HP India Complaints & Reviews

I have HP Pavilion dv2601tx Special Edition Entertainment Notebook PC.The situation in my city (LUCKNOW) is getting worse. My laptop is under HP care, it had few minor issues (like heating, abrupt shutdown etc.) and when i submitted my laptop on 7th oct, 2010 i was promised i will get my laptop back after 3 days. From 7th oct, 2010 I received no phone calls from HP, and from 4th oct, 2010 i was actually harassed by your HP India (lucknow service center) department. I was called many times on the promise that they will give back the laptop and every time i went i was told that go back and come again on another day. Finally when i threatened to lodge police complain i was given my laptop back but i believe my laptop is still not repaired. I WANT TO KNOW - HAS HP INDIA DEGRADED ITSELF TO SUCH PATHETIC STATE? DO CUSTOMERS HAVE TO LODGE POLICE COMPLAINTS TO GET THEIR LAPTOPS BACK? HARASSMENT AND FRAUD ARE THE WORDS THAT COME IN MY MIND NOW WHEN I THINK ABOUT HP INDIA. Seriously i will never buy anything from HP again, and i wont let any other person, in my knowledge, buy anything from HP. My extended warranty money has been wasted, and HP India wont survive long if this kind of frauds keep taking place.

-Akshat Prakash

Dear Sir,

We have purchased a HP laptop (model no HP6530s, product serial no.CNU9126VM4) on 31/3/2009 supplied through AARKAYS MACHINES (226/227, Majestic Shopping Centre, J.S.S Road, Girgoan, Mumbai-400004).
The above machine developed defects within few days of supply. The laptop was given for repair at HP service centre in Dadar (Simtech Computronics (P) Ltd. Apple Plaza, Gala no.10/11, Gr Floor, Behind Kohinoor Tech Inst. S.B.Marg ,Nr. Phool Market Dadar (W)Mumbai-400028) on 23/01/2010. The laptop had issues with the DVD R/W, touch pad and a defective motherboard. The entire motherboard was replaced.
When we verified the serial number of the laptop parts the serial of the mother-board mismatched that is when we found out it was replaced.

Even then the issue wasn’t resolved the motherboard still had issues we were given the laptop back and were asked to re-submit the laptop again upon receiving of ordered motherboard. We submitted it for repair again on 19/02/2010 and the motherboard was replaced again.
The concerning point is that the motherboard was replaced twice and the replaced motherboard doesn’t have the serial number on it, so not sure of whether it’s an original replacement or not. The service call report mentions – serial number not found.

The problem was solved for some time, but again the laptop started giving trouble within a few days as follows:
1. Horizontal lines on the top and bottom of the screen and display flickering issue.
2. It took a lot of time to start up (approximately 15 minutes).

The laptop was once again given to Dadar centre for repair on 09/10/2010. Now, they have replaced the screen of the laptop completely and resolved the issue of hard disk due to which laptop was taking lot of time to start (system gives error -read failure error).

With the replacement of the Motherboard (twice), Laptop Screen, DVD R/W and repair of hard disk, we doubt whether the laptop is original or refurbished or it is a duplicate one. This is being brought to your notice to analyze the whole issue, does HP always has such reliable products for the customers? There seems to be no guarantee of the laptop to work properly after this replacement. We want a replacement of the laptop as it is under warranty period.

A line in reply in this connection shall be highly appreciated.

