HP India Complaints & Reviews

my laptop is in warranty period, i bought it on 31/01/09, after using it for only 4 mon it was not working properly, but some how i was managing it, now on 27/10/09 screen got totally blank and there was no display, i went to the service centre and they said that the part which has been damaged is not available and it will take time, without laptop its immpossible to work, my lots of work got pending. please consider and solve the problem as soon as possible. i have given my laptop at the following service centre :-saligram automobiles, r.n.c path (mancotta road ), dibrugarh 786001 .
[protected]

Respected Sir/Mam,

My name is Sukhwinder Singh and i did purchase the laptop under Business Series model 6730S with SNo. CNU84311MH.. Product Code: KH339AV
After 8 Months usage i got a strange problem with my laptop.
When the battery was fully charged and i use it on battery and on doing some intensive heavy works.. The laptop used to shut down suddenly in just under 5 mins and the battery level used to go to 0% and on again plugging in the Charger and Plugging it out it again shows the actual capacity left before.

For Example: If my Battery was 100% and when i do some heavy load task just after 5% decrease in battery level it used to shutdown suddenly without warning and the Low Battery light used to glow up and the battery level used to goto 0%. And when i plug in the charger at that moment and again unplug it it again shows that 95% battery is left. Means the battery circuit is not able to detect itself correctly. I checked this battery with the other laptop i have and the same problem was present in that too. Means the problem is with the battery and not the laptop.

The second problem was that my DVD Writer was not able to Write DVDs and CDs.

I gave it to my nearby service center:
RT Outsourcing Services Limited:
651, First Floor, Cool Road,
Jalandhar, Punjab
Ph No:[protected]

I gave my laptop on 09/10/2009 and when i called on 26/10/2009 they said that they are not getting my Slip so they will call me back but they didn't call me so i called them again the next day that is on 27/10/2009 and after waiting for a lot of time..
They said that they had fixed the problem with my laptop and when i asked them what had they done they said that they had Repaired a fault with my motherboard.

Now on 29/10/2009 they are saying that they have used the Software HP Battery Check and if it doesn't show that the battery is in warranty they can't give the warranty Although the Software is showing the Battery to be replaced. In full charge and normal work my laptop is just able to keep up for 50 mins and on some heavy task it goes down in under half an hour.. What should I do now.. ???

They haven't yet replaced my DVD-Writer and they were asking me what was the fault... What is this ???

I can't understand what kind of Engineers do HP recruit who don't know which problem should be checked and from where.
And moreover its already more than 20 days i have given my laptop.. and they are saying that it would further take a week more..
Whats this ??? I think i did a mistake buying a HP Laptop... Have I ???

Waiting for a positive response from your side

Sukhwinder Singh
Student
B.Tech(CSE)
Ph.: +91 [protected]

i m having an issue for not updating my hp care pack certificate which i purchased on 11/25/2008 but now
at the present tie my warranty is not updates to your hp database by this problem
when i call to hp customer care they saying that we can't do anything or any step for
your printer issue because your printer
is out of warranty and when i say that i purchased hp care pack 3 year
extended warranty pack then they r saying that please mail the
hp care pack document to miss niati kakatiya at "peace.of.[protected]@hp.com" and the
telephone number is[protected].i mail to miss niati kakatiya two times but there is
no response from her side i even call top him around 4-5 times but every time i call to
her she is not available on there desk and a answering automated call is started for message
leaving even i left a message for my problem but no one is there for sorting my problem .i m daily
suffering from heavy lose for which hp is responsible and arm serve company is responsible from
which i purchased the hp care pack.

SIMTECH COMPUTRONICS (P) LTD located at Kothrud took 8000 Rs from me for Two yearCare Pack and said I will recieve the certificate online after some time. I didnt recieved the certificate even after 2-4 months and keep contacted back. I was provided with a confirmation and screenshot from HP site that this is my warrenty number.

Now after one year when I went back to them they are saying I dont have a care pack and its not activeated. They are asking me to pay for services even though I paid 8000 Rs and too care pack which already covers all repairs. Its TOTALY FRAUD with HP and these guys are doing and when I wrote complaint to HP nothing happened.

