HP India Complaints & Reviews

Derar Team

We had purchased HP Compaq desktop last month
now we are not able to shutdown the system . it is getting error with blu screen

Please arrange customer support to my system error

Thanks & Regards
Narasimha Chowdary
[protected]

HP — servicing problem

i purchased HP pavilion1210in in 2004 from computer plus Ghatkopar-e, mumbai-83. now i had problem with my cpu/motherboard. they send engg. he make connection & tell me ok. after 1 day i check it was not worked. engg. come next day & tell me it is sparked. they told me your whole cpu is damage u have to replace it with more charges.

HP Laptop — hp laptop battery problem

Dear Sir,

I am Astha Verma residing at Pune.On 29/7/08, I gave my laptop for battery changing at Vintech Electronic System which is a authorized Service Center of Hp in Pune, during that time my laptop was in warranty period.

The last date of warranty was 1/08/08. But my Laptop battery has not changed yet, the people at service center are saying as you have given the laptop two days before the warranty period, so confusion is arising that whether the laptop is in warranty or not.

As per my conversation with Mr.Alok Joshi at Vintech Electronic 15 days back, he said that till now the procedure is going on and within two days we will inform you but till today no reply has come from his side.The details regarding my laptop are

Model : HP Pavilion dv2000
Serial no : 2CE7181133
Bill no : 13459 (Dated-01/08/07)
Task no : 5878 (Dated-29/07/08)
(service form)

Please confirm the status of my request as soon as possible.
It has been over a month that i am suffering due to miss-communication caused due to department.
Awaiting your reply.


Astha Verma

hi i sumit ... from bathinda (punjab) (india)...i have a hp laptop nd ... plz contact me my no is [protected]

HP — Problem in laptop

I have got a HP Pavilion tx1000 notebook. I have been facing problems with the equipment since last nine months. In the past nine months the laptop was mostly with the service center people. Every time I give the laptop to service center people they will keep it for 10, 15 or even more days and then hand it over back to me. It works well for next 1 month or so and then again the same problem is there.

The service center is 33 Km from my place and the working time of the service center coincides with my working hours. Though I have never faced any difficulty and the staff there is quite cooperative (they even stay back after their closing hour for attending me) but still going 30 Km after coming back from office and that too twice every month is quite a thing. And all that because of same problem.

My notebooks serial no. is CNF711197G, product no. is RU886PA#ACJ.

My friends who too have got the same model are having no problems at all., there notebooks are working fine. So I think this particular piece has got some problems which are being overlooked.
I have even talked to HP call center people and they gave me case reference no. [protected], [protected], CCHSAP203196.

They are big cheater please check the following link.
they have faulty nvidia GPU in there motherboards which causes the no boot problem we are not alone please check this site.

http://hplies.com/

HP Laptop — Problem with system board and HP Customer services

To whomsoever it may concern



This is with reference to a Laptop (HP Pavilion dv6000 series), purchased in October 2006 from US. Since May 2008, the wireless card of the laptop has not been functioning. When I consulted the HP Service Centre in Bangalore, I was told that the System Board needs to be replaced to fix the problem or, another alternate and cheaper solution would be, to use an external wireless card. So, I purchased an external wireless card accordingly.



Further, on 25th July 2009, the laptop display stopped working. So, I gave my laptop to the HP Authorised Service Centre in Ahmedabad (Ashtech Technologies, Thaltej) and made an initial payment of Rs.1,200 for diagnosis. After a week, I was told that the System board needs to be replaced and it would cost Rs.12,000 (inclusive of taxes). So, on 2nd August 2009, I made the payment accordingly and I was told that the system board would be replaced in a week. But, I finally got my laptop( with the new system board) on 12th August 2009, with a 1 month warranty for the system board. After a week, the wireless stopped functioning and the display was not functioning frequently. So, I again complained to the Ashtech Service Centre on 29th August. They have told me that the system board would be replaced. It has been 15 days since I've asked for the replacement but I haven't got a single call from them.



This being the situation, I'm regretting my purchase of the laptop in the first place, due to all the problems I've been facing. It is disturbing my work and acedemic scheduleand causing too many problems.

Yours Truly,
Akhila Rao
An aggrieved HP customer

same problem with me...so many complaints here...y shd one purchase hp..

HP Compaq Presario Desktop — dead

i brought hp presario from ankamaly, ernakulam dt, kerala, warenty is tree years, with in one year got a probelem 3 times.nw its dead.i went the dealer he told me to call toll free noumber.this people are not responding, evan i sd somany mail to hp help .com even they r not responding.iam fed up with hp

JAGDISH PRODUTS — not received printer under scheme

Dear sir

we have computer of hp in scheme of printer. in this scheme we have given cheque of Rs 1900. last two month we have not received printer.
thankyou

I have sent a laptop compaq presario whose Model No M 2000 on 06 Mar 2010 for Jammu to duke computers through overnight couriers from Aizawl. The parcel has received but laptop has fully broken i have packed laptop to myself. The packing had very good. Overnight courier has taken the responsibility of any breakage or loss but they have not given any positive response. Now i am attache the photographs of broken laptop please solve my problem as soon as possible.

have sent a laptop compaq presario whose Model No M 2000 on 06 Mar 2010 for Jammu to duke computers through overnight couriers from Aizawl. The parcel has received but laptop has fully broken i have packed laptop to myself. The packing had very good. Overnight courier has taken the responsibility of any breakage or loss but they have not given any positive response. Now i am attache the photographs of broken laptop please solve my problem as soon as possible.