Please find below the token no and case id -
1.Token no.:006217 Case no.:[protected] Date: 23.01.2010, 19.02.2010
2.Token no.:002134 Case no.:[protected] Date: 09.10.2010
Regards,
B. P. Taneja,
K-90, Badhwar Park, Colaba, Mumbai
Contact no.: [protected]

P.S.: I am sending a letter via registered post to your Bangalore head office on the following address -


Chairman and Managing Director,
Hewlett-Packard India Sales Pvt.Ltd
24, Salarpuria Arena, Adugodi
Hosur Road, Bangalore - 560 030

Undersigned have purchased a HP Pro Book 4320S (13.3”) in July 2010 at a cost of Rs. 52,450.00 from M/s Stretegic Marketing, Dehradun, the authorized Service partner of HP in Dehradun. Despite of several requests, the above supplier not only refused the following but his behaviour is also not customer friendly-

1. The size of carry case supplied with the note book is very large in comparison to the size of the note book (13.3”) and unable to hold the notebook safely. It is understood that the smaller note book has been purchased for specific purposes and reasons and the appropriate size of carry case should be provided. The above supplier has refused to supply the appropriate carry case saying that HP does not provide such carry cases while HP itself supply carrycase model no. AT892AA for 14” notebook.
2. The note book has been purchased with 3-Yr. extended warrantee but no supporting document has been provided of this intent neither this warrantee is available on HP website.
3. The OS installed in the notebook is not working in a proper way. The problem has been intimated to the vendor several times but there is no response from his end till date.

RP Raturi

rp.[protected]@yahoo.co.in

My HP laptop had a warranty period of 1 yr when I bought it and I was told that its warranty can be extended to 3 years. Now I found out that I cannot extend my warranty. Moreover, just after my 1 yr warranty expired, my graphics driver stopped working. Even my laptop's LAN port, ear phone jack, battery and hard disk have stopped working.

I don't understand how so many things can go wrong at the same time. I'm not the only one such case in my college hostel. Actually the graphics driver for 3 of my friends has stopped working and 2 had some problem in their motherboard. Its really surprising to see the low quality hardware provided by HP. I have no idea how to get my laptop repaired or should I buy a new one.

It would be very thankful if HP could help to get my laptop repaired at lower price considering my problem.

Gaurav Raj
B.Tech (IT)
NITK Surathkal

hello,i m a student of daviet coledge jalandhar persuing my b.etch from there.i've bought laptop of hp company in 2007.as at that time they had came to our coldge as a dealer so we prefer to buy it from our colledge.they were providing us four year warrenty at that time and it was bennificial so we prefer to buy.bt their servcies are very poor.niether they gave us bill till 3rd year of my degree nor they have given us any warrentty card.whenever we ask them for warrenty card and bill they always said next time mam.right now they have given me bill bt warrenty card is in their hand.my laptops hinges has broken from last one year but they are not repaining it as my warrenty period is still going on but they are asking for money.earlier also my hinges was broken at that time i paid 4000rs to them but of that 4000rs they didnt given me any bill and hinges were also duplicate,from colledge so many of students bought the laptops and all are suffering from same problem..many of students still dont have their bill.whenever i talked to them they just say we cant help me.i am totallly fed up with them now
please help me i need my laptop to repaired in free of cost and need my warrenty card

Sir, we purchased a hp lasejet printer Model no p1008 from naerest city Jind (haryana). Sir, I have already a complained to you with my HP ID [protected]. My name is Anil Kumar Arya. There is a problem in printing. Print quality is not good. Sir, Try to understand our problem and gave some suggetuion related this problem.
My E-mail Id is anilarya.[protected]@gmail.com. Sir, Please end me a massage of your hp printer toll free phone number. so that i complained you. My Mobile No is[protected]

Sir
i have purchased my hp laptop 5 months ago but after sometime it has started hanging & hence i have given the same to hp service center to solve the issue. But they have clearly denied that no issue is there and all that. I have traveled from bhavnagar to ahmedabad 3 or 4 times then my problem get solved but they people created new issue.
They have installed windows 7 home premium instead my original windows 7 which i have given them to recover through cd. Thereafter my laptop stops working. I have ordered recovery disk from hp banglore & tried to recover but i can't start my system.
Please guide me.
Thanks
kruparth.

i had bought hp officejet printer on 23-sep-2010, and now the printer is not working as well as it occurs problem in scanning and everytime softwares gets corrupted and its getting operated its show no scan optionrefer to device documentation to troubleshoot...
plz solve my problem and replace my printer.
awating for your reply and response.

