Dear Sir/Madam,
Greetings!
Thank you for offering to register this service related grievance issue that I have against HP. Let me place the facts of my case before you for your kind examination.
Subject of the Service Grievance issue: No Redemtion of free gift offer on purchase of HP Pavilion Laptop even after 6 months have elapsed
I had purchased a HP product more than six months back, the details of which are listed below:
Product Details:
Product Type: HP Pavilion dv5-1104tu Entertainment Notebook PC
Model: dv5-1104tu
Serial No.: CNF85213PV
Product No.: FZ730PA#ACJ
Product Purchase Date: 13/02/2009
Please find attached a scanned copy of the sticker containing the Bar Coded product serial number which was pasted on the cardboard packaging of my HP Pavilion product (Filename: Product Details.jpg).
Since I am based in Goa, I purchased the above product from a HP authorised dealer in Goa; the dealer's details follow:
HP Authorized Dealer Details:
Dealer Name: Kedar Mapsekar
Shop Name: Login Systems
Shop Address: Shop No. 5, Ground Floor, Apna Bazaar, Laxmi Narayan Bldg., Margao - Goa 403601
Dealer E-mail Address: [protected]@yahoo.com
Dealer Contact Number:[protected]O), [protected] (M).
Product Purchase Details:
Invoice No.: 2318
Invoice Date: 13/02/2009
Please find attached a scanned copy of the Invoice (Filename: Invoice.jpg).
My name and address follow:
Customer Details:
Customer Name: Gerald Baptista
Customer Address: 737, Fradilem, Navelim, Salcete - Goa 403 707
Customer Contact No: [protected]
At that time, there was a free gift offer available on the purchase of HP laptops. A customer could choose between a Philips 5.1 Home theatre or a Kodak 9.2 Mega Pixel Camera. The fact of the matter was that I was initially inclined to purchase a laptop from a competing brand, but HP's free gift offer was very tempting and unfortunately tilted my decision in favour of it. And so I made the purchase and decided to opt for the following gift offer:
Gift Offer Availed: Philips 5.1 Home Theatre (Model No. DSP2200) worth Rs. 10500 (Includes DVD Player with 5.1 output and remote + 5.1 Speaker System)
In order to avail the offer, a customer had to register the purchased product on their Redemptions Web page and dispatch a cheque/DD for Rs. 1499/- towards handling charges along with other necessary documents. As I was unable to do the same due to my busy work schedule, my dealer offered to register the product for me and also dispatch the cheque and other documents. On registering the product before the expiry date, he obtained the following Redemption Code:
Redemption Code: QQVDONDACZ
My dealer also drew a cheque on his own account, and dispatched it to HP Redemptions Cell; the details of the cheque are as follows:
Cheque Date: 13/02/2009
Cheque No.: 132679
Drawn on: Kotak Mahindra Bank, Margao - Goa
Payee Name: Solutions Integrated Marketing Services Pvt Ltd
Cheque Amount: 1,499/-
Please find attached a scanned copy of the Cheque that was dispatched to HP (Filename: Cheque.jpg).
My dealer later informed me that the cheque was cleared by his Bank and the amount deducted from his account.
Also, since I was residing in a remote area which could cause problems for the courier to deliver the gift, my HP dealer offered to provide his shop address as the delivery address for the gift.
Well, it has been more than 6 months since all this transpired, but there has been no sign of the gift.
To make matters worse, when I e-mailed [protected]@solutions-intg.com on the 20th of July 2009 asking about my gift, they replied back with the following text:
"We would like to update that we have received multiple claims with the similar contact details; hence the claims were put under audit as per the criteria set by HP. During the audit process, the claim has been identified as a non end customer claim. Since the offer got ended in March 2009, we are not in a position to hold the DD at our end for longer. Hence the DD will be returned back."
When I refuted their claim, they replied with the following text:
"With reference to your mail, we would like to inform you that we would be requiring an Approval from the concerned HP Personnel for the processing of the below mentioned claim. Hence, we request you to kindly contact the Dealer or the Local HP Representative for the same."
So I contacted my dealer who e-mailed Mr. Sachin Saini, ASM - HP, with the facts of the case. Mr. Sachin emails my dealer with the following reply on the 31st July 2009:
"I will take up the issue to get the same cleared on priority. Already discussed with Abhijit he is carrying stock issue nationally."
And so I thought that my problem was resolved. However, more than a month has gone by since this discourse and still there is no sign of the gift.
Thereafter, I sent 2 more e-mails to [protected]@solutions-intg.com, but they never bothered to reply. I then wrote to Mr. Sachin Saini a couple more times; neither did he bother to respond.
Out of frustration, I sent a complaint to a Contact HP link on their Redemptions Web page, which was favourably responded to by a Ms. Vandana Bhardwaj, HP India Sales Pvt. Ltd, who in turn got in touch with Ms. Neha Sehgal, Program Executive, M/s. Solutions.
Ms. Neha Sehgal responds with the following text:
"We would like to update that we have received multiple claims with the similar contact details; hence the claims were put under audit as per the criteria set by HP. During the audit process, the claim has been identified as non end customer claim. Hence, the claim has been rejected."
Finally, I contacted my dealer again who requested me to get in touch with in.[protected]@hp.com. I wrote to them yesterday; now let's see whether they respond.
The fact of the matter is that it was my dealer who laid a stake to the claim on my behalf as I have a very strict work schedule and was not able to do the same. HP, without verifying the case or even bothering to contact me, have rejected the case stating that there were multiple claims with the same contact details. Does HP have any ground to do so? Aren't they simply looking for an excuse to avoid redeeming the gift in order to make a saving?
I believe HP is playing cheat on their customers by offering such attractive promotional offers in order to sell their products. As a last resort, I am now filing this complaint with your ConsumerComplaints.in so that some strict action can be taken against HP for cheating on its customers.
Hoping that this issue will be resolved soon through your mediation. Kindly publish the facts of this case so that others are made aware of HP's fraudulent promotional offers and are not taken for a ride like the way I was.
Also, please let me know what action I can take against HP for failing to keep their promise. Since I have been cheated, can I claim a full refund of the amount paid towards the laptop besides some compensation?
Kindly let me know whether you need any other details for verifying my case.
Thank you.
Regards,
Gerald Baptista.
Aug 14, 2020
Complaint marked as Resolved 
HP 530 — HP - BAD SERVICE
Complaint Number : [protected]Date : 5-1-2009
Token Number - L 60
Serial Number : CND7461zqs
We have purchsed a HP 530 and given it for repair (battery) under warranty to HP on 5/1/09. Till today there is no response either from the mail sent to them below or thru phone. It is very frustrating that we have to make so many calls without any outcome. Till today we are told theat the part is awaited.
below is the mail sent to them on 20/2/09. still no response from them. pls help
I really do not know if there is any guarantee of any service level meant to be adhered to a customer after sale of your products if yes please let me know if no ..then you are actually fooling the customers and they should know about it, which then becomes our responsibility to bring to light cases like these.
We have done a mistake by purchasing HP I think who has no intention or capability to service its customers after the sale is done – this is what the impression is till date on the above complaint of laptop repair with you .
You are requested to please let us know the final outcome or intent so that we also move to an next course of action, if required the consumer cell only looks to be the last option.