HP — Complaint for the undelivered UPS under offer scheme (Redemption code is MNJWNZPSEC)

This is for your kind information that, I’ve purchased one Compaq Desktop (SN: INA84703R2) with redemption offer on 30-dec-2008 for my brother namely MR. SUBHAJIT PAUL. On last week of April -09, I received the HP ALL-IN-ONE PRINTER 4288 without the UPS through OVERNITE EXPRESS. After a couple of month I was informed through SMS from HP that the UPS has been sent through OVERNITE EXPRESS Docket Number is :[protected]. I’ve checked the status of the claim in HP Redemption Support web page and found the details as follows:

Registered Mobile No:[protected] , File No:59031

Redemption code is MNJWNZPSEC.


Till date I have not received My UPS.
I have Purchase My PC on Jan 2009 with Redumttion offer(Printer & UPS)

File No:59031

Redemption code is MNJWNZPSEC




Please Help me to get the UPS.




This is a long pending case. Previously i sent you mail regarding the matter but unfortunately it has not been fixed yet.

Now I can say you that I am going to be cheated by HP but I believe HP is not a cheater.




In that case I am Unsatisfied customer and I would like to raise my voice to the top management of the HP India. One thing you mast remember HP India can't cheat there customer. Please forward the mail to top management of HP, they should know how there customer are being cheated by there irresponsible employee.




Some details:

File No:59031

Redemption code is MNJWNZPSEC

Registered Customer

SUBHAJIT PAUL

ARABINDA SARANI (PAL BAGAN )

BHADRESWAR TRAIN STATION

HOOGHLY-712124


Thanks & regards
Jagadish paul (Brother of Subhajit Paul)
Mob: [protected],[protected]


******SOME HISTORY REGARDING THE CASE ***************

PLEASE GO THROUGH THIS AND THINK HOW A CUSTOMER IS BEING HARASSED BY EMPLOYEE OF HP.

[protected][protected][protected][protected][protected]



Date: Fri, 12 Feb 2010 00:54:01 +0900
Message-ID: <5296175c[protected][protected]@mail.gmail.com>
Subject: Fwd: Complaint for the undelivered UPS under offer scheme (Redemption
code is MNJWNZPSEC)
From: Jagadish Paul <[protected]@gmail.com>

To: presario-help.[protected]@hp.com, [protected]@innovativesupport.in
Cc: [protected]@innovativemail.in, [protected]@innovativemail.in
Content-Type: multipart/alternative; boundary=00504502cc2bee483d047f5528f4


Dear Sir,

First of all I would like to thanks Mr. Parvin Kataria for his kind support
regarding my issue. But unfortunately the issue has not been fixed till
date, except one person form HP site call to us and for redumption code,
after that every thing is silent as usual.

*
*

This is for your kind information that, I’ve purchased one Compaq Desktop
(SN: INA84703R2) with redemption offer on 30-dec-2008 for my brother namely
MR. SUBHAJIT PAUL. On last week of April -09, I received the HP ALL-IN-ONE
PRINTER 4288 without the UPS through OVERNITE EXPRESS. After a couple of
month I was informed through SMS from HP that the UPS has been sent through
OVERNITE EXPRESS Docket Number is :[protected]. I’ve checked the status of
the claim in HP Redemption Support web page and found the details as
follows:

Registered Mobile No:[protected] , File No:59031

Redemption code is MNJWNZPSEC

Registered Customer

SUBHAJIT PAUL

ARABINDA SARANI (PAL BAGAN )

BHADRESWAR TRAIN STATION

HOOGHLY-712124

West Bengal

Gift Claimed

HP ALL-IN-ONE PRINTER 4288 + HP 600VA UPS


My Draft No. is 830628, date 07/01/2009 & amount = 999.00


Kindly refer to my Ref No. CA0907991 which was given by HP customer Care
[protected] and go through the forwarded mail, from this you can get the
history of the case. Try to notice please, how your executive Ms. Payal make
a promise to her customer and break the same as usual.
Please try to solve my problem. I have paid for the Product and gift so the
full gift should come to me only.
For long time i am being harassed by your redemption cell chandighar India.
they are telling the UPS was delivered to Mr.S.Paul. where as we have not
received UPS.The UPS may be delivered somewhere else (There are so many S
Paul in India).


Please try to solve my problem as soon as possible.

Regards
jagadish paul
[protected] & [protected]




[protected] Forwarded message[protected]
From: HP Home PC Support <[protected]@redington.co.in>
Date: Fri, Jan 29, 2010 at 7:32 PM
Subject: RE: Complaint for the undelivered UPS under offer scheme (consignment No.[protected]
To: [protected]@innovativesupport.in
Cc: [protected]@gmail.com

Dear Team,



Please help customer to get his free gift.



Regards,

Praveen Kataria

Hp Home PC Support



Contact Us:

Toll-Free # (BSNLMTNL): [protected]

Toll #: [protected],[protected]

SMS Support: [protected]

E-mail Support: presario-help.[protected]@hp.com (for Presario model)

pavilion-help.[protected]@hp.com (for Pavilion model)

Web Support: www.hp.com/in/support

Work Timings: 09:00 AM – 09:00 PM; Monday - Saturday



E-mail Disclaimer

The contents of this E-mail and any attachment(s) are for the named recipient(s) only. It shall not attach any liability on the originator or HP or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.



