HP India Complaints & Reviews

Dear sir,
i have laptop DV 2002tu series bearing serial number 2ce6310w23 which is comprehensively covered in the HP pack.The pack is just like a insurance for contengencies arising out o[censored]sage.that when on the last service i requestd them to change the dvd writer,hard disk and screen as they were malfunctioning.They changd dvd writer but the changed writer was without light scribe and corrupted hard disk was also changd but the screen remain unchangd inspite of fact that the panel was not closing perfectly their remaind a gap as they did not boltd the laptop properly.that on account of this fault the liquid inside the screen came out and it damaged internally.That their is no scratch on the screen itself.That my laptop is lying with the hp customer care centre A-200 okhla phase 1 and firstly they took the laptop to get it repaird and i was informed by mrs pratima desai working on behalf of HP Parts that my case ID [protected] IS under progress we have orderd the screen and the speakers as and when they will be recieved frm company it will be replaced into laptop under pack.but after 20 days whn i was informd to take my laptop.i got a rude shock that sir the speakers are replaced in the pack but the screen was left untouched.and they told me it is a physical damage and cant be covered in the pack for getting it done i have to spent 17000 rs ,i told them it is internal fault as thier is no physical injury on the screen but nothing was sorted out.i refusd to accept the laptop in that condition.that on account of not using the laptop i m not been able to acess my wireless internet for which i pay Rs 1200 pm to airtel,i am a member of jeevansaathi matrimonial for which i pay Rs 5000 to their services though the shaadi season is their and it is hampering me choosing my prospective bride matrimonial commitments besides their is loss of profeessional commitments for which the monetry loss can not be calculated.that i am entitled to Rs20,000 as damages for mental torture and agony besides other damages for which i m entitled.it is therefore prayd that my screen of laptop be replaced in the pack as only 2 mnths period. are left in the pack to finish


CASE ID[protected]
MARIAN SEWAK ADVOCATE
FLAT NO 48 NAVJAGRITI APARTMNTS
VASUNDHRA ENCLAVE DELHI 96
[protected]

To,
The director,
HP Authorized Service Center,

Subject: - Laptop Model no. KS365PA and Product No. dv3005Tx

Dear Sir,

I had purchased HP Laptop on date of 19 may 2009, model no. is KS365PA and Product No. is dv3005Tx. The Laptop cracks are developing continues front side of LCD bottom and laptop’s plastic border color is fading. I have attached the file photos as proof.

That problem is not technical software & hardware but laptop LCD border is very poor quality and it is cracking automatically slowly slowly. The LCD inside edges cover mounting plastic is very poor quality. I was facing this problem last 5-6 months but I was out of India last days so I couldn’t contact at your service centre for this complaint.

I had shown this Laptop at your Hp authorized service centre G-3, G-4, Shree Gopal Tower, Krishna Marg, C-Scheme, Jaipur on 7/9/09 and they communicated on phone and didn’t give good response. The telephonic caller told that they are not responsible. I had shown my laptop to other engineers and they told me, that LCD border plastic is used low quality. You can show my Laptop others.

I look forward to hearing from you. Please see our laptop and take action as soon as possible.


Mr M.K. Mishra
Mobile No.: [protected]

Shaikh Fazal Faiyaz
24/3, Shaguftha Manzil,
Near the rly stn,
Bombay colony,
Mumbra (Dist thane)
Mumbai – 400612
Maharashtra (India)
[protected](Mobile)
E-Mail: [protected]@hotmail.com
Date: 26th September 2009

To,
HP India Pvt Ltd
India


Subject: Complaint Number: [protected] / [protected] for Problem with Cartridges of HP Color Laser 1600 Printer, Serial Number: CNCW66ML92.


I’m Fazal Shaikh from Mumbai and I’m had faced many problems for the replacement of the cartridges from the ARC Center add: Shilip Tower, Ground Floor, Shop No.6, N.M. Joshi Marg,
Near Deepak Cinema, Opp union bank lower parel (w) Telephone number:[protected]
Case id: ININDARC[protected]
ARC: INDARC53
Case date: 09/14/2009

On the first day i send my friend Mr. Milind Patil to deposite the cartridges to these center for replacement. He have to wait for 4 hours in that center because of their procedure is old style which is time consuming , they solve the problem of the customer one by one. Eg: First of all the customer has to wait for giving complaint out side the center entering details to the security guard first and he will forward the complaint inside the office with cartridge for checking and the checking procedure takes 40 min to 50 minutes for one customer and than after only the next customer will be served.

