HP India Complaints & Reviews

As you can see from the various e-mails below, there is no reply from HP.

From: Melville D'Souza [mailto:[protected]@emdeetec.com]
Sent: 20 July 2010 16:58
To: 'esc.[protected]@hp.com'
Subject: FW: HP Service Call Report
Importance: High

Hello,

I can’t’ imagine that an international reputed organisation such as yours cannot revert with a written reply within a reasonable period of time. In this case there is no reply since the last 12 days.

-Melville D’Souza

From: Melville D'Souza [mailto:[protected]@emdeetec.com]
Sent: 18 July 2010 14:31
To: 'esc.[protected]@hp.com'
Subject: FW: HP Service Call Report
Importance: High


From: Melville D'Souza [mailto:[protected]@emdeetec.com]
Sent: 16 July 2010 10:29
To: 'esc.[protected]@hp.com'
Subject: FW: HP Service Call Report
Importance: High


From: Melville D'Souza [mailto:[protected]@emdeetec.com]
Sent: 14 July 2010 13:44
To: 'esc.[protected]@hp.com'
Subject: FW: HP Service Call Report
Importance: High


From: Melville D'Souza [mailto:[protected]@emdeetec.com]
Sent: 11 July 2010 21:19
To: 'esc.[protected]@hp.com'
Subject: FW: HP Service Call Report
Importance: High


From: Melville D'Souza [mailto:[protected]@emdeetec.com]
Sent: 08 July 2010 18:33
To: 'esc.[protected]@hp.com'
Subject: FW: HP Service Call Report
Importance: High

Hello,

I was the proud owner of an HP Printer, the details of which are as below:

Model No: HP OJ PRO L7580
Sl. No: MY78N62129
Date of Purchase: 1 Sep 07

Unfortunately I am no more a proud owner of the above printer since 5 Jul 2010. On this day, the printer stopped working as a couple of parts of the printer had fallen onto the top sheet of the paper stack in the paper tray.

The printer was taken to your HP Service Centre at Indiranagar, Bangalore, where I was given to understand that only printers under Warranty will be serviced.

The printer was then taken to Redington India Ltd at Infantry Road, Bangalore and I was shocked to learn the following:

The spares that are dropped into the paper tray cannot be assembled back. As an Engineer myself, I know that such a situation is impossible, especially when the parts are intact and not broken.
Even more shocking was the statement made in writing by Redington (refer attachment) that Spares are not available with them and will not be forthcoming from HP.

In the first instance a printer from a reputed company such as yours should not fail in 35 months. I have other printers from HP which are much older and in good working condition. Secondly, I am surprised as to how HP does not supply spares for a product which is just 35 months old?

Please clarify your stand at the earliest.


Regards

Melville D'Souza

EMDEETEC
814, 10th A Main, 1st Stage
Indiranagar
Bangalore 560 038
Landline:[protected]
Mobile: [protected]

I purchased a HP pavilion dv2701tx notebook from mumbai on Apr 2008 going by the brand value of HP (what a fool I was !!). It always used to be more warmer than notebooks of other brand from day one. I ignored it thinking it was the characteristic of HP notebooks. After 10 months of operation the notebook was getting more hotter. Then it started heating so much that I had to resort to using a cooling pad.

I should remind the readers that my fan was working fine. I used to frequently clean the heat sink vanes by blowing air from outside. you can get this branded compressed air canisters in the market. You dont have to necessarily open the laptop for this and avoid getting the warranty void. It is a good practice to prevent dust particles from settling on to the heat sink vanes and fan blades. It is important to note that while doing so the laptop should be switched off. I have maintained my laptop with utmost care.

After having done all this I found to my utter amazement that the laptop used to overheat and shut down without any warning or error message. After a while it started showing multiple displays on the screen and I could no longer use it.

When I took it to the HP service centre in Andheri, they told me that the laptop was damaged and I have to replace it. The unofficial price quoted by them was Rs 25,000. I was shocked. After having paid so much for the laptop now I had to shellout another Rs 25,000. I took the laptop back and started inquiring about this problem in my friend circle and the internet.

I came to know that this series of laptop had this problem of overheating and multiple display and many consumers have suffered the same fate. This laptop uses a NVIDIA graphics chip which is problematic. there were three ways to rectify this problem as told by a local vendor. They are:

To heat up yhe NVIDIA GPU so that the soldering sticks on to the motherboard.
To replace the NVIDIA GPU with a new one.
To replace the motherboard (original MB part no[protected] while the replacement part no is[protected].