From: Jagadish Paul[SMTP:[protected]@gmail.com]
Sent: Thursday, January 28, 2010 12:11:44 PM
To: Presario-help India
Cc: [protected]@innovativemail.in; [protected]@innovativemail.in
Subject: Fwd: Complaint for the undelivered UPS under offer scheme (consignment No.[protected]
Auto forwarded by a Rule



sir,
Kindly refer to my Ref No. CA0901480 which was given by HP customer Care[protected] and go through the forwarded mail.
Please try to solve my problem. I have paid for the Product and gift so the full gift should come to me only.
For long time i am being harassed by your redemption cell chandighar India. they are telling the UPS was delivered to Mr.S.Paul. where as we have not received UPS.The UPS may be delivered somewhere else (There are so many S Paul in India).

Please try to solve my problem as soon as possible.

Regards
jagadish paul
[protected] & [protected]

[protected] Forwarded message[protected]
From: Jagadish Paul <[protected]@gmail.com>
Date: Thu, Jan 28, 2010 at 5:23 PM
Subject: Re: Complaint for the undelivered UPS under offer scheme (consignment No.[protected]
To: "[protected]@IIEPL" <[protected]@innovativemail.in>

Cc: [protected]@innovativemail.in, [protected]@innovativesupport.in, [protected]@innovativesupport.in, [protected]@innovativesupport.in

Kindly refer to my earlier mail dated DEC, 14, 2009 and your mail dated Dec 15, 2009 , in this regard this is to intimate you again that I have not received the said UPS. According to me two things can happen as detailed below.



1. The consignment may be delivered somewhere else (There are so many S Paul in India).

i.e to any wrong place or any wrong person, but not to the following recipient :

SUBHAJIT PAUL

ARABINDA SARANI (PAL BAGAN )

BHADRESWAR TRAIN STATION

HOOGHLY-712124

West Bengal



2. The courier company is lying . Actually they have not delivered the consignment. They are cheating with their customer. I am telling this because OVERNITE EXPRESS Chandannagar Courier can deliver the consignment to the said receipent address via the OVERNITE EXPRESS chandannagar office (full address: OVERNITE EXPRESS Chandannagar, Hooghly, Westbengal) only. And from the beginning I have kept in touch with OVERNITE EXPRESS chandennagar & Kolkata office regularly but till date they have not delivered any UPS under Consignment No.



If OVERNITE EXPRESS not able to deliver any consignment to the proper receipent address then the full responsibility goes to OVERNITE EXPRESS or the SENDER.





One thing you must note that for sending the proper document to HP India (or any concern office) for the gift claim the customer is responsible and for sending the full gift (in right condition) to the customer HP India is fully responsible. Customer should should not bother by which courier the gift is coming. HP India should take the responsibility till the customer is not receive the gift.



If HP could deliver the gift the gift along with the desktop then the customer would not face this type harassment. Customer allows need hassle free service.

In this case the method of gift claim and transfer is fully defined by HP India only. So HP is bound to take the responsibility of the deliver of the gift.



So in this case I am totally innocent. I am not a customer of OVERNITE EXPRESS rather a value able customer of HP India. I have purchase Desktop from HP and I have send the cheque and proper document to HP for the gift claim accordingly. I should get my full gift.



So once again you are requested to send my UPS with out any farther delay. I don't want to listen anything what OVERNITE EXPRESS Chandighar is telling. I need my UPS at any cost. If you don't send my UPS then HP will violet his promise which he made to his customer.



In that case I am Unsatisfied customer and I would like to raise my voice to the top management of the HP India. One thing you mast remember HP India can't cheat there customer.



So in this connection I request you if you can't satisfy your customer, please forward my all mail to the top management of the HP India as well as Innovative Support and also send me there contact details.



waiting for your early reply and N/A please.



Regards
jagadish paul
[protected] / [protected]









On Thu, Jan 28, 2010 at 1:18 PM, [protected]@IIEPL <[protected]@innovativemail.in> wrote:

Dear Sir,



Dear Sir,



As per courier is has been delivered to S. Paul. It’s been a long time pending case so courier is unable to arrange the DRS for the same.





Thanks & Regards

Payal





From: ♫♥♥♥jp♥♥♥♫ Paul [mailto:[protected]@gmail.com]
Sent: Thursday, January 28, 2010 12:17 PM


To: [protected]@innovativemail.in; [protected]@innovativemail.in

Cc: [protected]@innovativemail.in; [protected]@yahoo.com


Subject: Fwd: Complaint for the undelivered UPS under offer scheme (consignment No.[protected]



plz reply.