On the same day i got the call from the ARC Center for verfication call why i have send my friend for replacement and why i have not visited the center personally and they need verification of the serail number of the printer for vertification. I told the person i’m outside right now and i dont have Printer serail number with me right now and i dont have time to visit the center.
T
he ARC Center told me in a very bad tone that No You have to give the verification of the printer right now tell me what is the serial number of your printer nad i told him give the call to your manager i will explain. He told No tell me what is your printer serial number and what is your name and adresss. I explain him again i’m outside right now but he didn’t listened and i disconnected the call and I called to my friend who was already in the ARC Mr. Milind Patil i asked him to talk to the center manager and ask who has called me right now for verification than after..

I didnt’ got any calls from the center regarding the cartridge status in 10 days and than i got the call from the delhi hp center for informing approval for the replacement has been done and to know about that, i have received the cartridge from the ARC Center or Not.

Than i have called to check status again with the ARC Center, they said right now we are busy call back after some time and again called them they said call tommorrow i cant check the status right now and than tommorrow i called, i told about my complaint and they said your approval has been done and you can come and collect the cartridge from the center when i told them i will come till 16:30pm and the center closes at 17:00hrs they said dont come these time we will get late to go home if you come these time. Than i decided to visit the center on 25th September 2009 to collected the cartridge and i dont get much time to visit early morning and anyhow before going to my call center job in the evening i visited the center at 16:50hrs before the center close.

I was really surprise to see that, the center security man not ready to take my complaint and not allowing to enter the center and not allowed to speak direct to any person of the center. He told to call from outside and talk to them over the phone only. Somehow somebody name Mr.Chandra shekar came from inside at the door and i told him my problem why i have came these time to collect and requested to handover the replaced cartridges it will take only 5 to 10 minutes

He showed me finger and told me in the loud voice that, Dont argue with u security man and come on Monday 28th September in te morning for it and right now we dont have time for it. we have to go home at 17:00hrs and i request again to do favour once than he went inside and came back told that our system is down right now. I told him i’m came before the center closing time and you have to serve me than he went inside and Stamped my complaint paper with rejected stamp and i told you asked to come and colled the replaced cartridge and now you are rejecting my application because i came at 17:00hrs. I told i will complaint about you in HP Head Office about these issue. He said nothing will happen if you complaint anywhere in HP any person or any manager or Head office. I dont care send email or do anything what ever you want to do. Nothing will happen to us and laughed loud with center employees.

I tried to complaint about issue to customer care of HP at[protected] and talked Ms. Ranita between 17:10 – 17:30hrs she told i cant help you in these case and i cant log a complaint regarding these issue. if you want talk down accounts manager number[protected] Ms. Nafis may be she can help you and when i talk to Ms. Nafis she was careless too to listen my complaint carefully and than i decided to go other ARC Center for replacement finally

I really feel shame on me on that day why i had purchase HP printer to listen non sense from the service center people, their service is worst i ever had and uneducated people handling the ARC Center and they dont know to how handle the customers and how to make them happy and to make HP Proud.

I hope you will take some action against it to improve the customer experience in future and you have already lost one valuable customer of HP who has 4 printer of HP at home F4288, F380, F230, Color laser 1600.

Hoping for the favourable reply.

Inconvenience be regretted


Yours Faithfully,
Fazal Shaikh

Dear Sir,

just a month back i have purchased your HP DESKJET F4288 printer. I regret to state that now i cannot print the page because of the following reason -
while inserting the new black cartridge and as i close the cartridge cabinet "E" sign appears on the 'start copy' display. and the page cannot be printed. when i remove the black cartridge and close the cartridge cabinet then "0" appears on the start copy display. at this stage printer takes the paper to print but blank paper comes out of the paper.

please be kind to e mail me the solution or give me the address of your service station near to Ghatkopar for future problems. The place from where i ve purchased this product are not bothered and say you have 1 year warrenty and should contact hp service station only. please help me /

thanking you,

Amarjit Singh.
e-mail: [protected]@rediffmail.com
mobile: [protected]

