186. i book gas 15.10.08 . But i can not find gas till now. I contact your dealer then they reply that your gas delivered tomorrow for last week. They delivered gas after approx. one month from booking. So please solve my problem & give gas to me.

My address
Raj kumar sharma
1461, Pannapuri
Hapur [Distt- Ghaziabad ]
U.P.
Mo. no. [protected]

DEAR SIR
I AM INFORM TO YOU REGADING GAS REFFILLING VERY POOR SERVICE AND DEALY FOR DELEVERD




ARUN GUPTA
DALTONGANJ
JHARKHAND

Sir,
My HP GAS Consumer No.614472.
An hour back I lodged a complaint about non-adhering to the schedule of delivery.
Just I received the Gas.
Thanks.

Dear sir/madam
I had booked a HP refill gas cylinder (consumer number 600339)through their IVRS scheme phone number 12665 on 25.09.2009 around 12 P.M. booking number 6. Till 03.10.2009 I did not receive the cylinder.When I checked up with our dealer-Shakthi Gas Agency, Jayanagar Banaglore -phone number 26630130,I was informed that they received the booking only on 29.09.2009 and the booking number is 416958 and that the delivery would be after a week ie only after 06.10.2009 which means the delivery would take place after 12 days or more.
My complaint is
1. why is there 4 days delay between HP IVRS and the dealer?
2.Why should it take another week for delivery.
Thank you
yours truly
Dilip Gurjar
[protected]
yours truly
Dilip

Hi Sir,
This is Suman, my consumer number is 623682, agency is Deepak gas agency, Snehapuri colony,
I booked gas for home delivery on14.10.09 but till today 30.10.09 not delivered. Whenever i make phone call they says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening . My Gas Agency is Deepak gas agency, Snehapuri colony, Hyderabad.Dealer code is 466960.

Dear Sir/Madam
I am Rakesh. please deliver my gas cyilender.My booking No is 252361.Please

Sir,
I am a customer of HP gas with MANRATH ENTERPRISES No.7 & 8, 3rd Main Domlur 2nd Stage BANGALORE - 71. My consumer No.624981. I have booked my cylinder on 20th March and we have been informed that we will get our cylinder on or before 24th march. But unfortunately still today we could not receive our cylinder.When I enquired with the agency they replaied that it was already billed and cyliner is given to delivery boy further to contact to the delivary boy. When I spoke to the delivery boy he replaied that he had visited to my place and found door was locked. Now
1 ) when the door is found locked, the delivery boy did not handed over the cylinder back to the agency.
2 ) While getting the cylinder he always do not bring the acknowledge receipt from the agency

If we ask these to the agency or the delivery boy I am not getting any proper replay.
Will the concern authority take necessary action on this issue???.

I am trying to call HP Gas agency since last one week but either it comes engage or even if it rings, no body picks up

I dont understand, How to approach, them, where to go...this people so irresponsible ...and we consumer are suffering

Why no body takes action against these fools, they are making our life hell

well said picku. i am also suffering this kind of hp gas agency in chennai. i booked 01.02.2012 till i have not received the refill gas??

Non Delivery of Gas Cylender after booking

I booked gas for home delivery first on.24.08.2010 but not delivered second time booked gas on 24or 26.09.2010 but till today 01-10.10 not deliver. Whenever i make phone call to their representative, he says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. My Gas Agency is Khullar Enterprise shop no. 2 R.B.I. Colony, Paschim vihar, Delhi. whenever I call to honer he don't tell me any problem he say tomorrow I sent your cylinder. the Khullar Enterprise houner cell no. is [protected].
sir/madam, please solve my problem.
my name is Imran khan
consumer no. 617735

You can complain either to the Sales Officer or Territory manager of HPCL in charge of the area (it is mandatory that the phone number is displayed in the concerned pump).

But as many officers turn a blind eye to such tampering, or just issue a casual warning to the concerned pump owner, it is more effective if you approach the local Weights and Measures Office and lodge a complaint. This office is a government institution which has the powers to seize and stop the sales if the quality or quantity of the petrol/diesel is not pure.

I myself am a pump owner based in Visakhapatnam, and from the information I could get, complaints can be lodged in the office of following authorities :

1. Controller, Weights & Measures, Room No. 117-118, C-Block, Vikas Bhawan, New Delhi-110002.

2. Principal Secretary cum Commissioner, Weights & Measures, Ist Floor, K-Block, Vikas Bhawan, New Delhi- 110002..

3. Public Grievances Commission, G-Block, Vikas Bhawan, New Delhi-110002.

4. Director, Vigilance Department, Old Secretariat, Delhi-110054

(I am not aware if the information is current or outdated, but atleast one of these addresses might be correct)

Hope this information helps

I posted this on 18th Feb at around 2pm.
I also registered a complaint at hp gas web site.

By evening 630 pm, he owner of the ageny called me and apologised for the inconvenience caused, and the pending cylinder was delivered by 7pm!!

Thank you forum!

If you want to complain about a HP Gas Distributor, please do so at - http://jihaan.hpcl.co.in/booking/ComplaintRegister.aspx