The first two are temporary solutions as the problem may reoccur while the last one is a costly proposition.
My question to HP is, why are they preparing such substandard products. If there were so many cases why haven't they recalled this product and repaired it free of cost. the answer is they just don't care. they are here to do business and fleece the unsuspecting customers. When you go to their service centres they just put up a blank face saying, they are either not aware or the company has no recall policy. In the end people like you and me suffer. My request is "PLEASE DON'T BUY HP PRODUCTS".

I had applied for a new HP Gas connection with its dealer- AMRAPALI GAS in Chinchwadgaon, Pune. I had to fill a form and was given a waiting no. and told to come after 8-10 days. I was not informed that I need to purchase the stove along with connection from them. After 12 days when I returned to rude shock on being told that I need to purchase the stove mandatory with new connection stating that the HP company is at loss and to get some money to cover the loss they are doing this. I check the HP site where in the FAQ it clearly mentions that it is not mandatory to purchase one. I called up the customer service to inquire about the same and they were also talking the same song that we need to purchase the same. I told them first of all this was not mentioned to me while applying for new connection. I was given the rude answer go to the dealer and call me back so that I can talk to him and the line was disconnected. I feel this is really cheating the consumer. If the company is making a loss it does not mean you earn by this mean and stating officially in their site that this is not mandatory. The other sad part is that I cannot approach any other provider even though it is present as this area is covered by HP and no other provider can poach on their area. ---- Mathew

Sir,
With due respect I would like to inform you that I bought HP laptop (DV6-2155TX, SERIAL NUMBER--CNF0021KRP,and PRODUCT NUMBER---WK934PA#ACJ,intel i3) from GOYAL INFOTECH,purigate,IIT kharagpur,west bengal on 16th February 2010.
But within 2 weeks of its purchase it began to show numerous problems like daily freezing/hanging,charging problems,neither it could identify LAN network.The Laptop was submitted to nearest HP service centre for identifying the problem.The necessary TOA was done and it was said that there would be a laptop replacement because it had irrepairable fault in it but still now nothing has been done.It has been 3 months still now nothing has been done or said.As a student I am facing difficulties with my academics because of absence of my laptop.
It was promised to be checked,replaced and delivered within a month but 2 months have passed by and now its end of May still now no necessary step has been taken.
I am greatly disappointed by the service and the unexpected delay caused by the HP service centre.Its my earnest request to you is to look into
the matter and consider my problem and take fast necessary action.I think I wont be disappointed this time.
Thanking you.

Yours faithfully,
DEBJYOTI BESRA,
MEGHNAD SAHA HALL OF RESIDENCE,
IIT KHARAGPUR-721302,
[protected]

I had given my HP Photosmart C6188 All in one printer with Serial No: MY6B8H425K. for Paper Jam/ squeaking roller noise while scanning to the authorized service provider here in Pune on 28.06.2010.
The service provider is
Redington India Ltd, 201-206 Sheetal Plaza, off F.C. Road, Model Colony, Pune 411005.

The work order number given by Redington is PU/10/1068. The engineer Mr. Mayur there assured that they will call me with the status of repair within 48 hours, but even after more than 1 week I didn't receive d any call from them. I have contacted Redington daily for the repair status, and was told that printer is ready but they cannot rectify Noise problem due to unavailability of Spares. On 15th July 2010, I personally went to Redington; they returned the printer in totally not working condition as error messages such as “INK SYSTEM FAILED” / “PUMP MOTOR STALLED” kept coming.
The engineer bluntly told me it is not repairable.

I am very upset with the service provided by HP's authorised service providers as to how a working printer is rendered useless by these people. Now I want HP either to repair the printer or give me a replacement printer for goo[censored]p caused by the service provider and their negligence.

Hi!

I am putting this complaint here only hoping I may get resolution to my HP Printer, which now I dread that I bought it in the first place.

Case:
Printer Serial No.:CN95I4V105
Date of Purchase: Oct 13 2009

Its right from the time I purchased I have been facing some problem or the other, and though I have got one year on-site warranty with this printer, HP just refuses to send any engineer to get it checked and resolve the issue.

There has been repetitive problem with my color cartridge, the first one happened in Nov 13 2009 and second in March 12 2010.