Sir i have purchased Hp 540 PC Notebook Srl No CNU8360NN8 SKU-FS300AA#ACJ FROM Ons Computers, 74 Pawan Bela Market, Opp Income Tax Office Saharanpur-247001 Ph No [protected] on 17 Dec 2008 with one year national warranty. I am presently posted in Srinagar (J&K). On 19 Oct 2009, DVD drive not functioning of my Laptop for which I have complaint to HP customer care at Ph No [protected]. case has been registered by hp vide their case id [protected] and advise to report HP Customer care M/s Micro clinic Pvt ltd, ranawari chowk, Srinagar Ph No[protected], I have visit to Customer Service center on 21 Oct 2009. After chacking record of My Laptop in HP Online system, Service Engineer has tell me that your service warranty has already been expired on 14 Oct 2009, I have show and given photo copy of Bill/Invoice Book No 15 Serial No 723 dated 17-Dec-2009 to the service center. Next day phone call received from service center that HP co demanded distributers computerised copy of Biil/Invoice under which the same laptop purchased by Ons Computer from authorised distributor, for which I have contact through Ph to Mr Aman, Ons Computer Saharanpur-247001 but they have not responded suitably, My Laptop still in defective condition and could not be repaired under warranty clause by HP. Please take suitable action and advise me what action can i take for repair my Laptop under warranty. thanking you Sir

Rajesh kamboj
508 SS&TC (GREF)
C/O 56 APO
Ph No [protected]
[protected]
[protected]

DEAR SIR ,


I HAVE TAKEN A LOAN FOR LAPTOP FOR THE MONTHY PAYMENT OF 1993.00 FOR TWO YEARS AND THEY PROMISED ME TO RETURN THE RS 8000/ TOWARDS AS THE SCHEME IS OF MONEY RETURN POLICY. BUT THE POSITION IS I DIDNT PAID FROM THE MONTH AUG AS I DIDNT GOT THE MONEY RECIEPT FROM THE COMPANY FOR WHICH I PAID FOR THE MONTH JULY. AND ACCORDING THE COMPANY Rs8000/- WILL BE ADJUSTED TO WARDS REPAYMENT OF SEPT,OCT,NOV AND DECEMBER. SINCE FROM THAT DAY NO ONE IS COMING TO COLLECT MONEY EVEN FROM THE COMPANY STILL NOW I DIDNT GOT ANY LITERAL WITH ME .SO PLZ DO THE FAVOUR.


THANKING YOU,

K DEVA KUMAR

91 [protected]

Hello,
I am the ex-employee of hp.I joined the company on 18 Feb 2008 and resigned after one year on 31st March 2009.Its been more than 6 months but till now I haven't received my Provident Fund Amount.Kindly let me know about the status of my PF amount.
My details are given below:
Name:Surovi Banerjee
Employee ID:20398482
Designation:Sales Order Admin1
Date of Joining:Feb 18, 2008
Date of relieving:March 31,2009
PF No:KN/BN/25002/015870
PAN No:BZMPS0910F

i perchese a leptop from hp wiz world on 31 Augest and use it one day only from that time webcum not working ,i went to wig world three to four time in twenty days but thy told me its driver problem after this they told me go to hp service center i went at hp center first time at 25 september there they told me its webcum problem we will change totle penal. I request them please give me new leptop but don't give me or they don't change my leptop penal also ,i went hp service center four time they are saying we will do but no result comming and i am working withbirla sales team ,i am loosing my money and time both what i will do.
Address wiz world :shop no 1, ruby apt, sir mb road andheri east mumbai
no[protected]/26837590/[protected]
add hp services center -Sager tec plaza gala no-3/4/5, A-wing andheri kurla road sakinaka andheri east. number[protected]/6
Case no-[protected]. Serial no-CND90713MN. Token no is 50

I request you please do my help and provide me new leptop

dear sir
i Magan have bought a compaq laptop from ur comp.
free gift with it which was a blackberry Q8 mobile has not delivered to me.

my sheet no. is -124202
code no.- F2YAP5185K
plz send it to me as soon as possible on my adress


