[Resolved]  HP Pavilion Desktop Fk796aa#ACJ — OFFER PRINTER & UPS NOT RECEIVED SINCE LAST 11 MONTHS

Dear Sir

Wrt below mail, I have been following up for the same from last 8 months & I had purchased the PC in Dec 08' , even I have sent them the required documents & 1000's DD as per thier requirement, then how there is no registration nor document details.

But I think there is communication gap between your collgues. Pls. sort it out this matter by any way at the earlist possible, I can not tolerate any more inconvence.


Product purchased: Desktop or Laptop - Desktop HP PAVILION PC



Date of sending the documents- 28 / 02 / 09 (courier bill attached )



Exact Name on which the Claim was Registered -- Pawan Ram Vilas Ram



Redemption Code- F07MLR01IQ



Registered Mobile Number- [protected]



Product # - FK796AA#ACJ



Serial Number- INA84500GB



Demand Draft Number- 2/ 08 -09 - 864012 ( UCO BANK - VASAI BRANCH ) -- DD Date ( 28/02/09 )



Dealership name- MICROAGE COMPUTER ( BILL ATTACHED )



Dealership City -- VASAI (W) ( BILL ATTACHED )



File number- ( PLs. REFER BILL ATTACHED )

I expect positive feedback at least from U, so kindly look into the matter on urgency.

Waiting for your favourable reply.

Thanks & Regard.

Pawan.

--- On Thu, 8/10/09, Innovative Incentives , RE1 <[protected]@innovativemail.in> wrote:


From: Innovative Incentives , RE1 <[protected]@innovativemail.in>
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer
To: "'microage'" <microage.[protected]@gmail.com>, [protected]@innovativemail.in, "'Amit KumarAgrawal'" <amit-kumar.[protected]@hp.com>
Cc: "'chootu rraamm'" <[protected]@yahoo.co.in>
Date: Thursday, 8 October, 2009, 11:32 AM


Dear Sir



Against all the details of the customer you have provided we do not have neither registration nor his documents

Now this scheme has been closed





Thanks & Regards

Reetie



From: microage [mailto:microage.[protected]@gmail.com]
Sent: Wednesday, October 07, 2009 5:08 PM
To: [protected]@innovativemail.in; 'Amit KumarAgrawal'; 'RE1Innovative Incentives'
Cc: 'chootu rraamm'
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer



Dear sir ,

Please look in to the matter.

Microage Computer



From: chootu rraamm [mailto:[protected]@yahoo.co.in]
Sent: Wednesday, October 07, 2009 12:10 AM
To: [protected]@innovativemail.in; 'Amit KumarAgrawal'; 'RE1Innovative Incentives'; microage
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer

???????????

--- On Sat, 3/10/09, chootu rraamm <[protected]@yahoo.co.in> wrote:


From: chootu rraamm <[protected]@yahoo.co.in>
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer
To: [protected]@innovativemail.in, "'Amit KumarAgrawal'" <amit-kumar.[protected]@hp.com>, "'RE1Innovative Incentives'" <[protected]@innovativemail.in>, "microage" <microage.[protected]@gmail.com>
Date: Saturday, 3 October, 2009, 4:49 PM What is the status on below mail.

--- On Wed, 30/9/09, microage <microage.[protected]@gmail.com> wrote:


From: microage <microage.[protected]@gmail.com>
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer
To: "'chootu rraamm'" <[protected]@yahoo.co.in>, [protected]@innovativemail.in, "'Amit KumarAgrawal'" <amit-kumar.[protected]@hp.com>, "'RE1Innovative Incentives'" <[protected]@innovativemail.in>
Date: Wednesday, 30 September, 2009, 11:02 AM

Pls do the need full soon as possible.



Microage Computers



Rajesh Shivdas





From: chootu rraamm [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, September 29, 2009 10:47 PM
To: [protected]@innovativemail.in; Amit KumarAgrawal; RE1Innovative Incentives; 'Microage'
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer



Dear Amit / Rajesh,



It is going beyond my limit, I think U cannot help me to get out of this issue.



I will have to take consumer court help rather then request U from last 8 months.