WE HAD PURCHASED A FOUR IN ONE FACILITY MODEL HP LASER JET M 1522 NF PRINTER ,FAX,PHOTOCOPIER AND SCANNER OF HP COMPANY FROM M/S MICROVOLT COMMUNICATION PVT. LTD. 69,GANESH MARKET HISAR[protected], 237297, [protected] ) VIDE THEIR INVOICE NO. MCPL/08-09/1343 DATED 11- OCT- 2008 . SERIAL NO. OF PRODUCT S/N-CNC9840GRO IN RS. OF 21000 /- .AND DEALER COMMITED US WARRANTY ON THIS PRODUCT AS PER COMPANY POLICY . BUT HE FAILS IN HIS COMMITEMENT AND THIS PRODUCT IS NOT GIVING SATISFACTORY RESULT BECAUSE ITS SCANNER AND PHOTOCOPIER IS FAULTY .AND ITS DEALER OR SERVICE CENTER NOT GIVING ANY KIND OF RESPONSE WHILE WE CALLED THEM MANY TIMES TELEPHONICALLY .THEIR AUTHORISED PERSON MR.DAYANAND ( ENGINEER HP [protected] ) NOT ATTENDED OUR COMPLAINT .

Hello All,

My name is Apoorva & I am from Mumbai. Last year in June, 2008, I purchased HP 530 Laptop from my computer dealer from whom I used to buy my computer needs. At the time of purchase, all I received was a Delivery Challan but did not receive my Proof of Purchase copy. I questioned him about this but he said that this is all what you get (Delivery Challan).

Also, he delivered this HP 530 Laptop at my house in an HP Carry Case (which is considered as "Product delivered in an Open Condition") and when I have seen all laptops being sold in a seal box at various shopping malls in Mumbai, I did question him about this open way of delivering the product to which he replied:

" The place from where I receive this laptop, they open it at their end and supply the laptop in an HP Carry case". I was quiet surprised at his answer given back and was less matured and experienced at that point of time to understand what horrible trouble I will be getting into.

This year, in the month of April, my LCD screen developed faults wherein the liquid from within started to spread around. I was shocked to see this horrible condition of my screen b'coz till last midnight at uptill 2:30 am, I was working on my HP 530 Laptop and than kept it in on bed in extremely safe area before going to sleep. Now, at 8:00 am, when I getup and looked at the LCD screen, liquid from within had spread. So, uptill 2:30am last mid-night, the screen was absolutely working fine and nobody touched my laptop between these few hours, I really wonder howcome did this issue arise?

Therefore, I took this HP 530 Laptop along at my PC dealer's office which he further sent it to some small time service centre of HP known as: "Ashtech Infotech Pvt Ltd" for LCD screen replacement. They rejected my LCD screen issue and sent it back to my PC Dealer. I was extremely annoyed at my PC dealer b'coz he gave all big promises and hope that he will always be ready to provide me the best support & services thereby always ready as a backup whenever I face an issue only if I am ready to purchase laptop from him.

However, when it came the actual time in the month of April to standby his promises made, he simply took "NO PAIN" & "NO EFFORTS OR HIS KNOWLEDGE" at all in convincing Ashtech Infotech with the actual reason for the issue to asrise in my HP 530 Laptop's LCD Screen.
Like an ordinary worker's attitude or a "Delivery Man", all he did is forwarded my laptop to that Ashtech service centre who without any proper investigation or didn't felt the necessity to talk to the customer (That's me) who own this HP 530 Laptop to understand the reason for this issue to arise and plainly returned my HP 530 Laptop. This is seriously disgusting ! ! !

Therefore, once I got to know of my case rejection, I talked to HP Bangalore that evening about the manner in which this issue has arise and I also sent them the pictures (via email) which I had captured earlier with my Nokia cell phone. Finally, HP Bangalore understood the actual reason and said that it is HP’s product fault and not of customer and they requested me to deposit my laptop with their HP Service Centre, Andheri (e). Next morning, I collected my HP 530 Laptop from my PC Dealer’s office (Since my PC Dealer wasn’t ready to deposit my HP 530 Laptop at the Andheri (e) Service Centre by himself & remain adamant) and took it to HP Service Centre at Andheri (e). Before admitting any case, they do thorough checking of the laptop and they found following issues with my HP 530 laptop:

a) There were ball pen marks on the LCD screen body from the top at both the ends.
b) The corner of the LCD body from the top was slightly scratched.

Apart from all these issues, I also noticed that the Fan was not rotating at much higher speed then before. Also, double click doesn’t work anymore. My HP 530 laptop now starts to get heat up early which wasn’t the case before. Therefore, I understood that at time of sending this HP 530 laptop to my computer dealer, there weren’t all these faults at all but when I collected my HP 530 laptop back, I saw all these faults. That means that Ashtech Infotech Pvt Ltd located at Mahalaxmi, Mumbai didn’t only rejected my case but they further damage my HP 530 laptop and smartly like a culprit sent back the laptop to my Computer Dealer’s office. I did question my computer dealer on phone about these faults while waiting at the HP’s Andheri (e) service centre but he kept quiet and didn’t answer.