MAGAN s/o SH. KUNDAN LAL
H.N.292, WARD NO.13, TIBBA COLONY RATIA DIST. FATEAHABAD (HARYANA)
PIN. 125051
PH.NO. [protected]

My self Atul Raman, gave my laptop HP Pavillion DV 2119TX, Product number RE137PA#ACJ, Serial Number 2CE6472WIS, purchased in India is under warranty. I was facing problem of overheating, screen flickering, system hanging and untimely system shut down.
So i gave my laptop to HP Service Centre, Mangalore (Maha Electronics Pvt. Ltd. Door No B-3 & B-4, Upper Basement, Goldfinch Hotel, Bunts Hostel Road, Mangalore-575003)
I gave my laptop to sevice centre for repairing in last week of august 2009, till 1st October 2009 they returned my laptop 5 times without repairing it.

Again i gave my laptop of repairing on October 1, 2009. Service centre employee Suresh Shetty told me you will get your repaired laptop by 6th October 2009. Till October 10, 2009 they havent returned my laptop.
God knows when they will repair it and return it to me.

2nd Floor, Archies Court, Shankarsheth Road, Swargate, Opposite Saraswati, L. P. G. Petrol Pump
Pune, Maharashtra - 411 042 (INDIA)


^^
The above vendor is a fraud.
I purchased a laptop of HP
Model: TX1000 From the vendor about last year october.
The laptop comes with a warranty of 1 year.
Recently it developed a snag of overheating and the screen vanished .
I contacted the vendor about it. he said its a known defect and he will get it corrected.
I asked him whether i could send it to the service centre. to which he replied my laptop is not under the warranty as it has only limited warranty which does not covers hardware. I was really pissed of at this. Then i asked how could i get it repaired to which he replied i must send the laptop to him to pune. i currently reside in mumbai.
and above of that he asked me a sum of Rs. 6500 to correct the defect. I argued that its not 1 year yet and it is supposed to be under warranty. but to no respite.
He flatly told me about warranty which was not told on the date of purchase.

So Please do take care and avoid this particular shop to purchase laptop or electronic goods.
The vendor will try to lure you with attractive rates. and deliver you a product lacking in some or the other area. and in the end you will be left tearing your hairs.

I have purchased a Lap top computer from Reliance Mart,Jamnagar,Gujarat on 2nd Sept who is an authorised vendor of HP and at the time of purchase Reliance Mart sales person assured to provide support from the mart, when ever I face problem, provided I will take the piece to him, as I am residing faraway from Mart(130 KMs).
The product (hard disk) failed within 4-5 working hours as noticed on 15th Sept and after repeated calls to the vendor explaining the real problem, I taken the piece to him on 28th sep. as I was away by 130 Kms.
After attempting, the Reliance Mart guy, refused to support and asked me to deal with HP service centre at Jamnagar away by another 30 Kms.
Ultimately I had to carry my laptop to service centre, Jamnagar on 30th as 28th was a holiday, an additional travel of 300 KMs.
Once taken possession of the Laptop and confirming Hard disk failure, the service centre has place order for replacement part, which has not arrived till 8th Oct 2009.
The service centre guys neither give update on their own nor courteous in answering my call.
The comapny website and customer care nos I tried to log in complaints at various timeshas given a complaint ref no: but never updated me on the status.
Product No: VB632PA
Serial No: CND9182SRH
Website Complaint No: CCHSAP35021
24 hrs help line alloted No: [protected]
Jamnagar Service centre Job card no:249

The HP service centre at Jamnagar, replies that There is no stock of hard disks and I have to wait. There is no update of the compalint from the service centre at any time and I ahave to call up everyday to surprisingly understand HP runs out of stock and have not yet send.
What is happening?
what will happen with the warrenty period? I hardly could open the note book for 4-5 hours and the hard disk has failed.
The authorised seller, Reliance Mart, refuses to support,
The Service centre not bothered to respond,
HP not bothered to send, replacement,
and I am 160 Kms away from the nearest Service centre,

I bought my HP DV5 2918-TX Laptop on 19th december 2008, and according to HP rules there is a home theatre of Philips 5.1 with the Laptop by a payment of Rs.1499. I send them the Demand Draft and other details on 30th December 2008. Bt today till 7th October 2009 , I didnt received my Gift. I call them many times but they told me that they will send it within 20 days, but the wait is now beyond the bearable time.