It was 3 years since i bought my laptop from hp . I worked fine for 1 year from then and suddenly after an year my battery stopped working , i came to know that hp is doing this wantedly for their business
I called them for almost a hundred times ..and i am vexed doing this all since 1 year . They dont respond properly , they dont have valid contact numbers , they say that they have a world wide warrenty , but nothing of that sort is there ..and the worst part is that the laptop becomes so hot that we can even toast a bread on it ......This is my suggesion to my friend who wants to buy a new laptop or pc " NEVER BUY HP ONES"

Sir,

My printer serial no is:CN9AOD73F5 & F P U No: CB781A-048

I had made complaint on 5th Oct 10,reference no is [protected] case no: 3155997 but till no response from your side..

Your customer center given me a number[protected] No one has picking the phone..

Kindly do the needful.

Binu Bedi
91-[protected]
New Delhi

Date – 10th October 2010
I purchased a HP Compaq Presario with a 18.5 TFT monitor on 14th April 2009 with a 3 year warranty from Geonet India Pvt Ltd Mumbai.

My monitor stopped functioning on 7th August 2010 and I logged a complaint with HP call centre on 8th august 2010. My complaint number is CA0983372.

I am sorry to inform you that till today even after 2 months it is not repaired. I have lost count of the calls made to the call centre and the assurances given by the floor managers. I am surprised that a multi national company like HP has such irresponsible staff and has no system to monitor long pending cases.

Once I got a call from the service centre at Mumbai to inquire if I had a carton to pack the monitor as the monitor would be picked up by a courier and delivered to the service centre for repairs. When I said that I did not have a carton I was informed by the service centre that the delay was because of the non availability of carton to pack the monitor. As a HP customer am I supposed to keep the cartons till the warrant is over in order to get prompt service?

On 2nd Oct 2010 an old monitor without stand/connectors was sent by courier with instructions to the delivery boy to connect the same and bring back the faulty monitor. This monitor was sent on Saturday night and the confused delivery boy could not contact your service centre to seek instructions on the course of action as the stand/connectors were not provided. I asked the courier boy to take back this old monitor as I was not informed whether the old monitor was sent as a temporary arrangement till my faulty monitor was repaired or this was a permanent replacement. I could not contact your service centre for clarification as it was closed.

I have not used my desktop for more than 2 months now and I don’t see it being used for a few more months. If by gods grace the monitor is repaired after a few months then I am worried that the CPU may fail due to non usage for a long time and this again may lead to another battle with HP. My 3 year warranty would expire in this long battle. God save me from HP.

Dilip Nadkarni
303, Mandakini Apartments
Mhatre wadi Road
Dahisar West
Mumbai 400 068
Mobile --[protected]

This is a complaint against

computronix data care
201,athwa arcade,
near jain temple,athwa gate circle,
surat-395007,gujrat.
PHONE NO[protected]/2462200
MOBILE NO-[protected]

I have a laptop (hp pavilion dv5 1104ax)which i bought two years ago from COMPUTRONIX(mentioned above) which is an authorized dealer of HP.I had some problems with the LCD which used to flicker(display problem) frequently.I gave it for repairing on 17th of july,2010. They said that there was a problem with the Display IC.I got it repaired from them by paying Rs.1200/- (BILL NO-196)on 30th of july,2010,with a warranty of one month.

I again got the same problem after a couple of weeks and then i gave the laptop to them on 18th of august,2010. This time they said that there was a problem with the LCD and CABLE.They said i was required to pay Rs 7200/- but because of the warranty,i was compensated and they charged Rs 6000/- (BILL NO-309)with a warranty of three months.

I got the same problem again and this time i gave them the laptop on 21st of september.They sent it to the company for repairing and assured me that i will get it within three days.Today is 7th of october,my laptop is still with them and they still deny having solved the problem.