Thanking U for your waste efforts.



Pawan.



--- On Thu, 17/9/09, Agrawal, Amit Kumar <amit-kumar.[protected]@hp.com> wrote:


From: Agrawal, Amit Kumar <amit-kumar.[protected]@hp.com>
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer
To: "Pawan Ram" <pawan.[protected]@cipla.com>, "[protected]@innovativemail.in" <[protected]@innovativemail.in>
Cc: "Innovative Incentives , RE1" <[protected]@innovativemail.in>, "'Microage'" <microage.[protected]@gmail.com>, "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Date: Thursday, 17 September, 2009, 10:41 AM

Payal ,



Cud u pls help us close this.



Regards,

amit




[protected][protected][protected][protected]

From: Pawan Ram [mailto:pawan.[protected]@cipla.com]
Sent: Wednesday, September 16, 2009 8:07 PM
To: Agrawal, Amit Kumar; [protected]@innovativemail.in
Cc: Innovative Incentives , RE1; 'Microage'; [protected]@yahoo.co.in
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer



Dear Amit / Agrawal,



What is the status on below mail; still I haven’t received the Redemption offer (UPS & colour printer).



Now, I think I have to take strick action against it.



Waiting for your reply.



Thanks & Regard.



Pawan.




[protected][protected][protected][protected]

From: Agrawal, Amit Kumar [mailto:amit-kumar.[protected]@hp.com]
Sent: Saturday, August 29, 2009 11:44 AM
To: Pawan Ram; [protected]@innovativemail.in
Cc: Innovative Incentives , RE1; 'Microage' ; [protected]@yahoo.co.in
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer



Retie,



Pls get the same released today ,



Regards,

Amit




[protected][protected][protected][protected]

From: Pawan Ram [mailto:pawan.[protected]@cipla.com]
Sent: Friday, August 28, 2009 7:02 PM
To: Agrawal, Amit Kumar; [protected]@innovativemail.in
Cc: Innovative Incentives , RE1; 'Microage' ; [protected]@yahoo.co.in
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer



Waiting for your feedback on below mail


[protected][protected][protected][protected]

From: Pawan Ram
Sent: Wednesday, August 26, 2009 6:28 PM
To: 'Agrawal, Amit Kumar' ; ' [protected]@innovativemail.in '
Cc: 'Innovative Incentives , RE1' ; 'Microage' ; '[protected]@yahoo.co.in'
Subject: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer



Dear Amit.



Waiting for your feedback on below mail,



Once again thanks



Pawan.




[protected][protected][protected][protected]

From: Pawan Ram
Sent: Monday, August 17, 2009 6:50 PM
To: 'Agrawal, Amit Kumar' ; [protected]@innovativemail.in
Cc: Innovative Incentives , RE1; 'Microage'
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer



Dear Amit.



Thanks, for your quick response, but sir what about the UPS?



Waiting for your feedback,



Once again thanks



Pawan.




[protected][protected][protected][protected]

From: Agrawal, Amit Kumar [mailto: amit-kumar.[protected]@hp.com ]
Sent: Wednesday, August 12, 2009 3:41 PM
To: [protected]@innovativemail.in
Cc: Innovative Incentives , RE1; 'Microage' ; Pawan Ram
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer



payal ,



pls get the printer released,





regards,

amit




[protected][protected][protected][protected]

From: Pawan Ram [mailto:pawan.[protected]@cipla.com]
Sent: Wednesday, August 12, 2009 2:20 PM
To: Agrawal, Amit Kumar; Agrawal, Amit Kumar
Cc: Innovative Incentives , RE1; 'Microage'
Subject: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try) -- HP computer

Dear Amit,



As discuss with you day before yesterday, I had purchased HP destok computer from Nallasopara branch , but till today I have not yet received the offer gift of UPS & colour printer, as promised.



Mail attached with require details.



Kindly look into the matter urgently & help me out to get out of this issue.



Waiting for your reply.



Thanks & Regard.



Pawan.