In both instances, I was asked to replace the cartridges from their ARC (Authorized Service Station). Which I did taking leave from office, visiting the shop at my own expense and time, and spending 4-5 hours just to get a replacement cartridge. Above that the problem as identified with the cartridges suggest that the issue is in the cartridges nozzle. And this too with the color cartridge only.

And now the third time this problem has occurred yesterday i.e. on July 13 2010. And again I get the same response from CC to go to the ARC and replace the cartridge. I requested CC, to kindly get the printer checked, since I myself being a technical person, understand that there is some defect inside the printer H/W which is causing the problem to the color cartridges only. OR maybe the cartridges in itself are defective, as supplied by HP ARC.

But there is no support provided by CC, and they just refuse to accept either of it nor do they support in getting the printer checked by their engineer! Well too much for their pathetic printer and after sales!

I am attaching here the proof of letter issued by the ARC after replacing the cartridges. Please find the scanned copy.

My mobile no is [protected] and email is aliasgar.[protected]@gmail.com

I wish someone here has faced similar problems with HP. Some here may help me resolve this issue and provide relief to this harassed customer.

Thanking you.

Sincerely,
Ali Asgar Nagaria

NAME BHANU BISHT
ADD - BISHT COLONY, VILL- MANPUR, P.O. KOTDWARA, DISTT.- PAURI GARHWAL, UTTARAKHAND
MOB.- [protected]/ [protected]
MODEL - COMPAQ 610 (VW411PA)
Bill No. - AI/2009-10/392 Dated[protected]
P/No. - VW411PA#ACJ
S/No. - CNU94640PZ
C/No. - 444
SHOP - M/S. AASTHA INFOTECH, CAPRI TRADE CENTRE, DEHRADUN
REDEMPTION CODE K8FOMK6BVI
DD IN FAVOUR - SOLUTIONS INTEGRATED MARKETING SERVICES PVT. LTD
DD DETAILS - 9000=00, NO. 611449, DATED 29/12/2009
mail ID - [protected]@yahoo.co.in
ABOVE DETAILS FOR THE FREE GIFT 22" LCD WITH LAPTOP COMPAQ610, I COULDN'T GET YET AFTER 6 MONTHS.

Myself, a very troubled customer of hp pavillion dv6 2005 AX. i gave my lap for
repair twice in 5months of buying it.
i strongly here giving my complaint against inacceptible and really irresponsible behavior fron hp
and its service centres at kerala.I gave my lap for some problems like

1)plugged in, not charging caption
2)very low battery backup while doing any work(hardly 1 hour)
3)over heating
4)slow response
5)pen drive not working properly


i was given my lap back after nearly 1 month and wat i find is that i still have many of problems
still there in my lap. i bought this lap in month of dec 2009 and in these 7months i face a lot of
problems in this. i am deeply hurt that my 50000 bugs was WASTED on such scarp.

i have to knock door of consumer court in india.these ppl are giving a lot of adds on and
off tv but they dont understand that the best add is consumers itself and they r creatin alot o[censored]nsatisfied
customers.
i want to know my rights.pls help

sir.....
i hv a hp dv2701tx laptop.......
its just 2 yr old...............
nd my laptop is not working.........

hp service centre is saying that i hv to replace my MOTHERBOARD.........

and its cost is 25000............how it can b sir...........
plz do sm favour for me........

this is just insane to give 25000 for motherboard...............
its around 6th months sir.....my laptop is not started.............


MY ID IS lucky.[protected]@gmail.com

I have a HP Pavillion DV 9385 ea series laptop purchased from HP. Time since I have bought the laptop, there have been continuous issues with it.
Within 6 months of buying the piece, it had a motherboard crash and had to be sent to the service centre and the Motherboard was replaced.
Later the LCD was replaced in a year's time as it stopped working.
Then again a DVD ROM issue. It stopped working and hence was replaced.
Then a LCD issue again. The LCD went blank. This time I gave it to the service centre. They gave me all false reasons and finally handed over the laptop to me on 14th June. I had given them the laptop on 29th April 2010.
Its not even a month since it has been repaired and now again the laptop is having issues. The LCD has gone blank again !!!
The day when I was collecting it from Vintech, the Web cam wasnt installed and the laptop was very slow.. I had to tell them to install the web cam software.. Not sure what QA has the laptop passed through...
Im fed up following up with the HP team. The service centre here in Pune :- Vintech Systems Pvt Ltd. The staff that has no technical knowledge whatsoever ... Ms Rajini the Pune Centre head who doesnt keep up promises and so is Mr Sanjay Kumar.
I STRICTLY WANT A REPLACEMENT FOR MY PIECE THIS TIME !!!
I am not interested in following up with HP anymore.. They dont give any proper technical info and moreover I believe it was a LCD issue and they un-necessarily changed my motherboard and replaced a good one with an old one..
Please take this up with HP and help me in getting a replacement for the same.
Attached the Laptop Receipt
S.No :- CNF7253c6v
PN :- gh837ea