I am being asked to wait for two more days each time i call them.When i asked them if i get the same problem again,i get an excuse from them that i can give it for repair again because i have a warranty each time after i repair. Giving a warranty doesn't mean i have it repaired again and again instead of getting solved at once.

I kindly request you to take some stringent action as soon as possible.I have all the bills issued by them in case you need them.

Yours sincerely,
SAMARJIT DANDAPAT,
CS 6,HOSTEL 5,
SVNIT,ICHCHHANATH
SURAT,395007,
GUJRAT
MOB NO-[protected]/[protected]

My Printer Did not Get Started. We Are Really Fed up from the last one month because we are 22KM away from the city. It is very difficult for us to take the the data in the pen drive and for print and zerox we have to go in the city. Two Times Our Printer Get Repaired Also From The HP Service Station Hisar (Haryana). If there is defect in our printer so please try to replace it as soon as possible. Our Contact No. is:[protected], [protected]
Our Model no. & Product No. CB376A, M1005MFP
Serial No. CNG9B5K2WP

Did not received Redemption Gift on HP-Compaq Presario Laptop yet
Redemption Gift offer of philips mp4 on Compaq Presario Laptop (CQ40-330TU)
Dated: 02/10/10

To,
The C.E.O,
Redemption Support.,
Chandigarh

Sub: Regarding Redemption Gift offer of philips mp4 on Compaq Presario
Laptop (CQ40-330TU) - Please treat it most urgent

Dear Sir,
I had purchased a Compaq Presario Laptop (CQ40-330TU) and has send all
the documents & D.D as desired by you but till date I am not able to
track status of my offer. Please find the details as below:

· Product purchased: - Compaq Presario Laptop (CQ40-330TU)
· Date of sending the documents-02/07/09
· Exact Name on which the Claim was Registered - SHASHANK MAHESHWARI
Redemption Code : WURVY4DD3Q
· Registered Mobile Number- [protected] not available
. Available numbers are- [protected],[protected],[protected]
· Product Serial Number- CND9182ZW0
· Demand Draft Number-018365 of Rs 1,299/-
· Dealership name- COMPUTER CARE , BHILWARA (RAJSTHAN)
· Dealership City- BHILWARA (RAJSTHAN)
. Current Address- paltani market,bilram gate kasganj,kanshiramnagar(u.p.)207123

In this respect I floated my query on redemption support website but
unable to get proper response.I have registered a complaint at hp
site for that i have been given complaint identification number CCHSAP242822.
but till then i have not get any response from company side.
if my complaint is not noticed and i am not going to get any response from company side within 15 days
then i have to take judicial action
against the company.company will be responsible for all expenses during this.
so You are requested to please respond as
soon as possible that when I am going to get my PHILIPS MP4 & please
update me with current state of affairs related to my offer.


With Regards
SHASHANK MAHESHWARI
[protected]@gmail.com
[protected],[protected],[protected]

Sir,
i have recently replace the battery, but still it is automatically shutting downwing in few hour in plug in & in plug out condition,but unfortunataly the service centre(blue solution,berhampore) did not notify this problem as i had gone 3 times with the same problem.Now my warrenty period (20 -oct-2010) will going to over still then they are missguide me.Secondly service centre donot provide the proper service as compare to other service centre present in orissa so sir take some prevantive step in order prevant your customers from missguide & misbehave by such irrresponsible service centre.
So i request please plese take some needyfull step for me,for which i will gratefull to you.

Thanking you

Deepak Pradhan
dt:2-0ct-2010

I have handed over my Hp make monitor ( Model: Hp W 185, TFT Monitor) to Hp servic center two weeks earlier but many time they are just not attending my call and when they attended the call they directly refused to repair and saying that " You can take your monitor from us unrepaired " as well as tey are just pussing days only.

It is my kind request to the system to take action againt it. Because it not harrashing me but also making the brand image of Hp to a bad one.

Address of the Service center:

Redington India Ltd.
E 48/4
1st floor
Okhala Industrial Area
Phase II
New Delhi 110020

Sir, I have recieved a mail from above mention company that I have won a lottery of 1000000.00 pound.