Later, after a week’s time of depositing my HP 530 laptop with the HP’s Andheri (e) service centre, I got to know through HP Bangalore’s email that the product I purchased was supposed to be shipped to Dubai but if it is sold here in India, it is a grey market product thereby I am being cheated by my computer dealer. HP immediately cancelled all the warranties on this HP 530 laptop and declines to replace the LCD screen. I visited HP Service Centre and got my HP 530 laptop back home.

My God - This evil computer dealer has left no stone unturned in harassing and torturing me. Neither did he provide any efforts in convincing Ashtech Infotech in getting my LCD screen replaced when my case was very genuine and beyond this, Ashtech Infotech damaged my laptop and not ready to take the blame and now this computer dealer has sold me the product of Grey Market thereby ending my last hope left of replacing the LCD Screen due to my effective, genuine and efforts put in convincing HP Bangalore team...all these went in vain only b’coz of this computer dealer.

Now people all here kindly tell me, what I should do to achieve justice and teach this culprit computer dealer and that Ashtech Infotech an extremely strong lesson.

I have an extreme strong point to ask HP and which HP is liable guilty for – Why none of their products sold in the market carry an HP Proof of Purchase copy Bill nor HP Warranty card than no matter if it is Printer, Desktop, Laptops, etc... You go to any possible small or big markets in India and checkout for HP products; I can guarantee that there’s no warranty card accompanying the product at all. B’coz this is the only possible way of identifying the actual genuineness of the product purchased. All you will get is the shop’s bill copy and that’s what I got from my Computer dealer therefore I couldn’t make out that this HP product I purchased is from Grey Market. But still, I did question my computer dealer about HP’s “Warranty Card” to which he said that there’s nothing as such Warranty card supplied by HP and the product registration has to be done online which he said will do it but he didn’t do that as well! ! ! !
Now, I strongly believe that HP India has to take up the responsibility of replacing my LCD screen b’coz at first place, it is HP’s fault of “NOT PROVIDING WARRANTY CARD OR HP ORIGINAL BILL” which can become “Source of Identification for the genuineness of the HP product purchased.
However, my computer dealer is culprit, so no point of approaching him, HP has backed out and now I as a poor helpless harassed customer is being expected to invest anywhere between Rs. 15’000 – Rs. 18’000/- to get the LCD screen replaced. That means if I do this, the final cost of my HP 530 Laptop will rise to 36’500 + 15’000O = Rs. 51500 (HP 530 Laptop Original Cost + LCD screen replacement cost).

I am completely helpless ! ! ! ! ! ! ! ! !

My FINAL advice to you all going through this post:

"STAY AWAY FROM HP PRODUCTS B'COZ YOU NEVER KNOW YOU MIGHT GET ONE - A GREY MARKET PRODUCT RESULTING INTO YOUR PRODUCT'S WARRANTY BEING CANCELLED WITH IMMEDIATE EFFECT AND YOU WILL BE LEFT WITH NO OPTIONS OTHER THAN TO REPAIR IT AT YOUR OWN EXPENSE B"COZ HP WILL SIMPLY BACKOFF"

And to talk about the Law of India, it is extremely slow, much worse and highly corrupted to approach for justice.

Thanks all for reading this painful grievance of mine. Let's see what future has in store for me.

I hav purchased a laptop HP530 notebook on september 2007. after 8 months it shows problem.i hav to replace a new battery.after that i got harddisk problem .i hav replaced it.after that i got 2 times dvd problem.the company has used recycled parts for use.now i am facing battery problem again.when i am calling a technical person to replace my processor fan . he broke something inside my laptop.and fix it through a adhesive tape.he also made some scratches on my laptop.when i talked to the customer care and talk to the service engineer in conference the service engineer argued with me that that part is not broken and not slacken.and i asked him why u forcefuly open my laptop.he told me that it is our procedure to open laptop like this.i hav called somany times the customer care for the service.some times engineer called me that it is raining outside i cant come.they hav fixed a meeting time to meet.but they dont come.i think Lalani Bhubaneswar has cheated me to sell me a defective product HP 530

What to do.?
may i go for aconsumer case.