Regards
Jagadish

[protected] Forwarded message[protected]
From: ♫♥♥♥jp♥♥♥♫ Paul <[protected]@gmail.com>
Date: Wed, Jan 27, 2010 at 5:38 PM
Subject: Fwd: Complaint for the undelivered UPS under offer scheme (consignment No.[protected]
To: [protected]@innovativemail.in, [protected]@innovativemail.in
Cc: [protected]@innovativemail.in



[protected] Forwarded message[protected]
From: ♫♥♥♥jp♥♥♥♫ Paul <[protected]@gmail.com>
Date: Sun, Jan 17, 2010 at 2:27 AM
Subject: Re: Complaint for the undelivered UPS under offer scheme (consignment No.[protected]
To: "[protected]@IIEPL" <[protected]@innovativemail.in>


Dear Madam,

Remember me? This is long time ago i am waiting for your response. whether have you forgot.
Please send me proof of delivery otherwise, if you are not efficient or capable to take this little load then please forward this mail to your higher authority.

Registered Mobile No:[protected] , File No:59031

Redemption code is MNJWNZPSEC



Please take note that this proof of delivery should contain the detail information including the date, time, name of consignee and name of places.



Regards
Jagadish Paul
Mob:[protected] & [protected]



On Tue, Jan 5, 2010 at 8:32 PM, ♫♥♥♥jp♥♥♥♫ Paul <[protected]@gmail.com> wrote:

Dear Madam,



Wish you happy new year 2010.

Please send me proof of delivery.

Registered Mobile No:[protected] , File No:59031

Redemption code is MNJWNZPSEC



Please take note that this proof of delivery should contain the detail information including the date, time, name of consignee and name of places.



Thanking you again,



Regards

Jagadish Paul



On Wed, Dec 16, 2009 at 8:51 AM, ♫♥♥♥jp♥♥♥♫ Paul <[protected]@gmail.com> wrote:

Dear Madam,

Thanks for your early reply.

Please take note that this proof of delivery should contain the detail information including the date, time, name of consignee and name & places of OVERNITE EXPRESS office from where the Customer (Mr. S Paul as per your information) received the consignment.



Thanking you again,



Regards

Jagadish Paul

[protected]



On Tue, Dec 15, 2009 at 10:10 PM, [protected]@IIEPL <[protected]@innovativemail.in> wrote:

Dear Sir,



Complaint has been noticed.

As per courier it has been delivered on 8th May. For proof of delivery they asked for two days time .



Please note that it may take up to 10 days (or longer) for retrieving a Proof Of Delivery , for cases which are over 90 days from the Date of Delivery.







Thanks & Regards

Payal



From: ♫♥♥♥jp♥♥♥♫ Paul [mailto:[protected]@gmail.com]
Sent: Monday, December 14, 2009 5:52 PM
To: [protected]@innovativemail.in
Cc: [protected]@overnite-mail.com; [protected]@kol.overnite-mail.com; [protected]@chd.overnite-mail.com
Subject: Complaint for the undelivered UPS under offer scheme (consignment No.[protected]



Dear Sir,

This is for your kind information that, I’ve purchased one Compaq Desktop (SN: INA84703R2) with redemption offer on 30-dec-2008 for my brother namely MR. SUBHAJIT PAUL. On last week of April -09, I received the HP ALL-IN-ONE PRINTER 4288 without the UPS through OVERNITE EXPRESS. After a couple of month I was informed through SMS from HP that the UPS has been sent through OVERNITE EXPRESS Docket Number is :[protected]. I’ve checked the status of the claim in HP Redemption Support web page and found the details as follows:

Registered Mobile No:[protected] , File No:59031

Redemption code is MNJWNZPSEC

Registered Customer

SUBHAJIT PAUL

ARABINDA SARANI (PAL BAGAN )

BHADRESWAR TRAIN STATION

HOOGHLY-712124

West Bengal

Gift Claimed

HP ALL-IN-ONE PRINTER 4288 + HP 600VA UPS

Current Status

Dispatched

Status Details

Dispatched through OVERNITE EXPRESS

AWB/Docket Number[protected]

Important Remarks for You

Pending UPS Sent Thru Overnite>Docket Number is :[protected]



Then I contacted OVERNITE EXPRESS Chandannagar (Hooghly) office and asked them for the consignment and I was told that nothing had been received for the Docket Number[protected] and as soon as the consignment would come I will be informed accordingly. But I did not found any response for one month long.



After waiting for a month, I again contacted to HP redemption cell over Ph no.[protected] and I was told that the issue would be fixed within a very short time and I’d be informed accordingly. On[protected] I’ve contacted OVERNITE EXPRESS, Kolkata, and have been told that nothing had been received for the Docket Number[protected] and I’m requested to contact with HP redemption support for this issue.



On 9/12/09 I again called HP redemption cell over Ph no.[protected] and I was told that they verified the docket no. [protected] with OVERNITE EXPRESS Chandigarh, and they are telling the consignment was received on May-09 by Mr. S Paul. Then I again contacted OVERNITE EXPRESS Kolkata and tell them the matter. According to OVERNITE EXPRESS Kolkata no consignment can be delivered at Hooghly District (near Kolkata) without receiving the same by OVERNITE EXPRESS Kolkata office. OVERNITE EXPRESS Chandigarh can't deliver the consignment directly at hooghly district (pin 712124). There is something wrong, the consignment may be delivered anywhere else (There are many S Paul in India). And they asked me to get the manifest no.(can be provided by OE Chandigarh) And booking date to lodge the complain. But unfortunately I don’t have the booking date and manifest no. too.