Hewlett-Packard
PO Box 1010,Liverpool
L70 1NL,United Kingdom.
Batch number....XYL/[protected]/05
Ref number..24/00319/1PD







Dear Winner,


We are pleased to inform you of the result of the just concluded draws
held on the(18TH of Sept, 2010} by Hewlett-Packard
in conjunction with
With Google Incorpration and Ipod Worldwide Promotion and Microsoft Incorporation. Your email was
among the 20 Lucky winners who won £1,000,000.00{One Million Great Britain Pounds}
each in the Hewlett-Packard {Microsoft} 2010 Online Promo. This draw is being
organized to create and improve a larger awareness record for internet
user’s worldwide.

However the results were released on the {20TH Sept, 2010} and
your email was attached to ticket number (7PWYZ2008) and ballot number
(BT: 12052008/20) The online draws was conducted by a random selection of
email addresses from an exclusive list of 29,031,643 E-mail addresses of
individuals and corporate bodies picked by an advanced automated random
computer search from the internet. However, no tickets were sold but all
email addresses were assigned to different ticket numbers for
representation and privacy.

The selection process was carried out through random selection in our
computerized email selection machine (TOPAZ).This Lottery is approved by
the British Gaming Board and also licensed by the The International
Association of Gaming Regulators (IAGR).This lottery is the 3rd of its
kind and we intend to sensitize the public.

To begin the claim processing of your prize you are to contact the Online
Co-ordinator and provide him with the following information’s as stated
below, so we can proceed with the verification and clearance process of
your file.

1. Full Names : ...........................................
2. Residential Address : ...........................................
3. Phone Number :Mobile&Home.............................
4. Fax Number : ..........................................
5. Occupation : ..........................................
6. Sex : ..........................................
7. Age : ..........................................
8. Nationality :.....................
9.Ballot No. :.......................
10.Ticket No.:......................





MR.DAVID HENRY
EMAIL: [protected]@live.com
TEL:+[protected]
TEL: +[protected]
FAX:+[protected]




*You are advised to forward these information’s as soon as possible to
enable us attend to your file. This email is registered and sent only to
a certified Hewlett-Packard {Microsoft} Promo winner.

You are to keep this award strictly from public notice until your claim
has been processed and your money remitted to you. This is part of our
security protocol to avoid issues of friends or relatives trying to claim
a prize on the rightful winner's behalf.

Our special thanks and gratitude to Bill Gates and associates. Accept our
hearty congratulations once again.

Yours Faithfully,

Mrs Pulizzi Mariela
Head of Council/Verifications Dept.
[protected][protected][protected][protected]
I have send my details regarding this they have send another two mails

Dear Winner...

This is to inform you that you have won a prize money of seven hundred and
fifty thousand Great Britain Pound Sterlings (750,000.00) for the month of
September 2010 Lottery promotion which is organized by YAHOO/MSN LOTTERY INC..

We congratulate you for being one of the five person selected You are to contact the
events manager for claims These are your identification numbers:

Batch number..YM09102XN
Reff number.........YM35447XN
Winning number....YM09788
How ever you will have to fill and submit the informations below to the events

1. Full name..............
2. Contact Address........
3. Age. ...................
4. Telephone Number. ......
5. Sex.... ................
6.Occupation..............
7..State:..................
8.Country................
9. Your Reference and Batch number at the

top of this mail: YM35447XN
Batch number..YM09102XN
Reff number.........YM35447XN
Winning number....YM09788

{CONTACT EVENTS MANAGER}
Name: Mr.James Williams
E-mail: [protected]@hotmail.com
and






See full size image







Parcel Department

Dispatch Officer

Noble House

17 Smith Square

London SW 1P 3JR




Order No:010847


30th- 09 - 2010


Dear Client


You are Welcome to one of the most trusted and reliable Parcel Delivery Company Worldwide. We have

concluded arrangement with our parcel delivery agent to come over to India on Friday 1st October 2010

alongside your parcel containing your Demand Draft and other legal documents as well as a Two HP Laptops.