Hiii all
I had a Compaq laptop( Serial No.- CND7352PV2) in oct2007 from Lucknow HP dealer during my PG study there. After one year I opted for one year additional warranty from Oct 08 to Oct 09 ,but it was terminated in Jan 09 on uncertain ground, I do't know why?????? before I had also deposited Rs. 6100(approx.) to RTE services, Lucknow for additional two year's care pack. Hence they did not give me my product care pack and assured me to rectify it within five days, but after that they are not responsing on my contiuous request from Jan09 to till yet. even these people are not contacting on phone and refusing to give my money back. In between my laptop is out of order and I am paying its cost from my pocket and company person are just putting the matter on one another.
From Jan 2009 to till today I am very much mentally upset and spent reasonable sum of money to contact them on Phone, fax, Emails or by letters, they are not ready to answer on my any communication. In this situation what should I do, because I am presently working in panaji(Goa)in a PSU and have no time to go to Lucknow. Evenly depositing cash for these warranty I have not a single cover rightnow. please solve my problem at earliest as it is urgent.

yours faithfully

rakesh Saini
email id - rakesh.[protected]@sbi.co.in
Mobile- [protected]

date- 19/09/2009

I PURCHASED A LAPTOP COMPAQ PRESARIO Notebook.
DURING Jan 2009 AND I WAS ENTITLED FOR A FREE GIFT OFFER. AS REQD. I SENT A DD FOR RS.1500/-as transportation charge( from delhi to shahjahanpur) .WITH ALL THE REQD.DOCUMENTS.there is delay of more than 7 months.and .. stillill gift is not received .
they sent a mail that they have processed and dispatched the free gift on 27 aug 2009, but no information is available to the courier through they has sent the gift...

TO
SALES DEPARTMENT ,

Hewlett-Packard India Sales Pvt.Ltd
24, Salarpuria Arena
Adugodi
Hosur Road
Bangalore - 560 030


Phone:[protected]
Fax:[protected]


Copy to :- M/S S.K.TECHNOLOGY , A-2 BASEMENT , PURSHOTAM GARDEN , KUNJPURA ROAD, KARNAL.









Subject:- Registering Complaint and dissatisfaction regarding HP Pavilion
Note Book.
Sir/ Madam,

1. This is to state that the complainant purchased Lap-Top Model No.
DV5 1102 TU with S. No. CNF8491PB1 from M/s S.K.Technology, Karnal with guarantee of one year on 22nd jan 2009.

2. That with in a span of 4 months the Display Screen turned blank white and the complaint was registered with a Horizons Services Pvt. Ltd., Karnal and the Lap-Top was handed over to the complainant after changing its Mother Board after the period of 1 to 2 weeks.


3. That again after a period of three days the touch pad ceased to work and Horizons Services Pvt. Ltd., Karnal repaired it.

4. That it continued to work well for Span of three weeks and again the problem arose with the touch pad. This time complainant tried to get better services from M/S R.T. OUTSOURCES PVT. LTD KARNAL and they changed the touch pad with in weak .


5. With in a week the same problem arose with the key pad. There after they SWAPED the Mother Board second time.

6. That again after a week, the problem cropped up and even its Finger Censor and Touch pad also stopped working.


7. The complainant went to M/S R.T. OUTSOURCES PVT. LTD KARNAL on 4th sept-2009, service centre engineer showed me that system was working good with another hard disk.

8. The complainant took the lap top back the same day and after working on it the same problem aroused up, I am not even to take the back up of my CRUCIAL DATA.


9. M/S R.T. OUTSOURCES PVT. LTD KARNAL had CHANGED the PROCESSER of the complainant LAPTOP , Previously it was INTEL now it is AMD, as it is showing on TOUCH PAD.


10. M/S R.T. OUTSOURCES PVT. LTD KARNAL refused to log in the case on 5th sept 2009 and said that I can do anything what I want.

11. The complainant called HP CUSTOMER CARE and after discussing the problem they had given the complaint number.

12. Now the Lap-Top is with me at present and the service request number is [protected].


13. My previous case id was [protected] .

14. At present the laptop is facing the same problem and also now the SCREEN shows some linings during startup process.

15. Due to this problem I am unable to submit my MBA project on time to department . Thats why I will be suffering financial losses in huge amount as well as my precious time only because of this LAPTOP, and the company (HP) will have to suffer all my financial losses, if there will be any further delays.

16. I am constrained to bring into your notice that inspite of repeated repairs the LAPTOP , purchased just eight month ago and by facing rude behavior of M/S R.T. OUTSOURCES PVT. LTD KARNAL the LAPTOP still not working properly . It shows that this LAPTOP has major defects . I am tired & fedup with this type of product .So, you are requested to direct M/S S.K. TECHNOLOGY KARNAL, from whom I purchased this laptop to replace this defective piece till date i.e. 12th September 2009 otherwise complainant shall compelled to seek redressal through the COMPETENT CONSUMER COURT ( Karnal Jurisdiction) and claim loss that he had to bear due to the above mentioned facts.