On 11/12/09 I again contacted HP redemption cell and asked them for the booking date and manifest No. too. But they gave me only the booking date is 29-May-09 and regarding manifest No. I was told that the same would be collected from OE Chandigarh office and the scan copy of DRS (Delivery Run Slip) will be send to my email. But I don’t understand how the DRS could help me if the consignment is delivered anywhere else (There are many S Paul in India). Then I again contacted OVERNITE EXPRESS Kolkata and tell them the matter with booking date. But unfortunately they made an U turn. Now they are telling the issue is more than three month old, why I have not contacted earlier, now they can’t help me any more. Then I told them I was continuously in touch with HP redemption cell as well as OVERNITE EXPRESS. After a lot of argument they gave me the email address of manger of OE Kolkata and asked me to write details to the mail address and also told me that he is the only person who can help me. Then I sent an email to OE Kolkata & OE head office ([protected]@kol.overnite-mail.com, [protected]@overnite-mail.com) but till today I have not get any reply. Today I again contacted OE Kolkata and talked to Mr.Arindam (Manager) regarding the issue and also asked for the reply of the mail. He refused to give the reply to the email and told me the issue is more than six month old so he can’t help me out I should contact HP redemption cell only. After that I contacted Ms. Payel of HP over Ph No. [protected] and told her regarding the issue and also asked that this is a long pending issue I am suffering for ten months. Already I have send two mail in your Email Section. There is no option for direct email. So always I send the mail via your Email Section, which is very much irritating and also I can’t have any proof except the ticket Ids KFI881306 & YFG181627. You don’t bother to give any update reply except auto reply, so how could I get the updates of the issue? Then she gave me a direct email address ([protected]@innovativemail.in). Then I asked her, when I should contact HP redemption cell and I was told that the consignment has been send and the same was received by Mr. S Paul and when I contacted to OVERNITE EXPRESS I was told the issue is six month old, they are not answerable to me for the issue. Now I don’t understand that where should I go for the issue.

I would like to say you that there is something wrong, the consignment may be delivered anywhere else (There are many S Paul in India).



Now this is too much. I am sorry to say if the issue could not be fixed in very short time I will file a complaint with the Consumer Court as I am protected under the Consumer Protection Act of 1986 and in which the irresponsible approach form your side will be highlighted. Apart from that, it causes a tremendous anxiety and mental agony and heavy expenses due to phone call.



In this circumstance, I’d request you to intervene into the matter and I’ll be obliged if you resolve the issue as early as possible.

Waiting for your kind reply.







Thanking you in anticipation,



Jagadish paul

[protected]

Delivery to the following recipient failed permanently:

[protected]@innovativesupport.in

Technical details of permanent failure:
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----- Original message -----

MIME-Version: 1.0
Received: by 10.143.20.13 with SMTP id x13mr14184wfi.225.[protected]; Thu,
11 Feb 2010 07:54:02 -0800 (PST)
Date: Fri, 12 Feb 2010 00:54:01 +0900
Message-ID: <5296175c[protected][protected]@mail.gmail.com>
Subject: Fwd: Complaint for the undelivered UPS under offer scheme (Redemption
code is MNJWNZPSEC)
From: Jagadish Paul <[protected]@gmail.com>

To: presario-help.[protected]@hp.com, [protected]@innovativesupport.in
Cc: [protected]@innovativemail.in, [protected]@innovativemail.in
Content-Type: multipart/alternative; boundary=00504502cc2bee483d047f5528f4

- Show quoted text -

Hewlett Packard — Refusal of after sales service of computer

This is all about how Hewlet packered sells their computer and after that they refuse to give after-sales service to its customer. We in the Andheri ESIC Hospital and occupational disease centre, MIDC, Central Road, Andheri East-400 093 Tel no[protected]. purchased six computers last year. one of those computers' monitor is not working any more since last four months although it is not even one year that we purchased it. Twice we registered our complaints, complaint numbers are Case no-CA0796960, Case no-CA0804234 respectively. But they are not coming down to repair/replace the monitor. I firmly believe there are hundreds of people who purchased their computers, must be having similarly some or other trouble and it is also sure that their complaints are not being attended to. The company has devised a method for registering complaint through call centre which is itself a very difficult task, if you do not believe me just try for yourself at least once to register your complaint. If somehow you have successfully registered, I am sure they will not come finally to attend your problem. But don't get misled by. their empty sweet words.

In view of the above, I think some consumer forum must take up the matter with the company and see that the company becomes more responsible to the needs of consumers. Thanking you,
yours faithfully,
Bhanu chakraborti,
Deputy Director
(Administration)
Mob no-[protected]

Hewlett-Packard — BAD AFTER SALE SERVICE

I purchased a Pavillion dv4 series laptop of HP 6 months back.Its warranty period is for 1 year.Now its monitor is flickering continuously.When I tried to contact their customer support which the company boast of as 'Total Care'.But to my dismay I could not find any online support for resolving my issue.The online support HP providing is just chating without any instruction to their local authorised center to behave professionaly.Unlike various other consumer products they do not have any website exclusively catering to the need of Indian Consumers.
Again in online support once you chat with one person and if you chart for the second time then you will not find that person.I mean every time you chat with an online technician every time you will find a new person.So it is a case of everybody;s responsibility means nobody's responsibility.
The most strange thing is that inspite of my aasking several time nobody is giving the contact e mail id of their Head of Indian Operation with regard to Customer Support.I want my plight to be presented before their Chief of Customer Support.
Their Local Authorised Support Center at ROURKELA,ORISSA,INDIA is very very unprofessional in their attitude.As the machine is only 6months old I want it to be replaced with a new machine,instead of repairing the monitor of the Notebook.

bought an hppaviliondv4-1240 s.no cnd 9033fbko on[protected] and found dead after 4 months . gave to the franchisee and didnot get back till this 8th day of nov, 2009..my son was preparing for c.a.t exam and repeated requests didnot do any good. r they not liable for replacement?.