Sir,
My HP dv5-1104TU laptop is 8 months old with product id-F2730PA.

For last one month its screen has become black with vertical stripes on it. When I contacted HP service centre in Dhanbad, they said its sreen is damaged. They placed the order but it has been a month they have not received the part. Whenever I am contacting tthem, they are answering shortage of parts and so why it has not been shipped yet.

Kindly consider my problems of getting such poor product and poor service from the company like HP.

This is regarding my HP laptop whose model is HP pavilion Notebook dv4-1318 TU, S. No. CND93257GQ, which I purchased from the official HP showroom Computer Land, at Nehru Place New Delhi-110019.
The problem aroused at the very first time when I started the laptop at my home after purchasing. I was not able to start it even a single time and every time whenever i tried to start it the message flashed on the screen was “System Recovery Error”. Then I visited to one of the nearest HP service centre at Safdarjung Enclave New Delhi on 7th Sep 2009 and consulted my problems with the manager. At first he suggested that there are some recovery problems with my laptop and advised to get the recovery CDs from HP customer centre Bangalore. I got those recovery CDs and visited to the above mentioned service centre again on 19th Sep 2009. This time they tried to rectify the problems with those recovery CDs but couldn’t make it and finally they kept my laptop saying that they will thoroughly diagnose the problems. When i called them a day later they said that there was a problem with the DVD ROM and so they will replace it with new one and the problems will be sorted out but when i called on next day they again come up with a new problem i.e. the problem with the motherboard of my laptop, this time they said that they ordered the DVD ROM and Motherboard as well and assured me that the above mentioned parts will be available within 4-5 working days. After 4-5 days i have called them several times but they come up with the same answer that the part is still not available whenever I have called. I have been waiting for my laptop for a long time and this delay so far is more than expected time now.
I am working in an organisation where I have to be connected with the official works almost always so the laptop is urgently required but I am not able to do anything now and you people are not at all understanding the seriousness of the problem.
Any problem whether it is software or hardware related it shouldn’t take more then 7 working days and i don’t think that making those above mentioned parts available and replacing with the defective one should take such a long time.
So if these problems takes still longer time to rectify then please replace my laptop with a new one
So do the needful as soon as possible.

October 01, 2009

Sub: Complaint regarding service of a printer by your authorized service centre – Redington India Ltd
P.T usha Road, 4th Railway gate, Calicut – 673001, Kerala
Repair receipt token no: CL/09/01760
Ref: HP Deskjet 1280
Serial No: CN 6508Z09K
Date: May 24, 2006, C 8173 AL
Regulatory model No. SNPRC – 0305
Local Purchase invoice No: 174 dt.03.10.2006

Dear Sir,
The above referred printer detected with a complaint o[censored]neven ink distribution causing non clarity of the printout matters at different places.
Our Computer service agents – TITONI AUTOMATIONS PVT.LTD had handed over the printer to your authorized service centre – REDINGTON INDIA PVT.LTD at Calicut on 27.07.09 wide their receipt token number CLT/09/01760.
After 54 days with numerous reminders they have returned the printer in not working condition. During this period we were given the information repeatedly by your service centre that the system is working ok and kept for “Monitoring”.
It is unfortunate to note that we have serious doubts whether your local service centre is equipped with qualified men and proper tools to carry out the repairs.
Our attempts to escalate the matter to higher authorities for a speedy solution were resisted by them without giving the name, e-mail address; phone no etc of the concerned authorities
We have purchased several HP products, certainly considering the quality of your products and dependable after service.
Please advise the means to resolve and rectify the defects of the printer at the earliest.