REGARDS

ANKUR BAGHI
H. NO. 55, SEC-8, PART-II,
URBAN ESTATE,
KARNAL-132001
HARYANA
MOB: +[protected],[protected]
PH:[protected]R)

Dear sir/madam,
I am tired of sending e-mails and calling hp centers so at last I have to take my problem here and I believe that it will be solved. The problem starts from the day I purchased , after ten months my laptop mother board got damaged that time it was in the warranty period so they repaired it. After two months it again got damaged and they told me it will be charged. But their system is if anybody is repairing the mother board it will have the warranty of 90 days, so at last they repaired it again. You will be shocked that the mother board got damaged again inside 90 days, they were not accepting my laptop as they told it will be chargeable, After that my hard drive got damaged two to three times, At last I was harrased so i took a post warranty then also it got damaged two to three times, meanwhile I wrote letters to hp about this problem but no valuable steps taken, I asked for the replacement so their answer is it is impossible, I just told that their is some manufacturing defect thats why so frequently it is getting damaged.

I dont have any calculation how much money,time I have lost, and please sir/madam I want my compensation,I hope you will look to the matter and help me.(The complain no. is CCHSAP200052
CCHSAP214942
CCHSAP233180) these are the three times i complain on hp website. By this you can have all the information.

Yours truly
Ankit Mehta

Dear Sir,

I have purchased HP Laptop on date of 19 may 2009, model no. is KS365PA and Product No. dv3005Tx. The Laptop cracks are developing continues front side of LCD bottom and laptop LCD color are fading. I have attached the file photos as proof. This problem is not technical software, hardware problem but Laptop LCD part is very poor quality and it is cracking automatically. No body harms it. The Body part plastic is very poor quality. I was facing this problem longtime but I couldn’t contact due to I was out of India. I am owner of company so I was no time from longtime. Some days ago I complained but I didn’t get good response and services center caller are using abuse words in language, they told that they are not responsible for this problem.

I am disappointed because your Laptop has not performed as it should be because the Laptop body part is low quality material used and I want to change or repair but your authorized center member are not taking responsible of HP Products. Therefore I am not satisfied with your hp product quality.


I look forward to hearing from you and to a resolution of this problem. I am waiting your response. Please contact me as soon as possible with my problem solution.


Mr M.K. Mishra

Hi I bought HP Pavilion dv4 1216 TU laptop 3 mnths back..
From the past one month I found the Lap tops screen is flifkering....

Initially the flicker is not that much but now adays its causing some trouble to the normal view also..

I had some many expectations on hp and this one is irritatting me a lot..

Apart from all these things the Memory card reader slot is not working in mylaptop..
It Wont recognize the memory cards inserted
the same thing works fine in my friends hp laptop .

Please give me some suggestion what i need to do..

I bought a HP DV4-1240TX laptop from E-Zone (Nirmal Lifestyle, Mumbai) on 27th of March, 2009. On 15th August, 2009 its LCD panel started showing pink colour lines at the bottom of the screen. Initially I thought it’s a problem in the operating system, however on searching over the web I realised that it’s an issue with HP laptop. On 27th August, 2009 I visited HP’s authorized service center Simtech Computronics Pvt. Ltd. (Nr. Saki Naka, Mumbai) (CASE NO. [protected]). There the engineer told me that the screen will be replaced as it has gone defective. Since the screen was not available in their warehouse, he informed me that it will be ordered from Bangalore. Its been already 17 days (27.08.2009 – 14.09.2009) and there is still no sign of availability of the part. Every time I call the service center, I get to hear the same response that the panel is not yet received and it may come in 2-3 days but no commitment is given as such. I have written to HP sales employees, had numerous chat with their online help and customer care over phone but all in vain. HP's employees are trained well to give false or no commitments to their customers.
I have already lost over half a month of laptop warranty and have no hopes to get my case resolved in near future. If the part is not in stock then I should get a complete replacement of the laptop. May be this is just a beginning and other parts may start giving way over next few months.
I would request you to please help me sort out this issue quickly.
Regards,
Abhinav
[protected]

Date:14.09.09
Respected Sir,

I purchased a HP I-PAQ 512 vide Invoice No. 1839/05.11.07 of M/s Strategic Marketing, Dehradun for Rs. 11,000/-. Suddenly it stops functioning .I approached M/s H.P.`s authorized Service Centre -M/s RT Services, Dehradun for it trouble shooting. I was then conveyed by them that the battery of the I-Paq was not functioning so I purchased a new battery for Rs. 2300/- approx from them. Even after purchase of the battery my I-Paq is still not functioning . Accordingly I asked the service provider to get the same repaired. They denied to repair it , instead they sent me a fresh quote to purchase a new I-Paq on a very higher price than what I had paid while purchasing it earlier . Being compelled I submitted them the Invoice of my earlier purchase in Nov`2007 of Rs. 11,000/- with my suggestions for its replacement but they have not responded till date.