I am also having very bitter experience while went to Hewlett Packard India Sales Pvt Ltd.2, Ripon Street, Kolkata - 700016. Mr. Ujjal Kumar Mazumder attended me with a very rough behaviour. I purchased the deskjet printer 2668 with sr. no. CM98C3F236. From the very beginning its black cartridge was empty and the complain was lodged against service ticket no. [protected]. The help desk engineer agreed that the said cartridge was defective and suggested me to visit the above mentioned HP service centre in Kolkata for a replacement. But Mr. Ujjal Kumar Majumder of the service centre just insulted me saying that the cartridge (Part No: CC640ZZ) is not of that printer and my intention was to get a new cartridge free of cost cheating him.

S.Dasgupta
[protected]@yahoo.com

DESKJET D1668 — It showed problem of non printing.When we put paper to print, it comes out properly but without print.

We bought the above named model printer in august 2010 but the manufacturing date was march 2010. It showed problem of non printing.When we put paper to print, it comes out properly but without print. do i have right on warranty till august?

HP Compaq Laptop — working is normal but display problem

The functioning of laptop is very normal, but the diplay is not proper. We can't see the light or any files or folders in the laptop but we can know that it't working by seeing the dim back light. Can I get any solution?

This seems to be the problematic/worst series of compaq(V3000).In last six months, have come across more than six pieces with display problem or (one with) motherboard failure.

I have had a pink line running vertically down my laptop monitor.

Compaq — laptop problem

i am a b.tech student in agra, having trade computer science. it is obvious to purchase a computer(either laptop or a desktop) and i did the same thing and purchased a compaq notebook(laptop). Although compaq is one of the most trustful brand in notebook range but i haven't found it so. its been 8 months till today, i have purchased it and i m suffering badly due to my laptop. It's keyboard has been repaired(still is not in fair conditions), speakers have been repaired, adaptor(charger)has been repaired. One can always senes current(very light electric shocks) while touching buttons of the keyboard. My life has totally been exhausted due to CQ60 COMPAQ NOTEBOOK .
I dont know what to do at present stage, i belongs to a lower middle class family and 36,000 is a very big amount for a student like me. I completely trust my country's law and i am sure that you will take some serious decision and help me out to have a new laptop of same model, same amount and of same value from COMPAQ as soon as posible

I am using compaq laptop, the display is not proper, so I want to know address and phone number of your service station in Nasik, Maharashtra

HP Compaq Laptop — HOME THEATRE NOT RECD AFTER 10 months

I Bought a laptop model CQ40-144TU compaq
There was a promotion scheme wherin if we sent a DD for 1200/-rs u will receive a PHILIPS DVD with Home theater.
I sent a DD for the same amt in the month of FEB 09.

after a month i recd a call from ONDOT courier saying that a box has come in my name @ their coimbatore office and we have come and collect.I reside 40 kms away.I contacted my vendor and they in turn compelled the courier to deliver it to pollachi.

after a week when we contacted they say that only list of persons have come and the parcel will be delivered as soon as they receive it.

We were annoyed.After 10 months we have not recd.

A reputed company doing like this is really surprising.

Pls guide us how to get the problem resolved.

Thanks

Regards

PAvithra devi

free gift

LCD problem but indore hp service center not response.

HP Compaq Laptop — Bluetooth Device Missing

Hi,

I have bought HP Compaq Laptop from ADVANCE COMPUTER SHOPEE[protected], Address D-118, Fateh Nagar, Jail Road, New Delhi - 110018. The model number of Laptop is Compaq Cq62-112tu ci5 total cost Rs. 36120.00. Now I am facing problem in my Laptap. Bluetooth device is missing in it. I have submitted my Laptop at service center which is located at Moti Nagar(New Delhi), but I have not get any response from service center. It have been 12 days, I have submitted my laptop at service center but my problem could not be solved by your end at yet.

Please contact me as soon as possible else I want my money back or replace my Laptop. I have no more trust on Compaq Laptops. Your service is so worst, no customer setisfaction is there.

Please do the needful.

My details are as follow:

Arun Kumar
Ph: [protected], [protected]
Add : A-540 DDA Colony, Khyala, New Delhi 110018

my dvd/cd is not working. it cannor read the dvd i dnt know wt the problem cud be, please help

NOT RESPONDING REGARDING ADDRESS FOR hp LAPTOP REPAIRE AT EITHER RAEBARELI OR LUCKNOW, WHICH IS COVERED UNDER WARRANTY. ALSO PH NO-[protected] MENTIONED BY 1118, KIRTI SHIKHAR, DISTRICT CENTRE JANAKPURI, NEW DELHI IS NOT RESPONDING THE THE REPAIRE OF THE DEFUNCT LAPTOP.