Thanks & Regards,
For Pentium Construction Pvt.Ltd

B.K.Mathew
General Manager
Cell: [protected]
Address:
PENTIUM CONSTRUCTION PVT.LTD
ADMN.OFFICE: 2ND FLOOR, MANANCHIRA TOWER
A.G.ROAD, CALICUT – KERALA
TEL: 0495 – 2768946
E mail: [protected]@gmail.com

Sir,

One of the Hp DC7700 model purchased for our company shows continous break down and made it hardly usable. Within 6 months of purchase they had 1) Replaced the mother board
2) Replaced the hard disk
Still the problem persist. Kindly note that this is a fully Govt owned PSU company and we are using more than 250 computers of different brands.This is first time in our history that anewly purchased product showing this much problems. Also delay in service is much more than normal conditions.
So we are inviing attention of HP higher authority on this matter and resolve it by replacing the system at the earliest

SN of the product is INA8150PDV -

MODEL DC 7700P



THANKING YOU


YOURS FAITH FULLY


P SATHEESAN

MANAGER (IS &A)
KAMCO
ATHANI
ALUVA
KOCHI
KERALA

To
C.E.O
Innovative incentives & events pvt ltd,
Chandigarh
Dear sir,
I Mr.Sanjay Shirke Wants to register complaint regarding not receiving Hp Ups 600Va. via overnite Express .But on date 19.09.09 I got Msg from Your organisation that Your HP All-in-one printer 4288 & Hp 600Va Ups has been Dispatched But on date 01.10.09 I have received only Printer So I want to know When I will recieve my UPS
My Ref No.107592.
Redemption No.[protected].
Waiting for your reply

To

The Head (COO/CEO/MD)
Innovative Incentives
HP Redempetions

Sub: Wrong Gift against the LAPTOP offer.

Sir,
There was no prior intimation & you are cheating the customers upfrontly by making a mockery of the Offers. As per Paper adv & offer, Under laptop scheme if a customer submits DD of 3999 for Moto Q8, he should have received the same mobile.
But to the surprise I got Motorocker E8, which is not as per offer.

Below pasted is the mail from your end, pl specify who is wrong. In case I don't get any reply from your end within 48hrs, I will seek legal advise in this regard.
=======================================================================

From: "NOTEBOOK STUDENT OFFER-MOTOROLA" [protected]@innovativeincentives.in
To: [protected]@rediffmail.com
Subject: Status of Your File No:116467



Dear DEERAJ_DHAR,

Thank you for Participating in NOTEBOOK STUDENT OFFER-MOTOROLA.
We are pleased to provide you details pertaining to your File No:- 116467 with our file reference number 116467

As Of 03-Jul-09 your claim for MOTOROLA SMART PHONE MOTO Q8 is Under-Processing

IMP:- This is an auto mailer , please do not reply to this mail , for any assistance that you may need, feel free to contact us on Redemption Support Portal at :- http://www.hpredemptions.innovativesupport.in

With Warm Wishes.

HP Redemption Support

regards

Deeraj Dhar
[protected]

as I am not satisfying with your product Printer F- 4288, which I bought last month from EDM mall Kaushambi Ghaziabad. From the first day I had facing a problem in my printer and I was registered my complaint again and again in HP. After that a technician was provided to me. He checked my printer to his level best. After that I received a D.O.A letter. With this letter, I went to the dealer Mr. Ajay Bhan, but he conducts me very badly. And a new printer which is given by him is not working properly as the problem is still there and two times I replace my cartridge n still they told me to replace my cartridges…..
As your one of the most reputed company world wide but I am sorry to say that your quality of products and this kind of behavior of dealer with customers getting worse day by day. So, if this quality of your product continues detoriod nobody can buy and it gives bad name to your Company.
This particular product I bought last month i.e. 21st August 2009,

Informations:-
1) Ticket no. :- [protected].
2) First complaint date :- 22nd Aug'2009.
3) Printer serial no. :- CN8B04Y0VD.
4) Ist case I.D :- 2673615.
IInd case I.D :- 2698333.
5) 2 times already i had replaced my cartridges n 3rd time they again told me to replace cartridge.... as it's not possible for me to rush to service center again n again...


This is my request to you people to look into the matter and rectify my problem.

Regards,
Ashok singh
Add. A-47 Allahabad Bank Appt, Mayur Kunj, New Delhi-110096.
Ph no. [protected], [protected]