[protected][protected][protected][protected]

From: Innovative Incentives , RE1 [mailto: [protected]@innovativemail.in ]
Sent: Tuesday, August 04, 2009 3:34 PM
To: Pawan Ram; 'Microage'
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



Dear Sir



Still open case , could not speak to him and no details found

In case you are saying it is an approved case can we have the same mail the customer received after sending the documents



Thanks & Regards

Reetie



From: Pawan Ram [mailto:pawan.[protected]@cipla.com]
Sent: Tuesday, August 04, 2009 3:00 PM
To: Microage; [protected]@innovativemail.in
Subject: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



Dear Sir,



Waiting for your feedback on below mail.



Thanks & Regard.



Pawan.


[protected][protected][protected][protected]

From: Microage [mailto:microage.[protected]@gmail.com]
Sent: Thursday, July 30, 2009 7:14 PM
To: [protected]@innovativemail.in
Cc: Pawan Ram
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



Pls reply on the status



MICROAGE COMPUTERS



Rajesh Shivdas





From: Pawan Ram [mailto:pawan.[protected]@cipla.com]
Sent: Thursday, July 30, 2009 6:21 PM
To: 'Microage'
Subject: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



Dear Rajesh.



As discussed & confirm by you a week ago, that my Redemption offer has been approved & has been dispatched from Chandigarh .



Pls. look into the matter & confirm by when I can receive the printer & UPS.



Waiting for your reply.



Thanks & Best Regard.



Pawan.

& ;nbs p; ;


[protected][protected][protected][protected]

From: Innovative Incentives , RE1 [mailto: [protected]@innovativemail.in ]
Sent: Monday, July 13, 2009 1:08 PM
To: Pawan Ram; 'Agrawal, Amit Kumar' ; 'Microage' ; 'Brahm Alreja , Innovative Incentives '
Cc: 'Brahm Alreja , Innovative Incentives '
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



Dear Sir



This number is not responding



Any other number please ??



Thanks & Regards

Reetie



From: Pawan Ram [mailto:pawan.[protected]@cipla.com]
Sent: Monday, July 13, 2009 12:50 PM
To: Innovative Incentives , RE1; 'Agrawal, Amit Kumar' ; 'Microage' ; 'Brahm Alreja , Innovative Incentives '
Cc: 'Brahm Alreja , Innovative Incentives '
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



Dear Reetie.



Pls. find here below the required details:



My name (Customer) -- Pawan Kumar Ram Vilas Ram



Mobile Number- [protected]



Waiting for your reply.



Thanks & Regard.



Pawan.




[protected][protected][protected][protected]

From: Innovative Incentives , RE1 [mailto: [protected]@innovativemail.in ]
Sent: Monday, July 13, 2009 12:04 PM
To: 'Agrawal, Amit Kumar' ; Pawan Ram; 'Microage' ; 'Brahm Alreja , Innovative Incentives '
Cc: 'Brahm Alreja , Innovative Incentives '
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



Dear All



Can we please have the contact no. of customer to speak to him directly, as we are unable to locate the claim as well as documents



Thanks & Regards

Reetie



From: Agrawal, Amit Kumar [mailto: amit-kumar.[protected]@hp.com ]
Sent: Saturday, July 11, 2009 6:58 PM
To: Pawan Ram; Microage; 'Brahm Alreja , Innovative Incentives '
Cc: 'Brahm Alreja , Innovative Incentives '
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



brahm,



cud u pls cls.




[protected][protected][protected][protected]

From: Pawan Ram [mailto:pawan.[protected]@cipla.com]
Sent: Friday, July 10, 2009 5:52 PM
To: Microage; Agrawal, Amit Kumar; 'Brahm Alreja , Innovative Incentives '
Cc: 'Brahm Alreja , Innovative Incentives '
Subject: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)

Waiting for your feedback on below mail.



Pls. take it on urgency.



Thanks & Regard.



Pawan.