HP Compaq Presario — pirated software in Laptop

Sir, I have puchased Compaq Presario V 3700 from Computer land, Nehru Place, Delhi one month back .But shopkeeper gave me pirated software and my software is not working properly. i went to service station in safderjung Enclave, i met Mr. Gyan, Supervisor in service station.i am not convince with his answers. Kindly rectify my problem.

Anticipating for an early reply.

I AM from india

previously i had send you a mail about southern compures in thrissur, kerala, they having more than sixty thousand custemer thay are doing only pirated xp and other softwares, their no:[protected], 2389173,
so there is a small change in my mail id
[protected]@ymail.com, so contact me i can give custemers details

Compaq — not delivered the ALL-IN-ONE PRINTER

Sir/Mam,
i brought a compaq presario SG3510il.its product code is fk801AA
its serial no is INA8400BTG IN DEC.it hav an offer at that time if send a 1000rs dd will deliver a ALL-IN-ONE HP PRINTER, i send like tat .but till now i not deliverd..

HP Compaq — never honoured promotional offer

i bought a compaq laptop three months ago. the redemption code is 950RJIGDZJ . as per the offer i am supposed to recieve a phillips home theartre within six weeks but i am yet to recive the same. i sent a draft of the required sum of 1500 to the said addres.kindly look into the matter.

HP Compaq — non functioning of adapter

i purchase a laptop 1may 2008 from the showroom.unfortunately it doe's function for the 1 week of jan. i logged complane to the agency (muzaffarpur).and requested it to changed it.I requested to change the same as because it is in warranty period.two month and above has elapsed but he didnot respond.causing it great lost to me.
your personal interest will be highly solicited.

HP Compaq Presario — Product Issue since 9 months

Only one question to HP.

I was promised and provided commitment by one of the senior Mr. Pratik and I believe, the manager for Andheri East authorised service center at Saki Naka on my 6th or 7th complaint. The case was highlighted and escalated n times and the last was done through Mr. Rehman from Kalina(vakola). There were several call logs at the service center which I can produce on request. Just because of the issue I changed the service center from M/s Infobahn to the one located in Sakinaka.

Where is that commitment? Where is the promise now? Where is customer satisfaction? I am not angry on any of you, it is the product that creates this dissatisfaction around me.

I am really surprised by the way HP is reacting to customer's concern by ignoring their cry. I have already posted 'n' number of complaints (refer the subject ) earlier which, I think, had the same result in terms of concrete resolution. My laptop, which is used for Home purpose & which is my bread & butter stays most of the time at the Service Center (Andheri East). My question to the company is who will feed my family if I am deprived of my livelihood. I feel I was cheated by the company when it came to buying the model V3225 (compaq).

Please, for GOD sake, try to rectify and resolve customer's concern and dont aggrevate it. Motherboard on the Laptop was replaced more than 6 times and to add insult to an injury again we are at the mercy of HP. The reason being, again today, the Display went off. I am sickin' tired of going to the Service Center again and again & there is no need shouting at those Customer Service/Support people, where the fault actually lies in the Product.

I really do not feel the need of keeping the laptop anymore. I demand either a replacement of the product or a refund of the entire amount which was paid in full. Enough is enough now. I believe the prodcut is testing my patience since last 9 months. It is high time for me to react appropriately. I, hereby, state that if either of this isn't provided then I am approaching legal way to ensure the end consumer isn't affected anymore.

Look at the Case ID that I have already registered: (CCHSAP150834/CCHSAP155479/CCHSAP192415/CCHSAP194796 [protected])


Parag H Dhakan
[protected]/[protected]
Model V3225AU-Compaq

Compaq — Printer

Sir,

I have purchased a compaq presario desktop computer on 10 january 2009 from Bramhand computers secunderabad. At the time of purchase i;ve been told that i'll get a free ups+printer on paying Rs.999 as collecting charges. I sent a DD to the company in this regard with all the details they asked for. But in may I recvd a letter from them noting that the application has reached them after the offer date, which was a big LIE. I've the recipt of courier service which delivered the contents within due date. Later i filed a case against them in consumer forum through a lawyer in june. I paid him Rs.2,500/- as fee. Now my lawyer is not responding properly and every time he is saying some other date for the final judgement to arrive. Now i'm not knowing what to do.Kindly advice

compaq SG3510IL — non receipt of printer

sir i had purchased compaq model no SG3510IL last year till date i didnt receive my printer my claim no is 49614 so i would like u people to please look into the matter thanks.

HP Compaq — PRINTER NOT RECEIVED

HP ALL-IN-ONE PRINTER 4288 has not been received TILL DATE
----- Original Message -----
From: "Accounts" <[protected]@innovativesupport.in>
To: <[protected]@dataone.in>
Sent: Saturday, August 29, 2009 11:01 AM
Subject: [Accounts #FOC-732273]: HP 600VA UPS


> Dear Sir,
>
> Thank you for contacting HP Desktop Redemption Support.
>
> For, this claim, our file number is: - (81161), please mention this number
> at all times, when contacting redemption support. You may also use this
> number along with your registered email address to check the status of
> your claim online.
>
> Your Gift has Been Dispatched Thur DTDC on 17 Aug 09, vide Airway Bill
> Number (AWB):- Z96491035
>
> To track your parcel please login to their website:www.dtdc.in
>
>
>
>
>
>
> With Warm Regards
>
> Innovative Support
>
> Ticket History
> ===================
> RAVINDRA KUMAR SHUKLA (Client) Posted On: 28 Aug 09 03:08 PM
>
> ===============================================================
> HP ALL-IN-ONE PRINTER 4288 has not been received Only HP 600VA UPS
> received
>
>
>
>
>
>

COMPAQ/HP — regarding printer

sir
I have been purchased one compaq presario computer M- sg 3650IL vide redemption code no. UK 4CCPQ8JB , sn INA 90207H9 , PN NC 643AA on23 feb 2009. During the gift period as present gift was on UPS and all in one colur jet PRINTER . Now till date received no any all in one Printer . I have remined in all office in chandigarh, delhi at many times.