You are to make arrangement for the clearance fee of 25.000 .00 Rps as been demanded by The Customs Authorities

at The International Airport in your Country for Clearance and Handling charges payable at the port of entry.



Once our Delivery officer Diplomat Kelly Stone arrives He would pick up a mobile Line and give you a call from the Airport

to inform you of the mode of payment of the above stated charges.



Diplomat Kelly Stone would proceed to your home after parcel release. Once verification and identification of your
details as it regards the authenticity of your address is made,your parcel would be presented to you While a photo snap is taken with your family members

You are expected to proceed to your local Bank with Diplomat Kelly Stone after parcel presentation formalities for DRAFT CLEARING AND CASH PAYMENT to your account



Yours Faithfully
Mr. Morgan Arthur
Tel:+[protected]
Tel:+[protected]





'''''''''''''&#...⇄

The Above Message is From Pacific Delivery Services and intended solely for the named addressee and any may contain secret and confidential information other wise protected under applicable law including unfair Competition.Any unauthorized dissemination,distribution,copying or use of the information contains in this communication is strictly prohibited.If you received this communication in error,Pleas Notify the sender by email or delete immediately.


'''''''''''''&#...⇄
But I have given them my details like name , address, mobile no.etc.
So Sir please tell me that is this lottery was true or false , and what to do.

Dear mam/sir,
R/Sir,

I am a hp cartidge user from last 8 years. Recently I came to know about HP Spin & Win Offer. I became happy that HP is given some privilege to their customer. So I tried & w in three gift from this sp in & w in game in last month. But rlast week, I purchase two 818 tri-color cartridge (Rs.972.00) from a local shop and tried to register the pin code in side it so many times but it was shown as in correct. I have written 5 times to the Id : in.[protected]@hp.com / [protected]@hporiginalrewards.com. But it shown as undelivered and an error massage came as Delivery has failed to these recipients or distribution lists: Raina.[protected]@edenred.com
The recipient's mailbox is full and can't accept messages now. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message later, or contact the recipient directly.
I have also called the customer care no[protected] & 42399844 given in the website; it was alwaz ringing but nobody receive it. why HP is doing such disgusting services i dnt know.
So please give me some solution what to do now to play the game further.

Hope a positive response from yourside at earliest.
my error code is CC643Z DKH3 W4WU4K DJFV
CC643Z AUNR K9MVUN VFDM.

Regards,

Miss Dulumani Das
Guwahati,
[protected]

sir, i had buy an HP laptop on sept 24 09 and i eligible for getting window7 tool kit.I applied for the same and send all the required documents.I call them several times but they said your request is under process but now that number is also not available and i am not getting any response.So i request you take action against my problem.

NAME: ARPIT MITTAL
CODE: tn01 4936
EMAIL ID: [protected]@yahoo.co.in
cont no: [protected]

Dear Sir,
i have purchased this Laptop in Month of July 2009, i have complained for low battery back up first time in month of nov 2009, as the battery was unable to give back up for mere one hour despite of a full charged battery. i approached to HP service providers in dwarika nagar visakhapatnam city, but it was of no use, they satisfied me by their words only not by work. As the battery efficiency was decreasing drasasticaly, i approached service provider as many as 4-5 times in last six months, i had requested them to replace the battery, but each time after servicing they replied that this time it will work properly, no solution to meet my requirement was provided. it was very frustrating to see the service provided by a leading company in their field of IT.
Present situation is, the Laptop only works when connected to electric supply, no battery back up. After approaching to same service provider, he suggested to replace the battery.
i am forced in situation where i have to pay an amount for battery for which i am complaining well before expiry of Warranty period in month of july 2010.

Now may i request you to help me by replacing the battery under warranty.

Your support is desperately needed to boost consumer faith.

Regards,
HP true customer
Rajendra prasad dhaka
Inian Navy