[protected][protected][protected][protected]

From: Microage [mailto:microage.[protected]@gmail.com]
Sent: Saturday, July 04, 2009 1:46 PM
To: Pawan Ram; 'Agrawal, Amit Kumar' ; 'Brahm Alreja , Innovative Incentives '
Cc: 'Brahm Alreja , Innovative Incentives '
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)





pls help close this , pls find where is the gap ,



regards,

Rajesh Shivdas




[protected][protected][protected][protected]



From: MICROAGE [mailto:microage.[protected]@gmail.com]
Sent: Thursday, July 02, 2009 5:53 PM
To: 'Pawan Ram'
Subject: RE: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



We are pleased to bring to your notice that the Improved Version of Our Dedicated Redemption Support Portal For Desktop Promos is now Live.



This can be accessed on the following URL :- www.redemptionsupport.com



What’s New :- Check Status Of Your Claim Online :-



Customers/Trade Partners/Team members , willing to check the status of their claims can now log on to the above mentioned URL and search for the status of their claim online , Thus bringing an end to the customers queries that you receive on this.



Please share this link , with your team and request them to further share it in trade /relevant sectors.



To know the status , all you need to do is enter any two parameters from the selection list provided , this MUST be as registered , else the results cannot be displayed .





In case the customer is not able to find an answer , the system shall automatically respond with an possible error and prompt the user to try again.

Even on making an second attempt , the customer faces any issue , the system opens a page from where the customer can submit and “Status Request”



Tough , all status updates are sent to the customer’s registered email address and mobile numbers , all supplementary status request shall now be accepted , only if received thru this “Status Request” Page :-



WHY? :- The status request pages seeks all the relevant information from the customer , without which the request cannot be submitted -. Generally the customer would send an mail query with incomplete details from which we cannot locate the claim – triggering a mail trail and delay in response time . Accepting status request thru these pages assures that all required details are available in the first communications itself . This helps in locating his claim and most updated contact information helps us reach the customer quickly



Thanking You for your understanding and co-operation .





From: Pawan Ram [mailto:pawan.[protected]@cipla.com]
Sent: Tuesday, June 30, 2009 10:36 AM
To: [protected]@innovative support .in
Cc: microage.[protected]@gmail.com; [protected]@yahoo.co.in
Subject: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



Dear Sir,



Awaiting for your feedback on below mail.



Thanks & Regard.



Pawan.






[protected][protected][protected][protected]

From: Pawan Ram
Sent: Thursday, June 25, 2009 7:39 PM
To: ' [protected]@innovative support .in '
Cc: microage.[protected]@gmail.com; [protected]@yahoo.co.in
Subject: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



Dear Sir



Pls. find herewith the attachment of scan copy of original BILL & courier copy along with the required details in blue below:



Product purchased: Desktop or Laptop - Desktop HP PAVILION PC



Date of sending the documents- 28 / 02 / 09 (courier bill attached )



Exact Name on which the Claim was Registered -- Pawan Ram Vilas Ram



Redemption Code- F07MLR01IQ



Registered Mobile Number- [protected]



Product Serial Number- 3CQ8192KCN



Demand Draft Number- 2/ 08 -09 - 864012 ( UCO BANK - VASAI BRANCH ) -- DD Date ( 28/02/09 )



Dealership name- MICROAGE COMPUTER ( BILL ATTACHED )



Dealership City -- VASAI (W) ( BILL ATTACHED )



File number- ( PLs. REFER BILL ATTACHED )



Awaiting for your feedback soon.



Thanks & Regard.



Pawan.









-----Original Message-----
From: Redemption Support - Self Care [mailto: [protected]@innovative support .in ]
Sent: Tuesday, June 23, 2009 10:50 AM
To: [protected]@yahoo.co.in
Cc: microage.[protected]@gmail.com; Pawan Ram
Subject: [Helpdesk2 #XWU-651211]: PAWAN: Status Request (After 2nd Try)



Dear Sir,



We are unable to track your claim with the details provided by you. Please provide the following details asap to , assist you on the same.Inconvinience Regretted



Product purchased: Desktop or Laptop -

Date of sending the documents-

Exact Name on which the Claim was Registered

Redemption Code-

Registered Mobile Number-

Product Serial Number-

Demand Draft Number-

Dealership name-

Dealership City

File number-











With Warm Regards



Innovative Support



Ticket Details

===================

Ticket ID: XWU-651211

Department: Redemption Support - Self Care

Priority: Low

Status: Sender's Input Req








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