This is very ridiculous that the Customers are treated this way . I wrote no of mails to M/s HP and their service provider mentioning that If my compliant is not heard by 10.09.09, I will be bound to take shelter of the Hon`ble Consumer forum, but there is no response till date. The letter sent on 20.08.09 is also reproduced below. I want justice against this sort of attitude of such big cos. towards its end consumers & the mental harassment going on making the Customers fool & compelling them to act on their whims & fancies.

In view of all above ,it is requested that my complaint please be registered & addressed for prompt disposal pl.

S.K.Saxena
III/34, THDC Colony
Bypass Road, Rishikesh.
Pin-249201(Uttrakhand)

Letter as sent to the Service Provider-

Date: 20.08.09

Kind Attention: Mr. Vikram
Dear Sirs,
I am highly surprised to see the quote for me (the struggling customer only because of the reason that HP is not providing after sales services for the product sold by them) . This simply means for any customer that for whatever product HP is not able to arrange after sales service, the customer is bound to purchase the same item in exchange on a very higher price than what was paid for it earlier.
In view of the above I am enclosing the invoice of purchase of my I-PAQ 512 (Invoice No. 1839/05.11.07 of M/s Strategic Marketing, Dehradun) for Rs. 11,000/-.
It is submitted that-
1. As per prevailing trend of the market in the field of computers and mobiles, with passage of time passed, the cost of the old model reduces drastically, whereas as per quote of Rs. 15080.10 by you, with 40% discount Rs. 9409.98 (Ref Yr. quote no. [protected]-461)is nothing but an eyewash taking benefit of the situation compelling the customer to act as you wish to.
2. It is also worth mentioning here that in local market of Rishikesh, the same model in available for sale at very cheaper rates.
3. My proposal for getting other I-PAQ 512 in view of exchange of the existing is as under:
i) Present Cost of I-PAQ 512 with battery (Considering Old Model with 30% reduction in cost in 22 months after purchase) =[protected]X30%= Rs. 7700.00
ii) Deduct cost of battery in lieu of battery already purchased =Rs.7700-Rs.2300=5400
iii) 50% Discount on cost of equipment = 50% of 5400=Rs.2700.00
iv) Cost of I-PAQ 512 to pay in exchange (with one year Std. Warranty) =[protected] = Rs. 2700/-( Maximum).
Kindly resolve my problem at the earliest i.e. latest by 31.08.09 & confirm me per return mail and by telephone on my contact no. [protected] or otherwise I would be left with no other option but be forced/ bound to take shelter of the Hon’ble Consumer Forum for Justice & Solution to my grievance .

Hoping for urgent justifiable solution /response putting me out of the ambit of this mental agony.
-sd-
(S. K. Saxena)
Deputy Manager (Contracts)
III/34, THDC Colony
Bypass Road, Rishikesh.

our printer is not working so pls contect us.
mobile no [protected],33,31

hey sir this yash pandey from vashi ,i had bought the hp mini note 2133 on 12 aug 2008 frm geonet vashi and right from the 1st day there has been complains like hanging , over heating,for which i had gone to the service centre at vashi ( precision) they have changed my mother board thrice and now they have put a mother board of a higher processing unit
i had requested them to please replace my laptop and give me a new 1 but i think it is been 6 months since my laptop is with the service centre and till date i have got no response
please let me know i[censored] could help me in any way
thanking you

yash pandey

Dear Mam, Sir
When i brought from PP Electonic, Durgakund on that time iam suffering from sound problem in laptop. I have cheque out the problem of laptop 4-5 time in there shop. But they cant solve my problem and after that i had decided to cant to service center HP. Thy short out my problem with the formating of laptop but after one month opreting system out of dated , again idecised to go the shop (PP Electronic) wher i purches laptop but they want 400 hundred rupees to solve the problem. That ever a problem is started with the purches of laptop on that time a cant help me and i have irretating ther service and behaviour .
What i do for service irretating behaviour . Please help me for that i am alway thankful of you.
Awadhesh Kumar (Nai Bazar, Aharaura Mirzapur.)
Research Scholar
B.H.U. Varanasi
Shop
PP Electronic
Durgakund, varanasi
[protected] , [protected]