My laptop required servicing of display & I brought it to the
servicing center of the company at,
" LANGATE, Opposite COTTON HILL G.H.S., VAZHUTHACAUD, TRIVANDRUM"
on[protected]. They required me to wait for 3days
for their reply . When I contacted on 25th I was required
to contact on next day. When contacted I was required to contact
on 28th . There was no positive reply on my queries &
on 3srd July I was assured return of the Laptop on 5th july.
On 6th July they informed that it will take more time since
the part received was not suitable. I an waiting for an early
return of the system, as I have to leave station to Salem to attend
my classes scheduled to resume on 12th July

respected sir,
i mr t.gopinath, from kota village, nellore district,andhra pradash,south india,india.i purchased hp ljp1007/cc365a,serial number vnen107588 printer froms.s.systems-nellore,cost of rs6,100/- with one year warranty, on 23rd april 2010.i take nearly 430 prints from the printer.after that prints are not clear.i talk to my dealer .he said to open the top door and remove cortiage, shake well the cortiage,and inshurt the cortiage ,close the door and then to take prints.i try to open the top door,the door opend but top door right side link was broken.i take the printer to the service center nellore .
the engineer told me,this is physically damaged.i did nothing except opening the top door.he used forsips and told to do the same thing every time when it gave trouble.But i told the engineer to arrange spare part i will pay the cost of the part.he told it is not possible,spare part not avilable from company.i think its not physical damaged,it is weakly moulded.i purchased the printer for cost of rs.6100/-i want to use the printer.i will pay the cost of spare part,please arrange it.It is not convincble to say it is useless when it is that much costs.
please arrange the spare part to use the printer. my friends advise to me purchage canon printer ido not accept it .i purchaged hp printer.service center emploees told me ,you take your printer,its a physical damage,i cont do any thing.i told the engineer, sir please ready to use our printer.they have not acccept it ,he said ,i will put a police case on you,and throu out your printer to street.your staff talk with me too ugly. sir i does not want new printer, i want to ready to use our printer,i pay the cost.sir please ,i pray to you ,i am too poor ,please ready to use our printer.
thanking you sir.
gopinaththirumalasetty
kota-524411
kotamandal
nellore district
andhra pradesh
south india
india
cell no:-[protected]
i poor in english

Sir, Hp Laptop Pavillion DV6767TX, Neru Palace, Arya Techonoloy Ltd. Sai leya tha. aur manai uski 2 year warranty kai leyai unko 6000 Rs. Deyai Thai. Jab Mera Laptop 1yera baad kharab ho gaya tha mai laptop ko service centre lekar gaya to service centre walo nai kha ki ki laptop ki warranty ko khatam ho gayi hai par manai unko 3year warranty kai documen dekhyai to unai musai bola tha ki jaha sai aap nai yai service pack leya hai un sai baat karo. jab mai unsai baat karnai gaya tha to unai musai bola tha ki yai warranty update nahi hui hai plz apnai Rs lee jaao sir batao mai kya karu mai ek student hu aur mai padai bahut nuksan ho raha hai. plz sir mari problem ko slove karo.


Name : Deepak Agrawal

Contact No. [protected]

Dear sir,
I have not received my gift till now. Please consider the matter most urgent & serious. I have already sended the acessory documents along with D/D of Rs.3999/-on 5th june 2009.My p/n: NLO92PA#ACJ, s/n: CND91143ZX, Redemption code is EBOYU6Q2J8.
I hope you will not induce me to approach the court of law for this matter.
Best Regards,
Debasis Mishra
Bhuban Sasan

I had purchased a printer (H.P. model no. F 2418) from M/S 20 Computer warehouse vide their invoice no 445 dated 21.11.2009. The printer is not working since the date of its installation. On complainning to dealer he told us their is no ink in printer and charged Rs 150 from me. But printer was still not working. Again I approached the dealer who again charged Rs. 500. But printer has not worked.