Kindly pse tell us what is the progress of sending the all in one colour printer and wants to know are sending or otherwise . all ready one year has gone for this matter. which is very sameful. Pse tell us in written.
with Regards

your
s.p.singh
MN.[protected]

HP Compaq Presario — pc not working since last 1.5 years

I am very upset with HP and customer dealing. I am sending you no. of mail with my personal ID , no. of telephonic communications with your customer support, and also I send the fax to your office regarding problem in My PC which I purchased on 1.05.07 . now its warrenty goes expired due to your lazyness.

I think your company is not ready to service me so I am going with this complain to consumer forum.
Now I filed a complain against your company and I do not want any communication with you
I never give suggestion to any to buy your product.

Bill No. 905
Dealer—Infotrend technologies haridwar
PC S.No.--- INI 6510PB8
CNC 6450P3T
Compaq Presario



Arun kumar
[protected]

HP — PC not working

I received one SMS from HP mobile no:[protected] stating Your case ID CA1010991 is resolved. Without attending to the defect they send SMS matter is resolved. This short of services are rendered by HP care center. They should be taken to task.

HP Compaq Presario — ETHERNET CARD PROBLEM

Ethernet LAN Card problem.
CQ 32531X
BK349AA-ACJ
S/N : CNX0050PLG

O/o the District Educational Officer
VUDA, Udyoga Bhavan,
6th Floor, Siripuram,
Visakhapatnam

HP Compaq Presario — Bad service n costly parts

I hate hp nowadays i prefer nt to buy any products they sale
When i had limitd my 1yr warrnty witin 3 days of it ma motherboard had went to repair state
Bt ths people ignrd repair and just sayng 14000etc for a replacd of tat mothrboard
Then i repaird localy for 1000
Imagine diff wat hel shld i accept frm ths brand?
I thnk nly prfit i hate ths cmpany n movng to dell or tosibha

Hp India — extra charge and misbehaviour

extra charge and misbehaviour

Hp India — Printer is not working

Hello, I am using Hp Deskjet 2050. Afer some days printer is not working and only show power on but printing page or scan is not complete

printer showing scanner error -12 model no.M1005 MFP

Printer not allowing to copy and showing scanner error-12

Hp printer problems

My complaint no [protected]...printer not working properly n prints coming very slow...plz sort out issue immediately...I hv 1 year extended warranty

no print

9.9.2014 new printer hp m1005 and no print no sciner

16 Gb pen drive is not working.

My hp 16gb pen drive is not working. Please, replace my pen drive as soon as possible.

sir
I bought a hp pavilion dv4-1241tx notebook september months with one year waranty.After Three month later system fully blocked and stop the working.then i put the laptop on hp shop ofter three days passing, he return my laptop with ultimate window operating system .Due to this operating system maximum operating system stope so i am very hopeless, so sir tell me what can ido
so sir tell me what can i do
Ramuverma
[protected]

problem is my workstation is restarting

I have purchased HP lap top computer a year ago. after five months i had battery problems. i called HP they said they will leave my case open if i have more problem now they are very rude and not solve my problems. and they are saying it is a few days out of warranty.

Hi, ,
On 16/01/2010, I purchased HP-Pavilion DV4-1502 model from Ezone-COSMOS mall.
ADDRESS:-
Vaswani Matrix, Kendenahalli, cosmos mall 2nd floor, Cosmos Mall, Kandan Halli, Brooke Field, Bengaluru, Karnataka 560037

On that I should get a tata-photon+ with price 850.
But I got to know from Tata photon+ office, that against my barcode one tata photon+ already registered.
Means Somebody already taking tata-photon+ using my barcode.

This is very ridiculous.

Please take needful action. I am expecting positive response .

Hi, ,
On 16/01/2010, I purchased HP-Pavilion DV4-1502 model from Ezone-COSMOS mall.
ADDRESS:-
Vaswani Matrix, Kendenahalli, cosmos mall 2nd floor, Cosmos Mall, Kandan Halli, Brooke Field, Bengaluru, Karnataka 560037

On that I should get a tata-photon+ with price 850.
But I got to know from Tata photon+ office, that against my barcode one tata photon+ already registered.
Means Somebody already taking tata-photon+ using my barcode.

This is very ridiculous.

Please take needful action. I am expecting positive response .

sir i purchased a laptop of hp thats not working good i am very disappointed to taking this problem sir iwant get new part of this so try to understand me
plz...

i have l7380 hp office jet pro all in one printer. some time printing is coming even if cartridge is there and it is showing in the display change the Block cartridge we are changing by filling the cartridge and not the new one.

kindly advice what to do

regards.

venkatesh.
[protected]