Dear Sir
I purchased one hp notebook model no: dv2910TX and serial no: 2CE8361H6S on 28th Oct 2008 During normal using time one day I faced SHUTDOWN problem of my notebook and I contacted hp customer care and submitted 1st time my notebook to hp service centre (RT Outsourcing services limited, Vikas building, 1, Loudon street, Kolkata- 700016) on 13th July 2009.On 7th August 2009 (case ID:[protected]) I received my notebook but found same problem because it was not rectified. I again 2nd time submitted my notebook to same hp service center on 8th August 2009 and received on 22nd August 2009 (case Id: [protected]).After checking found still problem was not rectified. I again submitted my notebook 3rd time on 24th August 2009 and received on 28th August 2009 (case ID: [protected]) but still not rectified.
Keeping still hope in hp I again contacted customer care (case id: [protected]) and they advised me to update bios with http://tinyurl.com/bf2rt4. After updating still problem was not rectified. I again contacted customer care (case ID: [protected]) and they advised me to submit again my notebook to hp service centre. I again submitted my notebook 4th time to same hp service centre on 1st Sept. 2009. Now they are saying they have to change mother board and at present mother board is not available in India.
I have also raised an online complaint in HPs portal(complain identification no:CCHSAP231382).
This is the kind of worst service HP is providing in India. I want proper justice for this.Please HELP ME and do the needful.

Thanks in advance and best Regards
Shashikant Ojha
C/O Anupriya,O 401, Fortune City,
Ganga Nagar, Kolkata- 132
Ph: [protected]

Sir,
1. I own an HP DV9413CL series laptop Product Number:GA358UA, Serial Number:CNF7245SJB purchased on October 21, 2007. This laptop carries a 2 years base warranty bundled with the purchase- thus the said laptop should enjoy an international hardware warranty support till October 21, 2009. I have the original purchase invoice with me.

2. Unlike my expectations from an HP product, the laptop has had hardware failure 2 times since purchase. BUT true to my expectations from HP, my DV9413CL has been provided excellent service in terms of replacement of parts (motherboard both the times, to be specific) under the HP Warranty.

3. The International warranty for the said laptop as per the HP.com website (http://h10025.www1.hp.com/ewfrf/wc/weResults?tmp_weCountry=in&tmp_weSerial=...⇄ expires on AUGUST 03, 2009; INSTEAD of October 21, 2009, against norms. On contacting HP helpline, it was stated that the warranty on website shows warranty from the date of manufacture, and shall be corrected. However, the warranty status on the said website is still holding the same error due to which my laptop suffers a risk of trouble in case it needs a warranty support.

4. The HP India Support Centre mentions that after August 03, 2009, they will NOT provide me any service support, based on the information available to them through the said website. This is an error on behalf of HP, which needs to be corrected. I have submitted the copy of the purchase invoice to HP as and when demanded by them. I repeatedly requested HP to get this error in the validity of warranty corrected as soon as possible, so that I get full benefit of this purchase. Starting from HP Call Centre support to HP email Support to HP International email support, I have been moving from pillar to post, with innumerable email/fax/telephonic contacts on which I have spent many invaluable hours and money. HP has been passing the ball from one person to another, one office to another, without giving me any relief. It appears that the HP is trying to pass time till Oct 21, 2009 before making me any commitment, so that the entire question of my requesting a warranty support becomes baseless after expiry of 2 years base warranty. Moving from one point to other, my request has been finally dumped with Mr Rajesh of HP INDIA - Warranty Management Tel +[protected], email rajesh.[protected]@hp.com, who has not been responding to my email requests for rectifying the problem.

5. HP India has failed to give a satisfactory solution to the problem, and have failed to support my Warranty error correction requests; although I did not expect such a response from a reputed GLOBAL company like HP.

6. I request you to kindly look into the matter and help me out so that my faith in HP sustains longer and my laptop keeps on getting warranty support without being orphaned. To summarize,
a. HP should get rectified the base warranty discrepancy on their website.
b. HP should get me a satisfactory extended Warranty Support.

Thanking you
Yours sincerely

Dr Sanjay Dvivedi M.S., M.Ch.
Professor & Head, Department of Plastic Surgery
Director, Smile Train Project, Himalayan Institute of Medical Sciences
Jolly Grant, Dehradun 248140 India
Email [protected]@hotmail.com, Tel +91 [protected]