I called the HP helpline and got the address of service center. On approaching the service center M/S Redigton India Ltd. S.C. O. 5, Ist floor, sector 20 D, Chandigarh,
he asked me either to pay Rs. 1800 as repair charges otherwise contact the dealer.

I again approached dealer but he refused to repair it or replace it.

I had contacted HP helpline, service center. dealer but no body is caring to help me out. Even I could not get a single copy printed since I purchased the printer.

ARUNESH AGARWAL, 513, Sector 11 B, Chandigarh-160011. Mob No. [protected] , [protected]

Dear Sir/ Madam,
I purchased an extended warranty for my Compaq Laptop from HP/Compaq Authorised Reseller situated at Roorkee (Haridwar) Uttarakhand (India). The expiry of the care pack is August 24, 2010. I also got repaired my laptop under the extended warranty period successfully and I also checked my laptop's extended warranty status online on HP's Website after the purchase. But now HP has cancelled may laptop's warranty without mentioning any reason. I mailed several times to HP care but finally they replied that your laptop's warranty is cancelled and asked me to contact the point of purchase.
Now i'm seeking consumer's right on this issue.
Can you help me in this regard?
With kind regards,
Yours sincerely,

KN Tiwari
Director
Disha Social Organization
Sultanpur-Chilkana (Saharanpur) U.P.)

respected sir/maan,

i swati had launched complain in the first week of april,against the chrashed os backup or recovery disk of my system.
with the complain ID :[protected]. customer care people asked me to wait for 15 day days saying that i'l get the recovery dvd back. but after 15 days i didn't get proper response,they asked me to wait for the next 15days.saying we are sorry its not ready.i waited for another 15 days n called them.they gave me another NEW ID:[protected].again asked me to wait for another 15 day.again the same and i got the response what can we can do, its not under us.(THEN WHO IS RESPONSIBLE,WHOM SHOULD I ASK???)
now its 3rd month going for my complain being launched.but no response.sir/maam,could you please tell me to whom should i approach.i need original OS.the one which i got in my system as a backup ,itself was charshed,its not even a year passed for my system,there is no proper response from customer care.unhappy with the service,now i''l be changing my place,the address which i gave them to courier will get change now.so you give me the solution for that too.i'l be very thankful to you if you sort out my problem.please sir/maam look into this complain.and waiting for the reply.as soon as possible


thanking you
swati

I have a flickring problem in my HP laptop screen since dec 09.Initially i took my laptop to BHOPAL(INDIA) HP service center(MP Nagar) on 26th december with warranty ending on 9th jan. but due to some reasons service engineers couldn't identify the problem. and they returned my laptop on 5th saiying if problem still persists you can come up again and it'll be counted as warranty case.in two days i went back as the problem was not over this time they identified the problem and give me a "Yellow slip" saying "PART PENDING" but they have never replaced that.. I dont have time to come up again and again to HP care as my jobs timings are that way..thats why i am writing..

I have already registered complaint online with service request number-4439890. But giving some reasons no one is responding to my mails...plz. if you can i need to talk to some responsible person from HP!! I??
Plz. reffer to
TOKEN No.-W-712
Obligation type-02N
Case ID is [protected]
date on yellow slip[protected]
S. No.-2CE8361GHF
Product No.-FQ366PA
HP service centre Address-
RT Outsourcing service ltd.
1st floor, Plot No-48
Zone II MP nagar
Bhopal

Regards,
Sulabh Kulshrestha
[protected]

i hv buy a printer eq709 made of hp company . i hv a problem with that i send my printer to service center on[protected] & today is 25/06-2010. they did not solve my problem .they said they dont hv parts.one enginner who is seems newly appointed tell me ur machine which cost appx..15000 is now a useless. they never call me abt the status of printer . please think before u buy a hp printer ...& my printer is just 6 month old....................i will never buy hp product in future.....................my name is rahul & my email id is [protected]@gmail.com......

i had purchased a hp printer from croma on the 3rd of jan 2010.they had an offer which said that if this printer is purchased before or till the 3rd of jan then we get 1,500 cash back.the time given was approx 8 weeks..its nearing end of june and i havnt rcvd anything from them,really feel CHEATED by such a big company whom i used to TRUST so much.the details of my printer are as follows:-
HP PRINTER QJ3608,COST-6499 Rs,TAX INVOICE NO[protected],CROMA GOREGAON WEST..
BAR CODE-CB[protected]